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Annexure - A

QUESTIONNAIRE

This questionnaire is prepared as a part of my Ph. D work titled Quality Service Delivery – A Case Study of

Bengaluru Metropolitan Transport Corporation (BMTC) to collect the opinion of Bangaloreans about their

experience and expectation of the service. The data collected will be used to analyze commuter’s satisfaction about

BMTC services. I request you to please spare some time to fill up the questionnaire and help me suggest BMTC with

constructive quality improvement activities.

Demographic Data

Name [optional]: ________________

Age (years): below 18 [ ] 18 – 22 [ ] 22 – 30 [ ] 30 – 40 [ ] 40 – 50 [ ]

50 – 60 [ ] above 60 [ ]

Gender: Male [ ] Female [ ]

Qualification: school dropout/ uneducated [ ] school student [] college student [ ]

professionally qualified [ ] graduate [ ] post-graduate [ ]

others _________________________________________________________

Occupation: Student [ ] Govt. Employee [ ] Pvt. company Employee [ ]

self-employed [ ] professional [ ] house wife [ ]

daily laborer [ ] unemployed [ ] vendor [ ]

Retired [ ]

others_____________________________________________________________

Individual Monthly income (Rs.): < 2000 [ ] 2001 – 4000 [ ] 4001 – 8000 [ ]

[Pocket money for students] 8001 – 12000 [ ] 12001 – 18000 [ ] 18001 – 25000 [ ]

[family income for house wife] 25001 – 32000 [ ] 32001 – 40000 [ ] > 40001 [ ]

Your status in Bangalore: Resident [ ] Regular visitor [ ] Tourist [ ]

others ___________________________________________________

For how long you are in Bangalore (years)? <1 [ ] 1 – 3 [ ] 3 – 6 [ ] 6 – 10 [ ]

10 – 15 [ ] 15 – 20 [ ] >20 [ ]

Place of stay: __________________

If you are working/studying in Bangalore – Location : __________

Approximate distance to work place from home: <2 km. [ ] 2 – 5 km. [ ] 5 – 8 km. [ ] 8 – 12 km. [ ]

12 – 16 km. [ ] 16 – 20 km. [ ] > 20 km. [ ]

Do you have own vehicle? YES [ ] NO [ ]

If YES, 2 wheeler [ ] 4 wheeler [ ]

How do you travel between home and place of work? BMTC [ ] office vehicle [ ] own vehicle [ ]

private transport [ ] others ____________

311

Do you like to travel by BMTC bus? YES [ ] NO [ ]

If NO, reason: not suitable [ ] not frequent [ ] not available on time [ ]

expensive [ ] takes more time to travel [ ] crowded [ ]

uncomfortable [ ] not available to the

required destination [ ] behavior of conductor and driver [ ]

I have my own vehicle [ ] I cannot complete different

requirements in time [ ]

others ___________________________

I travel by BMTC : Daily to work place / school / college [ ] job related regular travel [ ]

{you can tick To travel distance more than 2 kms [ ] To travel distance less than 2 kms [

] more than one option} To travel to unknown place [ ] To travel to known place [ ]

To travel alone [ ] To travel with

family and/or friends [ ] personal travel [ ] for all types of

travelling requirements [ ] other reasons

___________________________________________________

Frequency of travel in BMTC: Daily [ ] 2 to 4 times in a week [ ] 5 to 7 times a month [ ]

6 to 8 times in six months [ ] rarely [ ]

others_____________________________________

Your monthly local travelling expenditure (Rs.): < 500 [ ] 500 – 1000 [ ] 1000 – 1500 [ ] >1500 [ ]

Do you have a monthly bus pass? YES [ ] NO [ ]

If YES : Black Board [ ] Red Board [ ] Pushpak [ ]

Volvo [ ] Student Pass[ ]

others_____________

Do you feel Bus pass is reasonably priced? YES [ ] NO [ ]

Do you need to change buses to reach your destination?

For Daily / regular travelling: YES [ ] NO [ ] Sometimes [ ]

If YES How many times you change buses to reach your destination?

1 [ ] 2 [ ] 3 [ ] ≥ 4 * +

Reason: less frequency [ ] save time [ ] no direct route [ ]

any other ______________________________________________________

where do you change the bus:__________________________________

for some destinations YES [ ] NO [ ] Sometimes [ ]

If YES usually where do you prefer to change the bus: ___________________

Are you dependent only on BMTC for all types of travelling requirements within Bangalore? YES [ ] NO [ ]

312

Please indicate your opinion for the following statements in the bracket by appropriate number.

1 - Strongly Disagree 2 – Disagree 3 – Cannot say 4 – Agree 5 – Strongly agree

BMTC buses are available to travel between any two places in Bangalore and sub urban Bangalore [ ]

It is easy to travel by BMTC buses [ ]

It is required to take connecting routes to travel to any place [ ]

Majestic is the only place for getting suitable connecting bus [ ]

Majestic bus terminals is a very convenient place [ ]

Bus terminals are situated at locations which are easy to access [ ]

BMTC is able to cater to ever growing demand for good transportation requirement in Bangalore [ ]

Travelling in BMTC is much safe and comfortable than any other mode of transport [ ]

Drivers and conductors are careful, well-mannered and empathetic while on duty [ ]

Conductor always issue right ticket [ ]

Conductors return back change after issuing the ticket [ ]

I always demand for ticket irrespective of the distance [ ]

Seating Facilities for Ladies, senior citizen, handicap etc in the bus are always properly utilized [ ]

Drivers and conductors are well experienced and have good sense of road [ ]

At times commuters create problems to Drivers and Conductors [ ]

Drivers and Conductors require better training to handle difficult customers [ ]

Route numbers are confusing and require help in understanding [ ]

Bus Facilities are regular and frequent [ ]

BMTC services are available and dependable throughout the day [ ]

Special services are provided keeping in mind varieties of requirements [ ]

I use special services like PHS / BIAL regularly for travel [ ]

Buses where driver issues tickets is not convenient at all [ ]

BMTC makes all efforts to keep its commuters informed about changes / improvements in its services [ ]

Fares are too high compared to other metro cities [ ]

For short distance and family traveling, it is cheap to travel by own / private vehicle / Auto than BMTC [ ]

When you travel by bus for short distance you feel it is very expensive [ ]

I prefer to take the first available transport (van/auto/taxi etc) to travel [ ]

Compared to other public services ( BDA, BWSSB, BESCOM etc,) BMTC is providing better services [ ]

I make use of fare concession given to senior citizens / handicap commuters [ ]

Buses are always stopped at the place marked as BUS STOP [ ]

THE SERVQUAL INSTRUMENT

E : EXPECTATIONS (what you would like to have)

E : What you like to HAVE

P : PERCEPTIONS ( What you actually experience)

P : What you feel is GIVEN

313

This survey deals with your opinions of BMTC. Please show the extent to which you think BMTC should posses the following features. What we are interested in here is a number that best shows your expectations about organization offering transportation services

The following statements relate to your feelings about the BMTC. Please show the extent to which you believe BMTC has the feature described in the statement. Here, we are interested in a number that shows your perceptions about BMTC

Highly un-important to highly important Strongly Disagree to Strongly agree

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Please enter a NUMBER between 1 and 7 for E and P { 1 : STRONGLY DISAGREE to 7 : STRONGLY AGREE}

Sl no

Tangibles E P

1 BMTC has modern looking buses and other equipments (first aid box, ticketing machine, etc).

2 BMTC’s physical facilities (bus stands, tickets, monthly pass, etc,) are visually appealing.

3 Employees of BMTC are well dressed and appearing neat.

4 Materials associated with BMTC service (such as pamphlets, application, notice/display boards, etc,) are visually appealing.

Reliability E P

5 When BMTC promises a service (introduce new bus, a stop etc,) it does so.

6 When you have a problem, BMTC shows a sincere interest in solving it.

7 BMTC performs the service ‘RIGHT’ the first time (that is according to the time table).

8 BMTC provides on time service.

9 All documents, applications forms, information boards, records etc are up to date and error free.

10 In case of emergencies ( break down, mob attacks, accidents etc,) alternate arrangements are made.

Responsiveness E P

11 Employees in BMTC tell you exact and specific details about services.

12 Employees in BMTC give you prompt service.

13 Employees in BMTC are always willing to help you.

314

14 Employees in BMTC not behave too busy or neglect to respond to your request.

Assurance E P

15 The behavior of employees of BMTC instills confidence and comfort in you.

16 You feel safe & comfortable while travelling in buses and transacting with BMTC employees.

17 BMTC Employees are consistently courteous with you in all situations.

18 BMTC Employees have the knowledge to answer all your local travel related questions.

Empathy E P

19 BMTC gives attention to requirements of all types of commuters.

20 Operating hours of BMCT services are convenient to all types of commuters.

21 BMTC employees give you attention and try to understand and answer to difficulties.

22 BMTC works by keeping your best interest at heart.

23 Employees of BMTC understand your specific needs.

Any Grievances about BMTC service:

1 _______________________________________________________________________________

2 _______________________________________________________________________________

3 _______________________________________________________________________________

Any Suggestion :

1 ______________________________________________________________________________

2 ______________________________________________________________________________

3 ______________________________________________________________________________

Thank you for your valuable opinions.

