Annual Report

2009/2010 University Library

Submitted to Dr. Dr. Marten denBoer

Provost and Vice President Academic Affairs

By Ray Wang Dean, University Library

July 30, 2010

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TABLE OF CONTENTS

INTRODUCTION ........................................................................................ 3

PUBLIC SERVICES ....................................................................................... 6

Environmental Issues .......................................................................... 6 Personnel and Organizational Changes ................................................ 6

ACCESS SERVICES ........................................................................................ 7

Library as a Place ................................................................................. 7 Fees and Fines ..................................................................................... 8 Link+ and Document Delivery .............................................................. 8 Reserve and Media Statistics ............................................................. 10 Stack Management ............................................................................ 10

COLLECTION MANAGEMENT ........................................................................ 11

Collection Budget .............................................................................. 12 Collection Budget Trends and Issues .................................................. 12 Collection Use ................................................................................... 13 Team Projects and Events .................................................................. 14

LIBRARY INSTRUCTION AND INFORMATION LITERACY .......................................... 14

Face to Face Instruction ..................................................................... 15 Online Learning Modules ................................................................... 15 Library/Faculty Collaboration ............................................................ 16 Learning Outcomes ............................................................................ 17 Outcomes Assessments ..................................................................... 18

REFERENCE SERVICES ................................................................................. 18

Research Help Desk Survey ................................................................ 19 Reference Contacts Statistics ............................................................. 19 24/7Online Reference Service ........................................................... 20 No-Growth Reference Collection ....................................................... 20 Future of Reference ........................................................................... 21

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TABLE OF CONTENTS

BIBLIOGRAPHIC ACCESS AND TECHNICAL SERVICES ................................ 21

ELECTRONIC RESOURCES UNIT ...................................................................... 21 MONOGRAPH UNIT ................................................................................... 22 SERIALS UNIT ........................................................................................... 22 ACCOUNTING UNIT .................................................................................... 23 BIBLIOGRAPHIC ACCESS AND TECHNICAL SERVICES STATISTICS .............................. 23 PROGRAMS/ACTIVITIES .............................................................................. 24

SYSTEMS ................................................................................................. 25

HSI GRANT .............................................................................................. 26

FACULTY AND STAFF DEVELOPMENT INDICATORS .................................. 28

RESEARCH, SCHOLARSHIP, AND CREATIVE ACTIVITIES ....................................... 28 PROFESSIONAL DEVELOPMENT ..................................................................... 32 SERVICE TO THE CAMPUS AND THE COMMUNITY ............................................... 36 EXTERNAL FUNDING ................................................................................... 39 AWARDS AND HONORS .............................................................................. 39

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Introduction The 2009/2010 academic year saw many changes in the university library. After a successful national search Dr. Ray Wang, Interim Library Dean at Humboldt State University, joined the library as dean on September 1, 2009. Careful planning and lobbying on the part of the Library and the University persuaded W.K. Kellogg Foundation to build its Arabian Horse Library within the University Library. To date the project schematic designs have been developed and the project is to start in January 2011 and be completed by August 2011. Working with Philanthropist Don Huntley and College of Environmental Design, the Library is going to host the Don Huntley Art Gallery on its fourth floor, which is expected to open in 2011. The new library addition continues to draw great numbers of library users to the building. The gate count stands at 1,026,556, representing 7.5% of increase from last year. Another area which saw the biggest increase is online tutorial. In 2009/2010 the number of students taking library’s online tutorial workshops tops 8,784, more than doubled last year’s number. There are also moderate increases in Reference service contact hours and the number of students taking library tours (8% and 6% respectively). Shelving of library material, an indicator of usage, has also increased by 14.5%. Responding to the long lines and the need of students for access to our online resources while in the library, we added 24 additional workstations to our Learning Commons. 2009/2010 academic year is also the year the Library has made tremendous efforts to publicize the library as an essential part in students’ academic life, to increase the awareness of information literacy, and to reach out to the wider campus community and beyond. In April 2010 during National Library Week, 18 campus wide events were held in the library covering a wide range of topics that were well attended by campus and community members. On June 26, 2010, the University Task Force on Technology and Information Literacy presented its final report to President Ortiz which recommends that the University add a TIL competency requirement for all undergraduate students entering Cal Poly Pomona. Other highlights are listed as follows:

• Formation of a Friends Group – to provide an avenue for community participation and support

• Docents Program – to acknowledge the volunteers’ participation in staffing the Information Desk, which can serve as the initial contact for those entering the library

• 24th Annual Golden Leaves Award in acknowledgement of scholarship and creative activities of faculty, staff, students, and alumni. One example of this was the textbook co-authored by Christy Stevens, library faculty, entitled Introduction to Global Studies.

• Member of the library faculty is a recipient of the Wall of Cool honor, which “celebrates exemplary online and hybrid course development by Cal Poly Pomona faculty”.

• Improve communication by

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o utilizing a flat screen wall monitor on the 1st floor to display programs and library services to library users - we are discussing adding more of these screens in strategic places in the library

o redesigning the library homepage to prominently highlight our services and events, for example use of the changing bookmark design

• Improve efficiency of services by o merging the circulation and reserve desks – this reduced the number of student

assistants needed and combined similar functions, thus reducing the number of desks students need to visit to get help

o organizing a training of basic reference resources/procedures for the circulation staff

o organizing an overview of basic circulation procedures for reference staff • Expand participation of library staff in our outreach efforts by forming the following

committees o the welcome committee o the exhibit/display programming committee

• Team building for library staff o town hall meetings to discuss topics initiated by staff o at the minimum quarterly meetings with library faculty

The definition of the library continues to change as we expand services via innovation and experimentation. Budget challenges will continue and the library will evolve as a result. As the chart below demonstrates the Library’s general fund budget was reduced by almost 24% last year, greatly affecting the library’s daily operation. Also as is well known, our library staffing remains the lowest throughout the CSU system. One of our goals is to make sure that we continue to meet the needs of our students, faculty, and staff as we go forward with limited resources.

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We are excited, however, as we look to the future. With the library addition completed and the entrance of the library being at the center of the W. K. Kellogg Cultural Corridor, we are ready to play our role as collaborators along the way. We will continue to engage in activities that enhance our services and nurture partnerships with the campus community and others. The Don Huntley Art Gallery and the Arabian Horse Library are examples of these projects.

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Public Services Overview of Unit: The Public Services Unit supports the missions of the Library and the University by providing quality resources and services in support of the curriculum, assisting users in finding information, facilitating access to information through traditional and evolving technologies, and teaching concepts and skills necessary for current research and lifelong learning. Key public service activities include reference, circulation and reserve, provision of audio-visual equipment and resources, delivery of online electronic resources, management of public areas, stack management, development of library programs for the campus community and bibliographic and information literacy instruction. The Public Services Unit consists of the following departments:

• Access Services o Circulation o Reserves o Document Delivery and Link+ o Stack Management

• Reference, Instruction, and Collection Services o Reference o Instruction o Collections o HSI

• Special Collections Environmental Issues:

• After more than five years of construction, the library building was completed in late 2007.

• The collection, staff, and the service desks were moved into the new areas. • Reference moved into the new addition in March 2008. • Due to the elimination of the part-time librarians’ positions and a full time temporary

librarian position, the research desk hours were re-evaluated and decreased. • There were 24 furlough days of compulsory closures

Personnel and Organizational Changes:

• In January 2009 an interim dean was appointed and the Dean search commenced. • The current dean arrived in September 2009. • In order to enhance collaboration and planning regarding library services and outreach

activities, the Head of Public Services and the Department Chair positions were created and filled in June 2009.

• It was decided that RICS and Access Services would report to the Head of Public Services.

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During the 2009-2010 academic year, Public Services has focused on strengthening services and emphasizing the notion of the library as a place for individual and group study, reflective activities, cultural and intellectual programs, meetings, computer and related software usage, to hang out, and of course to do research. We also focused on building effective team spirit for this newly formed unit. Following are the reports for the various departments in the Public Services Unit. Access Services: Access Services primary function is to facilitate physical access of library materials through service points such as circulation desk, e-reserves, resource sharing using Link+, document delivery and by ensuring quick turnaround time for shelving of library materials. Other services provided by Access Services include: registering new patrons, collecting fee and fines, circulation overdue notices, and opening/closing the Library. Activities for the past fiscal year are as noted below: Library as a Place: Although, the hours of operation decreased as a result of furlough Friday’s, the gate count statistics did not decrease. The Library is increasingly growing to be the place for individual/group study and social interactions for patrons. Students at all levels still need and want to go to the library now more than ever before. Going to the library adds value to their lives and offers many of the tools and experiences that will give them the competitive edge they will need to succeed after their formal education is completed. There is an expectation that the library is the place to be; it is where the action is which explains the increase of patrons in the Library.

