annual progress report - 103.8.249.57103.8.249.57/arias/tdp.pdf · 3 1. introduction the assam...

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ANNUAL PROGRESS REPORT

TRIBAL DEVELOPMENT PLAN (TDP)

The World Bank Financed Assam Citizen Centric Service Delivery Project

(ACCSDP)

January 2018

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CONTENTS

1. Introduction 3

2. Hiring of Consultant for Tribal Development 4

3. Extension of RTPS Act in the Council Areas 4

a. Adoption of ARTPS Act

b. Notification of services

4. Strengthening and Adoption of Tribal Development Plan (TDP) 7

a. Workshops and Consultations on Adoption of Tribal Development Plan (TDP)

b. Submission of the TAP and its Progress

Formation of Apex Body and PMU in Councils

5. Notification of more services in a phased manner 11

6. Improvement of Public Facilitation Center 12

7. Notification of ST certificate as RTPS Service 13

8. Capacity building on ARTPS Act in the Autonomous Councils 14

9. Support Process Re-engineering in Selected Services in the Target 17

10. Monitoring and Evaluation Activities in the Autonomous Councils 19

a. Baseline study findings

b. Project monitoring and evaluation visits

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1. Introduction

The Assam Right to Public Services Act, 2012 was adopted 2nd May 2012 and assented to by the

Governor on 27th April 2012 which was made applicable to the whole of Assam subsequently on

19th April 2013 except in the 6th Scheduled areas, viz. Karbi Anglong, Dima Hasao and BTAD. 55

services related to 14 departments have so far been notified by the State government under the

RTPS Act. Government to Citizens (G2C) services in Assam are being provided by approximately

31 departments.

On a request from the Government of Assam, the World Bank has committed $39.2 million loan

under Assam Citizen-Centered Service Delivery Project (ACCSDP) to support and enhance the

state initiatives for improving citizens’ access to public services and strengthen accountability

under the ARTPS Act 2012

Assam Citizen Centric Service Delivery Project (CCSDP) aims to serve the citizens of Assam,

especially the poor, through effective RTPS implementation in the State. The Project

Development Objective (PDO) is “To improve access in the delivery of selected public services in

Assam.” With a financial outlay of US$ 49 million, the CCSD project takes an integrated

approach to improve citizens’ access to public services and strengthen accountability,

addressing both the supply-side and demand-side aspects of service delivery. The project

consists of two components. Component One: Technical Assistance (US$ 31.7 million) will

finance activities designed to: (i) strengthen RTPS implementation; (ii) support process

reforms/e-enablement in targeted services; (iii) establish Public Facilitation Centres; and (iv)

create citizen feedback mechanisms. Component Two: Results-based Financing (US$ 7.5 million)

provides incentives for achieving results with respect to improving the access and accountability

of RTPS services, will disburse upon achievement of Disbursement Linked Indicators (DLIs)

associated with agreed eligible expenditure programs(EEPs).

The initial scoping and preliminary assessments made during the project preparation has

established that the project beneficiaries are diverse, comprising of a number of societal and

ethnic sub-groups and other regional features. There are substantial tribal people in the project

area; and they do have a collective attachment to the project interventions and outcomes,

especially in the scheduled area. It is clear that the program interventions will not affect the

tribal people adversely, but, they do require special attention from the view point of ensuring

inclusion and equity. Accordingly, the Tribal Development Plan (TDP) is developed to address

tribal issues up-front and provide culturally compatible resolutions that ensure focused and

exclusive attention towards tribal/indigenous people.

The objectives of the Tribal Development Plan are to ensure that the tribal populations are: i)

adequately and fully consulted; (ii) part in the entire process of preparation, implementation

and monitoring of project including a grievance redress mechanism; (iii) enabled to participate

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in the project and derive full benefits; and (iv) that the project’s institutional and

implementation arrangements take due note of the existing governance in the tribal areas as

specified under the Constitution of India and relevant legal provisions.

