annual report 2009-2010 - craven community...
TRANSCRIPT
Annual Report2009-2010
www.cravencc.edu
Mission StatementCraven Community College is a dynamic and responsive institution of higher education committed to improving and enriching individual lives and society
through comprehensive, high quality and accessible learning opportunities that allow students to contribute and compete in a diverse and global community.
Vision Statement
By 2015, Craven Community College will be recognized as a vibrant community college focused on student success and lifelong learning through innovative community partnerships, cultural arts programming, military
educational services, public radio, and workforce training.
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Table of Contents
MESSAGE FROM THE PRESIDENT ………………………………………………………… 3
ACADEMIC AFFAIRS EXECUTIVE SUMMARY …………………………………………….. 5
LIBERAL ARTS LEARNING CENTER ……………………………………………….. 7
CAREER PROGRAMS LEARNING CENTER ……………………..………………….. 11
HAVELOCK-CHERRY POINT CAMPUS LEARNING CENTER …………….………… 15
CONTINUING EDUCATION LEARNING CENTER………………………………….. 19
LEARNING SUPPORT CENTER ………………...………………………………….. 27
DEPARTMENT OF EDUCATIONAL PARTNERSHIPS ………………………………... 33
DEPARTMENT OF RESEARCH AND PLANNING …………………………………… 35
STUDENT SERVICES EXECUTIVE SUMMARY …………………………………………….. 37
ADMINISTRATIVE SERVICES EXECUTIVE SUMMARY ……………………………………. 41
CRAVEN COMMUNITY COLLEGE FOUNDATION ………………………………………… 47
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Message from the President Annual Report 2009-2010
It has been an extraordinary year in the life of the College. Unprecedented enrollment growth and extreme fiscal conditions challenged the Leadership Team. Unintended consequences surrounding the Tobacco Free Policy and Bender Building challenged the Board of Trustees. Charles Darwin said, “It is not the strongest of the species who survive, or the most intelligent, but those who are most adaptive to change.” We responded to the challenges that came our way and we made tough choices. It is the collective wisdom of the staff and the Board that is transforming Craven Community College; an institution focused on Excellence, Service and Leadership. The Annual Report 2009-10, an account and acknowledgment of our efforts and accomplishments, is the second such document produced by the College. The content is impressive particularly in a year that could be characterized as nothing less than a roller coaster ride. The Leadership Team struggled with adopting a budget in July based on an 16% decrease in funds eliminating positions, travel and professional development. When enrollments increased by 11% (FTE) in fall and the State’s budget reversions were removed, 14 full-time temporary positions were added for the spring. Twenty-five new positions for 2010-11 were added as spring enrollment increased 25% (FTE) and summer enrollment increased 75% (FTE). Likely this is the largest single group of new hires in the College’s history and it will have a significant impact on the College culture. Change always takes great effort and great planning. Tremendous progress has occurred in all units, centers and departments across the College. Highlighted below are some of the important happenings that took place throughout the year.
Strategic Plan – A comprehensive planning process over 18 months involving 200+ internal and external stakeholders has culminated in a new Mission Statement, Vision Statement, Strategic Goals and Values for the institution. The new document entitled Many Voices One Vision: Craven 2015 will serve as our roadmap for the future.
Operational – A new organizational structure was implemented in July. The President’s Cabinet was reconfigured to include representation of faculty and professional staff and the President’s Council was newly created to enhance collaboration/communication. All Board policies have been under review to align with the NCCCS codes. The Mercer Group was hired to do a Classification & Compensation Study.
Academic Excellence - The Phi Theta Kappa Honorary Society, that recognizes high academic achievement, was designated a 3 Star Chapter and received the award for Most Improved Chapter; their exemplary research project for New Bern’s 300th Celebration was widely recognized throughout Craven County. Two new health programs, Physical Therapy Assistant and Pharmacy Tech, were approved by the System. The new Composites program enrolled 57 students in its first year nearly doubling
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expectations. A $535,000 Golden Leaf Grant Award enabled the College to purchase much needed equipment for the program and supported Early College East efforts.
Student Services - A First Year Experience (FYE) Summit was facilitated by Dr. John Gardner and Dr. Betsy Barefoot to assist in the creation of a comprehensive FYE plan focused on improving student retention; an FYE Coordinator was hired. Recommendations from an Athletics Advisory Group included reinstating a sports program and hiring an Athletic Director. Financial Aid TV was purchased and installed on the website to assist students; $6 million in Pell Grants were processed and awarded. The first-ever federal TRIO grant was submitted on behalf of the College.
Foundation – The Executive Director of the Foundation announced her retirement in January and a new Executive Director was selected. Discussions were held with the Executive Board of the Foundation in February resulting in the decision to conduct a program review by an outside consultant, Ms. Sue Kubik. The report provides the Board and new Executive Director with a framework for reinventing the Foundation.
Technology – Web registration was implemented and became a viable option for students. The IT team was extremely busy installing computerized workstations in more than 55 classrooms, replacing three computer labs, installing one mobile laptop lab and adding a new sound system to the Orringer Auditorium.
This year’s Annual Report 2009-10 reveals a College that is evolving and changing. We are reminded of a quote by Carly Fiorina that was shared during Cabinet’s summer retreat, “All triumphs are made of the same stuff: the right support, the right team, the determination to achieve the goal, and lots of really hard work.” Our accomplishments this year are because the right team of people is being assembled and because we have complimented and relied on one another. We have worked hard and we have prepared. We have kept the end goal in mind – serving students and serving the community.
In complex organizations such as ours change will not occur over night, but people will achieve more when they are motivated by a purpose worthy of their efforts. A real shift in organizational thinking and behavior is occurring at Craven Community College and the momentum of our guiding coalition continues to strengthen. I am witnessing people and a College that are filled with aspiration and inspiration. We can all take pride in knowing that Craven Community College is Enriching Lives…Creating Futures!
Many thanks, Catherine Chew, President
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Academic Affairs Executive Summary Annual Report 2009-2010
The newly created Academic Affairs Unit that became operational on July 1, 2009 has 5 learning centers led by deans and 2 departments led by directors. The deans are often referred to as the “dream team” because they are very competent and highly motivated. As is highlighted in the center and department summaries on the following pages tremendous effort has been expended by colleagues this year.
Collaboration has been key to the success of the Unit. Deans Boucher, Faithful, Harpine, Pharr and Varnell have been strong advocates for their respective area, but they willingly look at issues from a systemic, college-wide perspective. The newly created Educational Partnerships Department led by Sherry Forrest has been very active: new articulation agreements have been signed with Mt. Olive College and Southern Illinois University; summer youth camps have been added for middle school students; and stronger relationships have been forged with high school counselors, administrators and faculty. The Research and Planning Department lacked leadership for nearly a year due to budget constraints. Dr. Jill Fegley was hired as director in March and she has quickly become engaged throughout the College and displayed a service-oriented mindset.
A huge void has been felt in the organization when Dr. Cindy Hess, Executive Vice President for Academic Affairs, resigned in April to accept a presidency at St. Louis Community College. She provided exemplary leadership during her 5 year tenure with the College. Noted accomplishments this academic year included: efforts with a faculty committee (Shawn Moore, Annette Walker, Dr. Randy King, Camoosha Bell, Dr. Bruce Waugh, Donna Bell, Donald Carpenetti, and Dan Best) that resulted in new workload guidelines; regularly scheduled Faculty Forums that were held to discuss teaching and learning issues; and orienting/mentoring a new team. All in all it was a productive year in Academic Affairs and the summaries that follow will provide details of important achievements.
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Liberal Arts Learning Center Annual Report 2009-2010
The Liberal Arts Learning Center encompasses several distinct areas of study within the General Education core curriculum: English/Communications, Humanities, Fine Arts, Social and Behavioral Sciences, Natural and Physical Sciences, and Mathematics. The Learning Center establishes programs of study leading to the Associate of Arts, Associate of Science, and Associate of Fine Arts degrees designed for students who intend to transfer to four-year colleges and universities. A fourth degree, the Associate of General Education, is designed to meet the needs of students who are primarily interested in only two years of college or who wish to transfer to a specialized major at a four-year college or university.
Learning Center Accomplishments
• Liberal Arts faculty collaborated to produce common student learning outcomes for many of the Liberal Arts courses in preparation for the General Education Outcomes assessment and report completed in spring 2010.
• The Green Team, consisting of several faculty and staff from across the College and led by Tanya McGhee, Department Chair for Science, Math, and Social Sciences and Cindy Seymour, Biology faculty, hosted several educational outreach activities to promote sustainability and environmental protection. Several films, lecture presentations, and a Green Fair educated and entertained nearly 400 individuals from both the college and the community. Community involvement from Green Team members earned them the Chamber of Commerce Environmental Business Award with five stars. In addition, the Green Team won the North Carolina Keep America Beautiful Award for the development, promotion, and successful implementation of the recycling program on the campus.
• Several new faculty and staff joined the Liberal Arts Learning Center. o Donald Carpenetti, Chemistry faculty, joined us in August 2010. o Jessica Cofield, Biology faculty, joined us in January, 2010. o Emily Drake, former Instructional Assistant, was promoted to Academic Program
Facilitator. o Several Temporary Full-Time faculty and staff assisted the Liberal Arts Center in the
spring 2010 semester including: Ann-Marie Anthony-Williams, Psychology faculty; Janet Doughty, Biology faculty; Fred Hausman, Mathematics faculty; Mary Ann Hodges, English faculty; Sara Jones, Lab Coordinator; Rebecca Shelby, Art faculty; and Christy Southern, English faculty.