Hours and Gate Count: 2008-09 FY 2009-10 FY %

Hrs. of operation per month 3,504 3,232 -7.8% Gate count statistics 954,822 1,026,556 7.5%

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Circulation Statistics:

Fees and Fines Paid: We attribute “courtesy notices” with the decrease in fines. Patrons appreciate being alerted to the upcoming due dates. The majority of fines are paid remotely using E-Commerce. Patrons are usually rushed to pay the fees in order to obtain transcripts, are out of town or just don’t want to make the drive just to pay fees/fines.

2008-09 FY 2009-10 FY % Number of Patrons (overdue books)

1,965 patrons paid fines 1,894 patrons paid fines 3.6% decrease

Amount Paid $27,993.47 $26,413.27 5.6% decrease Number of lost books 108 lost books paid 113 lost books paid 4.6% increase Amount Paid $6,957.77 $6,173.34 11.2% decrease Link+ Services: The Link+ statistics has shown steady use by our patrons. Our borrowing of materials has remained almost identical to last fiscal year; however, our lending of material has increased 10% over the previous fiscal year. This increase in usage solidifies the importance and value of our collection to our patrons and interlibrary loan community.

2008-09 FY 2009-10 FY % Link+ Borrowing 7,940 7,975 .4% increase Link+ Lending 10,198 11,291 10.7% increase

Document Delivery: The total Document Delivery Borrowing requests processed for the fiscal year 2009/10 was 7,004. We cancelled 190 loan requests and 391 article requests; 5,887 articles and 1,117 loans

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were filled by lending institutions and 515 requests were in-house processing. Our Borrowing requests submitted increased by 23% compared to the fiscal year 2008/09, which was 5681. We fulfilled 5,563 Lending requests from other Borrowing institutions. We cancelled 6,778 article requests and 3,045 loan requests; 2,780 loan requests and 2,783 article requests were filled. Our Lending increased by 12% compared to last year, which was 4,958. Also, as of January 1, 2008, we began to record statistics of our packing and unpacking. This fiscal year 2009/10, we opened 8,206 bags, 219 bins and 2,243 First Class mail. We packed 7,053 bags, 235 bins, and 1,824 First Class Mail.

Document Delivery Charges: Cost Per Item Total Cost

OCLC IFM $14.65 $33,397.36 Miscellaneous $26.66 $ 773.02 Copyright $ .66 $ 3,890.34 Tricor Costs N/A $ 9,841.45 Total Charges N/A $ 47,902.17

Document Delivery Expenditures: 2008/09 2009/10 %

Copyright Fees $1,044.65 $3,890.34 272% Borrowing OCLC IFM $24,286.89 $33,397.36 37.5% Average cost per item $14.36 $14.65 2.02% Borrowing Access Account $883.66 $773.02 -12.4% Average cost per item $16.07 $26.66 62.5% Lending IFM Credits $9,248.00 $14,138.50 52.9% Lending Credits $2,070.31 $2,599.08 25.5% Tricor Totals $10,588.15 $9,841.45 -7%

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Shipping and Receiving: Jan-June

08/09 July 09-June

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Bags opened 3503 8206 134% Bins opened 185 219 18% First Class opened 905 2243 147% Bags packed 3064 7053 130% Bins packed 189 235 24% First Class packed 797 1824 128%

Reserve and Media:

2008/09 2009/10 % Terminal 600 & 603 Transactions/ Reserve Desk

Checkout 13,893 9,584 -31% Check-in 8,572 6,220 -27% Renewals 769 529 -31% Holds requested 115 122 6% Recalls 8 2 -75%

Reserve Desk Statistics:

RBR Location Only 2008/09 2009/10 % Checkout 6,596 6,893 4.5% Check-in 6,588 6,862 4% Renewals 108 52 -52% Holds requested 12 10 -17% Recalls 1 0 -100%

eReserve Usage:

2008/09 2009/10 % Patron usage 26,684 11,152 -58%

Reserve Collection:

Traditional Collection 2008/09 2009/10 % Added 472 452 -4% Removed 814 237 -7%

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Stack Management: During this fiscal year, we were still working to complete re-shelving, shifts, and touch ups as a result of the completion of the Library’s addition/renovation project. We completed the shelving and the shifting of the compact shelving materials on the 1st floor and labeled all microform cabinets on 2nd floor. Shelving Statistics:

Books Shelved 2008-09 FY 2009-10 FY % Floors 3-6 99,903 114,485 14.5% Reference 362 473 -23% New books/serials

12,384 552 -95%

Periodicals 2008-09 FY 2009-10 FY %

New 5,123 4,412 -13% Current/bound 135 313 131%

Highlights for Access Services:

• Library-wide project to inventory the 5th floor collections during summer 2009 • Fines payment API interface connection with 3M – allows patrons to pay fees/fine using

self-`checkout units • Created the Strategic Plan document for Access Services • Planned out Emergency response and earthquake evacuation with Building Marshall &

Debbie McFall, University Emergency Services Coordinator • Reserve Desk merged with Circulation desk in March 2009 • Group Viewing/Listening rooms available for checkout • Edison became Corporate user of the Library • Participated in National Library week • 5th & 6th floors were designated as “quiet floors”

Collection Management The Collection Management Team: Librarians with Collection Management assignments participate in the Collection Management Team. Currently 10 librarians comprise the Team. A list of Team members with corresponding academic units can be found at http://www.csupomona.edu/~library/about/specialistsbydepartment.html The Collection Management Team develops policies, manages the allocated collection budget, and makes decisions on major expenditures such as databases and ejournal packages. Librarians are responsible for book selection and managing the periodical and serial subscriptions in their subject areas.

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Collection Budget: The initial allocation for the 2009-2010 collection budget was $1,126,085, a reduction of $301,630 (22%) from 2008-2009. An additional $10,000 was allocated to the collection from the Martha Brown account. And in February when the Library received additional lottery money, another $50,000 was added to the collection budget. The final Collection allocation 2009-2010 was $1,186,085. 2009-2010 Expenditures:

Books $138,779 12% Periodicals $315,134 26% Serials $254,501 21% SEIR * $484,414 41% Total ** $1,200,763

* SEIR is the CSU Systemwide Electronic Information Resources office. This category includes online databases and electronic journal collections. ** The expenditure total in the chart does not equal the allocation as some of the SEIR databases were paid with HSI grant funds. Collection Budget Trends and Issues:

• Our monograph (book) budget as a percentage of the total collection budget is at an all time low (see table below). This is a result of budget reductions combined with increasing cost of electronic resources. The Team has made a conscious decision to protect database and ejournal subscriptions as much as possible for the time being, but we do not want to cannibalize the monograph budget indefinitely.

• About 70% of the collection budget now supports electronic resources – databases, ejournal packages and individual ejournal subscriptions, ebooks and electronic reference sources.

• For several years most of our ebooks have been acquired in packages. Librarians are beginning to purchase more individual e-books especially in the engineering, science, and business subject areas.

• The number of print periodical subscriptions continues to decline as more titles become available electronically. Cancellations and title cessations also contribute to the declining number of print subscriptions. The current expenditure ratio for print and electronic journals is 36% print vs 64% electronic.

• We continue to receive requests from faculty that we are unable to accommodate. Faculty in all disciplines wants more books, journals, and databases to support their research.

o Web of Science and online access to Science and Nature are the most frequently requested items.

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The following table provides some historical context for the current collection budget.

Allocated Journals Serials SEIR Books % Books

2009-10 $1,126,085 $315,134 $254,501 $484,414 $138,779 12.32% 2008-09 $1,352,715 $364,750 $259,750 $463,878 $241,676 17.87% 2007-08 $1,350,585 $352,100 $281,740 $406,254 $274,991 20.36% 2006-07 $1,554,099 $432,493 $320,010 $309,299 $463,297 29.81% 2005-06 $1,416,061 $469,650 $281,775 $311,239 $279,133 19.71% 2004-05 $1,482,172 $514,854 $387,039 $289,669 $396,094 26.72% 2003-04 $1,349,245 $479,144 $312,065 $268,097 $248,186 18.39% 2002-03 $1,790,830 $705,548 $440,252

$562,057 31.39%

2001-02 $1,666,749 $669,558 $450,879

$477,540 28.65% 2000-01 $1,573,720 $638,642 $464,918

$401,606 25.52%

Since 2003-04 expenditures for CSU consortia subscriptions have been paid from a separate account (SEIR). In previous years these expenditures were paid from either Serials or Journals.