Strategies for Tribal Development Plan

The tribal development strategy of the project builds on existing government framework and

traditional systems of tribal societies to extend the benefits of Assam RTPS Act. The project

seeks to provide access to information relating to service delivery focusing on procedures and

processes for accessing services under the RTPS law; and will establish One-Stop-Service Centers

(or Public Facilitation Centers) to RTPS service delivery closer to tribal people. Concept of

community collaboration and community driven development principles of equity, inclusion,

participation, autonomy and accountability would form core of tribal development strategy.

2. Hiring of a Tribal Development Consultant for TDP activities

An individual Consultant (Tribal Development) has been engaged under ACCSDP for the

Autonomous Councils and has been mandated to undertake the following:

To study the institutions and actors involved in the process of delivery services in the

council area

To prepare an action plan to be implemented under the ACCSDP project.

The consultant will further study the customary laws prevailing in the council area to

find out if there are any services that could be brought under ARTPS Act.

The first draft of the Tribal Action Plan (TAP) was submitted by the Consultant (Tribal

Development) on 27th June 2018. The draft TAP captured key components of ACCSDP as

applicable to the autonomous council areas, modalities for consultation of the stakeholders and

action plan for implementation.

3. Extension of RTPS Act in the Council Areas

While Government of Assam has enacted RTPS Act in the entire State other than the 6th

Schedule areas, ACCSDP Project emphasizes to include RTPS Act in the Council areas through

the Tribal Development Plan (TDP). One of the key objectives of TDP is to extend the coverage

of citizen centric services under the ARTPS Act, though increase in the number of services

notified in the districts under autonomous council areas.

a. Adoption of ARTPS Act by the Autonomous Councils:

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The authority of Karbi Anglong Autonomous Council, Diphu has adopted Assam Right to Public

Service (ARTPS) Act 2012 for implementation of ACCSD Project under the jurisdiction of Karbi

Anglong Autonomous Council, Diphu on 10th Oct. 2018.1

Similarly, the authority of Bodoland territorial Council, Kokrajhar has adopted Assam Right to

Public Service (ARTPS) Act 2012 for implementation of ACCSD Project on 20th Dec. 2017.2

The authority of North Cachar Hills Autonomous Council, Haflong has adopted Assam Right to

Public Service (ARTPS) Act 2012 for implementation of ACCSD Project on 22nd Feb. 2018.3

b. Notification of Services in the Autonomous Council Areas:

Following the adoption of the ARTPS Act, Bodoland Territorial Council (BTC), North Cachar Hills

Autonomous Council (NCHAC) and Karbi Anglong Autonomous Council (KAAC) have notified 84,

75 and 106 services respectively under the ARTPS Act. However, as shown in the table (1) below,

only BTC among the three Autonomous Councils have notified Designated Public servant (DPS),

Appellate Authority (AA), Reviewing Authority (RA) for the 87 services. Other Councils are also in

the process of notification of DPS/AA/RA.

Table (1): List of Services Notified in the Autonomous Council Areas

1 Vide Notification No. KAAC/TT -31/2017 -18170, Dated 10th October 20 18 of KAAC Secretariat 2 Vide Notification No. BTC(E)/ 107/2017/48, Dated 20th Dec. 2017 of BTC Secretariat 3 Vide Notification No. NCHAC/GAD/Misc/8/2017-18/122 dated 22nd February 2018 of NCHAC Secretariat 4 Vide Notification No. BTC (E) 107/2017/48 dated 20th December 2017 of Personnel Department, BTC 5 Vide Notification Memo No. NCHAC/GAD/Misc/8/2017-18/122 dated 22nd February 2018 of General Administration Department, NCHAC 6 Vide Notification No. KAAC/IT-31/2017-18/71 dated 10th October, 2018 of KAAC Secretariat 7 Vide Notification No. BTC(E) 107/2017/59, dated 4 Oct 2018 (Notification of AA for the service ‘Registration of Co-operative Societies under Co-operative Societies Act’ is not available)

Name of Autonomous Council Dist.

