annual review 2015
DESCRIPTION
Carers Trust 4all's annual reviewTRANSCRIPT
We care…..
because you do
2015 calendar Carers Trust 4all Annual Review 2013/14
Carers Trust 4all formerly Crossroads Care Cheshire, Manchester and Merseyside Ltd www.carerstrust4all.org.uk
Carers Trust 4all is a local charity providing high quality support services for carers and people with care needs. We are a network partner of Carers Trust, Britain’s largest car-ers charity which champions carers issues at a national lev-
el.
Our aim is to relieve the stresses experienced by unpaid car-ers whose caring responsibilities may be due to a loved
one's disability, illness or age.
The definition of a carer: If you care for a child or adult with a physical disability, a mental health problem, a learning disability or someone who is elderly, frail or confused, you
Our vision: Is for every carer to be recognised, supported and offered services to help them maintain their own
health and wellbeing.
Our Impact: We work with over 3,700 individuals and their families and employ over 300 trained professionals, providing flexible care services to people of all ages, with
a range of disabilities and health conditions.
Person Centred Care: Our care services are tailored to meet the individual needs and wants of each carer and the person they care for.
Carers Trust 4all
“I really couldn’t imagine how I would have coped without the support of Carers Trust 4all. Their Carer Support Worker is wonderful. They come in and look after my husband so that I
can have a break and get out of the house. Tru-ly invaluable.”
We will identify ‘hidden carers’ who
are not currently accessing support
“I really have found the professionalism and support that Carers Trust 4all provides invaluable.”
January
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Carer breaks
Social skills groups for adults, young people and
children with Aspergers
Specialist personal care
Young carers and young
adult carers projects
Social groups and clubs
Musical Memories and Singing Together
“In Time’” Project
Information, support and advice
Stroke reablement
How Carers Trust 4all helps Carers
Volunteer befriending
3718
Carers supported Training for carers
Palliative care at the end of life and after bereavement
We are delighted to report on an expansive year of change and due to popular demand we have once again produced our
Annual Review in the format of a desk calendar.
On 1 April 2013, the merger with Liverpool Crossroads was completed. Following a period of Corporate Trusteeship, a
merger with Crossroads Care Cheshire West, Wirral and Shropshire followed on 1 October 2013 extending our area of
benefit to Cheshire East, Cheshire West & Chester, Wirral, Shropshire, Liverpool, Sefton, Warrington, Knowsley, Manchester,
Tameside and surrounding areas. With effect from 1 April 2014 a further merger with Bury Crossroads was completed
extending our area still further into Bury.
Whilst our legal name remains Crossroads Care Cheshire, Manchester & Merseyside Limited, we have changed our trading
name to Carers Trust 4all with effect from 1 April 2014. We feel that this more accurately reflects the extent and diversity of
the organisation and our identity as a Crossroads Care Network Partner of Carers Trust. The change of trading name is part
of the process to unify the charity and bring staff under one banner, which will allow us to grow and thrive in the future.
Whilst operational services have continued as normal, to ensure that Carers Trust 4all continues to be sustainable and
successful we have undertaken a range of measures to enable the charity to work smarter and become more cost effective.
Part of the process has been the integration of crucial support functions which have been centralised at our Head Office and
include HR, Finance, Fundraising & Development and Communications & Marketing.
Major changes to local government, health & social care and the trend towards strategic commissioning and tendering
continues to increase and strenuous efforts have been made to identify new revenue streams to maintain growth and
sustainability and importantly fund essential services for carers and those they care for.
We are fortunate to be led through strong Governance provided by our experienced and dedicated Board of Trustees.
Following recent mergers we have further enhanced our organisation through the development of a Strategic Leadership
Team and Senior Management Team supported by trained dedicated staff at all levels. Registered Care Managers in each
location ensure the organisation is safe, caring and responsive to the needs of carers and the people they care for. Our
organisation has been further enhanced by the appointment of a Training Manager.
In 2015 we will celebrate our 25th year supporting carers and the people they care for.
Look out for our 25 - 4 - 25 fundraising events where we’ll challenge all our supporters to raise money and awareness for
carers by taking part in events focusing around the number 25.
Please visit our website and Facebook page to keep up to date on the events taking place throughout the year.
We do hope you enjoy reading about our achievements during 2013/2014 and have a taste of the wide range of services
we offer.
An Expansive Year of Change
Mike James Chair of Trustees
Andrea Kinsey Chief Executive
“Thank you to Carers Trust 4all, you’ve been there with me through thick and thin and really kept me going.”