Date: Place:

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ºÉ¸ÀgÀÄ: _________________________________________

ªÀAiÀĸÀÄì: below 18 [ ] 18 – 22 [ ] 22 – 30 [ ] 30 – 40 [ ] 40 – 50 [ ]

50 – 60 [ ] above 60 [ ]

315

°0UÀ: UÀ0qÀÄ [ ] ºÉtÄÚ [ ]

«zÉå: N¢®è [ ] ¸ÀÆÌ¯ï «zÁåy9 [ ] PÁ¯ÉÃdÄ «zÁåy9 [ ] ªÀÈwÛ¥ÀgÀ [ ]

¥ÀzÀ«zsÀgÀ [ ] ¸ÁßvÀPÉÆÃvÀÛgÀ [ ] EvÀgÉ

_________________________

GzÉÆåUÀ: «zÁåy9 [ ] ¸ÀPÁ9j £ËPÀgÀ [ ] SÁ¸ÀV £ËPÀgÀ [ ] ¸ÀéAiÀÄ0 GzÉÆåUÀ [ ]

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ªÀiÁgÁlUÁgÀ [ ] ¤ªÀÈvÀÛ [ ] EvÀgÉ _________________________

w0UÀ¼À UÀ½PÉ: [«zÁåy9UÀ½UÉ/Væ»tÂUÉ PÀÄlÄ0§zÀ DzÁAiÀÄ]

< 2000 [ ] 2001 – 4000 [ ] 4001 – 8000 [ ] 8001 – 12000 [ ]

12001 – 18000 [ ] 18001 – 25000 [ ] 25001 – 32000 [ ] 32001 – 40000 [ ] > 40001

[ ]

¨É0UÀ¼ÀÆj£À°è ¤ÃªÀÅ: ªÁ¹ [ ] ºÉZÀÄÑ/¥ÀzÉà ¥ÀzÉà §gÀĪÀªÀgÀÄ [ ] AiÀiÁwæ [ ]

EvÀgÉ ________________________________

¨É0UÀ¼ÀÆj£À°è ªÁ¸ÀªÁVgÀĪÀ ¸ÀªÀÄAiÀÄ (years) : <1 [ ] 1 – 3 [ ] 3 – 6 [ ] 6 – 10 [

] 10 – 15 [ ] 15 – 20 [ ] >20 [ ]

ªÁ¸ÀªÁVgÀĪÀ ¸ÀܼÀ: ---------------------------------------------------

D¦üûøï / PÁ¯ÉÃdÄ / ±Á¯É EgÀĪÀ ¸ÀܼÀ :

______________________________________

ªÀģɬÄ0zÀ D¦üûøï / PÁ¯ÉÃdÄ / ±Á¯É EgÀĪÀ ¸ÀܼÀPÉÌ EgÀĪÀ zÀÆgÀ: <2 km. [ ] 2 – 5 km. [ ] 5 – 8 km. [ ]

8 – 12 km. [ ] 12 – 16 km. [ ] 16 – 20 km. [ ] >

20 km. [ ]

¤ªÀÄä §½ ªÁºÀ£À«zÉAiÉÄ? ºËzÀÄ [ ] E®è [ ]

EgÀĪÀÅzÁzÀgÉ: ¢éZÀPÀæ ªÁºÀ£À [ ] PÁgÀÄ [ ]

ªÀģɬÄ0zÀ ±Á¯É/PÁ¯ÉdÄ/D¦üûøï UÉ ºÉÃUÉ ¥ÀæAiÀiÁt¸ÀÄ«j: © ªÀÄ0 n ¹ §¸ï [ ]D¦üûÃ¸ï ªÁºÀ£À [

]

¸Àé0vÀ ªÁºÀ£À [ ] SÁ¸ÀV ªÁºÀ£À [ ] EvÀgÉ _______________

© ªÀÄ0 n ¹ §¸ï £À°è ¥ÀæAiÀiÁt¸À®Ä EµÀÖ ¥ÀqÀÄ«gÁ? ºËzÀÄ [ ] E®è [ ]

* E®èªÁzÀ°è PÁgÀt : ºÉÆ0zÁtÂPÉAiÀiÁUÀĪÀÅ¢®è [ ] ¸ÀªÀÄAiÀÄPÉÌ ¹UÀĪÀÅ¢®è [ ] zÀĨÁj [ ]

ºÉZÀÄÑ ¸ÀªÀÄAiÀÄ ¨ÉÃPÁUÀĪÀÅzÀÄ [ ] ºÉZÀÄÑ ¥ÀæAiÀiÁtÂPÀgÀÄ(d£Àd0UÀÄ°) [ ]

ºÁAiÀiÁVgÀĪÀÅ¢®è [ ] ¨ÉÃPÁzÀ ¸ÀܼÀPÉÌ ¹UÀĪÀÅ¢®è [ ]

qÉæöʪÀgï/¤ªÁ9ºÀPÀ£À ªÀvÀð£É [ ] ¸Àé0vÀ ªÁºÀ£À EzÉ [ ]

PÉ®¸ÀUÀ¼À£ÀÄß ¸ÀªÀÄAiÀÄPÉÌ ¸ÀjAiÀiÁV ªÀiÁqÀ¯ÁUÀĪÀÅ¢®è [ ]

EvÀgÉ PÁgÀt ___________________________

316

© ªÀÄ0 n ¹ §¸ï £À°è ¥ÀæAiÀiÁt ªÀiÁqÀĪÀÅzÀÄ : PÉ®¸À/ PÁ¯ÉÃeï UÉ ¥Àæw ¢£À [ ]

PÉ®¸ÀPÉÌ ¸À0§0¢ü¹zÀ ¥ÀæAiÀiÁt [ ] UÀÆ ºÉZÀÄÑ zÀÆgÀ ¥ÀæAiÀiÁtPÉÌ [ ]

UÀÆ PÀrªÉÄ zÀÆgÀ ¥ÀæAiÀiÁtPÉÌ [ ] UÉÆwÛ®èzÀ ¸ÀܼÀPÉÌ [ ]

UÉÆwÛgÀĪÀ ¸ÀܼÀPÉÌ[ ] M§âgÉà ºÉÆUÀĪÁUÀ [ ] PÀÄlÄ0§/¸ÉßûvÀgÀ eÉÆvÉ

ºÉÆÃUÀĪÁUÀ [ ] SÁ¸ÀV ¥ÀæAiÀiÁtPÉÌ [ ] J¯Áè PÁgÀtzÀ ¥ÀæAiÀiÁtPÉÌ [ ]

EvÀgÉ PÁgÀt _______________________________

© ªÀÄ0 n ¹ AiÀÄ°è ¥ÀæAiÀiÁt ªÀiÁqÀĪÀÅzÀÄ : ¥Àæw¢£À [ ] ªÁgÀzÀ°è ¨Áj [

] w0UÀ¼À°è ¨Áj [ ] DgÀÄ w0UÀ¼À°è ¨Áj [

]

C¥ÀgÀÆ¥À [ ] EvÀgÉ

______________________________

¥Àæw w0UÀ¼À ¥ÀæAiÀiÁtzÀ RZÀÄ9:

¤ÃªÀÅ ¥Á¸ï ¥ÀqÉ¢gÀÄ«gÁ : ºËzÀÄ [ ] E¯Áè [ ]

ºËzÁzÀgÉ: ¨ÁèPï ¨ÉÆqï9 [ ] gÉqï ¨ÉÆqï9 [ ] ¥ÀÅ¥ÀêPï [ ] ªÀdæ(J ¹ )[

]

«zÁåy ¥Á¸ï [ ] EvÀgÉ _________________

¥Á¸ï zÀgÀ ¸ÀªÀÄ0d¸ÀªÁVzÉAiÉÄ? ºËzÀÄ [ ] E¯Áè [ ]

¤ÃªÀÅ vÀ®Ä¥À¨ÉÃPÁzÀ ¸ÀܼÀPÉÌ §¸ï §zÀ°¸À¨ÉÃPÁUÀĪÀÅzÉÃ?

