www.ngala.com.au

Review 2011-2013

Ngala works towards a community where:

Children are healthy, safe, respected and develop to their full potential.

Parents are knowledgeable, skilled, confident and supported.

Parents and children enjoy positive interactions and relationships.

In a time of rapid change, Ngala remains true to its core purpose of supporting parents of babies and

young children in Western Australia. The complexities of modern families require us to be responsive, accessible and relevant to their needs and to do so with an evidence-informed approach that puts the child at the centre of all we do.

In responding to need, Ngala has grown significantly in recent times with expanded services, more locations and an increased number of highly qualified, professional and passionate staff.

Growth certainly comes with many challenges. Support services must have systems and governance in place to enable front-line staff to focus on families. Ngala maintains International Standards Organisation (ISO) accreditation and has a range of licensing and compliance standards to meet.

In response to this growth we have undertaken a major upgrade of our Kensington facility in 2013, with fantastic support from Lotterywest, the Dr Jean-Murray-Jones Trust and the Friends of Ngala.

Board of DirectorsChairpersonEric Kinsella BA Macq., DipSIA, FAICD, FCPA

Deputy Chairperson & TreasurerIan Hoad BCOM W.Aust., CA ICAA

MembersDr Vicki Banham NZTC, Dip Ed, B.Ed, Med, PhD

Martin Black

Dr Veronika Kretzer MDDS, DCH(WA), FRACP (Aust.)

Peter Young LLB

David Izzard GAICD, CSA, MBA, CPA, B.Bus

Michael Jacobson APL, M.SW., B.App Sc.

Kiersten Gregg B.Econ (IR/HR)

Ashley Reid GAICD, FLWA, Public Officer, Chief Executive Officer

2

From the Desk of the CEO

In 2013, the Board of Directors farewelled Dr Jackie Scurlock as a long-serving Director and Chairperson of Ngala’s Professional Advisory Committee. The Hon. Barbara Scott also resigned as a Board Director to focus her efforts as the President of the Friends of Ngala. We thank them both for their dedicated service and unwavering support. We welcome new Directors: Dr. Veronika Kretzer, David Izzard, Kiersten Gregg and Michael Jacobson to the Board and look forward to their involvement and enthusiasm.

We have exciting times ahead as we implement major new services such as the Parent Education component of Child Health Services and a new Early Learning and Development Services on site at Joondalup Health Campus.

Many of Ngala’s essential services, however, struggle to meet demand and maintaining adequate funding is a constant challenge. We could not provide the range or scope of services without the support of our many volunteers, corporate supporters and fundraisers and we sincerely thank them for their generosity. In particular, the Friends of Ngala work tirelessly to raise funds and build relationships with supporters.

Ashley Reid

Review 2011-2013

Farewell to Dr Jackie Scurlock.

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Eat Play Thrive Helping families identify healthy foods, practical

meal solutions on a budget, avoid family mealtime conflicts, and incorporate more movement into each day is the focus of this three session program funded by the Department of Health. Promoting healthy eating and physical activity in 1 to 12 year olds, this parent education program is aimed at preventing obesity and improving family health.

Child & Parent Centres Neerabup and Calista

The opportunity to coordinate two of the first ten Child and Parent Centres in WA allows Ngala to expand on previous work in these communities and further develop a placed based model for offering early years services to families. Ngala with the Department of Education has promoted training in the Platforms model for engaging and building community. The centres will be built on school sites and work closely with schools to develop partnerships with service providers.

Pilbara Families Building Pilbara Communities

Ngala has joined forces with BHP Billiton Iron Ore in a 3 year partnership. A program of early parenting workshops, forums and events for parents and professionals will be offered in partnership with community organisations through regular visits to Port Hedland and Newman. This program builds on Ngala’s previous Pilbara partnerships and will aim to build capacity in local early parenting groups and service providers.