Collection Use: The Collection Management Coordinator tracks the use of major electronic resources – databases, reference resources, e-book packages, and e-journal packages. Use of the physical (print) collection is reported elsewhere in the Library’s Annual Report. The 2009-2010 statistics are not complete as several vendors have not yet supplied data for June. And this cannot be considered a complete reporting of all use of all electronic resources as it is not possible for us to track every single electronic item. Below is a summary of electronic resource use. For the most part these are COUNTER compliant statistics. (COUNTER is a standardized system of reporting usage statistics.)

Some highlights from our detailed usage statistics reports:

• Patrons conducted over one million searches. • Full text databases and e-journal collections are very heavily used. A few examples:

o 160,482 searches were conducted in Academic Search Elite, an interdisciplinary full-text database popular with undergraduates.

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o 107,988 searches were conducted in the Proquest Databases, a collection of general, news, and business resources.

• Nearly 300,000 journal articles were downloaded from electronic journals. o JSTOR was the most heavily used ejournal collection with 128,334 article

downloads, followed by ScienceDirect (Elsevier) with over 68,000 articles downloaded.

• In addition to articles downloaded from electronic journals, thousands more articles were retrieved from full text databases, for example:

o 120,153 journal and newspaper articles from the Proquest databases. o 89,126 articles from databases on the EbscoHost platform. o 62,494 from the WilsonWeb databases.

• 14,848 user sessions were recorded in our four major electronic book collections: ebrary Computers and IT, netLibrary, Safari, and Synthesis Digital Library.

Collection Management Team Projects and Events:

• Our primary book vendor, YBP, stopped providing paper notification slips. Most of our book selection is now done with YBP’s online system.

• We canceled the last remaining microfilm and microfiche subscriptions. We are now relying on full text databases for access to back issues of newspapers and popular periodicals.

• We evaluated and prioritized a number of our major online database subscriptions. As a result of this exercise we decided to cancel several databases and we have a prioritized list to work from if further cancellations are needed.

• In response to questions and comments from the Faculty Learning Circle on Sustainability we took steps to highlight Library resources in this interdisciplinary area.

o Created a guide for locating sustainability resources. o Revised the database subject categories to highlight tools for finding

sustainability materials. • With the HSI grant ending we evaluated the HSI funded databases as we either have to

cancel the subscriptions or fund them with the collection budget. Based on database usage we decided to continue all and add the expense to the collection budget.

Library Instruction and Information Literacy The Library’s Instruction and Information Literacy Program consists of a team of library faculty and staff with teaching expertise who not only help students learn how to navigate the University Library’s physical and virtual spaces but also collaborate with classroom faculty to foster student’s information literacy competencies. Information literacy—the ability to determine when, why, and what information is needed and then to find, evaluate, and use information effectively and ethically to solve problems, make decisions, and communicate with others—is more than just knowing how to use the library. Rather, it is a critical 21st century skill-set that provides a foundation for both academic success

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and life-long learning. As such, Cal Poly Pomona librarians are committed to participating in a collaborative, campus-wide effort to help students become information literate. Our active Library Instruction and Information Literacy Program includes the following instructional services: Face-to-Face Instruction: In order to enhance student learning, librarians design face-to-face instruction sessions that are tailored to specific courses, research assignments, and stages in the research process. Faculty can contact their instruction librarian to schedule instruction in our computer-equipped instructional facilities, or they can request that librarians come to their classrooms. We have served 10,658 students via our Library Instruction program and our tours. The tours were primarily Freshmen Orientation groups. This results in a 6% decrease when compared with the previous year. See charts below. As face-to-face instruction slightly decreases, we see a dramatic rise in the use of our online tutorials. See chart under “Online Learning Modules”, on next page. Library Instruction and Workshops Library Tours (freshman orientations)

Library Instruction/ Workshops

Number of Students

2009-2010 247 7,418 2008-2009 292 8,202 2007-2008 272 7,301 2006-2007 327 7,760 2005-2006 331 8,268

Tours

Number of Students

2009-2010 96 3,240 2008-2009 101 3,085 2007-2008 6 1,545 2006-2007 2 53 2005-2006 1 15

Students Served via Library Instruction/Workshops and Tours: 2009-10 2008-09 2007-08 2006-07 2005-06 Total

Instructions 7,418 8,202 7,301 7,760 8,268 38,949 Tours 3,240 3,085 1,545 53 15 7,938 Total 10,658 11,287 8,846 7,813 8,283 Online Learning Modules: To meet the learning needs of students 24/7, the library provides self-paced online tutorials and guides that faculty can link to from their webpages or from Blackboard. Many of our tutorials contain quizzes and certificates of completion, making it easy for faculty to incorporate them into their classes as homework assignments, extra credit, or part of students' class participation grade.

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The number of online tutorials that we offer has increased as well as their usage. This year shows more than a 200% increase over last year. 8,784 of our students have utilized our online tutorials. More details are available from the chart below.

Specifically, the library offers the following online learning modules:

• Research 101 Research 101 is a comprehensive information literacy tutorial consisting of five modules that are designed to equip students with the research skills necessary for college success. The modules range in length from 10-15 minutes and each begins with a pretest and ends with a posttest to measure student learning. Students who pass the posttest are given the option of printing out a certificate of completion with their name on it, which facilitates the integration of these tutorials into the lower division general education classes for which they were designed.

• How-To Screencasts Faculty can also assign our brief how-to screencasts, which will teach students how to accomplish basic research tasks at the University Library. These multimedia tutorials contain interactivity and self-quizzes to keep students engaged. Faculty can link to these modules from Blackboard and/or their own webpages and require students to complete them prior to starting their research.

• Resource Guides The library also offers subject and course resource guides that introduce students to materials, tools, and research practices that are important in specific disciplines.

Librarian/Faculty Collaborations: Librarians are available to work with faculty on teaching and learning projects, such as:

• Designing or revising library research assignments to ensure that they are up-to-date and aligned with current library resources.

• Constructing course webpages, guides, and tutorials to meet the research needs of students.

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• Integrating instruction in research skills and other information literacy competencies into courses and programs.

• Assisting faculty in embedding library resources and tools into their Blackboard courses. Online Video Conferencing: Live online instruction via video conferencing will also be available for some online and hybrid courses by Fall 2010. Learning Outcomes for Library Instruction: The Library’s learning outcomes for library instruction are based on ACRL’s “Information Literacy Competency Standards for Higher Education”1 and are consistent with the CSU’s set of core information competencies.2

1. Information Need: Explore, refine, and articulate the need for information.

The first two outcomes below correspond with the first two performance indicators under ACRL Standard 1, “The information literate student determines the nature and extent of the information needed.” Standard 1 was deemed too broad and thus was broken into two outcomes to allow us to be more specific and clear about what we are assessing. Because ACRL Standard 4, which focuses on using information, is better assessed within the context of a quarter long course, it is not currently included as one of our library’s outcomes.

Examples include: • Explore general information sources to define an information need, increase familiarity

with a topic, and/or develop a focused research direction. • Broaden or narrow the topic to achieve a manageable focus. • Modify the research topic in accordance with newly acquired information.

2. Information Types: Identify relevant types and formats of potential sources for information. Examples include: • Understand that knowledge is organized into disciplines that influence the way

information is disseminated and organized. • Differentiate between popular and scholarly and current and historical sources,

recognizing which are appropriate to the topic and the research context. • Differentiate between primary and secondary sources, recognizing how their use and

importance vary with each discipline. • Recognize the elements of citations for a wide range of resources.

3. Access: Access needed information effectively and efficiently. Examples include: • Identify key concepts and terms that describe the information need. • Construct and implement effectively-designed search strategies. • Recognize that many important sources of information are not freely available online. • Retrieve information online or in person using a variety of methods.

