annual social responsibility report · large scale project – at that moment the largest developed...

ANNUAL SOCIAL RESPONSIBILITY REPORT

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010

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C O N T E N T

1. MESSAGE FROM THE CEO .......................................................................... 5

2. WORDS DEFINING US ............................................................................... 7

3. BUSINESS CARD ...................................................................................... 9

4. PROJECTS ................................................................................................ 11

5. PARTNERSHIPS ....................................................................................... 16

6. EMPLOYEES ............................................................................................. 18

7. AWARDS ................................................................................................... 20

8. ECONOMIC REPORTING (FINANCIAL DATA) .......................................... 24

9. SOCIAL REPORTING (ACTIONS IN SUPPORT OF THE COMMUNITY; SOCIAL BENEFITS OF OUR PROJECTS) .................................................. 26

10. REPORTING ON ENVIRONMENT (ENVIRONMENT ACTIVITIES) .............. 38

11. COMMUNICATION ON PROGRESS .......................................................... 41

12. TARGETS 2011 ........................................................................................ 47

2010ANNUAL SOCIAL RESPONSIBILITY REPORT

1MESSAGE FROM THE CEO


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I am extremely pleased to announce the launch of the third Social Responsibility Report of SIVECO Romania. We have

made a usual commitment from the annual evaluation of our company activity from the economic, social and environmental point of view, being aware that this effort helps us analyze objectively what we have done in the previous year and the things we have to carry out further on.

We are thus joining large international companies who have made an obligation from the

triple non-financial reporting, knowing that transparency and easy access to information on the economic, social and environmental performances of a company are vital.

For SIVECO Romania, the year 2010 has been the year of international projects and of projects funded

from European funds as well. SIVECO Romania has achieved an increase of the general turnover by 20% compared to 2009 and has concluded over 100 new contracts, which represents an absolutely outstanding performance. We consider we were striking a positive balance sheet, extremely encouraging for our activity in a more than complicated year. It is one more proof that bid efforts are rewarded and that in a crisis also lay opportunities which one can and has to take advantage of. In 2010, we have continued to successfully apply the strategy of targeting the emerging external markets.

Relevance, efficiency, efficacy, impact and sustainability are key words for the projects we are running,

projects stimulating the economic and social development. Irrespective of the economic context, we remain an active supporter of social responsibility policies,

either when we refer to carrying out IT products that would carefully manage the organizations resources or to the action of supporting various social campaigns.

Our contribution to the development of society is given by the projects we run in Romania, and for organizations of

the European Union, in Tunisia, Azerbaijan, Turkey, Bulgaria, Morocco, United Arab Emirates, Republic of Moldova, Belarus, Oman, Bahrain, Cyprus and Macedonia, projects with a strong social component, dedicated to teachers, pupils, students, employees from various public and private organizations.

We are confident that in 2011 as well we will provide solutions with a positive impact in society, aligning

ourselves to the expectations and needs of our customers, investors, employees, partners and the community.

Irina Socol,President and CEO

SIVECO Romania


2WORDS DEFINING US


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"Our success is the success of our customers. Over the past 19 years, we have learnt that the effort, passion, desire to be better every day, the courage and ambition are part of every day’s success. The same goes for the obstacles, as without them we would not have reached wisely our targets.

There are 19 successful years for a numerous team, partly the same team who has embarked on this long journey, bringing us great satisfactions and unexpected experiences. A team whose force and ambition is similar to the marathon athletes, knowing to use their capacities at the maximum. SIVECO Romania is for almost twenty years on the market of best IT players, due to the things well done and the respect for customers.”

Irina Socol, President and CEO

“We are persistent and optimistic, qualities which have helped us successfully complete difficult projects, apparently even impossible ones.”

Alexandru Mihail Rădăşanu, Vice-President Research and Development

“We want to become the best. It is the goal we have aimed at and we know that any achievement is possible only through lots of courage.”

Florin Ilia, Vice-President Commercial Division and Technological Consultancy

“Our success does not measure by the number of years, but through the experience assimilated and by the challenges we have faced ever since 1992.”

Doina Binig, Vice-President Strategy and Chief Operating Officer

“SIVECO Romania has constantly grown, safely and intelligently, with an international class management.”

Bogdan Ciungradi, Vice-President Financial- Accounting

“We have come a long way full of challenges, but also of satisfactions. Today, the software of SIVECO Romania is used in 30 countries on 4 continents.”

Aurora Crusti, Deputy Vice-President Commercial Division

“Our team is today a great family nurturing and appreciating the intelligence, creativity and trustfulness of all its members.”

Daniela Bichir, Vice-President Quality and Human Resources


3BUSINESS CARD


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CUSTOMERS Over 1,400 customers use the products of SIVECO Romania.

Our company develops complex IT projects in countries from the European Union, Near East, the Community of Independent States and North Africa.

SOLUTIONS¡_Enterprise Application Suite (SIVECO Applications 2011);¡_eLearning;¡_eHealth;¡_eAgriculture;¡_eCustoms; ¡_eBusiness;¡_eNuclear.

MANAGEMENT TEAM¡_Irina Socol, President and CEO

¡_Alexandru Mihail Rădășanu, Vice-President Research-Development

¡_Florin Ilia, Vice-President Commercial Division and Technological Consultancy

¡_Doina Binig, Vice-President Strategy and Chief Operating Officer

¡_Daniela Bichir, Vice-President Quality and Human Resources

¡_Bogdan Ciungradi, Vice-President Financial- Accounting

¡_Aurora Crusti, Deputy Vice-President Commercial Division

BUSINESS CARD

SHAREHOLDER STRUCTURE

SIVECO Romania, a joint venture company registered at the Trade Registry in Romania under number J40/14658/1992

SIVECO Netherlands BV 42.2 %

Intel Capital Corporation & Enterprise Investors 32.5 %

Management SIVECO Romania 25.3 %


4PROJECTS 2010


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PROJECTS in 2010Even if 2010 has been a difficult year, we have succeeded in developing important projects. Here are in short the most important milestones of the past year:

1. Launching the strategic program at national level of introducing IT into education for the Ministry of National Education in the Kingdom of Morocco. SIVECO Romania will implement the AeL solution- an integrated information system, adjusted to the requirements specific to Moroccan education, which will be used in 9,000 schools;

2. Implementation of the eCustoms solution at the Customs Authority in Macedonia. SIVECO Romania enters this way the second external market after Turkey, with the solution Computerized Transit System (NCTS), by replicating the expertise achieved in Romania at the National Customs Authority;

3. Implementation of the new version of the Integrated Single Information System – 2.0 – for the National Health Insurance House in Romania, an extremely complex project, having major implications on the mode of managing the resources allocated to health, but also on improving the quality of medical services;

4. Development of the software necessary for implementing the funds for rural development and fisheries at the Payments Agency for Rural Development and Fisheries and for managing the European subsidies granted to 1.1 million Romanian farmers through the Payments and Intervention Agency for Agriculture;

5. Continuation of a sustained policy of developing the solution SIVECO Applications 2011. "In 2010 we have launched two new IT modules, which add to the other already

existing 44 modules: Waste Management and the Projects Financial Management", says Stefaniță Ghiță, manager of the Development Department.

6. Continuation of projects in the area of eLearning in the United Arab Emirates, Azerbaijan, Egypt, Republic of Moldova and in Romania (The IT-based Education System), Development of the Portal eComunitate and of the Program of ITC Training in school and business, components of the project “Knowledge Based Economy”, a complex project with almost 2 million beneficiaries;

Florian Ciolacu, Vicepresident International Accounts&Partners (center), at the launching of the program for introducing IT to the Morroccan education.