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Communications, Humanities, Fine Arts
• Drawing, painting, design, photography, and ceramics students displayed their work in the Spring Art Show, April 26-30. The show was coordinated by Kurt Eslick, Art faculty, and Rebecca Shelby, full-time, temporary Art faculty. The show was judged by past faculty member and local artist Martha Williams. Hannah Miller won the President’s Art Award for her ceramic’s sculpture entitled “Lunch Box” (see front cover photo). Two Craven students currently have their work on display at the NCCCS Art Show in Raleigh.
• Encore, Craven’s singing ambassadors who are directed by Artistic Director Philip Evancho, has represented Craven on numerous occasions throughout the community during the past year and have performed in local productions of “FISH” and “Chicago” in the spring 2010 semester. Encore won first place awards in both the Contemporary and Creative Movement categories in the November 2009 Battle of the Choirs in Trenton, N.C.
• Craven Community Chorus, composed of community members and Craven students and under the leadership of Artistic Director Philip Evancho, performed the “Home for the Holidays” show in December 2009 and the "Travelin' Freedom's Road" show in April 2010.
• Phi Theta Kappa (PTK) students, led by Kate Amerson, Humanities/History faculty, were recognized at the March 2010 regional PTK conference in South Carolina for earning a three star certification and for being one of the region's most improved chapters. Contributing significantly to the chapter’s three star status was a service project which entailed research on significant figures and events in New Bern’s 300 year history with resulting radio spots for Public Radio East known as “Tricentennial Minutes.” In addition, the students created posters of their research which have been displayed in local businesses.
ENCORE! AND BATTLE OF THE CHOIRS - NOVEMBER 2009
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• Kathryn “Kate” Smaw Amerson, Humanities/History faculty, recently published a creative non-fiction novel, The Caregivers. Based on a true story, Kate mixes remembrances from her Great-Aunt Bette's life as an educator and socialite with a critical look at elder care and race relations in the south. The Caregivers is a bittersweet saga about the end of life as seen through the eyes of a loved one. The novel was released on June 4, 2010.
• Kerry Cox, Communications faculty, planned and organized a Speech Festival on the evening of November 20, 2009 in which his communication and writing students had the opportunity to present their work to an audience of approximately 150 students, family members, faculty, and staff. Developmental, curriculum, and Early College students read, acted, and sang during the Friday evening event.
• Sherry Faithful, English faculty, led a Writing Across the Curriculum (WAC) research project. The project focused on establishing the need for the program, identifying necessary resources and best practices for successful development and implementation, establishing administrative, faculty, and fiscal support for execution and maintenance of the program, and producing a timeline and written implementation plan. The research, which included a faculty survey, personal communications, and focused inquiry concluded in a detailed implementation report for the 2010-2011 academic year.
Science, Mathematics, and Social Sciences
• Several Science faculty participated in the Kingston Regional Science Olympiad competition held at Lenoir Community College. The event offers middle and high school students intellectually stimulating and engaging science events in a competitive environment while promoting scientific inquiry, sportsmanship, and collaboration. Donald Carpenetti, Chemistry faculty, Jessica Cofield, Biology faculty, Sara Jones, Lab Coordinator, Tanya McGhee, Department Chair for Science, Math, and Social Sciences, and Maria Pharr, Dean of Liberal Arts, participated as event developers, event leaders, and/or helpers.
• Katrina Bishop and P.D. Scott, Mathematics faculty, led an effort to establish recommendations for improved delivery and student success in developmental mathematics. The research and analysis revealed a need for written guidelines and professional development opportunities for full- and part-time instructors regarding aspects of teaching and learning specific to developmental mathematics, revised processes for student advising and placement, and revision of misaligned course competencies in the developmental math courses. Research and recommendations from this project have resulted in modified placement test scores for MAT 060.
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• Katrina Bishop, Mathematics faculty, was awarded the Cherry Point OSC Continuing Education Scholarship for continued study in pursuit of a Master’s degree.
• Randy King, Mathematics faculty, in collaboration with Emily Drake, Academic Program Facilitator, developed a comprehensive database of student grades from fall 2007 to the present that can be used to analyze student success across the curriculum. The data generated from this project will be used to establish best practices in course delivery methods, retention strategies, and other criteria to improve student success.
• Caroline Parham-Ramsey, Sociology and Anthropology faculty, presented “Foxfire Methods in Sociology: Student Learning Through Local Ethnography” and presided in a panel discussion on “Experiential Learning in Community College and Small College Sociology Classes” at the Southern Sociological Society annual conference in Atlanta, Georgia.
• Cindy Seymour, Biology faculty, organized Biodiversity Day in collaboration with several faculty and community individuals including Donald Carpenetti, Chemistry faculty, Jessica Cofield, Biology faculty, Cathy Cresswell, adjunct Biology faculty, Janet Doughty, temporary, full-time Biology faculty, Sara Jones, Lab Coordinator, Tanya McGhee, Department Chair for Science, Math, and Social Sciences, and staff from Weyerhaeuser’s Cool Springs and the North Carolina Aquarium at Pine Knoll Shores. This community outreach activity brought over 150 local middle and high school students from across Craven County to the New Bern campus.
• Tanya McGhee, Department Chair for Science, Math, and Social Sciences, and Cindy Seymour, Biology faculty, were inducted into the Alpha Psi Chapter of the Delta Kappa Gamma International Honor Society for Women Educators which is devoted to personal and professional growth and excellence in education.
• Cindy Seymour, Biology faculty, was awarded the North Carolina Environmental Education
Certification for completing 200 hours of environmental study.
• Robert Scull, History and Geography faculty, was awarded a National Endowment for the Humanities Workshop grant for participation in “Building the New South – The Social and Economic Transformation of the Piedmont After the Civil War.”
BIODIVERSITY DAY STUDENTS
LEARN ABOUT ALLIGATORS
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Career Programs Learning Center Annual Report 2009-2010
The mission of Career Programs at Craven Community College is to provide educational programs of the highest quality to serve the community and local industry and to assist students in securing employment in these areas.
Business, Technical and Service Programs
• An articulation summit was held Oct. 12 with Craven County Schools’ personnel. Craven faculty met with subject area counterparts from New Bern, Havelock and West Craven high schools to talk about ways to encourage student enrollment in technical education and to look at commonalities with college and high school curricula.
• Craven Community College was awarded $535,000 from the Golden LEAF Foundation for improvements in the composites program and planning for the Early College East High School in Havelock.
• Networking Technology and Information Systems Security student Jonathan Irwin was recognized as the Academic Excellence Award recipient from Craven Community College. Irwin was invited to meet Governor Beverly Perdue at the Governor’s Mansion in April as part of the North Carolina Community College System’s recognition of excellence, “The Great within the 58.”
• Industrial programs saw unprecedented growth in 2009-10, in large part due to the layoffs at Hatteras Yachts. The new composites program started strong with more than 57 students.
• Eleven of the 20 Craven Community College students accepted into the Student Career Experience Program for Fleet Readiness Center East were from business, industrial and transportation programs.
• Education and machining programs underwent significant course changes as a result of Curriculum Improvement Projects effective for the 2010-11 academic year. A CNC option was added to machining, the Special Education concentration was eliminated, and School-Age Education is a stand-alone program now rather than an Early Childhood Education concentration.
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• Instructors are working to re-package all CCC’s computer programs under the new curriculum program, Computer Technology Integration. Students will be able to enroll in the new program in fall 2011 once state approval is gained.
• The Office Administration program was terminated at the end of the 2009-10 academic year. Students are being encouraged to move into Medical Office Administration.
Health Professions Programs
Health Professions Programs provide students excellent and enriching learning experiences that prepare them for discipline specific certification or licensure exams and entrance into a dynamic and technologically diverse workforce; empowerment to provide holistic care to patients, families, and the community; encouragement for lifelong learning; employment opportunities through collaborative relationships with area employers; and the opportunity to enhance their personal and professional lives. Accomplishments for 2009-10 include:
• Two new programs, slated to begin in fall 2010, have been added to Craven’s Health Professions offerings: Physical Therapist Assistant and Pharmacy Technology. Both are selective programs that require students to take the Test of Essential Academic Skills (TEAS) to compete for one of 20 seats in each program.
• Craven’s new state-of-the-art nursing simulation laboratory, which houses the technologically
advanced METI iStan simulation mannequin, opened spring 2010. The lab has been a wonderful addition to the college’s nursing programs as it offers students real life scenarios that prepare them for patient care in hospitals and other healthcare settings. Spring semester saw 160 students rotating through the lab, including nurse assistant students. In addition, several formal tours through the lab have been given.
STUDENTS USING THE NEW SIMULATION LABORATORY
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• The Health Information Technology program has been restructured so that students will enter the program in the fall as opposed to the spring. The Medical Assisting curriculum has also been reorganized and expanded from a 9-month to a 12-month program. The health professions department anticipates that both of these changes will lead to increased enrollment and student satisfaction.
• Nursing faculty members Belinda Barnhill and Maureen Abraham are participating in “Leadership for the 21st Century” sponsored by East Carolina Center for Nursing Leadership and funded through the RWJ and NWH Foundations through their partners in nursing initiative.
• Craven’s nursing club, chaired by Joyce Belfance, has been revived! The club has participated in health fairs at Oaks Road Elementary and Annunciation Catholic School, sponsored an ice cream social for new nursing students, and hosted the associate degree nursing pinning reception.