Date of RTPS Adoption

No. of services notified

List of Notified Services Dept. of notified Services Notified DPS/ AA /RA

North Cachar Hills Autonomous Council

22/02 /2018

07 (22/02 /2018)

Permanent Resident Certificate (PRC) in Rural Areas

Revenue & Settlement Dept.

Jamabandi Copy in Rural Areas Revenue & Settlement Dept.

NOC for Immovable Properties in Rural Areas

Revenue & Settlement Dept.

Birth Certificate in Rural Areas Health & Family Welfare Dept.

Death Certificate in Rural Areas Health & Family Welfare Dept.

Delayed Registration of Birth in Rural Areas

Health & Family Welfare Dept.

Delayed Registration of Death in Rural Areas


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Karbi Anglong Autonomous Council

10/10 /2018

10 (10/10/ 2018)


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Issuance of Disability Certificate Health & Family Welfare Dept.

Certified copies of Jamabandi Land & Revenue Dept.

Duplicate copies of land pitta Land & Revenue Dept.

Payment of land revenue Land & Revenue Dept.

Land valuation certificate/ Income certificate

Land & Revenue Dept.

Non encumbrance certificate Land & Revenue Dept.

Name of Autonomous Council Dist.

Date of RTPS Adoption

No. of services notified

List of Notified Services Dept. of notified Services Notified DPS/ AA /RA

Bodoland Territorial Council (BTC)

20/12 /2017

08 (20/12 /2017)


(4/10/ 2018)


(4/10/ 2018)



(4/10/ 2018)



(4/10/ 2018)

Registration of Business Establishment and Shops under the Assam Shops and Establishment Act, 1971,

Labor & Welfare Dept. (4/10/ 2018)

Renewal of Registration of Business Establishment and Shops under the Assam Shops and Establishment Act, 1971


Duplicate Copy of Registration Certificate of the Establishment under the Assam Shops and Establishment Act, 1971


Registration of Co-operative Societies under Co-operative Societies Act, 2007

Co-operative Dept.

(4/10/ 2018)

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4. Strengthening and Adoption of Tribal Action Plan (TAP)

a. Workshops and Consultations for Adoption of Tribal Action Plan (TDP)

The Tribal Development Plan (TDP) was developed to ensure that the tribal population impacted

by the project is adequately and fully consulted and included in the entire process of

preparation, implementation and monitoring of the project. A series of consultations and

workshops on Tribal Development Plan (TDP) were conducted during the year for its adoption

and awareness building on RTPS Act.

The project Management Unit (PMU), ARIAS s society has conducted two Workshop was

organized at the Assam Administrative Staff College, Guwahati on 12th April, 2018. A second

workshop was organized in Karbi Anglong Autonomous Council (KAAC) on 6th June 2018.

Following two workshops, series of stakeholder consultations were held in three councils for

Tribal Action Plan under TDP, as depicted in the Table (2).

The workshop had adopted the participatory modality and was attended by representative from

all the three Autonomous Councils. Among the participants of the workshop includes

representatives from AR&T Dept., Govt. of Assam; Joint Secretary, Block Cultural Development

Officers and representative from VCDC from BTC; Under Secretary, elected representative, civil

society representatives from KAAC and representative from Assam Institute of research for

Tribals and Schedule caste (AIRTSC).

The key points covered by the speakers in the workshop are:

Brief overview on the inception of the RTPS Act and its strengthening under ACCSDP;

Brief presentation on the Tribal Development Plan and proposed Tribal Action Plan;

Leveraging IT for delivery of timely and accountable service delivery;

Importance of TDP given significant tribal population resides in the State;

Plans to set up about 66 Public Facilitation Centres across the Sixth Schedule districts in

consultation with Autonomous Councils;

Strategies to be adopted under the TDP;

Need for identifying areas for women empowerment in the Autonomous Council Areas

under ACCSDP was also emphasized;

Stakeholders were informed about the 14 One Stop Services (OSS) Centres that have

been proposed for Autonomous Council Areas; and

Need for a close engagement with the tribal community from the Autonomous Council

to design a concrete Tribal Action Plan for extension of RTPS Services in the Sixth

Schedule districts under the Councils.