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7. Completion of the educational project where 700 schools in Cyprus benefit now of an integrated eLearning platform and of digital educational content;

8. Continuation of the projects developed for organizations of the European Union, the EU Publication Office (CORDIS portal) and the European Aviation Safety Agency, respectively: "We are extremely honored by

our participation in these projects carried out for elite organizations of the European Union, which fall within the strategic line of asserting the company SIVECO Romania as a first rank player at European level”, says Ştefan Morcov, Vice-President within SIVECO Romania.

“Our company delivers services of software development and maintenance for the research portal CORDIS of the European Union. The portal facilitates participation in the European research activities”, declares Dorin Opriş, technical project coordinator.

9. Completion of the implementation of the SIVABON system at the Credit Bureau in the Republic of Moldova, which becomes the main instrument for the departments of credit approval, risk analysis, and for the departments for developing new products and internal policies;

10. Active involvement in the development of projects from structural funds, both as applicant, and as partner in projects co-financed from the European Social Fund through the Sectorial Operational Program for Human Resources development (POSDRU).

MILESTONES 1992-2009

SIVECO Romania is set up – One of the first private companies in Romania.

The main objective of the team lead by Irina Socol and Alexandru Mihail Rădășanu is the development and maintenance of a software package in the field of Computerized Maintenance Management Systems (CMS).

After two years of continuous work, the expert team of SIVECO Romania, trained in the famous Romanian schools of mathematics and IT, develops its own integrated IT system named SIVECO Applications, one of the most valuable applications of Enterprise Resource Planning (ERP), perfectly adjusted to the local market, having a proved level of international competitiveness.

If so far the company has focused mostly on the export of IT solutions and services, which has contributed to the first million USD obtained in the company’s turnover, SIVECO Romania starts to approach, through its own IT products, also complex, large scale projects, out of which will be born subsequently its future eLearning, eHealth, eCustoms and eAgriculture applications.

A very important step in the company’s maturity and the assertion of its brand is represented by participating in the first large scale project – at that moment the largest developed in the Romanian particular industry – namely, introducing IT to the Constanţa Maritime Ports Administration.

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The list of projects branded “SIVECO Romania” is ever growing. The team – already reaching over 100 employees – launches, for the Credit Bureau, the project SIVABON, an information management tool referring to credit risk, and the product SIVADOC – a documents and workflows management system.

SIVECO Romania launches the AeL software platform for computer based training, dedicated to supporting the training process via modern IT means. AeL has been conceived from the perspective of modern perspective psycho-pedagogy, providing teachers with an alternative teaching instrument, meant to increase the degree of interactivity and of creativity in the classroom.

It is the year when the biggest project of introducing IT into the Romanian education – the IT-based Education System (SEI)is launched, a project carried out by a consortium formed of SIVECO Romania, HP, IBM and Compaq.

SIVECO Romania has started the adjustment of the quality management system to the new requirements of the standard ISO 9001:2000.

The quality management system of SIVECO Romania is certified by AFAQ-ASCERT in conformity to the standard ISO 9001:2000.

A new large scale project is launched which confirms the professionalism and expertise of the company – The Unique Integrated Information System of the Health Insurance, developed for the National Health Insurance House (CNAS), meant to improve the mode of administration of the national health insurance budget, as well as the quality of medical and pharmaceutical services.

The software solutions of SIVECO Romania are already used by over 300 big customers, organizations in the country and abroad.

The experience in educational IT products is strengthened through the launch of AeL Enterprise and of the Learning Content Management System, dedicated to companies.

„The best interactive content eContent”, rewarded within World Summit Award (World Summit on the Information Society) in 2005.

As a premiere for Romania, the first Romanian know-how export in the field of complex IT projects takes place: SIVECO Romania participates in reforming the education system in Cyprus, by providing an educational AeL platform and multimedia educational content.

The Team reaches 500 employees.

SIVECO Romania participates in reforming the health sector in Bulgaria, contributing to the implementation of the integrated information system for the National Health Insurance House in this country.

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2005


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The biggest project of introducing IT into agriculture – the development and implementation of the IT System of the Payments and Intervention Agency for Agriculture (APIA), whose functionality represents a mandatory requirement for accession to the European Union

It is the year of kicking off for the big European projects. The company is present on the market through cutting edge software solutions which meet the EU requirements.

SIVECO Applications 2010 and the new versions of the applications of eLearning, eTraining, eHealth, eCustoms, eAgriculture, eBanking & Finance are especially conceived for the European market.

The International Project Management Association (IPMA) has designated SEI as “one of the most important achievements in the world in the field of project management”, in 2007.

The series of large projects of introducing IT continues - eLearning SEI 5 (this includes educational platforms for 8,191 teaching units, amounting to 79,284 computers, laptops and servers, but also other equipments such as projectors and copy machines, and training of 40,000 teachers)

It is the year when it starts the development of the projects of eLearning, eAgriculture and eCustoms respectively in Cyprus, Turkey, United Arab Emirates, Republic of Moldova and is completed the NHIF project in Bulgaria

The company’s contribution to the program of development of the education system has been rewarded within the competition “European IT Excellence Awards” 2008, in the category Independent Software Vendors (ISV) – Vertical Market.

A new version of the integrated information package SIVECO Applications 2011 is launched.

The solution developed by SIVECO Romania for the IT system operating at the Payments and Intervention Agency for Agriculture (APIA) receives the Finalist trophy at the category „Big sized projects” from the International Project Management Association within IPMA Gala Awards, Finland.

The eCustoms solution is implemented at the National Customs Authority in Turkey and is launched the Agricultural Registry.

AFAQ-AFNOR International certifies SIVECO Romania as regards the standards ISO 9001:2008. In the same year is published the first Social Responsibility Report, which was awarded with Ruban d'Honneur, by the European Business Award (Rome).

The company develops complex projects for the European Commission: The Office for Publications of the European Union – portal CORDIS (the portal of European research and development) and EASA – European Aviation Safety Agency. Also, the following European research projects are developed:

ALIS, ACGT, LD-CAST, SUNIDOC, PAELIS, AVE EXEMPLO, COMAVET, MEDSCEN, eMULTICULT, A-PORT, eCERCDOC, ASPECT, EduTubePlus, and also projects funded from structural funds: The Program ”Opportunities for career strengthening in the knowledge society”, "Teacher - creator of educational software", CENAFER, Rural Manager, etc.

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2008


5PARTNERSHIP


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We have succeeded in developing partner-ship networks on the long term to extend them at a international level. Here are a few partnerships concluded in 2010:

The company SIVECO Romania has been recertified as Oracle “Gold” partner."Through the partnership with Oracle, SIVECO Romania facilitates the customers’ access to cutting–edge technologies, used by the biggest companies in the world”, says Rodica Papadopol, Partner Manager SIVECO Romania.

¡_SIVECO Romania, as Microsoft Gold Certified Partner, has participated as strategic partner at global level within GEPS (Global Education Partner Summit) and at the event of launching the initiative Microsoft Partner Advisory Forum for Education.

¡_NETCAD Turkey and SIVECO Romania have agreed on a partnership for carrying out a complete integrated solution, incorporating the Netcad expertise in the field of CAD and GIS solutions and SIVECO Romania expertise respectively, in the expertise of eLearning and ERP solutions.