Law Enforcement and Criminal Justice Programs
Basic Law Enforcement Training (BLET) is designed to give students essential skills required for entry-level employment as law enforcement officers with state, county, or municipal governments, or with private enterprise. Students must successfully complete and pass all units of study which include the certification examination mandated by the North Carolina Criminal Justice Education and Training Standards Commission and the North Carolina Sheriffs’ Education and Training Standards Commission to receive a certificate. The Criminal Justice Technology program is designed to provide knowledge of criminal justice systems and operations with a focus on local, state, and federal law enforcement, judicial processes, corrections, and security services. Accomplishments for 2009-10 include:
• Candice Wilson, Criminal Justice Society President, has worked closely with club advisors Mr. McCain and Mr. Hunter to offer a variety of field trips and activities for club members. During the past year students have enjoyed field trips to the SBI Crime Lab in Raleigh, the Vanceboro Correctional Institution, the Jones County Jail, and the Craven County Law Enforcement Officer Association Pistol Range where they had the opportunity to fire a variety of weapons. Public service events the Criminal Justice Society participated in include Holiday Food Drives for the Christian Community Center in Vanceboro and the Ministerial Outreach Food Pantry in Havelock, and the Habitat for Humanity Blitz Build in New Bern. Other projects and field trips are being planned for upcoming semesters.
• The Associate in Applied Science degree program in Criminal Justice Technology has been very
successful offering the full program both traditionally and through distance education. As a result of recent economic conditions the enrollment in the program has increased by 20% based on full-time equivalent (FTE) student numbers.
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• The Criminal Justice Technology diploma program has also experienced an increase in FTEs by 37%.
• For the first time ever the BLET program offered both day and evening classes in the spring 2009
and fall 2010 semesters. The BLET program also saw a 33% increase in FTE growth this past year.
• To aid students with the cost of the BLET program the Criminal Justice Department worked with other College employees to secure Golden Leaf Opportunities for Work (GLOW) and JobNOW grants. The GLOW grant paid all student fees, books, and uniform costs totaling $593 in savings per student.
• The Basic Law Enforcement Training program’s first-time test takers had an average pass rate of
87% for the NCCCS Critical Success Factor which equaled the state average of 87%.
• The Detention Officer Certification Course (DOCC), also known as Jailer Academy, has had a 100% State exam pass rate every time the class was offered since the program started three years ago.
BLET STUDENTS PRACTICE AT THE FIRING RANGE
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Havelock-Cherry Point Campus Learning Center
Annual Report 2009-2010
The Havelock-Cherry Point Campus is dedicated to excellent service and teaching, meeting the diverse learning needs of the Marine Corps Air Station (MCAS) Cherry Point, the Havelock community and the surrounding areas through a variety of high quality programs and delivery systems with particular emphasis on aviation, local industry and Marine Corps postsecondary educational opportunities.
Institute of Aeronautical Technology
• In spring 2010, 100% of the evening Airframes class obtained their Federal Aviation Airframes certification. This is the first class in the Aviation program’s history to accomplish this milestone.
• The Director of the Institute of Aeronautical Technologies, Lee Ashburn, represented CCC as a guest speaker at the Annual North Carolina Airport Association Convention held this spring in Sunset Beach.
• In the spring, seventy-five Federal Aviation Administration (FAA) Inspection Authorization
personnel attended the FAA North Carolina Region Conference hosted at the Havelock-Cherry Point campus.
• In November 2009 and March 2010, Aviation Instructor Jeff Brown attended two composite training courses at Abaris Composite School in Atlanta Georgia. The training enhanced and supported the Aviation System Technology as well as the Manufacturing Composites programs at CCC.
• Ten Aviation Technology students were selected for the Student Career Experience Program (SCEP) with the Fleet Readiness Center East. These students will be able to obtain valuable work experience in Aviation maintenance while completing the Aviation Technology degree.
• This spring, Aviation Instructor Russ Boyce attended the Teledyne Continental engine factory
AVIATION STUDENT WORKING ON PLANE
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training school. The training enhanced the instructional capability of the Aviation Technology program in the field of aircraft piston engines.
• During fall 2009, Havelock-Cherry Point campus hosted the CCC Foundation’s Aviation Scholarship Drive Luncheon. The proceeds of the luncheon provided scholarships for aviation students Airframe and Powerplant license testing fee.
Academic Affairs
• During fall 2009, the Havelock-Cherry Point Learning Center completed and received five commendations for education services to military members aboard MCAS Cherry Point in the Military Volunteer Education Report (MIVER) conducted by the American Council on Education.
• The Marine Learner Online Program (MLO)
was developed and implemented during the spring. The MLO provides the opportunity for active military service members and dependents to earn an Associates of Arts degree completely online.
• In the fall a N.C. State University Engineering lab was established to support the Bachelor of Science in Engineering degree program offered at the Havelock-Cherry Point campus.
• CCC signed an articulation agreement with Southern Illinois University in June 2010 to provide CCC students a seamless transfer to SIU’s Bachelor of Science in Aviation Management program. The agreement will enable graduates of CCC’s Aviation
Technology degree to complete SIU’s Aviation Management degree in approximately one and a half years.
• The Havelock-Cherry Point campus hosted the North Carolina State University Department of Engineering Open House in the spring where 40 prospective students participated in the event.
Continuing Education
• A proposal was accepted to present a talk on “Military Aviation Workforce Development: a Model of Success” at the North Carolina Workforce Development Partnership Conference in October
STUDENTS IN THE MARINE LEARNER ONLINE PROGRAM
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2010. The presentation will demonstrate how partnerships with North Carolina Military installations created the opportunity to develop and deliver an Aviation Workforce Training Certification Program.
• During the fall 2009 semester, Havelock-Cherry Point campus was awarded the Military Academic Success Program (MASP) by the Education and Training Department at MCAS Cherry Point. The contract increased CCC’s presence on base and assists active service members in basic reading, writing and computational skills.
• The following new Continuing Education Programs/courses were introduced at the Havelock- Cherry Point campus: Lean Six Sigma Black Belt; Lean Six Sigma Green Belt; Effective Presentation Skills; Adaptive Leadership; Influential Leadership; Leading Change; Mastering Interaction Skills; and Audit Management and Supervision.
• During fall 2009, Havelock-Cherry Point campus developed and implemented the Federal Aviation Administration Airframe and Powerplant (A & P) Preparatory Course at MCAS New River. The course provides the opportunity for active Marines to become A & P certified enabling them to be job ready after life in the Marine Corps.
Student Services
• The Havelock-Cherry Point Campus Learning Center increased the number of outreach initiatives by attending MCAS Cherry Point Welcome Aboard Briefs, Unit Safety Stand Downs, the Marine Corps Ball, the Salute to the Veterans, the North Carolina State Chili Festival and local job/education fairs.
• During the fall 2009 semester, in an effort to address the financial aid needs of CCC students, the Havelock-Cherry Point campus obtained a Financial Aid Counselor two days a week.
• The Havelock–Cherry Point campus hosted 50 middle school-aged students at the North Carolina State University/CCC Middle School Engineering Camp in summer 2009.
• In an effort to support the transitional needs of active military and veterans into the college setting, the Havelock-Cherry Point campus established the Collegiate Veterans Association in spring 2010.
• In fall 2009, Gery Boucher, Dean of the Havelock-Cherry Point Learning Center, placed first in
the 2009 North Carolina State Chili Festival Chicken Wing Competition.
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INSTITUTE OF AERONAUTICAL TECHNOLOGY ON THE HAVELOCK-CHERRY POINT CAMPUS
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Continuing Education Learning Center Annual Report 2009
Continuing Education promotes lifelong learning by offering a wide range of programs and services. The Continuing Education Learning Center provides courses which upgrade the occupational skills and knowledge of individuals at all levels of labor and management, offers services to small businesses, and provides programs to meet the training needs of new and expanding industries. Programs are also provided to meet literacy needs, basic skills improvement, and high school equivalency certification. Additionally, a broad range of courses are offered that contribute to lifelong learning and develop or improve leisure time activities.
Learning Center Accomplishments
• Layne Harpine was appointed in April 2009 as the Dean of Continuing Education to oversee the Learning Center.
• A new learning center organizational structure was put in place in spring 2010.
• The Continuing Education administrative services and a majority of Continuing Education classrooms were moved from the Bender Building to the Brock Building.
• Continuing Education sustained growth in all three terms of 2009. Overall changes from 2008 to 2009 showed increases in enrollment (+1,772 students) and full-time equivalents (FTE = +95.5).
• The 2009 duplicated student headcount was 25,521 (+7.5% increase) and FTE was 668 (+16.7 increase).
Basic Skills Program
Basic Skills programs provide free educational foundations to assist adults to become literate and obtain the knowledge and skills necessary for employment and self-sufficiency, to assist adults who are parents to obtain the educational skills necessary to become full partners in the educational development of their children, and to assist adults in the completion of a secondary school education. Educational opportunities are also provided to improve reading, writing, mathematics, and communication skills. Accomplishments for 2009 include:
• The Knights of Columbus awarded a $300 grant to the Compensatory Education Program. The money will be used to purchase materials on careers and ‘real world’ reading materials.
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• $6400 was awarded to train the ESL Instructor/Coordinator to become a state trainer for the Comprehensive Adult Student Assessment Systems (CASAS).
• The ESL Instructor/Coordinator, Katrina Ramsey, has achieved North Carolina Level 1 Instructor Certification.
• $1600 was donated by the Civitans to purchase projectors for the 2 Compensatory Education classrooms.
• The department has created a Facebook page to assist in reaching potential students and to keep existing students abreast of current ‘happenings.’
• The program publishes a newsletter once per semester to highlight student and program accomplishments.