NAPPYSince its inception in 2011 the Nurturing And

Parenting Program for Youth (NAPPY) has been popular with young mothers in the Kwinana area. Its success in helping young parents build confidence

New Programs and Projects

Review 2011-2013

and develop parenting and life skills was noted during a visit from the Prime Minister and the program funders in 2013. The partnership with Kwinana Early Years Services has added great value to the program.

Indigenous Peer SupportDuring 2012/13, Ngala developed a new focus for

the Midland based Indigenous Parenting Service with the support of Curtin University. A team of Aboriginal women, who are parents themselves, will be offering home visits in the City of Swan to help parents manage the challenges of parenting babies and young children. This will include advice on keeping children safe and healthy as well as helping them develop language and social skills to be ready for school.

Healthy You Healthy Baby AppThere are now 2,800 users of Ngala’s first

free smart phone app designed to give families a healthy start by raising awareness around nutrition, healthy weight and physical activity. Developed in partnership with Edith Cowan University Child Health Promotion Research Centre and launched in 2012, this app offers mothers the opportunity to track their weight, physical activity and emotional health during pregnancy and the first year of their baby’s life. It also offers alerts and tips for keeping healthy as well as links to useful information.

Child Development Support Service

Ngala provides interdisciplinary support to the WA Child Development Service by assisting families to develop parenting skills and confidence. Child health nurses and social workers offer home visits to families with the focus of the developmental well-being of children. Referrals to this service are via the WA Child Development Service.

Telethon Home Visiting PilotSupport from Telethon has given Ngala an exciting

opportunity to provide an evening in-home service for families with 2 or more children who have been identified as requiring additional support.

Sleep Education for Free DownloadFollowing the great success of Ngala’s Building

Brains for Young Children 0-3 Years DVD, the Ngala team is now working on a new Conversations about Sleep DVD which will be made available for free digital download in early 2014. With managing children’s sleep in newborns to 4 years still being the most common challenge facing new parents, Ngala with the support of Telethon and Friends of Ngala, will also update its popular Secrets of Good Sleepers book in line with the most up to date research.

Childcare Service at Joondalup Health Campus

Ngala is delighted to have been selected to operate a new Early Learning and Development Service (ELDS) at Joondalup. This modern 72-place long day care centre for children aged 0-6 years will open in early 2014. The centre, like Ngala’s existing centres will provide an environment designed to promote secure attachments, a sense of belonging, engagement and interaction for children. Educators working in partnership with parents will encourage play based learning experiences for children which inspire curiosity, cooperation, confidence, creativity, and resilience, all important for a child’s future learning and wellbeing.

Expansion of Parenting Education With the announcement of the recent tenders

for WA Child and Adolescent Health Services in WA came news of the opportunity for Ngala to expand its delivery of parenting education focussing on parents with children newborn to 18 months in six areas of the Perth metropolitan area from March 2014 onwards. Ngala is planning to offer the parenting sessions at a range of locations and in a variety of formats to suit parents’ needs.

Into the Future

4

Review 2011-2013

A Snapshot of Services and Activities

5

Review 2011-2013

Ngala has contact with an increasing number of families across Western Australia through an expanding network of services, places and ways in which families engage with Ngala staff, information and support.

Reaching more families who are disadvantaged or vulnerable or less able to access services for reasons of geography, transport or other family circumstance will continue to be a focus in planning and developing services. New technologies, new targeted services and opportunities to facilitate services in outer metropolitan and rural and remote areas of the state have already resulted in new connections.

Online • The Ngala website has over 100,000 visitors

annually with 400,000 page views.• Healthy You Healthy Baby has been used by over

2,800 parents. • Ngala’s Parenting Forum has over 1,000 users.• DadsWA fatherhood booklet and 26 tips sheets

are available for download. • Ngala Newsletter has over 6,000 subscribers.• Ngala Facebook page has nearly 1,000 fans.

Ngala Helpline • Ngala receives over 17,000 calls annually with

an increasing number of requests coming through the website.

• Nearly 80% of the calls relate to sleep and settling.