* ¥Àæw¢£ÀzÀ ¥ÀæAiÀiÁtzÀ°è : ºËzÀÄ [ ] E¯Áè [ ] PÉ®ªÉǪÉÄä [ ]

JµÀÄÖ §¸ï §zÀ°¸ÀÄ«j :

PÁgÀt : PÀrªÉÄ §¸ï EgÀĪÀÅzÀÄ [ ] ¸ÀªÀÄAiÀÄ G½¸À®Ä [ ] qÉÊgÉPïÖ §¸ï E®è[

]

EvÀgÉ PÁgÀt ______________________________

J°è §¸ï §zÀ°¸ÀÄ«j: ____________________________

* PÉ®ªÀÅ ¸ÀܼÀUÀ½UÉ ºÉÆÃUÀĪÁUÀ : ºËzÀÄ [ ] E¯Áè [ ] PÉ®ªÉǪÉÄä [ ]

ºËzÁzÀgÉ J°è §¸ï §zÀ°¸À®Ä EµÀÖ ¥ÀqÀÄ«j: _____________

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PɼÀUÉ PÉÆnÖgÀĪÀ ªÁPÀåUÀ¼À£ÀÄß ¤ÃªÀÅ M¥ÀÅöàªÀ ªÀÄlÖ w½¹

R0rvÁ M¥ÀÅöàªÀÅ¢®è= 1 M¥ÀÅöàªÀÅ¢®è= 2 ºÉüÀ¯ÁUÀĪÀÅ¢®è= 3 M¥ÀÅöàvÉÛãÉ= 4

R0rvÁM¥ÀÅöàvÉÛãÉ= 5

317

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320

Annexure - B

Questionnaire on Job Satisfaction of Employees in Select Depots of BMTC

This questionnaire is prepared as a part of my Ph. D work titled Quality Service Delivery – A Case Study

of Bengaluru Metropolitan Transport Corporation (BMTC) to understand the satisfaction level of BMTC

employees about their job and organisation. The data collected will be kept confidential. I request you

to please spare some time to fill up the questionnaire.

Please tick mark ( ) for the most appropriate answer to the following questions. In few cases please fill

in the blanks.)

1 Name

2 Depot no. & Name No: Name:

3 Designation Driver Conductor Mechanic Ticket collector Trainee

Administrative staff (Please specify)

4 Gender Male Female

5 Age( Years) Below 29 30 to 39 40 to 49 Above 50

6 Highest Educational Qualifications

(1)SSC/SSLC

(2) PUC

(3) ITI

(4) B Com

(5) B Sc

(6) B A

(7) B E

(8) MBA

(9) M Com

(10) M A

(11) M Sc Any others ( specify):

7 Marital Status Married Unmarried Divorcee Widowed

8 Spouse Status Professional Private Employee Self Employed

Government Employee Home Maker Not applicable

9 Type of family Joint Nuclear

10 Family size (in number)

Up to 4

5 to 9

10 & above

11 No. of Dependents 0 to 3 4 to 6 7 and more

12 Family Environment Happy Moderately Happy Unhappy

13 Monthly Salary (Rs.) Below 7, 000 7,000 – 14,000 14,000 – 21,000

21,000 – 28,000 28,000 – 35,000 > = 35,000

14 Total Family Monthly Income (Rs.)

Below 10,000

10,000 – 20,000

20,000 – 30,000

30,000 – 40,000

> = 40,000

15 Type of Accommodation Own Rented Quarters PG/Hostel/others/

16 Distance from the place of work (kms)

< = 5 kms 5 – 10 kms 10 – 15 kms = > 15 kms

17 Length of Service in BMTC

Up to 3 Years 3 to 8 Years 8 to 15Years 15 Years and Above

321

PART-II JOB SATISFACTION QUESTIONNAIRE

The following statements are intended to know your mind-set towards different facets of job

satisfaction. Please select the appropriate response by circling any one numbers on a six-point

scale for each statement from any one of the alternatives that best matches your level of

agreement:

1 = Disagree Very Much : DVM 2 = Disagree Moderately : DM

3 = Disagree Slightly : DS 4 = Agree Slightly: AS

5 = Agree Moderately: AM 6 = Agree Very Much : AVM

Sl.

No Facets of Job Satisfaction D

VM

DM

DS

A

S

AM

AVM

1 I feel I am being paid a fair amount for the work I do. 1 2 3 4 5

6

2 There is really too little chance for promotion on my job. 1 2 3 4 5

6

3 My supervisor is quite competent in doing his/her job. 1 2 3 4 5

6

4 I am not satisfied with the benefits I receive. 1 2 3 4 5

6

5 When I do a good job, I receive the recognition for it that I should

receive. 1 2 3 4

5 6

6 Many of our rules and procedures make doing a good job difficult. 1 2 3 4 5

6

7 I like the people I work with. 1 2 3 4 5

6

8 I sometimes feel my job is meaningless. 1 2 3 4 5

6

9 Communications seem good within this organization. 1 2 3 4 5

6

10 Increments are too few and far between. 1 2 3 4 5

6

11 Those who do well on the job stand a fair chance of being promoted. 1 2 3 4 5

6

12 My supervisor is unfair to me. 1 2 3 4 5

6

13 The benefits we receive are as good as most other organizations

offer. 1 2 3 4

5 6

14 I do not feel that the work I do is appreciated. 1 2 3 4 5

6

15 My efforts to do a good job are seldom blocked by red tape. 1 2 3 4 5

6

16 I find I have to work harder at my job because of the incompetence

of people I work with. 1 2 3 4

5 6

322

Sl.

No Facets of Job Satisfaction D

VM

DM

DS

A

S

AM

AVM

17 I like doing the things I do at work. 1 2 3 4 5

6

18 The goals of this organization are not clear to me. 1 2 3 4 5

6

19 I feel unappreciated by the organization when I think about what

they pay me. 1 2 3 4

5 6

20 People get ahead as fast here as they do in other places. 1 2 3 4 5

6

21 My supervisor shows too little interest in the feelings of

subordinates. 1 2 3 4

5 6

22 The benefit package we have is equitable. 1 2 3 4 5

6

23 There are few rewards for those who work here. 1 2 3 4 5

6

24 I have too much to do at work. 1 2 3 4 5

6

25 I enjoy with my co-workers. 1 2 3 4 5

6

26 I often feel that I do not know what is going on with the

organization. 1 2 3 4

5 6

27 I feel a sense of pride in doing my job. 1 2 3 4 5

6

28 I feel satisfied with my chances for salary increases. 1 2 3 4 5

6

29 There are benefits we do not have which we should have. 1 2 3 4 5

6

30 I like my supervisor. He /she is competent to take right decisions 1 2 3 4 5

6

31 I have too much paperwork. 1 2 3 4 5

6

32 I don't feel my efforts are rewarded the way they should be. 1 2 3 4 5

6

33 I am satisfied with my chances for promotion. 1 2 3 4 5

6

34 There is too much bickering and fighting at work. 1 2 3 4 5

6

35 My job is enjoyable. 1 2 3 4 5

6

36 Work assignments are not fully explained. 1 2 3 4 5

6

37 At the end of the day I get a feeling of accomplishment 1 2 3 4 5

6

38 The amount of time spent every day at work is very high 1 2 3 4 5

6

323

Part III Rate Your Job Satisfaction

1 2 3 4 5

Not Satisfied At All

Just Satisfied somewhat Satisfied

Satisfied Extremely satisfied

Please rate your level of satisfaction by circling a number with the following

aspects of your job. (NA for ‘Not Applicable )

Particular Scale

General

working

conditions

Hours worked each week 1 2 3 4 5

Flexibility in scheduling 1 2 3 4 5

Location of work 1 2 3 4 5

Amount of paid vacation time/sick leave offered 1 2 3 4 5

Physical facilities ( office, wash room, canteen etc.,) 1 2 3 4 5

Targets to achieve 1 2 3 4 5

Pay and

Promotion

Potential

Salary 1 2 3 4 5

Allowances ( DA, TA, HRA, etc.,) 1 2 3 4 5

Benefits (PF, ESI, Health & life insurance, etc.) 1 2 3 4 5

Fine calculation 1 2 3 4 5

Rewards and Recognition for work accomplished 1 2 3 4 5

Opportunities for Promotion 1 2 3 4 5

Job Security 1 2 3 4 5

Work

Relationships

Relationships with your co-workers 1 2 3 4 5

Relationship(s) with your supervisor(s) 1 2 3 4 5

Relationships with your subordinates (if applicable) 1 2 3 4 5

Use Of Skills

And Abilities

Opportunity to utilize your skills and talents 1 2 3 4 5

Opportunity to learn new skills 1 2 3 4 5

(Support for) additional training, orientation and

education

1 2 3 4 5

Work

Activities

Variety of job responsibilities 1 2 3 4 5

Degree of independence associated with your work

roles

1 2 3 4 5

Adequate opportunity for periodic changes in duties 1 2 3 4 5

Social Status

the respect I get from family and friends because of

my lob

1 2 3 4 5

quality and quantity of time I can devote for family 1 2 3 4 5

the pride I derive due to my organisation 1 2 3 4 5

Phone Number (optional):

Date:

Thank you very much.