February
Carers Trust 4all places carers and the people they support at the heart of
everything we do
Trust: we understand that our services only respond to carers needs when they can trust us to care for the person they support
Dignity and Respect: we always treat carers and the people they care for with dignity and respect
Involvement: carers and the people they support drive Carers Trust 4all design and development
Family Friendly: we recognise that our service impacts on families and friends - and not just carers and people with care needs - and so we design our service with this in mind
347,016
Care hours delivered
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Caring for
Carers
Strategic Leadership Team Andrea Kinsey (Chief Executive Officer) Tony Rowan (Head of Operations, Quality and Compliance) Ann McEllin (Head of Finance) Julie Welling (HR Partner) Senior Management Team includes the above plus the following: Tina Blake (RCM - Manchester, Tameside and Bury) Paula Welsh (RCM - Cheshire West, Wirral and Shropshire) Eleanor Morris (RCM - Cheshire East) Jackie Coles (RCM - Liverpool, Sefton, Knowsley and Warrington) Laura Evans (Care Mgr Shropshire) Anne Downey (Training Manager) Karen Tomlinson (Finance Manager) Dante Harker (Fundraising, Marketing & Communications Manager) (RCM = Registered Care Manager)
Our People Our success rests not just on the quality of service we provide but with a dedicated team of professionals, including trustees, patrons, members, volunteers and paid staff. Trustees: Chair: Mike James Vice Chair: Margaret Crichton Treasurer: Derek Smith Dr D Arthur Mr C Burgess Mrs B Dean Mrs J Minns Mr D Mansfield Mrs S Lemon (with effective from 1/4/2014)
Mr P Jennings Mr M Hamie (with effect from 1/4/2014)
Patrons: Sir Nicholas WInterton Fiona Bruce MP Lord Keith Bradley Members: 36 members Volunteers: 134 volunteers currently support Carers Trust 4all
Carers Trust 4all employs over 300 paid staff. Our comprehensive induction and training standards ensure that we are able to meet the individual needs of carers and people with care needs. Our service delivery is supported by a team of highly skilled, experienced and dedicated Carer Support Workers.
Mrs A Fox Mrs J England Mrs J Preece Mr M R Sinker Mrs J Sorsby Mr J Taylor Mr M Williams Mr T Wolstencroft (with effect from 1/4/2014)
The Pictures are just a few of the over 300 staff we have now have working for
Carers Trust 4all
“Carers Trust 4all have given my husband and I a chance to spend much needed time together. We care for my mum Betty and we find the Carer Break invaluable“
Carers Trust 4all is a
Care Quality
Commission registered
charity.
This helps ensure that
we provide the highest
quality services
“We will invest in the right people and make sure that
they are equipped to do the best possible job.”
Equipping our staff with the skills they need
Supporting carers means that our staff must be qualified and competent to deal with a wide variety of situations and vulnerable people. We focus on making sure our staff and volunteers receive an excellent induction which is followed by ongoing training. This ensures that staff are equipped to provide the best service possible.
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In addition, all new staff shadow experienced staff to ensure they understand the ‘Carers Trust 4all’ way of delivering a high quality service.
- Safeguarding Vulnerable Adults & Children - Medication Training - Carers Trust (Crossroads Care) Policy Updates - Diploma in Health & Social Care - Food Hygiene - Dementia Awareness - Equality, Diversity and Inclusion - Health and Safety & Risk Assessment - The needs of carers including young carers - Volunteer Induction - CAF Training (Common Assessment Framework) - IT Systems - Emergency First Aid at Work Adult & Children - Mental Capacity Training - Epilepsy - Palliative Care - Leadership and Management - Safer Handling (Moving & Handling) - Learning Disability Awareness - Behavioural Management for Adults & Children (de-escalation techniques) - Personal Care & Infection Prevention and Control
Below is a list of just some of the training that we provide for our staff:
Quality, dignity and excellent value continue to be high on our list of priorities when delivering support services to carers and people with care needs and we were delighted that we continue to receive positive outcomes from our inspection by the Care Quality Commission.
Investing in our people
We invest in an on going programme of recruitment to ensure effective service delivery. Our workforce plan includes the recruitment of Carer Support Workers to compliment and grow our services. Maintaining a competent and trained workforce is key in delivering a range of services to a diverse range of people’s individual varied and complex needs. We have a rolling recruitment process, plus a comprehensive induction and ongoing training programme.
Our core training plan for the year means we have delivered a wide range of training and have maximised use of resources such as e learning, gov-ernment funding and specialist organisations willing to share their exper-tise with us.
This year we have recruited a dedicated training manager who will ensure that all our staff have the right training.
Following several mergers we have undertaken a skills audit of the trustees to ensure that we have the best people, with the right skills, supporting the charity. The team have welcomed new changes to practices and value ongoing training updates which ensure that best safe practice is adopted.
