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Page 1: ANNUAL REPORT SEABANK 2016 · VIET TIEN GARMENT JOINT STOCK COMPANY (VTEC) Viet Tien Garment Joint Stock Company (VTEC) is a member of Vietnam Garment and Textile Group, with 21 member

SeABank Annual Report 2016 | 1

ANNUAL REPORT

2016S E A B A N K

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TABLE OF CONTENTS

SOLID FOUNDATIONIntroductionStrategic shareholders Strategic partners Subsidiary, a�liated and member companies

79

1013

Message from Chairwoman of Board of Directors

Message from CEO

Financial indicators 2012-2016

Product diversi�cation and service improvementProducts for individual customersProducts for corporate customers

Business developmentIndividual customer segmentCorporate customer segment

Operations managementRisk management, overdue debt settlementand compliance controlIT managementDomestic and international payment services Development of operations network Human resources developmentCorporate cultureOutstanding awards 2016

16

21

22

242528

32

36

40

424446485260

ONE TEAM ONE DREAM

SUSTAINABLE DEVELOPMENT

BOM’S REPORT 2016

INDEPENDENT AUDITORS’ REPORT

BUSINESS PLAN 2017

TRANSACTION POINTS OF SEABANK

CORRESPONDENT BANK NETWORK

687076

79

82

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INTRODUCTION - SEABANK INTRODUCTION - SEABANK

STRATEGIC VISION

Mission

Vision

Development strategy

Operational motto

Name in Vietnamese: Ngân hàng Thương mại Cổ phần Đông Nam ÁName in English: Southeast Asia Commercial Joint Stock BankAbbreviation: SeABankHead office: 25 Tran Hung Dao Street, Hoan Kiem District, Hanoi, VietnamTel: (+8424) 3944 8688Fax: (+8424) 3944 8689Website: www.seabank.com.vnEmail: [email protected]

Headquartered at 25 Tran Hung Dao Street, Hoan Kiem District, Hanoi, SeABank is a leading commercial joint stock bank in Vietnam in terms of charter capital scale, distribution network, brand awareness and stable growth, with total assets of over 103 trillion VND, 160 transaction offices in 25 major cities and provinces, serving nearly 1 million individual and enterprise customers.

With the orientation of becoming an outstanding retail bank in Vietnam, SeABank strives to innovate and develop a diversified list of products and services and to perfect its service quality to meet a wide range of customer demands.

Financial strength and strategic relationships with shareholders and partners, both at home and abroad, have shaped SeABank’s position today, guided by real and effective values.

To become a versatile, modern retail bank by providing a variety of banking and financial products and services to individual customers, SMEs and large corporations, maximizing returns for customers and benefits for shareholders, and ensuring sustainable development of the group while contributing to the socio-economic development of the country.

To develop toward the structure of a retail bank, advance to the model of a specialized investment bank, and evolve fully into a dynamic and multi-functional banking-finance group with excellent product and service quality and corporate brand credibility through tailored products and services.

To become a prominent retail bank in Vietnam with a key focus on individual customers while maintaining the growth of small and medium enterprises as well as a number of big corporations in order to meet the diverse banking needs of each customer segment.

To operate under a comprehensive, safe, efficient and sustainable business model, thereby increasing the bank’s contribution to economic and social prosperity.

SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK (SEABANK)

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STRATEGIC SHAREHOLDERS

MOBIFONE CORPORATION

MobiFone is one of the 3 largest telecom providers in Vietnam, with a 40% market share, nearly 50 million subscribers, 30,000 2G stations, and 20,000 3G stations. The company partners with over 400 mobile phone service providers in over 100 countries and territories to provide roaming services to customers. MobiFone is the first and only telecom provider to be voted preferred brand in Vietnam for 6 consecutive years.

SOCIéTé GéNéRALE

As one of the world’s 20 largest financial institutions, with a network of 7,000 branches in 76 countries and a diverse, modern product and service portfolio, Société Générale Group serves 32 million customers globally. By partnering with SeABank, Société Générale plays a key role in providing technical assistance to SeABank products and services with its 150 years of expertise, developing SeABank into a prominent retail bank in Vietnam.

INTRODUCTION - SEABANK

STRATEGIC SHAREHOLDERS

STRATEGIC PARTNERS

SUBSIDIARY, AFFILIATED AND MEMBER COMPANIES

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STRATEGIC PARTNERS

PETROVIETNAM GAS JOINT STOCK CORPORATION (PV GAS)

Petro Vietnam Gas JSC (PV Gas), a member of Vietnam National Oil and Gas Group (PVN), plays a key role in Vietnam’s gas industry as the sole provider of dry gas and number one manufacturer and trader of LPG in Vietnam. PV Gas is ranked in the top 50 most valuable companies in Southeast Asia by Nikkei Asia Review, the FORBES Global 2000’s list of the world’s biggest public companies, and continues to be a leading company of PVN as well as in the stock market in terms of profit, with significant contributions to the state budget and macroeconomic stability of the country.

BRG GROUP

BRG Group is a multi-sector corporation operating in investment, banking & finance, real estate, golf, hotels, entertainment and tourism. The group has 24 hotels in operation and being developed, including Four Seasons, Marriott, InterContinental and Hilton. BRG Group recently signed with Sanrio to build the first Hello Kitty Town in Vietnam, which is the second in Southeast Asia. The group owns 4 international standard golf courses, namely Kings’ Island Golf Resort, Legend Hill Golf Resort, Ruby Tree Golf Resort, and Da Nang Golf Resort. In partnership with Nicklaus Design, BRG Group is developing more luxury courses to exploit Vietnam’s growing golf industry. At present, the group has 16,000 employees across the country.

MERCEDES-BENZ VIETNAM

Mercedes-Benz is a worldwide automotive leader with a 130-year history. Currently, Mercedes-Benz controls 50% of the domestic luxury car market with over 35,000 customers, and has become an essential part of the Vietnamese auto industry.

PVI HOLDINGS

PVI Holdings (PVI JSC), a member of Vietnam Oil and Gas Group (PVN), is the largest industrial insurance company in Vietnam, holding top position in key insurance markets including energy, maritime, property and technology. As of 2016, PVI Holdings has 16,643 billion VND in total assets with 3 subsidiaries (PVI Insurance Corporation, PVI Reinsurance Company, and PVI Fund Management Company) and 7 affiliated companies operating nationwide.

HONDA VIETNAM

Honda Vietnam accounts for 70% of all motorbikes sold in Vietnam, with over 2 million motorbikes sold in fiscal year 2016. As a car manufacturer, after 7 years since it first officially entered the market, Honda Vietnam has built and developed a strong brand in the Vietnamese auto industry, having positioned itself with quality products and outstanding customer service.

INTRODUCTION - SEABANK INTRODUCTION - SEABANK

BIG C VIETNAM

Big C Vietnam is the biggest supermarket system in Vietnam with 33 hypermarkets and supermarkets, 10 convenience stores, the e-commerce website cdiscount.vn and more than 9,000 employees. Each year, Big C receives more than 50 million customer visits, reaching 586 million Euros in total revenue in 2015.

VIETNAM INTIMEX JOINT STOCK CORPORATION

Intimex Vietnam is a leader in the export of Vietnamese agricultural products, such as coffee, pepper and rubber, as well as the owner of 13 supermarkets nationwide. After 30 years of operation, Intimex Vietnam has established commercial relations with more than 100 countries, and was ranked Top 500 Largest Enterprises in Vietnam 2011.

DIEBOLD

A global leader with a more than 150-year history and over 17,000 employees in more than 90 countries, Diebold provides products, solutions and services in the fields of global finance, banking, ATMs, as well as consulting and deployment of software systems and integrated security solutions for smart buildings. In Vietnam, Diebold is the first and only auto-bank supplier of genuine products and services.

VIETNAM ELECTRICITY (EVN)

Vietnam Electricity (EVN) is a state-owned entity specializing in the production, transmission, distribution and sale of electricity. Through powering nearly all cities and provinces in Vietnam with a total capacity of 34,000 MW, EVN supports national socio-economic development, and ensures social and national security with 159.45 billion kWh in 2016. In 2016, sales revenue of the group reached an estimated 264,680 billion VND, an increase of 12.9% compared with that of 2015.

HANOI TRADE CORPORATION (HAPRO)

Hanoi Trade Corporation (Hapro) is a state-owned company operating under the parent-subsidiary model, holding a total of 33 member companies. After 10 years since its establishment, Hapro has become a commercial leader in Hanoi in the fields of import-export and domestic trade. Revenue of the company is nearly 9 trillion VND annually, with import-export turnover reaching 400 million USD.

TRUONG HAI AUTO JOINT STOCK COMPANY (THACO)

Truong Hai Auto JSC (THACO) is a top company in the manufacturing, assembly and distribution of automobiles in Vietnam, with 24 member companies and factories. In addition to its main operations, THACO provides repair and maintenance services, as well as manufactures accessories at a localization rate of nearly 50%. With a network of 137 showrooms, dealers, and stations across the country, THACO is pursuing its strategy of becoming a multi-sector industrial group of ASEAN.

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INTRODUCTION - SEABANK

VIETCOMBANK - CARDIF (VCLI) INSURANCE JOINT VENTURE

VCLI, a joint venture between Vietcombank (VCB), BNP Paribas Cardif and SeABank, is a bancassurance pioneer in Vietnam. Built on BNP Paribas Cardif’s 40 years of global expertise in bancassurance, alongside a deep understanding of local culture, VCLI has formed an effective service model offering suitable insurance solutions for various customer needs.

VIETNAM AGRIBANK GOLD JOINT STOCK CORPORATION (AJC)

The primary operations of AJC include the exploitation, production, moulding, trading, and import-export of gold, silver, gemstones, jewelry, crafts and other goods; receiving entrustments and serving as a banking agent. AJC was the first company in the north licensed to mass produce AAA gold bars using a high-tech production line that enables various designs and sorts.

NATIONAL PAYMENT CORPORATION OF VIETNAM (NAPAS)

NAPAS, formerly known as Vietnam National Financial Switching JSC (Banknetvn), was established to build a national financial switching system to link the card payment systems of Vietnamese banks. This system enables member banks to widen their service networks with reasonable investments, and to avoid duplication of infrastructure and terminals. Business activities of NAPAS aim to develop bank card services in Vietnam, allowing users to transact anytime and anywhere in the country and abroad.

BAO MINH SECURITIES COMPANY (BMSC)

BMSC operates in the areas of brokerage, dealing, custody of securities, corporate advisory, and underwriting. Due to its strong financial capability, state-of-the-art technologies, and locally and internationally trained professional staff, BMSC is a trusted partner in its clients’ success.

PETROVIETNAM OIL CORPORATION (PV OIL)

PV OIL is a subsidiary of Vietnam National Oil and Gas Group (PVN). The company’s major activities include the import, export and trade of crude oil, and the processing, trade and distribution of oil products. After 6 years of operation, PV OIL has made extensive growth both in capital and scale of operation: charter capital has increased 7 fold, revenue has doubled and its affiliate and member companies and gas retail outlets have expanded across the country, contributing 4 trillion VND to the state budget.

SEABANK ASSETS MANAGEMENT COMPANY LTD (SEABANK - AMC)

SeABank AMC was established to handle the debts and assets of SeABank by receiving, managing and collecting debts, including receivables and bad debts, to ensure the safe and sustainable operation of the Bank.

Ensuring your trustVCLI

SUBSIDIARY, AFFILIATED AND MEMBER COMPANIES

INTRODUCTION - SEABANK

NHA BE GARMENT CORPORATION

Nha Be Garment Corporation (NBC) is a major garment and textile business, with 37 member enterprises and 25,000 employees operating throughout Vietnam and in multiple fields. After 40 years, NBC has established a firm reputation of production capacity and product quality in both domestic and international markets.

VIET TIEN GARMENT JOINT STOCK COMPANY (VTEC)

Viet Tien Garment Joint Stock Company (VTEC) is a member of Vietnam Garment and Textile Group, with 21 member and joint venture companies. Annual revenue of its domestic and international joint venture companies is 250 billion VND and 65 billion VND respectively. With innovative technology and manufacturing equipment, VTEC products meet the standards of US, Japanese and European markets.

HILTON HOTELS & RESORTS

With more than 550 locations worldwide, Hilton provides an authentic and contemporary experience for its guests. Apart from business development, Hilton is an active participant in local communities, improving the lives of young people through over 1,500 global community projects as part of its annual Global Month of Service. In Vietnam, Hilton manages and operates 2 luxury hotels located in Hanoi city center, including 5-star Hilton Hanoi Opera and 4-star Hilton Garden Inn.

POSCO VIETNAM CORPORATION

A member of POSCO Group (Korea), in October 2009, POSCO Vietnam completed the largest cold rolling steel mill in Southeast Asia. At present, POSCO supplies quality steel products not only in Vietnam but also to other Asian countries such as China, India, Thailand, Indonesia, and Malaysia.

NATIONAL POWER TRANSMISSION CORPORATION (EVNNPT)

A member of Vietnam Electricity (EVN), National Power Transmission Corporation (EVNNPT) holds a charter capital of 22,260 billion VND and total assets of 71,453 billion VND as of 2014. In 2016, the company’s transmission output reached 156.16 billion kWh, ensuring a secure, uninterrupted, and stable transmission for Vietnam’s socio- economic, political, national defense and power markets.

COCA-COLA VIETNAM

A leading beverage brand in the world, Coca-Cola’s Vietnam subsidiary currently has factories in Ho Chi Minh City, Da Nang and Hanoi, with 2,500 employees of which 99% are Vietnamese. Coca-Cola products in Vietnam include Coca-Cola, Sprite, Fanta, Minute Maid Nutriboost, Minute Maid Teppy, Schweppes, Dasani and Aquarius.

MICHINOKU BANK (JAPAN)

Established in 1921, Michinoku Bank has a long history in Japan. The bank has 1,200 employees, with a network of nearly 100 transaction offices in Japan and a representative office in Shanghai (China), with diversified banking and financial services. As of March 2015, Michinoku Bank has total assets of nearly 2,200 billion yen, total deposits of 1,900 billion yen, and total lending of 1,400 billion yen.