4. Evaluate: Evaluate information and its sources. 1 http://www.ala.org/ala/mgrps/divs/acrl/standards/informationliteracycompetency.cfm 2 http://www.calstate.edu/AcadSen/Records/Reports/ic.shtml

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Examples include: • Examine the qualifications of the author. • Determine the credibility of the source/publisher. • Discern point of view, underlying ideologies, and purpose.

5. Ethical and Legal: Understand the ethical and legal issues surrounding information. Examples include: • Understand issues related to free vs. fee-based access to information. • Understand what constitutes plagiarism. • Select an appropriate documentation style, using it consistently to cite sources.

Outcomes Assessments: The library attempts to align our instruction and assessment efforts to the information literacy learning outcomes listed above. We assess student-learning outcomes in a variety of ways. For example, some of our librarians use iClickers to collect data about student learning. Specifically, most English 105 library instruction sessions use iClickers to assess 1) students’ information literacy knowledge and research experience prior to the session and 2) targeted learning outcomes after the session. Other librarians use worksheets and online forms and activities to assess whether students are able to perform the research tasks taught in specific instruction sessions. Additionally, many of our online tutorials are equipped with pre and post tests, which provide us with evidence that they do indeed help students learn specific information literacy competencies. Finally, student evaluation forms, which are designed to assess students’ comfort level using the library as well as their perceptions about the quality of the library instruction session they had just attended, are also used. Reference Services The Reference and Instruction Department provides assistance to users in completing class assignments, doing research, and accessing information whether in print format or online. We help our students develop information skills that not only serve their immediate research needs but also prepare them for graduate studies, careers, and lifelong learning. We use a variety of methods, including course-integrated library instruction, personal assistance at the Research Help Desk (this includes face-to-face encounters, online ref chat, and help via the phone while at the desk), office consultations, instructional guides, and online tutorials. Additionally, we introduce students to both traditional library resources and the best of emerging information technologies. We supplement this pedagogical emphasis with the provision of information that supports the curriculum and the basic research needs of our students and faculty. We have achieved 16,332 reference contacts with students, faculty, and staff. Although declining Reference Desk statistics has been the trend for the last 10 years, in 2009-2010 we see an 8% increase in the number of reference contacts transactions.

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Reference Contacts Detailed Statistics: Research Help

Desk Ref Chat Off -Desk Email askNOW Total

2009-2010* 14793 306 377 183 673 16332 2008-2009 13623 467 384 613 982 16069 2007-2008 16348 358 377 831 17914 2006-2007 17078 136 428 425 904 18971 2005-2006 21521 139 612 412 926 23610

*May and June stats not yet included for off-desk and email stats Research Help Desk Survey: In Spring Quarter we conducted our annual survey to assess the service at the Research Help Desk. For the first time we offered the survey online. Over 1,400 responses were received, a 95% increase over the previous year. This was the largest number of responses ever received. The goals of the survey were to assess our users’ perception of the quality of the service received at the Research Help Desk, to raise awareness of the purpose of the desk, to gather input regarding possible improvements, and to help with setting priorities for the future. On a scale of 1-5 (1=not satisfied and 5=very satisfied) over 92% gave a score of 3-5 to the question of how satisfied they were with the help they received at the research help desk. In response to the statement about what they were least satisfied with at the desk, some stated they would like us to increase our hours. Many also recognized that due to the current budget this would probably not happen and under the circumstances they felt we were doing a great job. When asked how many times they had used the Research Help Desk during the quarter, 30% responded “never”. Approximately 12% of those in this category stated that they were not aware of the desk or of its purpose. We will address this with an information campaign during 2010-2011 about the services we offer, particularly the Research Help Desk.

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Analysis of the survey responses underscored the fact that students do not differentiate between the Research Held Desk and the Circulation Desk. Many of the complaints about the staff not being knowledgeable or being unable to help was due to (we suspect) the student asking for help at the Circulation Desk when the Research Help Desk was closed (during weekends and evening hours). We will be giving basic reference training to the Circulation Desk staff to help them handle these situations. Training will also involve a thorough overview of the library website, and of our help and referrals pages. The importance of making referrals to the appropriate person will also be stressed. We will also be building a FAQ page to facilitate self-help for students and for the Circulation staff. 24/7 Online Reference Service: In response to our users’ growing use of online resources and internet access, we have been offering this on-demand reference service since 2002. Its interface and ease of use have improved over the years. We provide reference over the Web in addition to the more traditional modes of phone, fax, or in-person requests for information. Our reference service spans all hours of the day or night, whether or not the physical library is open. In fact, our library is never closed to people who need information; they just enter through a different door. This service is also available to students using the workstations in the library. We find that students appreciate the ability to ask for help without having to leave their workstations, especially when there could be a line of students waiting for a computer. We offer this “Library Chat” service all hours the research help desk is staffed. Outside of those hours, students can use the 24/7 Reference Service called askNOW. This service is staffed by librarians from across the U.S., thus the 24-hour availability. In 2009-2010, 6% of our reference contacts were from this service. We provide live as well as follow-up help when needed. The Library provides this reference service through the QuestionPoint service, developed by OCLC Online Computer Library Center, the Library of Congress, and the 24/7 Reference Cooperative. In addition to providing access to librarians 24 hours a day, the service also includes a global network of cooperating libraries that work together to provide authoritative answers to reference questions. No-Growth Reference Collection: We did a major Reference Weeding Project last summer. Although the impetus for this was to make space for the addition of 24 computers to our Learning Commons, it fitted well with our annual weeding project. It also was in agreement with our policy that “The Reference Collection should be as lean and efficient as possible to enable library staff and users to use the collection more effectively”. As more of our resources are available online, the print reference collection continues to shrink.

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Future of Reference: As we live with an understaffed department made worse by retirements, we continue to look for ways to improve our service to the students, faculty, and staff. One way we try to offset a lack of staff is to provide resources for our users to help themselves. This includes the help pages, online tutorials, library guides, websites by subjects, database page add-ons, subject librarians’ contact and information pages, and the upcoming FAQ page. As mentioned earlier, training of the circulation staff to deal with basic reference questions will also help in serving our users better during hours the Research Help Desk is not staff as well as generally. The availability of workshops also help in making sure our users have an array of opportunities to obtain the knowledge they need to navigate our website, the library, and to become lifelong learners. Special Collections Special Collections, within the Archives and Manuscripts category, has grown by 30 linear feet. Highlights of new collections include additional files for the Virginia Hamilton Adair Collection, donation of the Model United Nations Collection, donation of the Douglass Adair Symposia Collection, the Jerry D. Mead’s New World International Wine Competition Collection, The Pomona Fox Theatre Collection, and additions to the Robert Lawrence Balzer Collection, including an ancient Burmese palm leaf manuscript.

Bibliographic Access and Technical Services BAS continues to successfully carry out its core mission - acquiring, cataloging, bibliographic access providing and maintenance of Library’s collections and resources in all formats. Electronic Resources (ER) Unit: BAS plays a primary role in implementing III ENCORE last year, including adjusting and creating III codes and their organizations to render proper facet displays in ENCORE. In addition, because ENCORE is a keyword oriented database, the ERM Team made extraordinary effort to revise and restructure all ERM records, especially the license records, so that they can be searched and displayed properly. For example, how to display a complex hierarchical relationship between records in a linear database like III ERM is one of the most difficult challenges the team had to resolve. BAS implemented additional III scoping features recommended by Librarians such as: ejournals, ebooks and master thesis/project. We continue to render full support to SFX, one of the primary full text tools heavily used by students. Besides resolving access problems and errors in a timely manner, BAS (i.e. Wendy Vermeer) is the “chief officer” for BAS SFX duties including SFX A-Z list update, Pomona instance monthly update and other SFX related issues. We are working in progress on several SFX services such as Bx Recommendations (i.e. an enhanced service to provide additional related full texts to the initial query), USTAT (i.e. usage statistics tool).