324

¥Àæ±ÁߪÀ½

F ¥Àæ±ÁߪÀ½AiÀÄ£ÀÄß £À£Àß ¦.JZï.r ¥ÀzÀ«AiÀÄ M0zÀÄ ¨sÁUÀªÁV vÀAiÀiÁj¸À¯ÁVzÉ. E°è PÉýgÀĪÀ ¥Àæ±ÉßUÀ½UÉ vÀªÀÄä

GvÀÛgÀUÀ¼À£ÀÄß w½¸ÀĪÀ ªÀÄÆ®PÀ £À£ÀUÉ ¸ÀºÁAiÀÄ ªÀiÁqÀ¨ÉÃPÁV PÉÆÃjPÉ. F ¥Àæ±ÁߪÀ½AiÀÄÄ ©.ªÀÄ0.n.¹ ¸À0¸ÉÜAiÀÄ

£ËPÀgÀgÁzÀ ¤ªÀÄUÉ ¤ªÀÄä PÉ®¸À ªÀÄvÀÄÛ ¸À0¸ÉÜAiÀÄ §UÉÎ EgÀĪÀ ¸ÀªÀiÁzsÁ£À ºÁUÀÄ vÀȦÛAiÀÄ C¤¹PÉ w½AiÀÄĪÀ ¥ÀæAiÀÄvÀß.

PɼÀUÉ PÉýgÀĪÀ ¥Àæ±ÉßUÀ½UÉ ¤ªÀÄä DAiÉÄÌAiÀÄ£ÀÄß (√) a£Éí ¬Ä0zÀ UÀÄgÀÄw¹.

1 ºÉ¸ÀgÀÄ:

2 r¥ÉÇ ¸À0SÉå: ¸ÀܼÀ:

3 ºÀÄzÉÝAiÀÄ ºÉ¸ÀgÀÄ: qÉæöʪÀgï ¤ªÁðºÀPÀ ªÉÄPÁå¤Pï vÀgÀ¨ÉÃw ¥ÀqÉAiÀÄÄwÛgÀĪÀªÀ

DqÀ½vÀ PÀbÉÃj ¹§â0¢ü (ºÉ¸Àj¹):

4 °0UÀ: UÀ0qÀÄ ºÉtÄÚ

5 ªÀAiÀĸÀÄì: =< 29 yrs 30 to 39 40 to 49 Above 50

6 «zsÉå:

1) SSLC (2) PUC (3) ITI (4) B Com (5) B Sc (6) B A

7) B E (8) MBA (9) M Com (10) M A (11) M Sc

Others (specify)

7 ªÉʪÁ»PÀ ¸ÁÜ£À: «ªÁ»vÀ C«ªÁ»vÀ «bÉìâüvÀ «zsÀªÉ/«zsÀÄgÀ

8

¥Àwß / ¥ÀwAiÀÄ

GzÉÆåUÀ:

ªÀÈwÛ¥ÀgÀ SÁ¸ÀV £ËPÀj ¸Àé-GzÉÆåUÀ

¸ÀPÁ9j £ËPÀj UÀÈ»t Not applicable

9 PÀÄlÄ0§: C«¨sÀPÀÛ PÀÄlÄ0§ ¥ÀævÉåÃPÀ PÀÄlÄ0§

10 ¸ÀzÀ¸ÀågÀ ¸À0SÉå: Up to 4 5 to 9 10 & above

11 ¤ªÀÄä£ÀÄß

CªÀ®0©¹gÀĪÀªÀgÀÄ 0 to 3 4 to 6 7 and more

12 PÀÄlÄ0§ ¹Üw: ¸À0vÉÆõÀzÁAiÀÄPÀ ¸ÁzÁgÀt C¸ÀªÀiÁzÁ£ÀPÀgÀ

13 w0UÀ¼À DzÁAiÀÄ

(gÀÆ):

Below 7, 000 7,000 – 14,000 14,000 – 21,000

21,000 – 28,000 28,000 – 35,000 35,000 & above

14 PÀÄlÄ0§zÀ w0UÀ¼À

DzÁAiÀÄ (gÀÆ): Below 10,000

10,000 –

20,000

20,000 –

30,000

30,000 –

40,000 > = 40,000

15 ªÀ¸Àw: ¸Àé0vÀ ªÀÄ£É ¨ÁrUÉ ªÀÄ£É ¸À0¸ÉÜ ªÀ¸Àw PG/ Hostel / others

16 ªÀģɬÄ0zÀ PÀbÉÃjUÉ

EgÀĪÀ zÀÆgÀ: = <5 kms 5 – 10 kms 10 – 15 kms >= 15 kms

17 ¸À0¸ÉÜAiÀÄ°è

GzÉÆåUÀzÀ CªÀ¢ü: Up to 3 Years 3 to 8 Years 8 to 15Years 15 Years and Above

325

¨sÁUÀ 2

PɼÀUÉ PÉÆnÖgÀĪÀ ªÁPÀåUÀ¼À£ÀÄß ¤ÃªÀÅ M¥ÀÅöàªÀ ªÀÄlÖªÀ£ÀÄß AiÉÆÃUÀå ¸À0SÉåUÉ ªÀÈvÀÛ ºÁPÀĪÀÅzÀgÀ ªÀÄÆ®PÀ w½¹

1= R0rvÀ M¥ÀÅöàªÀÅ¢®è(DVM) 2=M¥ÀÅöàªÀÅ¢®è(DM) 3= ¸Àé®à M¥ÀÅöàªÀÅ¢®è(DS)

4=¸Àé®à M¥ÀÅöàvÉÛãÉ(AS) 5=M¥ÀÅöàvÉÛãÉ(AM) 6=R0rvÀ M¥ÀÅöàvÉÛãÉ(AVM)

Sl.

No Facets of Job Satisfaction

D

V

M

D

M

D

S

A

S

A

M

A

V

M

1 £À£Àß PÉ®¸ÀPÉÌ ¸ÀjAiÀiÁzÀ ¸À0§¼À £À£ÀUÉ ¹UÀÄwÛzÉ 1 2 3 4 5 6

2 £À£Àß PÉ®¸ÀzÀ°è £À£ÀUÉ §rÛ/¥ÀzÀ« G£Àßw ¹UÀĪÀ CªÀPÁ±À PÀrªÉÄ 1 2 3 4 5 6

3 £À£Àß ªÉÄïÁ¢üPÁj CªÀgÀ PÉ®¸ÀzÀ°è ¤¥ÀÅtgÀÄ 1 2 3 4 5 6

4 £À£ÀUÉ ¹UÀÄwÛgÀĪÀ ¯Á¨sÀ / C£ÀÄPÀÆ®UÀ¼ÀÄ £À£ÀUÉ vÀÈ¦Û vÀ0¢®è 1 2 3 4 5 6

5 £Á£ÀÄ GvÀÛªÀÄ PÉ®¸À ªÀiÁrzÁUÀ ¹UÀ¨ÉÃPÁzÀ ¥Àæ¸À0±É £À£ÀUÉ ¹UÀÄwÛzÉ 1 2 3 4 5 6

6

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Phone number (optional):

Date:

Thank you very much

328

Annexure 1

1. Ordinary:

Blue and White: The old buses with ordinary fares. Buses introduced after 2001 have pneumatic

doors. Parisara Vahini ordinary buses also sport the same color and were introduced between 2002

and 2008 with pneumatic doors. Parisara Vahini buses introduced from 2007 onwards have head

rest seats.

Light blue buses: The new ordinary bus under the Jawaharlal Nehru National Urban Renewal

Mission – JuNURM scheme with low floors and LED boards. They also have an LED board inside the

bus which displays the next stop the bus is approaching.

Marcopolo Non-AC: These buses are also introduced under the JuNURM scheme. They also

have low floors. They have LED boards both for displaying route number / route and the

approaching stop.

