2015 A N N U A LR E P O R T

MISSIONTo ensure that men, women and children in the Greater Milwaukee Area receive the

quality health care, behavioral health, housing and supportive services needed to live at the highest possible level of self-sufficiency.

Outreach Community Health Centers, Inc. will work to achieve this mission through advocacy, outreach, prevention, public awareness, collaborative relationships with

other service providers and contracting for or providing a quality, cost-effectivecontinuum of care.

TABLE OF CONTENTS

Our Message .......................................................................................................................... 2

Program Highlights .............................................................................................................. 3

Employee Highlights ............................................................................................................ 4

Community Health Fair ........................................................................................................5

2015 Financials ....................................................................................................................... 7

Patients/Clients Served ....................................................................................................... 8

Community Partners ............................................................................................................ 9

Donor Recognition ............................................................................................................. 10

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Dear Colleagues,

The year 2015 was filled with both achievements and challenges as we focused on fulfilling our mission of ‘Providing Milwaukee County residents with the resources to affordable healthcare.’ As part of our commitment to our community, we strive to manage our agency in a way that demonstrates the value we place on sound fiscal management, professional development and continuous improvement.

Our mission is to help those in need to find their way to a better quality of life and greater self-reliance. We do this through direct service, through collaborations that expand and strengthen our outreach, and through perseverance in addressing the needs of the community we serve. As implementation of our strategic plan moves forward, we pledge to uphold the agency’s standard of excellence, in our quest to provide the very best service available to those in need.

Poverty held a persistent grip on Milwaukee since 2014, according to estimates released by the U.S. Census Bureau. The city’s poverty rate of 29% — unchanged from a year earlier — was nearly double the national rate of 14.8%, leaving Milwaukee as the nation’s 2nd most impoverished big city. We responded to the shifting needs of Milwaukee County residents by implementing new programs and services often in partnership with other organizations. Moreover, we are committed to providing high quality services that make accessing health care easier and affordable.

As Leaders of Outreach Community Health Centers (OCHC), we are proud of the many benefits and services we offer to the Milwaukee community. OCHC’s capable and compassionate management and staff are committed to providing preventive and educational programs intended to improve the health of our community.

Our goals for 2016 will be just as focused and aggressive. We will continue to improve our healthcare services, enhance our homeless and supportive care programs, and continue our business development initiatives through additional collaborations and new partnerships.

Thank you for another great year.

Sincerely,

Warner L. Jackson William Jenkins, FACHE

Chairman, President / CEO Board of Directors

FROM OUR BOARD CHAIRMAN AND PRESIDENT/CEOMESSAGE

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HIGHLIGHTSPROGRAM

Meera MacDonald, MALinkages to Care Coordinator

Community Services

I met Marcus* after he was informed by a blood bank that he could no longer donate because he was HIV positive. They didn’t give him any resources for treatment so he sought out the OCHC Outreach Team on his own so that he could get some answers.

Once Marcus was referred to me, I was able to connect him to care where he has reached undetectable levels of HIV (his treatment goal), and his immune system has doubled in strength. Marcus only works sporadically and has recently become homeless. I was able to get him into a rental assistance program and he now has moved into his own place and continues to follow his treatment guidelines.

Clients like Marcus make my job gratifying and rewarding!

Bee Xiong-Vang, LCSWPsychotherapist

Behavioral Health

Tom*, who had been homeless for many years, became involved with Outreach Community Health Centers (OCHC) through a Milwaukee County Access Clinic referral for psychiatric services. He attended OCHC therapy our other support services including MyWish, Path, SOAR and Primary Care.

Tom was eventually able to get into transitional housing, while being treated for mental and physical health issues. As he improved, though he was able to attend MATC, it was clear that Tom’s mental health challenges prevented him from maintaining steady employment. With the help of the SOAR program, he was granted SSI disability.

In May 2014, Tom graduated with a degree in Carpentry from MATC and eventually transitioned into a room and boarding house unit where his carpentry skills were quickly recognized.

Tom continues to attend weekly therapy and continues to make positiveimprovements.

Brandy Lewis, MBALead SOAR SpecialistCommunity Services

In February 2015, I met Jose* at the Guest House. He had no place to live and no hope for the future. He had been a construction worker for over 30 years. The day I met him, he was diagnosed with throat cancer,hernia and depression. He hadn’t been to the doctor in over 50 years.

While he was receiving chemotherapy, I met with him weekly at the Guest House. I watched him go from a man full of life to someone without any energy at all. In June 2015, he was placed in a Home Linc in Cudahy where I continued to visit with him.

After moving, he developed a passion for cooking and decided to take culinary classes for fun.

