annexure - i bidding document no. : bcpl/dib/c&p/ser ... - i reply to pr… · post...

ANNEXURE - I

SEC No. Page No. Clause No. Subject

1 1.4 225 Kick off meeting The kick off meeting shall necessarily be held within 15 days of

issue of Fax of Intent (FOI)/ Letter of Intent (LOI) / Letter of

Acceptance (LOA)

We request BCPL to consider a lead time of 4 weeks

for deployment of team

No change on Kick off meeting date. For other

change in this clause, please refer Amendment

2 1.9 226 Profile of Consulting Resources Functional Consultants We request to consider Graduation as basic

qualification for Functional consultants

Please refer Amendment

3 1.9 226 Profile of Consulting Resources Functional Consultants Pls validate the understandig that profiles submitted

at time of bid submission will be indicative profiles

however at time of implementation profile of similar

credentials will be deployed

Under exceptional circumstance alternate resource

of similar profile can be deployed at the time of

execution subject to fulfilment of tender conditions

4 1.9 227 Profile of Consulting Resources In the capacity of column against the field "Total Experience

Post Qualification" & "Total Experience SAP ERP Implementation

Experience"

Pls explain what is expected in this field Self explanatory

5 1.11 228 Detailing of Scope of Work The scope of Implementation Partner includes, but is not limited

to, the processes / functionalities mentioned in the tender

document

We request removal of clause" but not limited to" No change

6 1.13 231 Training Training the users and the mechanisms to ensure that all the

intended users can use the system effectively.

Pls validate the understanding that Train the trainer

approach is okay for training of end users

Train the trainer approach along with assistance to

the trainer as and when required.

7 1.13.1 235 Data Migration Services Migrating the data from the other systems/manual operations

to the ERP system will include identification of Data Migration

requirements, collection and migration of user data, collection

and migration of master data, closing or migration of open

transactions, collection and migration of documentary

information and migration of data from the legacy

applications/systems.

As industry best practices only Cutover data/ open

trasactions are migrated to new system. Request

BCPL to consider the same

Explained during pre-bid. No change.

8 1.13.1 235 Data Migration Services The data migration services will include development of

templates in consultation with BCPL for data conversion if

required as well as converting the data from physical form to

digital form wherever required.

Request BCPL to elbrate scope for data digitization,

volume of data to be digitized?


9 1.13.1 235 Data Migration Services Implementation Partner shall ensure complete data cleaning

and validation for all data migrated from the legacy systems to

the new application.

As per industry best practices data cleansing & data

validation has to be done by BCPL, Pls validate the

understanding

Primary responsibility of data cleansing and

validation is with BCPL, however IP will assist BCPL

for the same.

10 General Sizing Pls help us with concurrency that need to be

considered while doing sizing.


11 General Sizing Pls validate the understanding that sizing has to be

done for user licenses provided in RFP.


12 The bidder should be an OEM or

authorized representative of OEMs of

offered Servers, Storage, E-mail and

Virtualization Software. Bidder shall

submit authorization letter from OEMs of

all the above items, referring this tender

number.

Network & security OEM authorisation is also to be

considered as BEC , as it’s a significantly high valued

item , and needed to be OEM supported from the

time of MAF. Request to put MAF for all the major

items in the bid.

No Change

Bidding Document No. : BCPL/DIB/C&P/SER/20140122/MKB

Reply to the queries raised by the bidder’s during pre- bid meeting held on 20/08/2014.

Remarks BCPL's ReplyBidder's QuerySr. No. Reference of Bidding document



13 The bidder should have successfully

executed at least one End-to-End SAP

ECC 6.0 implementation involving FICO,

MM, SD, QM, HR and India Payroll in

India in a single or maximum two orders.

The orders as well as completion date

should be within last 7 years from the

due date of submission of bid. Bidder

must submit copies of relevant work

order and its completion certificate

issued by the end user in support of

meeting the above experience. Copy of

completion certificate must indicate

reference no. of work order, work order

date, actual date of completion and

actual executed value of the order.

In case the above order is still under

support but Go-live has happened,

certificate from clients indicating Go-live

date of respective modules to be

furnished in addition to order copy.

BCPL to clarify if Functional upgrade projects can be

submitted.As there are no major difference in New

implementation or functional upgrade projects.Most

of the upcoming projects are Upgrade ones.

No

Only end-to-end SAP ECC 6.0 implementation will

be considered.

14 71 | P a g

e

In case any additional tools/equipment,

software, licenses, services, configuration

are required to achieve the overall

desired functionality, the same has to be

incorporated in the proposed solution by

the bidder without any additional cost to

BCPL.

BCPL to clarify as Microsoft System center is already

part of the bid.

Clarified during pre-bid. No Change

15 74 Bidder shall be responsible for supplying

the total solution to meet BCPL‟s

requirement. In this regard, all the

necessary tools, tackles, cables, H/w &

S/w, accessories etc. (including any item

not specified in BOM etc.) required to

complete the Scope of Work as per

tender document shall be provided by

the bidder at no extra cost of BCPL

BCPL has already mentioned BOM and Qty , Please

clarify .

Clarified during pre-bid. No Change

16 74 All data and power cabling with socket

and termination shall be in the scope of

the bidder.

BCPL has already mentioned BOM and Qty , Please

clarify .

Apart from the data center line items, other data

and power cabling with socket and termination to

achieve the overall requirement of the project shall

be in the scope of the bidder at no extra cost to

BCPL.



17 75 The SUPPLIER shall provide on-site

comprehensive warranty, DLP& support

valid for a period of 3 years from the date

of acceptance of the entire solution or

date of SAP-Go-live whichever is

later.The SUPPLIER shall be responsible

for trouble free operation of the entire

solution including data centre

equipment.

request to change it to Implementation of respective

milestone

No change

18 75 Bidder shall provide support services for

the supplied solution including all

Hardware & Software on 24 Hour basis

and shall deploy manpower for round the

clock monitoring, troubleshooting &

support of the supplied setup.

this is as per the man power requirment asked in the

tender, plz clarify .

Pl. refer Pg. 78 wherein it is indicated that "Bidder

shall provide additional resources, if required to

maintain the desired SLAs".

19 76 The comprehensive warranty shall also

include the battery of the UPS for the

warranty period. If the same needs to be

changed/replaced during the warranty

period, the same needs to be done

without any cost implication.

Request to exclude the battary from warranty No change

20 76 System Support Services To provide

maximum uptime and performance

levels of supplied solution including all

the Hardware & Software items at the

respective sites detailed in the

document, support jobs would include

the following:

this is as per the SLA asked, plz clarify Yes

21 96 Non-Performance Deductions (Service

Delivery) [NPD-1]:

BCPL to relook as these are very stringint , refer GAIL

penaty clause which has been modified recently .

Request to amend the same , refer page 115 for email

upgradation tender , refer page 102 in SAP hardware

upgrade tender released recently.

No Change

22 Non-Performance Deductions (Others)

[NPD-2]:

BCPL to relook as these are very stringint , refer GAIL

penaty clause which has been modified recently .

Request to amend the same , refer page 115 for email

upgradation tender , refer page 102 in SAP hardware

upgrade tender released recently.

No Change

23 III 229 1.12.1 Bidder's Organization (Bullet Point #5); Information regarding

Bidder‘s on-going and ―in pipeline‖ projects in the area of SAP

implementation in India. The Bidder shall mention specifically if

they have entered into any contract with their client(s), which

prohibits them from quoting for ECC 6.0 implementation in BCPL

and/or any other Oil / Gas Company in India. The Bidder shall

also specify if any of their affiliates / subsidiaries / partners / sub-

contractors have entered into such conditional contracts /

agreements as mentioned as above.

please clarify Clarified during pre-bid.

24 77 8 Could you please share location wise user details. Not required at this stage.

25 Please confirm if End user support is in scope / out of

scope


26 66 Mock drill Please confirm if Mock to be carried out for entire site

/ for specific applications?

Mock drill shall be as per the requirement of BCPL

which can be for entire site or for specific

applications.

27 NIT SAP 78 Bidder shall provide additional resources, if required to maintain

the desired SLAs.

Need clarity on down / uptime %. What do you mean

by additional resource.?

Self explanatory



28 79 Virus/Malware/Spyware Control Service Who will provide licenses? Licenses will be

provided by the bidder as per Tender conditions.

29 80 Database Management Service What all applications to be maintained apart from

SAP during 2 years?

Explained during pre-bid.

30 81 Tools Do you require any IT service desk tool? Any additional software/tool required to maintain

SLA will be provided by bidder at no extra cost to

BCPL.

31 82 VM Resource Monitoring and Sharing Service Who is the OEM? Ambiguous Query. No change

32 96 NPD Requesting you to pls make it maximum 10% instead

of 50%. Is the uptime 99.99%?

No change

33 Do you want us to configure any NMS tool for server

and Network equipment monitoring.

Any additional software/tool required to maintain

SLA will be provided by bidder at no extra cost to

BCPL.

34 Do you want us to provide realtime report / manual

report ( for server, network, DB, mail, SAP, security,

non IT devices etc)

Combination of Real-time and Manual Report as

available in respective system.

35 Third party Audit Please confirm if bidder can engauge a certified

auditor from wipro who is no deployed at site

Auditor has to be from third party only.

36 2.0, C 66 Scope of Work Non-SAP Database Please list down the Non-SAP Applications for which

the database need to be configured.