2. Suvarna: Silver coloured with red lining. Earlier they had Re.1 higher fare than

ordinary. Since the revision of fares in June 2010, Suvarna and Ordinary bus tickets cost the

329

same. Many Suvarna buses are now being re-painted into the white and blue color similar to

Parisara Vahini buses. Most Survarna buses have LED boards.

3. BIG 10: BIG10 services deploy (Suvarna class of) buses branded in green and bottle

green on 12 major corridors coming in from surrounding sub-urbans in the city - Hosur road,

Bannerghatta road, Sarjpura road, Kanakapura road, Mysore road etc. These buses are run

on a direction based concept where the commuter takes the next (high frequency, every 15

minutes) bus in his/her direction of travel, and if need be, makes a changeover to another bus

to reach the destination. The service terminates on different points on the radius of the city

core, to avoid congesting the city centre. These buses are numbered with a G prefix.

4. BIG Circle: These buses are white colored with BIG Circle written on the sides and it

also has arrows painted in green, red, orange and black. These buses ply on ring roads

connecting various parts of the city. Some of these buses are numbered with a C prefix and

others are numbered with a K prefix.

5. Pushpak: Launched in the late 90's. Single door bus with/without conductors. Driver

acts as conductor when there is no conductor (Janapriya Vahini). These are coffee coloured

buses with fares similar to Suvarna. Generally provided on contract to IT companies and

schools.

6. Vajra: Hi-tech buses from Volvo running on routes serving the IT companies' locations

and various residential routes as well. Higher fares about 1.5 to 3 times that of ordinary

depending on the route. LED boards.

7. Vayu Vajra: Volvo buses to airport operated from 12 routes. Free Wi-Fi access is

provided to the commuters in these buses.

8. Atal Sarige: Low-cost buses with single seats along the windows and LED display.

Have a tri-colour outside. On 1 June 2009, to celebrate their first anniversary, the

330

Government of Karnataka and the Bangalore Metropolitan Transport Corporation sold off a

pro-poor bus service called the Atal Sarige. The service aims at providing low-cost

connectivity for the economically backward sections of the society to the nearest major bus

station.

9. Marcopolo AC: Buses from Tata - Marcopolo collaboration introduced under

the JnNURM scheme. Their fare is costlier by Rs. 2 as compared to ordinary buses. Usually

ply on routes where Volvo is not popular.

10. Isuzu AC: A single bus running between BTM layout and BIAL on a trial basis as

substitute for volvo.

11. BMTC has currently introduced Mercedes Benz buses on a trial basis.

Bangalore Metropolitan Transport Corporation (BMTC) is enjoying the distinction of best

performance mass transport system in India. It also has got a number of laurels and appreciations

from the Central and State governments, International societies and other agencies for its effective

operation covering very large area within and outside the metropolitan area. Continuously from past

4 to 5 years, BMTC had bagged the safety awards which is the testimony for its concern towards

society to ensure safety for passengers as well as other road users. It is a fact and a feather to the cap

of BMTC to state here that as one of the very few profit making road transport undertakings in the

international scenario, BMTC also figures after Bangkok.

331

Annexure 2

Physical Performance for the period from 2006-07 to 2011-12 (up to September-2011)

Parameter 2006-07 2007-08 2008-09 2009-10 2010-11 July-10 sep-11

Depot 28 30 30 35 34 33 35

1.Schedules Added 585 -216(P) =369

585 -138(P) =447

603 -23(P) =580

417 -3(P) =414

91 +0(P) =91

52 +0(P) =52

38 +0 =38

2.Schedules Operated 4116 +210(P) =4326

4701 +72(P) =4773

5304 +40(P) =5344

5721 +37(P) =5758

5812 +37(P) =5849

5787 +37(P) =5824

5870 +22 =5892

3.New Vehicles added 794 -216(P) =578

623 -138(P) =485

949 -23(P) =926

1218 -3(P) =1215

58 +0(P) =58

28 +0(P) =28

-15(p)

4.Vehicles Scrapped 208 232 294 664* 40 29 11

5.Vehicles Held 4396 +210(P) =4606

4819 +72(P) =4891

5502 +40(P) =5542

6056 +37(P) =6093

6074 +37(P) =6111

6055 +37(p) =6092

6058 +22(p) 6080

6.%age Cancellation 3.0 2.8 2.8 2.4 2.5 2.6 3.1

7. Effective Kms. per day(Lakhs)

9.14 10.29 11.13 12.10 12.55 12.48 12.82

8.Traffic Revenue Per day (lakhs)

200.13 218.99 248.63 277.34 339.78 341.75 388.44

9.Veh. Utilisation (Kms.)

231.7 227.2 227.9 225.6 222.1 223.0 225.2

10.Fleet Utilisation (%age)

94.0 93.6 94.5 93.7 92.3 91.7 92.9

11.K.M.P.L (HSD) 4.55 4.45 4.37 4.11 4.01 4.01 3.97

12.No.of Breakdowns 2813 2952 2761 2204 1865 915 1265

13.Rate of Breakdowns/ 10,000 Kms.

0.09 0.08 0.07 0.05 0.04 0.04 0.05

14.No. of Accidents 446 578 637 565 556 291 287

15.Rate of Accidents/ Lakh Kms.

0.14 0.15 0.15 0.12 0.11 0.12 0.12

16.Staff Position 20582 25542 27648 30996 32953 32697 32827

(P) Private. Vehicles * Including 180 Amanath vehicles & 139 Vehicles transferred to NWKRTC

** Including 10 vehicles transferred to NWKRTC & 8 Volvo Vehicles transferred to KSRTC

332

Annexure 3

Organization Structure of BMTC – Central office

Source: http://www.bmtcinfo.com/site/BSOrganizationalStructure.jsp

333

Annexure 4

Organization Structure of BMTC – Depot office

Source: http://www.bmtcinfo.com/site/BSOrganizationalStructure.jsp

334

Abbreviations

Abbreviation

Name Abbreviation

Name Abbreviation

Name

CTM (O) Chief Traffic Manager (Operation)

Dy. CSVO Deputy Chief Security and Vigilance Officer

PH/SN Pharmacist / Staff Nurse

CLWO Chief Labour Welfare Officer

ATM (L.C)

Assistant Traffic Manger (Line Checking)

Asst.DM Assistant Draftsman

CSVO Chief Security and Vigilance Officer

Dy. CPM Deputy Chief Personnel Manager

Supr. (Est)

Supervisor (Establishment)

CPM Chief Personnel Manager

Dy. CLO Deputy Chief Law Officer COMP.OPR

Computer Operator

CLO Chief Law Officer Sr.MO Senior Medical Officer ME (HQ) Mechanical Engineer (Head Quarters)

CMO Chief Medical Officer

Sys. Analyst

System Analyst Supr (DFL).

Supervisor (Default)

CM (EDP) Chief Manager (EDP)

J.A Junior Assistant AEE Assistant Executive Engineer

Env. Officer

Environmental Officer

WM/ME (O)

Works Manager/ Mechanical Engineer (Operation)

AO (Accts)

Accounts Officer (Accounts)

CME Chief Mechanical Engineer

Stat. officer

Statistical Officer SO Stores Officer

CM (MIS) Chief Manager, Management Information System

E.E Executive Engineer ATS Assistant Traffic Supervisor

CCE (NURM)

Chief Civil Engineer (JNNURM)

Dy. CTM Deputy Chief Traffic Manager

DSI Divisional Security Inspector

CTM (C) Chief Traffic Manager (Commercial)

CAO(I/A)/Dy. CAO

Chief Accounts Officer ( I/A) / Deputy Chief Accounts Officer

AAO (EST/DFL)

Assistant Administrative Officer (Establishment/Default)

CAO-FA Chief Accounts Officer cum Financial Advisor

Dy. COSP Deputy Controller of Stores and Purchases

Sr.Steno Senior Stenographer

COSP Controller of Stores and Purchases

J S Junior Steno AD. Man/JE/AES

Administrative Manager/Junior Engineer/Assistant

CCE Chief Civil Engineer

ATM Assistant Traffic Manager Sr. DEO Senior Data Entry Operator

DTO Divisional Traffic Officer

LWO Labour Welfare Officer DME Divisional Mechanical Engineer

Dy.CLWO Deputy Chief Labour Welfare

SVO Security & Vigilance Officer

Stat. Asst Statistical Assistant

335

As on Monday, 16 Aug 2010

Officer

ATI Assistant Traffic Inspector

AO (EST/RCT/DFL)

Administrative Officer (Establishment/Recruitment/Default)

AE Assistant Engineer

Supdt. (DFL)

Superintendent (Default)

J.E Junior Engineer AAO (Acct)

Assistant Accounts Officer (Accounts)

Supdt. (ACC)

Superintendent (Accounts)

SH Security Hawaldar ASO Assistant Statistical Officer

Asst. Acctt.

