Annual Review 2011-12

Welcome to our 2011-12 Annual Review, celebrating all of our triumphs of the last 12 months.

The Society has continued to grow over the past year. We now have more residents than ever before, a greater number of projects working with people in the community, and we are achieving even more positive outcomes for the vulnerable adults with whom we work.

Although budget cuts have been a threat in the last year, we have maintained the majority of our funding. The Society has also been awarded contracts to run new services so, at least for the next few months, the prognosis is good.

However, the majority of government spending cuts are still to be implemented, and the significant changes to the welfare benefits system are a particular cause for concern. Along with other organisations, we are aware that the implementation of Universal Credit could be a significant hurdle for both our clients and the Society.

Over the last 12 months the Society has worked closely with the NHS Primary Care Trust, Local Authorities, and both the Police and Probation Services to develop new initiatives supporting homeless and vulnerable people. We look forward to continuing this work in the coming year.

As the Chief Executive I remain extremely proud of the work done by my colleagues to meet the needs of so many impacted by homelessness, substance misuse and mental health issues.

On a personal note, this autumn will mark my 20th year with the Society of St James, and I hope that the next 20 years will be as exciting as the last!

Trevor Pickup Chief Executive

the Chief Executive’s welcome

Keep up to date with the Society online:

www.ssj.org.uk www.twitter.com/ssjcharity www.facebook.com/SocietyofStJames

“I remain extremely proud of the work done by my colleagues to meet the needs of so many impacted by homelessness, substance misuse and mental health issues.”

the Chair of the Board’s report

“It is always tempting to focus on what’s new. The strength of the Society, however, is in its work with our ‘traditional’ clients, the people whose often complex needs we help to address.”

The past year or so has seen a number of new developments for the Society. Involvement in the Hampshire Integrated Offender Management Service sees us working alongside organisations with very different cultures, and with a law enforcement agenda we have not explicitly addressed before. We have a patron, Andrew Kent, one of several Deputy Lord Lieutenants of Hampshire, and we are exploring the benefits that will bring. Meanwhile, our Southampton landscape has continued to change, with development plans approved for the Bellevue Road homelessness service and a number of new projects coming into our portfolio.

It is always tempting to focus on what’s new. The strength of the Society, however, is in its work with our ‘traditional’ clients, the people whose often complex needs we help to address. It is in the heartening, disheartening, frustrating and inspirational work of our amazing staff and volunteers, who don’t just provide care and support to meet tender specifications, but actually care and actually support, to meet actual people’s actual needs. I recently found myself telling a former Probation Service colleague about the work of the Society. I didn’t tell him about the contracts we’ve won or our financial performance; I told him about the kind of problems we help people to deal with, the way common sense and compassion influence our approach, and the extent to which I am humbled and inspired by the commitment of our staff and volunteers.

There are worrying noises coming from Westminster about changes to the benefit system, and it seems likely that those who are already disadvantaged will be hit hardest. The Society may itself suffer unwelcome financial consequences over the next few years, and its ability to provide care and support may be tested. I am confident that whatever happens, we will continue to give genuine care and support to those who need it most.

Brian Hooper Chair of the Board

homelessness Southampton Street

The Southampton Street Intensive Service is a 26 bed hostel with 24 hour staffing for homeless people with multiple support needs, such as substance misuse issues, alcoholism, and mental health issues. The service also has satellite properties which house 22 clients who have intensive support needs, but are able to live more independently.

This year, we supported over 100 people at the service. Eight out of ten people moved on from Southampton Street in a positive way – which, given the chaotic nature of our client group, is a real achievement.

All of our project workers and our clients who are IV drug users are now trained in delivering the Naloxone injection, which can reverse an opiate overdose. Four lives have been saved as a result of this training, and other hostels in the city are now following our lead in using Naloxone. 82% of our IV drug-using clients have engaged with the in-house needle exchange, which means that their risk of contracting blood-borne viruses is significantly reduced.

Nearly 85% of our clients regularly attend their key work meetings, and 44% take part in a meaningful activity such as sport, art classes, or further education. Although this latter figure is good considering our client group, we are seeking to improve this by introducing a flexi shift system which will enable project workers to organise activities for clients to take part in.

Bellevue

The Bellevue Lifeskills Service provides accommodation with support to people who have been homeless. The service enables people to develop the skills and support networks that they need to live independently and to sustain a tenancy.