Parenting and Play Time• 782 families attended the 9 Parenting & Play

Time weekly sessions across six metropolitan locations with a weekly attendance of 120 parents and 155 children.

• About 8% of families attending each week are new to the group.

Parenting Education • 3,200 parents attend Ngala’s parenting

workshops in 2012/13. • External professionals attending Ngala

workshops totalled 990 with a further 875 at Ngala conference presentations.

• There were 690 parent and 230 external professional attendances at Ngala workshops during visits to the Pilbara and Kimberley.

Day Stays• Over 1000 families attended

Ngala Kensington for a Day Stay.• 90% of families had a baby less

than 12 months of age and 30% included the father attending to participate in the program.

Overnight Stays • In 2012/13, 280 families attended

an intensive four day residential stay at Ngala Kensington.

• Over half of these families were experiencing symptoms of post natal depression, anxiety or severe fatigue.

• During the recent renovation of premises many families were assisted with an in-home service which was well received.

Consultations• Parenting consultations were

provided for more than 700 families.• 30% of consultations are by phone

or video conference.

Early Learning and Development (Childcare)

• Kensington and Perth Airport services have 150 places and cater for 270 families each week.

• ELDS Perth Airport recently gained accreditation ‘Exceeding the National Quality Standard’.

“I have called Ngala a few times and each time I have received the most amazing care and support. Your team really

is fantastic. I was at the end of my tether after months of disturbed sleep due to my daughter’s night time wanderings.

I was not only helped with the issue at hand, I was also reassured that everything I was experiencing was perfectly

normal and nothing that couldn’t be resolved. I was so grateful and relieved.”

“A kind calm voice beats Googling or reading up for an answer and saves ripping your hair out! What especially helped was just listening to everything I had to say before commenting.”

“Ngala was so wonderful in instilling the knowledge and confidence we needed to

help our son with his sleeping, helping us step by step and showing so much caring

and kindness towards our son and his parents. He always had it in him, and

they made us see this.”

“You immediately put our mind at ease with your professional, yet understanding,

compassionate and caring manner. We both learnt so much but most importantly

two points came up about us, that we can do this and that we are good parents. Your reassurance, guidance and strength

helped immensely!”

“I fully support play-based learning and have always been pleased with the types of play available at your centre. I love the fact that natural environment is included in play (rocks, wood etc) and it is not just plastic Fisher price type toys. I also like

the way the rooms are changed constantly and incorporates the home environment.”

continued page 6

Ngala continues to develop an active research and development agenda to ensure delivery of evidence based programs and to assist with evaluation and validation of service models. Ngala’s service delivery model outlines the context, evidence and theoretical approaches and frameworks supporting practice. These documents are available on our website. Work is ongoing in translating current early brain development research into workshop curriculum for parents and professionals, refinement of the Tuned in Parenting Program and associated work in the area of parental reflective functioning and attachment.

The development of a research agenda and initiatives in online services and activities continue to excite and motivate staff to pave the way for new avenues of engaging with families.

Results Based Accountability has been adopted as a framework for service planning and reporting by Ngala. Implementation is progressing with service areas developing dashboard reporting formats that show measures for continuous improvement of activities and the impact of services for families.

6

Review 2011-2013

Research and Development

PartnersAs a not for profit organisation, Ngala relies on

the generosity of its funding partners and corporate sponsors. Sponsorship from the business sector is becoming an essential component to ensure the continuing development and growth of Ngala’s services for the Western Australian community.

Funding Partners

Department for Local Government and Communities WA

Department for Child Protection and Family Support WA

Department of Education WA

Department of Health WA

Department of Corrective Services WA

Department of Social Services (Australian Government)

Brotherhood of St Laurence

The Smith Family

The Parenting Research Centre

SDERA

Lotterywest

Telethon

Corporate Partners and Sponsors

Gadens

BHP Billiton Iron Ore

Kellogg Joint Venture - Gorgon

Trusts and Foundations

Minderoo Foundation

Murray-Jones Charitable Trust

A Snapshot of Services and Activities (continued)

Parenting Advice and Support Service (PASS) Bandyup

In Bandyup Women’s Prison an Early Childhood Educator works with several expectant mothers and up to eight mothers and their babies in the Nursery Unit. A Social Worker provides a variety of services to mothers including, one-to-one counselling, advocacy, and group education programs.