Assistant Accountant

SK Store Keeper Supdt. (EST.)

Superintendent (Establishment)

ALO Assistant Law Officer

ASK Assistant Store Keeper ASI Assistant Security Inspector

TC Traffic Controller

Depots

ATS Assistant Traffic Superintendent

ATI Assistant Traffic Inspector SHG Security Head Guard

TI Traffic Inspector AWS Assistant Works Superintendent

336

Annexure 5

Financial Performance (Rs. In Lakh)

Parameter 2006-07 2007-08 2008-09 2009-10 2010-11 Sep-10 Sep-11

1. Effective km (lakh)

3334.49 3766.85 4062.43 4417.55 4580.20 2283.37 2346.37

% Growth 5.4 13.0 7.8 8.7 3.7 2.8

2. Traffic Revenue 70743.59 80148.93 90749.87 101229.09 121123.53 62539.98 71084.52

% Growth 13.5 13.3 13.2 11.3 19.6 13.7

3. Other Revenue a) Govt Reimbursement b) Other com. revenue c) Total other Revenue

10966.00 7049.35 18015.35

5223.30 8608.25 13831.55

164.88 9147.94 9312.82

4226.81 7576.24 11803.57

5753.35 6057.63 11810.98

2199.14 1346.83 3545.97

2453.06 1148.11 3601.17

4. Gross Revenue 88758.94 93980.48 100062.69 113032.66 132934.51 66085.95 74685.69

% Growth 26.2 5.9 6.5 13.1 17.6 14.0

5. Cost of Operation 66326.55 79957.83 94544.91 106520.04 127899.53 39980.91 45288.92

% Increase 12.7 20.5 18.2 12.7 20.1 13.0

6. Margin on Traffic Revenue

+4417.04 +1863.58 -2232.16 -3566.12 -3880.31 +1791.56 +1766.28

7. Margin on Gross Revenue

+22432.39 +14022.65 +5517.78 +6512.62 +5034.98 +5337.52 +5367.45

8. E P K M on Traffic.Rev. (in paise)

2121.6 2127.7 2233.9 2291.5 2644.5 2738.9 3029.6

% Growth 7.7 +0.3 5.0 2.6 15.4 10.6

9. E P K M on Gross Rev. (in paise)

2661.8 2494.9 2463.1 2558.7 2902.4 2894.2 3183.0

% Growth 19.7 -6.3 -1.3 3.9 13.4 10.0

10. C P K M (In paise)

1989.1 2122.7 2327.3 2411.3 2972.4 2660.5 2954.3

% Increase 6.9 6.7 9.6 3.6 15.8 11.0

11. Margin on Traffic Revenue (in paise)

+132.5 +5.0 -93.4 -119.8 -147.9 +78.5 +75.3

12. Margin on Gross Revenue (in paise)

+672.7 +372.2 +135.8 +147.4 +109.9 +233.8 +228.8

Last Updated on :Tuesday, 13 Dec 2011

337

Annexure 6

List of forms used for scheduling

FORM I: Route list

FORM II: Abbreviation

FORM III: Frequency Chart

FORM IV: Schedule details, Vehicle and Crew utilization

FORM V: Summery details of the overall schedules in the corporation

FORM VI: Monsoon operations

FORM VII: Anti- Monsoon operations

FORM VIII: Modification of schedules

FORM IX: Schedules without conductors

Specimen Forms

FORM - I G-1 M.G.Road Kadugodi Bus Station

FORM - II Kempegowda Bus Station KBS

Krishna Raja Market KMT

Shivajinagar Bus Station SBS

Jayanagar Bus Station JBS

338

FORM III

Route No. G – 2

BRIGADE ROAD TO ELECTRONIC CITY WIPRO GATE

Departure from Brigade Road [ Time 24 hrs]

6:25 635 650 710 725 730 735 740 740 745 745 750 755 800 805 810 810 820 825 830

835 840 845 850 855 900 905 910 920 920 930 935 940 945 950 955 1000 1000

1005 1005 1010 1015 1020 1025 1030 1030 1040 1045 1050 1100 1105 1110 1120 1120 1130 1135 1140 1140

1145 1150 1200 1205 1210 1220 1225 1230 1240 1245 1245 1250 1255 1300 1305 1310 1315 1325 1335 1335

1345 1350 1355 1355 1405 1415 1425 1430 1435 1440 1445 1450 1455 1455 1500 1500 1505 1510 1510 1510

1515 1525 1530 1535 1540 1545 1550 1555 1605 1615 1620 1620 1620 1625 1635 1635 1645 1650 1655

1700 1705 1710 1715 1720 1725 1730 1730 1735 1740 1745 1750 1750 1755 1800 1805 1810 1815 1825 1850

1855 1905 1905 1920 1930 1940 1945 1950 1955 2000 2000 2005 2010 2015 2015 2020 2030 2040

2045 2050 2100 2110 2120 2130 2140 2150 2200 2220 2235 2245

Departure from Electronic City Wipro Gate

630 630 645 700 700 720 745 755 800 820 825 830 835 845 850 850 855 855 855 900

905 910 915 920 920 930 935 940 945 950 955 1000 1005 1010 1010 1020 1025 1030

1030 1035 1040 1050 1100 1105 1110 1115 1120 1130 1135 1135 1140 1140 1145 1150 1155 1200 1205 1215

1220 1225 1230 1235 1240 1245 1250 1255 1305 1310 1315 1320 1325 1330 1335 1335 1340 1345 1350

1350 1355 1400 1405 1410 1415 1420 1425 1430 1435 1440 1445 1455 1505 1505 1510 1515 1525 1530

1535 1540 1545 1550 1555 1600 1605 1610 1615 1620 1620 1625 1630 1635 1640 1640 1645 1650 1655 1705

1715 1725 1740 1745 1750 1755 1800 1810 1820 1825 1830 1835 1835 1840 1845 1845 1850 1850

1900 1905 1900 1905 1910 1920 1930 1935 1940 1950 2000 2010 2020 2020 2040 2050 2050 2100 2105

339

FORM III - METRO FEEDER ROUTES

O & D names Time Sl.No.

Route No.

Type of Service

Origin Destination Via Leaving Origin Leaving destination

1

MF-1 (Ring Route)

METRO FEEDER

Kempegowda Bus Station

Kempegowda Bus Station

Maharani College, Corporation, Museum, M.G.Road Metro stn., Shivajinagar, Vidhanasoudha, K.R.Circle

0605, 0615, 0625, 0635, 0645, 0655, 0705, 0715, 0725, 0735, 0745, 0755, 0805, 0815, 0825, 0835, 0845, 0855, 0905, 0915, 0925, 0935, 0945, 0955, 1030, 1040, 1050, 1100, 1110, 1120, 1130, 1140, 1150, 1210, 1220, 1310, 1320, 1410, 1420, 1430, 1440, 1450, 1500, 1510, 1520, 1530, 1540, 1615, 1625, 1635, 1645, 1655, 1705, 1715, 1725, 1735, 1745, 1755, 1805, 1815, 1825, 1835, 1845, 1855, 1905, 1915, 1925, 1935, 1945, 1955, 2005, 2015, 2025, 2035, 2045, 2120, 2130, 2140, 2150

2

MF-2 (Ring Route)

METRO FEEDER

Kempegowda Bus Station

Kempegowda Bus Station

Maharani College, Vidhana Soudha, Shivajinagar Bus Stand, M.G.Road Metro Stn., Mayohall, Baldwin Girls' High School, Corporation.

0605, 0615, 0625, 0635, 0645, 0655, 0705, 0715, 0725, 0735, 0745, 0755, 0805, 0815, 0825, 0835, 0845, 0855, 0905, 0915, 0925, 1000, 1010, 1020, 1030, 1040, 1050, 1100, 1110, 1120, 1130, 1140, 1150, 1200, 1210, 1220, 1300, 1310, 1320, 1400, 1410, 1420, 1430, 1440, 1450, 1500, 1510, 1520, 1530, 1540, 1550, 1625, 1635, 1645, 1655, 1705, 1715, 1725, 1735, 1745, 1755, 1805, 1815, 1825, 1835, 1845, 1855, 1905, 1915, 1925, 1935, 1945, 1955, 2005, 2015, 2025, 2035, 2045, 2120, 2130, 2140

3 MF-3 METRO FEEDER

Shivajinagar Bus Station

Banashankari Bus Stand

Jayanagar Bus Stand, Ashoka Pillar, Shanthinagar Bus Stand, Nanjappa Circle, Shoole Circle, Mayohall, M.G.Road Metro Station.