Finally I got him approved for SSDI in August. He now has an apartment, stable income and a renewed sense of purpose.His cancer has been in remission since the summer!* not real names

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RECOGNITIONEMPLOYEE

Nicole M. Braun, APNP, FNP-BCFamily Nurse Practitioner

Primary Care

“Nicole met with a Mom of 5 children. She used to take them to another community health center but she brought them here because we really care about

our patients.”

Dr. Eleazar San Agustin, MDLead Psychiatrist

Behavioral Health

“I’ve been seeing Dr. San Agustin for over 23 years now, and he is the BEST in his field! I’d put my life in Dr. San Agustin’s hands! He has taken EXCELLENT

care of me for 23 years!”

Dr. Michael Kaplan, MDPsychiatrist

Behavioral Health

“Dr. Michael Kaplan is the greatest. Before coming to Outreach, I had went to three doctors taking all kinds

of meds for my mental health issue. Dr. Kaplan worked with me during a visit and came up with a master plan

for me with my meds. Thanks to Dr. Kaplan, I can focus and manage my life skills.”

Kelly Richards, MSN, APNP, FNP-BCFamily Nurse Practitioner

Primary Care

Kelly Richards is very thorough and listens attentively. She’s great and so is the staff.”

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SPECIAL THANKS TO OUR VALUABLE HEALTH FAIR SPONSORS

WE BELIEVE THAT HEALTHCARE IS A HUMAN RIGHT

COMMUNITY HEALTH FAIR 2015

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HIGHLIGHTSFINANCIAL

2015EXPENSES(UNAUDITED)

2015 FUNDING SOURCES

(UNAUDITED)

Other Services1%

December 2015

Pharmacy39% Grants

46%

Patient Service Revenue14%

Salaries &

49%

Other Expenses9%Facilities

4%

Off SiteServices

3%

Contracted Doctorsand Other Professionals

9%

Client Suppliesand Assistance

6%

PrescriptionMedications

20%

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MEDICADE

UNINSURED

PRIVATE INSURANCE

MEDICARE

OTHER PUBLICINSURANCE

BELOW 100% FPL

101% - 150% FPL

151% - 200% FPL

OVER 200% FPL

UNKNOWN

WHITE

BLACK/AFRICANAMERICAN

AMERICAN INDIAN/ALASKA NATIVE

ASIAN

HAWAIIAN/PACIFIC ISLANDER

UNREPORTED

HISPANIC OR LATINO ETHNICITY*

PATIENT REVENUE

FEDERAL GRANTS

OTHER SOURCES

STATE

LOCAL GRANTS &

CONTRACTS

31%

51%

6%

12%

0%

64%

11%

6%

3%

16%

19%

78%

0.2%

0.5%

0.02%

2%

7%

36%

39%

2%

23%

INSURANCESTATUS

POVERTYLEVEL

RACE ANDETHNICITY

REVENUE SOURCES

10,338PATIENTS SERVED

63,817OFFICE VISITS

VISITS BY TYPE

87%ADULTS

16,886MEDICAL

11,559MENTALHEALTH

2,130SUBSTANCE

ABUSE

198DENTAL

33,044CASE

MANAGEMENT

5%SENIORS

8%CHILDREN

Data from Health Center 2014 Uniform Data System reports.

OUTREACH COMMUNITYHEALTH CENTERSDEMOGRAPHIC ANDFINANCIAL STATISTICS

* Ethnicity given total of all races

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Our mission and programs grow broader and stronger each year thanks to support from a broad array of Community Partners. Their commitment to efforts like ours reflects their generosity and determination to build a Milwaukee

community that provides a high quality of life for ALL people. For 2015 and 2016, these partners are lending their support to a number of different Outreach programs, and we want to thank them one and all for helping

Outreach Community Health Centers serve almost 11,000 people in 2015!

AURORA HEALTH CARE, through its Better Together Fund, provided $467,838 so we could add a Patient Navigator to our Behavioral Health team and make some renovations to our Adult Primary Care Clinic that will help us better serve our patients.

A MILWAUKEE HEALTH CARE PARTNERSHIP grant of $247,000 enabled us to hire a new psychiatrist who specializes in the treatment of opioid addiction to our service team, as well as a Psychiatric Nurse to increase capacity in our Behavioral Health Clinic.

DIRECT RELIEF, an international humanitarian aid organization, provided Outreach with over $170,000 in medical supplies and equipment for use in our Adult and Family Primary Health Clinics.

Those clinic services also benefited from the generosity of the EVAN & MARION HELFAER FOUNDATION, who contributed $1,500 toward our delivery of healthcare services to the homeless population.

2015 also marked the beginning of a new partnership with OUTPOST NATURAL FOODS. In addition to contributing over $3,000 toward our programs, Outpost has invited us to be on-site in stores throughout the month of January to promote the benefits of Outreach services. Find them on Facebook to see other ways they are trying to support our mission!