MyTime Ngala currently coordinates 28 MyTime

groups including 9 regional, 4 Indigenous and 2 grandparent groups. In 2012/13 approximately 230 families attended MyTime groups.

Home Interaction Program for Parents & Youngsters (HIPPY)

Provided in both Rockingham/Kwinana and Girrawheen area, families attending come from 13 different countries. They are supported by 10 home tutors from different nationalities who speak 10 different languages.

Due to the doubling of income over the last 5 years and significant growth in the number of programs, Ngala now has a larger and more complex workforce. Established over the last 2 years, a specialist Human Resources team will continue to ensure that workforce planning, recruitment and retention are a priority for Ngala.

Ngala has over 230 full time and part time employees which is equivalent to 125 full time positions. In the last 5 years, there has been an average 11% increase in staff each year including a 38% increase in full time staff. Ngala is actively planning a workforce development strategy to ensure the organisation continues to have access to a skilled and flexible workforce into the future.

Ngala is the largest non-government employer of child health nurses who work alongside a team of professionals, including registered nurses, midwives, early childhood educators, social workers, psychologists and occupational therapists. Ngala is committed to interdisciplinary and trans-disciplinary ways of working which can now be evidenced in Ngala programs.

Ngala is committed to involving students from a range of disciplines in early parenting and early childhood services as well as offering professional development workshops to 990 workers across Western Australia to build capacity in working with parents and young children.

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Review 2011-2013

Growth and Workforce

Finances

80%  

2%  3%   6%  

7%  

2%  

Ngala  Expenses  2012-­‐2013  

Wages  

Admin  Property  

IT  Travel  

Program  Supplies  

42%  

14%  

2%  1%  

36%  

5%  

Ngala  Income  Sources  2012-­‐2013  

Fees  

Other  

State  Grants  

Federal  Grants  

Non  Govt  Grants  Fundraising  

0  

2000000  

4000000  

6000000  

8000000  

10000000  

12000000  

14000000  

Actual  2009-­‐10  

Actual  2010-­‐11  

Actual  2011-­‐12  

Actual  2012-­‐13  

Budget  2013-­‐14  

Total  Income  2010  through  2013  

Ngala Expenses 2012-2013

Ngala Income Sources 2012-2013

Total Income 2010 through 2013

www.ngala.com.au

Where to Find NgalaKensington

9 George St, Kensington WA 6151 (08) 9368 9368 ngala@ngala.com.au

Belmont 275 Abernethy Rd, Cloverdale WA 6105

Rockingham113 Read Street, Rockingham WA 6168(08) 9368 9394

KwinanaDarius Wells Library and Resource CentreCnr Chrisham Ave and Robbos Way, Kwinana WA 6167

MerriwaJenolan Way Community Centre 26 Jenolan Way, Merriwa WA 6030(08) 9368 9354

Noranda Noranda Family CentreCnr Garson Court & Forder Road, Noranda WA 6062(08) 9368 9326

Midland31 The Crescent, Midland WA 6056

Bentley (Finance and Human Resources)Unit 5 7a De Laeter Way, Bentley WA 6102

Early Learning Development Services (Childcare)

Kensington 9 George Street, Kensington WA 6151 (08) 9368 9318 eldskensington@ngala.com.au

Perth Airport7 George Wiencke Drive, Perth Airport WA 6105(08) 9368 9340 eldsperthairport@ngala.com.au

Joondalup - opening February 2014 271 Lakeside Drive, Joondalup WA 6027(08) 9367 0932eldsjoondalup@ngala.com.au

Visit Ngala website for more information about Ngala and the services.

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Review 2011-2013

www.ngala.com.au