annual benchmarking 20 survey - pmtc.ca

The Private Motor Truck Council, in cooperation with the National Private Truck Council, is now collecting information for its Annual Benchmarking Survey. The Survey reflects performance achieved in the 2019 calendar year.

This survey is designed for the benefit of PMTC members and is free with your membership. This survey is yet another value add that will allow you to benchmark your operation to other best-in class performers, thereby allowing you to validate your performance and identify areas of opportunity.

Annual Benchmarking Survey

2020

Sponsored by:

INSTRUCTIONS:1. Save this PDF to your computer.2. Complete the survey and save.3. Email completed survey to [email protected]

INTRODUCTORY INFORMATION

The final report of the Benchmarking Report will be released on June 12, 2020. Participants in the survey will be invited to sit

in on a special pre-release webcast to review the results in detail. In addition, those companies that participate in the survey

are welcome to request specialized, customized reports to better calibrate their operation against best-in-class performers.

Since many of you operate distinct private fleet operations (i.e. long-haul, DSD, interplant, etc.), and in order to make the

survey more meaningful, please consider filling out separate surveys for each distinct operation. This will help ensure an

apples-to-apples comparison in addition to providing you with a more valuable report.

We understand the essentiality of keeping your responses completely confidential. YOUR COMPANY'S RESPONSES WILL

NOT BE REPORTED TO OTHER COMPANIES NOR SHARED WITH ANYONE, RATHER THEY WILL SIMPLY BE

AGGREGATED INTO A BROAD DATA SET FOR ANALYSIS OF TRENDS AND INDUSTRY STANDARDS.

If you would like to arrange a conference call to review your data, or if you have any questions while answering the survey,

please feel free to contact Tom Moore, CTP directly at [email protected] or (703)838-8898.

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GENERAL INFORMATION

1. What are the principal commodities or products your private fleet hauls for yourcompany?

3. Please indicate any NEW cost reduction initiatives your company instituted in 2019

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Equipment

Maintenance

Customer Service (Internal)

Customer Service (External)

2. What are the top issues/challenges you face in your operation?

Adopted On-Board Technology

Improved Driver Turnover

Improved Safety Program

Other (Please explain):

Drivers

Fuel

Safety

Regulatory Compliance

Reduced Empty Miles

Improved Fuel Economy

Extend Trade Cycles

Shorten Trade Cycles

EQUIPMENT

1. Please answer the following based on the HEAVY-DUTY (Class 8) power units inyour private fleet:

Number Owned

Number Leased

Number Rented (Annualized)

Trade Cycle (Years)

Trade Cycle (Kms)

Annual Kms Per Unit

Owner Operators

total percent change since 2018

2. Please answer the following based on the MEDIUM-DUTY (Class 5-7) powerunits in your private fleet:

Number Owned

Number Leased

Number Rented (Annualized)

Trade Cycle (Years)

Trade Cycle (Kms)

Annual Kms Per Unit

Owner Operators

total percent change since 2018

3. Please answer the following based on the VAN TRAILERS in your privatefleet: total

Number Owned

Number Leased

Trade Cycle (Years)

4. Please answer the following based on the REFRIDGERATED TRAILERS inyour private fleet: total percent change since 2018

Number Owned

Number Leased

Trade Cycle (Years)

5. Please answer the following based on the FLATBED TRAILERS in yourprivate fleet: total percent change since 2018

Number Owned

Number Leased

Trade Cycle (Years)

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percent change since 2018

6. Please answer the following based on the BULK trailers in yourprivate fleet: total percent change since 2018

Number Owned

Number Leased

Trade Cycle (Years)

7. Please answer the following based on the OTHER in your private fleet:total percent change since 2018

Number Owned

Number Leased

Trade Cycle (Years)

8. If you lease your HEAVY-DUTY power equipment, please list the percentage you use of the following types of lease.

Finance

TRAC

Fair Market Value Lease

Operating Lease

Full Service Lease

Other

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MAINTENANCE

1. What percentage of your HEAVY-DUTY fleet population consists of the following fueltypes? Gasoline

Diesel

Natural Gas

Hybrid

Electric

Propane

2. What percentage of your MEDIUM DUTY fleet population consists of the following fueltypes? Gasoline

Diesel

Natural Gas

Hybrid

Electric

3. What is the average miles per gallon for the following power units (excluding reefer orPTO fuel)?Heavy-Duty (Class 8)

Medium-Duty (Class 5-7)