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Key take away from the workshops are:

Recommendation to conduct at least six workshops for the districts under Autonomous

Councils (1 no. at NCHAC, 2 nos. at KAAC, 3 nos. at BTC).

Recommendation on the involvement of Village Development Councils and Block level

officials in the district level workshops to get their inputs.

Concept note on content and modalities for the trainings in Autonomous Councils will be

shared with ARIAS Society by AIRTSC

Issuance of ST certificate be checked and comprehensive policy should be designed for

issuance of ST certificate.

It was suggested to have digital literacy for women which will empower the women to

obtain services by themselves.

As the tribal communities are diverse in Assam, therefore, involvement of more experts

from within the community of 6th Schedule will be required to get more indepth insight

about the extension of RTPS Act and inclusion of additional services under RTPS.

Table (2): List of Workshop/Consultations on TDP/TAP

Event Date Venue Key Purpose Participants

Workshop on Tribal Development Plan

12-04-2018

Guwahati Give overview of ACCSD Project, Discuss on TDP and Road map for TAP.

Official from KAAC, BTC, NCHAC, AR&T, WB and AIRTSC

Workshop on Tribal Development Plan

06-06-2018

Diphu (KAAC) Discuss all aspects of getting TDP strategies operational, Adoption of TAP, Issuance of ST certificate, and Hiring Tribal expert consultant.

Council Members and District level staffs

Stakeholder Consultation on TAP

14-06-2018

Haflong (NCHAC)

Discuss all aspects of getting TDP strategies operational, Adoption of TAP, Issuance of ST certificate, and Hiring Tribal expert consultant.



26-06-2018

Kokrajhar (BTC)

Discuss all aspects of getting TDP strategies operational, Adoption of TAP and Hiring Tribal expert consultant.



28-09-2018

Kokrajhar (BTC)

Prepare action plan to implement the TAP and engaging Tribal expert consultant.



04-10-2018

Diphu (KAAC) Discussing the TAP prepared by the Consultant – site section for PFC, formation of Apex Body and PMU for TAP.



11-10-2018

Haflong (NCHAC)

Discussing the TAP prepared by the Consultant and Placing the TAP in the council assembly.


Formation of Committee to examine TAP

19-11-2018

Guwahati Formation of Committee to examine TAP constituted by representatives of AR&T, WPT&BC and PMU-ACCSDP

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06-12-2018

Guwahati For ‘Examining And Acceptance Of Tribal Action Plan’

DITEC & PMU – ARIAS Society

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Figure (1): Snapshot of the Training Programs conducted in the target districts

CONSULTATION WORKSHOP ON TAP IN HAFLONG, Sept. 2018

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b. Submission and Adoption of TAP by the Councils

The North Cachar Hills Autonomous Councils (NCHAC) has adopted the Tribal Action Plan (TAP)

with approval from the Chief Executive member (CEM) and submitted the first draft of the

action plan to the ARIAS Society on 29th Oct. 2018. Similarly, with due approval from the Chief

Executive member (CEM), the Karbi Anglong Autonomous Councils (KAAC) has also adopted the

Tribal Action Plan and submitted the first draft of the action plan to the ARIAS Society on 10th

Oct. 2018. While the Bodoland Territorial Council (BTC) is in the process of getting approval of

the action plan from the Chief Executive member (CEM) of the Council.

As per suggestions from the World Bank, the draft reports are being advised to udergo more

clarity on contextual analysis and strategies to overcome the issues involving more stakeholders

from the Autonomous Councils. A combined workshop has been planned in January 2019 for

finalization and dissemination of the action plans. The key progress made to the Tribal Action

Plan (TAP) as per the action plans submitted by KAAC and NCHAC is discussed below.