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INTRODUCTION - SEABANK

FROM THE CHAIRWOMAN

In 2016, despite volatile markets, Vietnam made significant achievements including a GDP growth rate of 6.21%. In this context, the State Bank of Vietnam (SBV) carried out an active monetary policy in coordination with other economic policies to control inflation, stabilize the macroeconomy, support reasonable economic growth, ensure the liquidity of credit organizations and the national economy, and maintain stable markets in currency, foreign trade and interest rates. Credit growth was monitored for safety and quality, and focused on the areas of production and business.

Following the orientation of the SBV, alongside the strategic development and competitive restructuring of the Bank, over the years, SeABank has carried out many flexible and suitable policies to match with market trends and demands. In 2016, SeABank consolidated and improved its operations network and working procedures, as well as its management of risk and management structure to conform to international standards, while ensuring liquidity to continue the Bank’s stable development. SeABank confirmed its position as one of Vietnam’s biggest commercial banks, with total assets of 103 trillion VND, a transaction network of 160 outlets in 25 cities and provinces, and nearly 1 million individual and corporate customers nationwide.

On behalf of SeABank’s Board of Directors, I would like to thank our Shareholders, Partners and Customers for your cooperation and support of SeABank over the years. Moreover, I would like to thank the Board of Directors and all employees for your contribution to the success of the Bank.

In 2017, it is expected that the banking sector will develop more deeply, creating both optimism and greater competition. With the experience and dedication of the Board of Directors and Board of Management, and the solidarity of all employees, SeABank is prepared to meet new and higher growth targets than those of 2016.

I believe that with the strength, trust and support of Shareholders, Partners, and Customers, SeABank will soon fulfill its mission of becoming a prominent retail bank in Vietnam.

Respectfully,

Madame Nguyen Thi NgaChairwoman of Board of Directors

Dear Shareholders, Partners and Customers,

Madame Nguyen Thi NgaChairwoman of Board of Directors

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BOARD OF DIRECTORS

INTRODUCTION - SEABANK INTRODUCTION - SEABANK

MADAME NGUYEN THI NGAChairwoman of Board of Directors

MR. LE TUAN ANHVice Chairman

MS. LE THU THUYStanding Vice Chairwoman

MR. LE VAN TANVice Chairman

MS. KHUC THI QUYNH LAMVice Chairwoman

MR. HOANG MINH TANMember

MR. ALExANDRE MAYMATMember

MS. THAI THI PHUONG HOAMember

MS. DOAN THI THANH HUONGMember

BOARD OF MANAGEMENT

MR. NGUYEN TUAN CUONGDeputy General Director

MS. LE THU THUYFirst Deputy General Director

MR. DANG BAO KHANHCEO

MR. VU DINH KHOANDeputy General Director

MR. NGUYEN NGOC QUYNHDeputy General Director

MR. LE QUOC LONGDeputy General Director

MS. DUONG BICH HANGDeputy General Director

MS. TRAN THI THANH THUY Deputy General Director

MS. NGUYEN THI THU HUONGDeputy General Director

MS. VAN THI HANGDeputy General Director

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BÁO CÁO CỦA BAN ĐIỀU HÀNH

FROM THE CEO

Dear Shareholders, Partners and Customers,

In 2016, the banking sector saw many positive changes with the strong growth of retail banking. Under the timely and close leadership of the Board of Directors and Board of Management, SeABank realized a number of important orientations: promoting deposits to meet credit needs; securing safe and effective credit growth; improving service quality and increasing income from services; enhancing commercial activities through diverse services in the transaction network; deploying multi-utility and high-tech products; renovating transaction outlets to ensure a convenient, modern and professional setting; and defining a secure and effective capital structure.

Through careful yet flexible action, SeABank met and exceeded all 2016 business targets set at the General Shareholders Meeting. Compared with 2015, total assets reached over 103,000 billion VND, a 122% increase; market 1 deposits reached 72,131 billion VND, a 79% increase; market 1 lending reached 59,053 billion VND, a 137.75% increase; and profit before tax reached 115 billion VND, a 26% increase. The bad debt ratio of the Bank was strictly controlled at 1.84%, and the capital adequacy ratio at 14.28%. The figures of safe operation and liquidity management throughout the year remained in line with State Bank regulations.

In 2016, SeABank continued to develop strategic cooperation partnerships with large domestic and international groups in order to exploit the strengths of both parties and carry out cross-selling of products and services. SeABank’s most outstanding new partners include Big C Vietnam, Central Group, Coca-Cola Vietnam, and Michinoku Bank (Japan). Such cooperation greatly supports the Bank’s business, branding campaigns as well as benefits offered to customers.

To meet the new standards of capital adequacy in banking activities, SeABank restructured toward Basel II risk management standards. The Bank’s financial capabilities continue to increase, allowing it to adapt to unpredictable changes in domestic and international financial markets.

SeABank’s achievements were recognized by trusted agencies and organizations domestically and internationally. Such awards include the Prime Minister’s Emulation Flag; “Best Cash Management Bank Vietnam” by Global Financial Market Review (UK); “Best Bank For CSR Vietnam” by Global Banking & Finance Review (UK)”; “Most Innovative Credit Card Services Vietnam” by International Finance Magazine (UK); “Enterprise for Social Security and Community Development” by the Ministry of Planning and Investment; and Top 500 Biggest Vietnamese Enterprises” by Vietnam Report And Vietnamnet. Moreover, SeABank’s auto loan service (SeACar) was recognized by The Asian Banker (Singapore) and Global Banking and Finance Review (UK) as “Best Auto Loan Product Vietnam”. These prestigious awards honor SeABank’s constant efforts to bring the best products and services to its customers, as well as confirm the Bank’s financial strength and position in the market.

2017 is forecast to have a new set of challenges. SeABank, however, with its solid foundation of 23 years of success, its experienced Board of Directors, passionate employees, sound financial position and modern technology, is ready for the next phase of development and achievement under the mission, “Linking Life’s Values”.

My sincere thanks to our valued Shareholders, Partners and Customers.

Yours faithfully,

Dang Bao KhanhCEO

B.O.M’S REPORT

BEST AUTO LOAN PRODUCTVIETNAM COUNTRY AWARDS

- THE ASIAN BANKER -

BEST BANK FOR CSR VIETNAM- GLOBAL BANKING & FINANCE REVIEW -

- FINANCE DIGEST -

BEST CORPORATE SERVICES BANKVIETNAM

- INTERNATIONAL FINANCE MAGAZINE -

BEST RETAIL BANK VIETNAM- CAPITAL FINANCE INTERNATIONAL -

EXCELLENCE IN GROWTHFOR RETAIL BANKING IN VIETNAM

PCI DSS 3.2 CERTIFICATE OFSECURITY SAFETY- CONTROLCASE -

BEST INTERNET BANK VIETNAM- GLOBAL BUSINESS OUTLOOK -

INTERNATIONAL QUALITYCROWN AWARD - DIAMOND

- BUSINESS INITIATIVE DIRECTION -

BEST BANKING AUTO LOAN PRODUCT VIETNAM - SEACAR

- GLOBAL BANKING & FINANCE REVIEW -

BEST CASH MANAGEMENT BANK VIETNAM- GLOBAL FINANCIAL MARKET -

BEST SME BANK SERVICES VIETNAM- CAPITAL FINANCE INTERNATIONAL -

MOST INNOVATIVE CREDIT CARDSERVICES - VIETNAM

- INTERNATIONAL FINANCE MAGAZINE -

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FINANCIAL INDICATORS 2012 - 2016

Total Assets Unit: billion VND Unit: billion VND

100,000

90,000

80,000

70,000

60,000

50,000

40,000

30,000

20,000

10,000

-

75,06779,864 80,184

84,757

103,365

Scale indicators

2012 2013 2014 2015 2016

B.O.M’S REPORT B.O.M’S REPORT

6,000

5,000

4,000

3,000

2,000

1,000

-

5,3355,466 5,466 5,4665,466

Charter Capital

2012 2013 2014 2015 2016

Unit: billion VND

80,000

70,000

60,000

50,000

40,000

30,000

20,000

10,000

-

36,183

45,030

57,018

31,447

Market 1 Deposits Profit before Tax

Financial indicators

2012 2013 2014 2015 2016

72,131

Unit: billion VND

200

150

100

50

-

69

200

110117

146

2012 2013 2014 2015 2016

Unit: billion VND

60.000

50.000

40.000

30.000

20.000

10.000

-

16,694

20,929

32,066

42,869

Market 1 Lending

59,053

2012 2013 2014 2015 2016

160

140

120

100

80

60

40

20

-

Net Income from ServicesUnit: billion VND

61 6265

101

2012 2013 2014 2015 2016

150

Capital Adequacy indicators

Solvency ratioCARNPL

Unit: %

Sufficient Sufficient Sufficient Sufficient Sufficient

2012 2013 2014 2015 2016

2.842.98 2.86 1.6 1.83

17.61 17.55 15.5914.2915.50

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PRODUCT DIVERSIFICATION AND SERVICE IMPROVEMENT

B.O.M’S REPORTB.O.M’S REPORT

In 2016, SeABank launched a series of new products and services, including flexible accumulated savings, the promotional website SeAZone, loans for golf membership, and the SeAGolf Platinum credit card, a co-branded card by SeABank and BRG Group.

SeABank continued to update its e-banking services, including the SeAMobile App, SeAMobile Web and SeANet, meeting the needs of tech savvy customers. With these e-banking services, customers can transact through internet-connected devices without having to go to transaction offices. Money transfers from SeABank to more than 30 correspondent banks can be made outside of normal transaction hours and on holidays within seconds. At the same time, SeABank provides preferential fee policies for online money transfers and savings services. These include a 30% remittance fee discount and a savings annual interest rate 0.2 - 0.4% higher than that of outlets. In 2016, SeABank launched several promotional programs with fee discounts and bonuses to encourage customers to register and use e-banking services.

Following the State Bank’s efforts of anti-dollarization, SeABank launched the promotional program “Change dollars for 3 benefits”. The program encouraged customers to change USD into VND for preferential interest rates, and less card and online banking fees.

Regarding credit activities, SeABank launched new high-quality products for specialized markets, such as loans for coffee and pepper crops, loans for rice and shrimp farming, and loans for members of Women’s Unions. Additionally, SeABank upgraded and improved many of its existing products, such as loans for PRO and individual businesses, auto loans for businesses (SeACar PRO), and loans for teachers (SeATeacher). In 2016, Credit Life - a traditional product of SeABank for the last 5 years, continued to play an important role in boosting fee collection and individual lending. Insurance collection fees increased 200% from that of

2015, contributing almost 15% of retail fee turnover.

With respect to card payments, SeABank card holders regularly receive benefits when paying at partner outlets. 2016 marked a major increase in the number of partners in preferential and 0% installment programs, with 100 partners across the country, a 150% increase from that of 2015. In addition, the Bank launched promotional programs to open and use payment cards, such as “Open a Platinum Visa and tour Southeast Asia”, “Golden day in August”, and “Online shopping Friday”.

To help customers easily access information about promotions, SeABank launched the website SeAZone (www.seazone.seabank.com.vn) which provides updates on all promotional programs of the Bank.

To improve service quality, SeABank issued a new procedure for depositing and withdrawing money from payment accounts. With the aim to shorten transaction times, the Bank applied technology to reduce paperwork by using automatically printed forms and defining SLA and relevant employees in charge.

On the occasion of the 22nd anniversary of SeABank, and to thank long-time customers for their support, from 28 March to 24 June, 2016, SeABank launched the program “22 years linking trust and love, filled with benefits” offering numerous promotions for loans, opening savings and card accounts, and using the Bank’s international credit cards. The program received positive feedback from customers and is expected to be relaunched in the coming year.

Through constant innovation, in 2016, SeABank’s auto loan for individual customers (SeACar) was awarded “Best auto loan Vietnam” by The Asian Banker and Global Banking and Finance Review. To help customers choose their preferred car, the Bank took part in the two biggest annual motor shows in the country, “Vietnam Motor Show” (5-9 October, 2016) and “Vietnam International Motor Show” (26-30 October, 2016). The

Individual customers

A leader not only in service quality, SeABank applies modern technology to diversify its products and meet the growing demands of customers.”

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B.O.M’S REPORTB.O.M’S REPORT

attendance of SeABank at these events prompted the interest of many visitors. Within just 5 days, dozens of auto loan contracts were disbursed, proving the quality of this award winning product.

Another outstanding event in the year was the launch of SeAGolf Platinum, a co-branded international credit card of SeABank and BRG Group, bringing top privileges to both domestic and foreign golfers and golf enthusiasts. Alongside this, SeABank also launched the first loan service in Vietnam for golfers to buy golf memberships. These simple financial solutions helped customers to pursue their passion for the sport.

SeABank’s extensive research, market surveys and the launch of 15 new products to meet customer demands widened the Bank’s product porfolio to 60 retail products for individual customers in 5 main groups.

Besides diversifying products, SeABank applied many solutions to improve its service quality for individual customers under the slogan “We improve to serve you better”. The Bank held regular training courses to improve service quality awareness through camera monitoring, mystery customers, and client surveys. This standardized service quality and increased customer satisfaction.

SeABank’s efforts to improve its non-cash payment service via POS saw an increase of 18 billion VND per month compared with 7.1 billion VND in 2015. In addition, the Bank’s ATM system was relocated and equipped with new features to create a more convenient and interactive experience.

60 individual customer products

15new productsin 2016

SeACar - Best Auto-loanProduct

POS average turnover18 billion VND/month

We improve ourselves to serve you better”

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SeABank Annual Report 2016 | 29| SeABank Annual Report 2016 28

Corporate customers

B.O.M’S REPORTB.O.M’S REPORT

The year 2016 marked many milestones for Vietnam in its integration into the international economy. The country signed agreements to officially become a member of the Trans-Pacific Partnership (TPP), EU-Vietnam FTA, and International Development Law Organization (IDLO). Big opportunities always present new challenges to the economy in general and the banking sector in particular. As a leader in traditional products and services based on advanced technology for enterprises, SeABank understands customer expectations and designs diversified products to meet the demands of corporate customers.