To manage the vast and growing number of library electronic resources (i.e. about 188 databases and 33,649 ejournals and 18,725 ebooks), BAS continues to rely on technology and automation systems to handle the majority of the work as much as possible. Serials Solutions

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(i.e. an online coverage data provider), III ERM (i.e. Electronic Resources Management), SFX MARCit and MARCEdit are some of such tools to help us deliver and maintain the most accurate and updated online access possible. Although the batch loads have enabled us to harvest massive numbers of MARC records into library OPAC, it always generates various problems that require intensive staff time and effort. The ER Unit continues to do an exceptional job in learning through doing while staying extremely flexible to handle changes and unexpected cases. Currently the Unit is performing quarterly updates on the most heavily used databases such as Ebsco ASE and Wilson Omni, and do periodical updates on others when substantial changes take place or a new contract is established. License and regulation reviews and oversight continue to be an important part of BAS responsibility. Besides keeping a well organized paper trail, we utilize III ERM to track, digitize and manage all locally signed licenses, in order to be in close compliance with the laws and regulations including ADA. Monographs Unit: BAS took back the book processing tasks (i.e. stamping, label printing and applying security strips) which use to be carried out by YBP Shelf Ready Service, due to a 20% book budget reduction last year. In addition to take care of regular paid materials, we continue to spend considerable time processing other materials, such as Master thesis/Project, Special Collection/Archival, HSI items and Gift/Donation. Since these materials are not included in OCLC PromptCat Service, they are generally deemed as “high maintenance” items. BAS continues to order individual ebooks besides packages of ebooks via YBP Ebrary and Wiley. We take advantage of III batch load for publisher provided ebook MARC records for packages, while cataloging individual ebooks in house in order to keep uniformity and quality of these records for users. BAS performs the basic level of authority control tasks, such as creating the name and the series authority records, to assure proper quality of Library OPAC. With the help of student assistants, the Unit has been able to cope with the majority of book repairs, item transfers, and withdraws throughout the year. Serials Unit: BAS initiated a trial subscription account with Swets last year at a lower service fee (i.e. 2.5% v. 5.7%), in an effort to seek a better subscription option for the library. The Serials Unit made considerable effort to learn a new system, new contacts and to evaluate its overall service quality in comparison with our current subsection agency EBSCO. Although the library has decided not to continue with Swets after all, BAS has gained a better understanding of different periodical acquisition models and systems, for future acquisition assessment and decisions. Although we see continuous periodicals cancellations, the Serials Unit still takes charge about 2023 print journal s to date. Their tasks include direct orders, checking-in, claiming, invoices approval, hegis maintenance, processing titles changes/pen calls/added volumes, annual EBSCO renew, and annual serials projection. In addition, they work closely with bibliographers and the ER Unit on subscriptions, issues associated with print-online combos, transfers/withdraws and limited retention. The Unit members’ ability to pay attention to details and keep up with the changes has played an important role in making the library OPAC in good working conditions. The Unit contributes to the resource sharing by performing OCLC LDR on a regular basis.

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Accounting Unit: BAS Accounting is responsible to track and balance library’s $1.2 million materials budget, plus the $15,000 Document Delivery budget in both III Millennium and University People Soft. Collaborating with Ann Morgan (i.e. Collection Management Coordinator), publishers and Library Office and Campus Financial Specialists, the Accounting Unit has made every effort to stay flexible and meet new needs and challenges, including the Interface upgrade, credit card use, Foundation account, Donation account, and the Chancellor’s Office subscription accounts changes. In particular, the Accounting Unit accomplished two important projects this past year – setting up a deposit account with EBSCO; and establishing a new workflow that has never done before, to allow a year-round order cycle for bibliographers. BAS continues to play an essential role in library’s statistics gathering and reporting. Besides BAS monthly productivity statistics, Wendy oversees two major library statistics in the area of collections/resources: 1) CSU Chancellor’s Office Annual Statistics, and 2) University Annual Valuation Report. Based on her expertise in III system and her strong analytical abilities, Wendy performs an amazingly elaborate process each year to develop new codes and tracking mechanisms in III, in order to satisfy the ever changing requirement. BAS comes up with Pomona’s own justifications and interpretations of various instructions in light of local conditions and specifics. Therefore creating customized procedures for BAS staff as well as timely training of staff on related practices become a crucial part of the process. Based on our experience, the Unit has also been raising good questions and suggestions to CSU Chancellor’s Office Annual Statistics Committee, as part of a CSU collective effort in making more meaningful statistics for higher level administration. BAS Productivity Statistics:

2009-2010 2008-2009 %

PRINT BOOKS & SERIALS:

TOTAL PRINT BOOKS 550668 volumes

547223 volumes 1%

TOTAL PRINT SERIALS 123674

volumes 123347 volumes 0.27%

TOTAL DVDS 1863 titles 1641 titles 13.53%

TOTAL VIDEOS 3353 titles 3353 titles 0.00%

TOTAL BOOK REPAIRS/PROCESSING 8194 titles 10212 pieces -19.76%

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BAS Productivity Statistics (continues):

ELECTRONIC RESOURCES:

TOTAL EJOURNALS IN SERIALS SOLUTIONS 33649 holdings 24171 holdings 39.21%

TOTAL EBOOKS 19807 titles 16197 titles 22.29%

TOTAL EJOURNALS IN PAC 8311 titles 7787 titles 6.73%

TOTAL DATABASES 155 unavailable unavailable

TOTAL REQUESTS IN SFX 162,596 116,676 39.36%

TOTAL CLICKTHROUGHS IN SFX 101,734 86,274 17.92%

Programs/Activities:

• Library Display Committee, chaired by Ferial Mansouri and supported by many BAS staff o The ongoing and regular displays, lectures and programs to attract and engage

the entire campus community on important topics, issues and events. The workshop topics range from Chocolate Perfection, Go Green @ Your Library, to Summer Fun @ The Library. The objective is to make the library the TRUE center of the University.

• National Library Week Committee, chaired by Yvonne Zhang, Wendy Vermeer (member) and support by many BAS staff

o A weeklong celebration and programs to engage the entire campus community as well as the City of Pomona Library for contribution and participation. Programs range from Kid’s Reading, Favorite Poems Reading, Yuga Exercise, to Shakespeare Show and Chinese Wonton Wrapping. The activities demonstrate the library’s commitment to its ultimate service goal “communities thrive @ your library”.

• Students Welcome Week Committee, Chaired by Wendy Vermeer, Yvonne Zhang (member) and supported by many BAS staff

o A variety of activities and programs to introduce and advocate the library and its services/programs to the new and existing students, faculty and staff.

• Library Web Team, Wendy Vermeer and Louana Tipton (members) o Bringing valuable and constructive perspectives and contributions to the Team,

with a strong background and knowledge in technical services functions. • Library Friends Committee, Louana Tipton (member)

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Works in Progress: • III overlay load table implementation to facilitate enhanced automation of MARC

records harvest and load • SFX Bx Recommendation implementation to enhance user full text search and retrieval

capability • SFX USTAT implementation to enhance the automated collection of online usage

statistics. • SFX A-Z List with Local Print Holdings implementation, to create one central spot of

library journals for students regardless of formats Misc:

• Periodical in-house training of various bibliographic control tasks to empower BAS staff with relevant skills and knowledge

• Frequent staff attendance of pertinent webinars and workshops on topics of bibliographic importance, in order to keep BAS staff on top of currents trends and practices (i.e. BIBCO/CONSER highlights, RDA toolkit, Annual Conference of IUG, SCTPG Subject analysis, etc.)

• Introducing and utilizing proper computer programs/tools such as MARCit, MARDEdit to accommodate and enhance our existing working tools and databases

• Implementing III batch printing via laser printer to allow more efficient labor printing as well as to meet the campus telnet change requirements

• III Encore implementation and trouble shoots in synch with related codes and functions of III

• Considerable amount of BAS staff time and effort in participating in Library Inventory Project during the summer

Systems During 2009-2010 the Systems Group was responsible for providing technical and administrative support for all library systems including networking and telecommunications systems. In consultation with the appropriate staff, the group recommended, implemented, and maintained those systems relevant to the Library's mission and needs. Due to the reorganization of IT personnel and services on this campus, starting in August 2010 I&IT will be responsible for the servers, workstations, and other office equipment in the library. User assistance will be a tiered approach from the Help Desk. Computer Labs and classroom instruction support will also be the responsibility of I&IT technical support staff. In 2009-2010 there were a total of 419,551 visitors to the library home page and 11,738,680 visitors to the library catalog.

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HSI Grant In 2005, the University Library received a Title V grant for Hispanic Serving Institutions from the Department of Education. The five year grant titled “Strengthening Library-based Learning”, totals $2,113,916. It runs from October 2005 thru September 2010. It was approved to achieve the following objectives:

1. Build a multi-media Hispanic studies collection by adding at least 5,000 new titles that

supports the undergraduate curricula at CPP and affiliated institutions at Link+. 2. Outfit two computer-based research centers in the new University Library building addition

with 80 research workstations for students and community users; and a Video Conference Center for faculty development.