¡_SIVECO Romania, the Center PREMINV of the Polytechnic University Bucharest and the West University in Timişoara have laid the foundation of NESSI Romania, a national initiative as part of the network of technological platforms Networked European Software and Services Initiative.Through the signing of this partnership, SIVECO Romania will support building a network of organizations activating in the field of software services and the creation of a bridge between the industry and research.

¡_SIVECO Romania has become a member of the European Platform for Development, an initiative of the Human Valences Foundation and brings together Romanian public and private companies from all

economy sectors, representatives of the political milieu, of the civil society and diplomacy, involved in developing projects for the European Union.

¡_SIVECO Romania has adhered to the Regional Pact Agreement for Employment and Social Inclusion Bucharest -Ilfov. The Pact has the role of working instrument for the absorption of FSE funds – European Social Fund, one of the structural funds active in Romania starting with 2007. „By adhering to the Regional Pact for Employment and Social Inclusion Bucharest-Ilfov we will support the efficient use of European financial instruments”, says Monica Florea, Manager European Funds.

Other partnerships:¡_Intel Software Partner;¡_Microsoft Gold Certified Partner;¡_Microsoft Authorized Educational

Reseller;¡_IBM Business Partner;¡_HP Sales and Service Partner;¡_Romanian Association of IT specialists

in the Public Administration in Romania (ANIAP) (ANIAP);

¡_Romanian Association for Electronic Industry and Software (ARIES);

¡_Employers Association of the Software and Services Industry (ANIS);

¡_Romanian-American Chamber of Commerce (AmCham);

¡_Association of Romanian Businessmen (AOAR);

¡_Association for Information Technology and Communications (ATIC);

¡_Aspen Institute Romania;¡_Partnership Against Corruption Initiative

(PACI);¡_United Nations Global Compact;¡_National Commission of Romania for

UNESCO;¡_European Union Consultative Group

ISTAG (Information Society Technologies Advisory Group).


6EMPLOYEES


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“Employees’ motivation and performance are part of the company success. In 2010 too, we have focused our human resources policy on creating opportunities of professional

development through organizing improvement courses, on promoting skills, on employees’ retention and the development of a pleasant and safe environment. In our company, responsibilities run very high, while the expectations are appropriate. And 2010 has proved we have a fantastic team.”

Daniela Bichir, Vice-president Human Resources and Quality

In 2010, the number of SIVECO Romania employees was over 700, the structure of specialties being the following:

¡_80% Research – development and consultancy activities, out of which:•_5% European research projects •_10% Technological consultancy •_30% eLearning•_15% eHealth•_20% eAgriculture

¡_20% Development of Customized applications (CAD)•_10% Marketing & Commercial•_5% Financial & Administrative•_5% Quality Assurance and Control.

For increasing the employees’ performances and for fulfilling the criteria for participation in carrying out projects from European funds, 50 internal and external

training courses have been organized and attended by over 200 employees. The number of women occupying managerial positions has reached 14 – positions of top and middle management.In 2010, all employees have received financial awards for their activity. At end of the year, the most worthy persons from our colleagues, those having a vital contribution to the company success in 2010, have been awarded, within the annual ceremony "Employee of the year".

Thus, there have been awarded the Excellence awards of 2010, the Departmental awards, the Prizes for Human Resources and Quality, the Loyalty Awards (to employees celebrating 5,10 or 15 years of service with the company, respectively).

Team of SIVECO Romania at the "Employee of the Year" Ceremony 2010


7AWARDS


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Our successes are made up of daily efforts. Any award won means a confirmation of the good things we have succeed in doing, but also a drive to continue.

The number of internal and international awards increases every year, so we have so far received over 120 trophies and diplomas. Here is the list that enriched our portfolio in 2010:

1. A project with an important social value has pushed SIVECO Romania in the world final within Microsoft Worldwide Partner Conference 2010!

Our company has received the title "Partner of the Year" in the region of Central and Eastern Europe, in the category "Citizenship" for the project "Knowledge Based Economy". The project, initiated by the Ministry of Communications and Information Society, is taking place in 255 communities in Romania, having as major objective ensuring the access to information for reducing the digital gap, digital literacy and creation of skills for an inclusive society.

"Recognizing the quality of the projects we are running is honoring us, the more that at the contest in 2010, we were in the select company of prestigious firms from the entire world, not just Europe. SIVECO

Romania is running high complexity and large scale projects, with a powerful social impact, decisively contributing to eliminating the digital gap, and by default, to improving the people’s quality of life."

Alexandru Coşbuc, Deputy Manager International Sales

2. SIVECO Romania is nominated within the most disputed business competition in Europe!

SIVECO Romania is among the 10 companies nominated to represent Romania within the prestigious competition - European Business Awards 2010 (www.businessawardseurope.com). Our company has competed in the next round of the contest for the prestigious award Ruban d’Honneur.

3. SIVECO Romania has received the title of Finalist at the "Vertical Market Customer" category for implementing the solution of introducing IT at the Payments and Intervention Agency for Agriculture (APIA), at the Vertical Market category, within the competition European IT Excellence Awards 2010.

The company received at the “Solution Provider” category the title of “Finalist” for implementation of the Document Management solution at STX RO Offshore Tulcea (former AKER Tulcea), and in the “Independent Software Vendor” category for the SIVECO Business Analyzer solution at the Romanian National Bank. 4. European IT Excellence Awards 2010 granted us the “Winner” title for the eAgriculture solution developed and implemented at the Payments and Intervention Agency for Agriculture (APIA), at the Vertical Market Category.

Gabriel Lospa (right), Manager eAgriculture, receives the award for the project developed at APIA, within European IT Excellence Awards Gala 2010.


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5. Irina Socol was nominated in the final of the first edition of the European Awards for female Entrepreneurship in the month of May 2010.

6. SIVECO Romania has received the "Certificate of Appreciation" from NATO Training Group for the efforts of supporting the NATO Training Group / Working Group Individual Training & Education Developments (WG IT & ED).

7. Within the annual competition "Best practices in the public administration" organized by ANFP, the SEI and the Knowledge Based Economy projects have been nominated in the category “Improving public services through an organizational management as well as quality performance management".

8. Excellence diploma on the occasion of participating in the Research salon 2010 was granted by the National Authority for Scientific Research.

9. SIVECO Romania has been designated as winner in the top Green Business Index (GBI) 2010 and has received the following acknowledgements: First place in the Top Green Business Index 2010 for SIVECO Romania, 1st Rank at the "Green procurement" category, 1st place at the "Transport" category, 2nd place at "Buildings Status" category, 2nd place at the "Resources Use" category.

10. SIVECO Romania has received the diploma of “Honorary Member” granted by the Chamber of Commerce and Industry Romania – Tunisia (CCIRT) on the occasion of the official opening of CCIRT, June 2010.

11. Irina Socol has received the trophy "Prix Scientifique" within the competition "European Female Entrepreneurship" organized in June 2010, by the network www.wimadame.com, at the Palace of the European Parliament, Brussels.


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12. Diploma “Ziua Comunicaţiilor 2010” (Communications Day), XIV Edition has been granted to Irina Socol for outstanding contributions to the development of the Telecom sector in Romania.

13. SIVECO Romania was nominated for “Best IT Projects” by the Club IT&C magazine.

14. Irina Socol has received the “Excellence Award – Mr. RON 2010”, granted by the publication Financial weekly (“Săptămâna Financiară”), for the implementation of sophisticated products for introducing IT outside Romania (Dubai, Turkey, Morocco).