Intranet and other home grown / standard

application as developed / acquired by BCPL in

future

37 2.0, C 66 Scope of Work Non-SAP Database Please mention the specification required for each of

the database, that is no. of Cores for NON-SAP

Applications

Shall be finalized at the time of deployment as per

actual load.

38 2.0, C 66 Scope of Work Non-SAP Database Please mention the featurs & properties configuration

required for each of the non-SAP database.

As per RFP.

39 2.0, C 66 Scope of Work Non-SAP Database Any type of integaration is required between the

databases or application? If yes please share the

details such what fields needs to be integarted within

which of the applications?

Non-SAP database shall have integration with SAP

application to meet the functional requirement.

40 2.0, C 66 Scope of Work Non-SAP Database Any type of data migration is there in scope or not? If

yes please share the details such as size, location &

format of data.

Not required.

41 Virtualized

Environment/Se

rver & Storage

Setup

65 2 /B Bidder shall supply, install, test and commission Microsoft

System Center as per specification given in Annexure – A.

Share more Detail -Disk/Tape Backup/Restore of

Servers/VMs/Exchange etc.

-Disaster Recovery

As per RFP.

42 Active Directory

& E-mail setup

using

DNS/DHCP

services,

Intranet and

non-SAP

database

66 2/C Migration of existing e-mail setup (running on Exchange 2013

hosted on third party premises) is to be migrated to the new

system

Please Provide More Detail., Number of user,

Database Size and Mode of user access

Approximately 500 email users with mailbox quota

of 1 GB per user.

43 Active Directory

& E-mail setup

using

DNS/DHCP

services,

Intranet and

non-SAP

database

66 2/C Migration of existing e-mail setup (running on Exchange 2013

hosted on third party premises) is to be migrated to the new

system

Proposed Per/User MailBox Quota, and Arching

Quota (If any)

Shall be finalized at the time of deployment as per

actual requirement.



44 Active Directory

& E-mail setup

using

DNS/DHCP

services,

Intranet and

non-SAP

database

66 2/C Authentication of Intranet has to be made through AD. Provide more Detail - Is AD will

athenticated/Integrated with Third Part Appliacne?

Integration of AD with other supplied systems

wherever required.

45 Active Directory

& E-mail setup

using

DNS/DHCP

services,

Intranet and

non-SAP

database

66 2/C Is there any exiting Active Directory- Please share

Detail

No.

46 III 76 8.0 GUARANTEES, WARRANTEES & MAINTENANCE Is SAP application functional and

technical(Development) Support for FICO,SD,MM,HR

Modules are included in Scope of system support

services (apart from SAP Basis)?

This support is only up to 'post go-live &

stabilization period' of 6 months.

47 III 75 8.0 GUARANTEES, WARRANTEES & MAINTENANCE Is SAP application functional and

technical(Development) Support for FICO,SD,MM,HR

Modules are included in Scope of system support

services (apart from SAP Basis), please specify the

engagement period. Is it 2.5 years post completion of

Post Go-live and stabilization period?

This support is only up to 'post go-live &

stabilization period' of 6 months.



48 III 76 8.0 GUARANTEES, WARRANTEES & MAINTENANCE If SAP functional and development of scopefor

FICO,SD,MM,HR Modules(Apart from SAP Basis),

please confirm the service window of support.

Whether the support is limited to BCPL working hours

except for Severity-1 issues?

NA


FICO,SD,MM,HR Modules, please confirm the location

from where the support services is rendered.

Whether SAP functional support can be rendered

from offshore or onsite/offshore model? Will BPCL

provide necessary approvals and requirements for

remote access?

NA


FICO,SD,MM,HR Modules, please specify the SLAs.

NA

51 III 101 10.0 Training If SAP functional and development of scopefor

FICO,SD,MM,HR Modules, please specify the training

requirements during support period

NA

52 Annexure-F 232 1.13.1 - III Change control and Estimation If SAP functional and development of scopefor

FICO,SD,MM,HR Modules, please specify the change

control mechanism for new developments /

requirements, changes due to business growth

requirements. Can we propose the same?

NA

53 To be added Deemed Acceptance Any Deliverable(s) / Work Product(s) provided to the

Customer shall be deemed to have been accepted if

the customer puts such Deliverable(s) / Work

Product(s) to use in its business or does not

communicate its disapproval of such Deliverable(s) /

Work Product(s) together with reasons for such

disapproval within 10 days from the date of receipt of

such Deliverable(s) / Work Product(s).

No.

54 92 i SLA Refer RFP The SLA deductions mentioned are too high. Also the

overall penalty payable shall not exceed 5% of the

value of the contract

No change.

55 Annexure - A 125 A.8 Should support at least 50 concurrent users in cluster. We understand the license has to be provided for 50

concurrent users.

As per Tender

Specification says that "Each VPN appliance should

have SSL VPN feature with at least 50 nos. of

concurrent user licenses"

56 10 101 10 TRAINING : Module 5 Please clarify does the travel cost will also be

responsibility of bidder

No.

57 10 101 10 TRAINING : Module 5 Please clarify will training also include certification

and bidder has to quote for one time certification

cost.

No.

58 Annexure - A 115 A.3 (a) IPSec remote-access VPN concentrator services for up to five

hundreds of simultaneous remote software- or hardware-based

VPN clients

Request you to remove this specification as dedicated

hardware for SSL VPN has been asked as part of RFP.


59 Annexure - A 118 A.4 (a) IPSec remote-access VPN concentrator services for up to five

hundreds of simultaneous remote software- or hardware-based

VPN clients




60 Annexure - A 115 A.3 (b) Option to Push VPN policy dynamically to VPN Remote-enabled

solutions upon connection, eliminating the need to manage

each client separately and therefore helping ensure

enforcement of the latest corporate VPN security policies






61 Annexure - A 118 A.4 (b) Option to Push VPN policy dynamically to VPN Remote-enabled

solutions upon connection, eliminating the need to manage

each client separately and therefore helping ensure

enforcement of the latest corporate VPN security policies




62 Annexure - A 115 A.3 External Firewall with IPS There is no refrence of having internal harddrive in

Firewall Appliance, requiret you to please add

following specification;

Appliance should have minimum 200 GB of internal

harddrive for storing appliance logs.

No change

63 Annexure - A 118 A.4 Internal Firewall with IPS There is no refrence of having internal harddrive in

Firewall Appliance, requiret you to please add

following specification;

Appliance should have minimum 200 GB of internal

harddrive for storing appliance logs.

No change

64 8 83 Third Party Audits Bidder has to carry-out third-party audit at least once in a year

during the Warranty period for various equipment such as

servers, storage, backup solution, network and security

equipment for Primary and DR site and carry out the compliance

of the audit recommendations. During the audit, penetration

testing from within BCPL network and outside BCPL network has

also to be carried out.

Does the audt scope include only security

requirements?

If so against which standard? ISO 27001?

As per RFP.

65 8 83 The bidder has to comply with the requirements of ISO

9001:2008 or ISO 27001 or other IT standards in BCPL Data

Center (primary and DR) as and when such standards are

adopted by BCPL.

Does the present scope include design/development

of process documentation wrt ISO 9001/ISO 27001?

What other standards are in scope?ISO 22301?ISO

20000?

Is separate proposal to be made for process design as

and when BCPL decides to adopt such standards?

As per RFP.

66 8 84 Third Party Audits Bidder has to carry out third-party power and environment audit

from authorized/expert agency at least once in every year

during the contract period for all Primary and DR locations. The

bidder shall comply with all the recommendations related to

audit reports like: Sulphur content, carbon content etc.

To which standard power and environment audit

should be done?

As per RFP.

67 8 84 Third Party Audits To be able to provide quality services for the Data Center jobs, it

is mandatory that the bidder must follow well-defined set of

processes and procedures.

Problem Management

Incident Management

Change Management

Availability Management

Performance Management

Capacity Management

Service Level Management

Configuration & Certification Management

Release Management

Security Management

Detection & Eradication Management

Inventory Management

Vendor Management

Software License Management

Process/procedure definition is prerequisite for

operational compliance.

Are there any other processes in scope for process

definition?

Are these processes/procedures need to be in

compliance with ISO 20000/ITIL?

As per RFP.

68 274 2.2 UPS NA Please clarify as per UPS specification it is calls for

conventional(Non Moduler) type UPS but as per BOQ it

calls for Moduler UPS. Kindly Confirm, bidder need to

quote as per BOQ or as per specification.

Please refer amendment

69 UPS MAKE Not Mentioned Request BCPL to include these makes:- Emerson, ABB,

Schneider, Eaton, Socomec

Request for addition Please refer amendment

70 PAC Make Not Mentioned Request BCPL to include these makes:-Emerson, Blue

box, Schneider, GEA, Stulz

Request for addition Please refer amendment



71 B.1

Virtualization

Servers

121 1 The server should have minimum two numbers of latest

generation multi-core 64-bit x86 processors. The processor

should be fully binary compatible to 32-bit applications. The

server should have minimum SPECInt2006_Rate Base

performance of 1200 or higher. (Bidder shall submit relevant

documentary proof i.e. SPECint2006_Rate Base results

published on www.spec.org)

It is recommended that latest generation E7 X-86

CPUs , should be asked for this kind of requirement

Intel E7 CPUs are the

latest and current

generation

processors . They are

best suitable for high

performance

workload and

virtualization. These

processors has better

scalability from CPU,

Memory and I/O

Bandwidth

standpoint.