0600, 0630, 0645, 0700, 0715, 0730, 0745, 0800, 08515, 0830, 0845, 0900, 0915, 0945, 1000, 1015, 1025, 1055, 1110, 1125, 1140, 1155, 1210, 1245, 1345, 1405, 1415, 1430, 1445, 1500, 1515, 1555, 1610, 1625, 1640, 1655, 1710, 1725, 1740, 1800, 1825, 1835, 1840, 1855, 1910, 1925, 1940, 2025, 2035, 2040, 2120, 2135

0600, 0615, 0645, 0700, 0730, 0745, 0800, 0815, 0830, 0845, 0900, 0915, 0930, 0945, 1010, 1025, 1040, 1055, 1110, 1125, 1140, 1155, 1210, 1255, 1310, 1350, 1415, 1445, 1500, 1510, 1515, 1530, 1545, 1600, 1615, 1645, 1710, 1725, 1735, 1740, 1755, 1810, 1840, 1925, 1935, 1940, 1955, 2010, 2025, 2125, 2215

340

4 MF-4 METRO FEEDER

Central Silk Board/Madiwala

Kalyana Nagar

Koramangala Water Tank, Srinivagilu, Inner Ring Road, Domlur, Military Hospital, Trinity Circle Metro Stn., M.G.Road Metro Stn., Commercial Street, Thomas Café, Clarence School, Kacharakanahalli

0640, 0600, 0615, 0630, 0645, 0700, 0715, 0730, 0745, 0800, 0815, 0830, 0845, 0900, 0920, 0935, 0950, 1005, 1045, 1100, 1115, 1130, 1145, 1200, 1215, 1230, 1320, 1335, 1350, 1505, 1520, 1535, 1550, 1605, 1650, 1705, 1720, 1735, 1750, 1805, 1820, 1835, 1920, 1935, 1950, 2010, 2110, 2125, 2140, 2155

0530, 0545, 0615, 0650, 0705, 0720, 0740, 0755, 0810, 0825, 0840, 0855, 0910, 0925, 0940, 0955, 1010, 1025, 1105, 1125, 1140, 1155, 1210, 1325, 1340, 1355, 1410, 1500, 1515, 1530, 1545, 1600, 1615, 1630, 1710, 1725, 1740, 1755, 1810, 1830, 1845, 1900, 1915, 1930, 1945, 2000, 2015, 2130, 2150

5 MF-5 METRO FEEDER

Madiwala Old Baiyappanahalli

Koramangala Water Tank, Srinivagilu, Inner Ring Road, Indira Nagar Metro Stn., S.V. Road Metro Stn.

0605, 0620, 0655, 0710, 0725, 0740, 0755, 0810, 0825, 0840, 0845, 0900, 0915, 0940, 0955, 1010, 1025, 1040, 1055, 1100, 1115, 1130, 1145, 1200, 1215, 1230, 1240, 1245, 1300, 1320, 1335, 1400, 1420, 1435, 1455, 1510, 1525, 1540, 1555, 1610, 1635, 1640, 1650, 1710, 1725, 1740, 1755, 1810, 1815, 1825, 1835, 1900, 1915, 1930, 1945, 2000, 2010, 2015, 2050, 2105, 2115, 2130, 2200, 2215

0600, 0615, 0630, 0645, 0700, 0715, 0730, 0745, 0750, 0805, 0820, 0835, 0850, 0905, 0920, 0930, 0935, 0940, 0955, 1035, 1050, 1105, 1120, 1135, 1150, 1155, 1210, 1225, 1240, 1300, 1325, 1340, 1400, 1415, 1430, 1445, 1500, 1510, 1515, 1530, 1600, 1615, 1630, 1645, 1700, 1715, 1725, 1730, 1745, 1805, 1820, 1835, 1850, 1905, 1920, 1945, 1955, 2010, 2025, 2040, 2055, 2135, 2140, 2210

6 MF-6 METRO FEEDER

Thambhuchetty Palya

Mamgammana Palya

Koudenahalli, B.Channasandra Bridge, Kasturinagar, S.V.Road Stn., Indira Nagar, Koramangala Water Tank, Madiwala

0600, 0620, 0640, 0700, 0720, 0740, 0800, 0820, 0840, 0900, 0920, 0940, 1000, 1020, 1040, 1100, 1120, 1140, 1425, 1445, 1505, 1525, 1545, 1605, 1650, 1710, 1730, 1750, 1810, 1830, 1850, 1910, 1930, 1950, 2010, 2030, 2100, 2120, 2140, 2200, 2220, 2235

0600, 0620, 0640, 0700, 0720, 0740, 0800, 0820, 0840, 0900, 0920, 0940, 1000, 1020, 1040, 1125, 1145, 1205, 1225, 1245, 1305, 1550, 1610, 1630, 1650, 1710, 1730, 1750, 1810, 1830, 1850, 1910, 1930, 2010, 2030, 2050, 2110, 2130, 2200, 2220, 2235

7 MF-7 METRO FEEDER

Baiyappanahalli Bus Stand

Kadugodi

DRDO Qutrs., C.V.Raman Nagar, Kaggadasapura, Basavanagar, HAL Kalyana Mantapa, Marath halli Bridge, Kundalahalli Gate, Graphite India, Sri Sathya Sai Hospital, Pathandur Agrahara Cross, Hope Farm

0600, 0615, 0630, 0645, 0700, 0715, 0730, 0745, 0800, 0815, 0830, 0845, 0900, 0915, 0930, 0945, 1000, 1015, 1030, 1045, 1100, 1115, 1130, 1145, 13109Mrh), 1355, 1410, 1420(HAL), 1425, 1440, 1455, 1510, 1525, 1540, 1555, 1610, 1650, 1705, 1720, 1735, 1750, 1805, 1820, 1835, 1850, 1905, 1920, 1935, 1950, 2005, 2050, 2105, 2120, 2200, 2215

0600, 0615, 0700, 0715, 0730, 0745, 0800, 0815, 0830, 0845, 0900, 0915, 0930, 0945, 1000, 1015, 1030, 1045, 1125, 1140, 1155, 1210, 1225, 1240, 1255, 1310, 1345(MRH), 1440(HAL), 1455, 1510, 1525, 1540, 1555, 1610, 1625, 1640, 1655, 1710, 1750, 1805, 1820, 1835, 1850, 1905, 1930, 1950, 2005, 2020, 2035, 2050, 2105, 2200, 2215, 2230

341

8 MF-9 METRO FEEDER

ITI Colony Domlur

Ramamurthynagar, B.Channasandra, Kasturinagar, Baiyappanahalli, B.S. Suranjandas Road, HAL, Manipal Hospital

0615, 0630, 0645, 0700, 0715, 0745, 0800, 0815, 0830, 0845, 0900, 0915, 0930, 0945, 1000, 1015, 1030, 1045, 1100, 1140, 1155, 1210, 1225, 1235, 1255, 1355, 1440, 1455, 1510, 1525, 1540, 1555, 1635, 1650, 1705, 1720, 1735, 1750, 1805, 1820, 1835, 1850, 1905, 1920, 1935, 1950, 2005, 2035, 2050, 2130, 2145, 2200

0600, 0615, 0630, 0700, 0715, 0730, 0745, 0800, 0815, 0830, 0900, 0915, 0930, 0945, 1000, 1015, 1055, 1110, 1125, 1140, 1155, 1210, 1310, 1355, 1410, 1425, 1440, 1455, 1510, 1525, 1540, 1555, 1610, 1625, 1640, 1720, 1735, 1750, 1805, 1820, 1835, 1850, 1905, 1920, 1950, 2005, 2020, 2035, 2050, 2145, 2200

9 MF-10

METRO FEEDER

MCTC Shivajinagar Bus Station

Sirsi Circle, K.R.Market, Kasturba Road, M.G.Statue, M.G.Road Metro Station

0605, 0620, 0635, 0645, 0700, 0715, 0730, 0745, 0800, 0815, 0830, 0845, 0900, 0915, 0930, 1000, 1015, 1030, 1045, 1100, 1140, 1155, 1210, 1225, 1240, 1255, 1310, 1325, 1335, 1440, 1455, 1510, 1525, 1540, 1555, 1610, 1625, 1640, 1655, 1710, 1725, 1740, 1755, 1810, 1825, 1840, 1855, 1935, 1950, 2005, 2020, 2035, 2050, 2105, 2120, 2135, 2150, 2205, 2220

0530, 0545, 0600, 0605, 0620, 0635, 0645, 0700, 0715, 0730, 0745, 0800, 0815, 0830, 0845, 0900, 0915, 0930, 0945, 1000, 1015, 1055, 1110, 1125, 1140, 1155, 1210, 1225, 1240, 1255, 1355, 1410, 1425, 1440, 1455, 1510, 1325, 1540, 1555, 1610, 1625, 1640, 1655, 1710, 1725, 1740, 1755, 1810, 1850, 1905, 1920, 1935, 1950, 2005, 2020, 2035, 2050, 2105, 2120, 2135, 2140, 2155, 2210

As on 7/12/2011

342

FORM IV

Revised as on 10-5-2010

Route No. G-2 BRIGADE ROAD TO ELECTRONIC CITY WIPRO GATE

Depot No. 2

Duty No. G-2/1 W.E.F.11.04.2010

Sl. No.

