#17MCSummit

17TH MICROCREDIT SUMMITGENERATION NEXT: INNOVATIONS IN MICROFINANCE

Advancing the Roadmap to Financial Inclusion

Friday September 5th, 201414:00 – 15:30

Salon 5

Advancing the Roadmap to Financial Inclusion

#17MCSummit

17TH MICROCREDIT SUMMITGENERATION NEXT: INNOVATIONS IN MICROFINANCE

CFI Roadmap to Inclusion• Addressing Customer Needs: Deepen our understanding of client

needs and translate that knowledge into practice.• Technology-Enabled Business Models: Technology-intensive

channels can reach new customers, lower operating costs, increase security, and diversify financial products available to low-income clients.

• Financial Capability: Empower clients to know their rights as consumers, and have the skills, attitudes, aspirations, and confidence to exercise those rights.

• Client Protection : Deepen the implementation of client protection measures for the benefit of consumers and stability of markets.

• Credit Reporting: Extend credit reporting systems in order to expand access for new clients while managing risk.

#17MCSummit

17TH MICROCREDIT SUMMITGENERATION NEXT: INNOVATIONS IN MICROFINANCE

Addressing Customer Needs

• Meeting quality challenges: affordability, product fit, transparency, convenience, and reliability

• Increasing the ability of providers to understand clients’ needs and behaviors in a predictive way

• Taking into account how needs change over clients’ lifetimes

• Moving effectively from hot-house innovation to scale• Reaching all market segments, including those ordinarily

overlooked

#17MCSummit

17TH MICROCREDIT SUMMITGENERATION NEXT: INNOVATIONS IN MICROFINANCE

MFI Recommendations

• Make a Strategic Decision About the Target Market Using Segmentation

• Structure Operating Model Around the Customer• Adopt Methods for Rapid Product Prototyping• Leverage Data • Build Functions for Systematically Listening to

Customers

#17MCSummit

17TH MICROCREDIT SUMMITGENERATION NEXT: INNOVATIONS IN MICROFINANCE

Breakout SessionWithin your groups, rate the five MFI roadmap recommendations

in terms of their importance and feasibility when it comes to meeting the needs of client needs, with an eye toward reaching

vulnerable populations. Draw from your own experiences, as you discuss which of the recommendations are the most

feasible and comment on what you are already doing within your organizations

• Make a Strategic Decision About the Target Market Using Segmentation

• Structure Operating Model Around the Customer• Adopt Methods for Rapid Product Prototyping• Leverage Data• Build Functions for Systematically Listening to Customers