• The Department has received site approval to open a new Compensatory Education program at RHA Howell.
• While it is not mandatory, the North Carolina Community College System encourages programs to use the “Online N.C. Orientation to Basic Skills” for new instructors as part of their new instructor training. It is a non-facilitated, free, online course designed to introduce instructors to essential knowledge and skills. Here at Craven, all new instructors must complete this course prior to entering the classroom. Additionally, all existing instructors must complete the course by August 2010.
• During 2009, Basic Skills had 50 Adult High School (AHS) graduates and 116 General Education Diploma (GED) graduates.
Customized Training and Workforce Development Programs
Customized Training and Workforce Development encompasses four unique departments all dedicated to providing quality specialized and customized training programs to meet the needs of industry, businesses and community agencies located in the city of New Bern and Craven County. These
DR. CHEW CONGRATULATES MAURICE POWELL
AFTER THE AHS/GED GRADUATION
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components are: Continuing Education Service, Continuing Education Healthcare, Business & Industry Education, and Workforce Development composed of Occupational Education and Customized Training. These training programs are designed to accomplish two primary goals: to provide customized/specialized training to meet the needs of industries and businesses in the local service area and to enhance student skills to meet the training needs identified by the industry. These programs also provide the businesses and industries we serve with the tools to stay competitive through advanced technology training, to become more efficient through lean manufacturing training, to meet federal and state mandated training for medical, law enforcement, fire and safety and to help maintain a highly skilled workforce. Accomplishments for 2009 include:
• The Customized Training program received a score of 100% in 2009 for the Critical Success Factor of Client Satisfaction with Customized Training which exceeded the targeted state performance level of 90%.
• Occupational Extension (OE) courses saw increased enrollment and FTE when comparing fall 2008 to fall 2009. OE rose from 4,943 to 5,324 enrollees and from 145 to 155 FTE.
• Department members served on multiple grant teams such as GLOW, JobsNOW, Aerospace, CRC, ASPIRE, and NCSU IMST resulting in well over $1 million in awards.
• The program had a marked increase in the marketing and promotion of Career Readiness Certification (CRC) assessments. We assessed several hundred citizens resulting in over 240 individuals from unemployed/underemployed groups, high schools, college programs, business, and industry earning the nationally recognized certificate at various levels (48-Bronze, 154-Silver, and 42-Gold).
• The Continuing Education Learning Center programs were well represented in statewide comparisons. The Emergency Medical Services program was 2nd overall; the Criminal Justice was 3rd; and the Health Occupations ranked 4th when compared to the other 57 community colleges statewide.
• Craven led the region for mandated Criminal Justice training in Continuing Education by earning 44.3 FTE during the year, the third largest in Occupational Extension. This outpaced five other community colleges in our region, ranging from two to fourteen times higher.
• There was a slight decline in enrollment after the initial announcement to the community of the state mandated increases in CE registration fees. However, through marketing, advising, reworking programs, and adding new programs that showed potential, enrollment rebounded and we ended with a 12% increase in overall health-related program enrollment.
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• The Continuing Education Learning Center collaborated with the academic Nursing Department
to gain shared learning space and usage of the hospital-based Simulation Lab. These classroom and lab facilities have provided beneficial hands-on experiences for ConEd medical program students.
• Continuing Education developed a hybrid version for our Nursing Assistant II program and implemented it through our campus Blackboard online software. Two classes have successfully completed the program using this new option with positive reviews from both instructors and students. Eleven students have completed the program to date with continued request for future enrollment.
• Craven’s unique program offerings have met local needs and they have had statewide impact. Classes such as Terrorism Awareness for Law Enforcement or the In-Depth Gang Awareness classes attracted students from all over North Carolina.
• Business and Industry training promoted workforce and economic development by developing strategic partnerships with selected businesses, industry, community agencies and training providers.
• Ed2go enrollment growth for 2009 was 36.7% higher than for 2008.
• Customized Training continued to develop strong working relationships with local industries including: Hatteras Yachts, Drahtzug Stein, Weyerhaeuser, and BSH Home Appliances Corporation to name a few. Specialized training programs were developed to enhance employee skill sets to meet the ever changing needs of companies to stay competitive and maximize efficiencies to maintain required profitability levels.
Workforce Readiness Programs
The mission of the Human Resources Development (HRD) workforce readiness program is “to educate and train individuals for success in the workplace”. The HRD program provides skill assessment services, employability skills training, and career development counseling to individuals in transition and in the emerging workforce. Accomplishments for 2009 include:
• The Workforce Readiness Program coordinated a campus Service Fair in February 2009 for over 300 laid-off Hatteras employees. The following service agencies participated: Employment Security Commission/Joblink, Eastern Carolina Workforce Development Board, Craven Co. Dept. of Social Service, Vocational Rehabilitation, Coastal Community Action, Inc., MCAS Cherry Point Human Resources, and Craven Co. Health Dept., along with other County agencies.
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• The Workforce Readiness Program also coordinated an Education Fair on campus in March 2009 for laid-off Hatteras and Amital employees. Close to 200 participants attended.
• Workforce Readiness staff assisted with the Craven County Twin Rivers Job Fair at the Craven Co. Convention Center in March 2009.
• In spring 2009, new classes were developed for the laid-off Hatteras employees such as Computer Skills Training, Resources for Dealing with a Layoffs, and Career Planning and Assessments. Classes were offered day and night to meet the needs of participants.
• In October 2009 the HRD Director coordinated an Information Fair for employees at Embarq/Century Link due to the New Bern office closing and provided classes on resume writing and career planning.
• Craven’s HRD Program had an annual FTE increase of 17.6 over the previous year, and a record annual FTE of 83 for 2009. This was in part due to numerous layoffs in Craven County, and the HRD Program’s rapid response to offering new and additional classes to meet the needs of unemployed and laid-off workers. CCC’s HRD Program ranked 14th in the state by annual FTE for 2009. Overall the HRD Program served over 5,300 participants in 2009.
• The HRD Program at Craven CC ranked #1 in FTE in Continuing Education, and was the only HRD Program out of the 58 community colleges to do so.
• The Workforce Readiness Program integrated the Career Readiness Certification assessment as part of the HRD Program for participants.
• The HRD Director’s family initiated a yearly $500 scholarship to CCC’s Foundation to assist a student to attend Craven CC in honor of his deceased parents.
Small Business Center
The Craven Community College Small Business Center is a community-based provider of education, training and business counseling that is given to prospective and current business owners and their employees under the guidelines provided by the N.C. State Small Business Center Network (SBCN). The mission of the Small Business Center is to increase the success rate and number of viable businesses in North Carolina through it’s operations in the eastern counties of North Carolina from its offices on the New Bern and Havelock campuses of the College. The Center provides high quality, readily accessible, assistance to prospective and existing small business owners and their employees. The operations of the Small Business Center includes the counseling and referral services of the N.C. Military Business Center
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for clients seeking contracting opportunities with the military and the federal government. Accomplishments for 2009 include:
• The Small Business Center Director, Bob Ericksen, received an NCCCS-SBCN award for the highest proficiency level in business counseling and entrepreneurial training.
• The Small Business Center expanded the Entrepreneur Academy to offer training programs for entrepreneurs in business, science, music, agriculture, aquaculture, and live and practical art. The Academy was attended by 1,168 seated students this year. Eighty-seven new clients requested 204 sessions of business counseling.
• Small Business Center activities helped Craven County entrepreneurs secure $2.25 million in economic development loans and personal investments. The Director is a loan originator for the micro-loan program of the N.C. Rural Center, providing lending opportunities for small business clients.
• The Small Business Center manages the operations of the Military Business Center that this year brought Craven County contractors and sub-contractors $2.0 million of contracts awarded by the MCAS Cherry Point and assisted in finding $29 million of spending and economic development resulting from contract awards across the state of North Carolina facilitated by the Military Business Center.
• The Small Business Center hosted visits by two political leaders from the U.S. Congress this year. In June 2009 U.S. Senator Richard Burr worked with the SBC Director to hold a Contracting Fair for local contractors to take advantage of federal purchasing opportunities. A Town Hall meeting attended by local businesses was also put together for U.S. Congressman Butterfield at the college in August of 2009.
• Special Small Business Center adapts to current day needs of potential entrepreneurs by offering innovative seminars such as Bio-Diesel Day with Piedmont Fuel Cooperative, Forensic Day with the State Bureau of Investigation, Sustainable Gardening with the Craven County Health Department and the Cooperative Extension, Environmental Opportunities with Biology Researchers, and Bee-Keeping with local professional bee keepers.
• Special tools were created for entrepreneurs to allow testing of business ideas increasing the
probability of business success through an analysis of economic break-even points prior to a
SMALL BUSINESS CENTER SEMINAR FOR LOCAL
BEE KEEPERS
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capital investment. The special tool known as BETS was placed on the College’s Blackboard System.
• The Small Business Center’s four-page bi-monthly newsletter “Business Talk” is now in its sixth
year with articles about the college's activities, community business happenings and educational activities at the college. This year a new two-page “Business Talk” was produced on off-months to keep the presence of the college on the mind of the community.
• The Small Business Center works closely with the Craven County Rehabilitation Services and East Carolina Behavioral Health (ECBH) to support developmentally and medically challenged people find meaningful training for job opportunities and start-up businesses.
• The Small Business Center brings the community closer by interacting with leaders from the Economic Development Commission, the Craven County Board of Commissioners, the City of New Bern, the Chambers of Commerce, the Military Growth Task Force, the Craven County Board of Education, the National Association for Community College Entrepreneurship (NACCE), the National Business Incubation Association (NBIA) and the Erwin Kauffman Foundation.