This service is in the process of closing down because the owners of the building, First Wessex, are planning to rebuild it as a 65-bed hostel with en-suite facilities and shared kitchens. This work is scheduled to be completed by the end of March 2015, and Southampton City Council will then re-tender the contract to run the service in preparation for the opening.

Over the past year, we have moved 69 of Bellevue’s residents on to appropriate alternative accommodation. During this period, we have continued to focus upon encouraging our clients to take part in meaningful activities, and on average 75% of our clients have taken up one or more activities including sport, cooking, art classes and further education.

This year, all of the staff at Bellevue achieved the Chartered Institute of Housing ‘Engage to Change’ Level Three qualification for people working in homelessness services.

82% of our IV drug-using clients have engaged

with the in-house needle exchange.

75% of our clients have taken up one or more

activities including sport, cooking, art classes and

further education.

“I’m clean of drugs and I don’t drink anymore. That’s thanks to Southampton Street and St James, and the help they’ve given me, that is. I still get help in my flat now. Without their help, I’d have been back out on the streets by now”

... people moved on positively from Southampton Street.

substance misuse The Bridge

The Bridge is Southampton’s open access drug service, supporting people whose drug use is having a negative impact on their lives. At The Bridge, we assess people’s needs through a triage assessment, and draw up a ‘Recovery Plan’ with them. We also refer our clients to other services (including housing, employment and substitute prescribing services) to ensure that they are receiving holistic support and have the best possible opportunity to achieve their goals.

We have supported 350 people in the last year. We developed and introduced a number of specialist support groups, including RAW (Recovery Achievable for Women) and the Abstinence ACCESS Group.

This year, we employed a new ‘Drug Assistant Worker’ who had previously been a client at The Bridge, and then a volunteer with our Bridge2Volunteering programme. This is a brilliant testament to what our clients can achieve.

B2V

Bridge2Volunteering (B2V) is a volunteering project based within The Bridge open access drugs service. The B2V volunteers offer support across our drugs services. They help with the day-to-day running of The Bridge and offer peer support to clients; support the DIP both onsite and on outreach,

75 B2V volunteers gave 6646 hours of their time!

32 volunteers have started a new course

at college or university this year.

picking up prisoners from HMP, Winchester and dropping service users off at rehab; man the SHaRP needle exchange and support the service’s outreach to the local community and hostels; and act as the second person present during SMSS’s initial client assessments.

This year, B2V recruited 75 volunteers. 60 of these volunteers had prior drug or alcohol abuse issue, and 36 had previously been involved with the criminal justice system. Between them, our volunteers gave an amazing 6,646 hours of their time.

32 volunteers went on to enrol in formal education in areas including Literacy, Numeracy and Health and Social Care. 26 have moved on from volunteering and into paid employment in a variety of fields, including drug work, manual labour, psychology, and graphic design.

There were celebrations at B2V this year when one of our former volunteers, Stuart Hagues, won Southampton’s ‘Recovery Champion of 2011’ award, in recognition of his strength and dedication in overcoming his own addiction and working to help others recover from theirs. The B2V project was a runner-up in the awards.

SHaRP

Southampton Harm Reduction Partnership (SHaRP) is a joint venture which we run in partnership with Southern Health Foundation Trust. SHaRP provides harm minimisation advice for drug users and distributes needles and injecting equipment to reduce the risk of blood-borne viruses. We also undertake outreach work aimed at getting hard-to-reach drug users into treatment.

SHaRP has supported 350 people per month in the last year. We have begun prescribing Naloxone injection pens to injecting drug users, which can reverse the effects of opiate overdose. This is a brilliant new initiative which will save lives amongst our clients.

substance misuse DIP and IOMS

The Southampton Drug Intervention Programme (DIP) works with drug users within the criminal justice system who commit crime to feed their habit. We focus on reducing crime and treating addiction to break the cycle of drug use, crime and prison.

This year, services working with offenders in Southampton were amalgamated into the Integrated Offender Management Service (IOMS). Drug workers from the DIP now form a team with police and probation officers to help our clients access a whole range of services that will help them to reduce their drug use and offending.

In the last year, 261 people have moved on from the service. 45 were totally drug free on leaving, and another 68 were using no illicit drugs and taking a substitute prescription such as Methadone.