Cooperation with customers is a sustainable way to achieve mutual benefits. SeABank actively approaches enterprises to better understand their needs and create suitable new products. In 2016, the Bank launched products based on a thorough understanding of its customers to bring them the most innovative and advanced solutions.

In the corporate segment, notable activities of the year include the successful launch of new products such as business margin deposit products for 8 different sectors, import-export tax and fee online payments, and innovations in corporate payment cards. The Bank also launched numerous promotional programs for interest rates and service fees to attract target customers through campaigns such as “Pay taxes with SeABank for rapid customs clearance”, “Easy online tax payments with SeABank”, and “Long-term margin deposits for a prosperous business”.

Thanks to SeABank’s ceaseless efforts, the corporate customer segment saw impressive results. Total deposits reached 22,947 billion VND and total value of online domestic tax payments reached 2,575 billion VND. Total value of online import-export tax payments reached 51 billion VND since its initial launch in December 2015. In 2017, SeABank will continue to innovate its products and services, bringing customers the best financial solutions.

In the areas of lending and commercial finance, SeABank committed to partnering with enterprises. The Bank searched for and offered appropriate financial solutions to help businesses obtain capital quickly and efficiently. Apart from traditional

corporate products such as short term loans to supplement working capital, mid and long term loans to invest in fixed assets, financing projects and guarantees, SeABank also provided specialized products such as financing guaranteed by valuable papers, savings books or deposit contracts issued by SeABank (SeAValue Business), overdraft (SeAFast Business), auto loans (SeACar Business), financing for distributors, financing for construction enterprises, LC discount, export financing before delivery and UPAS L/C. The enthusiasm of corporate customers for SeACar Business in particular is shown through total outstanding loans of 1,510 billion VND.

In 2016, SeABank was flexible in both building and adjusting its products to meet the capital demands of customers and to support enterprises in expanding their businesses and increasing competitiveness. Such products include “Regulation on conditioned finance commitment issuance” issued in March, “Regulation on loan issuance secured by claims” issued in May, and a number of other loan policies for strategic partners such as Coca-Cola, FUSO and ROSA.

Regarding guarantee activities, SeABank assessed and adjusted its regulations and procedures for issuing guarantee commitments in order to improve quality and shorten transaction time.

Apart from diversifying credit products, the Bank also launched many promotional programs with preferential interest rates and collateral to alleviate capital constraints for enterprises. These programs include Linking SeABank and import-export companies; Preferred credit growth for businesses; SeACar Business; and Preferred loans for the rice industry. These programs were launched effectively and were well received by customers.

With the success of “Preferred credit growth for businesses” and “Linking SeABank with import-export companies” in 2014-2015, SeABank continued to implement these programs in 2016 with competitive preferential interest rates from 7.5% VND and 2.8% USD, with a promotional period from 3 to 6 months. In 2016, disbursement turnover under these two programs reached 3,100 billion VND.

In 2016, SeABank launched many new products based on a deep understanding of customer needs, offering clients innovative and advanced options.”

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SeABank Annual Report 2016 | 31| SeABank Annual Report 2016 30

B.O.M’S REPORTB.O.M’S REPORT

22,947billion VND

in total deposits

51 billion VNDtotal turnover in onlineimport-export tax payments

1,510 billionSeACar Business lending at

December 31, 2016

Promotion programsfor increasing

corporate customers

Connecting SeABank and import-export enterprises

2,575 billion VND total turnover in online

tax payments

Online tax payment

VND

Page 17: ANNUAL REPORT SEABANK 2016 · VIET TIEN GARMENT JOINT STOCK COMPANY (VTEC) Viet Tien Garment Joint Stock Company (VTEC) is a member of Vietnam Garment and Textile Group, with 21 member

SeABank Annual Report 2016 | 33| SeABank Annual Report 2016 32

B.O.M’S REPORTB.O.M’S REPORT

BUSINESS DEVELOPMENT

In 2016, deposits in the Bank’s individual segment saw impressive growth, with total turnover of 12 trillion VND, increasing total deposits of the individual segment to 50 trillion VND. This result confirmed the efforts of all business units in developing the market, and managing and exploiting the segment. Some outstanding activities of SeABank during the year include roadshows, leaflets, local CSR activities, conferences to appreciate privilege customers, and business promotional programs such as no-limit deposits and a deposit products competition in December.

In addition, SeABank established a premium banking center with first-rate employees and modern and elegant facilities to present a professional image when serving premium customers.

With respect to lending activities, total individual debts reached 7,100 billion VND of which the most came from auto loans (SeACar) at 2,000 billion VND, an increase of 15.9% from that of 2015. With high quality service, flexible product policy and impressive growth rate, SeACar was voted “best auto loan product” by two international organizations, The Asian Banker (Singapore) and Global Banking and Finance Review (UK). SeABank was ranked 1st for Mercedes Benz auto loan disbursements and ranked 4th for Thaco - Truong Hai auto loan disbursements nationwide. SeABank cooperated with Honda Vietnam to provide vehicle financing for customers of Honda Vietnam retailers. This resulted in a predicted increase in turnover and market share in auto loans for SeABank and Honda in 2017 and beyond. At the same time, the year 2016 marked a 44.6% increase in speed of business lending, equivalent to turnover of 2,100 billion VND, meeting the disbursement target of the Bank.In 2016, SeABank continued its impressive growth in the individual and PRO

segments. The total number of customers surpassed 920,000, including over 200,000 new customers. The Bank also signed payroll accounts with major clients Big C, Nguyen Kim and Haivina.”

Individual customers

11,754,920

2016

Unit: billion VND

12,000

10,000

8,000

6,000

4,000

2,000

-

2,646 2,688

9,970

4,693

2012 2013 2014 2015

Unit: billion VND

50,000

40,000

30,000

20,000

10,000

-

14,459

17,845

37,230

49,183,490

20,961

2012 2013 2014 2015 2016

Individual debt growth 2012 - 2016 Individual deposit growth 2012 - 2016

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SeABank Annual Report 2016 | 35| SeABank Annual Report 2016 34

920,000Total

Customers

11,755billion VND

50,000billion VND

200,000New

Customers

INDIVIDUAL CUSTOMERS Total deposits

Total debts

B.O.M’S REPORTB.O.M’S REPORT

Business campaigns were strongly promoted, including credit card releases, e-banking for payroll accounts, and product packages, resulting in 102% of the target plan being met in the individual segment. The launch of the SeAGolf credit card, a co-branded card of SeABank and BRG Group, was a milestone in card releases, confirming SeABank as the top bank in providing golf privileges to premium customers. Moreover, at the end of the year, the Bank signed with a number of major insurance carriers to provide bancassurance products, as well as to offer SeABank products to the employees and customers of these partners. This is expected to contribute significantly to fee income in 2017.

In 2016, service quality was further improved through activities such as customer service training courses for all employees, enhancing remote as well as direct monitoring, including the use of secret customers, and establishing a service quality consulting team. This contributed to meeting the overall target in the individual segment for 2016 in both sales and quality, while creating a premise to develop in the next year.

Number of SeABank cards

Growth of auto loan product - SeACar

997 contracts

344 billion VND

1,718 billion VND1,993 billion VND

3,696 contracts

4,495 contractsTotal number of disbursed contracts

Total value of disbursement

201620152014

418,79378%

77,26914%34,816

6%

9,4882%

Domestic debit cards

International debit cards

Credit cards

E-Banking

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SeABank Annual Report 2016 | 37| SeABank Annual Report 2016 36

B.O.M’S REPORTB.O.M’S REPORT

Corporate customers

SeABank’s corporate customer segment is divided into 3 parts: Strategic customers, Major customers, and SMEs. The Bank targeted the SME segment in particular, following its retail banking strategy.

In 2016, thanks to preferential fee and interest rate policies, attractive programs of credit, deposits and service fees, private policies for loyal and VIP customers, as well as flexible and tailored products, SeABank’s corporate customer segment reached a total of 200,000 customers.

Besides maintaining cooperation with existing strategic corporate customers, SeABank enhanced development with new ones such as Central Group, Big C, Nguyen Kim and Coca-Cola Vietnam, and succeeded in signing strategic cooperation agreements with Central Group, Big C and Coca-Cola Vietnam. This cooperation with big international groups proved the Bank’s level of service quality, brand credibility and international standards. Through old and new relationships, SeABank continued to approach and exploit businesses, distributors and retailers in the supply chains of its corporate customers. Thanks to a detailed and flexible customer development strategy, the corporate customer segment saw impressive growth in lending activities, deposits, fee collections and number of customers.

Lending in the corporate customer segment reached 47,298 billion VND, achieving 289% of the lending target.To exceed this target, SeABank continued to innovate and update its products to meet market demands, developing tailored products for construction units, the rice industry, auto retailers and Coca-Cola distributors; launching promotional programs such as “Connecting SeABank with import-export companies”, “USD loan promotions for corporate customers”, and “SeACar product promotions”; launching credit privilege programs for corporate customers with a preferential interest rate of from 7.5% per year; and a lending policy for support industries with a short term loan interest rate from 7.5% per year.

The timely launch of promotional programs and products allowed corporate customers to access affordable capital, attracting them to borrow to expand their business scale. Accordingly, in 2016, a total of 2,798 SMEs borrowed at SeABank, resulting in accumulated disbursements of 16,619 billion VND. Agriculture, forestry and fishery accounted for 18 billion VND, industry and construction accounted for 4,038 billion VND, while trade and services accounted for 12,563 billion VND. Lending to SMEs totaled 16,029 billion VND. Agriculture, forestry and fishery accounted for 16 billion VND, industry and construction accounted for 4,377 billion VND, while trade and services accounted for 11,486 billion VND. SeABank financed a significant number of SMEs, supporting businesses in maintaining and developing production, expanding operational scale, and creating jobs for thousands of workers.

Unit: million VND

50,000,000

40,000,000

30,000,000

20,000,000

10,000,000

- 2012 2013 2014 2015

13,535,83017,385,713

27,503,262

32,899,122

Accumulated debt balance 2012 - 2016 for corporate customer segment

2016

47,297,794

In 2016, SeABank’s Coporate Customers Division segmented clients by revenue to provide more suitable and effective customer access and service policies.”

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SeABank Annual Report 2016 | 39| SeABank Annual Report 2016 38

50,000,000

40,000,000

30,000,000

20,000,000

10,000,000

-

25,000,000

20,000,000

15,000,000

10,000,000

5,000,000

-

50%

40%

30%

20%

10%

-

50%

40%

30%

20%

10%

-

Lending Deposits

Unit: million VND Unit: million VND

2015 20152016 2016% growth % growth

32,899,122

19,892,735

47,297,794 22,947,316

44%

16%

15,000

10,000

5,000

-

15%

10%

5%

-

Customers

Unit: person

2015 2016 % growth

12,593

14,000

11%

50,000

40,000

30,000

20,000

10,000

-

50%

40%

30%

20%

10%

-

Fee Income

2015 2016 % growth

34,534

44,026

27%

B.O.M’S REPORT B.O.M’S REPORT

Thanks to implementing numerous funding mobilization solutions and restructuring of capital, the corporate customer segment saw significant increases. In 2016, total deposits of corporate customers reached 22,947 billion VND.

Along with growth in terms of credit, deposits and number of customers, SeABank continued to launch promotional policies and programs to boost fee collection, thereby increasing corporate customer fee income to 44.03 billion VND.

With outstanding development in product and service quality, SeABank was awarded “Best Cash Management Bank Vietnam” by Global Financial Market Review (UK). The Bank’s cash management service consulted for major corporate customers including Big C, Vinamotor, Hapro, and PVFCCo.

These results and awards are recognition of SeABank’s achievements in product and service quality to meet the needs of all types of enterprises.

Unit: million VND

Page 21: ANNUAL REPORT SEABANK 2016 · VIET TIEN GARMENT JOINT STOCK COMPANY (VTEC) Viet Tien Garment Joint Stock Company (VTEC) is a member of Vietnam Garment and Textile Group, with 21 member

SeABank Annual Report 2016 | 41| SeABank Annual Report 2016 40

B.O.M’S REPORTB.O.M’S REPORT

OPERATIONS MANAGEMENT

Risk management, overdue debt settlement and compliance control

In 2016, SeABank continued to complete organizational structure and risk management documents with the orientation toward centralized management, enhancing the control and monitoring mechanisms within departments to mitigate operational risks. The Bank researched, developed and implemented tools to support in defining, measuring and controlling these operational risks in accordance with international standards, ensuring an effective and timely response for all types of risks in banking operations.

SeABank established its Basel II Project Management Board under the leadership of the BOD. The Project Board researches requests, principles and measuring methods to identify the capital adequacy ratio for various risks including credit risks, market risks and operational risks, to ensure compliance with SBV regulations and Basel II standards.

Risk Management

Overdue-debt Prevention and Settlement

Compliance Control

SeABank regularly attends to customer management and the timely collection of debts. The Bank issued regulations on customer management after financing, debt recall procedures and other relevant regulations in order to minimize the incurrence of overdue debt. Credit surveillance and warnings were also carefully carried out. The specialized departments and sections tasked with pursuing and handling overdue debts performed their jobs well. Under the leadership of the BOD, together with cooperation between business units and the Head Office, the Bank’s capital adequacy ratio remained under control. In 2016, the bad debt ratio over total debt balance of SeABank was 1.83%, far lower than the figure set by the SBV.

With the goal of sustainable, efficient, secure and transparent development, SeABank considers compliance control an integral part of daily operations.

In 2016, SeABank continued to improve its internal control system, thereby conforming to SBV regulations and developing in the direction of a financial institution of international standards.

The legal and compliance control divisions strictly inspect, monitor and recommend in order to inform on matters of compliance and risk to the entire SeaABank network. The divisions support the Board of Management in assessing, amending and supplementing the internal control system in accordance with the actual business operations of the Bank.

By implementing the 16 topics of compliance control, SeABank’s risk management activities have risen to a new level, toward the standards of an international commercial bank.

In 2016, SeABank closely measured and controlled operations risk factors and completed its internal control system, meeting the regulations of the State Bank of Vietnam.”