The FOREST COUNTY POTAWATOMI FOUNDATION extended its generosity to help homeless people who suffer from chronic mental illness gain access to safe housing through a $10,000 grant to our PATH program. A $2,500 gift from the BREWERS COMMUNITY FOUNDATION in support of our Street Outreach program complimented that effort.

IN OUR COMMUNITYPARTNERS

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• 860 WNOV• 88Nine Radio• AFL/CIO Community Services• American Cancer Society• American Red Cross• Anthem Blue Cross/ Blue Shield• Aurora Healthcare• Dr. & Mrs. Alfred Bader• Katherine Bagemihl• Elliot Berman• Dr. Steven M. Brown• Faithe Colas• Carla Cross• Community Health Charities• CVS/Caremark• Wendy Diehls• Susan Fields• Debraca Ford• Direct Relief USA• Froedtert Hospital/ Medical College of Wisconsin• Donald Haack, Sr.• Justine Hall

• James Hill• Valarie Hill• Sharon Hope• Warner Jackson• Jammin’ 98.3• Johnson Controls• Dr. Lange Kamp• Landmark Credit Union• Shelley London• Patti Lovejoy• Leslie Luther• Marquette University• Patrick McGartland• Mary McNulty• Mequon United Methodist Church• Milwaukee Healthcare Partnership• Milwaukee Public Museum• Milwaukee Bucks• Miracle on Canal Street/ Potawatomi Bingo Casino• Pak Technologies• Marva Patillo• Holly Patzer

• Mr. and Mrs. Richard Pieper• Tom Pire • Brenda Pinson • Willie Ponds• Victoria Pryor• Jay Ranke• Berthena Reed• Jacquelyn Rice• St. Joan of Arc Parish• Salvation Army• Sue Schuler• Patricia Shirley• Dr. Karen P. Smith• STRATTEC Security Corporation• The Milwaukee Business Journal• United Health Care Community Plan• Annie Wacker• Antoinette Wagner• WellPoint Foundation• Wells Fargo Community Support Campaign

Outreach Community Health Centers thanks its donors and sponsors for their support.Know that anything and everything you do matters and enables us to directly improve the lives

of people you may never meet… or who may live next door:

RECOGNITIONDONOR

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WE COULDN’T DO THIS WITHOUT YOU!!

ADMINISTRATION, CASE MANAGEMENT, HOUSINGSTREET OUTREACH, HIV SERVICES711 West Capitol Drive, Milwaukee, WI 53206Telephone: (414) 374-2400 | Toll free: (800) 952-1086Fax: (414) 374-7903

OUTPATIENT CLINICS210 West Capitol Drive, Milwaukee, WI 53212

ADULT PRIMARY CARE & BEHAVIORAL HEALTH SERVICESTelephone: (414) 727-6320Behavioral Health Fax: (414) 727-6321Primary Care Fax: (414) 727-6329

FAMILY SERVICESTelephone: (414) 906-5306Fax: (414) 906-4533

PHARMACY210 West Capitol Drive, Milwaukee, WI 53212Telephone: (414) 962-3750Fax: (414) 906-5339

https://www.facebook.comOutreachCommunityHealthCenters OutreachCommHealth@outreachCommHea

OUR TEAMBOARD OF DIRECTORS

Warner L. Jackson - Board ChairmanStrattec Security Corp

Holly Patzer - Board Vice ChairmanWisconsin Community Services

Carla Cross - Board Secretary/Treasurer, Finance & Personnel Committee Chairman

Cross Management

James Hill - Resource Development Committee Chairman

University of Wisconsin-Milwaukee

Katherine Bagemihl - Quality Improvement Committee Chairman

Froedtert & Medical College

Daniel OrtegoMarquette University

Sue Schuler, RNMilwaukee County Behavioral Health Division (Ret.)

Donald CohenLandmark Credit Union

Camelia ClarkeParadise Memorial Funeral Home

Tavaris White, Sr.United Parcel Service

Kimberly Otey - Community Volunteer

LEADERSHIP TEAMWilliam Jenkins - President & CEO

Esleen Fultz - Chief Operating Officer

Tangela Poole - Chief Financial Officer

Dr. Alex Tucker, MD - Interim Medical Director

Dr. Yvonne Bell-Gooden, PhD - Director of Community Services

Deidra Edwards - Director of Marketing and Business Development

Rodney Ivy - Director of Clinicsand Provider Relations

Janet Malmon - Director of Quality

Dr. Angela Sanders, PhD - Director of Behavioral Health

Bonica Voss - Director of Human Resources

Outreach Community Health Centers, Inc.is a nonprofit agency.

www.ochc-milw.org