4. How many total kilometers did your fleet operate last year?Heavy-Duty

Medium-Duty

5. What is your average kilometers per truck per month?

6. How does that compare to 2018?

7. Do you track the utilization of your fleet by:

Kilometers

Hours

Both

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Dual Fuel

Propane

Dual Fuel

8. How many hours do your drivers work on a weekly basis? [NOTE: Do not includevacation, sick leave, or holidays]

10. What is your average breakdown per kilometer?

11. Number your leading causes of breakdown in order below:

12. Do you outsource maintenance? 13. Percentage of maintenance spend that is:Yes In-house

Outsourced No

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Lighting

Fuel system

Tires

Cooling system

Brakes

Electrical

Engine

Drivetrain

Emissions Systems

Other (please specify)

9. Do you track breakdowns? If no, skip to question #12Yes No

PERSONNEL

Please list the number of drivers in the following categories:

1. NumberFull-time company

Owner-operators

Full-time leased

Temporary (Full-time equivalents)

TOTAL

2. What percentage of your drivers in the following categories are union?Full-time company

Owner-operators

Full-time leased

Temporary (Full-time equivalents)

3. What percentage of your workforce do team drivers comprise?

4. How many non-driving personnel (full-time equivalent) do you have in your fleet?

TOTAL

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5. What are the minimum qualifications to drive for your fleet?Age

Other (Please List)

6. Do you use any of the following in your driver screening program?Drug & Alcohol Testing

Personality Profiling


Functional Capacity Testing

Criminal Check

Road Tests

Driver Abstracts

Commerical Driver Abstracts (if applicable)

Pre-Employment Medical

Dispatchers and/or fleet managers

Maintenance and equipment

Backhaul, brokerage, etc.

Tax and registration

Supervisors/managers

Safety and compliance

Accounting, billing, payroll

Administrative/ other personnel

Years Experience

7. What is the total number of drivers lost in 2019 for any reason? Total drivers lost

Annual turnover rate (number of drivers lost ÷ total drivers)

Annual turnover rate (number of drivers lost ÷ total drivers)

8. Of the drivers lost, what percentage was

Voluntary Involuntary

9. By percentages, what is the primary reason why most drivers leave your operation?

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For another driving job

For a job outside the industry

Retirement

Discipline

Compensation

Opportunities for career advancement

Job security

Technology

Fullfillment

1. Rank from 1 to 5 the following features of the job/industry that young people find moreattractive (1 being most attractive)

2. How does your organization reach out to those under 30 years old? Check all thatapply.

Social media

Job posting sites

High Schools

Colleges/universities

Other

3. On average how long do individuals under 30 years old typically stay at yourorganization?

Less than 1 year

1-2 years

3-5 years

5+ years

4. What is the age of the person completing this survey?

25 and under

26 to 40

41 to 55

56+

Medical Disqualification

Death

Other

MILLENNIALS IN THE WORKFORCE

PERSONNEL - DRIVERS

1. On average, how many hours per week do your drivers spend doing the following?Driving

On Duty, Not Driving

TOTAL HOURS PER WEEK

2. What percentage of your driver workforce is:Home every night

Out overnight

Out more than 2 nights

3. Does your company have a wellness program?

Yes

No

4. Please check all components of your company’s wellness program:

Sleep management

Smoking cessation

Exercise programs

Weight management

Mental Counseling

Grief Counseling

Nutritional counseling


5. What is the average age of your driver workforce?

6. What is your tenure/retention rate (average number of years your driver workforce hasbeen with your company?

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7. By percentage, where did your new driver hires work prior to joining your company?Internal

For-Hire

Another Private Fleet

Military

Driver Schools

Other Please specify:

8. How do you recruit new drivers?T.V.

Social Media

Print

Word of Mouth

Radio

Internet (job boards, websites, etc).

Driver Referral Program


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9. What is the average age of your new driver hire?