HIOMS

The Hampshire Integrated Offender Management Service (HIOMS) helps those within the criminal justice system to reduce their offending and recover from drug and alcohol dependency.

We run HIOMS in partnership with Hampshire Police and Probation, and assist our clients in accessing housing services, education, training and employment in order to help break the cycle of drug use and offending.

HIOMS has supported 250 clients this year. We monitor their progress across the Seven Pathways to Reducing Reoffending (which include, accommodation and support,

health, and thinking, attitudes and behaviour) and have found that on average our clients have shown a 43% improvement across the seven pathways.

This year, we secured the contract to provide a Rent Bond Scheme in Hampshire. The Jigsaw scheme began at the start of April 2012, and will be a brilliant opportunity to provide additional housing support to our HIOMS clients.

... supported by SHaRP in 2011-12

... supported by SMSS in 2011-12

SMSS

The Substance Misuse Support Service (SMSS) is a specialist drug and alcohol floating support service which provides one-to-one support in the community. Our primary aim is to help people to maintain their accommodation, and we also work with them to reduce the health, social, legal and economic consequences of drug and alcohol use. SMSS supported 177 people in the last year.

This year, we have been using the Outcomes Star System with our clients to help them measure their progress. This is a really visual way for clients to see the progress that they are making; some have been so motivated by their Outcomes Star that they have put it up on their wall to remind themselves of how far they have come.

71% of our clients have made positive progress in their subtance use this year, 77% have made positive progress in how they use their time, and 60% have made positive progress in maintaining their accomodation.

We have continued to be successful in our use of the personalisation element of our contract budget. This has meant that our clients are able to take part in high levels of meaningful activity because we have been able to cover the costs of education, training and equipment. The team were invited to showcase their excellent use of the personalisation budget at a national event organised by Sitra (sitra.org) this year.

Alcohol Pathfinder Service

The Alcohol Pathfinder Service is a new service which started in January 2012. It is a multi-agency project, aimed at finding new ways of engaging people who are drinking harmfully or dependently in Southampton and supporting them to access treatment and make lifestyle changes.

So far, we have supported over 60 people to engage with alcohol treatment and other support services. We have helped them to set up their own peer support group, ASSURE, for those who are abstinent or who have an alcohol issue and are motivated to change.

St James Home Support Service

The St James Home Support Service provides domiciliary care and support to people living either in their own homes, or in some of the Society’s

supported housing, who have considerable support needs due to their alcohol use, mental health, and behavioural challenges.

In total, the Home Support Service supported 190 people last year. We provide a bespoke package for each individual to meet their specific needs. This year we also launched domiciliary care at the Society’s Accommodation-based Alcohol Service.

We also work with the Community Alcohol Team to support people who are detoxing in the community as outpatients. We have received excellent feedback from our NHS partners because of our commitment to supporting people through their detox and ensuring that they see the same staff members throughout the process.

Our biggest and most important success this year was supporting so many of our clients to continue living in their own homes.

HP+

HP+ provides a basic property repair and maintenance service to older and vulnerable people living in their own accommodation. The service is also available to vulnerable families with children under the age of 5.

As well as carrying out repairs and property maintenance, we also identify any additional needs that a client might have, and help them to access other support like domiciliary care and adult social care.

This year, we were awarded additional funding to employ a second Support and Maintenance Worker and puchase a second HP+ van, which enabled us to support more people. In total, 619 people contacted HP+ for advice this year, and 513 had work completed by the service.

We have had positive feedback from clients, relatives, social workers and local councillors throughout the year. They have commented on how reliable, trustworthy, and easy to access HP+ is, and have praised our two members of staff for their commitment and their friendly approach.

The contract to run HP+ was put out to tender again this year, and the Society’s tender submission was successful, so we will be running the service for another three years.

community support

specialist residential support Accommodation-based Alcohol Service

This service provides supported accommodation to people with long-term alcohol problems and histories of homelessness, including long-term street homelessness. There are 19 bedpsaces across three houses, and this year we housed 26 people in total.

This year, we have negotiated a contract for domiciliary care, funded through Adult Social Care, for our clients. We had found that a significant number of people referred to the service have additional care needs that we could not meet. The new domiciliary care provided by St James Home Support Service meets these additional needs and as a result, many of our clients’ quality of life has been greatly improved.