Putting Carers at the Heart of Everything
Best value
Making sure we work to remain competitive is essential to ensure that services are affordable whilst maintaining a quality service. Our menu of services will support carers to use personal budgets or direct payments which are person centred, flexible and affordable. We are seeing an increasing demand for this service and will continue to respond by delivering high quality care and support to carers and people with care needs in the local community. We work with relevant statutory, third sector and private organisations to ensure that all those who may benefit from a Carers Trust 4all service are aware of what is available and how to access appropriate support.
We continue to see growing demand for carer breaks indicating the needs of carers is huge; therefore we are committed to rising to the challenge of securing funding for future years.
“I am always excited
about attending the
classes as they are
always so much fun”
There are two wonderful singing and musical projects run by Carers
Trust 4all. These groups are designed to support people over 50 or
those with a poor memory, dementia, and additionally the unpaid
carers who support them. The aim is to enjoy the therapeutic benefits
of singing the songs we remember, and the memories we associate
with music and lyrics.
Why Music?
The groups are based around music and singing as they have been
shown to have a wide range of benefits for people, including those
with memory problems or dementia:
• Singing Together is great fun! Singing in a group also makes it
easier for people to quickly make friends.
• Almost everyone can enjoy music, even those people who
have lost the power of speech can hum along, tap their feet,
clap their hands, play percussion instruments or even dance!
• Singing also brings health benefits, for example it improves
lung capacity and improves breath control; it also stimulates
memory and
conversation.
For more information
please visit our website
www.carerstrust4all.org.uk
“The professionalism of the Carers Trust 4all staff always fills me with confidence”
April
We responded to 1,444
referrals
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Musical Memories and Singing Together
In honour of our 25th Anniversary in 2015, Carers Trust 4all is excited to launch our 2015 Fundraising Campaign:
We are challenging friends and family, clubs, societies, schools, colleges and local businesses to think creatively about the number 25 and get sponsored to do something to celebrate our 25 years.
Here’s 25 ideas to get you started….
We need you to get involved!
We don’t mind what it is, as long as you raise a few pounds along the way. For 25 years we have been dedicated to providing high quality services for carers and the people they care for. Carers can be any age and care, unpaid, for a family member or friend who, due to illness, disability, mental health problems or addiction, cannot cope without their support.
For lots more information then please checkout our website or find us on Facebook! www.carerstrust4all.org.uk
Our Finances
The total income for Crossroads Care Cheshire, Manchester and Merseyside Ltd in the year ended 31 March 2014 was £3,667,053 of which £2,336,305 was secured from local authority, NHS and charitable grants and £140,034 was from donations and fundraising. Income from services to private clients was £931,274.
This year we had exceptional income of £223,468 from the transfer of funds from merging organisations of which £97,864 came from Crossroads Care Liverpool, Sefton and Warrington Ltd and £125,604 came from Crossroads Care Cheshire West, Wirral and Shropshire Ltd. The bal-ance of income came from interest on our bank ac-counts and income from the hire of rooms and facilities and from our fundraising activities.
The total expenditure for the year was £3,421,055 leaving a surplus of £245,998 (with a 'real' surplus of £22,530, excluding the exceptional income from the transfer of balances from merging organisations).
1. Swim 25 lengths 2. Read 25 books 3. Bake and sell 25 cakes 4. Play 25 rounds of golf 5. Visit 25 cities 6. Run a 25 hour board gameathon 7. Lose 25 lbs in weight 8. Hold a 25 hour sponsored silence 9. Knit a 25 foot scarf 10. Watch TV for 25 hours continuously 11. Auction 25 promises 12. Ask 25 people to shave their heads
13. Hold a 25 hour gaming marathon 14. Sing 25 songs in 25 minutes 15. Host a dinner for 25 guests 16. Host a 25 hour sleep in 17. Climb 25 peaks 18. Give up sweets or chocolate for 25 days 19. Wash 25 cars 20. Wear 25 onesies in 25 hours 21. Find 25 items in a treasure hunt 22. Host a Quiz night based on 25 years 23. Make 25 balloon models 24. Run a relay between 25 locations
25 Run a Prison Break and see how far you can get away from your location with only £25 in your pocket!
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Overview of Shropshire
Shropshire is England’s largest inland county said to be almost as big as Majorca....but not as warm!
Shropshire Council covers an area of 1234 square miles; in fact South Shropshire alone is 395 square miles. Shropshire’s population is older with a 17% higher proportion of older people than the National average.
Service
We provide Carer Breaks in Shropshire, supporting carers and those they care for emotionally and practically; enabling them to continue with as normal a life as possible; retain the skills they have and maintain their physical, mental and social wellbeing for a longer period.
The basic premise is that when we are there taking over the carer’s role we do what the carer would be doing and a little bit more to help the carer as much as possible; this is identified at the initial assessment stage and then updated annually or when circumstances change.