3. Design a three-tiered web tutorial program to help Hispanic and other underrepresented student groups to acquire information literacy; partner with instructional faculty to integrate information literacy to the curriculum.

4. Implement a ten-year fund-raising strategy to increase Library endowment funds for continued support of the Hispanic studies collection and related services.

Total dollars expended to date (06/30/2010): $ 1,475,773 Narrative Summarizing the Objectives Objective One: Grant funds have enabled the Library to build a Hispanic Studies Collection that includes materials of various formats (books, electronic databases, media, primary source documents and archival materials) related to local Hispanic history. They were selected with active participation by the Hispanic Studies faculty from various CPP academic departments, to ensure that the materials are relevant to the curriculum and the information needs of professionals and businesses in the surrounding area. The collection enables Hispanic students to learn about their heritage and non-Hispanic students to gain insights into different cultures, thereby preparing them for careers in a changing, multicultural world. Summary of accomplishments: 6636 titles of monograph (print and electronic) and media material acquired and cataloged. 16 electronic databases purchased Archival collections acquired

o United Farm Workers papers o Hilda Solis Papers o Migrant workers news clippings o Willard Straight Papers

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Objective Two: The grant provided funds to purchase 80 research workstations and to outfit a video conference center. Summary of accomplishments: The research workstations have been in operation and available to students and community

users since the new Library wing opened in September 2008. An additional 24 research workstations were added in November 2009. They support students and community users’ in providing the necessary tools for learning and research.

Outfitting of the video conference center (named Special Events Room) has been completed.

Objective Three: Grant funds enable the Library to develop information literacy web tutorials designed to enhance Hispanic and other underrepresented students’ information literacy competencies. The tutorials prepare students for lifelong learning by teaching them how to find, evaluate, and use information effectively and ethically to solve problems and make decisions. Three series of tutorials and video tours have been completed to meet the needs of incoming/transfer students, undergraduates and graduate students. Summary of accomplishments: A series of 7 tutorials on information literary A series of 3 tutorials on advanced research tools A series 5 Library video tours Public Information Kiosk Objective Four: It has been a challenge to fulfill this objective as the position of Director of Development was lost due to budget cuts. Fund-raising efforts on behalf of the HSI Endowment are performed by University Advancement. They have identified possible donors and close to 20% of the endowment funds have been matched. In order that this objective will be fulfilled in its entirety, the Library may have to request to extend the grant for an additional year. Summary of accomplishments: Amount of funds raised to date: $25,000 Conclusion: More information on the grant is available on its website at: http://www.csupomona.edu/~library/hsi/ Except for Objective 4, accomplishments for other objectives exceed what was stated in the grant proposal.

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FACULTY and STAFF DEVELOPMENT INDICATORS Research, Scholarship, and Creative Activities NAME of Department: Reference and Instruction Services NAME of College: University Library Faculty/Staff Development Indicators: Research, Scholarship, and Creative Activities Use standard citation format common to the disciplines; Only report what appeared in 2009-10 Last Name First Name Standard Citation (Max characters allowed:500) Cook -Adamson Danette Museum Internship Sabbatical to learn the

professional care of artifact collections, Fall 2009 Cook -Adamson Danette Updated my Music Tutorial web pages Cook -Adamson Danette Updated the Library Online Music Resources web page Cook -Adamson Danette Finished editing the Francelline Biane Roper oral

history interview Cook -Adamson Danette Organized the Golden Leaves Program, April 16, 2010 Cook -Adamson Danette Organized the Reception & book signing for California

Citrus Story exhibit and Richard Barker, June 2, 2010 Cook -Adamson Danette Coordinated the California Citrus Story exhibit, April

19, 2010 Cook -Adamson Danette Designed exhibit entitled “Hugh La Bounty, campus

President 1977-1991” Cook -Adamson Danette Taught HST 300 History Methods Gibson Emma Participated in preparing questions for the focus

groups for faculty, students, and staff Gibson Emma Organized and presented tour of library for a group of

librarians who were members of the Foothill Library Consortium.

Gibson Emma Presentation to Reintegration Group about services and resources offered by libraries. 2009. (Dr. Renford Reese received a seed grant to start the Reintegration Academy. It’s a program for non-violent parolees).

Gibson Emma Presented “Research Quickstart Workshops”, 2010 Gibson Emma Organized the Genealogy Presentation given by

Richard Piepho of the Pomona Valley Genealogical Society, April 2010

Gibson Emma NEA Conference, San Diego Gibson Emma In consultation with the Reference Team, I updated the

Research Help Desk Survey to better achieve our goals Koga James Presented “Citation Searching Workshop”, Pomona Koga James “Aquarium Cycling with Household Ammonia”,

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http://www.csupomona.edu/~jskoga/Aquariums/Ammonia.html

Koga James “Do It Yourself Bucket Drip Irrigation”, http://www.csupomona.edu/~jskoga/dripirrigation/

Koga James “The Mr. Moto Novels of John P. Marquand”, http://www.csupomona.edu/~jskoga/moto/

Koga James “The Mudhen, A Literary Creation of Merritt Parmelee Allen”, http://www.csupomona.edu/~jskoga/mudhen/

Koga James “Splitting California: Bibliography and Links”, http://www.csupomona.edu/~jskoga/splittingcalifornia/

Morgan Ann ASEE Engineering Libraries Division Publications Committee. Serve as reviewer for papers submitted by ELD members for presentation at the ASEE Annual Conference, 2-4 papers annually

Morgan Ann American Library Association Annual Conference. Washington, DC, June 25-28, 2010

Morgan Ann CARL (California Academic & Research Libraries) Annual Conference. Sacramento, April 8-10, 2010

Morgan Ann Co-presented Poster “Open Access: A Response to the Scholarly Communication Crisis”. Provost’s Symposium on Faculty Scholarship, December 11, 2009

Morgan Ann Co-presentation at the Faculty Center regarding, “Open Access” poster, January 28, 2010

Page Don California Geographical Society Spring Conference, CSU Fullerton

Page Don Gave presentation to librarian faculty at department meeting: “Using the Lexis-Nexis Legal Database”

Page Don Submitted to the Dean a feasibility study for a separate sustainability book collection

Page Don Held 78 master’s thesis/project format review appointments

Page Don Researched and composed Communication Collection Study for Dr. Lorena Turner, Communication Department

Page Don Co-presented SIX+ workshops with Julie Shen, “Easy Thesis/Project Formatting for Graduate Students”

Page Don Co-presenter “Creative Presentations with PowerPoint” Workshop to campus community

Page Don Guest speaker on library panel for students in LIB 101 Introduction to Library Services for Paraprofessionals, Pasadena City College

Shen Julie California Academic and Research Libraries (CARL)

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Association: served as Web Coordinator through the end of 2009. Submtted resignation to pursue other priorities. Trained new Web Coordinator during January-March 2009

Shen Julie Association of College & Research Libraries Science & Technology Section: Continued serving as Web Assistant on the Publications Committee

Shen Julie Education Libraries (ISSN 0148-1061): Published a review of Service Learning: Linking Library Education and Practice, by Loriene Roy, Kelly Jensen, and Alex Hershey Meyers (ISBN 9780838909812), in the Spring 2010 issue

Shen Julie Handheld Librarian February 2010 conference: Did a presentation called “The E-book Lifestyle: An Academic Library Perspective”

Shen Julie The Reference Librarian (ISSN 0276-3877): Invited to submit a paper based on my talk at the presentation at the Handheld Librarian conference (to be published)

Shen Julie University of La Verne: Completed 18 units toward a doctoral degree in organizational leadership

Stevens Christy Published the textbook Introduction to Global Studies. Coauthors: Patricia Campbell and Aran MacKinnon. Wiley-Blackwell

Stevens Christy Co-Presented “Integrating Technology for Information Literacy: Web Tools for Faculty.” CSU Symposium on University Teaching, CSUSB, April 24, 2010

Stevens Christy Co-Presented “Mining the Sky: Highlights from the ICT/Information Literacy Digital Learning Objects Initiative.” 13th Annual CSU Symposium on University Teaching, California State University San Bernardino, April 24, 2010

