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SERVICE LEVEL AGREEMENT FOR THE

WEST KENT SUPPORTED LODGING PROJECT

AN AGREEMENT MADE ON

BETWEEN

Rainer Kent 16plus Service Bishop’s Terrace Bishop’s Way Maidstone Kent ME14 1LA

Bridge Trust 17a Quarry Hill Road Tonbridge Kent TN9 2RN

Tonbridge and Malling Borough Council Gibson Building Gibson Drive Kings Hill West Malling ME19 4LZ

Tunbridge Wells Borough Council Town Hall Mount Pleasant Road Tunbridge Wells Kent TN1 1RS

Sevenoaks District Council Council Offices Argyle Road Sevenoaks Kent TN13 1GN

THE PARTNERSHIP

The partnership consists of Tonbridge and Malling Borough Council, Sevenoaks District Council, Tunbridge Wells Borough Council, Rainer Kent 16plus Service and The Bridge Trust. The partnership group will meet on a quarterly basis for the purpose of service development, review and monitoring. The partnership group will be re-named the “monitoring group”.

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PURPOSE

To provide supported lodging accommodation for young people aged 16 – 17 in West Kent. The Kent project would serve three local authorities in West Kent, i.e. Tonbridge and Malling, Sevenoaks and Tunbridge Wells and would enable them to consider alternatives to placing young people for significant periods in bed and breakfast accommodation.

TIMESCALE

For the purpose of this agreement The “Effective Date” is 01 APRIL 2005 The “Termination Date” is 31 MARCH 2006

1. THE TARGET GROUP

Young people aged 16 or 17 years old who present as homeless to the Local Housing Authority (LHA) in Tonbridge & Malling, Tunbridge Wells or Sevenoaks.

1.1 LENGTH OF PLACEMENT

This would depend on the individual needs of the young person. Supported lodgings is meant to be a stepping stone towards independent living so placements are usually between 6-9 months. Length of placement will be decided via the quarterly review meetings and planning process.

2. ROLES AND RESPONSIBILITIES OF PARTNERS 2.1 RAINER KENT 16PLUS SERVICE

• To manage the supported lodging elements of the project.

• To recruit, select, train, supervise and support supported lodging providers in keeping with current policy and procedures for young people leaving care. The Rainer Kent 16plus accommodation officer in West Kent will undertake this role.

• The accommodation officer will work alongside Bridge Trust in order to assist with assessment, including risk assessment and appropriate matching of the young person.

• To review supported lodging placements on a 3 monthly basis in co-operation with Bridge Trust, young person and supported lodging provider.

• To contribute to the monitoring and evaluation of the service.

• To be a key member of the partnership/monitoring group and attend meetings as required.

• Rainer Kent 16plus will not be responsible for the support needs of the young person.

2.2 BRIDGE TRUST

• To accept referrals from the LHA.

• To ensure that each young person is assessed as being suitable for supported lodgings.

• To provide support to the young person on a regular basis throughout the placement and be responsive to need.

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• To liase with other agencies to provide a community based network of support and resources.

• To ensure that a housing benefit form is completed and forwarded to the District Council.

• To attend regular review meetings of the young person.

• To contribute to the monitoring and evaluation of the service.

• To be a key member of the partnership group. 2.3 LHA

• To undertake an initial assessment of young people presenting as homeless to the LHA, in line with LHA criteria and referral policy.

• To make appropriate referrals for supported lodging placements to The Bridge Trust

• To accommodate young people in temporary accommodation during the assessment stage if required.

• To hold a £500 bond for each young person based on a room inventory, to be used when necessary. (See appendix ?)

• To ensure move on accommodation is secured, in liaison with the Accommodation Officer/Bridge Trust Worker.

• To contribute to the monitoring and evaluation of the service.

• To be a key member of the partnership/monitoring group. 3. DAY TO DAY OPERATION OF THE SERVICE 3.1 NUMBER OF PLACEMENTS

A maximum of six placements will be provided during the year Placements will generally be located within the West Kent region, but may with agreement be provided in neighbouring districts, e.g. Maidstone.

3.2 FAILURE TO PRESENT AT SUPPORTED LODGINGS PLACEMENT

Should the young person fail to move in on the date agreed a charge will be made based on the daily rate until either the young person arrives or a decision is made to cancel the place.