Five of our clients moved on in a positive, planned way during the year. One moved on to St James Care residential home because he had increased physical care needs, one moved out of the area to be closer to his family, and three moved in to their own independent accommodation.

Mental Health

We provide supported housing for people with severe and enduring mental health problems. This includes a short term service, which offers a maximum two year stay and is designed to enable people to move on to more independent accommodation, and a long term service, which provides a lower level of support.

This year, we have housed 105 people across the two services. We have seen the demand for our short term service increase, from an occupancy level of 88% at the beginning of the year to 98% at the end of the year. Because of cuts to Adult Social Care budgets, we have also seen more clients with significantly higher support and care needs. Our team has risen to this challenge admirably.

This year, we have developed a hugely successful partnership with the community and voluntary organisation Green Buttercup (greenbuttercup.org), who have offered a number of programmes to our clients based around healthy eating and Wellness Recovery Action Planning. With the support of Green Buttercup, five people have now completed their Food Safety Certificates.

Our clients have also explored a whole host of hidden or untapped talents, and as a result we have enjoyed peer support, guitar jams, Bob Marley sing-a-longs, Tai Chi lessons, and lots of lovely food!

Our clients in our Mental Health Supported Housing have enjoyed peer support, guitar jams, Thai Chi lessons and lots of lovely food this year!

St James Care

St James Care (formerly known as Avondale) provides specialist residential accommodation for older people who have histories of long-term dependent drinking, homelessness, and mental health problems. We have 16 bedspaces at St James Care, and have housed 23 people over the course of the year.

At St James Care, we are focused on providing care and accommodation for vulnerable older drinkers for the remainder of their life if they choose. We have supported four residents to the end of their life in the last year, and while this is always a sad process, we are glad to have helped them to realise many of their final wishes.

St James Care was inspected by the Care Quality Commission this year, and successfully achieved all of the standards that it was measured against.

Winn, our oldest and longest-standing resident, celebrated her 90th birthday earlier this year with visitors, flowers and a cake. Although Winn does not have the same background as the other residents at St James Care, as she was already a resident when we purchased it six years ago, she is adamant that she wouldn’t want to live anywhere else!

... housed by the alcohol service in 2011-12

Jamie’s Computers At Jamie’s Computers we collect, refurbish, re-use and recycle redundant IT equipment which is donated to us by individuals and businesses. As part of our process we offer computer hardware and software training and volunteering opportunities for the Society’s clients and clients from other agencies.

We have had 35 new volunteers start at Jamie’s this year. We have also had 70 people who have been sentenced to Community Payback by the courts who have done most (if not all) of their hours at Jamie’s.

This year, Jamie’s employed a new Business Manager who has focused on improving the business’s financial performance whilst still maintaining its Social Enterprise ethic. 2011 / 12 has been one of Jamie’s Computers’ most financially successful years.

We have engaged a new Tutor who has held a range of training courses at Jamie’s this year, including Introduction to a Computer, Build Your Own PC, Software Computer Maintenance, and Installing Windows XP and 7. Nine people have completed these courses. He has also provided the Introduction to a Computer course on a one-to-one basis in a client’s home.

In last year’s Annual Review we mentioned that we were finalists in the Green Apple Environment Awards. In November, we were awarded the Silver award in the Charity Category at a presentation ceremony at the House of Commons- a fantastic result for all at Jamie’s.

Re-using a computer is up to 20 times better for the environment than

breaking it up and recycling it

Jamie’s IT collections have increased 50%

each year over the last 4 years

Jamie’s treats approximately 800 tonnes of computer

waste each year

We recycle and refurbish over 1000 PCs

each month

Keep up to date with Jamie’s Computers online:

www.jamies.org.uk www.facebook.com/JamiesComputers

www.jamies.org.uk

Saints4Sport Saints4Sport is a sports, fitness, and education service for vulnerable people which we run in partnership with Southampton Football Club’s charity arm, The Saints Foundation. We provide sporting and recreational activities which help our service users to find a healthier way of living away from drugs, alcohol, crime and other destructive behaviours.

Saints4Sport provides a wide range of leisure activities including gym sessions, swimming, kickboxing, golf, football and fishing to people affected by addiction, mental health issues, homelessness, isolation and marginalisation. 1,790 sports sessions have been attended through Saints4Sport in the last year.