Place Distance in Km

Timings

From To From To Remarks

1 BMT2 BRGD 3.8 0725 0735

2 BRGD ELCWG 20.9 0740 0845

3 ELCWG BRGD 20.9 0900 1005

4 BRGD ELCWG 20.9 1010 1115

5 ELCWG BRGD 20.9 1145 1250

6 BRGD ELCWG 20.9 1255 1400

7 ELCWG BRGD 20.9 1415 1520

129.2

CREW CHANGE

8 BRGD ELCWG 20.9 1525 1630

9 ELCWG BRGD 20.9 1645 1750

10 BRGD ELCWG 20.9 1755 1900

11 ELCWG BRGD 20.9 1930 2035

12 BRGD ELCWG 20.9 2040 2135

13 ELCWG BRGD 20.9 2140 2230

14 BRGD BMT 2 2.7 2230 2240

128.1

Vehicle Utilisation Crew Duty Hours Rest for crew

Sch Km 129.2 128.1 Spread 0825 0820 1115-1145

Dead Km Steering 0755 0750 1900-1930

Total Km 257.3

Fare stages:

1 Brigade Road 7 Kudlu Gate

2 Adugodi 8 Singasandra

3 Checkpost 9 Hosa Road

4 Krupanidhi College 10 Konappana Agrahara / Electronic City Main Gate

5 Madiwala 11 Electronic City Infosys Parking Lot

6 Bommanahalli 12 Electronic City Wipro Gate / Shikaripalya

CHIEF TRAFFIC MANAGER (O)

BMTC

343

Annexure 7

I BMTC MONTHLY COMMUTER PASS RATES, TRAVEL FACILITIES OFFERED & SPECIAL BENEFITS

BMTC issue different types of Passes (Volvo, A/C Suvarna & ordinary city & sub-urban) to cater to the

different sections of the society according to their needs.

Details of various Passes issued by BMTC during the year 2011-12

A. Volvo & A/C Suvarna ( Monthly & Daily) Passes:

1. Vajra Monthly (one calender month) Passes*: Available on-board Vajra Bus Services

a) Vajra Monthly Gold Pass: Rs 1450/- (w.e.f. 1st July, 2011), Requires a BMTC ID** Validation

b) Vajra Monthly Friendly Pass: w.e.f. July, 2010 Rs 1500/- (w.e.f. 1st July, 2011, Requires any Govt.

Agency issued ID*** Validation

c) Vajra Monthly Student Pass: Rs.950/- (w.e.f. 1st July 2011), Requires College/Institution ID Validation

*Vajra Monthly Pass Holders can travel on all services except Vayu Vajra and Bangalore Rounds

**BMTC ID is valid for 3 years and can be procured at KBS for a fee od Rs 100/- and stamp size

photograph

***Pan card, DL, Voters ID, Passport & Govt Employee ID

2. Vayu Vajra Monthly (One Calender Month) Pass*: Valid for travel on all services

Vayu Vajra Gold Monthly Pass: Rs.2650/- (w.e.f. July, 2010)

Special offer

Purchase of 1 to 49 passes , Rs.2650/- per pass Group purchase of 50 & above passes, Rs.2,550/- per pass Group purchase of 100 & above passes, Rs.2450/- per pass Group purchase of 250 & above passes, Rs.2300/- per pass

*Eligible for Twin benefits

3. Vajra & A/C Suvarna Daily Pass:

1. Vajra Gold Day Pass: Rs.90/- (w.e.f. 26th June, 2011) 2. A/c Suvarna Day Pass**: Rs 50/- (w.e.f. June 2010)

*valid for travel on all services except Vayu Vajra & Bangalore Rounds

**valid for travel on all services except Vajra, Vayu Vajra & Bangalore Rounds

344

B. Ordinary Monthly Passes

Sl. No

Category Rate Travel facilities offered Special Benefits offered

1 City Rs.550/-

Unlimited travel in all non -A/C services within city limit for one calendar month.

Twin benefits*.

2 Sub-urban /Pushpak/Suvarna

Rs.725/- Unlimited travel in all City, Sub-urban and Pushpak / Suvarna services for one calendar month.

Twin benefits

SPECIAL MONTHLY COMMUTER PASSES

1 Suburban -cum-Trumpet

Rs.800/-

Unlimited travel in all City , Sub-urban and Trumpet services operated between Trumpet and Airport Terminal for one calendar month.

Twin benefits

* SPECIAL TWIN BENEFITS:

As an incentive to the Monthly commuter Pass holders Rainbow Benefits Scheme has been introduced

which includes the following benefits to the commuters holding Monthly Pass.

1) 24 hours Insurance Coverage: Every valid monthly commuter pass holder is provided with insurance

cover to the tune of Rs.1.00 Lakh is being increased to Rs.2.00 Lakh if he/she meets with an

accident/incident resulting in loss of life or total incapacitation anytime/anywhere during the validity of

the pass.

2) Medical Reimbursement: Every valid Monthly Commuter pass holder is provided with a Medical

reimbursement facility up to a maximum of Rs. 20,000/- is being increased to Rs.30,000/- towards in -

patient medical expenses in case of injury from vehicular accidents. The payment will be made to the

commuter on production of the necessary bills/vouchers, after due verification .

* * TWIN BENEFITS:

1) Automatic Accident Insurance Coverage to the tune of Rs.10 Lakh in case of death or permanent

incapacitation resulting from any vehicular accident.

2) Medical Reimbursement up to a maximum of Rs.50,000/- in case of Accidental injuries necessitating

inpatient treatment.

345

II. Senior Citizens Concessional Monthly Commuter Passes

BMTC has extended concession upto 25% of ticket value in all type of services including Black Board,

Red Board, Pushpak, Suvarna, BIG-10 and Vajra buses for all the senior citizens who have completed 65

years. This has been given effect from 01.07.2010. As proof of age any one of the following documents

to be produced

Senior citizen ID card issued by Govt. of Karnataka /India or any of its authorized agencies. Voter ID card Driving License PAN card Passport

Sl. No. Category Rate Travel facilities offered

1 City Rs.495/- Unlimited travel in all non -AC services within city limit for one calendar month.

2 Sub-urban /Pushpak/Suvarna

Rs.650/- Unlimited travel in all City , Sub-urban and Pushpak/Suvarna services for one calendar month.

ID card Rs.100/- Valid for 3 years

III. Day pass :

To eliminate un authorized resale of its Day passes and to ensure prompt and proper disbursal of

additional benefits to the Day pass holders, BMTC has made the use of an ID card to mandatory for

availing its Day pass travel facilities at Rs. 40/-

1. Day Pass : Rs.40/- (permitted to travel in BMTC’s city , sub-urban , pushpak/suvarna services for one calendar day ) in possession of ID card.

2. Day Pass : Rs.45/- (permitted to travel in BMTC's city, sub-urban, pushpak/suvarna services for one calendar day ) in non-possession of ID card.

3. Police Duty Pass: Rs.300/- per month (permitted to travel in all ordinary services) . 4. Police Duty Summons pass : Rs.300/- per month (Permitted to travel in all ordinary services ) 5. Fire Force Employees pass : Rs.300/- per month (permitted to travel in all ordinary services ) 6. Blind pass : Free ( BMTC honors the Blind passes issued by KSRTC)

Physically Challenged pass: Rs.550/- per annum (BMTC honors the Physically challenged passes issued

by KSRTC). BMTC issues passes for Physically Challenged from 1.3.2011 both at Kempegowda Bus

Station & Shanthinagar Bus Station. Rs.550/- is charged for both renewal and fresh passes on the basis

of the recommendation letter obtained from women and child welfare department GOK.