3.3 PROCESS

1. Young person presents as homeless to the LHA. 2. LHA to undertake initial assessment and if suitable make a referral to Bridge

Trust. 3. LHA to accommodate young person in temporary accommodation during

assessment period. 4. Bridge Trust to undertake full assessment and if appropriate make a referral to

the 16plus Accommodation Officer using the “placement request form” and “risk assessment form” (Appendix A and B).

5. 16plus Accommodation Officer identifies and contacts a suitable supported lodging provider.

6. Matching meetings should take place between young person, Supported Lodging Provider, 16plus Accommodation Officer and worker from Bridge Trust. A “placement information form for providers” (Appendix C) will be completed.

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7. If the match is successful, a move in date is set and licence agreement and lodgings agreement are signed (Appendix D and E). If the match is not successful, reasons identified and alternative match sought if appropriate.

8. Placement review meetings to take place quarterly between young person, Supported Lodging Provider, Accommodation Officer and Bridge Trust worker. A “placement review form” (Appendix F) is completed at each review meeting.

9. LHA to provide move on accommodation at end of placement. 3.4 DURING THE PLACEMENT

Bridge Trust Worker continues to support the young person on a regular basis. Should issues arise concerning the placement, the Bridge Trust worker should in the first instance contact the Accommodation Officer.

The Accommodation Officer meets regularly with the supported lodging provider and will complete a contact record after each visit. Frequency of visits will vary dependent upon circumstances and may be daily, weekly or monthly. Visits should not take place less than monthly. The Accommodation Officer will discuss and monitor the Supported Lodging Provider’s diary of support and the young person’s support plan at these meetings.

House Meetings A house meeting will take place approximately 4 weeks after the initial placement. This is attended by the young person, Accommodation Officer, Bridge Trust worker, Supported Lodging Provider and any other person as agreed in advance. The purpose is to assess progress to date, discuss the support plan and agree future goals. Subsequent reviews are scheduled at agreed intervals.

End of Placement Evaluation forms will need to be completed by the supported lodging provider at the end of a placement irrespective of whether the placement end was planned or not. Completed forms are returned to the Accommodation Officer.

Should the placement end in an unplanned or sudden way, the Bridge Trust worker/Accommodation Officer/LHA will agree an end date and payment will be made up to and including that date.

4. MONITORING

All members of the partnership will have responsibility for the monitoring of the service as follows:

4.1 LHA

• Number of referrals made to Bridge Trust

• Profile of referrals in terms of gender, age, ethnicity, and reason for referral

• Number and type of move on accommodation

• Financial cost of service

• Numbers of placements made 4.2 BRIDGE TRUST

• Number of assessments undertaken

• Number of referrals made to 16plus

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• Profile of referrals

• Financial cost of service 4.3 RAINER KENT 16plus SERVICE

• Number of placements made

• Length of placement

• Outcomes from placement

• Financial cost of service

Qualitative and quantitative management information will be collected and sent to Danae Spencer, 14 days prior to quarterly meeting.

5. FINANCE

• The budget is set for a pilot period of one year – 1st April 2005 – 31st March 2006.

• Providers will not be recruited specifically for the purpose of this proposal.

• 16plus will not include within the budget recruitment and training costs.

• Daily rate will be charged to LHA’s for any young person who fails to move into a placement as planned.

• 16plus will not guarantee availability.

• There will be no capital investment on the part of the LHA.

• The unit cost will include an assumption of £50 income from housing benefit. The inclusive unit cost will be charged.

• A bond of £500 per placement should be available from the LHA to cover damage and theft.

• Rainer, via Rainer Kent Housing Service will invoice the LHA for the full unit cost of the placement.

5.1 Item Notes Cost

Accommodation officer

Based on mid point 28 of A.O scale (22-34) + 22% on costs. Based on 0.25 of a worker.

£6306

Travel expenses Includes essential car user allowance of £633 x 0.25 and 100 miles per month travel based on 0.40p per mile.

£640

Cost of 6 placements

Based on £50 rent and £140 support per week £59280

Administration officer

Based on mid point of 20 of scale (17 –23) + 22% on costs. Based on 4 hours per week

£2122

Total £683481

Unit Cost £219

Unit cost after HOUSING BENEFIT income £169

6. RESOLUTION OF DISPUTE

It is expected that any dispute or difference arising from the provision of the agreement will be dealt with through a meeting of the partner agencies. In the event of an urgent matter any party may call an urgent meeting with representatives from senior management from each organisation.