Formation of Apex Body and PMU in Councils:

As a part of the Tribal Action Plan (TAP), KAAC has constituted the Apex Body8 and Project

Management Unit (PMU)9 for effective implementation of the ACCSD Project under jurisdiction

of KAAC.

The Structure of the Apex Body constituted is as,

Hon’ble Chief Executive Member, KAAC, Diphu as ‘Chairman’

Principal Secretary, KAAC, Diphu as ‘Member Secretary’

Secretaries of the concerned departments involved in ACCSDP as ‘Member’

Two supporting personnel having computer knowledge will be appointed by KAAC to

assist Apex Body.

The Structure of the Project Management Unit (PMU) constituted is as,

Senior Secretary of KAAC, Diphu as ‘PMU Head’

One IT and BPR Specialist engaged by ARIAS Society as ‘Member’

Secretary, IT department, KAAC as ‘Member’

One LDA from KAAC as ‘Assistant’

Two contractual staff will be appointed by KAAC with budget provision under TAP as

‘Computer Assistant’

8 Vide Letter No. KAAC/IT-31/2017-18/67-A, dated 10th October 2018. 9 Vide Letter No. KAAC/IT-31/2017-18/68-A, dated 10th October 2018.

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Table (4): Progress on Tribal Action Plan Activities

Name of Autonomous Council Districts

Submitted Draft TAP

Formed Apex Body

Formed PMU

Identified PFC sites

Budget Plan


Yes No No Yes Yes


Yes Yes Yes Yes Yes

Bodoland Territorial Council(BTC)

No No No Yes No

5. Notification of more services in a phased manner:

All the councils have agreed to notify additional services in a phased manner. KAAC and NCHAC

have identified additional RTPS services to be notified in the subsequent years till 2022. While

KAAC has identified 25 services, NCHAC has identified 29 services for subsequent notification

under RTPS which has been mentioned in the Tribal Action Plan by the two councils, as

mentioned in Table (3).

Table (3): List of additional RTPS Services to be notified

Name of Autonomous Council Districts

Dept. and No. of services notified in 2018-19

Dept. and No. of services planned to be notified in 2019-20

Dept. and No. of services Planned to be notified in 2020-21


Health & Family Welfare

4 Health & Family Welfare

1 Health & Family Welfare 1

Revenue & Settlement

3 Town Committee 1 Animal Health & Veterinary

2

Animal Health & Veterinary

2 Labour & Employment 2

Transportation 5 Market department /Town Committee

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Land Revenue 8 Cooperation 1

Taxation(Finance) 4 Revenue 5

GDD 3



5 Animal Health & Veterinary

1 Animal Health & Veterinary

2

Land Revenue 5 Transportation 8 Health 1

Land Revenue 5 Labour & Employment 4

12

Town Committee 1 Cooperation 1

GDD 2 GDD 3

Land Revenue 4

Bodoland Territorial Council(BTC)


4

Labour & Welfare Dept.

3

Co-operative 1

6. Improvement of Public Facilitation Center:

The Autonomous Council area having difficult terrain and remoteness are devoid of any Public

Facilitation Centers with adequate IT equipment and Internet Facilities, except for a few located

in District Headquarter and Sub Division Headquarter.

Sixty-nine (69) locations have been identified to set up Public Facilitation Centers under Tribal

Action Plan. A separate ToR is been prepared for Composite Management of PFCs. Site

Preparation is proposed to be done by Council as per TAP and budget is accordingly prepared.

The management will be done by an agency to be procured by ARIASS.

Considering the woes and worries of the citizens, the Councils have identified the following

number of locations where PFCs shall be set up. The locations are selected preferable at the DC

offices, SDO Offices, Circle Offices, Block Offices, Sub-Registrar Offices, Dist. Transport Office,

Municipal Council Offices, and Autonomous Council offices. The locations identified also meet

the following criteria:

Available area for PFC within the Office as per specifications (15ft x 15ft x 9ft).