No change

72 B.1

Virtualization

Servers








We would request you to reduce the SPECint200-Base

Rate Performance to 900 from currently asked 1200.

This will allow for most of reputed Server vendors to

quote for equivalent products

No change

73 B.1

Virtualization

Servers








Kindly Clarify on whether Dual Socket or Quad Socket

Servers need to be offered and accordingly, how

many CPU Slots need to be populated from dayone ?

Clarified during pre-bid. No change.

74 B.1

Virtualization

Servers

123 1 Internal DVD Drive Please allow for external DVD drive also to be offered

as an option. This will allow reputed Vendors like

Cisco to offer their Rack Servers

Query is not inline with RFP.

75 B.1

Virtualization

Servers

122 1 Integrated Hardware RAID Controller with Min. 64 MB cache

(capable of implementing RAID 0, 1).

Its is highly recommended to increase the Cache size

to minimum 1 GB for the RAID Controller

1 GB Cache is

recommended for

high perfromance

enterprise workloads

and would also

increase the

perfromance of

virtualized

environment

No change

76 B.2 Standalone

Servers

123 1 The server should have latest generation multi-core 64-bit x86

processors. The processor should be fully binary compatible to

32-bit applications. The server should have minimum

SPECInt2006_Rate Base performance of 200 or higher. (Bidder

shall submit relevant documentary proof i.e. SPECint2006_Rate

Base results published on www.spec.org)

Kindly Clarify on whether Dual Socket Servers need to

be offered with both CPU Slots populated from

dayone ?


77 B.2 Standalone

Servers

125 1 Internal DVD Drive Please allow for external DVD drive also to be offered

as an option. This will allow reputed Vendors like

Cisco to offer their Rack Servers


78 B.2 Standalone

Servers

124 1 Integrated Hardware RAID Controller with Min. 64 MB cache

(capable of implementing RAID 0, 1).

Its is highly recommended to increase the Cache size

to minimum 1 GB for the RAID Controller

1 GB Cache is

recommended for

high perfromance

enterprise workloads

and would also

increase the

perfromance of

virtualized

environment

No change



79 B.4 SAN Switch 128 1 24 x 8 Gbps FC Ports Active Per Switch It is highly recommended that SAN Switch should be

able to support 16 Gbps FC Ports in future by just

upgrading the existing SAN Switch Hardware and not

by replacing it.

This would provide

Total Investement

Protection to BCPL

and help in create an

infrastructure that

can support any

future enhancement

in the technologies

without incurring

much cost

No change

80 B.4 SAN Switch 128 2 All Ports Should be auto-sensing 2, 4, 8 Gbit/sec Fibre Channel It ishighly recommened that SAN Switch should

support 10 Gbps FCOE Ports from day one so that in

future if required FCOE ports can be added on to the

same SAN Switch Hardware to make it part of FCOE

based Datacenter Architecture

FCOE is Fiber Channel

over Ethernet , which

is current Industry

Standard for

Converged

Architecture to run

LAN & SAN traffic on

Same cable, Port or

Card . FOCE based

deployment would

make overall

management simpler,

and help in reducing

cost by reducing

redundant devices

footprint in the

datacenter

No change

81 A 58 The External and Internal firewall has to be from two different

make.

Query is not clear.

82 VPN Appliance 119 Dual redundant power supply For smaller VPN gateway requriements dual power

supply shouldn’t be mandatory. (As you are already

looking for VPN cluster and reduduancy)


83 Email Gateway 133 & 134 At Primary site, SMTP Gateway appliances shall be configured in

Active-Active mode for load balancing. Any H/w or S/w (if

needed) to achieve this shall be provided by the bidder.

Provided SMTP-Gateway solution shall have redundant

components to ensure no single point of failure.

Using the MX record we can achieve Active/Active or

AS Failover. Why we need the same on Hardware

level ?

No change.

H/w or S/w for achieving Active-Active load

balancing of SMTP Gateway is not mandatory. It is

to be supplied if needed. If bidder choose to use

MX record for the same, they can do so.

84 Email Gateway 134 TEC / IPv6 Ready logo certified / EAL3 / NDPP1.1 certified Please consider FIPS and EAL 2 also in this List.

Furthermore "if applied for" should also be taken in

consideration as new appliances needs to get

recertified.


85

Anti-Spam

Features

134 5 The solution should support desktop plug-ins for popular email

clients and thus empower end users to take control of their

inboxes by specifying approved languages, personal lists of

allowed and blocked senders, and other settings.

Every OEM does this differnetly therefore desktop

plugin as OEM specific parameter should be removed.


86 Management 138 The Solution should support Incident & Event Management. Which type of Incidents and Event are we lloking at

here ?

It is security incident and event.

87 Capacity 141 At Primary site, Web Gateway appliances shall be configured in



Provided Web-Gateway solution shall have redundant

components to ensure no single point of failure

AS/AA Failover can happen based on PAC file or

WCCP depedning on the way of deployment. Still do

we need to give extra loadbalancer to achieve the

same ?

No change.


balancing of Web Gateway is not mandatory. It is


any other method for the same, they can do so.



88 Capacity 141 TEC / IPv6 Ready logo certified / EAL3 / NDPP1.1 certified Please consider FIPS and EAL 2 also in this List.

Furthermore "if applied for" should also be taken in

consideration as new appliances needs to get

recertified.


89 Proxy Features 142 5 Proxy shall have protection from Denial- of-Service Attacks. DOS attack prevention is part of Firewall or IPS and

Web Secuity appliance wont be able to prevent the

same. Therefore this point should be ommitted.


90 Proxy Features 142 12 The solution should be capable of blocking access to malicious

websites based on comprehensive reputation scoring with no

database updates required

Without the database updates it will not block the

latest malware website based on reputation

therefore this cluase should be removed.


91 Proxy Features 143 25 Spyware cleanup by redirecting to spyware cleanup server This is a prorietary feature as Web Security appliance

can only block the spyware therefore this should be

ommitted.


92 Database

Granularity

144 4 The solution proposed should have specific categories for

bandwidth choking sites and malicious web sites.

Every OEM does that differently therefore it should

be site/Application.


93 Management

and

Administration

144 2 2. The solution proposed should support system alerts for

Notification regarding subscription status, Database activity, or

administrator lockouts, etc by Email, Popup Screen etc.

Popup Screen should be omitted as every OEM does

that using Email.


94 URL Filtering

Features

145 5 The solution should support Time based Quota policies for URL

categories, users, IP, networks, user groups etc.

It should be Time based Polcies /Time based quota as

most OEM's don’t support the same.


95 Protocol

Filtering

Features

146 1 The solution should have atleast 80+ protocols with atleast

protocol categories like Email, File Transfer, Bots, Instant

Messaging, Web 2.0, P2P, Proxy Avoidance, Multi Media

Streaming Protocols and remote access etc.

Every OEM calls protocols as Applications therefore it

should be protocols/Application.


96 Protocol

Filtering

Features

146 5 The remote filtering solution should be managed by the same

console for URL filtering solution

We don’t support remote filtering using the same GUI

interface therfore it should be omitted.


97 Logging 146 3 The solution proposed should support databases like MSDE,

SQL, Oracle, MySQL etc.

We don’t support multiple databases therefore this

clause should be ommitted.


98 A.1 103 Port Requirements Min 4 x Autosensing 10/100/1000 Gigabit Ethernet routed ports kindly specify the 4 GE ports (10/100/1000 Mbps),

should support WAN LINKS.

No change.

Already mentioned as routed ports and this should

support WAN link.



99 TEC / IPv6 Ready logo certified / EAL3 / NDPP1.1 certified should we read "/" that all should be available and

it’s not "or"


100 Power supply there is no mention of power supply. Kindly specify

redundant internal power supply ( as these are sap

datacenter router)

No Change

101 Should support IPSec VPN, SSH, OSPF, BGP, MPLS, routing

protocols and Licenses for these routing protocols for IPV4 &

IPV6 should be provided and protocols for IPV4 & IPV6 should be

available for use from day one.

please include open standard protocol EIGRP. No Change

102 A.5 115 L3 Switch IPv6 Ready logo certified kindly specify switch to be IPv6 ready logo to have

end to end ipv6 compliance.


103 uplinks are not mentioned suggets to have 2 *10 Gig uplinks or 4 * 1 gig uplinks. No Change

104 power supply please specify to have internal redundant power

supply.

No change

105 Min. 24,000 MAC Addresses Support kindly change to 16000 mac address. Query is not inline with RFP.

106 Routing RIP,BGP,Ospf, Igmp please include open standard protocol EIGRP. No change

107 please specify memory RAM AND FLASH both should be 64 Mb No change

108 A.6 l2 switch IPv6 Ready logo certified kindly specify switch to be IPv6 ready logo to have

end to end ipv6 compliance.


109 please specify memory RAM AND FLASH both should be 64 Mb No Change

Link Aggregators / Load-Balancers

110 A.2 108 1 Make/Model – F5 Networks / Citrix Systems / Radware /

Riverbed

Third party analysis agencies like Gartner ensures that

the proposed product is tested & recognized

worldwide in the respective domain area.

Hence we would request you to kindly consider the

GARTNER LEADER QUADRANT ADC OEM's only for

this critical component.