7. REVIEW OF SERVICE LEVEL AGREEMENT

The service will be reviewed in SEPTEMBER 2005 and JANUARY 2006

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8. AMENDMENT AND TERMINATION OF AGREEMENT

The terms of the agreement may only be varied by negotiation and agreement between the parties and expressed in writing.

9. PARTIES TO THE AGREEMENT

Signed for and on behalf of Rainer Kent 16plus Service: Signature ;;;;;;;;;;;;. Name: ;;;;;;;;;;;;;... Position in Organisation: ;;;;;;;;;;;;;;;;;. Date: ;;;;;;;;;;;;;;.

Signed for and on behalf of Bridge Trust: Signature ;;;;;;;;;;;;. Name: ;;;;;;;;;;;;;... Position in Organisation: ;;;;;;;;;;;;;;;;;. Date: ;;;;;;;;;;;;;;.

Signed for and on behalf of Tonbridge and Malling Borough Council: Signature ;;;;;;;;;;;;. Name: ;;;;;;;;;;;;;... Position in Organisation: ;;;;;;;;;;;;;;;;;. Date: ;;;;;;;;;;;;;;.

Signed for and on behalf of Tunbridge Wells Borough Council: Signature ;;;;;;;;;;;;. Name: ;;;;;;;;;;;;;... Position in Organisation: ;;;;;;;;;;;;;;;;;. Date: ;;;;;;;;;;;;;;.

Signed for and on behalf of Sevenoaks District Council: Signature ;;;;;;;;;;;;. Name: ;;;;;;;;;;;;;... Position in Organisation: ;;;;;;;;;;;;;;;;;. Date: ;;;;;;;;;;;;;;.

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10. CONTACT DETAILS OF THE MONITORING GROUP

Lynne Mepham The Bridge Trust Advice Centre Manager 17a Quarry Hill Road Tonbridge Kent TN9 2RN Tel: 01732 368363/369874 Email: bridgetrust.ac@freeuk.com Niall Willis The Bridge Trust Trust Secretary Manager 17a Quarry Hill Road Tonbridge Kent TN9 2RN Tel: 01732 368363/369874 Email: bridgetrust.ops@freeuk.com Corrina Dunger Rainer Kent 16plus Service (West Kent) Accommodation Officer Youth & Community Centre St. Mary’s Road Swanley Kent BR8 7BU Tel: 01322 619039 Email: corrina.dunger@kent.gov.uk Jane Ellis Sevenoaks District Council Housing Team Leader Council Offices Argyle Road Sevenoaks Kent TN13 1GN Tel: 01732 227296 Email: jane.ellis@sevenoaks.gov.uk Pat Smith Sevenoaks District Council Head of Housing Council Offices Argyle Road Sevenoaks Kent TN13 1GN Tel: 01732 227355 Email: pat.smith@sevenoaks.gov.uk

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Danae Spencer Tonbridge & Malling Borough Council Housing Officer Gibson Building Gibson Drive Kings Hill West Malling Kent ME19 4LZ Tel: 01732 876227 Email: danae.spencer@tmbc.gov.uk Gemma Whiting Tonbridge & Malling Borough Council Housing Needs and Gibson Building Strategy Manager Gibson Drive Kings Hill West Malling Kent ME19 4LZ Tel: 01732 876208 Email: gemma.whiting@tmbc.gov.uk Helen Barker Tunbridge Wells Borough Council Housing Needs Manager Town Hall Mount Pleasant Road Tunbridge Wells Kent TN1 1RS Tel: 01892 554153 Email: helen.barker@tunbridgewells.gov.uk Jacqui Gower Tunbridge Wells Borough Council Senior Housing Officer Town Hall Mount Pleasant Road Tunbridge Wells Kent TN1 1RS Tel: 01892 554153 Email: jacqui.gower@tunbridgewells.gov.uk

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11. APPENDICES A Supported Lodging Scheme Criteria and Referral Policy B Placement Request form C Risk assessment D Placement Information for provider E Licence Agreement F Lodgings Agreement G Placement Review Form H Bond Scheme for Supported Lodger Placements I Flowchart for Supported Lodgings Project J Information Sharing consent form