15. SIVECO Romania has received the following awards from www.ListaFirme.ro within the Business Top in Romania:• First place in Top Business Romania,

Large Companies, for activities of producing software on demand (Custom Application Development – CAD);

• First place in Top Business Romania, District 6, for activities of service in information technology;

• First place in Top Profit Romania, District 6, for activities of service in information technology.

• First place in Top Profit Romania, for activities of producing software on demand (Custom Application Development – CAD);

16. The eComunitate portal and the ITC training in school and business Program – the two components developed by SIVECO Romania

within the project ”Knowledge Based Economy”, developed by the Ministry of Communications and Information Society – have been nominated by the International Project Management Association (IPMA) in the world elite of the best achievements in the field of project management.

17. SIVECO Romania has received at ROCS 2010 Gala the Excellence Award for the capacity of the SIVECO Applications 2011 solution to reply with innovative technologies to the economic priorities, through Waste Management component and the Project’s Financial Management.

18. SIVECO Romania has triumphed in London, at the prestigious and exclusive competition eLearning Awards, where it has won the Gold Medal for the IT-based Education System (SEI).

Lăcrămioara Bârseti, manager SIVECO Applications, received the award for SIVECO Applications 2011 at ROCS Gala 2010


8ECONOMIC REPORT


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Despite a relatively difficult general situation, our company has continued its strategy assumed five years ago, namely the extension of its presence on the international market, of accessing projects funded from European funds, of preserving a balanced contribution of the income sources between the large and smaller projects, between internal and international projects, between various economic sectors. As a result, the revenue reported for 2010 reached 60 Million EURO.

In 2010, the ratio of income coming from projects contracted directly by SIVECO Romania with public institutions was of approximately 27% from Romania and 18% from abroad.

“Our development strategy is based on keeping the balance between income sources, which allows for minimizing the risks coming from focusing on certain segments - public or private, internally or internationally. This strategy has proved to be a very wise one, given the conditions of a relatively hostile economic environment, of a shrinking internal market and of delay in

launching some public projects. As a priority, according to the strategy already built 5 years ago, we have focused on developing international businesses, the annual growth pace in this segment being of some 25%”, has stated Irina Socol, President and CEO SIVECO Romania.

Market share: According to the study carried out in 2010 by International Data Corp (IDC), SIVECO Romania ranks first on the market of software support and installation (11%) and also on the IT training and education market (21.3%). SIVECO Romania is placed on top positions in the custom software applications market (12%) and is the software integrators market as well as (14.4%). On the local EAS market, SIVECO Romania holds a 21.2% market share, being the leader of Romanian software houses providers of business solutions. On the IT services market, SIVECO Romania holds an 8% market share.


9SOCIAL REPORT

THE SOCIAL BENEFITS OF OUR PROJECTS


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In 2010 too, we have continued to get actively involved in the society life, both by means of the projects for introducing IT, and also through the social actions initiated at the company level.

We support businesswomen!

The young aspirants to the entrepreneur status can count on our business advice! We know to do business and we are ready anytime to support the women wishing a successful career. As member of the exclusive Business Women’s Club "Financiarul", Irina Socol, President and CEO of SIVECO Romania, along with other 11 ladies in the club, managers of successful businesses, have participated in the first edition of the competition initiated by the daily Financiarul -"The 50,000 euro March token".

The competition has been dedicated to young entrepreneurs, under 35 y-os, who want to start a business. 85 business projects have been registered in the competition, project evaluated by the Business Women’s Club "Financiarul", launched in 2009 through a generous initiative. 12 famous ladies from the Romanian business (Bianca Dordea - BRD-GSG, Georgeta Şerban - Gral Medical, Rodica Sfâca - Ronex Prod, Cristina Bâtlan - Musette, Rucsandra Hurezeanu - Ivatherm, Dana Jianu - ProEstetica, Cătălina Stan -BDR Associates, Monica Tatoiu - Oriflame, Doris Carmen Andronescu - Sanador, Irina Socol - SIVECO Romania, Maria Grapini - Pasmatex, Mihaela Nicola - The Group) have contributed to editing and printing a calendar. With the money resulted from the auction of this calendar, the Club has decided to finance the business of young entrepreneurs in 2010.

The ‘March token prize’ went to Sânziana Năstase and Eva Strat who have drafted the plan for a shoe business, named Pixie Shoes.

How do we improve the school curricula?Within the partnership with the Romanian Academic Society, one of the most powerful voices of the civil society in Romania, we have promoted the ideas of freedom, democracy and good governance in Eastern Europe. Practically, within a project dedicated to curricular reform, together with SAR, we have elaborated a project to reform the Romanian educational system, a basis for reforming the entire Romanian society.

We all agree that the curricula have to be improved, that pupils need to be helped to develop the skills they will find useful on the labor market, that teaching mathematics, physics and chemistry has to be based on visual and intuitive representations and not on excessive formalization and abstraction. All these ideas are included in the report “School’s exit from mediocrity – How do we define the key competences and the challenges of modifying the school curricula", carried out by the Romanian Academic Society, along with its partners and support from SIVECO Romania.

The report proposes to the Ministry of Education, Research, Youth and Sport a high performing education system that would deliver the competences necessary for the development of society as a whole and for fostering the pupils individual skills.


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Competition for IT specialistsThe Informatics High School "Grigore Moisil" in Iaşi hosted the Xth edition of the National Informatics Contest „Moisil followers”, an event supported by SIVECO Romania. The competition addresses every year to high school pupils participating at the national stage of the informatics Olympics. Pupils from 28 counties and from Republic of Moldova have registered to the 2010 edition.

"We are happy to see that year on year youngsters attracted by informatics participate in competitions that develop their knowledge, being at the same time a launch platform into a field where the highest level of performance can be achieved. SIVECO Romania supports any initiative helping youngsters to become specialists in the IT&C sector.”

Radu Jugureanu, Manager of AeL Educational Content Department

Over 1,500 pupils participated in the .campion 2010 contest

In 2010, the 7th edition of this year’s .campion competition has attracted over 1,500 pupils passionate about informatics, out of which 12 have been designated winners.

The competition consisted of 11 rounds where training stages alternated with online competitions. Following the results obtained, the .campion 2010 finalists were nominated. The .campion competition is organized and supported by the SIVECO Center for Excellence in partnership with the Ministry of Education, Research, Youth and Sport and represents a performance IT training program, supported by prestigious teachers throughout the country, as well as students, former winners of national and international Informatics Olympics. The competition was launched and coordinated by Emanuela Cerchez and Marinel Şerban, teachers at the Informatics High School “Grigore Moisil” in Iaşi.

“The competitions organized by our company stimulate team work, curiosity and innovation and provide opportunities for personal development.”

Emil Dragomirescu, Program Manager for structural funds

projects POS DRU.


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We encourage innovative methods in education Teachers from higher education, pre-university education and representative of the economic environment have met at the VIII National Virtual Learning Conference (CNIV 2010), hosted by the University of Medicine and Pharmacy in Târgu Mureş. The event has been coordinated by the Bucharest University, in collaboration with SIVECO Romania and Intel.

National Virtual Learning Conference

(CNIV http://www.cniv.ro/) – with its international correspondent International Conference on Virtual Learning (ICVL, http://www.icvl.eu/) – is an original product of SIVECO Romania, within a project launched in 2003.