Suggested CLAUSE:

Make/Model – F5 Networks / Citrix Systems /

Radware


111 A.2 108 1 Min. 6 No.s of 10/100/1000 Ethernet Ports Min. 8 No.s of 10/100/1000 Ethernet Ports No change

112 A.2 109 1 Min. 1 Gbps wire speed throughput Min. 1 Gbps wire speed throughput and scalable upto

4 Gbps

No change

113 A.2 108 1 New Clause request We recommended that Load Balancer vendor has TAC

suport center based out of INDIA only. This would

ensure that BCPL would be getting best of the class

support directly from the OEM's/ vendors locally also.

SUPPORT: The OEM should have DIRECT OEM TAC

Support in INDIA & should have Indian presense for

more than a Decade.

No change



Reverse Proxy

114 A.7 122 1 Make/Model - Cisco / Blue coat Sytems / McAfee / Websense /

Zscaler / Symantec / Barracuda Networks / F5 Networks / Citrix

Systems / Radware/Riverbed/ A10 Networks

Third party analysis agencies like Gartner ensures that

the proposed product is tested & recognized

worldwide in the respective domain area.

We would request you to kindly consider the

GARTNER LEADER QUADRANT ADC OEM's only for

this critical component.

Suggested CLAUSE:

Make/Model - Cisco / Blue coat Sytems / McAfee /

Websense / Zscaler / Symantec / Barracuda

Networks / F5 Networks / Citrix Systems / Radware


115 A.7 122 1 Should have minimum 6 x Copper Gigabit Ethernet Ports Should have minimum 8 x Copper Gigabit Ethernet

Ports

No change

116 A.7 122 1 Should provide minimum 1 Gbps throughput Should provide minimum 1 Gbps throughput and

scalable upto 5 Gbps

No change

117 A.7 122 1 New Clause request We recommended that Load Balancer vendor has TAC

suport center based out of INDIA only. This would

ensure that BCPL would be getting best of the class

support directly from the OEM's/ vendors locally also.

SUPPORT: The OEM should have DIRECT OEM TAC

Support in INDIA & should have Indian presense for

more than a Decade.

No change

Annexure F 214 1.3 Implementation Project Location Project team will function in combination of off-shore

and on-site model.

No change.

Annexure F 214 1.4 Completion Period Kick-off meeting will be held within 15days of signing

of Contract.

No change on Kick off meeting date. For other

change in this clause, please refer Amendment

NIT_SAP_20140

122

225 1.4 1.4 Completion Period Go-Live stabilization support period of 26 weeks from

the date of Go-live- whether it is part of System

Support Services & Facility Management.

No, 'Post Go-Live & stablization support' is not the

part of Facility Management Support. 'Post Go-Live

& stabilization support period' of 26 weeks shall

comence from the date of Go-live. 'Facility

Management Support period' of 3 years shall also

comence from the date of Go-live.

The implementation period is 52 weeks from the date of kick off

meeting and Post Go-Live stabilization support period of 26

weeks from the date of Go-live. The kick off meeting shall

necessarily be held within 15 days of issue of Fax of Intent (FOI)/

Letter of Intent (LOI) / Letter of Acceptance (LOA). The Key

deliverables mentioned under Annexure-01 shall also be

considered for project completion and application of PRS.

NIT_SAP_20140

122

99 9.0 PAYMENT TERMS For (Sub Total A + Sub Total B + Sub Total C + Sub Total D) of SOR

[ SP01 ]

Request to release :

HW • 70% payment will be made after delivery of all the items at

respective site(s)

• 100% payment will be made after delivery of all the

items at respective site(s)

• 20% payment will be made after successful Installation and

Commissioning of all hardware and software at primary and DR

site (other than SAP Implementation) & acceptance at site(s) by

BCPL.

• 10% payment will be made after adjustment of applicable LD,

if any, on successful operation of complete setup including SAP

production application for three months and completion of

documentation & training.

NIT_SAP_20140

122

99 9.0 PAYMENT TERMS For (Sub Total E) of SOR [ SP02 ] Can we propose to release the payment in three

equal instamment, during the Build - Acceptance

stage.

118

119 No change

120 No change



[ SP02 ] TOTAL FOR DATA CENTER: TOTAL

I + TOTAL II + TOTAL III + TOTAL IV +

TOTAL V + TOTAL VI + TOTAL VII + TOTAL

VIII

• 90% payment will be made after successful completion of data

centre construction, testing, commissioning & acceptance by

BCPL


if any, on successful operation for three months and completion

of documentation & training.

NIT_SAP_20140

122

99 9.0 PAYMENT TERMS For (Sub Total F) of SOR * PART –F of SP03+ Request to :

Implementation of SAP • 7% payment will be made after completion of ―Project

Preparation‖ Mile-Stone certified by BCPL

• 10% payment will be made after completion of

―Project Preparation‖ Mile-Stone certified by BCPL


―Business Blueprint‖ Mile-Stone certified by BCPL

• 18% payment will be made after completion of ―Business

Blueprint‖ Mile-Stone certified by BCPL


―Realization‖ Mile-Stone certified by BCPL

• 33% payment will be made after completion of ―Realization‖

Mile-Stone certified by BCPL


―Final Preparation and Go-live‖ Mile-Stone certified

by BCPL

• 16% payment will be made after completion of ―Final

Preparation and Go-live‖ Mile-Stone certified by BCPL


―Post Go-live Stabilization support‖ Mile-Stone

certified by BCPL

• 16% payment will be made after completion of ―Post Go-live

Stabilization support‖ Mile-Stone certified by BCPL


if any, on final sign-off and completion of documentation &

training.

NIT_SAP_20140

122

99 9.0 PAYMENT TERMS For (Sub Total G) of SOR *PART –G of SP03+ Can we propose to release the payment in Four equal

instamments, during the Instalation and

Commissioning stage - Acceptance stage.

Installation and Commissioning of HW • 90% payment will be made after successful Installation and

Commissioning of all hardware and software at primary and DR

site (other than SAP Implementation) & acceptance at site(s) by

BCPL


if any, on successful operation of complete setup including SAP

production application for three months and completion of

documentation & training.

NIT_SAP_20140

122

99 9.0 PAYMENT TERMS For (Sub Total H) of SOR [SP04] OEM AMC will be Yearly in Advance

System Support Services & Facility

Management

• Payment will be made on quarterly basis after completion of

each quarter and submission of invoice(s) in triplicate to BCPL‘s

Engineer-in-Charge after successful completion of services as

per scope of work considering various SLAs and terms and

conditions of the tender document and certification by BCPL

Engineer-in-Charge.

Facility Management Monthly in Arrears

• The detail of deductions towards non-compliance of the SLAs,

if any, shall be submitted accordingly by the party along with

quarterly invoice.

No change

123 No change

124 No change

122

125 No change

126 No change

127

121 No change



128 NIT_SAP_20140

122

92 l) SERVICE LEVEL AGREEMENT (SLAs) We submit that Penalty for SLA defaults; Aggregate of

all quarterly penalties will not exceed 5% of quarterly

managed services fees (excluding AMC charges).

No change

129 Non-SAP

Database

General

Query

Non-SAP database Please explain the role of non-SAP databases in the proposed

technology. What the applications, the non-SAP databases are

going to support? Are mission critical surround applications like

Manufacturing Execution System etc. would be supported by

the non-SAP database, like any other manufacturing

applications?

Provide detailed breakup Database shall be for Intranet and other home

grown / standard application as developed /

acquired by BCPL in future.

130 The RFP talks

about 2

database

systems, one

which underlies

the central ERP -

SAP, and the

other for the

surround

applications.

Although the

details of the

surround

applications are

not mentioned

in this ERP, from

our experience

as the prime

database

provider, for

both ERP and

non-ERP

applications in

manufacturing

sector, we have

observed that

there is a strong

requirement of

General

Query

No integration requirement between the

SAP and non-SAP databases mentioned

in the RFP

Since, from a practical viewpoint there would always be

integration between the non-ERP and ERP databases, would

BCPL provide some guidelines on this data integration, so that

the bidder r takes them in due consideration in formulating their

solution architecture and choosing the appropriate tools and

technologies

Minimal guideline on data integration between ERP

and non-ERP databases

There will be no direct database level integration

between SAP Database and Non-SAP Database.

131 Technology

Deployment

General Query6 standalone servers in DC and 6

standalone servers in DR

What is the role of 6 numbers of standalone servers proposed to

be procured both for DC and DR? What are the software

packages that BCPL intends to install in these standalone

servers. Please provide detailed breakup

Provide detailed breakup Shall be used for hosting applications in MZ and

DMZ which shall not run on virtualized

environment.

132 DR for Proposed

Setup

65 a. DR of SAP and non-SAP database has

to be configured using the native

application aware replication

methodology of the respective

applications.

b. The replication of all the Virtual

Machines are to be configured using

storage based replication. Any

software/utilities/ licenses required to

achieve the same, shall be provided by

the bidder.

The points a. and b. mentioned in the section seem to be self

contradictory. While in the point a., it is mentioned that

database need to use their native capabilities for replication

with the DR site, point b. at the same time that replication

needs to be a storage replication, which obviously cannot be

native to a database, neither can it be database aware.

Does BCPL here mean that,"the databases for SAP and non-SAP

has to be configured using the native application aware

replication methodology of the respective applications and the

non-database artifacts lying within the virtual machines are to

be replicated using storage base replication"?

Modify points a. and b. as "the databases for SAP and

non-SAP has to be configured using the native

application aware replication methodology of the

respective applications and the non-database

artifacts lying within the virtual machines are to be

replicated using storage base replication"

Both sort of replications are required as per RFP.