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Learning Support Center Annual Report 2009-2010
The mission of the Learning Support Center is to provide technology and information, and to support the college community through effective services and resources.
Learning Center Accomplishments
• The Learning Support Center (LSC) established a monthly metric report to measure success and identified benchmarks for progress.
• Central Piedmont Community College and Stanly Community College were used as benchmark
colleges. The LSC implemented best practices from these colleges during the year including PCI upgrades and help desk expansion.
• A responsibilities matrix was created that outlines who is responsible for each service and who is trained in what technology across the LSC.
• LSC services were routinely surveyed to establish a baseline of performance and to establish goals for improvement.
• A Technology plan was developed with input from stakeholders across the campus.
• Campus Cruiser ($27,000) and other contracts that were not essential were eliminated in an effort to reduce costs and strategically utilize funds.
• The Technology Services area was reorganized to provide enhanced support for the college.
Academic Skills Center
The mission of the Academic Skills Center (ASC) is to provide resources, tutoring, and ADA services to curriculum students to assist in meeting their educational goals. Accomplishments for 2009-10 include:
• Over 11,000 students utilized the Academic Skills Center for more than 19,000 hours during the last academic year. Nearly 1,400 students utilized the computer, math, and writing labs.
• Approximately 1,500 students were serviced through the ASC Help Desk with expanded responsibilities in handling student services issues and Gmail questions.
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• Smarthinking online tutoring service was purchased to assist students in a wide variety of subjects.
• ASC developed an ADA manual for employees and a digital database to assist with ADA services. Forty-six ADA students were assisted during the 2009-2010 school year. In addition, ASC provided various assistive technologies, such as 3 smart pens, 6 Victor Stream Readers, an FM transmitter, and 2 digital recorders, to accommodate documented student disabilities.
• ASC proctored a total of 140 exams for external students. In addition, 2,216 students were proctored during CCC course make-up examinations.
• The ASC staff held Graphing Calculator workshops for mathematics students, Blackboard orientations for distance education students, and TEAS preparatory workshops for nursing program candidates.
• ASC also developed and implemented a formal evaluation procedure for tutors.
Library
The mission of the library is to offer resources and services to meet the curricular and instructional needs of students, faculty, and staff, and the informational and leisure needs of the community as a whole. Accomplishments for 2009-10 include:
• The library saw a 29% increase in usage last year with nearly 30,000 visits. Electronic library resources, such as the computer lab, wireless internet access, and laptops were utilized in addition to printed materials which contributed to the increase in traffic. Library laptops circulated 640 times. The actual circulation of print library materials, however, decreased by 9% compared to the previous year.
• 3085 DVDs and/or videos were circulated, an increase of 162% compared to last year’s numbers.
• 91 library sessions were offered including basic orientations, evaluating the internet, effective research, and N.C. LIVE basics. An N.C. Live Tutorial was also developed.
• The library was zoned based on noise level to allow a variety of study options.
STUDENT USING THE GODWIN MEMORIAL LIBRARY
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• An online library services request system was also created. • The room booking function was moved to the library and was successfully implemented. Thirty-
four external agencies used our facilities last year and $9,160 was collected in facilities usage fees.
Center for Teaching and Learning
The mission of the Center for Teaching and Learning (CTL) is to promote and support instructional excellence by working collaboratively with faculty and staff to develop a culture that values and rewards teaching and learning, respects and supports individual differences among learners, and encourages the creation of learning environments in which diverse students, faculty and staff can learn and excel. Accomplishments for 2009-10 include:
• The Center for Teaching and Learning held 84 sessions and had 640 participants (duplicated headcount). This included 132 staff, 47 full-time faculty, 48 adjuncts, and 5 students. The professional development training sessions were varied and included seated sessions, online training, and webinars. Twenty-six different instructors provided the training.
• A CTL advisory team was established and included representation from faculty, staff and administration.
• The CTL facilitated CCC’s conversion from Blackboard (Bb) 8.0 to Bb 9.1 with 13 seated training sessions, online training, and a dedicated week of Bb faculty support availability.
• The CTL facilitated CCC’s conversion from Campus Cruiser to Gmail through two training sessions.
• The CTL facilitated faculty and staff peer counseling, focusing on excellence through the “Square Share” and the “Teaching, Learning, Collaborating” programs. Faculty and staff shadowed partners and then shared what they learned.
• Training in the area of teaching methods was provided which included multiple learning styles, Kagan’s cooperative learning structure, and Square Share activities.
• Technology training occurred on the topics of Blackboard, teaching online, creating online tests, e-procurement, Groupwise, Gmail, adding video and audio online, Tutortrac, Access, and Excel.
• Training topics that were specifically requested were offered in the areas of customer service, professional communication, communication management, multiple levels of communication, budget and grant writing. Training was also offered on the topics of managing your boss, travel,
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conducting performance appraisals, and digital literacy.
• The CTL provided a list to supervisors of employee training participation. CTL also evaluated each training session and shared those results with the presenter. The CTL created and maintains a database of trainings, participants, and trainers for data analysis.
• The CTL served as a resource for employees participating in the Faculty Teaching Excellence Award and the Staff Excellence Award.
• The CTL offered orientation for adjuncts, staff, and faculty in both the fall and spring.
Technology Services
The mission of the Technology Services Department is to provide effective and timely support to the faculty, staff, and students by providing technology and services to assist in meeting the instructional and business needs of the college. Accomplishments for 2009-10 include:
• The New Bern campus obtained wireless connectivity in the fall and the Havelock Campus obtained wireless connectivity in the spring. The Havelock network infrastructure was upgraded to gigabit hardware with Power-Over-Ethernet (POE) support.
• The Technology Services Department replaced 3 computer labs, upgraded/replaced 35 faculty/staff computers and updated 40 classrooms on the New Bern campus and 19 classrooms on the Havelock campus by the installation or upgrade of lecterns, projectors, screens, and/or instructor computers.
• Network wiring and wire closets for One Stop, the new Academic Skills Center area, and the
Nursing Simulation Lab were installed. The nursing simulation lab was also successfully connected to the Carolina East training network.
• Hershey scanning was installed at Cherry Point and the Business Office on the New Bern campus. • The department staff facilitated the successful moves of Student Services, Continuing Education,
and Craven Early College. Staff also facilitated the technology equipment installations in the new Community Room.
CCC STUDENT JONATHAN IRWIN ENJOYS
THE WIRELESS TECHNOLOGY
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• Online Student Opinion of
Instruction surveys through Blackboard are now available due to the installation and setup of ClassClimate.
• The Learning Management System
was upgraded to Blackboard 9.1. The website was also upgraded to BeSavvy 4.7.
• Software programs were installed and deployed campus-wide to include E-Commerce and E-
Advising. Informer was also installed and training occurred. • Students now have the option of paying for classes online or setting up a payment via Nelnet. • The auditorium’s technology equipment was enhanced with a new screen, projector, and
speakers. • A Virtual Server was installed and several physical servers were replaced/upgraded including the
web server. New monitoring tools for the servers, as well as the network, were installed. • Student email accounts were converted to Gmail which eliminated the cost of Campus Cruiser
(~$27,000) while offering improved services. • Monthly metrics and benchmarks were established for each IT area. • Technology Services implemented the weekly evaluation of help desk tickets to improve customer
service through online survey evaluations. • Reporting standards were established that include records of minor equipment deployed, printer
deployment, patch installations, software deployment and technology equipment movement. • Several steps were implemented to complete PCI compliance, which included upgrading
equipment and reviewing policies. • The Department developed a plan for Single Sign On to be implemented in 2010-2011.
STUDENT USING A COMPUTER IN THE ONE STOP
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Department of Educational Partnerships Annual Report 2009-2010
The Department of Educational Partnerships extends the educational mission of Craven Community College by providing leadership for all educational initiatives. Through the efforts of this department, Craven Community College will partner with other institutions and community groups to offer a variety of educational opportunities to current and future CCC students. Accomplishments for 2009-10 include:
• The Director of Educational Partnership position was filled by Sherry Forrest on July 1, 2009.
• The Department of Educational Partnerships broadened the college’s outreach efforts in area high schools. These efforts included monthly visits to each high school and a presence at all high school and Early College orientation events, the CCC Career Fair, on-site high school registration events, curricula fairs, and student/staff presentations. Outreach efforts were also expanded to the local middle schools.
• The Department also increased the college’s marketing efforts to include the development and distribution of EDGE flyers to area high schools prior to the registration periods; the distribution of CCC View Books to area 10th graders and “January Completers”; and the distribution of these materials at community events including the Mum and Strawberry Festivals.
• The Director of Educational Partnerships developed procedures to allow high school “January Completers” to continue to enroll in CCC classes at no cost and collaborated with staff to implement state policy changes to allow June graduates to continue their college enrollment at no-cost.
• The Department of Educational Partnerships developed Articulation Agreements and hosted signing ceremonies with Mount Olive College and Southern Illinois University. Electronic versions of all Articulation Agreements and Memoranda of Understanding were produced and a database to monitor these agreements was developed.
• The Director collaborated with CCC staff to stream-line processes, including the implementation of
electronic passes for campus visitors.
MOUNT OLIVE ARTICULATION AGREEMENT SIGNING
CEREMONY - SPRING 2010
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• The Director collaborated with college and community stakeholders to implement on-site
Blackboard orientations. The Director also provided support to faculty and staff by registering and verifying grades and schedules for approximately 400 high school and early college students.