10. How many employees under the age of 30 years old work for your company?

How many of those under 30 are drivers?

Regional Multi-Stop

PERSONNEL - SALARY

Over-the-Road Intraplant

Hourly

Mileage

Salary

Activity-Based (Performance)

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What are the components of this performance pay?

4. Please check all components available to a driver in your company’s benefit package:Paid holidays

Life insurance

Family leave

Vision

Bereavement leave

Tuition reimbursement

Long-Term disability

Medical

Dental

Pension plan

Paid sick days


Short-term disability

5. In addition to regular compensation, do your drivers receive incentive or bonus pay?Yes No

6. What is the average incentive potential (as a percent of base total pay)?

7. If you offer incentive pay, check all the components/metrics used:Safety

Productivity

On-time percentage

Idle time Compliance


New Hire Referral

MPG

Attendance

8. Please specify your driver pay in the following categories:Rate per Mile

Hourly Rate

1. What is the average annual driver salary for your

full-time drivers?Starting

After 1 year

After 3 years

Maximum

3. How are your drivers paid? Check all that apply

2. What is the average annual salary for

drivers under 30 years old?Starting

After 1 year

After 3 years

Maximum

OPERATIONS

1. What’s the number of total terminal, distribution, and/or physical locations in youroperation?

2. Over the last year my fleet (check all that apply):

Handled less of my company’s freight

Stayed the same size

Added equipment

Handled more of my company’s freight

Eliminated equipment

Please specify percentage change:

3. What are the reasons for this?

4. For comparison purposes, do you benchmark typical for-hire cost-per-mile in lanebands with similar length of haul?

l Yes No

5. Does your company solicit company backhaul freight?

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l Yes No

6. What measures of customer service do you track? (check all that apply)

Customer comments

Fill rate

OSD (overage, shortage & damage)

On-time delivery


7. If on-time delivery is tracked, please check the standard to which your fleet ismeasured:

+/- 45 minutes

+/- 60 minutes

+/- 10 minutes

+/- 15 minutes

+/- 30 minutes

Other (please specify):

OUTBOUND OPERATIONS

1. What percentage of your company’s OUTBOUND freight volume is handled by thefollowing:A. Private Fleet

B. For-Hire Carrier (transactional TL or LTL freightmovements)

C. Dedicated/Third-Party Provider (longer-term contracturalarrangement provided by for-hire carrier, dedicated carrier)

D. Rail

E. Other (explain)

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OUTBOUND PRIVATE FLEET

1. Percentage

Private fleet to retail outlet

Private fleet to distribution center

Interplant

Total (must be 100)

2. Average Number of Stops

Private fleet to retail outlet

Private fleet to distribution center

Interplant

Total

Please describe how your company’s INBOUND freight volume is handled below:

1. Percentage

Private Fleet

For-Hire Carrier

Dedicated/Third-Party

Rail

Other

Total (must equal 100%)

2. Average Number of Stops

Private Fleet

For-Hire Carrier

Dedicated/Third-Party

Rail

Other

Total

INBOUND OPERATIONS

As reported in the preceding section, please complete the following information about the outbound freight handled by your PRIVATE FLEET MOVES.

TECHNOLOGY

1. Does your fleet use on-board, GPS-enabled computers (electronic logging devices)?

2. Please check all the data that your on-board computers collect:

E-logs

Fuel tax

Sudden stops

Progressive shifting

On-time percentage

Speeding

Non-driving performance (deliveries) PTO time

Geo fencing

Long idle time

KPG

Payroll


3. Does your private fleet use any back-office computer programs and/or software?

4. Please check the types of information your company collects using theprograms/software:

Routing

Maintenance

Dispatch

Payroll

Fuel tax

Payload

Out of route miles

Safety

On-time percentage

Planned vs. actual


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l Yes No

Yes No

If you answered yes, how has your productivity (capacity) been affected?

If you answered no, how do you expect your productivity to be affected once you transition to ELD’s?

Stayed the same

Increased (by what percentage?)

Decreased (by what percentage?)

Stay the same

Increase (by what percentage?)

Decrease (by what percentage?)