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APPENDIX A

SUPPORTED LODGERS SCHEME CRITERIA AND REFERRAL POLICY

Sevenoaks DC, Tonbridge and Malling and Tunbridge Wells BCs and Bridge Trust and Rainer and Kent 16plus Team. Criteria and Referral Policy a) Criteria

• Originating from or having ties with (under Housing Act 2004) Sevenoaks District or Tonbridge and Malling or Tunbridge Wells Borough Council areas

• 16/17 year old male or female

• Registered on the appropriate local Housing Register

• Is homeless or threatened with homelessness

• Requiring accommodation with support

• Will benefit from living in supported accommodation and will agree to accept such support

• Will agree to accepting the terms of the licence agreement and not behaving in an anti-social fashion or breaching the licence agreement

• Will claim benefits appropriate for the payment of living in the accommodation b) Referral

• 100% nomination rights to be equally shared by Sevenoaks DC, Tonbridge and Malling and Tunbridge Wells BCs

• All cases referred would be eligible for re-housing by the relevant referring Council

• All referrals would be passed to Bridge Trust and the relevant project worker for initial assessment

• Project worker to liaise with Rainer Kent 16plus Team to agree placement

• Rainer Kent 16plus Team to locate appropriate lodgings and make placement c) Exemptions

• Persons with a history of violence

• Persons with chaotic or current drug and/or alcohol problems

• Persons with a history of proven indecent assault or sexual offences

• Persons with a history of arson d) Placements refused or the termination of placements

• Bridge Trust (project worker) to notify referring Council within 5 working days if applicant is not suitable under initial assessment process

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• Rainer Kent 16plus to notify referring Council and Bridge Trust (project worker) within 5 working days of receipt of initial assessment from Bridge Trust, if applicant is not suitable for placement

• If the applicant demonstrates anti-social behaviour or breaches the licence agreement whilst living in supported lodgings the Rainer 16plus Team will liaise with all relevant agencies to resolve the issues

• If the anti-social issues or breaches of the licence agreement cannot be resolved then the placement will be terminated as soon as possible and the referring Council will regain the responsibility to re-house and/or advise the person concerned

e) Equal Opportunities

All 3 Councils operate and monitor Equal Opportunity policies. Applicants will be referred irrespective of race, sexual orientation and disabilities or gender. Everyone will have equal access providing the criteria under (a) is met

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APPENDIX B

16PLUS SERVICE SUPPORTED LODGINGS

PLACEMENT REQUEST FORM Bridge Trust worker to complete form with young person

1.

YOUNG PERSON SEEKING LODGINGS Last name: forenames: Present address:

d.o.b. Religion: Legal status:

Bridge Trust worker:

Local office: phone:

DETAILS OF REQUEST REQUESTED AREA/AREAS WHEN NEEDED:

Immediately 1/2 months in 3/6 months in 6 months LENGTH OF PLACEMENT ANTICIPATED WOULD YOUNG PERSON PREFER TO LIVE WITH single female carer single female carer with young or teenage children couple, no children family with young or teenage children no preference lodgings with other young people in placement

(not all these options might be available at any one time – please also note any type of household that would not be suitable)

Any allergies to animals?

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Any particular cultural, religious or dietary needs?

BACKGROUND BACKGROUND (add extra sheet if needed) CURRENT ACCOMMODATION AND REASON FOR HOUSING NEED?

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(Lodgings are in private homes, so the provider must be aware of the following) HAS THE YOUNG PERSON BEEN INVOLVED IN ANY OF THE FOLLOWING? Violence, sexual abuse, alcohol abuse, gambling, drug or solvent abuse, arson, theft. Add any comments.

ARE THERE ANY CONVICTIONS? or YES COURT APPEARANCES TO COME

NO

ARE THERE ANY DIFFICULTIES AROUND SELF HARMING? or RELATING TO PEER GROUP, YOUNG CHILDREN, PETS?

ANY OTHER INFORMATION WHICH MIGHT BE HELPFUL?

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TRAINING & EMPLOYMENT

Present school/college/employer/training scheme? Training and/or employment plans or interests If not in training or employment, how is day occupied?

MEDICAL ANY ALLERGIES? ANY MEDICAL CONDITIONS OF WHICH ACCOMMODATOR SHOULD BE AWARE? ANY CURRENT MEDICATION?