• The Department of Educational Partnerships collaborated with local stakeholders to write a grant requesting Tech Prep funds and submitted documentation from the previous grant cycle.
• Efforts to support high school enrollment and subsequent success at college were implemented by the Department of Educational Partnerships. High School enrollment increased by 36% from fall 2009 to spring 2010. The number of students receiving an “A” or “B” increased by 26% from fall 2009 to spring 2010.
• Memoranda of Understanding were developed for the Craven Early College and Early College-EAST Programs.
• The Director worked with faculty and staff to develop two new summer camp programs, improve and streamlined camp-related practices, collaborate on related news stories, and develop and distribute marketing brochures to all area elementary schools, middle schools and public/private school groups.
• The college website is being updated to include information for educational partners and community stakeholders.
• The Department hosted partnership groups that included faculty and administrators representing Curriculum and Instruction, Career/Technical Programs, General Occupational Programs, and Early College Programs.
• The Director hosted agency representatives and educational partners from across the state (Pamlico County to Charlotte). This group met on the CCC campus in March to address common issues and challenges and to investigate the long-term goal of developing a statewide NCCCS Educational Partnerships Association. The next meeting is scheduled for summer 2010.
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Department of Research & Planning Annual Report 2009-2010
The Department's mission is to progressively contribute to the strategic planning, policy formulation and decision-making processes of Craven Community College by advancing and providing timely and accurate quantitative and qualitative information, analyses and summary reports, and by providing leadership in Strategic Planning, Institutional Effectiveness, mission attainment, quality enhancement and accountability. Accomplishments for 2009-10 include:
• The strategic planning process began in February 2009 and continued through this past winter. Community and Campus Conversations were held early in the process to identify current capabilities of the College and to arrive at an initial consensus of the needs and expectations of our stakeholders and of various constituencies. There was widespread participation and vibrant discussion in the open forums. In fall 2009 the College entered a period of focused external and internal analyses to discuss the various marketing, research and data reports. The College’s Core Values were developed during an all-day College Assembly in early fall 2009 and officially adopted by President Chew in March 2010. The Mission and Vision statements were developed using numerous internal focus groups that developed 20 alternative statements that were then revised and ranked by the Vice Presidents and members of the President’s Cabinet. Final versions of the Mission and Vision statement were selected and officially adopted by President Chew and the Executive Leadership Team in March 2010. The Board of Trustees approved the new Mission statement at their April 2010 meeting. The College held several additional Campus Conversations in January 2010 to gather thoughts and ideas from all faculty and staff regarding content of the Strategic Goals for 2010-2015. An all-day Planning Retreat was held in January with the President’s Cabinet and Council to discuss, reach consensus and arrive at proposed Strategic Goals. The proposed Strategic Goals for 2010-2015 were presented to the President’s Cabinet for final consideration and affirmation in March 2010.
• The inaugural edition of the Craven Community College Annual Report was launched in fall 2009. The purpose of this publication was to highlight the accomplishments, achievements, and activities of each department/office for the 2008-09 academic year. The Research & Planning Department edited and published the Annual Report 2008-09 in August.
• Our Identity 2009-10 was also a first edition publication. Its purpose was to provide a means of expressing the essence of who we are as a college community and institution and why we exist. It reflects how we are organized and structured and how we reach and make decisions. Dr. Timothy Lightfield, former Interim Director of Research & Planning, was the author of this publication.
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• The 18th edition of the Craven Community College Fact Book (2003-2008) was also published in fall 2009. This publication presents, in most cases, five years of comparative data and information about Craven Community College for our staff, students, customers, and the general public.
• An Information Summit was held in October 2009 for the President’s Council to learn about the types of information and data available for institutional decision-making. Staff from a variety of departments across campus gave presentations on the different software and application systems used to extract institutionally relevant data. Dr. Timothy Lightfield, Interim Director, and Susan Crepeau, Research & Reporting Manager, both gave presentations on the data systems used regularly by the Research and Planning Department.
• The Class Climate software and iNSIGHT 30 scanner were purchased in late fall 2008 for use with institutional surveys. College personnel were trained on the software and scanner usage in spring 2009. This system was purchased to reduce survey costs and to improve survey distribution, delivery and data collection efforts for the Student Opinion of Instruction surveys, Continuing Education course surveys, and for other planning surveys that are conducted throughout the year.
• Applications for a Pharmacy Technology and a Physical Therapist Assistant program were submitted to the NCCCS in February 2010. We received notification on March 23, 2010 that the State Board approved both programs for Craven to begin offering them in fall 2010.
• Numerous surveys were administered to a variety of audiences including employers, high school students, Craven Community College students, and in some cases faculty and staff. The following surveys were developed and administered by the Department of Research & Planning this past year: Aerostructure Manufacturing and Repair, Pharmacy Technology, Physical Therapist Assistant, Graduate Follow-up, Non-Returning Student, Employer Satisfaction, and several Services Review surveys.
• The Department also provided assistance in the processing of the Continuing Education student evaluations, collecting data for the annual Tech Prep report, and collecting data for the Military Installation Voluntary Education Review (MIVER) Self-Study report.
• Susan Crepeau, Reporting and Research Manager, taught two Microsoft Office Word classes (Beginning Word 2007; Intermediate Word 2007) for College staff through the Center for Teaching and Learning in September 2009.
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Student Services Executive Summary Annual Report 2009-2010
The Student Services Unit provides high quality, comprehensive programming and support services that are focused on the academic, professional and personal growth of all students. The Unit contributes to the continuous evolution and implementation of college-wide enrollment management strategies and fosters collaborative efforts between Student Services, Academic Affairs (Learning Centers) and other institutional partners to support student learning.
The Student Services Unit mission is guided by commitments to: • Facilitate the retention, academic advancement, graduation and success of students; • Strengthen the development of interpersonal, leadership and communication skills that enhance
and complement the academic performance of students and the achievement of their career aspirations;
• Embrace innovation, technology and continuous improvement as we seek to elevate our performance and enrich the lives of others; and
• Establish and maintain a sense of community and college-wide engagement.
Student Services Accomplishments
• A comprehensive assessment of Student Services was conducted this year by the Vice President for Student Services (VPSS), Dr. Daryl Minus. The Unit’s organizational structure was realigned to address critical needs in areas of customer service delivery, leadership distribution, enrollment management, and advising/financial aid. Effective July 1, 2010 the VPSS will have 6 direct reports: Director of Student Development, Director of Enrollment Services, Director of Financial Aid, Public Information Officer (PIO), PT Graphic Artist/Marketing Assistant, and Executive Assistant to the VPSS. A new full-time Financial Aid Advisor was assigned to the Havelock Campus, and two academic advisor positions were created for assignment to the New Bern Campus. In addition, the Marketing/Public Information department was moved from Institutional Advancement to Student Services. The repositioning of the Marketing/PIO area has enhanced the college’s enrollment management framework and revitalized the focus on standardizing/improving college communications and publications.
DR. DARYL MINUS IN THE NEW ONE
STOP STUDENT SERVICES AREA
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• For the first time in the college’s history, Student Services submitted a Federal TRIO/Student Support Services (SSS) Grant Proposal for consideration in December 2009. If awarded, Craven’s SSS program will be an intrusive student support model that utilizes proactive student development strategies and college-wide partnerships to increase opportunities for success among low-income, first-generation, and disabled students. Program services will include financial aid awareness and education, case-management advising, supplemental instruction, tutoring and study groups, cultural enrichment, and college success curriculum. The budget request for the entire grant cycle (five years) is $1,152,177.
• A Student Identification card proposal initiated by the Student Government Association (SGA) was approved for implementation/reinstatement. An ID card system has been purchased from Alarsys Inc, and integration of the software will occur summer 2010, with the intent to “go live” with the system in fall 2010.
• Melinda Finkle, First Year Experience (FYE) Program Coordinator, was hired in April 2010 to lead the institutional focus on assisting new students with making successful transitions to the college. On April 27th and 28th, a group consisting of senior institutional leaders, as well as “first year” stakeholders and practitioners from across the college, attended a First Year Summit facilitated by FYE experts Dr. John Gardner and Dr. Betsey Barefoot. The Summit, coordinated and organized by Student Services, provided a structured platform and foundation for the college to launch its First Year Experience Program planning and implementation efforts.
• During the 2009-10 academic year, the Financial Aid Office received 6,242 Institutional Student Information Records (ISIRs), a 37 percent increase from the 2008-09 academic year. There have been 1,726 Pell awards (approximately $6 million) completed during the 2009-10 academic year, a 41 percent increase from the 2008-09 academic year. To help needy students accelerate their academic progress, year-round Pell requirements set by the Department of Education for the 2009-10 year have contributed to over 700 summer 2010 Pell awards at Craven. Craven Community College also hosted the 2010 Free Application for Federal Student Aid (FAFSA) Day on March 6th where staff assisted 37 high school students with completion of their FAFSA for the 2010-11 academic year.
• Craven’s Baseball Team won the District 4 East Championship against the University of South Carolina and advanced to the playoffs. Although they were defeated by Macon State College for the East-West Title, this is the longest playoff run Craven has achieved as a member of the National Club Baseball Association (NCBA).
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• Derek Haynes, 2009-2010 SGA Vice President, was the recipient of the Bryan Pugh Award for exceeding the expectations of his office from the state executive board of the North Carolina Comprehensive Community College Student Government Association (N4CSGA). DeNesheic'a Newby, 2009-2010 SGA President, was the recipient the Eddie Myers Outstanding Advocacy Award, which recognizes an individual who is a strong advocate for his or her college and community.