Stevens Christy The 3rd Annual Sloan Consortium Symposium: Emerging Technologies for Online Learning in San Jose, CA July 20-23, 2010

Vermeer Wendolyn Gave ERM Demonstration w/ Sherry Daniel to BAS dept., BAS Conference Room, August 12, 2009

Vermeer Wendolyn Conducted tour of BAS dept. for San Jose SLIS students, August 26, 2009

Vermeer Wendolyn Presented “Basic Create Lists” at SCIUG, University of San Diego, October 27, 2009

Vermeer Wendolyn Recorded Audio for Online HSI Tutorial, October 28, 2009

Vermeer Wendolyn Phone interview w/ prospective SLIS student,

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November 13, 2009 Vermeer Wendolyn Co-Presented Poster Session “OA: A Response to the

Scholarly Communication Crisis”, Provost’s Symposium on Faculty Scholarship, December 11, 2009

Vermeer Wendolyn Co-Presented Brown Bag “OA: A Response to the Scholarly Communication Crisis”, Faculty Center for Prof. Development, January 28, 2010

Vermeer Wendolyn Live interview w/ prospective SLIS student, February 2, 2010

Vermeer Wendolyn Live interview w/ prospective SLIS student, March 17, 2010

Vermeer Wendolyn Live interview w/ prospective SLIS student, May 25, 2010

Zhang Yvonne Trainer of SCCTP (i.e. Serials Cataloging Cooperative Training Program) under the auspices of the Library of Congress

Zhang Yvonne Co-instructed a one-day SCTPG (i.e. Southern California Technical Programs Group) Workshop on “CONSER standard records” with Manuel Urrizola of UCR, June 2009

Zhang Yvonne Hosted PCC staff visit to Pomona on YBP Shelf Ready operation, June 2009

Zhang Yvonne Present, Initiated and implemented III overlay load table to allow the automatic loads/creations of MARC records for library’s electronic resources, July 2009 Implemented the free MARCEdit as an additional tool for ER cataloging, July 2009

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FACULTY and STAFF DEVELOPMENT INDICATORS Professional Development Activities NAME of Department: Reference and Instruction Services NAME of College: University Library Faculty/Staff Development Indicators: Professional Development Activities Use standard citation format common to the disciplines; Only report what appeared in 2009-10 Last Name First Name Standard Citation (Max characters allowed:500) Cook-Adamson Danette American Association of State and Local History Online

Conference – August 27-28, 2009 Cook-Adamson Danette Participated in workshops at the Los Angeles County

Museum of Art, the Autry Museum Cook-Adamson Danette Participated in intensive training sessions on disaster

preparedness for collections offered by WESTPAS Cook-Adamson Danette Southwest Oral History Association meeting in

Monterey Park – Jan. 30, 2010 Cook-Adamson Danette Handheld Librarian web conference Feb. 17-18, 2010 Cook-Adamson Danette Inland Empire Libraries Disaster Response Network

meeting in Riverside April 6, 2010 Cook-Adamson Danette Mold Prevention & Remediation webinar May 12, 2010 Cook-Adamson Danette Archivist’s Toolkit Training – Chapman University May

21, 2010 Gibson Emma Reference Works demo, 2009 Gibson Emma Faculty and Librarians as Partners Webinar, 2009 Gibson Emma Second Life Tour of Stanford, 2009 Gibson Emma Academic Planning Committee Forums, 2009 Gibson Emma Digital Scholarship Webinar, 2009 Gibson Emma A to Z Maps Online demo, 2009 Gibson Emma eLearning Faire, 2009 (Sponsored by the Library,

Faculty Center, and I&IT) Gibson Emma Safe Zone Ally Training, 2009 (Sponsored by The Pride

Center) Gibson Emma Provost’s Symposium on Faculty Teaching, 2009 Gibson Emma OCLC demo of the WorldCat Navigator, 2009 Gibson Emma Plagiarism Workshop, 2009 (Faculty Center) Gibson Emma Disability Awareness Month Program, 2010 (Sponsored

by the Disability Resource Center) Gibson Emma Handheld Librarian, 2010 Webinar Gibson Emma Equity Conference, Los Angeles, sponsored by CFA,

2010

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Morgan Ann E-Books: A Rapidly Evolving Marketplace, NISO webinar, Aug 12, 2009

Morgan Ann Twenty-first-century Reference Collections, ALA/Booklist webinar, Jan 12, 2010

Morgan Ann Benefit from Users’ Collective Wisdom, the ExLibris bX Scholarly Recommender Service, webinar 2/17/10

Morgan Ann Gale New Usage Statistics Platform, webinar, May 26, 2010

Morgan Ann LibGuides vendor visit and demo, May 13, 2010 Morgan Ann JSTOR Current Scholarship Program webinar, June 16,

2010 Page Don Regional Information Portal grant discussion and

demonstration meetings with Mike Reibel (geography), Boykin Witherspoon III, and Ray Wang

Page Don Participated as member and attendee of meetings of the Task Force on Technology Information Literacy

Page Don Private tour of UCLA’s William Andrews Clark Memorial Library, hosted by CARLDIG (California Academic Reference Librarians Discussion Interest Group, a CARL interest group), Los Angeles

Page Don SCIL Works 2010: “Practice, Practice, Practice (P3): Reinvigorating ILI Pedagogy,” [Southern California Instruction Librarians, an interest group of CARL], Chancellor’s Office, Long Beach, CA

Page Don The annual 2010 SCALL Institute (Southern California Association of Law Libraries), Ventura, CA. Theme: “It’s Not Easy Going Green: The Role of Lawyers and Librarians in Support of the Environment”

Vermeer Wendolyn American Library Association Annual Conference, Chicago, IL, July 9-13, 2009

Vermeer Wendolyn Northwestern University Library Serials Visit, Chicago, IL, July 10, 2009

Vermeer Wendolyn “One Too Many” eBook Neutral Record Webinar, July 23, 2009

Vermeer Wendolyn Ebooks Webinar, Library Special Events Room, August 12, 2009

Vermeer Wendolyn The Library, Faculty Scholarly Publication, and Open Access, CPP Office of Research, August 25, 2009

Vermeer Wendolyn CSU Library Statistics Webinar, August 27, 2009 Vermeer Wendolyn SFX MARCit! Webinar, September 17, 2009 Vermeer Wendolyn Circulation Stats Training, September 29, 2009 Vermeer Wendolyn Serials Solutions “Future of the Library” Webinar,

November 18, 2009

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Vermeer Wendolyn “Managing Difficult/Toxic Working Relations” Workshop, Faculty Center for Prof. Development, November 18, 2009

Vermeer Wendolyn III Encore Preview Webinar, December 3, 2009 Vermeer Wendolyn Blackwell Collection Manager Training Webinar,

December 9, 2009 Vermeer Wendolyn WebJunction API’s & Open Source Webinar, December

10, 2009 Vermeer Wendolyn OCLC WorldCat Holdings Webinar, December 15, 2009 Vermeer Wendolyn 21st Century Reference Collection Webinar, January 12,

2010 Vermeer Wendolyn GOBI 3 ordering training, Library Room 1828, January

21, 2010 Vermeer Wendolyn “Whole New Mind” Book Group, Faculty Center for

Prof. Development, January 25, 2010 Vermeer Wendolyn RDA Toolkit Training Webinar, February 9, 2010 Vermeer Wendolyn SFX bX Recommender Service Webinar, February 23,

2010 Vermeer Wendolyn Library Journal Art of Suggesting Books Webinar,

March 2, 2010 Vermeer Wendolyn ERM Data Standards and Best Practices Review

Conference Call, March 8, 2010 Vermeer Wendolyn Power and Pitfalls of RFID Webinar, March 16, 2010 Vermeer Wendolyn SecondLife Presentation – Teaching Information

Literacy, Library Room 1828, March 18, 2010 Vermeer Wendolyn Loyola Marymount ERM Choices/Decisions Conference

Call, BAS Conference Room, March 22, 2010 Vermeer Wendolyn WebJunction Library Images and Video Webinar,

March 30, 2010 Vermeer Wendolyn Directions in Metadata Webinar, April 1, 2010 Vermeer Wendolyn SFX Spring Refresher Training Webinar, April 7, 2010 Vermeer Wendolyn Co-Presenting “Children’s Storytime” National Library

Week , University Library, April 12-16, 2010 Vermeer Wendolyn Special Collections Cataloging Workshop, UCI, April 16,

2010 Vermeer Wendolyn Accidental Leadership Webinar, May 5, 2010 Vermeer Wendolyn Understanding the New Discovery Landscape Webinar,

May 6, 2010 Vermeer Wendolyn Encore Synergy Webinar, June 8, 2010 Zhang Yvonne Ebook neutral record webinar, July 2009 Zhang Yvonne NISTO webinar on ebooks, Aug. 2009 Zhang Yvonne CSU STATS webinar, Aug. 2009 Zhang Yvonne Webinar on repeatable 260s, Sept. 2009

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Zhang Yvonne Webinar on MarcIT, Sept. 2009 Zhang Yvonne Encore webinar, Oct. 2009 Zhang Yvonne Alibris presentation, Nov. 2009 Zhang Yvonne Serials Solutions webinar, Nov. 2009 Zhang Yvonne Faculty scholarship presentation, Dec. 2009 Zhang Yvonne Disability related teaching workshop, Jan. 2010 Zhang Yvonne Serials Solutions webinar on federated search, Feb.