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SeABank Annual Report 2016 | 43| SeABank Annual Report 2016 42

B.O.M’S REPORT

IT managementAfter adopting ISO/IEC 27001:2013 standards, SeABank continued to invest in technology and human resources to maintain and ensure a high level of information security management. In 2016, SeABank developed and utilized a number of information security tools including risk management software, a weakness scanning system, as well as various diaries of operation (logs). In this way, the Bank assessed risks, defined threats to informational assets, measured potential attacks and predicted other latent effects, thereby ensuring information security, raising competitiveness, and allowing SeABank to develop quickly and safely.

Besides maintaining operations under ISO/IEC 27001:2013 standards, SeABank invested resources to meet the requirements of payment card data security PCI-DSS, and in December 2016 was granted the PCI-DSS 3.2 certificate by ControlCase (India). PCI-DSS is a system of requirements for security, policy, procedure and software, among others. Combining these standards ensures data security of payment cards for both banks and businesses. This certificate is applied by major card providers around the world to protect the security and privacy of customers.

In addition to existing channels for receiving customer requests, enquiries and comments, SeABank set up a technical support center. Customers can contact SeABank via email at [email protected] or the Call Center at 1900-545-581 to troubleshoot technical issues when using the Bank’s services, such as ATM, POS, and e-banking.

With ceaseless efforts to upgrade and innovate to better serve customers, SeABank researched and tested Stand-In interim solution technology at the end of 2016 and officially launched in Quarter I, 2017. This technology facilitates smooth card transactions, even when the core banking system (Temenos T24) of the Bank is being upgraded, or experiencing difficulties or connection loss. In Quarter I, 2017, SeABank upgraded its core banking system to the newest version of Temenos, R15. This enables higher capacity and speed for the whole system, the basis for creating modern, precise, automatic and online banking services, benefitting customers and facilitating customer and risk management by the Bank.

Following the common development trend in the world, SeABank launched its API gateway (DataPower) along with other API products to serve e-banking, card and all API connections. These API products support connections between gateways, as well as integration with outside IT systems such as online payments, and payment partners CITAD, VCB, and BIDV among others.

SEABANK HONORED ASFIRST BANK TO RECEIVE CERTIFICATE

PCI DSS 3.2 COMPLIANCE

www.seabank.com.vn

B.O.M’S REPORT

In 2016, SeABank developed and utilized efficient tools for IT management to ensure information safety and raise competitiveness, allowing the Bank to grow quickly and securely”.

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SeABank Annual Report 2016 | 45| SeABank Annual Report 2016 44

B.O.M’S REPORT

Domestic and international payments

Domestic Payments

International Payments

In 2016, domestic payment activities of SeABank continued to improve. The number of domestic payment transactions further grew thanks to the Bank’s extensive transaction network and diversified payment products. Service quality also improved through optimizing payment channels as well as technology in order to increase the rate of automation in processing transactions.

SeABank’s domestic payments in 2016 reached 775,104 transactions, an increase of 31.1% from that of 2015; total turnover of transactions reached 1,479,688 billion VND, an increase of 7.5% from that of 2015. This increase in transactions and turnover helped service fees rise to 15.1 billion VND, an increase of 17% from that of 2015.

Also in the year, SeABank upgraded its interface and software, as well as launched promotional programs for users of services such as SeANet, SeAMobile and SeAPay, which continued to attract more customers. In addition, the number of e-banking transactions reached 141,077, an increase of 95% from that of 2015.

SeABank cooperated with the General Department of Taxation and General Department of Customs to improve the Bank’s Online 24/7 tax payment and Online import-export tax payment services, allowing customers to more conveniently pay state taxes.

SeABank’s international payment activities strongly developed in 2016, while at the same time ensuring requirements of safety, stability and sustainability. International payments turnover of the Bank reached 269,875 billion VND, an increase of 293% from that of 2015.

SeABank’s international payment products developed evenly, especially financing products such as Import-export L/C; UPAS L/C; Recourse discount documents under L/C (SeADiscount); and Import-export collections. Besides traditional customers, many new customers have come to rely on international payment services of the Bank. This helps payment services to grow in terms of turnover and fees, supporting stable and sustainable development.

300,000

250,000

200,000

150,000

100,000

50,000

-

International payments turnover 2012 - 2016

2012

2012

2013

2013

2014

2014

2015

2015

2016

2016

37,491 40,70154,264

68,691

269,875

Domestic payment turnover 2012 - 2016

2,000,000

1,000,000

-

1,108,258

840,247

1,100,7761,376,327

1,479,688

Unit: billion VND

Unit: billion VND

B.O.M’S REPORT

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B.O.M’S REPORTB.O.M’S REPORT

In 2016, SeABank continued to expand its network to provinces and cities throughout the country. The Bank focused on restructuring and improving the infrastructure of transaction outlets. These outlets are regularly inspected and maintained with the aim to improve service quality and convenience in order to meet the various demands of customers. As a result, SeABank clients enjoy an environment that is polite and friendly, professional and comfortable. The Bank has 160 transaction outlets, of which 40 are branches and 120 are transaction offices, in 25 provinces and cities nationwide.

Development of operations network

Transaction Network

SeABank completed its connection with the ATM/POS networks of all member banks in the only card alliance in the country, increasing its card acceptance rate to 100%. The Bank has a nationwide ATM/POS network of 338 and 435 units respectively, installed in convenient locations in provinces and cities across the country for easy transactions by customers.

To implement the government policy of promoting payroll accounts, SeABank installed more ATM units, benefiting both companies and employees, and meeting rising demand among businesses, industrial zones and residential areas. This also supports the Bank’s target of becoming a prominent retail bank in Vietnam.

ATM/POS Network

Card Alliance Network

SeABank’s card payment system is now linked to the only switching provider in Vietnam (National Payment Corporation of Vietnam, NAPAS), the two biggest international card providers in the world (VISA, MasterCard) as well as 3 more international cards (Amex, Diners Club, JCB). SeABank is among the country’s 15 banks that have a card alliance network of the 6 most popular card brands.

160TRANSACTION

OUTLETS

338ATM

435POS

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Human resources development

B.O.M’S REPORT

SeABank has 2,700 employees across the country. In 2016, the Bank continued to build its image as a professional and active employer. A number of employment campaigns were launched through Talent Solution at SeABank’s recruitment website: www.tuyendung.seabank.com.vn. The website announced employment opportunities through professional channels, university roadshows, and intership programs among others, to attract highly qualified, experienced and talented employees.

Human resources evaluation and planning are priority objectives for SeABank. In 2016, the Board of Directors instructed the HR management and training department to coordinate with other units to build and implement career roadmaps for business positions under the new branch model project; new career ladders including those for team leaders of individual customers and corporate customers, as well as senior tellers were approved to facilitate promotions for talented employees. At the same time, criteria-based job performance evaluations were held up to twice a year with the aim of promoting outstanding employees. Such employees at the time of promotion receive attractive privileges following evaluation results.

This system of internal assessment and promotion by the Bank produced a number of notable results in 2016: • As part of the new branch model project, 57 employees were promoted to key positions, ensuring the

efficient operation of business units; 42 redundant positions were reassigned in line with employees’ abilities and aspirations.

• Nearly 300 employees were promoted to higher positions in line with their personal career roadmaps and the development demands of the Bank.

Through annual job performance evaluations, regular monitoring, assessments and promotions, along with in-depth and diverse training courses, in 2017, SeABank employees will have more opportunities to advance, develop and improve their abilities, resulting in a legacy of stable and sustainable human resources.

Also in the year, Key Performance Indicators (KPI) were revised to improve the mechanism for evaluating ability and recognizing results of employees. These results are an important factor in building and applying policies of appreciation, bonuses and other privileges for employees, as well as for planning training programs.

Employment

Human Resources Development

In 2016, SeABank continued to build its image as an active and professional employer in the market. New priority programs were launched to improve the lives of employees at all levels.”

B.O.M’S REPORT

2,700employees

155courses

02salaryraises

57 key titles

appointed

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SeABank Annual Report 2016 | 51| SeABank Annual Report 2016 50

Salary, bonus and privilege policy

Training

B.O.M’S REPORTB.O.M’S REPORT

2016 marked a big change in the privilege policy of SeABank employees, creating a competitive advantage for the Bank in the human resources market. Apart from developing existing privilege programs, many new ones were launched to improve the quality of life for all employees:

- Two salary adjustment programs in April and November 2016 for all employees, with attractive and competitive rates. The adjusment principles focused on job performance evaluations and working results to give bonuses based on individual contribution and ensure an impartial process.

- Bonuses based on business results and on special occasions such as Lunar New Year made an impression on employees and departments, who felt recognized for their efforts to achieve business targets.

- Expanded basic and advanced healthcare programs including greater privileges and scope in order to broaden healthcare benefits for staff.

- Increased meal fees to improve the living standards of employees. - Teambuilding activities and employee appreciation to connect and promote a positive attitude among

SeABank staff, including Teambuilding in May and June, SeAFamily Day, and SeATet. These annual programs for employees and their families build a special corporate culture at SeABank.

These privilege policies were well received by individuals and departments throughout the system, and reflected the concern of the BOD to improve the living standards of employees and encourage them in their work at the Bank.

The SeABank Training Center invested to improve many aspects of training quality to supply qualified human resources throughout the system.

In addition to updating and developing traditional courses, the Center focused on developing an e-learning system by introducing high quality interactive courses that are convenient and useful for learners.

Such courses include escrow products, online tax payments, T24 for customer relations officers and credit support officers, attracting 1,870 attendees in 2016.

At the same time, the Center recruited and developed internal lecturers, increasing their number to 65, so as to exploit the knowledge and experience of the Bank’s human resources, as well as promote solidarity between departments.

The Center delivered 155 training courses, equivalent to 1,000 hours, with the participation of 5,297 attendees; the number of courses for current employees was 76 with 3,931 attendees and 74 for newcomers with 1,366 attendees. The Center trained employees from all regions of the country to ensure fair access to training courses.

In 2017, the Center will hold training courses for managers (SeAManager) in order to develop key management positions for branches. This program will be a cooperation between the SeABank Training Center, Individual and Corporate Customer sections as well as branches to be as effective as possible. The course will provide practical knowledge for branch-level managers and improve the skills of management students.

Unit: person

7,000

6,000

5,000

4,000

3,000

2,000

1,000

- 2012 2011 2013 2014 2015

5,418

4,616

3,5613,171

6,317

5,297

Number of course attendees

2016

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Corporate culture

B.O.M’S REPORTB.O.M’S REPORT

SeABank is known not only as a professional employer, but also as possessing a special corporate culture. SeABankers consider SeABank as a home and their colleagues as family.”

As the “heart” of a business, corporate culture and social responsibility are essential to sustainable development. At SeABank, these two aspects are a close concern of the BOD. Every year, the Bank holds teambuilding activities and privilege policies to connect as well as encourage employees. SeABank also donates tens of billions of dong in the form of social activities while calling on employees to take part in community development.

SeABank is known not only as a professional employer whose values guide the work environment. The Bank is also a place where employees can feel “at home” in their work and among colleagues, whom they consider extended family.

Following its success in 2015, SeAFamily Day continued as the main event for employees to meet and connect with one another. Families gathered to take part in games, win prizes, run a “market”, and share family experiences.

Children dressed up as their favorite careers to discover their future dreams. These included firefighters, soldiers, postmen, pilots, doctors and bankers. Each career offered interesting experiences as children created handmade products like cookies, milk and ice cream.

Corporate Culture Development

Besides exploring their favorite careers, children also performed onstage. Although still small, they displayed beauty and skill in their dances. The girls charmed parents with fashionable outfits, while the boys looked strong in their uniforms. SeAFamily Day, which marked the end of the summer holiday, gave children fond memories to cheer them up for the school year. Parents were able to refresh themselves as they prepared to meet end of year business targets.

2016 was the first year SeABank held the teambuilding program “Yes! We can”. The program was held in 7 provinces across the country: in Sam Son for the Head office and Hanoi branches, in Ha Long for the Northern branches, in Vung Tau and Can Tho for the Southern branches, and in Doc Let (Nha Trang), Da Nang and Cua Lo (Nghe An) for the Central branches.

SeAFamily Day

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SeABank Annual Report 2016 | 55| SeABank Annual Report 2016 54

The slogan “Yes! We can” was the theme of the program in each location. This message highlights teamwork built from strong and creative members to ensure higher values for the future.

While the Gala Dinner closed with a surprising and entertaining talent show, the Teambuilding activities clearly captured the spirit of the program. Employees were divided into teams to join in games and group competitions. The key to winning these games was not based only on individual strength and ability, but more importantly the solidarity and determination of the entire group. Faith in oneself, faith in teammates and the spirit of fair competition brought an enjoyable as well as productive experience for leaders and staff.

B.O.M’S REPORTB.O.M’S REPORT

To support children to do well in school, meaningful presents such as notebooks and school supplies also were presented onstage. For Christmas, children had a chance to make their wishes come true with the contest “Write a letter to Santa Claus”. In addition, the contest “SeABank kids draw paintings of life” continued to be held annually to encourage children to develop their artistic talent and imagination.In addition, in 2016, SeABank organized its SeATet program for the first time. The Bank presented lucky red envelopes to the parents of employees on the occasion of Lunar New Year. The gift represented SeABank’s appreciation to families for supporting employees in their efforts at the Bank. At the same time, the program created a festive space for SeABank leaders and employees to remember the previous year and look forward to a successful new one.

SeAFamily Day

“Yes! We can” Teambuilding

Writing to Santa Claus competitionSeABank kids draw paintings of life

Families receive SeABank New Year gifts SeABank welcomes 2017 with SeATet

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SeABank Annual Report 2016 | 57| SeABank Annual Report 2016 56

Corporate culture at SeABank was also enriched by social activities with the participation of employees. Every year, SeABank dedicates billions of dong for social activities to benefit the community. These activities are supported not only by many agencies and enterprises, but also directly by the employees themselves. Through these activities, SeABank connects the kindness of groups and individuals, creating more chances to help the less fortunate have a better future.

Following this, a charity program for poor and sick children called “SeABankers for the kids” was launched with the participation of 30 branches across the country. The program provided gifts and food to young orphans and patients. Such actions were a source of material as well as spiritual encouragement to children in difficult circumstances.