Debates have taken place based on the works and software products elaborated and presented within the 68 works published during the conference. As main sponsor, SIVECO Romania has offered awards at the Contest “Educational Software“ for elaborating software products in education and research. In parallel with CNIV works, over 70 participants from Romania, Italy, Turkey, Canada, Japan and Republic of Moldova have met at the V International Conference on Virtual Learning (ICVL 2010) coordinated by the Bucharest University.

The participants, as teachers, researchers or specialists had the possibility to exchange ideas in the field of e-Learning technologies for education and research.

The CNIV and ICVL projects are scientific events promoting innovative technologies and methodologies in education, research and continuous improvement, both in the pre-university, and university milieu, respectively, and in the business environment. The main conferences’ objectives consist in promoting and developing scientific research in the fields of eLearning and Educational Software, launching programs for introducing the eLearning technique in the teaching process, promoting and using Educational Software in the higher and pre-university education.

Our company has participated in several programs to the benefit of the community:

1. The Association "Workshops without frontiers" and SIVECO Romania have concluded a partnership for taking over used equipments: copy machines, old monitors and printers. These will be used for endowing Romanian organizations developing social programs.

2. SIVECO Romania has turned the light off at his headquarters, participating in the Campaign against global warming “Turn the light off! With you, we’ll make a billion!”

The event “Earth hour – Let the Earth breathe!” has taken place on 27th of March 2010, between 8.30pm - 9.30pm, and meant to be an alarm signal for protecting the natural resources.

3. We have continued collecting internally generated waste. Thus, we have sent towards the recycling centers 11 tons of paper and cardboard, 4 tons of plastic, 1 ton of tires.


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4. Over 100 of our colleagues have directed 2% of their annual income tax for the previous fiscal year to 33 associations: SMURD, Euromania, Inima copiilor (Children’s Heart), Monastery Sf Gheorghe (saint George), Mia’s Children, SOS Satele copiilor (SOS Children’s Villages, Secherezade, Little People, Federation of Cancer Patients’ Associations, Association of Military Staff, Brebina Parish, SOS Infertility, Catharsis Brasov, INDART, “My dear Bucharest” Association, At Full Sails, Motivation, Association of Ailing Elderly, Hospital Grigore Alexandrescu, Dan Voiculescu Association, PAVEL, Romanian Angel Appeal, Angel, Animal Protection Robi, White Fang, Daisy Hope, Animal Protection Miniş, Group Initiative for Animals, Sky Angel, Save the Children, EMMA, Piticot, Hospice Casa Speranţei (House of Hope).

5. The campaign for making our colleagues responsible regarding the management of resources. ¡_Use resources efficiently! Turn the

light off when leaving the office!¡_Gather the empty toner and ink

cartridges to the benefit of children with cancer! Our colleagues from Technical Support help us!

¡_Choose a place where to collect the paper you do not use anymore! We will send it to recycling centers!

Mădălin Moise, Head of Unit Bid Management, fills in the data of the first transport of empty printer cartridges to be donated to the company Edefau Technik. Part of the money received following theirre-sales will be donated to the Association of Parents with Children suffering from Cancer (PAVEL)


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THE SOCIAL BENEFITS OF OUR PROJECTS SIVECO Romania is actively involved in developing projects on structural funds, both as applicant and as partner in projects co-funded from the European Social Fund through the Sectorial Operational Program for Human Resources Development (POSDRU).

“The references our company has within numerous national and international projects, where we have developed and improved the project management capabilities, motivate us and recommend us to get further involved in projects funded from European funds, for which we are eligible. The European funds represent a chance granted to Romania for a limited time and which has to be capitalized upon as efficient as possible.”

Irina Socol, President and CEO SIVECO Romania

“The projects we are running stimulate economic and social development.”

Cristina Ițcuş, Manager of Structural Funds Department,

SIVECO Romania

The projects we are developing:

¡_ensure the good usage of modern educational instruments;

¡_create competences for an inclusive society;

¡_provide instruments for eliminating stereotypes;

¡_increase the employment opportunities by improving the level of specialization;

¡_generate local development;¡_contribute to reducing the digital gap;¡_develop the managerial and

entrepreneurial competences;¡_stimulate the entrepreneurship

initiatives for a sustainable development.

Our training services have now thousands of beneficiaries:

¡_Teaching staff from the pre-university and university education;

¡_Pupils and students;¡_Trainers;¡_Physicians and medical nurses;¡_Unemployed from urban and rural

area;¡_Managers from urban and rural area;¡_Women looking for a job;¡_Employees from the following sectors:

railways transport, air transport, energy, financial-banking, milling and bread manufacturing, oil and natural gas, constructions.•_Employees in the field of social

assistance;•_Disabled persons;•_Young entrepreneurs.


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Projects:”Professional training and promoting the use of new technologies with the aim to increase the adaptability of employees and managers from all levels in the electrical engineering field to the current labor market requirements”

“Rural Manager”

¡_Beneficiaries: entrepreneurs or future entrepreneurs from rural area, from the 18 counties of the development regions NE, Center and SE, aged over 18, graduates of at least high school or vocational school.

”Training in the Knowledge Society”

¡_Beneficiaries: 3,000 trainer teachers, at the level of the entire country.

”Career development in the Knowledge society”

¡_Beneficiaries: teaching staff from the primary, secondary and vocational technical education, from the region Bucharest –Ilfov and from the regions South Muntenia, North-East, North West, South –East and South –West.

“The key words which this lifelong training program is based on are differentiated training, wiki, blog and the new communication technologies. The participants registered in the program learn about the multiple advantages of using the computer and internet as instruments for research, communication and development of pupils’ creativity”, says Dana Vlădoiu, Program Manager for the projects funded from structural funds - POS DRU.

”A new career – another professional chance!”

¡_Beneficiaries: 1,260 employees running financial-accounting activities.

“The teacher - creator of educational software”

¡_Beneficiaries: 1,500 teaching staff from the pre-university education

“Professional training in the field of neonatology and promotion of using the new technologies for the staff in the healthcare sector”


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¡_Beneficiaries: Staff from the healthcare sector involved in caring for the newborn (neonatologists, pediatricians, obstetricians, GPs, medical nurses or midwives, as well as other categories of medical staff)

”Equal opportunities for successful careers”

¡_Beneficiaries: 1,700 women from vulnerable groups

„University collaborative network and competitiveness for the labor market”

¡_Beneficiaries: 600 students and 80 teachers

“Development of professional skills for reinsertion of unemployed in the active life in the regions South Muntenia and South- West”

¡_Beneficiaries: 1,050 unemployed in the regions South Muntenia and South- West

“Online University collaborative network aiming at developing the capacity to provide skills and competitiveness on the labor market”

¡_Beneficiaries: staff involved in quality assurance and the development of study programs.

„RURAL – Entrepreneur”

¡_Beneficiaries: current entrepreneurs or future entrepreneurs, mostly young persons, from rural area, from the 23 counties of the development regions: North –West, West, South –West Oltenia, South Muntenia, Bucharest-Ilfov.

“Extending the IT skills in pre-university education – efficient use of IT labs”

¡_Beneficiaries: 4,200 members of the teaching staff and ancillary teaching staff in pre-university education

„Alternative professional training using IT solutions – a solution for the reconversion of the labor force in mining industry"

¡_Beneficiaries: 600 unemployed from the mining industry.