133 C.5 Database

for non-SAP

applications

140 Offered database is to be configured in a

virtual server having 6 cores which shall

be used as production server.

Please remove the figure "1", from the Qty column and modify it

to "in accordance with to the number of cores"

As mentioned in the left column Unit of measurement is Lumpsum (LS). Hence,

quantity is kept as 1.



134 Database for

non-SAP

applications

140 The offered database license shall be

server / processor / core based for

unlimited number of internal / external

named / concurrent users and for

unlimited data volume

What is expected to be the total number of application users

accessing the non-SAP database(s), in the next 3 years? From

the RFP's it seems that it would be accessed by a set of internal

users. In such limited user scenarios, it is beneficial for the

customers to go for user based licensing metric rather than

unlimited user, because it is cost effective without disturbing

the compliance

Request BCPL to evaluate, and if found suitable,

please change this clause to "The offered database

license shall be server / processor / core based or

user based ensuring that the license compliance is

maintained"

No change.

135 Virtualization

methodology

and tools

General Query Would BCPL accept any other virtualization technology except

VMWare/Hyper - V ?

Please provide clarification No.

136 Virtualization

methodology

and tools

General Query As explained in the email sent from Oracle(from

[email protected]) 13th July 2014. That email is attached

for your reference

Please allow OVM to quote also Already clarified during pre-tender meeting.

137 Section-III,

Annexure-A

108 A.2 Link Aggregators / Load-Balancers Make/model Request to include OEM “Array Networks” who is

consistently holding position among top 3 in IDC.

No change.

Section-III,

Annexure-A

109 A.2 Link Aggregators / Load-Balancers Min. 1 Gbps throughput 1) Load balancer throughput (1Gbps) is not in line

with firewall throughput (4 Gbps) and same will

impact application performance.

No change.

2) As per RFP, IPV6 is required from day one. With

reference to DOIT guidelines enabling IPv4 and IPV6

dual stack impacts device performance.

so we highly recommend minimum 4 gbps

throughput for best application performance.

139 Section-III,

Annexure-A

109 A.2 Link Aggregators / Load-Balancers IPv6 Ready logo certified by TEC (India) - Documentary proof to

be submitted.

IPv6 ready logo is certified by eight approved labs by

the forum and TEC is one of them. So we request to

read it as “IPv6 Ready logo certified by approved labs

- Documentary proof to be submitted”

Certification can be from any of the approved labs

subject to compliance of TEC Guideline.

Section-III,

Annexure-A

110 A.2 Link Aggregators / Load-Balancers DNS Support As per RFP page no 60, there is already external DNS

server in the scope. Adding DNS functionalities to

load balancer would add unnecessary cost to the

project. We request to delete the lines.

System should support operating as an authorative DNS server

in standalone as well as cluster/HA configuration.

System should support resolving External host names to internal

IP addresses, External (NAT) IP addresses.

System should support responding various DNS query types like

Host Record, A Record, MX record etc.

Should support Name to IP resolution based on load balancing

decisions (router health, load, traffic type, etc).

141 Section-III,

Annexure-A

122 A.7 Reverse Proxy Make/Model Request to include OEM “Array Networks” who is

consistently holding position among top 3 in IDC.

No change.

Section-III,

Annexure-A

122 A.7 Reverse Proxy As mentioned in RFP page no 66, Outlook Web Access

will be served using Reverse Proxy in DMZ. So only

one port is sufficient to connect Reverse proxy device

to DMZ zone. We suggest “minimum 2 Copper Gigabit

Ethernet Ports”

Should have minimum 6 x Copper Gigabit Ethernet Ports

Section-III,

Annexure-A

122 A.7 Reverse Proxy 1) Reverse Proxy throughput (1Gbps) is not in line

with firewall throughput (4 Gbps) and same will

impact application performance (OWA).

No change.

142

No change.

No change.

140

143

138



Should provide minimum 1 Gbps throughput 2) As per RFP, IPV6 is required from day one. With

reference to DOIT guidelines enabling IPv4 and IPV6

dual stack impacts device performance.

No change.

so we highly recommend minimum 4 Gbps

throughput for best application performance

No change.

Section-III,

Annexure-A

123 A.7 Reverse Proxy IPv6 ready logo is certified by eight approved labs by

the forum and TEC is one of them. So we request to

read it as “IPv6 Ready logo certified by approved labs

- Documentary proof to be submitted”

IPv6 Ready logo certified by TEC (India) - Documentary proof to

be submitted

145 Annexure - A 136 B5 Tape Library As per the requirement there is no redundancy

required at any level. Since it is a SAP environment

there should be redundancy at each level e.g.

Redundant power supply, Dual FC port LTO Drive &

Dual Robotics. Kindly confirm if any redundancy

required in Tape Library.

Please refer amendment.

146 Annexure - A 136 B5 Tape Library -

Offered Tape Library should provide at least 2 no. of 8 Gbps

native FC Connectivity to SAN Switches for SAN based backup.

As per the Tech specs, no. of port requirement is half

of the No. of LTO drive, which will reduce the

throughput/ Performance. It should be at least equal

to the no. of LTO drives or double the LTO drive (to

maintain the redundancy). Each LTO drive comes with

min. 1 FC ports and max. 2 FC ports for redundancy.

Kindly confirm on the no. of FC ports.


147 Annexure-A 127 B1 Virtualization Servers The server should have minimum two numbers of latest







We would request you to reduce the SPECint200-Base

Rate Performance to 900 from currently asked 1200.

This will allow quoting servers from all OEMs listed in

the tender page#106.

No change.

148 Annexure-A 127 B1 Virtualization Servers The processor should be fully binary compatible to 32-bit

applications. The server should have minimum

SPECInt2006_Rate Base performance of 1200 or higher. (Bidder

shall submit relevant documentary proof i.e. SPECint2006_Rate

Base results published on www.spec.org)

The server should have minimum two numbers of latest

generation multi-core 64-bit x86 processors.

Kindly Clarify on whether Dual Socket or Quad Socket

Servers need to be offered and accordingly, how

many CPU Slots need to be populated from day one?


149 Annexure-A 128 B1 Virtualization Servers Internal DVD Drive Please allow for external DVD drive also to be offered

as an option. This will allow quoting servers from all

OEMs listed in the tender page#106.


150 Annexure-A A.8 VPN Appliance Dual redundant power supply As tender is asking for VPN appliance in cluster, Dual

power supply is additional redundancy and will add to

the cost. Please remove.


151 Annexure-A 59,

114,117

A.3 & A.4 Internal and External Firewall The External and Internal firewall has to be from two different

make.

Request you to add more OEMs so that SI has more

choices. OEMs prohibit quoting competition’s product

and will charge very high rate.

No change.

152 Annexure-A 140 D1. Email Gateway At Primary site, SMTP Gateway appliances shall be configured in



Provided SMTP-Gateway solution shall have redundant

components to ensure no single point of failure.

Using the MX record we can achieve Active/Active or

AS Failover. Why we need the same on Hardware

level?

No change.


balancing of SMTP Gateway is not mandatory. It is


MX record for the same, they can do so.

No Change.

Requirement is as per DOIT.

143

144



153 Annexure-A 146 D1. Email Gateway Management: The Solution should support Incident & Event

Management.

Which type of Incidents and Event are required here? It is security incident and event.

154 Annexure-A 148 D2. Web Gateway with Content-filtering At Primary site, Web Gateway appliances shall be configured in



Provided Web-Gateway solution shall have redundant

components to ensure no single point of failure

AS/AA Failover can happen based on PAC file or

WCCP depending on the way of deployment. Still do

we need to give extra load balancer to achieve the

same?

No change.


balancing of Web Gateway is not mandatory. It is


any other method for the same, they can do so.

155 Annexure-A 153 D2. Web Gateway with Content-filtering URL Filtering Features: (5) The solution should support Time

based Quota

policies for URL categories, users, IP, networks, user groups etc.

It should be Time based Policies /Time based quota as

most OEM's don’t support the same.


156 Scope of Work 70 E. Construction of Data Centre Any additional equipment or higher configuration equipment

required to be installed for achieving desired performance shall

be in the scope of the bidder without any additional implication

to BCPL.

As construction of Data Centre is of Works type (civil,

electrical works, cabling, etc.), bidder should be

allowed to invoice on the basis of actual quantity of

works executed. It is not feasible to measure the

works quantity through few site visits.

No Change.

157 Scope of Work 70 E. Construction of Data Centre BCPL is requested to provide water supply and power

supply required to perform the task of constructing

Data Centre without any cost to the bidder.

Yes

158 Annexure-E 222 Data Centre Bill of Material Please provide preferred OEMs for each item. It is

required to benchmark quotes from bidders as

bidders can supply products from varied OEMs

(local/reputed).

PAC : Emerson / Uniflair / Stulz / blue star / Schneider

CAC : Blue Star / Carrier / Voltas / Godrej / LG

UPS : Emerson / Numeric / Eaton / Tritronics / Uniline

/ Microtec / Schneider

Battery : Amaraja / Exide / Rocket / Suntrac / Amco

BMS : Honeywell / Schneider / Siemens / Azbil /

Edwards / Maser / Jayfire / Sontay / Johnsons


159 Annexure-B 162 Location-wise Bill of Material Pl confirm that DR Centre (GAIL) has the free capacity

in the following infrastructure to host the Bill of

Material identified for DR:

- Racks

- UPS & batteries

- Power Back-up

- HVAC

- Internal LAN

- Building Management

- Workspace for support resources during DR

drill/Disaster situations.