We also give people the opportunity to take a range of accredited qualifications, including Level 1 Football Association NVQ in Coaching, TWICS Gym, Health and Fitness, ASDAN Fish for Life, and ASDAN Introduction to Fishery Management. 560 courses have been attended by our clients in the last year.

This year, Saints4Sport has continued to grow. We carried out our first major review of our clients’ outcomes, which found that people participating with Saints4Sport reduced their drug use by 69%, compared with a reduction of 6% amongst a control group who were in drug treatment but not participating with Saints4Sport.

One of the high points for Saints4Sport this year came in December, when we were invited to attend a Winter Reception at the House of Lords which featured a presentation and video about the project. It was a real honour for us to be invited to the reception, and a brilliant opportunity to share the impact that the project is having on people’s lives.

“The fishing trip was truly life-changing; it is because of this course, the tutors and keyworkers that I now have a job and my family back together. It was the first time in years that I had a calm environment to think about my life and what I needed to do.”

S4S participants with Nicola Cortese (SFC) ... among S4S participants

fundraisingThe Fundraising department raise money for the development and continutation of the Society’s work. As much of the Society’s income is restricted to running contracted services, our fundraised income is crucial as it gives us the freedom to meet needs as they arise and develop projects that can support our clients in new and innovative ways. For example, this year we received a donation from The Highfield Company to buy a minibus for the Saints4Sport project. The minibus has increased participation in Saints4Sport, as people who previously didn’t have the transport needed to get to sports sessions or couldn’t afford the bus fares can now take part.

ONE BIG Sleepout

This year, we revived the Society’s traditional sponsored sleepout, rebranding it as ONE BIG Sleepout and encouraging people across Hampshire to get involved by holding their own sleepouts. And get involved they did - we had sleepouts in a whole range of venues, including a church, a shopping centre, and Action Stations at Portsmouth Historic Dockyard. ONE BIG Sleepout raised nearly £3,000, and we are already looking forward to doing it all again next year on 22nd March.

Our Generous Supporters

As ever, we have been amazed by the enthusiasm and generosity of our local community. We have had donations of money, time and pro-bono expertise from businesses and grant-making trusts. Volunteers have helped us in a whole range of ways, from painting and gardening to mentoring and peer support. More people than ever before have undertaken sponsored challenges for the Society, including off-road marathons and sponsored yoga sessions!

StreetSmart

We also brought the StreetSmart campaign to Hampshire in 2011. StreetSmart raises money for homelessness charities by adding a voluntary £1 to each table’s bill at participating restaurants in the months of November and December. We recruited restaurants across the county, and thanks to Hampshire’s generous diners we raised £5,000. StreetSmart Hampshire has since been announced as a finalist for the Best Fundraising Project award at the 2012 Wessex Charity Awards.

StreetSmart raised £5,000 for the Society, and has been shortlisted for the Best Fundraising Project award at the Wessex Charity Awards.

This year, the Society reported a retained surplus, after transfers to and from reserves, of £185,585, which represents only 3% of income for the year. This small surplus will be reinvested in supporting the Society in its objectives in the coming years.

Income and Expenditure

This surplus was achieved in a year which saw the Society grow its income above £6million for the first time, despite further cuts in grants to some of our services. This increase was largely due to the new Hampshire Integrated Offender Management contract which the Society started to operate during the year. The Society’s cash holding and investments have also improved during the year meaning there is no concern regarding our financial health.

The majority (39%) of this turnover is made up of rental income paid to the Society by tenants, often supported by Housing Benefit. The other very large sources of income to the Society are the Supporting People contracts and Drugs Support Service grants. These make up 21% and 27% of turnover respectively. This is the first year that grant income from drugs related support services has exceeded that from Supporting People grants.

However, this turnover comes with significant costs such as employing staff, paying for the properties in which we provide our services, and providing an excellent maintenance service. We are therefore extremely grateful for the efforts made by individuals, groups, companies and trusts that provide us with significant additional funding as well as ‘in kind’ support.

Again a tight control was kept on administration costs, which accounted for just 6.7% of the Society’s expenditure. The actual expenditure reduced on the previous year despite inflationary pressures in many areas. The decision to move the Society’s Head Office is helping to reduce costs in this area.