“Quality in pneumology medical services through life long professional training and organizational flexibility“

¡_Beneficiaries: 800 physicians in the field of pneumology.

"Lifelong training of Chemistry teachers in the knowledge society"

¡_Beneficiaries: 2,000 teaching staff from pre-university education, teachers teaching Chemistry in the regions South- Muntenia (counties Argeş, Călăraşi, Dâmboviţa, Giurgiu, Ialomiţa, Prahova, Teleorman), South-West Oltenia (counties Dolj, Gorj, Mehedinţi, Olt, Vâlcea) and Botoşani county.

"Innovative approach in the didactic science of subjects from the curriculum area - Technologies"

¡_Beneficiaries: 800 teaching staff teaching the subjects within the curriculum area Technologies from the Cluj, Mureş, Bihor and Alba counties in order to successfully approach the design and adjustment of curricula to the XXI century technology.

“Supporting the special educational system through a dedicated educational portal“.

¡_Beneficiaries: children with special educational needs (mentally impaired, in particular)

”The project aims at developing and implementing educational lessons dedicated to pupils with special needs, as well as acquiring basic skills as regards using the ITC media and the resources and facilities provided by Internet”, has stated Andreea Neagu, responsible for eContent implementation.


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In 2010, SIVECO Romania continued the development of large scale projects with new stages of development, as follows:

PROJECT: THE IT SYSTEM FOR THE PAYMENTS AND INTERVENTION AGENCY FOR AGRICULTURE (APIA)The system ensures the calculation and authorization of payments per farm, including the activities for quality control and audit, the actual performing of payments to farmers, registration into accounting - standard accounting procedures based on the income and expenses accounts.

¡_Evaluation of 1,650,000 agricultural physical blocks;

¡_Processing of over 1,100,000 aid requests submitted by farmers every year;

¡_Training of over 750,000 external users and approximately 5,000 internal users (APIA employees);

¡_Over 2 billion Euro: value of subsidies paid for the 2007-2010 campaigns;

¡_Management of information in 261 local APIA centers, 42 APIA county centers, where the farmers allocated to these centers have submitted their requests.

PROJECT: THE INTEGRATED UNIQUE INFORMATION SYSTEM OF SOCIAL HEALTH INSURANCEThe system aims at improving the health insurance system in Romania, as well as the quality of medical and pharmaceutical services, through collection and management of the economic and medical information necessary for the efficient operation, record of insured persons and of the providers of medical services.

The centralized version of the Unique Integrated Information System has been launched on December 20, 2010, (SIUI 2.0). The system has been implemented and re-engineered at national level for all the IT modules.

"SIUI now represents the biggest IT-based operational system in Romania, detaining a complex database with information on persons benefiting from the health insurance system in Romania."

Dragoş Dobran, eHealth Department Manager

DIMENSION (at the level of 2010):

¡_42 County Health Insurance Houses;¡_48,326 physicians;¡_12,629 GPs;¡_86,232 medical assistants;¡_532 hospitals;¡_137 ambulances;¡_407 providers of home care services;¡_807 medical recovery units;¡_89 sanatoria recovery centers;¡_204 providers of medical devices;¡_4,218 clinical ambulatories;¡_2,141 paraclinical ambulatories;¡_5,294 dentistry ambulatories;¡_4,331 pharmacies

PROJECT: NATIONAL CUSTOMS AUTHORITY DIMENSION (At the level of 2010):

¡_National Customs Authority (ANV) – HQ body;

¡_8 Regional Directions for Excises and Customs Operations (DRAOV);

¡_74 County Directions for Excises and Customs Operations (DJAOV) and Customs Offices;


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¡_24/7 connection with electronic data transmission by means of the Common Communication Network of the European Commission (CCN) and of the Common System of Interfaces (CSI);

¡_over 10,000 electronic documents processed on a daily basis;

¡_over 1,000,000 electronic documents stored annually in the database;

¡_average time of reply to a data / information request: 1 sec.

PROJECT: THE IT-BASED EDUCATION SYSTEM SEI is a complex IT program, initiated by the Ministry of Education, Research, Youth and Sport, whose main objective is to sustain the teaching and learning process in the pre-university education system with cutting-edge technologies, a program implemented by a public-private partnership. The main companies involved in implementing SEI are SIVECO Romania, HP and IBM.

SEI is the most appreciated Romanian project in the field of education, being awarded in important international competitions: World Summit Award, European eGovernment Awards, European IT Excellence Awards, International Project Management Association, eEurope Awards for eGovernment.

DIMENSION (At the level of 2010):

¡_over 4 million beneficiaries at national level;

¡_140,000 trained teachers;¡_15,000 computerized laboratories;¡_192,000 computers;¡_3,700 AeL multimedia lessons;¡_1,500,000 candidates in Baccalaureate

exam (2003-2010);¡_441,953 teacher’s nomination upon

vacant positions (2003-2010);

¡_2,000,000 pupils distributed in high schools (ADLIC 2001-2010);

¡_149,000 users registered on the portal edu.ro, 2,000,000 visitors, over 6,000 articles and 1,300,000 messages posted on the forum.

PROJECT: KNOWLEDGE BASED ECONOMY (EBC)Training program in the field of computer use and of the information technology and communications (TIC). “The project is addressed to the rural area and is developed in partnership with city halls from 255 communes and small towns, where there is no digital access to infor-mation, and subsequently no competences to use it and exploit it”, declares Mihai Ionel, Customized Applications Department Manager.

BENEFICIARIES: 255 rural communities

DIMENSION (At the level of 2010):

¡_1.8 million beneficiaries;¡_8,000 users of the portal ecomunitate.

ro;¡_77 schools participating in the

competition eVacanţa;¡_5,225 participants in training courses:

teachers, entrepreneurs, office clerks in administration.


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PROIECT: SIVABON at the Credit BureauDIMENSION (At the level of 2010):¡_Over 36,000,000 credit reports issued in

the latest years;¡_Average number of credit reports issued

per day: 30,000;¡_Maximal number of registrations loaded

into the system: 500,000;¡_Average reply time to a credit report

request: 1 sec.

Research & Development projectsInvolvement in research projects is a constant of our activity. Here are a few projects developed in 2010:

SEFIN PROJECT

The SEFIN project provides pupils with the possibility of achieving school performance at their own learning pace.

BENEFICIARIES: pupils from the higher secondary education (high school classes XI, XII, XIII).

“The project results can constitute an important background for sustainable social development, through increasing the efficiency of the education system.”

Cristian Fota, Project Responsible

PAELIS PROJECT

The PAELIS project ensures students’ access to digital courses, facilitates team work and collaborative projects. The project, launched in 2007 and completed in 2010, helps universities, providing them with a modular eLearning portal, ensuring on one part the flexibility of electronic management of the educational process through administration facilities specific to an university, and, on the other hand, the efficiency of the learning process, by making available for students and teachers online evaluation and remote work modules.

BENEFICIARIES: universities

SIMRIC PROJECT

Waste Management with the help of an Integrated Information System is a new solution supporting the waste producing economic agents. The Information System for the Management of Material Resources (SIMRIC), a project carried out by SIVECO Romania, ensures the IT – based management of waste, involving all the activities related to their collection, transport, treatment, exploitation and disposal.


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SIVECO Romania's partners in this project are INCDPM-ICIM Bucharest and the Polytechnic University of Bucharest. The Contracting Authority is the Management Agency for Scientific Research, Innovation and Technology Transfer (Ministry of Education, Research and Innovation).