FAMILY & CONTACTS

WHICH FAMILY MEMBERS ARE IMPORTANT TO YOUNG PERSON AND WHICH ARE LIKELY TO KEEP IN CONTACT? WHAT OTHER CONTACTS MIGHT BE OF IMPORTANCE DURING THE STAY ININ SUPPORTED LODGINGS? DO THESE CONTACTS AFFECT THE LOCATION OF THE LODGINGS WANTED?

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INTERESTS WHAT INTERESTS / LIFESTYLE DOES THE YOUNG PERSON HAVE AT PRESENT? ANY SPECIAL ACCOMMODATION NEEDS e.g. space for equipment?

PREPARATION FOR ADULTHOOD IS THERE ANY CURRENT SUPPORT WORK BEING UNDERTAKEN AND IF SO, WILL THIS BE CONTINUED? WHO WILL BE WORKING WITH AND SUPPORTING THE YOUNG PERSON IN THIS PLACEMENT?:

WHAT PREPARATION/ DISCUSSION HAS THERE BEEN ABOUT MOVING INTO LODGINGS

Domestic/practical skills Social skills - cooking, shopping, home , safety Improving self esteem Budgeting skills Health and hygiene Consumer rights Maintaining contact

Knowledge and use off agencies and resources

with family

Issues of employment Form filling / letter writing Issues of training Time keeping Issues of education Other – please expand

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PLEASE EXPAND ON EXTENT OF INVOLVEMENT / SUPPORT FROM ACCOMMODATOR REQUIRED

IS SUPPORTIVE LODGINGS YOUNG PERSON'S OWN CHOICE? If not, why is supportive lodgings required?

HAS FINANCE BEEN AGREED?

COMPLETED BY: .......................... (YOUNG PERSON) .......................... (BRIDGE TRUST WORKER) .......................... (DATE)

PLEASE RETURN TO:

Accommodation Officer 16plus Service Address

Tel: Fax:

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APPENDIX C

16PLUS SUPPORTED LODGING

RISK ASSESSMENT Young person: dob: legal status: Referring Bridge Trust Worker: tel:

Agencies involved with young person: Current programs or work being done with young person:

0 = no apparent risk – no history or warning signs as far as is known

1 = low apparent risk – no current behaviour, but history/warning signs - possible presence of risk 2 = significant risk –history and present behaviours indicate presence of risk

3 = serious apparent risk (such that a risk management plan has been made)

4 = serious and imminent risk – young person’s history and present behaviour indicate real presence of risk

No risk ----------------------------------High risk

estimated risk to young person or risk from young person in placement

0

1

2

3

4

self-harm/cutting

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suicide attempt

self neglect

exploitation by others

depression

eating disorders

violence to others

risk to young children

health

deliberate damage to property

petty theft

substantial theft

carrying knives/weapons

arson

alcohol abuse – affecting own health

alcohol abuse – risk to household

drug abuse – affecting own health

drug abuse – affecting household, risk from others involved

Any persons who might be at risk: none adults in house young children in house others Comments:

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APPENDIX D

PLACEMENT INFORMATION FOR PROVIDER

(to be completed by young person and Bridge Trust) Name d.o.b.:

religion: legal status: Previous address: Family address if applicable: _________________________________________________________ Name of Bridge Trust Worker: team:

phone: YOT Worker (if applicable): phone: ____________________________________________________________ Health: Current G.P. Is there any current medication?

Any allergies? Any health matters Supported Lodging Provider should be aware of for safety/wellbeing of young person?

Who should be contacted in the event of an accident or illness?

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Any substance misuse? Please say (very important in case of accident) Any court appearances outstanding? Any curfews or sentence conditions? Please specify. Interests or hobbies? Any particular space/assistance wanted for these? Attending college? training scheme? employed? People important to young person – may be phoning/visiting Any personal worries over self harming, violence, low self-esteem? Any other information?

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APPENDIX E

DATED 2004

RAINER (1)

-and-

(young person name) (2)

______________________________________

LICENCE

relating to property known as (address of property)

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LICENCE dated

BETWEEN:

(1) The Managing Agent: Rainer is a registered childcare charity and has among

its objectives the provision of housing with care and support.