5. Is your back office computer program integrated with your on-board computer?

Yes No

COSTS

1. Does your fleet operate asljCost Center

ljProfit Center

Please share your operational costs in each category below:

2. POWER UNITS (annual lease with sales and property tax OR principle and interest)Annual Total Cost

Cost Per Km

Cost Per Hour

3. POWER UNIT MAINTENANCE (all fixed and variable costs paid annual to maintainequipment, whether in-house or outsourced)Annual Total Cost

Cost Per Km

Cost Per Hour

4. TIRESAnnual Total Cost

Cost Per Km

Cost Per Hour

5. TRAILERS (annual lease or operating payments plus all registration and license fees)Annual Total Cost

Cost Per Km

Cost Per Hour

6. TRAILER MAINTENANCE (all fixed and variable costs paid annually to maintainequipment)Annual Total Cost

Cost Per Km

Cost Per Hour

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8. FUEL (Total annual fuel spend. If needed, usethis formula: total miles ÷ fleet mpg = totalgallons x average price per gallon for the year = average fuel spend)Annual Total Cost

Cost Per Mile

Cost Per Hour

8. FUEL (Total annual fuel spend. If needed, use this formula: total miles ÷ fleet mpg = totalgallons x average price per gallon for the year = average fuel spend)Annual Total Cost

Cost Per Mile

Cost Per Hour

7. FUEL (Total annual fuel spend. If needed, use this formula: total miles ÷ fleet mpg = totalgallons x average price per gallon for the year = average fuel spend)Annual Total Cost

Cost Per Km

Cost Per Hour

SAFETY

1. What is your Provincial Safety Rating?

2. What is your 2019 preventable crash rate?

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Number of Preventable Accidents (total crashes resulting from errors, deficient conditions, work processes, or other problems that could have been prevented by one or more employee/management action(s), program(s), or practice(s) such as training, communication, coaching, equipment design, installation, maintenance, inspection, etc.

Rating (total preventable accidents x one million ÷ your total mileage)

3. What is your 2019 non-preventable crash rate?Number of Non-Preventable Accidents (crashes in which no errors, deficient conditions or work processes could be identified that contributed to the occurrence)

Rating (total non-preventable accidents x one million ÷ your total mileage)

4. Which of the following safety devices does your company utilize? (check all that apply) Lane departure warning device

In-cab cameras: (please specify)

examples include: front-facing, driver-facing,

sideview, rear view, etc.

Electronic stability control/Anti- rollover

fced Adaptive cruise control

fced Collision warning devices

fced Disk brakes

d Automatic/Automated Transmission

fced Other (please specify)

8. DRIVER WAGES (including licensing and administration)

Annual Total Cost

Cost Per Km

Cost Per Hour

9. TRAINING & SAFETY PROGRAMS (including orientations and all forms of training)Annual Total Cost

Cost Per Km

Cost Per Hour

GRAPHICS PROGRAM

1. Does your fleet have a fleet graphics program?

Yes No

2. What percentage of your fleet is marked?

3. What department funds the investment?

4. How would you rate the effectiveness of your fleet graphics program as a component offleet value?

Very Effective Not Effective

lj

Somewhat Effective

l

Comments:

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ENVIRONMENTAL

1. Does your company have any green/environmental sustainability initiatives?

2. Is your fleet a member of SmartWay?

3. Please check any and all green/environmental sustainability initiatives your fleet hasenacted:

fedc Trailer Skirts

fedc Biodiesel

fedc CNG

fedc

fedc

Anti-Idling Devices


Hybrid Vehicles

Wheel Caps

LNG

Increased Load Density

Boat Tails

Nitrogen Refrigeration

Wide-Base Single Tires

Electric

Louvered Mud Flaps

KPH Governing

Please specify KPH:

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Yes No

Yes No

4. Please specify any fuel economy improvement measures your company has implemented

Driver Training

Accelerated Equipment Replacement

Increased Use of Technology

Alternative Fuels

Routing Improvements

Better Equipment Utilization

Other

ADDITIONAL INFORMATION

1. Are there any questions you would like to see included in future benchmarkingsurveys?

2. Additional comments:

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annual benchmarking 20 survey - pmtc.ca

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