2016 was also the first year SeABank launched the charity programs “Christmas with SeABankers”, and “Warm winter blankets”. Thousands of gifts were given to poor families and homeless men and women to help them through the winter and have a warm holiday season.

The annual charity program “Citizen Commitment Week”, held since 2010, has become an important event with high employee participation in a number of charitable activities. From the end of October to the start of November, SeABank employees took part in a series of social activities with a total budget of 800 million VND. The purpose of the program is to raise awareness among employees about their community and surroundings.

As a pioneer of this charity activity, SeABank Head office directly presented 100 packages of rice, oil, detergent, blankets and clothing to poor families, and 80 packages of school supplies and sweets to children in Phuc San commune, Mai Chau district, Hoa Binh province. At the same time, many branches of

the Bank visited and presented gifts to poor families, dioxin victims, child patients, and victims of natural disasters. Employees also donated blood at a blood drive and contributed 400 million VND to support the sick children of colleagues to pay for hospital services and medicine. Besides annual charity programs, SeABank coordinated with state agencies and organizations to run social activities. In response to the call of the State Bank, SeABank donated 200 million VND to the Banking sector scholarship fund. The Bank also presented 10 GPS long distance transceivers worth 300 million VND to fishermen in Nghe An and Ha Tinh provinces to support fishing production and protect sea sovereignty. To pay tribute to those with meritorious services to the country and respond to the call of Hanoi People’s Committee, SeABank and BRG Group donated 5 billion VND to build and repair houses for these families.

In 2016, SeABank continued two of its internal charity funds, “One Day One Smile” and “Nurturing Dreams”. Each year, employees donate two days salary for “One Day One Smile” to support poor children across the country.

Although the scholarship fund “Nurturing Dreams” is newly established, in 2016, the fund gave scholarships to 21 more students at a monthly allowance of 1 million VND per student until high school graduation, increasing the number of fund recipients to 26.

Moreover, the fund “Nurturing Dreams” coordinated with BRG Group and the program “Loving Leaves” to support 55 poor students in Lao Cai province with a total budget of 400 million VND. The budget will be divided and sent monthly over a 3 year period to help pay for school-related fees. Previously, the fund donated 100 million VND to the scholarship “Swing for the kids” golf tournament organized by Vietnam Investment Review to support poor gifted students.

SeABankers

Vì trẻ thơ

Chăn ấmmùa đông

Corporate Social Responsibility

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B.O.M’S REPORTB.O.M’S REPORT

In 2016, complicated weather conditions severely affected Vietnam’s Central Region. In response, within 3 days, SeABankers donated over 300 million VND to residents in 8 communes of Quang Binh, Nghe An and Ha Tinh provinces suffering from floods in October 2016. A SeABank delegation visited the area and presented hundreds of gifts to 354 poor families. The Bank also donated 50 million VND in provisions to flood victims in Ha Tinh through the Natural Disaster Prevention Fund of Ha Tinh Police Station, and 25 million VND to flood victims in Quang Ngai and Binh Dinh.

To honor SeABank’s contributions to society, the Bank was granted many awards by domestic and international organizations. These awards include “Best CSR Bank Vietnam” by Global Banking and Finance Review (UK) and “Enterprise for Social Security and Community Development” by the Ministry of Planning and Investment.

SeABank has realized sustainable development not only through its business strategy but also in daily activities. Each employee is a factor for cultivating a better life.

“Nurturing Dreams” fund supports 26 poor students in Vietnam

SeABank and BRG Groupcooperated to donate

5 billion VNDto build and repair homes

for meritorious familiesin Hanoi

Over

300 million VNDdonated to families in central Vietnamsuffering from floods in October 2016

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SeABank Annual Report 2016 | 61| SeABank Annual Report 2016 60

Outstanding awards in 2016

B.O.M’S REPORT B.O.M’S REPORT

In 2016, SeABank was continuously honored and recognized by trusted domestic and international organizations, affirming the solid position and unceasing development of the Bank in recent years.”

PAYMENT CARD INDUSTRYDATA SECURITY STANDARD 3.2

ControlCase (India)

BEST CASH MANAGEMENT BANKVIETNAM

Global Financial Market Review (UK)

BEST BANK FOR CSR VIETNAMGlobal Banking & Finance Review (UK)

MOST INNOVATIVE CREDIT CARDSERVICES VIETNAM

International Finance Magazine (UK)

BEST BANKING AUTO LOAN PRODUCT VIETNAM - SEACAR

Global Banking & Finance Review (UK)

BEST AUTO LOAN PRODUCTThe Asian Banker (Singapore)

International awards

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SeABank Annual Report 2016 | 63| SeABank Annual Report 2016 62

B.O.M’S REPORT B.O.M’S REPORT

ENTERPRISE FOR SOCIAL SECURITY AND COMMUNITY DEVELOPMENT

Ministry of Planning & Investment

International Awards

Domestic Awards

ExCELLENCE FOR GROWTHIN RETAIL BANKING

VIETNAMFinance Digest (UK)

BEST INTERNET BANKVIETNAM

Global Business Outlook (UK)

BEST SME SERVICES BANK Capital Finance International (UK)

EMULATION FLAG Prime Minister of Vietnam

TOP 500 BIGGEST VIETNAMESE ENTERPRISES

Vietnam Report and Vietnamnet

TOP 500 BIGGEST VIETNAMESEPRIVATE ENTERPRISES

Vietnam Report and Vietnamnet

TOP 100 VIETNAMESE BRANDSVietnam Intellectual Property Association

BEST PRODUCTS & SERVICESVietnam Union of Science and

Technology Associations

ASIA PACIFIC OUTSTANDING BRAND Asia Pacific Economic Review

TRUST BRAND INDExInterconformity (Germany) & Economic Research Institute

TOP BRANDS VIETNAMEconomic Research Institute &Global GTA International (UK)

TRUST AND USE Retail Banking -

Vietnam Economic Times

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B.O.M’S REPORT B.O.M’S REPORT

CERTIFICATE OF MERIT“BAD DEBT SETTLEMENT 2015”

SEABANK DA NANGState Bank of Vietnam

EMULATION FLAGSEABANK SAI GON, DAK LAK, QUANG NGAI

State Bank of Vietnam

TOP 20 MOST POWERFUL WOMEN OF VIETNAM

Forbes Vietnam

SECOND - CLASS LABOR MEDALPresident of Socialist Republic of Vietnam

MOST ACTIVE BANKING LEADER OF THE YEAR

International Finance Magazine (UK)

EMULATION OFFICER OF BANKING SECTORState Bank of Vietnam

OUTSTANDING ASEAN BUSINESSWOMANWorld Knowledge Forum

OUTSTANDING VIETNAMESE BUSINESSWOMAN

Thanh Giong Cup - VCCI

STRONG VIETNAMESE BRANDVietnam Economic Times

CERTIFICATE OF MERIT “YOUTH UNION MOVEMENT 2014 - 2016”

State Bank of Vietnam

Awards for SeABank’s leaders

Madame Nguyen Thi NgaChairwoman of BOD

Ms. Le Thu Thuy Standing Vice Chairwoman of BOD

NĂM 2015

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SeABank Annual Report 2016 | 67| SeABank Annual Report 2016 66

By the end of 2016, SeABank had achieved all business targets set by the General Shareholders Meeting. At the same time, prudential and liquidity ratios complied with regulations of the State Bank.”

SUSTAINABLEDEVELOPMENT

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SeABank Annual Report 2016 | 69| SeABank Annual Report 2016 68

BOM’S REPORT

The Board of Management of Southeast Asia Commercial Joint Stock Bank (“the Bank”) submits this report along with the consolidated financial report of the fiscal year ending 31 December, 2016. BOARD OF DIRECTORS AND BOARD OF MANAGEMENT

The members of the BOD and BOM who operated the bank during the year and until the date this report was compiled include:

Board of Directors Ms. Nguyen Thi Nga ChairwomanMs. Le Thu Thuy Permanent Deputy ChairwomanMs. Khuc Thi Quynh Lam Deputy Chairwoman (appointed 15 February, 2016)Mr. Le Van Tan Deputy ChairmanMr. Le Tuan Anh Deputy ChairmanMr. Hoang Minh Tan MemberMr. Alexandre Maymat MemberMs. Thai Thi Phuong Hoa MemberMs. Doan Thi Thanh Huong Independent member

Board of Management Mr. Dang Bao Khanh General DirectorMs. Le Thu Thuy First Deputy General DirectorMr. Le Quoc Long Deputy General DirectorMs. Khuc Thi Quynh Lam Deputy General Director (dismissed 15 February, 2016)Mr. Nguyen Tuan Cuong Deputy General DirectorMr. Vu Dinh Khoan Deputy General DirectorMs. Van Thi Hang Deputy General DirectorMs. Tran Thi Thanh Thuy Deputy General DirectorMs. Duong Bich Hang Deputy General Director (appointed 1 February, 2016) Mr. Nguyen Ngoc Quynh Deputy General Director (appointed 1 June, 2016)Ms. Nguyen Thi Thu Huong Deputy General Director (appointed 1 June, 2016)

RESPONSIBILITY OF THE BOARD OF MANAGEMENT

The BOM of the Bank shall prepare consolidated financial statements reflecting a true and fair view of the consolidated financial situation, consolidated business results, and consolidated cash flows of the Bank during the year, consistent with Vietnam accounting standards, accounting regulations applicable to credit institutions in Vietnam, as well as legal provisions relating to the preparation and presentation of financial statements. In preparing this consolidated financial report, the BOM shall:

- Select appropriate accounting policies and apply those policies in a consistent manner;- Make reasonable and prudent judgments and estimations;- Specify whether the appropriate accounting principles have been followed, or disclose and explain any

discrepancies in their application;- Prepare consolidated financial statements on a continuing basis unless it is presumed the Bank will not continue operation; - Design and implement internal control systems effectively for the purpose of preparing and presenting

consolidated financial statements reasonably to minimize risk and fraud.

FINANCIAL REPORT 2016 FINANCIAL REPORT 2016

Solid

arity Activity

Innovatio

n

Creativity

The BOM is responsible for ensuring that accounting records are properly maintained to reflect a consolidated financial situation of the Bank at any time, consistent with Vietnam accounting standards, accounting regulations applicable to credit institutions in Vietnam, as well as legal provisions relating to the preparation and presentation of financial statements. The BOM is also responsible for ensuring the security of the Bank’s assets and implementing appropriate measures to discover and stop fraud and other violations.

The BOM confirms that the Bank has complied with the above requirements in preparing these consolidated financial statements.

On Behalf of the Board of Management,

Dang Bao KhanhCEO

Hanoi, 30 March, 2017

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FINANCIAL REPORT 2016 FINANCIAL REPORT 2016

INDEPENDENT AUDITORS’ REPORT CONSOLIDATED BALANCE SHEETAS OF 31 DECEMBER 2016

To: The shareholders The Board of Directors and Board of Management Southeast Asia Commercial Joint Stock Bank

The accompanying summary consolidated financial statements established on March 30th, 2016, as set out from page 5 to page 51, which comprise the consolidate balance sheet as at December 31st, 2016, and the consolidated income statement and the consolidated cash flow statement for the year then ended, and the related notes, are derived from the audited consolidated financial statements of South East Asia Commercial Joint Stock Bank and its member com-panies.

Responsibility of BOMBoard of Management of the bank shall prepare and present consolidated financial statements fairly and reasonably in consistent with Vietnam accounting standards, accounting regulations applicable to credit institutions in Vietnam and the legal provisions relating to the preparation and presentation of financial statements and be responsible for necessary internal control to minimize important errors or mistakes.

Auditor’s responsibilityOur responsibility is to express an opinion on the summary consolidated financial statements based on our procedures, which were conducted in accordance with Vietnamese Standard on Auditing. These standards require us be compliance with standards and professional ethics in planning and implementing auditing procedures to ensure the reasonability of the summary consolidated financial statements whether they have the important errors or mistakes or not.

Auditing requires necessary steps to collect auding proof on date and notes of the summary consolidated financial statements. These procedures are choosen by auditors, including risk assessment with misstatements in the summary consolidated financial statements due to fraud or mistake. When assessing these risks, auditing consider the internal control of the bank relevant to preparing and presenting fair, reasonable consolidated financial statements in order to design appropriate procedures, but not for the purpose of expressing an opinion on the effectiveness of internal control of the bank. Audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by BOM as well as evaluating the overall presentation of the consolidated financial statements. We believe that collected audit proof is full and appropriate basing for our opinion.

Auditor’s opinionIn our opinion, the summary consolidated financial statements reflects fairly and reasonably, in important aspects, the consolidated financial situation of the bank ended December 31st, 2016 and consolidated business results and consolidated cash flows for the year then ended, which were conducted in accordance with Vietnamese Standard on Accounting, Accounting Regime applicable to credit institutions inVietnam and legal regulations to financial reporting.

Auditor’s emphasis We expressed an unqualified audit opinion on the consolidated financial statements about some problems as:- In Independent Auditor’s Report No.7 dated December 31st, 2016 with emphasis of the matter paragraph on loans to Shipbuilding Industry Corporation (formerly known as Vietnam Shipbuilding Industry Group - “Vinashin”) and some member companies of Vietname National Shipping Lines Corporation (Vinalines). These loans are classified and provisioned under the direction of the State management agencies.- In Independent Auditor’s Report No.15, the assigned assets of bad debts includes some evaluated by evidence of valuation advice of an independent valuation company. BOM defined that these above assets were evaluated properly at the time of offsetting debts.