• To encourage better understanding and awareness of
the financial aid process, the Student Services Unit purchased Financial Aid TV (FATV) before the conclusion of the fall 2009 semester. Developed by College Media Solutions, FATV is designed to help improve financial aid literacy by addressing complex financial aid topics in a non-threatening, user-friendly, “you tube-oriented” format. Since FATV became available to users in January 2010, over 2,000 questions have been answered – with the majority of questions geared towards the following areas: “Will financial aid pay for all my expenses?” and “What is the difference between a grant and a loan?”
• Student Services staff have partnered with Academic Affairs to focus on making eAdvising available for students and academic advisors at the college. eAdvising is a Datatel software suite that helps institutions monitor each student’s curriculum progress online by enabling advisors to seamlessly exchange student information regarding course offerings, degree options, and registration guidelines – while facilitating advisor/student collaboration on the path toward graduation. Since completing initial training sessions, the eAdvising planning group has worked with consultants on set-up and logistics, with initial plans of implementing eAdvising in pilot groups of College Transfer Success classes (ACA 122) and selected career programs (e.g. cosmetology and practical nursing) during the 2010-2011 academic year.
• In collaboration with institutional partners across the Havelock and New Bern campuses, the spring 2010 registration calendar was streamlined to include a three week early advising period (Oct. 27th – Nov. 2nd) and a three week registration period (Nov. 16th – Dec. 7th and Jan. 4th – 8th 2010). This registration system enhancement allowed Student Services to accomplish the following:
o Directly contribute to spring 2010 term enrollments that exceeded the previous high totals for spring 2009 (3,692; 13% increase)
o Directly contribute to spring 2010 term FTE totals that exceeded the previous high totals for spring 2009: (1,437; 25% increase)
DEREK HAYNES AND DENESHEIC'A NEWBY
RECEIVE AWARDS
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o Maximization of staff coverage and customer service capabilities during hours of operation
o Partnerships with career programs faculty to provide WebAdvisor training for students o Strategically maximize available Faculty Advising resources o Effectively respond to the increased numbers of applicants to the college and those
applying for Financial Aid (processing of FA awards, follow-up on established enrollment management action items)
o Enhanced organizational positioning to effectively respond to the layoffs and job displacements resulting from our current economic conditions
o Collection and usage of enrollment data to assist with better decision-making and planning
o Timely communication with Academic Deans regarding class enrollments (in the absence of a formalized waitlist system) and;
o Effective use of marketing on the web, print, and radio.
• Thirty-nine students participated in the college’s “Habitat for Humanity Blitz”, equaling more than 140 community service hours. Development of a Habitat for Humanity Chapter at Craven Community College is underway, with intentions to begin the chapter in fall 2010. Over 72 campus activities sponsored by the Office of Student Life occurred this year (40 in the fall and 32 in the spring) including traditional events such as Welcome Week, WinterFest (over 300 served), Alcohol and Other Drugs Awareness Week, and Spring Fling (over 500 served). Over 68 approved club activities occurred between September 2009 and April 2010.
• In the arena of marketing and communications, major accomplishments include the development of a new television and radio spot for use during the 2010-11 academic year, development of a new tag line: “Enriching Lives, Creating Futures,” production of a new “Graphic Standards and Style Guide” (published in the Catalog and on the Web), completion of the “Many Voices One Vision” strategic planning document, and 52 weekly newspaper columns for publication in the New Bern Sun Journal and the Pamlico News.
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Administrative Services Executive Summary Annual Report 2009-2010
The Administrative Services Unit is composed of Departments that serve and further the administrative, business and financial functions of the College supporting the educational process and the College’s overall Mission. The Unit administers financial, human resources, security and other business functions; maintains the equipment inventory and all physical plant and facilities; and oversees the College Bookstore and Food Services/Vending, as Auxiliary Operations.
Human Resources
The Human Resources Department of Craven Community College is seen as a value-added department that provides state-of-the-art HR programs, streamlined processes and HR best practices. The Department is committed to supporting the goals of the college and its employees by providing excellent customer service while maintaining the highest standards of integrity, leadership, innovation, knowledge, efficiency, honesty, respect and confidentiality. We believe that our employees are our most valuable asset and that it is our job to serve them. Accomplishments for 2009-10 include:
• As of June 30, 2010 the HR Department advertised and posted 100 job vacancies, processed over 1100 applications, scheduled more than 160 interviews, and conducted approximately 300 background checks.
• The Human Resources Department has implemented a bi-monthly new employee orientation process that has proved to be very beneficial in facilitating the adjustment of new hires to the College. The process includes a presentation by the President, business office staff (payroll, WebAdvisor access, timesheets, travel and e-procurement), security personnel (parking pass, lockdown procedures, safety), and the Information Technology department (passwords, user id’s, e-mail access). Comments from new employees have been very favorable.
• Monthly employee “Meet & Greet” sessions are a favorite of the campus community. Once a month HR provides an opportunity for employees to come together for refreshments and conversation on both the New Bern and Havelock campuses.
• The acquisition of the HR conference room is another success. The room, which accommodates 15, is equipped with a projector, screen, computer and conference phone. This allows search committees to conduct telephone interviews, provides an area for webinar training, departmental staff meetings, and the monthly “Meet & Greet” sessions.
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• In December, the Human Resources Department in conjunction with the Special Events Committee coordinated the College’s first off-campus event, a holiday party. Employees purchased tickets to the holiday event which included dinner and dancing. The holiday party was held at the Hilton and well attended.
• HR also sponsored a flu clinic and an H1N1 clinic, coordinated the implementation of a new Section 125 Cafeteria benefits plan, coordinated spring convocation, conducted performance evaluation training, coordinated a classification and compensation study through the Mercer Group, and compiled the Staff Information Report. Staff participated in several job fairs and took part in Relay for Life activities. The HR Director served on the Craven County Schools Ambassador of the Year committee and the Craven County Schools Teaching Fellows committee.
Financial Services
The Financial Services Department provides quality support services to internal and external stakeholders and maintains accurate and timely financial records. Accomplishments for 2009-10 include:
• The successful implementation of the Nelnet Payment Plan was one of our accomplishments this year. Students and parents now have another option of how to pay for their education. As with any new system there were initial kinks that had to be worked through, but we feel that the system is working well now and that it is a great benefit to our students.
• Financial Services undertook an initiative this year to provide training to College staff. The following training sessions have been provided:
o Payroll training was given to staff that either prepare payrolls or approve payrolls that are submitted to financial services for processing. Another training session has been requested by the Havelock-Cherry Point campus.
o Several sessions of General Budget Overview and Budget 101 were taught through the Center for Teaching and Learning (CTL) with additional sessions planned for next year.
o E-procurement training was provided through the CTL with additional sessions planned for next year.
Facilities and Security
The purpose of the Facilities and Security Department is to maintain a secured, clean, and energy efficient facility to enhance a safe and learning environment for our students, to maintain the highest level of service for our faculty and staff and to create a positive image to our community. Accomplishments for 2009-10 include:
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• The air handlers in the student center have been replaced to become more energy efficient.
• The bathrooms in the Student Center were remodeled and repainted.
• A new energy management system was installed in Brock, Barker, Perdue, Orringer, and the Mary Dale Bender building.
• Over 100 red oak trees were planted along the campus to help enhance the environmental appearance of our campus.
• Numerous rooms were renovated in Perdue to create the Simulation Laboratory for the Nursing Programs. The Simulation Lab is a mock hospital environment equipped with state-of-the-art, computer-controlled mannequins to enhance student learning.
Purchasing
The Purchasing Department seeks to procure needed commodities and services for departments at the lowest cost consistent with the quality, quantity and delivery specifications. All operations and services provided by the Purchasing Office are designed in accordance with College Policies and applicable State and Federal law. The Purchasing Department is continually involved in the following areas:
o Recommending suppliers and product lines that will meet Craven Community College’s standards for quality, price and performance.
o Reviewing current vendor performance and pricing. o Assisting with budget projections for departments as well as major projects. o Communicating purchasing policies and procedures to the college community. o Evaluating new products and services. o Identifying areas where the purchasing process can be improved.
Public Radio East
Public Radio East (PRE) is a nonprofit, non-commercial broadcasting organization, licensed to the Board of Trustees of Craven Community College in New Bern, North Carolina. Originally established in 1984 as WTEB-89.3FM, Public Radio East now broadcasts 24 hours a day on five frequencies, divided into two complete program networks. Broadcast studios are located in Barker Hall on the campus of Craven Community College.
Public Radio East is a regional broadcast network that enriches people's lives in Eastern North Carolina. It is one of only six 100,000-watt public radio stations in the United States licensed to a community college. The station serves as the primary public radio outlet for 17 counties of Eastern Central North Carolina.
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From north to south, PRE serves the cities and surrounding communities of Washington, Greenville, New Bern, and Jacksonville, and from east to west Beaufort, Morehead City, Kinston and Goldsboro.
The station is recognized as a full-service professional public radio station by the Corporation for Public Broadcasting and is a member of National Public Radio, American Public Media and Public Radio International.
This has been another exciting and challenging year for Public Radio East. With the continuation of difficult economic times, PRE has managed to operate with strong income for the fiscal year. While facing an ever increasing reduction in staff, everyone continues to pick up the necessary tasks to assure that PRE operates in an efficient and professional manner, delivering quality News, Classical and Informational programming to our listeners throughout the eastern North Carolina region. The following accomplishments are listed under broad operational areas and are based on projections for the fiscal year.
On-Air Accomplishments
• PRE began a year-long, weekly 'Tri-centennial Minute' recognizing historic New Bern residents.