During our visits we listen and support peoples’ social and emotional needs; providing stimulus and supervision while the carers takes a break.
We provide one to one support to enable people with care needs to go on outings where they are able to access community based activities or attend appointments.
Shropshire Location
“I find the Carer Breaks service invaluable and the staff are always so friendly”
Volunteers Fundraising in Shropshire.
Would you like to
volunteer or fundraise to support carers?
Then why not check out
our website: www.carerstrust4all.org.uk
“I don’t know what I would do without the support of Carers Trust 4all. They offer so much support and practi-cal advice that I now feel that I can enjoy my life so much
more”
Tailor-made Support
Carers Trust 4all are the foremost organisation supporting carers and the people they care for and we have offices in six locations throughout the north west.
We provide the best quality service and our highly trained staff will provide you with a professional, safe and friendly service.
We will tailor a support plan to suit your needs using 25 years experience and this ensures that you get the very best service available.
We provide the right care, in the right place, your home.
Examples of our home-based services Morning support, including help to get up, wash or
shower, get dressed and have breakfast We can prepare food and drinks and prompt or
administer medication We can help with daily living tasks, laundry, ironing
etc We provide ‘carer breaks,’ in home respite care, to
allow the family carers a break from caring to take time off to ‘recharge their batteries’
Lunch or evening meal support to ensure meals and drinks are prepared and eaten
Night time support including overnight care, providing help with getting ready for bed, night time medications etc
These are only a few examples of the services we offer, if you don’t see something here to fit your specific needs please just ask as each support package is tailor made and we always take a person centred approach.
To find out more please visit our website or call one of the location numbers on the back of this
calendar - www.carerstrust4all.org.uk
“My husband looks forward to seeing Dean every Tuesday. Due to his stroke last year, he is unable to go out and see any friends. Dean fills this gap and talks to my husband in a very pleasant way and makes him laugh and happy. He is a wonderful 'gentlemen' who makes sad people happy!”
“The care for my mum from Carers Trust 4all enabled my dad to get out for 4 hours a week. Plus great company and a change of face to brighten my mum's day:”
Carers Trust 4all is a charity with 25 years experience that offers the very best service to unpaid carers and the people they care for. Our highly trained staff provide an unsurpassed service that supports people at any age to live as independently as possible in their own homes.
Carers Trust 4all - We care, Because You Do
CARE VISITS AT HOME Flexible Reliable Service For most of us, the idea of care at home isn’t given a thought until the day the need arises.
Look out for Carers Week 2015 that takes place from
Monday 8 to Sunday 14 June
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Reginald is a gentleman in his early eighties; he and his wife Jean have two sons, however both live a considerable distance away. One of Re-ginald’s daughter-in-laws travels from Cumbria once a month at the weekend to offer Reginald some support. Recently Jean had a fall and broke her hip. Following a long spell in hospital and a reablement programme, she is now more reliant on Re-ginald than ever, despite having support to assist with Jean’s personal care, Reginald rarely has a break from his caring role, so was referred to Carers Trust 4all for a Carer Break. The Carer Break helps to ensure that Reginald has some time to himself and is able to enjoy a little social time, Carers Trust 4all provides a Carer Support Worker to spend 3 hours a week with Jean. This means that Re-ginald is able to go out to meet friends for a game of bowls feeling reassured that Jean will have stimulating company and be well looked after in his absence.
Kath is a very independent lady, having had a stroke she endeavours to maintain her independence and likes her husband to be able to have some time to himself
Kath’s stroke has left her with a left sided weakness and despite her determination to be independent she relies very much on her husband to assist her with day to day living skills.
To enable Michael to do the weekly shopping, knowing that Kath will have someone with her in his absence, Carers Trust 4all provide a Carer Support Worker to support Kath while he is out.
Kath enjoys the company and any assistance with tasks she is unable to do without support and Michael is able to do the shopping free from the worries that Kath would otherwise be lonely or left unsupported.
Case Studies
Carers Trust 4all support people in a variety of ways, below are two case studies where Carers Trust 4all have provided invaluable assistance.
At this time of year there are dozens of runs, swims, cycles and
an assortment of other challenging events.
One of the best ways that people raise money for Carers Trust
4all is by signing up for one of these events and then collecting
sponsorship which they later donate to our charity.
Do you think you could run 5k or climb one of the 3 peaks to raise money?