Khuc Thi Lan AnhDeputy General DirectorAuditing Practising Registration Certificate No. 002-2013-001-1

Pham Tuan LinhAuditorAuditing Practising Registration Certificate No. 3001-2014-001-1

For and on the behalf ofDeloitte Vietnam Company LimitedHanoi, March 30th, 2017Socialist Republic of Vietnam

708,369

2,364,806

15,215,142 10,755,668

4,459,474

58,445,297 58,988,895

(543,598)

50,575 63,818

(13,243)

19,731,935 15,446,564

4,897,110 (611,739)

183,187 183,187

347,157 243,208 546,079

(302,871) 103,949 187,729 (83,780)

290,134 293,904

(3,770)

6,028,360 1,592,150 2,130,200 2,312,200

(6,190)

564,169

6,084,391

11,892,423 9,227,423 2,665,000

42,439,383 42,805,631

(366,248)

50,575 63,818

(13,243)

17,525,520 12,002,991

5,659,934 (137,405)

183,187 183,187

349,309 256,201 522,939

(266,738) 93,108

165,720 (72,612)

317,318 320,317

(2,999)

5,350,567 1,864,724 1,909,070 1,580,744

(3,971)

103,364,962 84,756,842

NO. ITEMS 31/12/2016 31/12/2015 million VND million VND A. ASSETS I. Cash, gold and gemstones II. Balances with the State Bank of Vietnam (“SBV”) III. Placements with and loans to other credit institutions 1. Placements with other credit institutions 2. Loans to other credit institutions IV. Loans to customers 1. Loans to customers 2. Provisions for credit losses of loans to customers V. Debt purchasing 1. Debt purchasing 2. Reserves for debt purchasing VI. Investment securities 1. Available-for-sale investment securities 2. Held-to-maturity investment securities 3. Provisions for impairment of investment securities

VII. Long-term investments 1. Other long-term investments VIII. Fixed assets 1. Tangible fixed assets a. Cost b. Accumulated depreciation 2. Intangible fixed assets a. Cost b. Accumulated amortization

Ix. Investment property a. Cost b. Accumulated amortization

x. Other assets 1. Other receivables 2. Interest and fee receivables 3. Other assets 4. Provisions for diminution in value of other assets TOTAL ASSETS

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FINANCIAL REPORT 2016 FINANCIAL REPORT 2016

* The second of 02 pages, consolidated balance sheet as of 31 December 2016.

ITEMS

LIABILITIES AND OWNERS’ EQUITY

Borrowings from the Government and the SBV

Deposits and borrowings from other credit institutionsDeposits from other credit institutions Borrowings from other credit institutions

Deposits from customers

Derivative financial instruments and other financial liabilities

Grants, trusted funds and borrowings at risk of credit institutions

Valuable papers issued

Other liabilitiesAccrued fees and interest expenses Other payables and liabilities

TOTAL LIABILITIES

Capital and reservesCapital a. Charter capital b. Other funds ReservesRetained earnings

ITEMS

Loan guaranteesExchange transaction commitmentsForeign currency purchasing commitments Foreign currency selling commitmentsSwap commitmentsL/C guarantees Other guarantees

NO.

B.

I.

II.1.2.

III.

IV.

V.

VI.

VII.1.2.

VIII.1.

2.3.

NO.

1.2.

3.4.

31/12/2016

348,189

20,779,035 12,939,085

7,839,950

72,130,806

65,794

393

2,900,000

1,260,915 1,187,167

73,748

97,485,132

5,879,830 5,465,881 5,465,826

55 173,629 240,320

31/12/2016

12,500 41,747,320

3,350,333 3,365,180

35,031,807 627,427 662,703

31/12/2015

181,477

18,073,040 10,653,524

7,419,516

57,018,437

14,315

16,033

2,900,000

784,679 649,110 135,569

78,987,981

5,768,861 5,465,881 5,465,826

55 156,111 146,869

31/12/2015

12,500 2,161,641

622,396 649,330 889,915 463,699

1,044,919

TOTAL LIABILITIES AND OWNERS’ EQUITY

OFF BALANCE SHEET ITEMS

103,364,962 84,756,842

million VND

million VND

30 March 2017

30 March 2017

Prepared by:

Ms. Nguyen Thi HoanPreparer

Concurred by:

Ms. Nguyen Thi Thu Huong Chief Accountant

Approved by:

Mr. Dang Bao KhanhCEO of SeABank

Prepared by:

Ms. Nguyen Thi HoanPreparer

Concurred by:

Ms. Nguyen Thi Thu Huong Chief Accountant

Approved by:

Mr. Dang Bao KhanhCEO of SeABank

CONSOLIDATED INCOME STATEMENT

31/12/2016

6,149,615 (4,306,583)

1,843,032 149,651

(105,456)

44,195

(15,548)

-

36,589 3,559

(1,365)

2,194

3,031

(1,119,317)

794,176

(648,279)

145,897 (29,108)

(29,108)

116,789

203

31/12/2015

4,337,090 (3,190,529)

1,146,561 101,263 (60,760)

40,503

(22,678)

1,497

2,023 7,062

(2,527)

4,535

5,457

(967,923)

209,975

(93,009)

116,966 (25,081)

(25,081)

91,885

159

NO. ITEMS 1. Interest and similar income 2. Interest and similar expenses I. Net interest income 3. Income from services 4. Expenses on services II. Net profit from services III. Loss from trading foreign currencies IV. Net gain from trading securities

V. Net gain from trading investment securities 5. Other operating income 6. Other operating expenses

VI. Net profit/(loss) from other activities VII. Income from capital contribution, equity investments VIII. Operating expenses Ix. Net profit from operating activities before credit provision expenses x. Provision expenses for credit losses xI. Profit before tax 7. Current corporate income tax expenses xII. Corporate income tax expenses xIII. Profit after tax

xIV. Earnings per share (VND)

million VND

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CONSOLIDATED CASH FLOW STATEMENT

NO.

II.

1.

III.

IV.

V.

VI.

FINANCIAL REPORT 2016 FINANCIAL REPORT 2016

ITEMS

Net cash from/(used in) investing activities

Dividends and profits for shareholders

Net cash from/(used in) financing activities

NET INCREASE/(DECREASE) IN CASH

Cash and cash equivalents at beginning of year

Cash and cash equivalents at end of year

31/12/2016

(19,815) -

-

(2,047,140)

15,875,983

13,828,843

31/12/2015

(103,947)

(124,510)

(124,510)

(2,617,715)

18,493,698

15,875,983

NO. ITEMS 31/12/2016 31/12/2015

CASH FLOW FROM OPERATING ACTIVITIES 1. Interest and similar income 2. Interest and similar expenses 3. Income from services 4. Net cash from dealing in foreign currencies, gold and trading securities5. Other income/(expenses) 6. Payments to employees and for operating management 7. Corporate income tax paid 8. Real income tax paid Operating profit before movement in assets and working capital Movement in operating assets 9. Changes in deposits at and loans to other credit institutions 10. Changes in trading securities 11. Changes in loans to customers 12. Changes in other operating assets Movement in operating liabilities 13. Changes in borrowings from the Government and State Bank of Vietnam 14. Changes in deposits and borrowings from other credit institutions 15. Changes in deposits from customers (including State Treasury) 16. Changes in funding, investment trusts, and loans in which credit institutions bear risk 17. Changes in derivative financial instruments and other financial liabilities18. Changes in other operating liabilities I. NET CASH FROM/(USED IN) OPERATING ACTIVITIES CASH FLOW FROM INVESTING ACTIVITIES 1. Acquisition of fixed assets 2. Proceeds from sales, disposal of fixed assets 3. Acquisition of real estate4. Proceeds from selling real estate5. Dividends and profit received from long-term investments and capital contribution

* The second of 02 pages, consolidated cash flow statement as of 31 December 2016.

million VNDmillion VND

30 March 2017

Prepared by:

Ms. Nguyen Thi HoanPreparer

Concurred by:

Ms. Nguyen Thi Thu Huong Chief Accountant

Approved by:

Mr. Dang Bao KhanhCEO of SeABank

5,574,889

(3,769,439) 46,855 21,041

1,686 509

(957,614) (28,199)

889,728

(20,885,513) (1,794,474) (3,384,445)

(15,875,841) 169,247

17,968,460

166,712

2,705,995

15,112,372

(15,640)

51,479

(52,458)

(2,027,325) (48,922)

260 (19,000)

44,816 3,031

3,981,118

(3,139,502) 40,503

(19,158)

4,535 -

(871,372) (24,954)

(28,830)

(6,940,912)

8,895,240 (682,778)

(15,646,276) 492,902

4,580,484 181,477

(7,523,289)

11,988,301

(3,920)

14,315

(76,400)

(2,389,258) (97,025)

2,063 (25,432)

10,990 5,457

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Total assets 103,365 119,383 Billion VND

Charter capital 5,466 8,199 Billion VND

Lending (M1) 59,053 76,069 Billion VND

Deposits (M1) 72,131 94,099 Billion VND

Turnover from service activities 150 162 Billion VND

Profit before tax 146 169 Billion VND

NPL ratio 1.83% <= 3% %

CAR 15.59% Sufficient

Payment Capability Sufficient Sufficient

Indicator 2016 Result 2017 Plan Unit

BUSINESS PLAN 2017

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Binh Dinh

Quang Ngai

Hue

Paracel Islands(Da Nang)

Spratley Islands(Khanh Hoa)

Hai Phong

Thanh Hoa

Nghe An

Da Nang

Khanh Hoa

Ba Ria - Vung Tau

Dong Nai

An Giang Ho Chi Minh City

Ha NoiVinh Phuc

Thai Nguyen

Hai Duong

Quang Ninh

Dak Lak

Binh Duong

Can Tho

Kien Giang

Ca Mau

Tien Giang

Ha Tinh

transactionoutlets

Bac Ninh

APPENDIxTRANSACTION POINTS OF SEABANK

APPENDIxTRANSACTION POINTS OF SEABANK

NORTH

Outlet Address Tel Fax

SeABank Operations Center

SeABank Tran Khat Chan

SeABank Le Thai To

SeABank Ha Noi

SeABank Ho Guom

SeABank Han Thuyen

SeABank Lan Ong

SeABank Sai Dong

SeABank Bach Mai

SeABank Tran Phu

SeABank Ba Trieu

SeABank Nguyen Huu Huan

SeABank Ngo Gia Tu

SeABank Ngoc Lam

SeABank Soc Son

SeABank Van Xuan

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SeABank Dai An

SeABank Ho Tung Mau

SeABank Phu My

SeABank Dong Da

SeABank Nguyen Ngoc Nai

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SeABank Dai Kim

SeABank Kim Lien

SeABank Kham Thien

SeABank Ton That Tung

SeABank Ho Dac Di

SeABank Cau Giay

SeABank My Dinh

SeABank Nguyen Khanh Toan

SeABank Lac Long Quan

SeABank Thang Long

SeABank Tay Ho

SeABank Xuan La

SeABank Yen Phu

SeABank Hai Ba Trung

SeABank Lang Ha

SeABank Lang Thuong

SeABank Trung Hoa

SeABank Tran Duy Hung

SeABank Thanh Cong

SeABank Thai Thinh

SeABank Dao Tan

SeABank Hao Nam

SeABank Doi Can

SeABank Ha Dong

SeABank Thanh Tri

SeABank Kim Van

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SeABank Ton Dan

04.39448688

04.36230689

04.39448688

04.39436555

04.39386946

04.39727824

04.39233974

04.39438394

04.36274925

04.37475935

04.39440250

04.62701188

04.38729532

04.38736432

04.36230689

04.62823333

04.39274108

04.62690696/89

04. 39448675

04.62692526

04.62823333

04.62851399

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04.36230689

04.35334109

04.35334109

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04.62823333

04.35334109

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04.62831075

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04.37921361

04.62581166

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04.36230689

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04.35640161

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04.62691188

04.35627465

04.37345848

04.37345848

04.37236171

04.63251188

04.35420186

04.63251188

04.63251188

04.35334109

04.38729531

0313.747878

0313.782500

0313.831407

04.39448689

04. 39766400

04.39382232

04.39282698

04.39386947

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04.38729537

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04 626 906 97

04.37586764

04.62692506

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04.35334108

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043.5420188

04.33119635

04.33544338

04.35334108

04.38729536

0313.747880

0313.782500

0313.831407

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25 Tran Hung Dao, Hoan Kiem, Hanoi

270 Tran Khat Chan, Thanh Nhan, Hai Ba Trung, Hanoi

26A Le Thai To, Hang Trong, Hoan Kiem, Hanoi

12 - 14 Tran Nhat Duat, Hoan Kiem, Hanoi

89 Dinh Tien Hoang, Hoan Kiem, Hanoi

21 Han Thuyen, Hai Ba Trung, Hanoi

47 Lan Ong, Hoan Kiem, Hanoi

1st floor, Sunrise building 3A, Sai Dong Urban Area, Long Bien, Hanoi

350 Bach Mai, Hai Ba Trung, Hanoi

5 Tran Phu, Ba Dinh, Hanoi

57 Ba Trieu, Hoan Kiem, Hanoi

104 Nguyen Huu Huan, Hoan Kiem, Hanoi

487 Ngo Gia Tu, Long Bien, Hanoi

278 Ngoc Lam, Long Bien, Hanoi

44/B2, Soc Son town, Soc Son, Hanoi

1, 52 Ba Trieu building, Hoan Kiem, Hanoi

5/188, 188 Quan Thanh, Ba Dinh, Hanoi

PVI Tower, 168 Tran Thai Tong, Cau Giay, Ha Noi

4/32, Mai Dich, Cau Giay, Hanoi

1/N1- G1 Phu My, My Dinh, Tu Liem, Hanoi

324 Tay Son, Dong Da, Hanoi

89 Nguyen Ngoc Nai, Thanh Xuan, Hanoi

116 Nguyen An Ninh, Hoang Mai, Hanoi

1st floor Tien Phu Building, 8-3 A, Vinh Hoang, Hoang Mai, Hanoi

15B Dai Kim, Hoang Mai, Hanoi

436 Xa Dan, Dong Da, Hanoi

142 Le Duan, Dong Da, Hanoi

1st floor, A12 building, Khuong Thuong, Dong Da, Hanoi

1st floor, 156 Xa Dan II, Dong Da, Hanoi

Oriental West lake building, 174 Lac Long Quan, Tay Ho, Hanoi

14 Nguyen Co Thach, Tu Liem, Hanoi

102/N2/A2 Nguyen Khanh Toan, Cau Giay, Hanoi

12/1, Nghia Tan, Cau Giay, Hanoi

448 Hoang Hoa Tham, Tay Ho, Hanoi

249 Hoang Quoc Viet, Cau Giay, Hanoi

79 Xuan La, Tay Ho, Hanoi

151 Yen Phu, Tay Ho, Hanoi

11/K12B Tran Dai Nghia, Hai Ba Trung, Hanoi

22 Lang Ha, Dong Da, Hanoi

74 Chua Lang, Dong Da, Hanoi

8 Trung Yen, Yen Hoa, Cau Giay, Hanoi

170 Tran Duy Hung, Cau Giay, Hanoi

14 Lang Ha, Ba Dinh, Hanoi

61 Thai Thinh No.2, Dong Da, Hanoi

62 Dao Tan, Ba Dinh, Hanoi

45 Hao Nam, Dong Da, Hanoi

225 Doi Can, Ba Dinh, Hanoi

150 Tran Phu, Ha Dong, Hanoi

E8/E Yen Xa, Tan Trieu, Thanh Tri, Hanoi

1st floor, CT12B building, Kim Van - Kim Lu urban, Dai Kim, Hoang Mai, Hanoi

108 Nguyen Khuyen, Van Quan, Ha Dong, Hanoi

267 Ngoc Hoi, Van Dien, Thanh Tri, Ha Noi

474 Nguyen Van Cu, Long Bien, Hanoi

15 Minh Khai, Hong Bang, Hai Phong

227C Tran Nguyen Han, Le Chan, Hai Phong

37 Ton Dan, Hong Bang, Hai Phong

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SeABank Annual Report 2016 | 81| SeABank Annual Report 2016 80