• Added locally produced program 'Softer Sounds of Jazz' w/Ken Meads to Saturday night programming.
• Maintained a consistently professional sound under reduced staffing levels and solidified station brand across all frequencies.
• Significantly increased locally produced, timely material aired on the Down East Journal news magazine every week.
• Produced stories of regional relevance for eastern North Carolina concerning Health, Fine Arts,
Education, Business and Culture.
• The music library continues to grow at no cost to the station through pursuit of new CDs through long-time contacts with various record labels. This becomes a bit more difficult as more independent companies either go out of business or slash staff.
Membership Accomplishments
• Despite having reduced staffing, PRE successfully completed an on-air membership drive and raised 26% more dollars on-air during Fiscal Year 2010 compared to 2009. PRE got15% more
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members on air than in the previous year and raised the highest on-air dollars ($101,586) in the last five years.
• PRE also increased the number of Lapsed Renewals by 115 and increased the average pledge amount from this category by over $7. The average pledge amount for Auto Renewals went up by 19% to $244.83 in FY10.
• The average pledge amount for New Members increased by more than $15 compared to FY09 and the average pledge amount for monthly cash payments increased from $163.11 in FY09 to $174.92 in FY10.
• The number of lump sum and monthly credit card charges also increased as did the number of Telemarketing pledges.
Underwriting Accomplishments
• Six new accounts were established this fiscal year.
• PRE raised $15,300 in Business Challenge Grants and an additional $2,900 to fund cause- related premiums.
• PRE sold its first website advertisement to Lenoir Hospital.
• PRE solidified its awareness in the Jacksonville and Morehead City business communities through marketing and outreach.
Marketing and Outreach Accomplishments
• PRE donated to the Food Bank of eastern and central NC through a caused-based partnership with corporate sponsors during the fall on air campaign.
• PRE hosted the Finley and Friends fall fundraiser/live music show at Orringer Auditorium.
• PRE also established 52 media sponsorships for 13 organizations.
• Staff from Public Radio East partnered with the North Carolina Coastal Federation to plant Smooth Cord Grass on Jones Island in conjunction with the PRE Fund Drive.
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• PRE received the Brown Pelican Award for Community Activism from the North Carolina Coastal Federation for work on the Jones Island Oyster Sill.
• PRE also secured NPR Pentagon Correspondent, Tom Bowman, for the college’s Lifetime Learning lecture series.
• A memorial event was created for Georgene Hannon, a planned giving donor.
Web Site Accomplishments
• PRE enhanced its web presence with increased use of photos and videos from our feature reports. Some enhancements include: establishment of an NC Author page, embedding Science Friday videos on the site, expanding podcasts to include regional news casts, and launching a new broadcast stream platform allowing Apple support including I-phones and I-tunes.
• Classical playlists are now on the website. The lists are updated daily and are linked to a web site where the music can be purchased.
• Volunteers are used to help update the website with public service announcements and calendar of events to enhance coverage for nonprofit organizations in the service area.
• This past year PRE established web advertising and developed automated royalty reports for RIAA.
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Craven Community College Foundation Annual Report 2009-2010
The mission of the Craven Community College Foundation is to provide financial assistance to qualifying students whenever possible and to encourage qualified students to experience their full potential.
Foundation Accomplishments
• The Foundation was in a state of transition for much of the year. When Ms. Kathy Beal, the Executive Director, faced challenges early in the fall semester and then announced her retirement early in the spring semester, the Executive Board assumed a leadership role with operations. Ms. Linda MacDonald and Ms. Mary Anne Wachter gave generously of their time to oversee operations beginning May 1, 2010 and provided stability until the new Executive Director, Ms. Suzanne Gifford, was hired effective June 14, 2010.
• In spite of the changes taking place within the Foundation three new initiatives were successfully implemented throughout the year. The first was a Scholarship Dinner with nearly 100 attendees held at the Flame Restaurant & Banquet Hall. Scholarship recipients and guests were seated with their donors which allowed for a meaningful exchange. The Encore Chorus provided entertainment and performed throughout the evening. This event was deemed to be a public relations success by all who participated.
• Another outreach effort, Faces of Scholarship/Faces of Leadership, was an opportunity for the senior staff of the College and the Foundation Board members to be introduced and to get to know one another better. All Foundation Board members were given a donor packet that included the new tri-fold brochure created by the Foundation staff as a means of making an appeal to prospective donors.
• Finally, Swing Into Spring was a ticketed fundraiser dinner/dance event that was initiated for the first time and about 70 people attended. Foundation Board member, Ms. Jacqueline Atkinson and her husband Willie, an experienced jazz vocalist, were instrumental in planning this event and obtaining the band. While it did not generate a great deal of revenue, it did create a lot of interest and good will. It exposed the College to a totally new demographic of people who will be good prospects to pursue in the future.
• The President and the Executive Board of the Foundation discussed DANCING AT THE SWING INTO
SPRING FUNDRAISER
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the need to conduct a thorough program review of the Foundation. An expert consultant was identified, Ms.Susan Kubik, Vice President of Institutional Advancement at Northampton Community College and she spent two days on campus interviewing Board members, community individuals and staff. A final report with recommendations was submitted by Ms. Kubik in the winter and it was shared with the entire Foundation Board and College Board of Trustees. The recommendations were discussed by the Executive Board and suggestions regarding the Executive Director search helped guide decisions that were made regarding the qualities and skills required of a new Executive Director.
• Next steps for the Foundation include a strategic planning retreat that will be held in August or
September to determine its future direction. Ideas generated and feedback received during this process will serve as the basis for a comprehensive action plan, something the Foundation has never had and desperately needs.
• The College is extremely fortunate to have a Foundation Board that includes community
members who believe deeply in the mission of Craven Community College. They are ready and willing to give of their time, energy and resources to improve the lives of students and to serve Craven County.
Lifetime Learning Center
The Lifetime Learning Center (LLC) provides adult learners with numerous unique opportunities to learn about history, culture, arts and more, in an arena that includes and reaches beyond the classroom. The Lifetime Learning Center fulfills its mission through the following activities:
o Explorations: The International Film Series o Explorations: The Lecture Series o Classes that encompass cultural explorations with focused study o Statewide day-trips to museums for major exhibitions, the North Carolina Ballet, theatre
and the vast array of North Carolina's cultural resources o Overnight trips to North Carolina's historic towns and landmarks o International group travel o Traditional seated classes
The Lifetime Learning Center had a successful year with programs that included the International Film & Lecture Series, a variety of day trips and overnight cultural arts trips. Described below are the events and activities that occurred throughout the academic year.
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• Explorations: The International Film & Lecture Series has been sponsored by Terry and Teeny Tait of Raymond James Financial Services, Inc., for the last two years. Last year (08/09) the International Film Series audience reached maximum capacity for Orringer Auditorium and at each event we were turning away from 20 to 50 people. At year-end we added a trial matinee show. With a strong initial response recorded, we added a matinee to all of our dates this year. During 2009-2010 we had 7 different films (14 screenings) and film attendance grew by 30% to 2,477 viewers.
• Four lectures where presented encompassing a wide variety of topics: North Carolina Hurricane History, Public Policy and the Environment, Writing for the Movie Screen, and The War in Afghanistan with Tom Bowman, NPR‘s Pentagon Reporter. Partners included the CCC Green Team, Communications Instructor Kerry Cox, and Public Radio East. The four lectures were attended by 530 people.
• LLC arranged travel to Durham and Raleigh for day trips on
five (5) occasions this year to take participants to Broadway touring performances at Raleigh Memorial Auditorium and the Durham Performing Arts Center. The shows included Grease, South Pacific, Mama Mia!, Wicked and RiverDance. This was a new program this year. More than 175 individuals participated in the Broadway Performance Day Trips.
• On June 11th the LLC traveled to Raleigh for the grand re-opening of the North Carolina Museum of Art (NCMA) with expanded galleries and never before seen works. The bus was at full to capacity (46 individuals) and everyone enjoyed the NCMA day trip.
• LLC escorted adults on two extended trips this year. In November 2009, LLC held a two day trip
for 40 participants that included a trip to historic sites in Winston Salem, a stay at an historic inn near Old Salem, and a day at North Carolina’s famous Seagrove Pottery Festival. In May 2010 the Lifetime Learning Center traveled with 27 participants to Charleston, S.C. for a three day tour. The trip featured historic sites, the Charleston Market, a fish house dinner, plantation and garden tours, city of Charleston tour, and a harbor cruise around Fort Sumter.
• The LLC made two major equipment purchases using proceeds from various events. A large movie screen was recently installed in Orringer Auditorium. The screen will enhance our film program directly and will be available for all who use the auditorium including students, faculty, staff, campus clubs and the broader community. The IT department matched this effort with the purchase of a new HD projector that is mounted from the ceiling.
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• In addition, we purchased three pottery wheels to further the advancement of the LLC in-class art components that are coordinated by Charlene White, Adult Enrichment Coordinator for Continuing Education. This equipment will be shared with curriculum art students taking pottery classes. The pottery wheels will be housed and managed in the art rooms that are shared by both programs.
We proudly share these Core Values as the foremost principles which serve as a foundation to
guide and direct our attitudes, behaviors and decisions:
Diversity
Integrity
Learning
Quality
Respect
Trust
Enriching Lives, Creating Futures
New Bern Campus800 College Court
New Bern, NC 28562252-638-7200
Havelock-Cherry Point Campus305 Cunningham Blvd.
Havelock, NC 28532252-444-6005
www.cravencc.edu