In this instance the Agent is acting on behalf of:

(2) THE LICENSOR:

(3) THE LICENSEE:

(4) The Licensor is a participator in the Service known as 16plus Supported Lodging

Service ("The Service") which is operated from (insert address of office) for young

people leaving care or young persons who are vulnerable and has property

available for the use and occupation of such persons.

1. IN this Licence the following expressions shall have the following meanings:-

1.1 The Property: All that land and property known as

(insert address of property)

1.2 The Sleeping Accommodation: The part of the Property being the

bedroom or such other bedroom as the Licensor may designate by

notice to the Licensee

1.3 The Living Accommodation: The Property apart from the sleeping

accommodation and other bedrooms

1.4 Licence Fee: £ per week

The licence fee is made up of the following amounts:

Rent: £

Services: £

1.5 Licence Period: The period from the date of this Licence

Agreement to the (insert date) or such earlier date upon which this Licence

shall be determined by serving a Notice to Quit.

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2. THE Licensor agrees with the Licensee:-

2.1 SUBJECT to Clause 3 the Licensor gives the Licensee the right to use for

the Licence Period the sleeping accommodation and living accommodation

in the Property

2.2 THIS Licence is personal to the Licensee and cannot be transferred. The

Licensee is not entitled to allow any other person to use the Accommodation

2.3 THIS Licence does not give the Licensee exclusive possession of any part of

the Accommodation

2.4 THE Licensor intends to grant licences similar to this to other young persons

2.5 THE Licensor also requires that the Accommodation is regularly visited by a

Accommodation Officer for the purpose of supervising the Licensee and

Licensees under similar Licences and supporting the Licensor

3 THE Licensee agrees with the Licensor:-

3.1 TO pay the Licence Fee (together with any VAT) to the Licensor in advance

without deductions on the Monday of every week

3.2 TO pay a fair and reasonable proportion (to be determined by the Licensor)

of the cost of all gas and electricity which shall be consumed on or supplied

to the Accommodation during his occupation and the amount of all charges

made for the use of the telephone and telecommunication equipment (if any)

on the Property during his occupation together with a proper proportion of the

amount of the rental or other recurring charges to be assessed according to

the duration of his occupation

3.3 NOT to bring any furniture equipment goods or chattels to the

Accommodation without consent of the

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3.4 TO keep the Sleeping Accommodation and to help keep the Living

Accommodation clean and tidy and free from rubbish and to leave the same

in clean and tidy condition and free from the Licensee's furniture equipment

goods and chattels at the end of the Licence Period

3.5 NOT to act in such a way as to cause any nuisance damage disturbance

annoyance or interference to any other person on the Accommodation

3.6 TO observe such reasonable rules and regulations governing the

Accommodation as the Licensor may make and of which the Licensor shall

notify the Licensee from time to time

3.7 NOT to keep any pets in the property without express permission of the

Licensor

3.8 ALL notices given by either party under this Licence must be in writing and

must either be delivered by hand or sent by recorded delivery post

AS WITNESS by both parties on: day in the month of 2005

SIGNED by ) ) on behalf of the Licensor ) ) in the presence of: ) NAME: ADDRESS: DESCRIPTION OR OCCUPATION: SIGNED by ) ) the LICENSEE ) )

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in the presence of: ) NAME: ADDRESS: Date: .................................................................................. Signed: ................................................................................................................... (on behalf of Rainer)

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APPENDIX F 16PLUS SERVICE

SUPPORTED LODGING SCHEME

For: d.o.b. With: at: Bridge Trust Worker TEL: Accommodation Officer TEL:

This Agreement is a statement of the commitments and undertakings agreed between and 16plus. is a Provider approved by Kent Social Services

A Licence will be signed between the young person, Provider and Rainer Date of signing of Licence: Date of Agreement meeting: Date of move in: Present at Agreement meeting: Aim of the supportive lodgings: Anticipated length of stay:

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Practical arrangements

Accommodation

• will have sole use of a bedroom, and will share use of kitchen, sitting room/s and bathroom

• no one in the house will go into other people’s bedrooms

• however., as the householder must retain the right of entry to the young person’s room if necessary for safety reasons

• will keep own room clean, and tidy up after use in the communal rooms.

• will provide a door key, and

• will keep the key safe and it is never given to anyone else

Laundry

• .

