annex1_cja_carrying-out ja plan and notes

8/18/2019 Annex1_CJA_Carrying-Out JA Plan and Notes

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Annexe 1.

Carrying-out the Job Analysis Plan/Process & the notes

recorded

1. The following research steps were taken by me (the Human Resources Ocer in

charge with the job analysis process) an the below an attache rele!ant

information were the outcome"

#. Rea the current organi$ational chart"

##. Rea the attache current %ob &escription for the 'ranch anager role.

)"*ata*H(*+ersonal,iles*-tefana*#+&*/

###. Rea the current 210 -mart objecti!es for this role (ue to con3entiality

reason these can4t be attache).

The current business objecti!es are focuse on 0 main areas" reucing

process comple5ity in the agency an increase operational an acti!ity

eciency to make it easier for the customers6 impro!e e5ternal 7 internal

client satisfaction trough a successful customer ser!ice strategy8 manage

team6 all resources an the operational acti!ities within agency8 e9ecti!e

manage risk an all regulatory re:uirements.

#;. /fter reaing the current smart objecti!es an the current job escription

for this role6 # ienti3e iscrepancies between these two.


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;. Rea the job auits (ue to the con3entiality reasons the job auits reports

can4t be presente). The most important highlights of these reaings are"> #mportant auit recommenations " to e!elop an increase control

tests for customer esk such as" operation reconciliations6 !eri3cation of

clients signature6 etc. to a!oi operational risk6 frau an reputationalamage an increase clients4s trust

;#. /fter reaing all the abo!e materials the best job analysis methos

ienti3e to carry out the job analysis process for collecting the most

rele!ant information to support upate of the job escription an the job

speci3cation are" the @uestionnaire6 the #nter!iew an the Obser!ation"o The interviews will be hel by the HR Ocer in charge with the job

analysis process with the current job holer an his manager (

inter!iews) to ientify the main purpose of the current job6 the critical

acti!ities that nee to be performe an ha!e great impact on the

current business strategy an the organi$ation8 the critical A-/4s anthe important legislation aspects that are neee to successfully

complete this roleo The questionnaire will be pro!ie by the HR Ocer in charge with

the job analysis process to the current job holer6 one of the job

holers irect report6 current job holers4 relate HR business partner6

one of his formal peers6 Hea of 'usiness Operations (B

@uestionnaires). The :uestionnaire will support in more etail the

ienti3cation of job responsibilities an job speci3cation information6

incluing information about the legislati!e re:uirements6 work

en!ironment6 work outcome6 work relationshipso Observation activities" will be performe by the Human Resources

Ocer in charge with this %ob /nalysis process.

;##. onstruct the inter!iew :uestions. +lease see attache.

#


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/gree obser!ation ates" .20.210 (2F.22>1I.22pm) 7 2G.2B.210

(10.22>1G.22pm)

. onucte the inter!iewsI. onucte the obser!ations

The obser!ation hours re!eale the following rele!ant information"

> Highly important to assure safety of agency sta9 to perform their aily work

an ensure high customer ser!ice8> Though it was :uiet ays at the oce the main acti!ities obser!e were"

supporting clients an sta9 in their aily re:uests an acti!ities6

communication with the sta9 to brainstorm for eciency of a speci3c

operation acti!ity8 checke internal atabases an systems to support clients

an colleagues re:uests6 wrote a presentation8 complete reports for the

management an local authorities8 communicate by phone an

electronically writing with the operational6 management an risk colleagues8

complete ocuments recei!e from colleagues an local authorities8

establishe an participate in business meetings8 met with the HR 'usiness

+artner to re:uest input for 3ning the best solution for the return of one

maternity employee> competencies" strong communication an interpersonal skills to positi!ely

sol!e clients re:uests8 organi$ation an prioriti$ation skills8 computer

abilities8 solution focuse> traits" patience6 positi!e attitue an enthusiastic6 frienly6 integral an

etermine in her work an her communication to others

0. C5plaine an hane o!er the :uestionnaires to the subjects mentione abo!e.

B. /naly$e collecte ata.

/nalysation ofcollecte ata

G. Re!iewe information an steps taken to ensure that the rele!ant ata were

collecte

J. &raw conclusionsK key 3nings

Aey 3nings

. &raw n emo with the upates an 3nal recommenations

%ob /nalysis process an notes = con3ential6 for internal use only +age I


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References:

Legislatie references:

• Law no. GJJK221 > The +ersonal &ata +rotection Law

• Law no. BIK22I > Labor oe in Romania

!ebsites:

• R'- #ntranet" R'- Mroup +olicy ,ramework

• http"KKwww.coulmuncii.roK (Law no. BIK22I Labor oe in Romania)

%ob /nalysis process an notes = con3ential6 for internal use only +age 0
http://www.rbs.com/http://www.codulmuncii.ro/http://www.codulmuncii.ro/http://www.rbs.com/

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