0511.3584366

0511.3651398

0511.627599

0511.3627599

0511.3727338

0511.3830303

0511.3896550

058.3819030

058.3955804

058.3880277

058.3835585

058.3973975

058.3852855

0500.3849888

0500.3982828

0500.3928686

05003.752.222

038.3542775

0383.576.696

0383.544345

038.3542775

0388.699345

0373.853336

0373.888638

SeABank Le Chan

SeABank To Hieu

SeABank Hang Kenh

SeABank Hai An

SeABank Luong Khanh Thien

SeABank Le Loi

SeABank Da Nang

SeABank Lach Tray 1

SeABank Lach Tray 2

SeABank Le Thanh Tong

SeABank Quang Ninh

SeABank Cam Pha

SeABank Ha Long

SeABank Bac Ninh

SeABank Tien An

SeABank Tu Son

SeABank Lim

SeABank Hai Duong

SeABank Nguyen Luong Bang

SeABank Hai Tan

SeABank Sao Do

SeABank Kim Thanh

SeABank Gia Loc

SeABank Thanh Dong

SeABank Vinh Phuc

SeABank Vinh Yen

SeABank Thai Nguyen

SeABank Pho Yen

SeABank Da Nang

SeABank Hoang Dieu

SeABank Nui Thanh

SeABank Tuyen Son

SeABank Dien Bien Phu

SeABank Le Loi

SeABank Le Duan

SeABank Nha Trang

SeABank Cam Ranh

SeABank Le Hong Phong

SeABank Vinh Hai

SeABank My Ca

SeABank Dien Khanh

SeABank Dak Lak

SeABank Buon Don

SeABank Quang Phu

SeABank Krong Nang

SeABank Nghe An

SeABank Le Nin

SeABank Nguyen Sy Sach

SeABank Nguyen Van Cu

SeABank Nguyen Thi Minh Khai

SeABank Thanh Hoa

SeABank Nguyen Trai

373 Nguyen Van Linh, Hai Chau, Da Nang

22 - 22A Hoang Dieu, Hai Chau, Da Nang

104 -106 -108 Nui Thanh, Hai Chau, Da Nang

1254 Xo Viet Nghe Tinh, Hai Chau, Da Nang

505-507 Dien Bien Phu, Thanh Khe, Da Nang

101-103 Le Loi, Hai Chau, Da Nang

269 - 271 Le Duan, Thanh Khe, Da Nang

42 Yersin, Van Thang, Nha Trang

2142 - 2144 Hung Vuong, Cam Loc, Cam Ranh

406 Le Hong Phong, Phuoc Long, Nha Trang

10A/2/4, Vinh Hai, Nha Trang

371 Hung Vuong, My Ca, Cam Ranh, Khanh Hoa

99 Highway 1, Dien Khanh town, Khanh Hoa

32 Quang Trung, Thong Nhat, Buon Me Thuot, Dak Lak

15 Tan Hoa, Buon Don, Dak Lak

121 Hung Vuong, Quang Phu town, Cu M’gar, Dak Lak

152 Nguyen Tat Thanh, Krong Nang, Dak Lak

15 Quang Trung, Vinh, Nghe An

32 Le Nin, Vinh, Nghe An

2 Nguyen Sy Sach, Vinh, Nghe An

288 Nguyen Van Cu, Hung Binh, Vinh, Nghe An

18 Nguyen Thi Minh Khai, Hung Binh, Vinh, Nghe An

19 Phan Chu Trinh, Thanh Hoa

272 - 274 Nguyen Trai, Tan Son, Thanh Hoa

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259 Hai Ba Trung, Le Chan, Hai Phong

227 To Hieu, Le Chan, Hai Phong

181 Hang Kenh, Le Chan, Hai Phong

17/B1/7B Le Hong Phong, Dong Khe, Ngo Quyen, Hai Phong

117 Luong Khanh Thien, Ngo Quyen, Hai Phong

27 Le Loi, Ngo Quyen, Hai Phong

162 Da Nang, Ngo Quyen, Hai Phong

198 Lach Tray, Ngo Quyen, Hai Phong

231A Lach Tray, Hai Phong

508 Le Thanh Tong, Van My, Ngo Quyen, Hai Phong

476 - 478 Nguyen Van Cu, Hong Hai, Ha Long, Quang Ninh

662 Tran Phu, Cam Thach, Cam Pha, Quang Ninh

361 - 363 Le Thanh Tong, Ha Long, Quang Ninh

66-68 Ly Thai To, Bac Ninh

173 Nguyen Gia Thieu, Tien An, Bac Ninh

202 Tran Phu, Tu Son, Bac Ninh

102 Ly Thuong Kiet, Lim town, Tien Du, Bac Ninh

122C - 124A Thong Nhat, Hai Duong

93C Nguyen Luong Bang, Hai Duong

677 Le Thanh Nghi, Hai Tan, Hai Duong

10 Nguyen Trai 1, Sao Do, Chi Linh, Hai Duong

Dong Van, Phu Thai town, Kim Thanh, Hai Duong

Cho Cuoi, Gia Loc town, Hai Duong

33 Ho Chi Minh Highway, Hai Duong

4 Me Linh, Lien Bao, Vinh Yen, Vinh Phuc

125 Ngo Quyen, Vinh Yen, Vinh Phuc

65 Hoang Van Thu, Thai Nguyen

291 Ba Hang, Pho Yen, Thai Nghuyen

APPENDIxTRANSACTION POINTS OF SEABANK

APPENDIxTRANSACTION POINTS OF SEABANK

0313.711166

0313.610406

031.3612966

031.3260088

0313.921193

0313.655919

0313.650637

0313.641049

0313.735710

0313.654298

033.3525388

033.3939206

033.3556676

0241.3896272

0241.3896272

0241.3896272

0241.3896272

0320.3849999

0320.3893966

0320.3864899

0320.3594444

0320.3561788

0320.3717456

0320.3848989

0211.3696 666

0211.3696 666

0280.3659268

02803.663.868/69

0511.3584360

0511.3651397

0511.3632632

0511.3782777

0511.3727333

0511.3830444

0511.3896555

058.3819003

058.3955800

058.3880488

058.3835588

058.3973977

058.3852852

0500.3898888

0500.3982828

0500.3928686

05003.855.557

0383.542668

0383.576.686

0383.544333

0383.542668

0388.699456

0373.857575

0373.888628/919

NORTH

Outlet Address Tel Fax

CENTRAL

Outlet Address Tel Fax

CENTRAL

Outlet Address Tel Fax

SOUTH

Outlet Address Tel Fax

SeABank Truong Thi

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SeABank Dong Cat

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SeABank District 9

SeABank District 1

SeABank Botanic

SeABank Bach Dang

SeABank Khanh Hoi

SeABank Nguyen Thi Dinh

SeABank Le Quang Dinh

SeABank Nguyen Thai Son

SeABank Ham Nghi

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SeABank District 8

SeABank District 11

SeABank Tran Hung Dao

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SeABank Phu My Hung

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Representative office

28A Le Loi, District 1, Ho Chi Minh

3 Le Van Viet, District 9, Ho Chi Minh

1st floor Horizon Commercial Building-214 Tran Quang Khai, District 1, Ho Chi Minh

312 Nguyen Thuong Hien, Phu Nhuan, Ho Chi Minh

1st floor NICE Building - 467 Dien Bien Phu, Ward 25, Binh Thanh, Ho Chi Minh

237 Khanh Hoi, District 4, Ho Chi Minh

518 Nguyen Thi Dinh, District 2, Ho Chi Minh

572 Le Quang Dinh, Go Vap, Ho Chi Minh

223 Nguyen Thai Son, Ward 7, Go Vap, Ho Chi Minh

31 - 33 - 35 Ham Nghi, District 1, Ho Chi Minh

78 - 80 Cach Mang Thang 8, District 3, Ho Chi Minh

108 Ly Thuong Kiet, Ward 7, District 10, Ho Chi Minh

8 - 10 Road 9A Residential Trung Son, Binh Hung, Binh Chanh, Ho Chi Minh

1024 - 1026 3/2 Str., Ward 12, District 11, Ho Chi Minh

746 Tran Hung Dao, Ward 2, District 5, Ho Chi Minh

320 - 322 3/2 Str., District 10, Ho Chi Minh

Petroland Tower Building, 12 Tan Trao, Tan Phu, District 7, Ho Chi Minh

60 Nguyen Dinh Chieu Building, Da Kao, District 1, Ho Chi Minh

699 Le Trong Tan, Binh Tan, Ho Chi Minh

344 Le Van Sy, District 3, Ho Chi Minh

197 -199 Ly Thuong Kiet, Ward 6, Tan Binh, Ho Chi Minh

486 Quang Trung, Go Vap, Ho Chi Minh

266 Cong Hoa, Tan Binh, Ho Chi Minh

Dragon Tower, 8 Nguyen Huu Tho, Nha Be, Ho Chi Minh

166 Luy Ban Bich, Tan Thoi Hoa, Tan Phu, Ho Chi Minh

264 Vanh Dai Trong, Binh Tri Dong, Binh Tan, Ho Chi Minh

295 - 297 Minh Phung, Ward 2, District 11, Ho Chi Minh

27D, Kinh Duong Vuong, District 6, Ho Chi Minh

48 Truong Son, Tan Binh, Ho Chi Minh

203 Yersin, Hiep Thanh, Thu Dau 1, Binh Duong

254 Binh Duong, Phu Hoa, Thu Dau Mot, Binh Duong

6A/10 Binh Minh, Di An, Binh Duong

1545/12/2 Binh Duong, Hiep An, Thu Dau Mot, Binh Duong

270 Le Loi, Vung Tau, Ba Ria - Vung Tau

76 Bach Dang, Ba Ria, Ba Ria - Vung Tau

171 Le Hong Phong, Ward 7, Ba Ria - Vung Tau

27 - 29 - 31 Trung Nhi, Ward 1, Ba Ria - Vung Tau

7/2 Block 2, Pham Van Thuan, Highway 15, Tam Hiep, Bien Hoa, Dong Nai

132/4, 10 Str., Tan Bien, Bien Hoa, Dong Nai

26 - 28 Ly Tu Trong, Ninh Kieu, Can Tho

301 30/4 Str., Xuan Khanh, Ninh Kieu, Can Tho

317 Tran Hung Dao, My Long, Long xuyen, An Giang

204 Nguyen Trung Truc, Rach Gia, Kien Giang

59 - 60 - 61 Dinh Bo Linh, My Tho, Tien Giang

125 - 127, Nguyen Tat Thanh, Ca Mau

A&B Tower Building, Le Lai, District 1, Ho Chi Minh

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753 Ba Trieu, Truong Thi, Thanh Hoa

394 - 396 Tran Hung Dao, Quy Nhon, Binh Dinh

111 Hung Vuong, Nguyen Nghiem, Quang Ngai

9B, Truong Tho Tay, Quang Ngai

Civil Group 1, Mo Duc, Quang Ngai

23 Hanoi, Phu Nhuan, Hue City, Thua Thien Hue

144B Tran Phu, Ha Tinh

0373.857575

056.3811455

055.3737999

055.3737 999

055.3737 999

054.3948688

0393.767272

0373.853336

056.3812355

055.3737997

055.3697 999

055.3944 999

054.3985555

0393767171

08.54041505

08.62806264

08.62990214/15

08.35500010

08.35119326/27

08.62619388/89

08.62870621

08.62957836

08.62957558

08.38273166

08.39333232

08.62611748

08. 6.2664152/53

08.62934373/63

08.39246920

08.38626955

08.54135256

08.39118243

08.62673614

08.62909173

08.38637439

08.62574844

08.62922060

08.37840300

08.39737233

08.86260661

08. 39695206

08.36670827

08.38488087

0650.3716055

0650.6250874

0650.3796895

0650.3585667

064. 3626 888

064.3717530

064.3577408

064.3513263

061.6290.900

061.3989988

0710.6252666

0710.3754686

076.6250405

0776.251.068

073. 3989888

0780.3662266

08.39143705

08.54041525

08.37309779

08.62990213

08.35158995

08.35119330

08.62619384

08.62870620

08.62957837

08.62957553

08.38273167

08.39333623

08.62611749

08. 62664154

08.62934373

08.3924.6913

08.38626950

08.54135258

08.39118241

08.62673613

08.62909184

08.38637438

08.62574845

08.62922061

08.37840308

08.39737237

08.86260663

08.3969 5208

08.36670826

08.38488090

0650.3716053

0650.6250875

0650.3796896

0650.3585668

064.3543 098

064.3717540

064.3577410

064.3513264

061.6290.833

061.398.98.33

0710.6253555

0710.3754868

076.6250414

077.6251.077

073. 3978349

0780.3663366

08.39143707

0313.711166

0313.610406

031.3612966

031.3246276

0313.921193

0313.655919

0313.650637

0313.641049

0313.735710

0313.654298

033.3525399

033.3929208

033.3556577

0241.3896003

0241.3893162

0241.3711522

0241.3711523

0320.3849666

0320.3893663

0320.3864898

0320.3594777

0320.3561789

0320.3717888

0320.3848988

0211.3696 667

0211.3696 675

0280.3659267

02803.663.867

Page 42: ANNUAL REPORT SEABANK 2016 · VIET TIEN GARMENT JOINT STOCK COMPANY (VTEC) Viet Tien Garment Joint Stock Company (VTEC) is a member of Vietnam Garment and Textile Group, with 21 member

SeABank Annual Report 2016 | 83| SeABank Annual Report 2016 82

ALGERIABanque Al-Baraka d’Algerie*

ARGENTINABanco de la Nacion Argentina*

AUSTRALIAAustralia and New Zealand Banking Group Limited (ANZ Bank)*Commonwealth Bank of Australia*KEB Hana Bank Co., Ltd.Oversea - Chinese Banking Corporation Limited (OCBC)

AUSTRIAErste group bank AG*Erste bank der oesterreichischen sparkassen AG*Oberbank AG*Raiffeisen bank international AG*Société Générale

BELARUSBelarusian Bank for Development and Reconstruction ‘Belinvestbank’ Joint-Stock Company (Belinvestbank JSC)*Joint-Stock Company Belagroprombank*Joint Stock Company Savings Bank Belarusbank (Belarusbank)*

BANGLADESHIslamic bank Bangladesh Ltd.*

BAHRAINKEB Hana Bank Co., Ltd.