BENEFICIARIES: waste producing organizations

TERENCE PROJECT

Children with impaired hearing can develop their capacities of understanding texts with help of an adaptive learning system. European experts from 8 countries provide specialized teaching content within the TERENCE project. This will be available for school age children with impaired hearing, to help them better understand the texts they read. The adaptive learning implies designing the teaching content in such a manner for each user to be able to go through the materials at his/her own pace.

Within the TERENCE project one will supply tools for understanding stories and inference - making, along with a reference adaptive learning system that would help them make connections between different events in the texts they are reading.

BENEFICIARIES: children with impaired hearing aged 7 to 11 years.

EDUTUBEPLUS PROJECT

The projects brings a new concept for presenting lessons, based on an European multicultural library with 5,500 video educational products and on an on-line platform for the publishing, uploading, exchange and management of video materials. These add to other electronic services dedicated to using the EduTubePlus Library in the classroom – support for on-line creation of pedagogical activities of video type and for on-line translation of video and educational materials.

BENEFICIARIES: pupils in the pre-university education

"The EduTubePlus project in which our company has participated for two years, along with 16 partners from 12 European countries, encourages the use of innovative practices in every school. Pupils in 60 schools have now within their r e a c h these attractive resources, built based on the school curricula", has stated Delia Oprea, project coordinator on behalf of SIVECO Romania.


10ENVIRONMENT REPORTING


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REPORTING ON THE ENVIRONMENTSIVECO Romania targets its efforts in the direction of a sustainable development, both as regards the financial-economic performances, and the social and environment related performances. Long term development cannot be based but on a strategy where the financial and market objectives are compatible with the expectations of the main co-interested groups, clients and partners, shareholders, employees and community, as well as with the legal and moral obligations for environment protection.

The company strategy for sustainable development is defined around three central objectives, envisages simul-taneously: ¡_generating profit on the long term, while

creating at the same time opportunities for the technological progress and for the absorption of this progress by the communities;

¡_investments in research and educations, investments that would reflect both in products development, under the form of product social benefits, and also in training employees and future IT specialists;

¡_responsibility towards the environment, an obligation we are taking into account during the whole production chain, form the procurement policies up to the product development strategies and to current activities specific to the company processes.

¡_the components from the integrated package SIVECO Applications 2011 – of waste management, documents management, transports management, inventory management, payroll management etc. – allow the rational use of the resources necessary to any organization, paper, fuel, energy etc.

¡_reduce the paper consumption at the beneficiary, especially in case of the applications dedicated to the public administration;

¡_reduce by 30% the paper consumption as a result of the documents circulation and storage in electronic format between departments or towards / from external partners;

¡_reduce resources consumption, especially energy, through increasing the work output, by increasing the quality of work, through eliminating calculation errors, and thus through a more efficient use of the human capital, of the time and the other resources necessary for the organization activity;

¡_reduce by 25% the time spent with registering and issuing the accounting documents, hence work efficiency grows by 25%;

¡_reduce by 60% the number of problems regarding overstock, slow movement inventory or dead stock;

¡_reduce by over 75% the time used for processing penalties;

¡_increase by over 20% the rate of collecting receivables;

¡_reduce by 30% the time used for processing information on the employees;

¡_reduce by 70% the work volume necessary for salaries calculation, while eliminating at the same time errors of calculation.


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The employee mobility plan has continued in 2010, too, when over 4,000 trips towards and from the office took place. This plan has become a case study in the biggest European portal of urban transport and mobility (ELTIS) http://www.eltis.org.

Our efforts have been rewarded during 2010 with a few very important awards:

¡_SIVECO Romania has been designated as winner in the top Green Business Index (GBI) 2010, the first top of green companies in Romania, carried out by Green Revolution Association (www.greenrevolution.ro) in partnership with the Ministry of Environment and has received the following acknowledgements:

First place in the Top Green Business Index 2010 for SIVECO Romania, 1st Rank at the "Green procurement" category, 1st place at the "Transport" category, 2nd place at "Buildings Status" category, 2nd place at the "Resources Use" category.

First edition of GBI registered over 180 participating companies, while the final top has been carried out by a team of independent environment analysts. “Apart from the actions taken at the company level, which include specific activities regarding the environment protection through waste management and rationing consumption of natural resources or encouraging the use of alternative means of transportation, SIVECO Romania develops IT solutions helping organizations to reduce and increase efficiency in using resources. Thus, the solution for documents management SIVADOC reduces by 30% paper consumption; by 45% the time allocated to documents management and by 15% their costs.”

Irina Piti, Key Public Account Manager


11COMMUNICATION ON PROGRESS


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In 2010 we have launched the report Communication on Progress based on the Global Reporting Initiative Indicators (GRI) – 10 Principles of the United Nations Organization.

Global Compact is an initiative of the UN Secretary General of creating a partnership between the United Nations and companies, to achieve sustainable development at global level. The program has become operational in July 2000.

Global Compact is a network formed of UN agencies, companies, trade union organizations, business organizations, academic organizations, civil society organizations, governmental or admini-strative institutions. Global Compact acts as a guide for the companies focused on CSR.

The program presents the guidelines that are subject to a set of 10 universal principles, divided into four fields of interest.

Since 2010, SIVECO Romania is integrating the 10 Principles of the United Nations Organization into the social responsibility policy. For our company, business ethics is the foundation on which we build relations with our customers, partners and employees and represents at the same time, a strong competitive advantage. A business sustainable on the long term cannot develop unless it starts from healthy principles, consistently implemented, day in, day out.

The quality of inter-human relations among all the interested groups represents a priority for our company. From this point of view, we consider it is extremely important, in the interest of our shareholders, employees, partners and customers, of the community in which we are active, that the company management should be a model of ethical business behavior.

"In all we have been undertaking for the past 19 years, we follow compliance with the code of professional ethics and with the rule of professional behavior set through the company procedures and we ensure at the same time that our management is high performing, transparent and flexible. All the decisions we make, take into account the impact they are going to have upon the employees, shareholders, customers or community.

Acceding to the Global Pact is an important commitment for our company. The decision to formalize an annual report, in the manner in which we do respect the ethic principles assumed at global level by the business world, gives us the possibility to review and adapt the policy referring to employees, environment, community, but also to monitor the progress we have made. This commitment along with the annual elaboration of the social responsibility report, represent almost unique initiatives in the Romanian business environment. Therefore, it is a great joy and honor for me to announce carrying out our first Communication Report regarding the implementation of the 10 Principles of the United Nations Organization within SIVECO Romania."



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PRINCIPLE 1 HUMAN RIGHTS Businesses should support and respect the protection of internationally proclaimed human rights

COMPANY POLICY

The activity of SIVECO Romania abides by the local and international legislation regarding the respect of human rights. The values we support are concern for the customers, employees, partners and shareholders, impeccable quality of the products and delivered services, and the responsibility to the communities where we develop our activity.

The company SIVECO Romania has developed and applies internal procedures dedicated to the management and employees regarding the respect of human rights, quality standards, work safety norms, integrity and responsibility towards the environment. These procedures are periodically updated by the members of the managerial team and by the team in the Quality Assurance department.

PRINCIPLE 2HUMAN RIGHTSBusinesses make sure that they are not complicit in human rights abuses

COMPANY POLICY

Principled and virtually, the employees are the most precious asset of our company. At the same time, we have to mention that by a performing management, employees are guaranteed and virtually ensured the most important right – the right to work and to the dignity this entails.