For more information please visit the fundraising page on our website
www.carerstrust4all.org.uk
Carers Week
Over the last 12 month the children’s services have provided a whole range of activities for children and young people with disabilities. Disabled children have enjoyed regular Fun Club activity days where they have created some wonderful crafts including a seaside frieze. The children have enjoyed the facilities at Overton House and had teddy bear picnics in our lovely garden, made a host of biscuits and cakes – all based on the themed activity for the day. The children have made gingerbread skeletons, snowmen and Christmas tree cakes, they have made their own Father’s Day and Mother’s Day cards, the children have enjoyed making pancakes and Valentine cards, they have had Easter egg hunts and always enjoy a DVD, story time and a sing-along session. The Asperger’s Social Skills Groups, run by a Speech and Language Therapist, have had regular therapy sessions. Taking advantage of our sensory room, training kitchen and activity space, the group work on developing a range of social skills that help equip the young people to cope better with every day social interactions that they find difficult. In addition to the structured Social Skills Group the young people also have a regular social outing; this helps them to put into practice their social skills and provides opportunities for the young people to participate in everyday social activities that other young people of a similar age enjoy. The outings that they have enjoyed have included trips to The Sea Life Centre, Lego Land and entertainments like bowling and golfing and Laser Quest. There have also been social skills groups for adults and young adults where they have had opportunity to enjoy appropriate social activities – the adults groups are actively involved in planning and arranging what they do and where they go, they have had barbecues and games evenings at Overton House, and have enjoyed meeting up at a local pub for an evening meal with friends.
CHILDREN’S SERVICES
“Our son really loves attending the groups. We really feel that he has come such a long way since he first started attending - keep up the good work!’
Barnstondale Residential Weekends Carers Trust 4all has extensive experience in running clubs for children and young people with disabilities. Working in partnership with the Children and Young People’s Department we have provided outreach work in the community for children with complex needs and disabilities for over 22 years. We cater for a wide variety of
disabilities and additional needs.
Our clubs are a real success. The sessions provide opportunities for young people to interact and develop and also provide a much needed break for carers to enjoy time for themselves or with
family and friends.
The service
We offer a ‘Holiday Break – Away’ eight times each year for children and young people with additional needs. We provide the service at the Barnstondale Activity Centre in the Wirral. The breaks offer full board and an exciting activity programme planned
around the needs of the child or young person.
The breaks provide positive experiences for children by promoting friendship and encouraging social activities, new experiences and supportive relationships. We ensure that the provision we provide is available on a planned and regular ba-sis at times when families and young people are
ready for a break.
If you would like any information about any of our services then please visit our web-
site: www.carerstrust4all.org.uk
Volunteer! Carers Trust 4all would struggle to provide the excellent level of service that we pride ourselves on if it weren’t for the support of our amazing volunteers. Volunteers support us in lots of different ways including:
Why Volunteer? Help to support carers and the people they care for See increases in self-esteem and confidence Learn new skills Gain experience in a working environment Bolster your CV Meet new people
Carers Trust 4all would like to thank all the volunteers who support our charity and we look forward to working with you and
many more volunteers in the future.
I really enjoy volunteering, I’ve met some wonderful people and the staff at Carers Trust 4all always make me feel welcome
July
Our volunteers provide Carers Trust 4all with over 2000 hours of support each year!
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Manchester has seen a steady growth of home care support and carer breaks delivered over the last 12 months. The increase is predominantly due to self funding through Individual or Personal Budgets and Independent Service Funding. This is a reflection of the high quality service that is delivered in Manchester. From the feedback we have received we believe that people are choosing Carers Trust 4all because they recognise quality in the service we provide.
Over the last 12 months, there has been an increase in referrals for larger packages of care through Continuing Health Care, whereby the role has been to provide a “personal assistant” role and also through the Adult Mental Health Team. This is an area we will be working with health partners to looking to provide more support in the future and is an opportunity to develop additional services to support carers and the people they care for.
In order to enable the Manchester location to continue delivering high quality services we have seen over 5 carer support workers complete their QCF Level 2 & 3 in Health and Social Care and over 10 staff members completed their NCFE Level 2 in Safer handling of Medications and Dementia Awareness as the number of referrals for people with dementia has increased.
The staff attended the 100th birthday party for Peggy Salts, who has used the service for over 4 years. Peggy utilised the service to enable her to remain living independently and was definitely a firm favourite with all our carer support workers as her cheery and friendly nature was inspiring. Unfortunately Peggy has now passed away but she fought bravely to enjoy her life so that she could celebrate her 100th birthday with family and friends.
“All the staff are caring and
committed and you feel
happier having spent time in
their company. Long may it
continue”
Support in Manchester
For more information on any of our services please visit our website: www.carerstrust4all.org.uk
“Carers Trust 4all organises fun things for us to do, which is a far cry from our everyday lives. Ten pin and crown green bowling to name just two!”
Carers Trust 4all have worked in partnership with Marie Curie to provide holistic care and support, to people in the last 3 months of life across Liverpool since October 2012.
We deliver 24 Hour 365 days support to carers and people with care needs.
The service is available on the basis of need against an agreed predefined criteria, irrespective of diagnosis and can respond to crisis and planned respite for carers.
