annie wu, chair of the uh libraries training committee
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Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries. Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar - PowerPoint PPT PresentationTRANSCRIPT
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Annie Wu, Chair of the UH Libraries Training CommitteeAnnie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics CoordinatorDamon Camille, Training, Assessment & Statistics Coordinator
Texas Library Association WebinarTexas Library Association Webinar 10/08/201010/08/2010
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University of Houston LibrariesMain library with 3
branchesAbout 125 staff members2.2 million volumes400,000 E-titles
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What We Found at the OutsetTraining offered vary by departmentsLibrarians got more than staffBarriers:
People didn’t know how to request trainingTechnology/equipment barriersStaffing/scheduling problemsUnaware of training resourcesRed tape – forms, signatures, budgets
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Making the ChangesThe Training Committee appointed in JuneCommittee Charges:
Skills/training needs assessmentDevelop annual training planDevelop orientation program
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Building a Learning Organization
Systems Thinking
Personal Mastery
Shared Vision
Team Learning
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Training Project PlanPhase I:
Preparation +Needs Assessment
• Explore other libraries programs• Needs assessment activities• Analyze data
06/15 – 07/30
Phase II:
Program Development
• Locate training resource• Identify training methods• Build annual training & orientation plan• Training Committee report
08/01 – 09/15
Phase III:
Program Implementation
• Identify and invite trainers• Coordinate training sessions• Build training Intranet site• Create Orientation Ref Guide
Fiscal Year 2010
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Needs Assessment Methodology Survey
Department Heads/
Supervisors Interview
Focus Groups
Needed Skills ?
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Survey
Used SurveyMonkey for our survey questions
Responses to Survey
Questions asked
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Department Heads/Supervisor Interviews
Why we interviewed supervisors
How we conducted the interviews
Questions asked
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Focus GroupsMake-up of the various
groupsLibrariansNew employeesStaff
Facilitation and note takingQuestions asked
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Tools for Data Collection and Analysis
SurveyMonkeyMS Excel MS AccessBasecamp
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Data AnalysisSurveyMonkey – downloaded into Excel for
analysisSupervisor interviews – summarized report
by interviewers for analysisFocus Groups - summarized report by note
takers for analysis Consolidate all the needs assessment data
using ExcelCategorize, sort and prioritize data.
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What Did We Find Out?
Library Services Skills
Professional/Interpersonal Skills
Computer Skills
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Library Services SkillsLibrary systems skillsCollection management skillsAssessment skillsMarketing and outreachDigital and metadata
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Professional and Interpersonal Skills
Leadership/Management Customer servicesTime managementInterpersonal/People skillsProject managementBusiness meeting facilitation
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Computer SkillsDrupalMicrosoft Office 2007
Outlook (email & calendar)Excel; PowerPoint; Word
PeopleSoftWindows & file managementProgramming languagesMedia technology
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Orientation NeedsA very structured first day A set itinerary for the first few daysBranch toursPromotion processLibrary maps, acronyms and termsTravel processDepartmental orientation
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Training Plans for Needed SkillsLibrary-wide Training
Departmental Training
Cross Training
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Orientation Plan
New Employees Orientation Reference Guide
New Employees Check List
Departmental Orientation Module
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Training Committee Intranet SiteSchedules Training EventsNews and EventsFormsTraining ResourcesOrientation MaterialsDocs and LinksFeedback
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Assessment of Success
Training Sessions Evaluation (Evaluation
Form)
Training Statistics (Sign-in Sheet &
Access Database)
Sustainability
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Training Statistics - 2010
Sessions Attendance
Individual Training
15 15
Group Training 73 659
Dept. Orientation
5 164
Total 93 838
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Training Plan - 2011
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Annie Wu [email protected] Camille [email protected]
University of Houston Libraries
Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi