annual report 2014 - st bartholomew's...

Annual Report 2014

St, Bartholomew’s House Annual Reportpage 4

VisionTo eliminate homelessness.

MissionsTo assist the homeless of today to rebuild their lives and act to prevent homelessness of tomorrow.

ValuesOur values are the guiding principles that drive and support our Mission. They shape the way we approach our work and provide the underlying framework for our decision making and the services and programs we offer.

JusticeEach person is treated compassionately and fairly in a non-judgemental way.

DignityEach person is afforded respect for their needs, requirements and self worth.

PrivacyEach person is accorded confidentiality and personal space.

ExcellenceEach person is provided with optimum levels of support and care within the scope of available resources

Contents

St. Bartholomew’s House | Annual Report

page 1

Chairperson's Address 2

Message from the CEO 4

Brown St. Redevelopment – An Update 6

Board of Management’s Report 8

Corporate Governance Statement 12

Steve’s Story 14

Frank’s Story 15

Highlights of the Year 16

On the Front Line – Homeless and Transitional Support Services 18

Community Inclusion – Mental Health Support Services 22

Caring Community – Aged Care Services 24

Independent Living – Housing Services 26

Appreciation 28

Sustainable Growth – Financial Highlights for 2014 30

Donation Pledge – Help Us Eliminate Homelessness In Western Australia 32

Contents


page 2

This is my first year as Chair of St Bart’s and I am privileged to have the opportunity to present this address. 2014 was a year of consolidating existing services and preparing to further increase our capacity to help those people who find themselves homeless or at risk of homelessness.

CAPACITY ENHANCEMENT

The St Bart’s Foundation was successful in securing the funds to complete the first stage of the redevelopment of our old premises at Kensington St and Brown St in East Perth. This will deliver 36 refurbished units that will provide short stay, supported housing for older women, the fastest growing demographic of homelessness. Many of these women will be experiencing homelessness for the first time after living relatively stable lives. Our research shows that early intervention can prevent these women falling into the trap of long term homelessness and all of its associated problems and challenges. The project is targeted for completion at the end of October, 2014.

In any one year we would expect to be able to use the refurbished units to reconnect the lives of some 40 vulnerable women. On behalf of the women that will benefit from this accommodation, a huge thank you to the generous donors that have made this project a reality:

• The Hawaiian Group

• LotteryWest

• The Department of Housing

• The Walter Padbury bequest

• The Dorothy Ford bequest

The St Bart’s Foundation continues to raise funds for stage 2 of the redevelopment. This will involve demolition of the old buildings on Brown St and the construction of over 70 units at a cost estimated at around

$15 million. These units will be used to provide long term supported housing for women and men exiting homeless services.

St Bart’s most recently completed large capacity enhancement figured prominently in the 2013 Urban Development Institute of Australia Awards (WA). The innovative approach to the development of the Lime St Building was recognised when it won two awards – the President’s Award and Sustainable Urban Development Award.

STRATEGIC CHALLENGES & OPPORTUNITIES

St Bart’s relies on the Western Australian and Federal governments for the bulk of its operating revenue and there is always a level of uncertainty around funding renewal at the end of each contract. However, the potential for structural changes to the source and method of funding has created a heightened level of uncertainty around future funding for St Bart’s and other organisations providing similar services.

Firstly there is a move toward Consumer Directed Services (CDS) where the consumer will have much more say in the services he or she will access and who delivers those services. This will change the way agencies receive their funding. CDS is already a reality in the disability services sector and will be introduced in various degrees in each of the sectors that St Bart’s services – the homelessness, mental health and aged care sectors.

Chairperson’s Address


page 3

The second structural change is likely to come from recommendations from the White Paper on Reform of the Federation recently commissioned by the Federal Government. The introduction to the White Paper states “....there should be less Commonwealth intervention in areas where States have primary responsibility”.

Currently 20% of St Bart’s funding comes from the joint Commonwealth/State agreements by way of the National Partnership Agreement on Homelessness and the National Affordable Housing Agreement. These joint agreements are funded equally by the Commonwealth and the States. The context for the White Paper indicates a risk to the Commonwealth agreeing to continue its share of funding.

It will take some time to reveal the final shape of the mooted changes. St Bart’s will use that time to strengthen both its service delivery capability and its performance measurement capability. If St Bart’s can deliver improved life outcomes for our clients we expect this will result in lower community costs. If we can also get better at measuring our performance then the demonstrated improved life outcomes and lower community costs will position St Bart’s to attract ongoing funding for its services.

St Bart’s will always be working to improve its effectiveness and capacity to rebuild the lives of the homeless and those at risk of homelessness – so long as the need remains. We also seek and encourage sector collaboration to leverage the efforts of each of the organisations working in the homeless sector and make the sector as a whole more effective.

GOVERNANCE

Andrew Birch resigned as Chair of the Board at the end of 2013 after six years in the role. Andrew’s energy and leadership have been critical as St Bart’s has grown its capacity and capability to help others. In particular, Andrew was unrelenting in his quest to lead the development of a strong governance framework that engenders confidence for all of St Bart’s stakeholders. Andrew’s efforts were recognised when he was awarded the inaugural 2013 PwC Director Award for Excellence in the WA NFP Sector. This award was to acknowledge a person who had exhibited leadership on director issues and promoted excellence in governance to achieve a positive impact for the economy and society. Andrew remains a member of the Board.

The Reverend Theresa Harvey resigned from the Board in July 2014 after serving on the Board for 14 years. Theresa’s background was unique amongst the Board members and her invaluable contributions were a testament to the importance of diversity amongst board members.

Last year’s annual report announced that John Berger had been appointed as Acting CEO of St Bart’s. After an exhaustive search for an ongoing CEO, John was appointed as the full time CEO of St Bart’s in January of 2014. The Board is delighted to have secured John’s services and we look forward to a long and fruitful relationship.

The Board continues to review the organisation’s governance capabilities. 2014 saw a review of the structure of, and terms of reference for, committees reporting to the Board. During this

current year our governance work will include reviews of:

• Board effectiveness (ongoing),

• Risk Management, Audit and Compliance,

• St Bart’s culture and how we recognise our relationship with the Anglican Church.

Finally, I thank my fellow volunteer Directors for the time, expertise and passion they devote in the pursuit of the St Bart’s Mission. On behalf of the Board, I extend sincere appreciation to the many other volunteers that work with St Bart’s and to our dedicated staff who keep the organisation running and provide care to our clients. Providing care to our clients explains why each of us is a part of the St Bart’s community.

Michael Brown

Chairperson


page 4

As I write this report, I will have been at St Bart’s for a full year during which time I continue to see the dedication, commitment and passion of staff and volunteers in helping to rebuild the lives of those people experiencing or at risk of homelessness. It’s an enormous privilege to be part of the team at St Bart’s.

I recently attended the Bi-annual Homelessness Conference in Queensland and the keynote speaker - Colin Falconer from the Foyer Federation spoke about the concept of Advantaged Thinking - the need to focus on people, not the problem. He challenged us to look at the way we describe our work and whether we focus on seeing the problem or being part of the solution? He stated that the use of language is critical and challenged us with the notion that there are no ‘homeless people’ in the world, only people experiencing homelessness. The use of labels is powerful and can distort our perception of the issue and worse the person themselves. Homelessness should never define the person - people have unique experiences and stories - our mission is to understand that story, to help rebuild their lives and end their homeless experience.

St Bart’s has a 50 year history of responding to those people who experience homelessness. Our focus is to provide safe and secure housing or accommodation and assist people address those issues that have brought them to their experience of homelessness. The challenge for us is to orientate ourselves towards thinking of advantages as we respond to the daily challenges of our work and move towards rebuilding lives with the ultimate goal of equipping people to maintain themselves in long term stable housing or accommodation.

Today’s environment of shrinking resources and reduced government tax streams has brought into sharp focus

the need to shift our efforts. No longer is it satisfactory to talk about outputs of service delivery but to focus on actual outcomes from the perspective of the individual/consumer. Alongside this is the recognition that access and control of resources should be in the hands of the individual/consumer. Therefore, more and more government is seeking answers to questions related to their investment in funding services and any corresponding rates of success in terms of outcomes.

The challenge for organisations such as St Bart’s is how do we align our efforts to demonstrate our rates of success of achieving outcomes and breaking the cycle of homelessness? I would suggest that to some extent we need to seek inspiration and identify a clear vision of our ‘end game’ or outcomes.

The question is – does Advantage Thinking provide us with the vision and inspiration? Advantaged thinking does require a re-orientation and is reflected by the following stages:- 1. Language - shifting from problems to solutions 2. Understand the potential people have to create their own solutions 3. Work - our approach to partner and act as collaborators 4. Invest in people by creating new opportunities - for residents, volunteers, staff and supporters 5. Believe and raise the aspirations of all involved 6. Involve people in solutions - hear and learn about their stories 7. Challenging ourselves - with charity to affect the lives around us for the better.

This re-orientation in thinking means we need to focus on the end point - what

Message from the CEO


page 5

outcomes are we seeking to achieve. For too long we have described our services in terms of activities or outputs – it is time to shift towards the end goal. This is not new at St Bart’s as we have been using the Outcomes Star for some time to assist individuals help identify their goals for themselves and we are pleased to report that significant progress has been made by individual residents throughout their time with us. What is missing from this approach is the need to set program goals - what is the ultimate goal of our service, how are we progressing and what are we doing to improve on our services. To assist with this, there will be the introduction of Results Based Accountability - a simple to use process for staff and managers to identify what are the key goals for the service - what is our rate of success and what are we doing to improve our results. At the heart of our success is our ability to have a clear focus and staff committed to achieving a positive result. Results Based Accountability will help achieve this. The Board are keen to see each program identify their goals and to demonstrate their rate of success and efforts towards improvement. Finally, having clarity in our purpose and outcomes ensures that our services are ‘people’ focussed as our measures of success are defined in our ability to achieve successful outcomes for individuals.

This year has been a year of consolidation focussing on a number of internal systems and program developments. We have much work to do as we move towards ‘advantaged thinking’, demonstrating our outcomes and meeting the requirements of consumer directed services. I am confident that we have the foundations

necessary to progress and I look forward to seeing this develop over the next 12 months and beyond.

This year has witnessed a significant step towards the development of Kensington Street Refurbishment. The support and response has been overwhelming. This development is a great example of how St Bart’s and its supporters respond to the emerging needs of those experiencing homelessness in Perth. There is a sense of real excitement amongst the staff at St Bart’s as we near the completion of this project. The aim is to provide accommodation for older single women that is safe and affordable while we work with them to rebuild their lives and break the cycle of homelessness.

Finally, the staff and volunteers make up the important ingredient to our success and I would like to thank them for their dedication and efforts to help rebuild the lives of people experiencing homelessness and to ensure they experience stable housing/accommodation into the future!

John Berger

Chief Executive Officer


page 6

The first stage of our Brown St Redevelopment Project – the redevelopment of the Kensington St buildings is almost complete. The Kensington St Project involves the two former James Watson aged care buildings & the Peter Hodge House at the rear of our Brown St property in East Perth.

Less than 12 months ago we made the ‘call out’ to support St Bart’s response to the emerging need to provide housing support for older single women. Within this short time frame we managed to raise the $1.3M dollars to undertake the refurbishment and fit out.

We anticipate that the Kensington Street service will open its doors in early November this year.

Our heartfelt thanks & gratitude is extended to all our supporters of the Kensington St Project:

Hawaiian Group; Lotterywest; Department of Housing; Dorothy Ford & Walter Padbury Bequests; Silver Thomas Hanley (Architects) particularly Marty Cieslak (project architect) & for the pro bono work completed by George Raffa & Tony di Leo; BPA Structural Engineers – pro bono for all structural design consultancy work; David Wheeler Landscape Architect – heavily discounted fee for all landscape design & consultancy work.

Our thanks also go to CPD Group, our builders, for the high quality of workmanship & the support they have given St Bart’s during the refurbishment of the Kensington St buildings.

Stage 2 of the Brown St project involves the demolition of the old buildings at the front of Brown St & the construction of two 6 storey apartment blocks to provide long term accommodation for

our exiting clients & residents moving on from St Bart’s support services. The project plans to provide over 70 one & two bedroom fully independent units for our clients who need minimal support to ensure ongoing housing stability.

The design brief for Stage 2 has been completed & issued to the short list of architects who have been invited to tender for the project. St Bart’s Capital Works Committee expects the selection of the project architect will be completed before the end of 2014 with design & planning work expected to commence early in 2015.

llustrations purpose only

Brown St. Redevelopment – An Update


page 7


page 8

ANDREW BIRCH BCOMM, CA, GAICD

Andrew is a chartered accountant with 20 years’ experience in corporate recovery, corporate advisory and managing and leading professional services firms. He is a Director of Vantage Performance (WA) Pty Ltd, the WA office of Vantage Performance, which is a national management consulting firm specialising in business transformation. He has experience in commercial and not-for-profit sectors, focusing on turnaround strategy, governance and operational performance.

ROBERT CAMPBELL CPA, RCA, MSW, MAICD

(Deputy Chair)

Robert is a registered company auditor, tax agent, certified practising accountant. He had over 25 years experience leading social welfare and educational organisations in a variety of CEO positions. He is the managing director of Australian Audit Group Pty Ltd which provides audit and assurance services to small to medium size enterprises especially in the not-for-profit sector. He advises on the application of Australian Accounting Standards, fringe benefits tax, trusts, salary packaging, deductible gift recipient and charity taxation matters. He serves on the boards of two other charities in Perth and a number of private companies.

DAVID SMITH, BCOMM, FCA, MAICD

(Treasurer)

David is a former Assurance Partner with PricewaterhouseCoopers (PwC) in Melbourne and Perth. David is experienced in external and internal audit services, accounting and broader business advice across a broad spectrum of industries covering resources, services, media, construction and engineering. David has lead client focused teams in the provision of services to clients and has considerable experience reporting to Boards and Audit Committees. David is a former member of the University of Melbourne Audit and Finance Committees.

MICHAEL BROWN BE, MBA, GAICD

(Chairperson)

Michael is the owner and Managing Director of Goldmont, a Kalgoorlie based steel fabrication business that provides services to the mining and construction industries. Prior to owning his own business, Michael’s career spanned a number of industries with the most recent being the mining industry. His work included strategic planning, mergers & acquisitions and operations performance improvement. He was Group Manager of Business Development for Iluka Resources in his last full time role in the mining sector. Earlier in his career, Michael worked in investment banking and in construction engineering.

Board of Management’s ReportThe Board presents its report on St Bartholomew’s House Inc. for the financial year ended 30 June 2014. A brief biography of each of the Directors is set out below.


page 9

THE REVEREND THERESA HARVEY BA (TH), MA

Theresa has been a primary school teacher, a marriage and family psychotherapist and has worked with unemployed youth. As Director of Theological Field Education for the Anglican Diocese of Perth since 1986 she initiated, designed and supervised the clinical training for clergy in training and in supervision of training. Priested in 1997, on her retirement in March 2013 Theresa had been Canon Pastor of Saint George’s Cathedral since 1999 and Archdeacon for the Diocese since 2006. Theresa has resigned as a Board member as of July 2014.

SHERYL WHITFORD (AKA DR. SHERYL SEABROOK) MBBS

Sheryl worked as a Doctor of Medicine for 30 years and 20 years in General Practice. Special interests include family medicine, women’s health and adolescent health, with particular reference to drug and alcohol issues and mental health. She is now retired from medical practice and has resigned as a Board member as of November 2013.

BEVAN STURGESS-SMITH BSC, GRADDIP, BUS

Bevan Sturgess-Smith is a stockbroker with over 20 years’ experience in the banking, finance and investment sectors. He currently manages share portfolios for a range of retail, wholesale and institutional clients. Bevan has qualifications in both Psychology and Finance and has tutored at Edith Cowan University and the Australian Stock Exchange in finance and stock market education. He also presents market updates, commentary and interactive discussion on stock market issues for the ABC. Bevan was appointed the chair of St Bartholomew’s Foundation Inc. in 2009.

PAULINE COSTANTINO BJURIS, LLB

Pauline has concentrated on the areas of property law, particularly development and strata title work; commercial law; and Wills, Trusts and Probate. For many years, she lectured in property law at the Central Metropolitan TAFE; and in property law, business law, wills and estate law at the Articles Training Program of the Legal Practice Board of Western Australia. She has also given lectures for the Australian Institute of Conveyancers; Curtin University of Technology, and The Law Society of Western Australia.


page 10

ELIZABETH BARNES

Elizabeth is a Foundation Director of the South West WA Medicare Local, a large primary health service provider, and has held the role of Chairman for over three years. Prior to founding the Medicare Local, Elizabeth was on the Board of the Great Southern GP Network where she served as the Allied Health Director; the Human Resources Director; a member of the Business Development Committee; and represented the Board at the Community Reference Group for the new Albany Health Campus. Elizabeth is the CEO of MIDLAS, a not-for-profit community service organisation providing counselling, support, advocacy and legal services. Formally Manager of dementia services in the Great Southern region of WA for Alzheimer’s Australia WA Ltd, Elizabeth has extensive experience as an Occupational Therapist in both acute and primary care, specialising in dementia in the last nine years. Elizabeth has resigned as a Board member in September 2013.

SANDRA HACKETT M.ENG(HONS), MAICD

Sandra has over twenty five years consulting experience in strategy, risk management, project management and governance. She is a Partner in the specialist management consulting firm, Riskwest, which provides risk and business continuity advisory services to a range of corporate, government and community service organisations and major state infrastructure projects. Sandra has extensive experience in the implementation of risk management programs, assisting Boards, Executive management and stakeholders to understand and use risk information as an integral part of their oversight, strategic planning or operational management function.

HAMISH MILNE BA(HONS), MPHIL, MBA, AFAIM, FRSA

Hamish moved to WA from Sydney in 2003 after 12 years living, studying and working at St Paul’s College, the Anglican residential college within the University of Sydney, where he had been Sub Warden since 1999. Hamish has worked with the Anglican Church Diocese of Perth since 2004, firstly as the Director of Professional Standards and, since 2008, as the Diocesan Registrar & Director of Diocesan Services. Since 2013 Hamish has also taken responsibility for Theological Education, Formation and Training in the Diocese of Perth. He is currently a member of the Defence Force Board of the Anglican Church of Australia and numerous diocesan boards and committees. Hamish has been actively involved with hospital research ethics committees for over 15 years.

SIMON MAJTELES LLB, BA

Simon is a solicitor with significant litigation and advisory experience in the areas of insolvency and restructuring, corporate disputes, property, banking and finance, mining and resources and general commercial litigation. Simon has governance experience in the not-for-profit sector as a former director of Arts Radio Limited. He has presented at a Governance Master class for the Governance Institute of Australia and had been a panelist on an AICD Emerging Directors Briefing for Not-For-Profit sector.


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PRINCIPAL ACTIVITIES

The principal activities of St Bartholomew’s House Inc during the financial year was providing stable, supportive and safe environments for people at risk of homelessness and to assist them to live independently in the wider community through various programs such as Homeless and Transitional Support Services programs (HTSS), Mental Health Support Services (MHSS) programs and Aged Care programs. St Bartholomew’s House Inc. is a registered charity.

REVIEW OF OPERATIONS

The net surplus during the financial year ended 30 June 2014 amounted to $154,004 (2013: Deficit $156,833). This represents a significant achievement for the organisation despite recording $1,115,687 in non cash depreciation expense in which $851,887 relates to the Lime Street

building. The overall operations have recorded vast improvement in the area of operating revenue due to the Mental Health programs being block funded by the Mental Health Commission, increases in claim subsidies resulting from increased beddings for the James Watson Hostel residential aged care facility and increases in boarding revenue for the HTSS and Independent Living housing program at Lime Street.

CHANGES IN STATE OF AFFAIRS

There were no further changes in state of affairs following the successful transitioning of services and movements for both residents and staff to the Lime Street facility in 2012.

SUBSEQUENT EVENTS

There has not been any matter or circumstance, other than that referred to in the financial statements or notes thereto, that has arisen since the end of

the financial year, that has significantly affected, or may significantly affect, the operations of St Bart’s, the results of those operations, or the state of affairs of the association in future financial years.

On behalf of the Board of Management

Michael Brown Chairperson

Perth, Western Australia 8 October 2014


page 12

Corporate Governance Statement

St. Bartholomew’s House Incorporated (“the Association”) provides community based support, accommodation and assistance to homeless individuals, and establishes collaborative partnerships with individuals and other organisations to eliminate or reduce homelessness.

The Association is governed by a Board of Directors (“the Board”) which comprises:

• The Archbishop of the Perth Anglican Diocese, or his nominee;

• Five other persons appointed by the Diocesan Council;

• Three persons elected by the Synod of the Diocese of Perth; and

• Two persons appointed by the Board.

The Board governs the Association in accordance with its Constitution and its Board Policies. Within these frameworks, the Board sets its direction, gives leadership, governs itself, works effectively and consistently, ensures that its fiduciary responsibilities are met and holds its Chief Executive Officer accountable for operational matters.

A Chairman, Secretary and Treasurer are elected annually by the Board, are eligible for re-election and remain in office until the conclusion of the next Annual General meeting.

The Board appoints the following Committees, which assist the Board in governing the Association:

• Finance;

• Operations;

• Nominations, Governance & Risk;

• Capital Projects;

• Culture Identity;

• CEO Selection; and

• CEO Review.

The Board meets monthly, except January. The Committees meet as required. For example, the Finance Sub-committee meets monthly, and has additional meetings when preparing the budget for the next financial year, and when reviewing the annual financial statements in preparation for the audit of those financial statements.


page 13

The Board of Directors comprises the following:

Name Appointed Roles as of September 2014Michael Brown 2010 by the Diocesan Council Chairperson

Member - Capital ProjectsMember – FinanceMember – Operations Member – Cultural Identity

Andrew Birch 2005 by the Diocesan Council Chairperson (to December 2013)Member - CEO SelectionMember – Operations Chair – Member & Governance (to March 2014) Ex-officio - Capital Projects

Robert Campbell 2007 by the Diocesan Council Ex-officio - Capital ProjectsMember – Culture IdentityChair – Operations (formerly SD)

The Rev’d Theresa Harvey

2000 Archbishop’s RepresentativeResigned July 2014

Member – Culture IdentityMember - CEO SelectionMember of Service Delivery (to Oct 2013)

Sheryl Whitford 2003 by the SynodResigned in November 2013

Chair – Service Delivery (to October 2013)

Simon Majteles 2008 by the Board Member – Nominations Governance & Risk (formerly M&G)Bevan Sturgess-Smith 2008 by the Board Member - FinancePauline Costantino 2009 by the Diocesan Council Member – Capital Projects

Member of Service Delivery (to Oct 2013)Hamish Milne 2010 by the Synod Member – Nominations Governance & Risk (formerly M&G)

Chair – Culture IdentityDavid Smith 2012 by the Diocesan Council Treasurer

Chair – FinanceEx-officio - Capital Projects

Elizabeth Barnes 2012 by the Synod Resigned September 2013

Sandra Hackett 2014 by the Synod Chair – Nominations Governance & Risk (formerly M&G)

Andrew Birch stepped down as Chairperson in December 2013, and Michael Brown was appointed Chairman in his place.

The Chief Executive Officer of St. Bartholomew’s House Inc. attends Board meetings and sits on all Committees except CEO Review and CEO Selection Committee.

The Board appointed Chris Roberts to be the Association’s Secretary. Ms Roberts ensures that proper records of all Board and Committee meetings are kept and maintained including the Register of Sealed Documents.

The Board’s key responsibilities include:

• Exercising the authority given to it by its Constitution;

• Ensuring compliance with relevant legislation;

• Maintaining governance and holding its Chief Executive Officer accountable for operational matters;

• Being accountable for the Association’s overall performance;

• Ensuring that the Association is solvent and able to meet its financial obligations as and when they become due;

• Being responsible for Board development, succession planning, and its own performance and processes;

• Setting the Association’s strategic direction and progressing an annual work plan and agenda consistent with that direction;

• Exercising due diligence, fiduciary responsibility and ensuring that risk is identified and managed appropriately; and

• Being responsible for affixing the Common Seal according to its Constitution.

The Association’s financial statements must be and are audited by the Diocese of Perth auditors, which are Deloitte.

A General Meeting is held annually to present the annual financial statements to the Members.


page 14

After my wife and I lost a set of twins at birth and another child shortly after that, we began fighting and ended up separating. I then found myself homeless and feeling very depressed about my future. I started getting into trouble and doing a lot of stupid things and eventually I ended up in jail. When I was released from jail, I again, found myself with nowhere to go. I often thought of doing something stupid so I could go back to jail and at least have a roof over my head.

Then somebody told me about St Bart’s. My initial thought was that it was a great environment to be in with very supportive staff. When I was referred to the Street to Home program I was extremely hopeful that my life was going to change for the better. My case manager is extremely helpful and really listened, and together we worked through what I needed. Having that support person has really helped.

After hearing that the Street to Home program may be ending I was absolutely devastated, I felt hopeless again and kept thinking ‘is my life ever going to change?’ Thankfully I have been able to work with my case manager and find the motivation to take those first steps towards positive change. Since I have been on the Street to Home program I have been offered a place through the Department of Housing and I am due

to move in within the next few weeks. I feel nervous but I am also excited to start my life again. I also feel confident through the transition as I have the support of St Bart’s and the Street to Home program.

Steve’s Story


page 15

I was heavily involved with drugs and alcohol from the age of 14 years old until recently, I am now 49. I was frequently in and out of jail over a 15 year period and this had an effect on my family and caused the connections with my family to fade so I had no support.

I have 6 children and 5 grandchildren. I blew a 20 year relationship and my children have disowned me throughout the cycles of my drug addiction and alcohol abuse I have experienced long bouts of depression which, have resulted in suicide attempts on a number of occasions. I have lost numerous good jobs due to my addiction and depression and have been to rehab half a dozen times but never able to successfully break free of my problem. My family finally had enough.

I had no friends or support throughout this time and succumbed to living on the streets, begging for food and money, eating out of rubbish bins, picking cigarette butts off the streets and sleeping on concrete or in parks or wherever I could feel safe. On the streets was where I met another ‘streetie’ who told me about Tranby – the help and support I was looking for and there I was offered food and shower, clothing and referral to Centrelink. It was at Tranby that I met a Social Worker who guided me in the direction of St. Bart’s men hostel where a whole new world opened up for me. It’s not that I still don’t have down days but now I have positive things I can focus on to pick me back up. I’ve gotten my identity as a person back. After all that has been said and done, what I truly want is to be able to get in touch with my children and grandchildren.

Frank’s Story


page 16

Andrew Birch, our immediate past Chair of St Bart’s, recognised by the Australian Institute of Company Directors receiving the inaugural PwC Director Award for Excellence in WA not-for Profit sector.

The Innovative St Bart’s Lime Street builiding in East Perth, provides accommodation for 148 homeless people every night, won the UDIA President’s Award for Excellence and the Sustainable Urban Development Award.

Mr Russell Gibbs (CEO, Hawaiian), Mr & Mrs Richard & Jo Court and Mr Michael Brown (Chairperson, St Bart’s).

Launch of Stories from the Street - a book written by the homeless and those who work relentlessly to alleviate the issue in WA.

Highlights Of The Year

Stories from the Street Western Australia

Pioneering campaign “Homeless for a Day” won the 2014 Community Services Excellence Award for its outstanding Achievement in Raising Awareness.


page 17

First ever St Bart’s Fun Fair to celebrate St Bartholomew’s Day.


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On the Front LineHomeless and Transitional Support Services

St. Bart’s Homeless and Transitional Support Service offers secure accommodation and support services for single men aged 18 years and above experiencing homelessness. People access St Bart’s Homeless and Transitional Support Services for a number of reasons including financial difficulties, housing crisis and inadequate living conditions.

CRISIS & TRANSITIONAL ACCOMMODATION

Our commitment:

• Crisis accommodation is available for seven days, depending on the support needs of the resident. Thereafter residents will be asked if they wish to be part of a transitional and restorative program for the following five months.

• Residents who choose to be part of St Bart’s Transitional program are provided with a private room with ensuite and TV, communal laundry facilities and self-catering facilities in the communal kitchen located on each floor.

• St Bart’s Crisis and Transitional accommodation has 54 beds available for men at risk of homelessness or currently experiencing homelessness.

Our achievements:

• This year, we have supported and accommodated 264 single men.

• Mental illness and homelessness are closely linked and in the past 12 months St Bart’s has seen around 45 per cent of its clients present with a diagnosed mental illness in its Crisis and Transitional Accommodation.

• Partnerships have flourished with the Mobile GP and the REACH (Roaming Education and Community Health) registered nurse, both attending St Bart’s on a weekly basis to provide health checks and advice to all our clients.

• We have sought to develop a proactive response to the training and employment needs of our clients and have established partnerships with a range of training providers including: Course Training Experts, XLT, Bonissimo and Down to Earth Training. 127 of our clients have attended a range of courses to further their skills and knowledge.

• Following a review, we updated our activity program to include greater computer access and more focus on living skills to better respond to the needs of our client group.


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BART’S PLUS FAMILY ACCOMMODATION

Our commitment:

• Bart’s Plus Services provide transitional accommodation to families at risk of or currently experiencing homelessness.

• St Bart’s has nine houses and a complex of seven units with onsite support for families at risk of, and currently experiencing homelessness.

• We also provide access to a case worker to support our clients’ families and a Family Engagement Officer to work on inter and intra family relationships.

Our achievements:

• This year we have accommodated 22 families including 36 children.

• St Bart’s assistance led to eight families successfully obtaining stable housing.

• A number of educational visits and activities have been held including: a trip to the Perth Zoo, Easter egg hunt, a nature trail and a talent show. These events provide opportunities for socialising and building the skills and confidence of all our parents and children with a focus on family time.

• The partnership with DCPFS has continued from strength to strength with close staff working relationships and a unified support approach to assist the families in getting back on their feet.

• This year saw refurbishments at our Tuart Hill site completed, which included installation of a new fence and gate to create a safe play space for the children; and a new pergola and grassed area for community events.

STREET TO HOME PROGRAM

Our commitment:

• The individuals, couples and families accessing the Street to Home program are those who have been sleeping rough and are experiencing a number of compounding issues such as mental health, alcohol and drug addiction, disabilities and health.

• This program works as part of a collaborative multi-agency effort to address the increase of rough sleeping in Perth’s city metro area.

Our achievements:

• 27 individuals/couples were supported this year.

• 22 clients have been housed in stable accommodation.

• The program has worked closely with the Department of Housing to enable a more rapid re-housing for other programs.


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A GOOD LIFE PROGRAM

Our commitment:

• The Good Life program provides individuals with a coordinated support network assisting them to overcome long-term homelessness.

• It was an innovative ‘cross agency program’ which was funded as a pilot project by the Department for Communities.

• In June this year St Bart’s had to say farewell to ‘A Good Life’ as we were unable to secure further funding for the two year pilot project.

Our achievements:

• Over the project’s duration, 24 individuals were supported.

• Of those supported, 66 per cent secured stable accommodation; 50 per cent have maintained sobriety for six months or more; and 70 per cent had engaged in support services outside of the program.

• Individuals who were supported showed significant health improvement with a 75 per cent reduction in use of hospital Emergency Departments.

• Clients also participated in a number of community awareness exercises including: presenting to school students; participating in an independent short film about homelessness which is due to be screened on ABC in 2015; and the compilation of the book Stories from the Street.


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Community InclusionMental Health Support Services

St Bart’s Mental Health Support Services (MHSS) run two accommodation programs, both funded by the Mental Health Commission.

The Community Supported Residential Units provide medium to long term accommodation for those who are living with a mental illness while our Accommodation Units provide transitional accommodation or short term respite.

COMMUNITY SUPPORTED RESIDENTIAL UNITS (CSRU)

Our commitment:

• St Bart’s has four ‘Community Supported Residential Units (CSRU).’

• Located in Bentley, Kelmscott, Middle Swan and Osborne Park, the units provide medium to long term accommodation to 97 people.

• The aim of the program is to support people living with a mental illness to achieve their maximum potential, with the ultimate aim that they could return to live in the wider community.

Our achievements:

• A CSRU review, for the period January 2009-December 2013, showed that 56 residents had achieved a positive accommodation outcome. The majority of those residents had either moved in to Housing Association accommodation or returned to live with their families.

• It is recognised that for some people the CSRUs offer a permanent home and the review found that 24 residents have lived at the units since they opened in 2009. This stability is a positive outcome in itself as many of those residents had previously been unable to maintain their accommodation.

• The 2014 Residents Survey showed that: 89 per cent of respondents agreed that living at one of the CSRUs had helped them to understand their mental health concerns; over 95 per cent agreed that their wellbeing had improved since moving into the CSRU; 82 per cent stated the program had contributed to their recovery and hope for the future.


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ACCOMMODATION UNITS

Our commitment:

• St Bart’s Accommodation Unit (AU) program focuses on resident independence and building life skills that will support a return to living in the general community.

• The Accommodation Units provide transitional accommodation for up to one year for 18 people.

• The six bed units are located at Cannington, Medina and Midland.

Our achievements:

• In the last year 27 people who utilised the Accommodation Units have now moved in to permanent, long-term accommodation.

• Following the accreditation of the Accommodation Units by the Department of Health as Private Licenced Psychiatric Hostels, they now meet the standards set by the Department of Health and will undergo annual inspections in line with the Licence requirements.

• Our Health Promotion Coordinator has continued to work across all sites, encouraging residents to participate in community sport and recreational activities, volunteer work and part-time paid employment.

• Partnerships with local businesses such as the Tzu Chi Foundation, Bunnings and Perth Christian Life Centre has provided residents with opportunities such as free dental treatment, gardening workshops and bicycles.

“I thank St Bart’s staff for everything that they have helped me with. Thanks to their support, I hope to be living independently soon” – A St Bart’s CSRU resident


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ST BART’S HOME CARE (FORMERLY NOEL BODYCOAT CARE)

Our commitment:

• St Bart’s Home Care provides community aged care services to assist people to live independently in their own homes for as long as possible.

• Currently a Community Aged Care Package (CACP) is funded by the Commonwealth Government through a monthly subsidy paid to St Bart’s.

Our achievements:

• A total of 50 packages have been provided this year.

• Staff training and development has focused on preparing staff for the move to client directed care and individual budgets.

• All senior staff are currently in the process of becoming nationally recognised certified case managers.

Caring CommunityAged Care Services

St Bart’s Aged Care Services offers secure accommodation and support services for older men who have experienced homelessness and/or periods of severe socioeconomic difficulty.

JAMES WATSON HOSTEL

Our commitment:

• The James Watson Hostel provides low care permanent accommodation for men who are homeless or at risk of homelessness. It is a large support family to enhance the quality of life and prevent suffering.

• Residents have access to a nurse seven days a week and enjoy a fully furnished, air conditioned, spacious single room with an ensuite.

• The facility is reliant on federal government grants, Aged Care Funding Instrument (ACFI) and a small contribution made by each resident.

• Staff training and development such as that provided by the Department of Drugs and Alcohol is integral in responding to the complex needs of St Bart’s residential mix.

• Volunteers play a vital role and many residents are particularly fond of Rufus the dog who visits every fortnight.

Our achievements:

• There have been 55 new admissions this year, bringing the facility up to full occupancy.

• The implementation of the integrated software system, Leecare provides a consistent assessment and reporting framework, resulting in improved communication and collaboration between all tiers of staff and visiting health professionals.

• Collaborative partnerships with the GP/NP (Nurse Practioner), REACH program and a podiatrist have been maintained and are integral in ensuring quality care is provided.

• A dietician has continued to review the menu twice a year to ensure all individual nutritional requirements are catered for.

• Residents have participated in a number of activities including: Friday bingo, chair aerobics, weekly excursions and resident birthday celebrations.

“St Bart’s is magnificent. My room is perfect, the staff are wonderful and I feel very lucky and happy to live here.” – Albert K, James Watson Hostel resident

“I wish to express my thanks and gratitude to all the past, present and future staff for their wisdom and understanding. They have shown all the attributes of a true Christian. You have all been most helpful and caring in a somewhat difficult situation and circumstance overall.” – Shane, St Bart’s client


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ASSISTANCE WITH CARE AND HOUSING FOR THE AGED PROGRAM (ACHA)

Our commitment:

• The Assistance with Care and Housing for the Aged (ACHA) program supports older people who have unstable housing arrangements or are homeless.

• Housing affordability continues to be a key reason why older people are referred to ACHA.

• St Bart’s is one of five ACHA service providers in Western Australia.

Our achievements:

• 1,076 hours of service were provided throughout the year.

• 74 per cent of clients presented with housing only issues.

• 78 older people reported homeless in the inner north and east metro regions were covered by the St Bart’s ACHA program.

• This year the 25 people who were accommodated in safe, secure and affordable accommodation all reported improved health and well-being outcomes. 59 per cent were linked into additional services.

Mr Kim is a 74 year old Chinese man who turned up at St Bart’s Lime Street premises, dazed and confused and asking for help to find a bed for the night. For two years prior, he did not have a place to call home.

Mr Kim’s entry into homelessness is unfortunately becoming an all too familiar story for those living in Western Australia. As the state prospers, affordable accommodation is becoming more difficult to find. For 16 years, Mr Kim had called a small unit home but a rent increase of $100 per week resulted in him being unable to manage his tenancy because of his low fixed income.

The harsh conditions on the streets greatly aged Mr Kim and resulted in the onset of both physical and mental health problems. With no family network, Mr Kim began to worry he would die on the streets and no-one would notice he was gone.

Through advocacy, referral and negotiation with the Department of Housing, St Bart’s ACHA Coordinator was

able to secure a unit for Mr Kim. The ACHA Coordinator also collaborated with the St Bart’s Housing and Maintenance team and was able to furnish the unit from donations. He was assisted with all aspects of the move and less than four weeks after being referred to the ACHA program, Mr Kim was relocated to his new unit.

Mr Kim was linked to a Community Aged Care Package for assistance with cleaning, cooking, shopping, transport to appointments and social support.

On many occasions Mr Kim has commented that if he had known about the ACHA Program earlier, he may have avoided two years of suffering and the onset of poor health. With safe, secure and affordable accommodation Mr Kim’s health and well-being is improving. He is feeling supported and is beginning to adjust to life in his new home. Most importantly, Mr Kim no longer worries that he will die without anyone noticing he has gone.

“Thanks to St Bart’s I no longer worry that I will die without anyone noticing I have gone.” – Mr Kim, St Bart’s client


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Independent LivingHousing Services

St Bart’s Housing Services staff are responsible for three main housing programs: Independent Living Program; Exit Accommodation Program; and Lime Street Independent Units.

We currently employ five staff including: a Housing Manager, Housing Supervisor, two Housing Officers and a recently appointed part-time Support Worker for St Bart’s Kensington Street Transitional Accommodation Service.

INDEPENDENT LIVING PROGRAM (ILP)

Our commitment:

• The Independent Living Program is a community based supportive landlord service within the Bentley Mental Health Services’ catchment area for people with an on-going persistent mental illness.

• The program is a partnership between St Bart’s, the Department of Housing and the Mental Health Commission.

• All 77 properties are leased by St Bart’s from the Department of Housing and located within the Bentley Health Service catchment area; clinical support is provided by the Bentley Health Service or the tenant’s general practitioner as part of sustaining their tenancy.

• St Bart’s is a registered Community Housing Provider and has a preferred provider status with the Department of Housing.

Our achievements:

• Housing Services staff hold a monthly tenants barbeque and all staff and residents are invited to attend.

• Our 2014 Tenant Satisfaction Survey shows 98 per cent of our tenants are satisfied with their tenancies.

• Independent Living Program tenants are offered to participate in the Housing Department Streetwise Program whereby a gift is delivered to each tenant or their immediate family on their birthday.

• Housing Services, Independent Living Program tenants receive a Bart’s Bark Newsletter four times per year. The newsletter has articles of interest, lists important events, has food recipes and aims to send positive messages to tenants on how to access services encouraging tenants to maintain successful tenancies. This newsletter has been co-produced by tenants from the Independent Living Program since 2005.

• Housing staff have been issued with ‘SafeTcards’ for safe external monitoring when working alone or working with tenants.


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EXIT ACCOMMODATION PROGRAM

Our commitment:

• 17 properties in our Exit Accommodation Program allow tenants moving from St Bart’s Transitional Support Services to live independently.

• Referrals to our Exit Accommodation Program are also received from the St Bart’s Home Care and Assistance with Care and Housing for the Aged Programs (ACHA).

Our achievements:

• 22 adults & 6 children were successful in maintaining long-term accommodation with the support of Housing staff.

LIME STREET INDEPENDENT LIVING UNITS

Our commitment:

• 54 studio apartments make up the Lime Street Independent Living Units. These units provide low-cost, long-term accommodation in the inner city area.

• Referrals are received from St Bart’s internal program areas and the Department of Housing joint community housing waitlist.

Our achievements:

• This is the first full financial year of successful operation of the Lime Street Independent Living Units at Lime Street.

FUTURE ENDEAVOURS: KENSINGTON STREET TRANSITIONAL ACCOMMODATION

Our refurbished Kensington Street Transitional Accommodation Hostel (Stage 1 of Brown Street redevelopment) located at 111 Kensington Street in East Perth will provide safe, supportive transitional accommodation for females aged 55 years and over who heartbreakingly, are now the fastest growing group of homeless people in Perth.

Due to open in November 2014, the Kensington Street Transitional Accommodation will comprise of 36 rooms with shared kitchen facilities, secure access and street-side parking for residents.

This hostel provides transitional accommodation for up to a twelve month period.


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We acknowledge the generous support in both cash, in-kind and pro-bono from corporate sponsors, trusts and foundations, volunteers, parishes, government departments and agencies, service clubs, societies and other organisations. We thank all our supporters and partners for their support to help us getting one step closer to achieve our mission ‘to support the homeless of today to rebuild their lives and act to prevent the homelessness of tomorrow’.

MAJOR CONTRIBUTORS INCLUDE:

• Allens Charitable Committee

• Anglican Community Fund

• Anglican Parish of Floreat Park

• Bankwest

• City of Perth

• Commonwealth Department of Health and Ageing

• Department for Child Protection

• Department of Housing

• Eureka Legacy Foundation

• Finview

• Health Department of WA – Mental Health Commission

• Hyatt Regency

• John Badock Kuhnberg Estate

• Lotterywest

• Macquarie Group

• Metropolitan Redevelopment Authority

• Property Group Hawaiian

• Rio Tinto

• Rotary Clubs of East Perth, North Perth and Heirisson Island

• Southern Cross Austereo

• St Lazarus of Jerusalem

• The McCusker Foundation

• The Stan Perron Charitable Trust

• Toll Group

• Vermilion Energy

• WA State Government

Appreciation

“Hawaiian Make a Bed for a mum” initiaitve


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Bankwest Volunteering day at Sunflower Villas

Vermilion Day of Caring at Bentley Villas

Community volunteers making 500 Christmas hampers


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Sustainable GrowthFinancial Highlights for 2014

ST BART’S MAIN OPERATING REVENUE

$MILLIONS

ST BART’S TOTAL INCOME 2013/2014

The figures on the left show St Bart’s main revenue continues to grow each year over the past five years. Total Operating Revenue in 2014 increased by $0.7 million or 6.2% against the year before.

St Bart’s growth in operating income since 2010 has increased by more than $5 million or 71% to $12.39 million in 2014.

Government subsidies and grants remain the primary funding source for St Bart’s services they increased by 3% from 2013 $8.36 million to 2014 $8.95 million.

The successful transitioning of services and movements for residents to the Lime Street facility in 2012 was the major factor that contributed to the growth in client contribution income due to increased bed occupancy.

*Separate direct fundraising of $876K (2013 $56K) was received by St Bartholomew’s Foundation and is mainly associated with the Kensington and Brown Street redevelopment.

= Operating Revenue

14

12

10

8

6

4

2

0

2009-2010 2010-2011 2011-2012 2012-2013 2013-2014

23.0%

1.4%

4.5%

0.7%3.9%

66.6%

$ Millions2013/2014 2012/2013

Subsidies and grants income 8.95 8.36

Client contributions income 3.09 2.73

Interest and dividend income 0.18 0.15

Fundraising income 0.60 0.30

Other operating income 0.09 0.12

Capital grants and donations 0.53 1.40

Total Income 13.44 13.14

TOTAL

$13.44m


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ST BART’S TOTAL EXPENDITURE 2014

ST BART’S ASSETS 2014

ST BART’S LIABILITIES 2014

Staffing expenditure remains the largest expense for St Bart’s in 2014 at 61.7% (2013 - 58.7%) or $8.2 million against the total organisation expenditure of $13.29 million. The overall employment expenses had a steady increment of 3% over the previous year mainly due to wage movements.

Total Liabilities have seen a downward movement of $150K over 2013. Employment provisions have shown no real movement by comparison to 2013 however these remain as the largest area of liability.

61.7%

11.2%

4.9%

2.3%

6.5%

8.4%

3.4%1.6%

$ Millions2013/2014 2012/2013

Employee benefits expenses 8.20 7.80

Operating expenses 1.49 1.24

Repair and maintenance expenses 0.65 0.59

Insurance expenses 0.31 0.25

General administration expenses 0.86 0.97

Depreciation expenses 1.12 0.88

Donation transfers to St. Bartholomew’s Foundation

0.46 0.20

Other expenses 0.21 1.36


TOTAL

$13.29m

Total Assets have increased marginally by 0.3% over 2013. The cash position has improved largely and is attributable to positive operating cash flow over the year. 87.4%

7.3%0.4%0.9%

4.0%

$ Millions2013/2014 2012/2013

Cash and cash equivalents 2.81 1.83

Trade and other receivables 0.34 0.57

Prepayments 0.16 0.12

Available for sale financial assets 1.56 1.44

Property, plant and equipment 33.88 34.67


TOTAL

$38.74m

50.9% 14.1%

29.6%

5.4%

$ Millions2013/2014 2012/2013

Trade creditors 0.22 0.07

Other payables 0.47 0.46

Deferred income 0.09 0.39

Provisions 0.81 0.81


TOTAL

$1.58m


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Donation PledgeHelp Us To Eliminate Homelessness In Western Australia

Thanks to the generosity of donors, supporters and partners St Bartholomew’s House is able to provide support and accommodation to over 1400 disadvantaged West Australians every year.

St Bart’s knows that there is no quick fix to the issue of homelessness. However we know we can prevent long term homelessness by catching people who are struggling, by ensuring they have access to secure and safe housing.

St Bart’s has proven to be capable of addressing homelessness by the development of our Lime Street premises in East Perth which opened its doors on 24th October 2012. This is a unique facility which contains 148 high quality single-share accommodation for people experiencing homelessness including aged care for men.

BROWN STREET REDEVELOPMENT CAPITAL CAMPAIGN

While the first stage of the Brown Street Redevelopment (i.e. the Kensington Street Transitional Accommodation) is close to completion. The second stage which sees over 70 long term affordable accommodation units become available for individuals and couples who are homeless or at serious risk of homelessness still needs funding to help make it a reality.

Brown Street Redevelopment stage two will be a stepping stone to assist individuals to regain their independence and give them access

to secure and safe housing. They will receive practical and emotional support which is vital to re-claim their confidence and the necessary life skills towards independent housing. It will also provide a pathway out of homelessness, increased community well being and prevention from long term chronic homelessness.

With the emergence of the new Brown Street facility, St Bart’s will take another giant leap forward on its Mission to eliminate homelessness in Perth.

Please donate online at www.stbarts.org.au/donate

or call us on (08) 9323 5100

St Bartholomew’s House Inc7 Lime Street, East Perth WA 6004

Phone: 08 9323 5100Fax: 08 9325 3699Email: [email protected]: www.stbarts.org.au