We operate alongside and support the core services provided by GPs, district nurses, specialist nurses and specialist palliative care
Carers Trust 4all supported 3718 Carers in 2013/2014
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STARS Project Liverpool
Palliative care is the active holistic care of patients with an advanced progressive illness. The main focus of palliative care is to achieve the best quality of life for patients and their families. The Carers Trust 4all Palliative Care Teams deliver an excellent, fast response, palliative care service to enable those with a life limiting illness to die at home if
that is their preferred place of care.
The needs of those accessing the palliative care service can change on an hour to hour basis and staff with specialist training are vital to meet families emotional and practical needs at all times. It is essential that this is a fast response service and our dedicated team aim to respond quickly and flexibly to meet the needs of families, often responding the same day to make sure those who need support can
access it.
Our staff may not be able to add days to life, but they work hard to add life to those remaining days. We go to great lengths to ensure all of our patients make the most of every day and, by doing so, help families build positive memories to help them through the most
difficult of times.
Care at End of Life
services to provide high quality care.
Carers Trust 4all works with local services which provide support for rapid/early discharge of patients from local hospitals/hospices in the Liverpool area.
We support consistent use of best practice and promote quality for people at their end of life. Enable more people at the end of life, to die in their own home if that is their wish. If you require more information about any of our services please visit our website: www.carerstrust4all.org.uk
Crossroads Care Bury started the year celebrating 21 years providing support to local carers, plus a strategy to merge with a suitable Crossroads scheme in order to continue providing services to Carers in Bury. Whilst the Trustees were busy strategically with merger plans as well as governing the scheme, the daily operations continued to expand with the commencement of a new information and advice service in the three local ASDA stores. This service proved successful in raising the profile and ASDA Bury continue to be a staunch supporter of Carers Trust 4all. The Board of Trustees in Bury selected Cheshire, Manchester and Merseyside as their mer-ger partner and from Christmas 2013, the merger gained pace with a merger date of 1 April 2014. The Care team continued to work very hard, delivering over 48,000 hours of support made by some 70 support workers. The service they provided has diversified over the year as more carers and people with care needs received personal budgets and they exercised their right to choice and control how they spent their budget within Bury The Christmas Ball proved a huge success raising over £1,000. Several members of staff along with patrons, Will Ash and Jack Deam ran the Great Manchester 10k race in May which boosted funds to pay for additional services. An abseil down Peel tower was completed by Paula Nelson and her family which raised £2,000 for Musical Memories. To celebrate 21 years in Bury a special annual general meeting was held in the presence of the Mayoress and key dignitaries produced a film on ‘A day in the life of a support worker’. The Musical Memories group ended the meeting with a live performance which soon had everyone singing along!. There was also a special presentation to Barbara Thornton who has been employed as a support worker since day one!. Over the course of 2013, a huge amount of work has gone into merging Bury Crossroads with the newly formed Carers Trust 4all. The trustees and management teams have worked hard to ensure a smooth transition. And though mergers are not without their challenges we believe that the Carers Trust 4all will continue the Crossroads tradition of providing excellent service to carers and the people they care for.
Bury Continuing to Grow and Diversify
A picture from the Musical Memories group in Bury
Asda Bury presenting a cheque to the Musical Memories Group
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The economic value of the contribution made by carers in the UK is £119bn per year.
Mr Barns is an 81 year old man who has been diagnosed with Alzheimer’s. Mr Barns is in denial and believes that he is mentally fit and well and cannot understand his wife’s concerns and her reluctance to leave him unsupervised. Mrs Barns is 79 years old and is the sole carer for her husband.
Mrs Barns is finding her caring role increasingly stressful; she cannot find time to attend to daily tasks, attend appointments, go shopping or simply find time for relaxation. Mrs Barns has three daughters who can only offer limited support as they live outside the area; additionally Mrs Barns keeps her worries about Mr Barns’s worsening condition to herself as she does not wish to cause her daughters anxiety.
On one occasion, Mrs Barns went to the shops as Mr Barns was keen for her to go and told her that he would be fine. On her return, Mr Barns had disappeared and eventually the police were called. Mr Barns was discovered in a local park, upset and confused as he did not remember where Mrs Barns had gone.
Mrs Barns contacted the Alzheimer’s Society to request urgent help and was referred to Carers Trust 4all who after an initial assessment visit put in place a regular Carer Break.
Mr Barns was initially reluctant to agree to a Carer Break but with gentle persuasion agreed to a male carer support worker. Mr Barns enjoys the time he spends with his carer support worker; they go on walks to the local lake and visit the garden centre and Mr Barns enjoys male company. Mrs Barns plans her day in advance and visits friends or attends appointments in the knowledge that Mr Barns is safe and well cared for.