Available area is not located at low-lying areas where frequent floods might happen in

the rainy seasons

The office has Regular Electric power connectivity

The office has the provision for internet connectivity for at least 4Mbps

The office is easily accessible/ commutable using public transport

The office building is either RCC building or Assam Type building

The office has cemented or tiled flooring

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Table (5): District-wise PFC Locations

Name of Autonomous Council Districts Name of Districts No. of PFC sites identified

North Cachar Hills Autonomous Council Dima Hasao 13

Karbi Anglong Autonomous Council Karbi Anglong 13

-do- West Karbi Anglong 06

Bodoland Territorial Council(BTC) Kokrajhar 12

-do- Udalguri 11

-do- Chirang 05

-do- Baksa 09

TOTAL 69

7. Notification of ST certificate as RTPS Service

The Scheduled Tribe certificate is the proof of individual person belonging to Scheduled Tribe, as

specified in the Constitution; and this is the pre-requisite for accessing all safeguards and

entitlements for Scheduled Tribe people. In non-Sixth Schedule districts of Assam, the ST

certificate is issued by the Deputy Commissioner on the basis of identification and certificate by

All Assam Tribal Sangha (AATS), the apex representative entity of plain tribals of Assam. In the

Sixth Schedule district, the certificate gets issued on recommenda -tion of the Autonomous

Councils. Owing to complex procedural formalities and involvement of non-government

stakeholders in the issuance of Scheduled Tribe certificate, this service for tribal people was not

included in the list of 55 services notified under the RTPS Act. However, there has been strong

consensus from all tribal stakeholders that issuance of ST certificates is a critically important for

tribal people, and must be brought under the ambit of RTPS Act. Within the framework of

result-based financing of ACCSD Project, provisions have been made to incentivize inclusion of

more public services under RTPS; and issuance of ST certificate would be one of those new RTPS

services.

ST (Hill) Certificates as at present are being issued through the office of the Deputy

Commissioner. The KAAC and NCHAC shall take efforts to notify the issuance of ST Certificate in

2019. NCHAC and KAAC have proposed to consider the service to get notified under RTPS Act

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8. Capacity building on ARTPS Act in the Autonomous Councils

The Project will develop and implement an extensive training and capacity program to support

staff adaptation to electronic processing as well as developing a citizen-centered approach to

service provision. The project had proposed for conducting trainings on RTPS Act at Zonal level

covering all the project districts.

The staffs and officials of the council are required to undergo training to adapt the upcoming

service delivery systems. The primary responsibility of the council shall be

To identify these people in the government involved in service delivery

To create a cell within the adequate staff headed by competent officer. This cell will liaise

with the agency hired by ARIASS for the purpose of capacity building.

To arrange exposure visits to outside State/Country for selected officials and members of

the council.

Training will be arranged as per the training plan of the Change Management team.

The Government of Assam is undertaking multiple training programmes across the three

autonomous council areas in order to develop the capacity of its staff and officers in the field of

Right to Public Service and Public Service Delivery. In the past year, capacity building

interventions/training programmes were held in the Autonomous Council Areas.

Council will focus on capacity building measures for the employees/officials of the

councils as well as Executive Members,( EM & MACs) and Village level Council officials

Council will notify a cell in the council with one nodal officer in the RTPS Delivery Unit

(PMU) to look after and manage the Capacity Building measures

A series of Trainings on RTPS Act was held at Diphu, Kokrajhar , Musalpur, Udalguri and

Haflong

The purpose of the capacity building interventions in the Autonomous Council areas is to

facilitate the extension/ implementation of RTPS Act and adoption of Tribal Development Plan

in these areas. 5 capacity building workshops/ consultation meetings have been organized in

the Karbi Anglong Autonomous Council (KAAC), Dima Hasao Autonomous Council (DHAC),

Bodoland Territorial Council (BTC) areas. Figure (2) below captures the snapshots of the training

programs.

An assessment of the participant profile reveals that around 18% of the participants in

Consultation Meetings/ Capacity Building Interventions were women. This indicates an attempt

to include women in the fold of RTPS in the state.