BENINSociété Générale de Banques au Benin

BELGIUMBNP Paribas Fortis SA/NV*Société Générale

BULGARIAUnited Bulgarian Bank AD*

BRAzILBanco KEB do Brasil S.A.*Banco Société Générale Brasil S.A.*

CAMBODIAACLEDA Bank Plc.*Canadia Bank Plc*Foreign Trade Bank of Cambodia*

CANADACanadian Imperial Bank of Commerce*KEB Hana Bank Canada*

CHINAAgricultural Bank of China Limited*Axis Bank Ltd.Bank of Anshan Co.,Ltd.* Bank of Beijing Co., Ltd.*Bank of Chengdu*Bank of Communications Co., Ltd.*Bank of Ningbo Co., Ltd.*Bank of Ruifeng*China Construction Bank Corporation*China Everbright Bank Co., Ltd.*China Guangfa Bank Co., Ltd.*China Merchants Bank Co., Ltd.*Citibank (China) Co., Ltd.*CommonWealth Bank of AustraliaHana Bank (China) Co., Ltd.*Hua Xia Bank Co., Limited*Industrial and Commercial Bank of China Limited (ICBC)*Industrial Bank Co., Ltd.*Industrial Bank of Korea (China) Limited*Jiutai Rural Commercial Bank Co., Ltd.*Ningbo Yinzhou Rural Commercial Bank Co., Ltd. (Yinzhou Bank)*Ping An Bank Co., Ltd.*Société Générale (China) Limited*UniCredit S.p.AWells Fargo Bank N.A.Woori Bank (China) Ltd.*Xiamen International Bank Co., Ltd.*Zhejiang Chouzhou Commercial Bank Co., Ltd.*Zhejiang Mintai Commercial Bank Co., Ltd.*Zhejiang Tailong Commercial Bank Co., Ltd.*

CROATIAErste & Steiermärkische Bank d.d.*Société Générale – Splitska Banka d.d.*

CzECH REPUBLICCeska Sporitelna A.S.*Commerzbank AGKomercni Banka A.S.*

DENMARKSkjern Bank A/S*

EGYPTArab African International Bank*Bank of Alexandria S.A.E*Banque Du Caire*Banque Misr*Emirates NBD Bank PJSC*

ENGLANDCitibank N.A.

British Arab Commercial Bank Plc*Commerzbank AGKEB Hana Bank Co., Ltd.Mizuho Bank Ltd.Oversea - Chinese Banking Corporation Limited (OCBC)Société GénéraleWells Fargo Bank N.A.Woori Bank Co., Ltd.

GERMANYBHF-Bank Aktiengesellschaft (BHF-BANK)*Citigroup Global Markets Deutschland AG*Commerzbank AG*Deutsche Bank AG*Deutsche Bank Privat- und Geschaeftskunden AG*Deutsche Zentral-Genossenschaftsbank (DZ Bank AG)*Joh. Berenberg, Gossler & Co. KG (Berenberg Bank)*KEB Hana Bank (D) AG* Landesbank Baden-Württemberg*Norddeutsche Landesbank Girozentrale*Société GénéraleSparkasse KoelnBonn* UniCredit Bank AG (Hypovereinsbank)*

GREECEPiraeus Bank SA*

HONG KONGABN Amro Bank N.V.Axis Bank Ltd.BNP ParibasCitibank N.A.Commerzbank AGErste Group Bank AGKEB Hana Bank Co., Ltd.Société GénéraleUniCredit Bank AG Wells Fargo Bank N.A.

INDIAAxis Bank Ltd.*Citibank N.A.ICICI Bank Limited*Mashreqbank PSCSociété Générale

INDONESIACitibank N.A.PT Bank CIMB Niaga Tbk*PT Bank Maybank Indonesia Tbk*PT Bank Mega Tbk*

IRELANDCitibank Europe Plc*

ITALYBanca Popolare dell’Emilia Romagna*Banca Popolare di Milano S.C.a R.L.* Banco Di Napoli S.p.A.*Cassa di Risparmio in Bologna S.p.A. (Carisbo)*Crédit Agricole Cariparma S.p.A*Citibank N.A.Iccrea Banca S.p.A. Istituto Centrale del Credito Cooperativo*Intesa SanPaolo S.P.A*Mizuho Bank Ltd.Société GénéraleUnicredit S.p.A*

JAPANCitibank Japan Ltd.*Kansai Urban Banking Corporation*KEB Hana Bank Co., Ltd.Mizuho Bank Ltd.*Oversea - Chinese Banking Corporation Limited (OCBC)Resona Bank Ltd.*Société GénéraleSumitomo Mitsui Banking Corporation*The Michinoku Bank Ltd.*The Ogaki Kyoritsu Bank Ltd.*UniCredit Bank AGWells Fargo Bank N.A.

JORDANArab Jordan Investment Bank

KOREACitibank Korea Inc*Daegu Bank Ltd.*Industrial Bank of Korea*KEB Hana Bank Co., Ltd.*Kookmin Bank Co., Ltd.Landesbank Baden-Württemberg National Federation of Fisheries Cooperatives (Suhyup Bank)*Nonghyup Bank*Oversea - Chinese Banking Corporation Limited (OCBC)Shinhan Bank*Société GénéraleThe Busan Bank Co., Ltd.*Wells Fargo Bank N.A.Woori Bank Co., Ltd.*

KUWAITCommercial Bank of Kuwait KPSC*

LATVIACitadele Banka AS*

LAOSBanque Pour Le Commerce Exterieur Lao

Public*Malayan Banking Berhad

MALAYSIACitibank Berhad*Malayan Banking Berhad (Maybank)*Oversea - Chinese Banking Corporation Limited (OCBC)

MOROCCOAttijariwafa Bank*

NEW zEALANDANZ Bank New Zealand Limited*

NETHERLANDSABN Amro Bank N.V.* KEB Hana Bank Co., Ltd.Societe Generale

NORWAYNB Bank ASA*Skandinaviska Enskilda Banken AB

OMANBankmuscat SAOG*

PANAMAKEB Hana Bank Co., Ltd.

PAKISTANMeezan Bank Ltd.*

PERUBanco de Crédito del Perú*Banco GNB Perú*Banco Internacional del Perú (Interbank)*

PHILIPPINESCitibank N.A.KEB Hana Bank Co., Ltd.

POLAND Bank Millennium SA*Bank Polska Kasa Opieki S.A.*mBank S.A.*Societe Generale

ROMANIABanca Commerciala Romana S.A.*BRD-Groupe Societe Generale SA*

RUSSIAJoint Stock Company ‘ALFA-BANK’ (Alfa- Bank)*Public Joint Stock Company B&N Bank*

SINGAPOREABN Amro Bank N.V.Axis Bank Ltd.BNP Paribas

Citibank N.A.Commerzbank AGCrédit Agricole CIBDBS Bank Ltd.*Deutsche Bank AGDNB Bank ASAKEB Hana Bank Co., Ltd.Mizuho Bank Ltd. Oversea - Chinese Banking Corporation Limited (OCBC)Skandinaviska Enskilda Banken ABSociété GénéraleUniCredit Bank AGWells Fargo Bank N.A.

SLOVAKIAKomercni Banka A.S.Slovenska Sporitelna A.S.*

SOUTH AFRICASociété Générale

SPAINBanco De Sabadell S.A.*Caixabank S.A.*Citibank Europe PlcCommerzbank AG

SRI LANKAAXIS BANK LTD.SEYLAN BANK PLC*

SWEDENSkandinaviska Enskilda Banken AB*

SWITzERLANDHabib Bank AG Zurich*Luzerner Kantonalbank AG*

TAIWANBank of America N.A.Bank SinoPac Co., Ltd.*Cathay United Bank*Chang Hwa Commercial Bank Ltd.*Citibank N.A.Citibank Taiwan Ltd*E. Sun Commercial Bank Ltd.*Hua nan Commercial Bank Ltd.*Land Bank of Taiwan Co., Ltd.*Mega International Commercial Bank Co., Ltd.*Oversea - Chinese Banking Corporation Limited (OCBC)Société GénéraleTaichung Commercial Bank Co., Ltd.*Taipei Fubon Commercial Bank Co., Ltd*Taiwan Cooperative Bank Co., Ltd.*Taiwan Shin Kong Commercial Bank Co., Ltd.*Wells Fargo Bank N.A.Wells Fargo Bank, N.A

APPENDIxCORRESPONDENT BANK NETWORK

APPENDIxCORRESPONDENT BANK NETWORK

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| SeABank Annual Report 2016 84

TUNISIAUnion Interationale de Banque*

THAILANDBank of Ayudhya Public Company Limited*Bangkok Bank Public Company Limited*Cimb Thai Bank Public Company Limited*Citibank N.A.Islamic Bank of Thailand*KasikornBank Public Company Ltd.*Krung Thai Bank Public Company Ltd.*Mizuho Bank Ltd.Oversea - Chinese Banking Corporation Limited (OCBC)Thanachart Bank Public Company Limited*

UAEAbu Dhabi Commercial Bank PJSC*Axis Bank Ltd.First Gulf Bank*Habib Bank AG ZurichMashreqbank PSC*National Bank of Abu Dhabi*National Bank of Ras Al-Khaimah P.S.C.*

UKRAINEPJSC Bank Credit Dnepr*Joint Stock Company The State Export-Import Bank of Ukraine (JSC Ukreximbank)*

USABank of America N.A.*BNP ParibasCapital One N.A. *China Construction Bank CorporationCitibank N.A.*CoBank, ACB *Commerzbank AGDeutsche Bank Trust Company Americas *Far East National Bank *Fifth Third Bank*JP Morgan Chase Bank N.A.*KEB Hana Bank Co., Ltd.Mashreqbank PSCMUFG Union Bank N.A.*Oversea - Chinese Banking Corporation Limited (OCBC)PNC Bank N.A.*Société GénéraleThe Bank of New York Mellon Corporation*Wells Fargo Bank N.A.* Whitney BankWoori Bank Co., Ltd.

VIETNAMAn Binh Commercial Joint Stock Bank* ANZ Bank (Vietnam) Limited* Asia Commercial Joint Stock Bank (ACB)*Bangkok Bank Public Company LimitedBank of China Limited

Bao Viet Joint Stock Commercial Bank*BNP ParibasChina Construction Bank CorporationChina Trust Commercial Bank Co., Ltd.Citibank N.A.DBS Bank Ltd.DongA Joint Stock Commercial Bank (DongA Bank)*Global Petro Commercial Joint Stock Bank (GPBank)*Ho Chi Minh City Development Joint Stock Commercial Bank (HD Bank)*Hong Leong Bank Vietnam Limited*Indovina Bank Limited (IVB)*Industrial and Commercial Bank of China Limited (ICBC)Industrial Bank of KoreaJoint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)*Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)*KEB Hana Bank Co., Ltd.Lien Viet Post Joint Stock Commercial Bank (LienVietPostBank)*Mega International Commercial Bank Co., Ltd.Military Commercial Joint Stock Bank (MBBank)*Mizuho Bank Ltd.National Citizen Bank (NCB)*Ocean Commercial One Member Limited Liability Bank (OceanBank)*Orient Commercial Joint Stock Bank (OCB)*Petrolimex Group Commercial Joint Stock Bank (PG Bank)*Public Bank Vietnam Limited*Saigon – Hanoi Commercial Joint Stock Bank (SHB)*Saigon Bank for Industry and Trade (Saigonbank)*Saigon Joint Stock Commercial Bank (SCB)*Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank)*Shinhan Bank Vietnam Limited*Tien Phong Commercial Joint Stock Bank (TPBank)*Vietnam Asia Commercial Joint Stock Bank (VietABank)*Vietnam - Russia Joint Venture Bank (VRB)*Vietnam Bank for Agriculture and Rural Development (AgriBank )*Vietnam Export Import Commercial Joint Stock Bank (Eximbank)*Vietnam International Commercial Joint Stock Bank (VIBBank)*Vietnam Joint Stock Commercial Bank for Industry and Trade (Vietinbank)*Vietnam Maritime Commercial Joint Stock Bank (Maritime Bank)*Vietnam Public Joint Stock Commercial Bank (PVcomBank)*Vietnam Technological and Commercial Joint Stock Bank (Techcombank)*Vietnam Thuong Tin Commercial Joint Stock Bank (VietBank)*

* Native bank (Head office situated at native country)

APPENDIxCORRESPONDENT BANK NETWORK