At times, Mrs Barns can simply enjoy being at home on her own when Mr Barns is out enjoying the time he spends with his carer support worker.
Mrs Barns’s relationship with her daughters is more relaxed as she is less anxious about her husband’s condition and fears less for the future.
The importance of Carer Breaks
For more information about Carer Breaks please visit
our website: www.carerstrust4all.org.uk
September
Key facts about carers!
Carers across the UK
There are almost seven million carers in the UK – that is one in ten people. This is rising.
Every year in the UK, over 2.3 million adults become carers and over 2.3 million adults stop being carers. Three in five people will be carers at some point in their lives in the UK.
Out of the UK’s carers, 42% of carers are men and 58% are women. The economic value of the contribution made by carers in the UK is £119bn per
year. Over the next 30 years, the number of carers will increase by 3.4 million (around
60%). The number of people over 85 in the UK, the age group most likely to need care,
is expected to increase by over 50% to 1.9 million over the next decade.
Carers Trust 4all:
Responded to 1,444 referrals Supported 3718 carers in 2013-2014 Delivered 347,016 hours of care Provided 154,774 Carer Breaks Supported over 200 Young and Young Adult Carers
Service Evaluation Feedback - What Did You Say About Us?
100%
97% Of people said that we were easy to
communicate with
95% Of people said that the service they had
received was excellent or good
Of people who received our service and gave feedback, said they were treated with
dignity and respect
Many of our projects and groups depend heavily on fundraising and donations and we are hugely grateful for all the hard work that people put in to support carers.
Over the last year we have seen thousands of dedicated people run for us. Some as part of the Yule Yomp, 10k and 3k runs organised by Cheshire Hash House Harriers and others who have run independently. We have had people running the 10k race in Manchester, plus other brave souls running the Liverpool and London marathons.
We have seen keen volunteers hold street collections and bag packs at local supermarkets, plus a keen baker selling cakes at Congleton Carnival. We’ve even seen volunteers hosting Play Your Cards Right games at a tea party in the park event in Shropshire.
Staff have got in on the act too as one of our RCM’s, Tina Blake, accompanied by her son and daughter, leapt out of an airplane, thankful-ly they were all wearing parachutes and the jump raised lots of money for Carers Trust 4all.
Staff in our different locations also threw themselves into Carers Trust’s new national campaign - Britain's Best Breakfast. Where in October people around the country were inviting friends around to have breakfast and raise money for carers.
Carers Trust 4all would like to thank everyone for taking part in fund-raising activities this last year and if you would like to fundraise for us in the future please visit our website for a fundraising pack to help get
you started: www.carerstrust4all.org.uk
Leave a lasting legacy and watch us grow
When you are making your Will, of course friends and family must come first. But a gift to a charity, however large or small, will make a huge dif-ference to people who need support. Leaving a gift will keep your money working towards the causes that are important to you, as well as making the burden of any potential inheritance tax lighter.
If you are interested in leaving a gift to Carers Trust 4all please give us a ring on 01260 292850 or visit
October Check our website and social media for
Britain’s Best Breakfast events this month.
Plus, if you haven’t had chance to get involved in 25 - 4 - 25 there is still time. Again check
out our website for details.
The photo shows some of the lovely cakes made for the Congleton Carnival.
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Young Carers and Young Adult Carers
Our Young Carers and Young Adult Carers projects aim to provide the following support for young people:
1:2:1 support Activities and outings Group sessions Trips and breaks away Training and development Support accessing further education Volunteering opportunities Young carers may choose to remain hidden due to fears around stigma and bullying which in turn may leave them feeling isolated and unaware that there are many young carers, across the country who are in a similar position.
Through group sessions young carers across Cheshire East are able to meet with other young carers, of a similar age who also have caring responsibilities.
These sessions not only offer a stress free and safe environment for the young carers, but also a chance to learn and develop new skills through the delivery of informal education and by raising social awareness.
A group of young carers from Crewe and Nantwich area got the chance to experience a trip to Aerial Extreme, the Monkey Forest and Frankie and Bennies, this was through the support of Crewe and Nantwich Rotary Club.
The Young Carers thoroughly enjoyed the day and the high ropes task was a real challenge for some; it was great to see the young carers encouraging and supporting each other through the tasks. Everyone who attended the day really enjoyed it.
"Sometimes I sleep on the couch in my sister's room to give mum and dad a break. It's hard to sleep because I'm afraid she'll stop breathing. It's hard to cope with school the next day because I'm shattered“
Amy, 12 years
"I miss a lot of school time because I am tired as I may have been up helping my mum with her tablets during the night" Roberta, 10 years
Quotes from Young Carers
“I really love getting to meet other young carers when I come to the groups. I often feel like I’m alone and no one else feels the same as me, but I now know different. Carl, 10 years
For more information on any of our services please visit our website: www.carerstrust4all.org.uk
November
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The internet continues to grow at a near inexplicable rate and social media is one of it’s key driving forces.