Please confirm that bidder is not required to quote for

the above.

Data cabling has to be done by bidder at DR as per

actual site requirement.

160 Annexure-B 162 Location-wise Bill of Material Please confirm the availability of Power back-up from

DG at DC facility and isolation transformer at

incoming power line.

Not required.

161 Annexure-F 238 1.13.1 (XIII.) Support and Maintenance BCPL is requested to allow bidder to set up VPN

connectivity between DC/ DR to its premises to

provide remote and L2/L3 support.

Yes



162 SPO2 309 Internal Electrical Works Please share a copy of SLD mentioned. SLD to be designed by bidder and vetted by BCPL at

the time execution.

163 1.13.1 224 IX Data Migration Services Please provide the volume of Data to be migrated.

Request also indicate % of Data available in Systems

and Manual

Clarified during pre-bid.

164 1.1 214 1.3 Implementation Project Location Please confirm if the Implementation can be done in

an Onsite / offsite model

No change.

165 Ann. 04 243 Table Roles & Responsibilities Please indicate the number of End users (for Train the

Trainer) to be trained

Shall be decided at the time of execution.

166 Section-III,

Annexure-A

109 A.2 Link Aggregators / Load-Balancers Min. 1 Gbps throughput 1) Load balancer throughput (1Gbps) is not inline with

firewall throughput (4 Gbps) and same will impact

application performance.

No change.

167 176 4.2- E Redundant Operation of UPS: The units shall operate in load

sharing mode. The UPS systems will be synchronized for voltage

and frequency. Power from UPS should be fed to the racks. The

UPS systems will be on N+1 redundant mode. In case of failure

of one UPS the load will be transferred to the other one without

affecting or creating any disturbance to the load

2x60kva UPS required in N+1 redundancy i.e. TWO

UPS shall be in Parallel Load sharing mode with 50-

50% load sharing and in the event of failure of one

UPS other has to take 100% load and on rectification

of fault UPS then again both has to work in 50-50%

load sharing-

We are requesting

you Please consider

and clarify

accordingly

Both the UPS has to be configured in-parallel for

voltage and frequency synchronization, however

the outputs will be separately distributed to each

load as per electrical diagram to achieve load

sharing and no single point of failure. In case of

equipments having odd number of power supplies,

bidder has to provide rack mountable static

transfer switch for providing uninterrupted power

supply to such equipments with UPS level

redundancy. Please refer amendment.

168 174 4 Electrical: As schemetic drawing PDU-1 & PDU-2 Whether in PDU there are Isolation Transformers are

there or not. If yes what is the capacity of the

Transformer

Looking for

clarification

We have not asked for separate Isolation

Transformers.

169 174 1 & 4.1 4. Electrical: As schemetic drawing PDU-1 & PDU-2 # The UPS

system shall be in double-conversion mode ONLINE scalable UPS

configured in parallel. Each UPS unit shall have a unit rating of

(60 KVA)/ 60 KW and 6kva UPS for NON critical load

(Transformer-less non modular UPS)

If PDU do not have Isolation transformer then it is

must require to have ISOLATION TRANSFORMER at

OUT PUT of each UPS SYSTEM to protect the Neutral

Noise not to enter to the load. If Neutral noise enters

to Load then there will be trouble in proper operation

Load. Hence to Protect Neutral Noise UPS O/P should

have built-in ISOLATION TRANSFORMER.

We are requesting

you Please consider

and clarify

accordingly


170 174 4.1 Input Frequency tolerance 35 – 70 Hz Input frequency window stated as 35HZ. to 70Hz. is

too high and never get elsewhere in Indian Electrical

Standard. So it may be a typographical error, hence

need to clarify. This may be 45Hz to 55Hz need

clarification

We are requesting

you Please consider

and clarify

accordingly


171 Section-III,

Annexure-A

136 B.5 Tape Library Offered Tape Library should provide at least 2 no. of 8 Gbps

native FC Connectivity to SAN Switches for SAN based backup.

Do you meant to say that , out of the 4 drives in the

Tape Library , min 2 Drives should be allocated to the

SAN


FOR Queries SL. NO. 172 - 185 REFER LAST TWO PAGES OF THE DOCUMENT



186 F8 35 PRESENT COMMITMENTS OF THE BIDDER PRESENT COMMITMENTS OF THE BIDDER Request BCPL to put a limit over here, like details of 5

on going projects

As per Tender Form F8

187 31.23 52 Suitable site office space may be

provided by BCPL if required and

available.

Suitable site office space may be provided by BCPL if required

and available.

Pls validate the understanding that suitable office

space & all required setup to execute the project will

be provided by BCPL

As per Tender clause 31.23 & 40 of SCC Part A.

188 Similarly, in case of Works Contract

(involving both supply of material and

services) Tax will be deducted at source

by BCPL towards W. C. Tax at the rate

applicable from time to time (presently

5%) and issue necessary certificate to this

effect.

As there is supply of product also involved, why WCT

is applicable ? Please calrify .

As per Tender

189 Taxes any change in any kind of tax to be borne by BCPL , as

it’s a long duration contract BCPL to consider the

request.

As per Tender. GCC clause no. 100

190 Entire responsibility along with custody

of the material at Primary site viz.

Lepetkata and at DR Site viz. Noida, UP

lies with the contractor.i.e. Storage,

transit insurance and safe custody of

material covered under SP01 and SP02

lies with contractor till complete handing

over of the same.

Request BCPL to take custody of material , Insurance

can be part of SI.

For SP01, The Material handed over to BCPL shall

be under custody of BCPL for Insurance purpose.

191 III 54 38.1 SUB LETTING OF WORK: No contractor shall sublet or assign any

work in part or whole to any firm, individual, partnership firm,

Pvt. Ltd., Company, Proprietorship firm etc without the prior

written permission of BCPL. In case the contractor sublets or

assigns the contract in part or whole without the prior written

permission of BCPL and any claim referred by any firm /

individual to BCPL stating that the main contractor has not paid

his or their dues/ payments, in that circumstances, BCPL shall

without assigning any reasons, withhold from the payments of

contractor, the amount equivalent to the claim amount of sub-

contractor/ individual/ vendor (s) etc. The same shall be

released to the contractor after contractor and labour/ supplier/

sub-contractor jointly submits a joint written settlement to

BCPL.

Request BCPL to state that SAP implementation sub

letting should not be allowed. The implementation

has to be carried out by the on roll core employees of

the successful bidder / SI / IP.

As per Tender. Clause 37 of GCC and 38.1 of SCC.

192 GCC 26 59 GENERAL CONDITIONS FOR CONSTRUCTION AND ERECTION

WORK

Kindly share the general shift timing. As per Tender. GCC Clause No. 59

193 To be added Limitation of Liability Notwithstanding anything to the contrary elsewhere

contained in this or any other contract between the

parties, neither party shall, in any event, be liable for

any indirect or speculative or consequential or penal

damages, including, but not limited to, any loss of

use, loss of data, business interruptions, and loss of

income or profits, irrespective of whether it had an

advance notice of the possibility of any such

damages. Neither party shall also be liable for any

third party claims, other than as expressly provided

elsewhere in this agreement.

Notwithstanding anything to the contrary elsewhere

contained, the total liability of either party under this

agreement, shall not, in any circumstances, exceed

the total value of the contract.

As per Tender. Clause No. 80.3 of GCC- Contract &

Clause No. 42 of GCC - Goods.

194 To be added Passing of Title The risk, title and ownership of the products shall be

transferred to the customer upon delivery of such

products to the customer site.

As per Tender

195 50 17 Abnormally High Rates Refer RFP Request deletion of this clause As per Tender



196 51 22 Termination oof Contract The Owner/ Engineer-in-Charge reserve the right to terminate

the contract on giving 30 days notice without assigning any

reason.

In the event of termination by owner, the Bidder shall

be paid for the:

1. goods delivered

2. services rendered

3. work in progress

4. unpaid AMCs

5. third party orders in pipeline which cannot be

cancelled despite Bidder's reasonable efforts

5. unrecovered investments shall be paid by customer

as per termination schedule

till the date of termination.

As per Tender

197 clause related to power , water wrt GCC to be removed As per Tender

198 24 39 Signing of Agreement 39.1 BCPL will award the Contract to the successful bidder, who,

within 15 days of receipt of the same, shall sign and return the

acceptance copy to BCPL. 39.2 The successful bidder shall be required

to execute an AGREEMENT in the proforma given in Instruction to

Bidder (ITB) F-16 of this standard bidding document on non-judicial

paper of appropriate value (the cost of stamp paper shall be borne by

the Contractor), within 15 days of the receipt by him of The

Notification of Acceptance of Tender. In the event of failure on the

part of the successful bidder to sign the AGREEMENT within the above

stipulated period, the Bid Security shall be forfeited and the

acceptance of the tender shall be considered as cancelled.