Food

•

Telephone

Visitors As lodgings are in someone’s private home, visitors

• may be invited to the house only with the Provider's prior knowledge and consent – and to start with, only when Provider is at home..

• or - QQQQQQQQ..

• Visitors are asked to leave by

• Should the Provider be uncomfortable with a particular visitor, he/she has the right to insist that person does not come again,

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Finances

• no borrowing money

General rules of the house, and expectations for everyone

• no illegal substances to be brought into the house

• property will be respected, any losses/breakage reported

• music to be kept to an agreed acceptable level

• everyone in the house will respect each other’s privacy & need for personal space

• will let know when he/she expects to be home, and make a phone call to say if plans change. This will save worrying that something might have happened

• staying away overnight,QQQQ

• smoking isQQ

•

Individual agreements ;;;;;;;;. (young person) agrees to:

• remember that is available for support, and to talk things through when helpful

• if there are any problems in the lodgings, to raise these immediately with

• keep confidential any information relating to and family

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(Provider) agrees to:

• support and take an interest in and

• keep confidential any information relating to

• notify 16plus and Bridge Trust immediately – and also anybody on the young person’s list - if there is a serious illness or accident;

• notify 16plus and Bridge Trust if the young person is missing for more than 24 hours without prior arrangement or contact.- or immediately if the young person is on a Care Order, and is not back as expected

• notify 16plus and Bridge Trust if young person is not staying at the lodgings. .

• notify 16plus in advance if Provider is planning to be away overnight

• liase withQ over plans for , and with Accommodation Officer over placement; discuss any problems without delay as and if they arise.

(Bridge Trust Worker) agrees to

• ensure finance to support the placement is paid on due date

• liase with over plans for , and be available for consultation when needed

•

• (Accommodation Officer) agrees to:

• support Provider throughout the placement: contact regularly and discuss any problems as and if they arise

• monitor finance and ensure proper payments are being made

• Liase with Bridge Trust worker over plans for young person

• ensure house meetings take place as needed

• All parties agree to attend meetings when arranged, so that the Agreement might be reviewed, any amendments made, and any problems resolved.

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• Two week’s notice from Provider -to both young person and 16 plus - - of end of placement

• However any criminal or anti social activity would mean the placement could, by agreement with 16 Plus, be ended without the two weeks notice.

SIGNED: QQQQQQQQQQQQQQQQ.. Young person QQQQQQQQQQQQQQQQ.. Provider(s) QQQQQQQQQQQQQQQQ. Bridge Trust Worker QQQQQQQQQQQQQQQQ. Accommodation Officer DATE: QQQQQQQQ

The first house meeting – to ensure all is going well - will take place on Then meetings at regular intervals as agreed.

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APPENDIX G

16PLUS SERVICE SUPPORTED LODGINGS

PLACEMENT REVIEW FORM Supported Lodging Provider: Young Person: Length of Placement: from: to: 1. Was the end of placement: planned move on

breakdown Comments:

2. Did you feel you received adequate information at the start of the placement?

Comments: 3. Was the placement a satisfactory one for you?

Comments:

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4. Do you feel the young person was happy in the placement/ made progress in the

development of independent living skills?

Comments: 5. Was the level of support from Accommodation officer satisfactory?

Comments:

6. Was the level of input from Bridge Trust Worker, adequate/helpful

Comments: Any further comments you feel may be useful to the scheme?

SIGNED: .................................................... DATE: .............................................. Please return to: Accommodation Officer (address)