It’s an excellent way to raise awareness about carers and a way to reach hidden
carers, those who don’t know that they are a carer, or those who have no idea where to reach out for help.
This last year has seen a complete revamp of our website and we have increased our use of social media, primarily Facebook and Twitter.
We really need your support in ensuring we reach as many people as possible and one way you can do this is by liking our Facebook Page and following on us on Twitter.
More than that, you can tell all your friends to do the same. Please help us get the word out as this is an excellent way of supporting carers.
Check out our new website:
10,000 Twitter Followers
Help us reach this figure by the end of 2015 to reach even more carers
www.facebook.com/carerstrust4all @carerstrust4all
Carer’s Rights Day is on the 27th November - check our website for details: www.carerstrust4all.org.uk
How your legacy gift could help to support unpaid Carers
Carers Trust 4all, a Crossroads Care service, is a network partner of Carers Trust which is a national charity supporting carers across the UK.
What your gift could achieve
By leaving a gift to Carers Trust 4all in your Will, you can support unpaid carers, many of whom are still children. We work with carers as young as 8, who are looking after sick or disabled parents or siblings. Many of whom spend as much as 7 hours every day, outside school, providing care.
Legacy gifts have already helped us achieve so much:
We now support over 3000 carers of all ages each year In 2013 we delivered over 7000 carers breaks We work with young carers 8-18 year olds providing one to one support, friendship groups,
activities and outings plus social and issue based sessions.
How you can leave us a gift in your Will
Making the decision to leave a legacy gift is an important one, but it doesn’t have to be complicated. Below you can find information on the process and we are here to support you to make everything flow as easy as possible.
Here are the basics:
1. Ensure that it states clearly in your Will that you would like to leave a gift to us. To ensure that the Will is valid and legal we recommend using a professional will writing service or a solicitor.
2. Include our full name, to make sure the money goes to the right place: Crossroads Care Cheshire, Manchester and Merseyside Limited trading as Carers Trust 4all. Registered Charity No 1075268.
3. If you have already written us into your Will, we’re very grateful and would love it if you could let us know as it helps future planning.
If you would like more information on leaving a lasting gift then please visit our website:
www.carerstrust4all.org.uk/legacies
There are nearly 7 million unpaid carers in the UK and with your support we can work with as many carers as possible.
Make a lasting difference!
Carers Trust 4all supports carers and the people they care for of all ages.
We are there when you really needs us!
For more information on our services please visit our website or call:
01260 292851
December
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Merry Christmas... from all of us at Carers Trust 4all
We would like to wish all our supporters and the people we support a very Happy Christmas and a fantastic New Year.
Every penny we receive goes towards supporting the people in our community who are looking after a loved one and are in need of a helping hand. Each donation is invaluable in making sure that we can continue to give carers a bit of time to themselves - a little of the normality that we all take for granted.
Thank you also goes to all the staff, volunteers and trustees at Carers Trust 4all who work with professional-ism and pride and who we can always count on to go that extra mile.
...and a Happy New Year
If you would like to make a donation to support our work, either a one off gift or more regular support through a direct debit then you can send your donation to:
“My family and I really couldn’t have coped without the amazing support from Carers Trust 4all”
Carers Trust 4all Overton House, West Street,
Congleton, Cheshire, CW12 1JY Call us on 01260 292850
Or visit www.carerstrust4all.org.uk
Crossroads Care Cheshire, Manchester and Merseyside Limited trading as Carers Trust 4all. Registered charity No 1075268. Registered office: Overton House, West Street, Congleton, Cheshire, CW12 1JY. A company limited by guarantee registered in England No. 3554493. Registered with the Care Quality Commission. Patrons: Rt Hon Lord Bradley, Fiona Bruce MP & Sir Nicholas Winterton.
Head Office Carers Trust 4all
Overton House, West Street, Congleton, Cheshire CW12 1JY T: 01260 292850 F: 01260 292851 E: [email protected]
Our location offices:
Bury Tel: 0161 763 4163
Manchester and Tameside Tel: 0161 445 9595
Cheshire East Tel: 01260 292850
Cheshire West and Wirral Tel: 0151 230 1137
Shropshire Tel: 01743 237875
Merseyside Tel: 0845 601 1990
Head Office/Finance/HR and Development:
Tel: 01260 292850
Addresses and emails can be found on our website:
www.carerstrust4all.org.uk
We would like to thank all the people, organisations and
businesses who have supported the valuable work of Carers Trust 4all.
We could not support so many people without you!
Support Carers TODAY
Text BREK10 plus the amount you want to
donate to 70070 – E.G ‘BREK10 £10’