39.1 BCPL will award the Contract to the successful bidder,

who, within 15 days of receipt of the same, shall sign and

return the acceptance copy to BCPL. 39.2 The successful

bidder shall be required to execute an AGREEMENT in the

proforma given in Instruction to Bidder (ITB) F-16 of this

standard bidding document on non-judicial paper of

appropriate value (the cost of stamp paper shall be borne

by the Contractor), within 15 days of the receipt by him of

The Notification of Acceptance of Tender. In the event of

failure on the part of the successful bidder to sign the

AGREEMENT within the above stipulated period, the Bid

Security shall be forfeited and the acceptance of the

tender shall be considered as cancelled. Provided,

however, BCPL will not have the right to forfeit the Bid

Security if the failure to sign the Agreement is caused by

the failure of the Parties to mutually agree to terms and

conditions of the Agreement.

Request addition of

highlighted.

As per Tender Clause No. 39.

199 24 41 Corrupt or Fraudulent Practices As per Draft Future ineligibility cannot be for a period exceeding one

(01) year. The determination if the bidder has indulged in

any corrupt or fraudulent practices has to be done by court

of competent juridistion.

Request Addition As per Tender

200 51 22 Termination of Contract The Owner/ Engineer-in-Charge reserve the right to terminate the

contract on giving 30 days notice without assigning any reason. In the event of termination by owner, the Bidder shall

be paid for the:

1. goods delivered

2. services rendered

3. work in progress

4. unpaid AMCs

5. third party orders in pipeline which cannot be

cancelled despite Bidder's reasonable efforts

5. unrecovered investments shall be paid by customer

as per termination schedule

till the date of termination.

Request addition as a

clause

As per Tender

201 GCC for contract (for SP02_SP03_SP04)

202 13 6.1: Note Earnest Money ...The Earnest Money deposited by successful tenderer shall be

forfeited if the Contractor fails to furnish the requisite Contract

Performance Security as per clause 24 hereof and /or fails to start

work within a period of 15 days or fails to execute the AGREEMENT

within 15 days of the receipt by him of the Notification of Acceptance

of Tender.

...The Earnest Money deposited by successful tenderer

shall be forfeited if the Contractor fails to furnish the

requisite Contract Performance Security as per clause 24

hereof and /or fails to start work within a period of 15

days or fails to execute the AGREEMENT within 15 days of

the receipt by him of the Notification of Acceptance of

Tender, provided such failure to execute the Agreement is

not caused by the failure of the successful tenderer and

the Employer to agree to mutually acceptable terms and

conditions of the Agreement.

Request Addition As per Tender



203 14 12 Retired Government or Company Officers No Engineer of Gazetted rank or other Gazetted Officer employed in

Engineering or Administrative duties in an Engineering Department of

the States/ Central Government or of the EMPLOYER is allowed to

work as a CONTRACTOR for a period of two years after his retirement

from Government Service, or from the employment of the EMPLOYER

without the previous permission of the EMPLOYER. The CONTRACT, if

awarded, is liable to be cancelled if either the CONTRACTOR or any of

his employees is found at any time to be such a person, who has not

obtained the permission of the State/Central Government or of the

EMPLOYER as aforesaid before submission of tender, or engagement

in the CONTRACTOR'S service as the case may be.

Request to please delete this clause. There is no way we

can track and consequently comply with this requirement.

Request Deletion As per Tender

204 18 29 Failure by the Contractor to Comply with

the Provisions of the contract

As per Draft Request to substitute existing clause with:

Either Party shall have the right to terminate this

Agreement at any time in the event that the other party

commits a material breach of the Agreement and fails to

cure such default to the non-defaulting party’s reasonable

satisfaction within thirty (30) days. In the event of

termination Employer shall pay the Contractor for goods

delivered and services rendered till the effective date of

termination.

Request Modification As per GCC

205 19 30 Contractor Remains Liable to pay

Compensation If

As per Draft Request to please delete this clause. Payment upon

termination is covered under the clause proposed instead

of Clause 29.

Request Deletion As per GCC

206 20 32.3 Termination of Contract As per Draft Request to delete this as we cannot agree to be put on any

holiday list for performance breaches. Being blacklisted or

being put on any holiday llist is only permissible in the

event of the Contractor or any of its personnel indulging in

any corrupt or fraudulent practices.


207 20 33 Members of the Employer not Individually

Liable

As per Draft Request to please make this clause mutual. Request Modification As per GCC

208 21 38 Power of Entry As per Draft This clause to be deleted. If any of the grounds mentioned

under this clause arise, then the Employer in any case has

the right to terminate the contract and seek damages as

provided for under the termination clause proposed

above. This is not a civil works contract that we can grant

the Employer the right to enter any site.


209 31 76 Action and Compensation in case of Bad

Work

As per Draft Request to delete as this is too vague and we will not

agree to this.


210 31 77 Suspension of Works As per Draft We can only agree to give the Employer the right of

suspension if we continue to be paid during the period of

suspension.


211 33 85 Indemnity As per Draft Request to please delete this clause as we cannot agree to

provide the remedy of indemnity for performnce related

breaches. Indemnity is a remedy which is granted only for

specific extraneous grounds such as breach of

confidentiality, gross negligence, etc.


212 40 104 Labour Laws As per Draft This clause needs discussion with the Customer as all of

these laws are not applicable to us as IT service providers.

Further, we will agree to comply with only those laws

which are applicable to us as IT service providers and no

more. Request to please modify the clause accordingly.


213 42 108 Arbitration As per Draft Entire clause to be substituted by:

If any dispute between the Parties cannot be settled by

mutual discussions within the thirty (30) day period, either

party may refer the matter to a panel of three arbitrators.

Each party shall choose one arbitrator, both of whom shall

elect the third arbitrator who shall be the presiding

arbitrator. The arbitration proceedings shall be held under

the provisions of the Arbitration and Conciliation Act, 1996

or any of its subsequent amendments. The arbitration

proceedings shall be in English and the venue of

arbitration shall be Bangalore, India.




GCC 17 24.1 The CONTRACTOR shall furnish to the EMPLOYER, within 15 days

from the date of notification of award, a security in the

We submit that that the security be submitted upon

execution of the contract. Hence we propose

modification of this clause as follows:- “The

CONTRACTOR shall furnish to the EMPLOYER, within

15 days from the date of execution of the contract, a

security in the

sum of… sum of…”

215

GCC 17 24.5 Failure of the successful bidder to comply with the requirements

of this Clause shall constitute sufficient grounds for the

annulment of the award and the forfeiture of bid security.

We submit that a notice mentioning a reasonable

opportunity for cure be provided prior to -

termination of the contract for any breach/delay in

performance of contract or invocation of security

GCC 22 39.1 - We are fine with the indemnity requirements in these

clauses.

We propose incorporation of the following additional

sentence with respect to indemnity obligations of the

Contractor:- “Upon receipt of a third party claim,

Employer will promptly inform the Contractor and

will require it to defend/settle the claim”

24 44.4

33-34 85

37-38

98.1

39

102.1.1-102.1.2

103.3

40

104.3

40

104.1

41

106

41 122.2

45

GCC 42 108 The decision of Employer on the appointment of the sole

arbitrator shall be final

We submit that the arbitrator shall be a person who

will be mutually discussed and agreed by the parties.

Hence, we propose replacement of this sentence with

the following

As per GCC

218

214

217

216 `As per GCC

As per GCC

As per GCC



and binding on the parties. “In the event the parties are unable to reach an

agreement on the sole arbitrator, the arbitrator will

be appointed under the provisions of the Arbitration

and Conciliation Act, 1996.”

GCC 36 92 PAYMENT OF CONTRACTOR'S BILL We submit incorporation of the following additional

sentence:- “Employment will pay an invoice within 30

days of the date of receipt of invoice”

As per GCC

GCC 18 29.1 …may take over the work remaining unfinished by the

CONTRACTOR and complete the same through a fresh

contractor or by other means, at the risk and cost of the

CONTRACTOR

We are fine with this clause. We submit that this

clause will not be invoked for minor/each delays but

for regular and material delays/non-performance. We

also submit that prior to invocation of this cause,

contractor will be provided an opportunity to remedy

the non-performance. Hence, we propose addition of

a new clause herein:-

As per GCC

“This clause will not be invoked for each or minor

delays and non-performance but material and

consistent delays. The contract will be given a written

notice and will be provided a reasonable opportunity

to cure the delay/non-performance prior to take over

of the unfinished work.”

As per GCC

…the PURCHASER shall have the option and be at liberty to take

the CONTRACT wholly or in part out of the SELLER’s hand and

make alternative arrangements to obtain the requirements and

completion of CONTRACT at the SELLER’s risk and cost and

recover from the SELLER,…

As per GCC

… PURCHASER/ shall have the option to take over the

EQUIPMENT and rectify, if possible, the EQUIPMENT to fulfill the

guarantees and/or to make necessary additions to make up the

deficiency at Seller’s risk and cost…

GCC Goods 12 14

GCC Goods

16 20.2.3

GCC Goods

25.1

223 18

218 As per GCC

As per Tender

219

220

221

222



224 GCC Goods 9-Oct 11.1 Patent Rights, Liability & Compliance of Regulations We are fine with this clause. We submit that for third

party branded products, the OEM

licensors/manufacturers directly provided IPR

indemnity to the customer. Hence, we propose

incorporation of the following sentence herein:- “For

third party branded products, the IPR indemnity

offered by the OEM licensor/manufacturer will be

passed on by the contractor to the Employer.”

GCC Goods 15 20 Guarantee We submit that the industry standard terminology is

“Warranty” and not Guarantee. Hence, we propose

replacement of the word ‘Guarantee’ with

‘Warranty’.