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Table (6): Capacity Building/Training on RTPS in Autonomous Council Districts

Event Date Venue Autonomous Council

Trainer Participants Attendance

Training on ARTPS Act/Rules under ACCSDP

28-08-18 Kokrajhar Bodoland Territorial Council(BTC)

Dr. F. Ahmed, Sr. Advisor - ACCSDP

Dist. Head of Depts., ADCs, Asst. Commissioners

48 (M-42/F-6)


24-08-18 Musalpur Bodoland Territorial Council(BTC)


Dist., Block and Circle level Officers

57 (M-49/F-8)


01-09-18 Udalguri Bodoland Territorial Council(BTC)


Dist., Block and Sub-Div. level Officers

38 (M-29/F-9)


27-03-18 Haflong North Cachar Hills Autonomous Council


Council & District level staffs

43 (M-34/F-9)


04-06-18 Diphu Karbi Anglong Autonomous Council


Council & District level staffs

38 (M-30/F-8)

TOTALS 5 Nos. 224 (M-184/F-40)


RTPS TRAINING IN HAFLONG, 27-03-18

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9. Support Process Re-engineering in Selected Services in the Target

The ARIAS Society conducted series of meetings with officials of the Autonomous Council Areas

with the objective of extending the purview of BPR studies to include the RTPS services notified

under the Councils. In this regard, a joint meeting of the concerned stakeholders was held in

Guwahati on 26th November 2018. The meeting was attended by 14 members from the three

Autonomous Councils apart from the representatives of ARIAS Society. Based on the discussions

RTPS TRAINING AT MUSALUR, 28-8-2018 RTPS TRAINING IN KOKRAJHAR, 28-08-18

RTPS TRAINING AT DIPHU ON 04-04-2018 RTPS TRAINING IN UDALGURI, 01-09-18

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held, 14 services have been identified by the three councils for coverage under BPR study. Table

(7) below provides the details of the 14 services identified during the discussions.

Table (7): List of Services Identified to be Included under BPR study

Council Name Department List of Services

Bodoland Territorial Council


Birth Certificate in rural areas


Death Certificate in rural areas


Delayed registration of birth in rural areas


Delayed registration of death in rural areas

Labour & Employment Registration of business establishment and shops under the Assam shops and Established Act, 1971.

Labour & Employment Renewal of registration certificate of the established under Assam Shops and Established Act, 1971.

Labour & Employment Duplicate copy of registration certificate of the established under Assam Shops and Established Act, 1971.

Co-operative Dept. Registration of Co-operative Societies under Co-operative Societies Act, 2007.

North Cachar Hills Autonomus Council

Revenue & Settlement Permanent Residential Certificate (PRC) in rural areas

Revenue & Settlement Jamabandi copy under rural areas

Revenue & Settlement NOC for immovable properties in rural areas






Delayed registration of birth in rural areas


Delayed registration of death in rural areas

Karbi Anglong Autonomus Council

Transportation Learner License

Transportation Driving license for Transport

Transportation Driving license for Non-Transport

Transportation Vehicle registration for Transport

Transportation Vehicle registration for Non-Transport

Transportation Duplicate vehicle registration for Transport

Transportation Duplicate vehicle registration for Non-Transport






NOC for Delayed registration of birth

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NOC for Delayed registration of death

AH&V Valuation Certificate of animals/birds

10. Monitoring and Evaluation Activities

a. Baseline study findings

The Baseline survey of the ACCSD project was conducted by the third party agency, M/s Deloitte

LLP. and was reported in Oct. 2018. It was reported that about 14% responses collected were

collected from the Autonomous Council Districts out of total sample of 8522 respondents.

One of the surprising findings in the study was that the proportion of respondents stating

awareness about ARTPS was highest in West Karbi Anglong, Karbi Anglong and Dima Hasao and

lowest was in South Salmara-Mankachar, Goalpara and Bongaigaon district. The awareness level

observed in West Karbi Anglong, Karbi Anglong and Dima Hasao districts was with around 80%,

66% and 61% respondents respectively about the Act and 32%, 18% and 27% about the

supporting documents, as shown in the graph (Fig. 3) below.