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APPENDIX H

BOND SCHEME FOR SUPPORTED LODGER PLACEMENTS TERMS AND CONDITIONS

The Bond provides financial compensation to providers for theft and/or damage caused by the lodger and cleaning costs. The total amount for any claim cannot exceed £500. Damage or Theft The Bond only covers damage and/or theft caused by the lodger and/or their guests. The claim cannot exceed £500. (If also claiming for cleaning costs, the maximum claim for damage and/or theft would be £350). The claim for theft and/or damage must reasonably be proved to have been caused by the lodger and/or their guests. The cost of replacement or repair is reasonable, taking all relevant factors into account. Three estimates should be provided for each item claimed for, the lowest will be used to calculate the compensation. The damage and/or theft is not being claimed for by the providers under any insurance policies they may have. It is at the provider’s discretion as to whether or not they make a claim from the Bond Scheme or from any existing insurance policy they may have. Cleaning Costs Compensation for cleaning costs will be paid to a maximum of £150 for the following items only: Cleaning of carpets and washing of vinyl floor coverings; Cleaning of bath, shower, W.C and wash hand basin; Washing down of walls, doors or paintwork; Cleaning kitchen units, excluding cookers/ovens; Cleaning of bedroom furniture in the room used by the lodger only; Cleaning of curtains/bedding provided by the provider for the lodgers sole use. All reasonable steps should have been taken to ensure that the lodger was encouraged to leave property in a clean and tidy condition. How to claim If when the lodger moves on, there has been theft or damage to the property by the lodger or cleaning is required, the provider can make a claim upto the maximum value of £500. If the provider intends to make a claim, they will need to contact the accommodation officer, who will the contact the relevant Local Authority within 48 hours of the lodger moving on to advise the Local Authority of the provider’s intention to make a claim. This will allow the Local Authority to advise the provider if a visit or photographic evidence will be required before any damage is repaired or cleaning is carried out. The accommodation officer will need to complete the attached claim form with the provider and return it to the relevant Council within 48 hours of the lodger leaving the property. In an emergency a statement can be made by the accommodation officer to support the claim. The Council will then make enquiries into the claim, which may include contacting the lodger, the provider and any other relevant persons. The Council may request that a home visit is carried out and/or that photographic evidence is provided of any damage caused.

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Once the enquiries are completed, the Council will write to the provider advising them of the outcome of their claim for compensation, whether any payment will be made, how much the payment will be and when they can expect to receive the payment. The Bond will not cover: Wear and Tear Personal Debts to the provider Damage or theft by persons other than the lodger and/or their guests.

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BOND SCHEME FOR SUPPORTED LODGER PLACEMENTS CLAIM FORM

1. Details of theft and/or damage:

Description: Cost:

Total amount for claim for theft and/or damage:

£

Please enclose 3 quotes per item to be replaced or mended. The claim will not be processed without them. 2. Details of cleaning required & approximate cost (enclose 3 quotes per item, if applicable, i.e. if you are not intending to do the cleaning yourself):

Description: Cost:

Total amount for cleaning:

£

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Provider and lodger details:

Providers Name & Address: Lodgers Name:

Local Authority:

Name & Address: Please tick relevant:

Sevenoaks District Council Council Offices, Argyle House Argyle Road, Sevenoaks Kent, TN13 1GN

Tonbridge & Malling Borough Council Gibson Building, Gibson Drive Kings Hill, West Malling Kent, ME19 4LZ

Tunbridge Wells Borough Council Town Hall, Mount Pleasant Royal Tunbridge Wells Kent, TN1 1RS

Please return the completed claim form and associated documents to the relevant Local Authority.

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APPENDIX I

FLOWCHART FOR SUPPORTED LODGINGS PROJECT

Young Person presents as homeless to

Local Housing Authority

Initial Assessment by LHA (or night stop if appropriate).

Is young person possible candidate for Supported Lodgings?

NO

LHA

consider

alternatives

including family

mediation

YES

Refer to Bridge Trust for assessment, by email.

Is young person considered suitable for Supported Lodgings?

NO

Refer back to

District Council

within 5 working

days

YES

Send placement request form and risk assessment form to 16plus

Accommodation officer at West Kent

16plus Accommodation Officer identifies and contacts suitable

providers

Matching process consisting of meetings between young person, accommodation

officer, selected providers and Bridge Trust Worker.

Is the match successful?

YES

Move in date arranged. Licence agreement and lodging agreement

signed

NO

Accommodation Officer refers

back to Bridge Trust with reasons

for lack of match within 5

working days

Quarterly review meetings attended by young person, provider,

Accommodation and Bridge Trust worker

End of placement date set. District Council provides move on accommodation.

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APPENDIX J

INFORMATION SHARING CONSENT FORM I QQQQQQQQQQQQQQQQQQQQQQQQ.. Consent to information relating to my placement and support needs to be shared between the Rainer Kent 16plus service, Bridge Trust, the Local Authority Housing Department, and my Lodgings Provider. I understand that any information shared will be relevant and necessary. Signed: QQQQQQQQQQQQQQQQQQQQQQ Dated: QQQQQQQQQ..