The Future

As is well known the Government have announced that dramatic spending cuts will be made to public services over the next few years. This will undoubtedly impact the Society as many of our services are funded through Local Government grants. The Society remains committed to providing quality services to its clients but will continue to liaise closely with its funders in order to reduce costs and save money wherever it can.

Furthermore, the Society will continue to seek opportunities to tender for new services that fit within our objectives in order to reduce the risk associated with losing other contracts, and to provide more essential services to our clients. However there will be an undoubted impact on services to help homeless people in general, as the cuts in funding reduce the overall number of services. This will mean that charities will come to rely even more heavily on donated funds in order to continue to provide sufficient support for a potentially growing number of homeless and vulnerable people.

year end accounts

Total income

£6, 133,000

Total expenditure

£5,948,000

Administration costs

6.7% of expenditure

year end accounts

Income 2011/12 (£’000) 2010/11 (£’000)Net Rents Receivable 2,389 2,283Supporting People Grant 1,289 1,438Drugs Related Support Services 1,651 999Other Grants and Donations 569 482Jamie’s Computers 235 240Total Incoming Resources 6,133 5,442

Expenditure 2011/12 (£’000) 2010/11 (£’000)Resident Support,Sustenance and Outreach 5,566 4,862Administration Costs 402 415Interest (4) 1Transfer to Reserves (16) 138Total Resources Expended 5,948 5,416

Resources Generated to Improve and Develop Services 185 26

Summary income and expenditure for the year ending 31st March 2012

How the Society is Funded (£000’s)

year end accounts

2011/12 (£’000) 2010/11 (£’000)Fixed Assets, Investments & Goodwill 4,113 3,977Less Grants (2,271) (2,271) 1,842 1,706

Current AssetsDebtors and Cash 1,055 892Less Creditors Due Within One Year (606) (453)Net Current Assets 449 439

Total Assets 2,291 2,145

Creditors due After More Than One Year 585 611

Accumulated Capital and Reserve Funds 1,706 1,534

2,291 2,145

Summary Balance Sheet as at 31st March 2012

How the Money is Spent (£000’s)

the year ahead With several new projects starting in 2012-13, we are excited about supporting our clients in a wider range of ways than ever before.

Jordan House Intensive Lifeskills Service

In April 2012 we took over the contract to run Jordan House, a service supporting people who need intensive levels of support and have a background of homelessness and / or offending.

The Jordan House service is made up of 31 flats, and most of the residents are either people moving on from intensive hostels having achieved a degree of stability, or people who find it very difficult to live in a shared hostel environment.

Re-Cycle Bikes

When we took over Jordan House, we also inherited Re-Cycle Bikes, the bike workshop based at the service. Re-Cycle Bikes offers learning and training opportunities for the Society’s clients and volunteers from the wider community. Volunteers recycle broken bikes into usable, safe, environmentally-conscious transport, carry out repairs for the general public, and sell parts.

Jigsaw Housing Support and Rent Bond Scheme

Jigsaw works with clients who are looking for accommodation in the private rented sector. For people with a background of offending, drug use and homelessness this can be challenging, so we offer a bond guarantee to landlords on behalf of our clients and then support them to maintain their tenancies.

Jigsaw started operating in April 2012, and has already housed 4 people into private rented accommodation.

Portsmouth Substance Misuse Service

In November 2012 we will begin delivering a Substance Misuse Service in Portsmouth, funded by Portsmouth Supporting People. This will include accommodation based support and a floating support service, and will support 50 clients.

This is the first time the Society has won a contract with Portsmouth Supporting People, and it is an exciting opportunity to take our work into new areas of Hampshire.

Rewind

Rewind gives ex-offenders who have had substance misuse issues the opportunity to educate others about the dangers of drug use and provide peer support. The Rewind volunteers give talks in local schools to warn young people about the reality of drug addiction. In partnership with the Prince’s Trust Fairbridge programme, they also provide peer support to young people who have been identified as being in danger of turning to crime and addiction.

We took on the management of Rewind from Hampshire Probation in April 2012, and we currently have 15 volunteers.

“I am confident that whatever happens, we will continue to give genuine care and support to those who need it most.”Brian Hooper Chair of the Board

125 Albert Road South Southampton, SO14 3FR t: 023 8063 4596 f: 023 8033 9026 www.ssj.org.uk

Registered Charity Number: 1043664 Housing Association Number: LH4337 A Company Limited by Guarantee and Registration in England No: 3009700