The report states that the reason behind high level of awareness in the 6th Schedule

Autonomous Council districts was the recent focus on developing and implementing the Tribal

Action Plan along with emphasis on notifying services under RTPS in the autonomous council

districts may have impacted the recall value and impacted the awareness of respondents in the

concerned districts.

Figure (3): Top 3 Districts with Highest Level of Awareness on ARTPS Act.

32%

18%

27%

80%

66%

61%

0% 20% 40% 60% 80% 100%

West Karbi Anglong

Karbi Anglong

Dima Hasao

Awareness About RTPS Act. Awareness About Supporting Documents

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b. Monitoring and Evaluation visits in the Autonomous Council Districts

Regular monitoring visits have been made to the Autonomous Council districts to monitor the

progress of the project and TDP activities, and to collect feedback and suggestion from the

council officials.

Some of the key feedbacks received from the BTC officials relevant to TDP and RTPS

implementation are:

They expressed that the Training on ARTPS was very helpful to the officers to know about

the act. But the training happened sometime back and hence there has to a follow-up on the

training;

Need for end-to-end online system of service delivery for efficient database management;

Assamese and English should be the medium of training;

In addition to the officials of the departments, the training should also be provided to the

dealing assistants;

Training can be also provided through digital media, like utilizing mobile devices; and

BTC don’t have any specific official document mentioning who should be the DPS, AA and RA

in the departments. They would like to have a guideline on the same, if there is any.

Figure (4): Snapshot of the Monitoring & Evaluation visit conducted in Kokrajhar, BTC

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Some of the key feedbacks received from the KAAC officials relevant to TDP and RTPS

implementation are:

Initial apprehension about RTPS Act affecting the Autonomy of the Council was cleared as a

result of the TDP/TAP workshops;

They expressed immense need for capacity building on the act to the officials and staffs of

different departments;

There should be a follow up meeting for the tribal action plan (TAP) for necessary

discussions and actions to be taken there off.

It was also discussed that when any service has to go through any other department the

timeline for that service is interdependent on both the departments. Hence there should be

an addition in the act specifying the provisions for such interlinked services.

Following suggestions were proposed for the future training on ARTPS :

a. Assamese and English should be the medium of training;

b. In addition to the officials of the departments, the training should also be provided to

the dealing assistants, who deals with the files regarding delivery of services.

c. Training should have 20-25 participants so that sessions are interactive in nature and

participants can understand thoroughly.

d. Training should preferably be organized within Karbi-Anglong at respective locations.

e. Trainer should be well experienced with the ARTPS act, application process of the

services and functioning of the KAAC.

Figure (5): Snapshot of the Monitoring & Evaluation visit conducted in Diphu, KAAC

21

Some of the key feedbacks received from the NCHAC officials relevant to TDP and RTPS

implementation are:

NCHAC has expressed their need for capacity building on the ARTPS act to the officials of the

departments;

Focus on additional services under RTPS and defining timelines for all;

Define provision service delivery involving 2 or more departments. For example, PRC

certificate for non-tribal citizen has to go through separate verification in the block office

other than the council office.

The PRC certificate has to pass through the Executive Members. Hence, they should also be

taken on board for implementing the act.

Provision for requisite e-governance facility in the Government offices;

The Council is ready to set up the Apex Body to carry forward the activities of the project as

well as monitoring the progress. The council is expecting the guideline from ARIAS Society to

form the body.

Following suggestions were proposed for the future training on ARTPS –

a. Hindi and English should be the medium of training;

b. In addition to the officials of the departments, the training should also be provided

to the dealing assistants;

c. Trainer should be well experienced with the ARTPS act, application process of the

services and functioning of NCHAC.

Figure (6): Snapshot of the Monitoring & Evaluation visit conducted in Haflong, NCHAC