As per Tender

225 1 3 1.2.7 Last date and time for submission of bid. We feel that submission contains lot of third party

items and with holidays in between would request an

extension of submission by one month.

Extended to 23.09.2014

8.0 SERVICE TAX:

The Quoted rates should be inclusive of all taxes & duties

applicable during the contract period except Service Tax

and Education Cess thereon. Service Tax and Cess thereon shall

be paid extra if applicable on submission of documentary

evidence/invoice(s).

227 NIT_SAP_20140

122

47 9 SECURITY DEPOSIT: Security Deposit may be invoked in the event

successful bidder commits a material breach of the

contract and fails to cure the same within 30 days of

receipt of a written notice for cure.

As per Tender

228 NIT_SAP_20140

122

49 20 of RFP 20.0 SCHEDULE OF RATES: Since Tax and Tax rate being decided by the

Government of India or State Government, its not

HP's control; hence we will request you to modify the

language to "The prices quoted by the Vendor are

inclusive of currently applicable taxes , levies and

duties. In case of any variation (upward or downward)

in applicable taxes or government levies which are

deemed to have been included as part of the price, or

a new type of tax, duty or levy is introduced during

the term of the contract, the Vendor’s quoted price

will be increased or decreased by an amount

reflecting the changes".

As per Tender

23 Clause 43.2 of GCC 20.1 The rates quoted by the bidder shall remain firm for any

variation and will assume to be inclusive of all taxes & duties

excluding Service Tax &Cess thereon.

GCC for contract

(for

SP02_SP03_SP0

4)

229 As per Tender

Invoices / Bills in accordance with rule 4A of Service

Tax rules, 1994

Can we understood that invoice disclosure is

sufficient for documentary evidence.

847NIT_SAP_20140

122

226

As per Tender



20.2 No escalation of whatsoever nature shall be paid to the

contractor for the entire Contract Period.

43.2 All charges on account of royalty. toilage, rent, octroi

terminal or sales tax and/or other duties or any other levy on

materials obtained for the work or temporary work or part

thereof (excluding materials provided by the EMPLOYER) shall

be borne by the CONTRACTOR.

GCC for contract

(for

SP02_SP03_SP0

4)

92.3 In general payment of final bill shall be made to

CONTRACTOR within 60 days of the submission of bill on joint

Can we request, within 30 days From Invoice date

36 GCC Clause 92.3 measurements, after completion of all the obligations under the

CONTRACT.

GCC SP01 19 26.1.1 26.1.1 Deductions shall apply as per following formula: In case of delay in delivery of equipment/materials or

delay in completion, total contract price shall be

reduced by 1/2% (Half percent) of the effected

equipment/materials price per complete week of

delay or part thereof subject to a maximum of 5%

(Five percent) of the total effected

equipment/materials price.

In case of delay in delivery of equipment/materials or delay in

completion, total contract price shall be reduced by 1/2% (Half

percent) of the total contract price per complete week of delay

or part thereof subject to a maximum of 5% (Five percent) of the

total contract price.

GCC for contract

(for

SP02_SP03_SP0

4)

17 27.1 Time is the essence of the CONTRACT. In case the

CONTRACTOR fails to complete the WORK within the stipulated

period,

Total Contract price shall be reduced by ½ % of the

total effected Price per complete week of delay or

part thereof subject

GCC Clause 27.1 then, unless such failure is due to Force Majeure as defined in

Clause 26 here above or due to EMPLOYER's defaults, the

to a maximum of 5 % of the effected Price, by way of

reduction in price for delay and not as penalty

Total Contract price shall be reduced by ½ % of the total

Contract Price per complete week of delay or part thereof

subject

to a maximum of 5 % of the Total Contract Price, by way of

reduction in price for delay and not as penalty. The said

amount will be recovered from amount due to the Contractor/

Contractor’s Contract Performance Security payable on

demand. The decision of the ENGINEER-IN-CHARGE in regard to

applicability of Price Reduction Schedule shall be final and

binding on the CONTRACTOR.

NIT_SAP_20140

122

8 12 12) OWNER‟S RIGHT TO VARY QUANTITIES AT THE TIME OF

AWARD:

Since we can quote the best Price, we need to have

Fixed Price wit Fixed Scope

As per Tender clause No. 12. Pg/08.

The OWNER reserves the right at the time of award of contract

to increase or decrease the quantity specified in the scope (in

respect of each item of scope), without any change in unit price

and other terms & conditions.

235 GCC for contract

(for

SP02_SP03_SP0

4)

19 30 CONTRACTOR REMAINS LIABLE TO PAY COMPENSATION IF We request you to have resonable Cure period for

this, before imposition of this clause

As per Tender.

234

229 As per Tender

230 As per Tender

231

As per Tender

232

As per Tender. Refer Pg. 74 clause no. 5 of SCC -

Part B for applicability of PRS.

As per Tender. Refer Pg. 74 clause no. 5 of SCC -

Part B for applicability of PRS.

233

Sl. N. Page No Clause Concern Points BCPL Response

172 Page 225 Lead time of 15 days only for deployment of team We would need a lead time of atleast 4 to 6 weeks No change

173 page 227

In the event of unsatisfactory performance of the resource deployed,

BCPL shall have the right to ask Implementation Partner to change

the resource at the earliest within a week‘s time.

We would need a lead time of atleast 4 to 6 weeks No change

174 page 228The scope of Implementation Partner includes, but is not limited to,

the processes / functionalities mentioned in the tender document;

Requested to remove word "not limited to" so that we have

clarity of scope

It is clarfiied that "but is not limited to"

means processes/functionalities to be

implemented for the modules/processes

as specified in scope fo work as per

requirement of BCPL..

175 page 231

The consultant shall take up all the issues including that of

implementation scope given by BCPL during this period.

Implementation partner shall facilitate BCPL in carrying out smooth

first financial year closing and two nos. of financial quarter closing

after go live. The implementation partner shall deploy / depute

sufficient manpower for the same at site for closing all the issues.

Need clarity on "All the issues", this should only cover issues

coming from scope of work only

It is clarified that "All the issues"

mentioned in the tender are related to the

issues pertaining to the scope of work.

176 page 232

Any need for activating any different modules of the SAP ERP over

the ones proposed by the Implementation Partner, required to meet

the functional requirements of BCPL listed in this Annexure, also is

not considered as a change as long as they are required for

implementing the processes detailed in this Annexure of the tender.

No clarity of scope

In case, any functionality / module needs

to be activated to meet the overall

functional scope of the tender, the same

has to be carried out by the bidder during

implementation.

177 Page 243 Interface with legacy applications/systems

Details of legacy applications not given-only 2 mentioned

however it is written in RFP that there will be more &

details of those will be provided during BBP phase.

During the implementation, if BCPL

requires any legacy system to be

interfaced, the same shall be carried out

by the bidder. Details of those will be

provided during BBP phase.

178 Page 242 Geographical Project Scope

Interface with GAIL's SAP environment, when BCPL doesn't

have PI/PO firstly not possible and secondly is too

cumbersome besides cannot be ascertained as GAIL's sales

is through TSW while BCPL hasn't factored IS-Oil at all; thus

this posses a serious delivery concern

The detail of places from where BCPL's

SAP system shall be accessed is listed at

"Geographical Project Scope". It is nothing

to do with TSW or IS - Oil and these

modules are not part of scope.

179 Page 244The scope of Biddr/IP includes, but is not limited to, detailing of

functional modules listed

Requested to remove word "not limited to" so that we have

clarity of scopealready clarifed

BCPL Deviations

180 page 246

Silo Management: Provides functionality for managing physical

inventories in tanks by creating tank dips in the R/3 System, and

comparing those inventories at any time with the book stocks. In

that way, gains and losses can always be determined, and goods

movements can be monitored.

Tank/Silo Management is part of IS-Oil and same is not part

of BCPL's licenses shared under Annexure 02, pg. 252 of RFP

Tank / Silo management functionality

from the available modules to be

configured or else to be developed

through customization to meet the

requirement.IS-OIL is not licensed by

BCPL.

181 Page 247

There are going to be legacy Applications/ Automation Systems

either to be fully or partially mapped with SAP. Interfaces (File/RFC)

will have to be developed in ECC itself without considering PI/XI, for

an application /functionality required but not mapped. Interfaces for

following legacy applications/systems are intended to be

developed:

o Material Codification

o Terminal Automation System (Liquid Hydrocarbons)









182 Page 247

The above list of legacy applications/systems is not exhaustive and

the actual list of legacy applications/systems will be finalize at the

time of Business Blue Printing. ALL interfaces required,

intermediately/finally for the functionalities mentioned in the Bid

Document are in the IP scope of work. Any development effort,

other than in legacy system, required for achieving the interface shall

also be in the scope of Implementation partner.









183 page 235

Implementation Partner shall ensure complete data cleaning and

validation for all data migrated from the legacy systems to the new

application.

Data cleansing & validation shuld be resposibility of BCPL

Primary responsibility of data cleansing

and validation is with BCPL, however IP

will assist BCPL for the same. Refer Pg.

255 of Tender

184 page 235

BCPL will not deploy any resources for data migration; the

Implementation Partner is expected to provide data migration

services during the implementation.

Would need BCPL to provide data in given templatesYes. BCPL will provide data in given

templates.

185 Page 81OS/Database upgrade / patch application as and when required by

BCPL.Can't be agreed on this. No change

annexure - i bidding document no. : bcpl/dib/c&p/ser ... - i reply to pr… · post...

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