2010 Zhang Yvonne SFX bx webinar, Feb. 2010 Zhang Yvonne Regional workshop on thesaurus, Feb. 2010 Zhang Yvonne Webinar on directions on metadata, Apr. 2010 Zhang Yvonne ALA Techsources webinar, May 2010 Zhang Yvonne YBP presentation, May 2010 Zhang Yvonne Bibco webinar, May 2010 Zhang Yvonne Faculty Center seminar, Inland Valley studies, June

2010

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FACULTY and STAFF DEVELOPMENT INDICATORS Service to the Campus and the Community NAME of Department: Reference and Instruction Services NAME of College: University Library Faculty/Staff Development Indicators: Service to the Campus and the Community Use standard citation format common to the disciplines; Only report what appeared in 2009-10 Last Name First Name Standard Citation (Max characters allowed:500) Cook-Adamson Danette Library Dean Search Committee Emerton Bruce Research Council Committee Emerton Bruce Professional Leave Committee Gibson Emma Librarians Group Chair Gibson Emma Academic Senate Executive Committee and library

representative to the Senate Gibson Emma DRTPC for Disability Resource Center Gibson Emma Participated in organizing student, faculty, and staff

focus groups under the interim dean Gibson Emma Participated in the Dean Search Gibson Emma Participated in the Book Inventory Project Gibson Emma National Library Week Committee Gibson Emma Hart Award Committee Gibson Emma Council of Chairs Committee Gibson Emma Innovative Link+ meeting in Sacramento, April 2010 Gibson Emma RapidIll Webinar, May 6 and 17, 2010 (I took care of

registration and setup for our attendees) Gibson Emma Schleifer/Brown Scholarship Committee, 2010 Gibson Emma LibGuides demo, May 13, 2010 Gibson Emma Direct Request for Articles webinar, July 7, 2010 (I took

care of registration and setup for our attendees) Gibson Emma WFA Spring Banquet, May 6, 2010 Gibson Emma California Teachers Association (CTA) State Council

representative. Member of the Student Support Services Committee, of which library services is a component

Koga James Chair, Department RTP Committee Koga James Faculty Hearing Panel Koga James Library Web Team Koga James Webmaster, Cal Poly Pomona Librarians Group

Website

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Koga James Webmaster, RICS Employee Intranet Koga James Web designer and photographer, Save Our Chinatown

Committee, Riverside, CA Morgan Ann Academic Senate Elections & Procedures Committee Morgan Ann Academic Affairs Division Budget Advisory Committee Morgan Ann University RTP Committee Page Don Academic Senate GE Committee Shen Julie Task Force on Technological and Information Literacy:

Led this presidential task force of eleven faculty and staff in studying the university’s current practices and making recommendations regarding improvements. Final report submitted June 2010

Shen Julie CSU Virtual Library’s Cooperative Reference Task Force Shen Julie Taiwanese Students Association: faculty advisor Shen Julie Asian Pacific Faculty Staff Student Association:

continued serving as webmaster and listserv administrator

Shen Julie Ronald McDonald House Charities/ASIA scholarship: Served as judge and scored 29 application packages; attended the scholarship luncheon in June

Shen Julie Outstanding Staff Award Committee: As a faculty representative on this Staff Council committee, served as judge and scored 20 nomination packages

Shen Julie ATI Steering Committee: As a faculty representative on this committee, chaired by Carol Heinz Gonzalez, attended meetings throughout 2009-10

Shen Julie Honorary Doctorate Committee: As part of this 3-person committee, read proposals submitted by campus departments and submitted recommendations to AVP for Faculty Affairs

Stevens Christy First Year Experience Common Text Committee Stevens Christy Accessible Technology Initiative (ATI) Access and

Compliance Team (ACT) Stevens Christy ACT Testing & Evening Services Subcommittee Stevens Christy eLearning Advisory Board Stevens Christy Technology and Information Literacy Task Force Stevens Christy Learning Management System Review Committee, Cal

Poly Pomona Stevens Christy University Budget Committee Stevens Christy Chair, Library Dean Search Committee Stevens Christy University Curriculum Committee Stevens Christy Teaching, Learning, and Technology Committee (TLTC) Stevens Christy Digital Learning Objects Committee, California State

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University System Stevens Christy Attended the Faculty Summer Institute for Hybrid &

Online Course Development Stevens Christy California State University Discipline Research Project

Grant (working with other CSU librarians to create an online information literacy course for use across the CSU system)

Stevens Christy ACRL Information Literacy Standards Committee Stevens Christy Member-at-Large, Executive Committee of ACRL’s

Instruction Section Stevens Christy ACRL Information Literacy Consultant Stevens Christy ACRL, Women’s Studies Section, Instruction

Committee Vermeer Wendolyn Web Team Vermeer Wendolyn Library Ad Hoc Committee meetings (such as Welcome

Week and National Library Week) Vermeer Wendolyn The Inaugural Library Book Club Group Vermeer Wendolyn The Schleifer-Brown Scholarship Committee Vermeer Wendolyn Library Table at BroncoFusion, September 23 Library

III CSDirect Training Webinar, October 22, 2009 Vermeer Wendolyn Library Table at Engineering Fair, October 22, 2009 Vermeer Wendolyn SCTPG Executive Board Meeting, Occidental College,

October 26, 2009 Vermeer Wendolyn SCTPG Executive Board Meeting, Occidental College,

January 26, 2010 Vermeer Wendolyn SCIUG 2010 Site Visit and Planning Meeting, Cal Poly

Pomona, March 16, 2010 Vermeer Wendolyn Academic Senate Faculty Affairs Committee meetings Zhang Yvonne SCIUG (i.e. Southern California Innovative Users Group)

Executive Committee Zhang Yvonne Library Welcome Week Committee Zhang Yvonne Chair of National Library Week Committee, January -

April 2010 Zhang Yvonne Attended SCIUG Executive Committee meeting to plan

for the coming SCIUG Annual Conference, Mar. 2010 Zhang Yvonne DRTP Committee duties, April 2010 Zhang Yvonne Academic Program Community

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FACULTY and STAFF DEVELOPMENT INDICATORS External Funding NAME of Department: Reference and Instruction Services NAME of College: University Library Faculty/Staff Development Indicators: External Funding Use standard citation format common to the disciplines; Only report what appeared in 2009-10 Last Name First Name Standard Citation (Max characters allowed:500) Cook-Adamson Danette Upon request from Danette, Paul Hofer sent a check

for $2200 to renew the Hofer Family student Internship in Special Collections

Cook-Adamson Danette Worked with the Research Office to submit NEH Preservation Assistance Grant for Smaller Institutions ($6000)

Seifert Kate The University Library received a Title V grant for Hispanic Serving Institutions from the Department of Education. The five year grant titled “Strengthening Library-based Learning”, totals $2,113,916. It runs from October 2005 thru September 2010 (see page 24 for more details)

FACULTY and STAFF DEVELOPMENT INDICATORS Awards and Honors NAME of Department: Reference and Instruction Services NAME of College: University Library Faculty/Staff Development Indicators: Awards and Honors Use standard citation format common to the disciplines; Only report what appeared in 2009-10 Last Name First Name Standard Citation (Max characters allowed:500) Cook-Adamson Danette Received a $500 mini-grant from the Faculty Center for

Professional Development to help with funding to attend the Digital Directions Conference in San Diego May 27-29, 2009