Our company ensures that employees should not be privileged or victims of discrimination because of their race, nationality, ethnic background, language, religion, social status, sexual orientation. Our employees have the right to equal salary for equal work, to an equitable and satisfying remuneration, the right to set up trade unions and to affiliate to trade unions, right to medical care, to social security and to social services.

Our shareholders, suppliers, partners and collaborators respect the human rights. In the relations among employees, we encourage integrity and honesty.

Through the educational projects deve-loped in partnership with NGOs, public and private institutions with which we share fundamental moral values, our company contributes to the democratization of access to information and to the expression mechanisms for all the citizens.

SIVECO Romania has adhered to several global alliances of good practices in business, whose standards and ethical principles it takes on: United Nations Global Compact, under the aegis of United Nations Development Programe (UNDP), and Partnership Against Corruption Initiative (PACI), under the aegis of the World Economic Forum.


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PRINCIPLE 3 LABOUR STANDARDS Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining

COMPANY POLICY

The employees of our company have the freedom to join any trade union, at their choice.

All employees are free to be part of any association or nongovernmental foundation.

Every employee has the right to negotiate his/her salary.

In conformity to the legislative provisions, the employees of SIVECO Romania have expressed their will to be represented at the bargaining of the clauses of the Collective Labor Contract by employees chosen through the vote of at least half of their total number. These promote and defend the employee’s interests in the relation with the employer and the duration of their mandate is of 2 years.

PRINCIPLE 4 LABOUR STANDARDS The elimination of all forms of forced and compulsory labor

COMPANY POLICY

In our company any form of forced and compulsory labor is excluded. Through the individual labor contract, signed by each employee, the duration of the labor day is specified to 8 hours, the right to holidays and trainings as well. Every employee receives much more than the minimal wage per economy according to the job offer and to the individual CDP (Career Development Plan) where each employee sets with his/her hierarchical supervisor which are the KPI (Key performance indicators). Also, every employee has the right to terminate anytime his/her legal labor relations.

The development of all these aspects represent the subject of internal procedures: P-QS-07-01-Management of the Recruitment Process; P-QS-07-02-Management of the Training Process; P-QS-07-03-Career Development Planning; P-QS-07-04-Exit of Personnel; P-QS-07-06-Management of the Work Environment; P-QS-08-02- Internal Communication; P-QS-08-03- Internal Audit.


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PRINCIPLE 5 LABOUR STANDARDS The effective abolition of child labor

COMPANY POLICY

The company SIVECO Romania supports the abolition of child labor.

PRINCIPLE 6 LABOUR STANDARDSThe elimination of discrimination in respect of employment and occupation

COMPANY POLICY

Our company encourages equal opportunities. No employee is subject to any form of discrimination based on gender, race or physical abilities, or religion.

Any form of physical or verbal harassment is strictly forbidden. In our company there is a balanced ratio of management positions, in conformity to the European Union requirements regarding elimination of gender stereotypes on the labor market.

We consider that at this moment SIVECO Romania offers one of the most attractive benefits packages among businesses in Romania.

PRINCIPLE 7 ENVIRONMENT PROTECTION

Businesses should support a precautionary approach to environmental challenges

COMPANY POLICY

As leader on the software market, our company assumes its responsibility towards the environment, by promoting good practices in environmental issues and cultivating these values through its policies of partnerships, through involvement in programs developed by organizations from the business environment and the nongovernmental sector.

PRINCIPLE 8 ENVIRONMENT PROTECTIONBusiness should undertake initiatives to promote greater environmental responsibility

COMPANY POLICY

SIVECO Romania focuses its efforts towards a sustainable development, both regarding the economic financial performance as well as the social and environment performances.

We appreciate that long term development can only be based on a strategy where the financial and market objectives are compatible with the expectations of the main co-interested groups, customers and partners, shareholders, employees and community, as well as with the legal and moral obligations concerning environment protection.


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PRINCIPLE 9ENVIRONMENT PROTECTIONBusiness should encourage the development and diffusion of environmentally friendly technologies.

COMPANY POLICY

"On the background of concerns regarding preserving a healthy environment, the specialists of our company imposed themselves as promoters of „Green Economy” principles, proposing ecological IT solutions. The SIVECO Romania solutions for waste management, for documents and workflows

management or of transport management allow the rational use of the resources necessary to any organization, paper, fuel and energy etc."

Anca Crahmaliuc, Marketing &Communication Manager

PRINCIPLE 10ANTI-CORRUPTION

Businesses should work against corruption in all its forms, including extortion and bribery.

COMPANY POLICY

Our company fights against any forms of corruption including bribery, political influence, external pressure or extortion.

SIVECO Romania has adhered to the Partnership Against Corruption Initiative in 2006 Partnering Against Corruption Initiative (PACI) is based on a set of principles of corporate civism as defined by the World Economic Forum in colla-boration with Transparency International and the Basel Institute of Governance.

INDICATORS

ZERO LABOR ACCIDENTS

ZERO PROFESSIONAL ILLNESSES

ZERO CASES OF SEXUAL HARASSMENT

ZERO EMPLOYEES’ ACTIONS IN COURT AGAINST THE COMPANY

ZERO EMPLOYMENT UNDER AGE OF 18

ZERO DISCRIMINATIVE ACTIONS


12TARGETS IN 2011


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“For 2011, we have already ensured a strong financial and operational stability, due to contracting in previous years of several multiannual projects in the field of eLearning, eCustoms, eAgriculture, eHealth, Credit Bureau, in countries with high potential from the area of North Africa, Near and Middle East, CIS and for important institutions of the European Commission. Another vital development line is represented by the projects developed on structural funds – both in Romania, and also at European level.

Without launching into hazardous forecasts, given a global any economic environment characterized by lack of predictability, we consider a turnover growth rate of some 10% in 2011 as being realistic conservative.”


Objectives:

¡_Reaching the annual economic – financial targets, both at the level of the company, and at the level of each department;

¡_Maintaining the ISO 9001:2008 certification and implementation of ISO 14001, ISO 27001 and OHSAS 18001 standards;

¡_Increasing our customers’ satisfaction through delivery of high quality products and services and by respecting the deadlines we have committed to by contract;

¡_Promoting the quality and environment standards in our customer relations, so that these should know and comply with the requirements regarding the quality of products and environment protection;

¡_Building a competitive and innovative work environment by attracting and training the best professionals in the field;

¡_Providing a motivating work environ-ment through: adequate training, ensuring the conditions for professional and career development, recognizing the contribution of each employee to the company success;

¡_Creating of strategic partnerships in the university milieu and in the civil society, aiming at promoting common values and good business practices;

¡_Investments in research and educational programs aiming at reforming the teaching methods and of encouraging innovation and performance;

¡_Continuous evaluation and monitoring of the environment aspects in order to prevent pollution;

¡_Optimizing the specific consumption of materials and utilities and minimizing the losses, monitoring, at the same time, the application of solutions for waste recycling.

EDITORIAL TEAM Coordinator: Anca Crahmaliuc

Editor: Georgiana CapuerdeTranslation: Virginia Hristu

Contributors: Alina Mureşan, Ştefania Stănică,Dana Oniga, Corina Cador, Cristina Soldatu

Proofreading: Elena PostoleLayout: Cătălin Podariu - DARK Creative Solutions

SIVECO RomaniaVictoria Park, 73-81 Bucuresti-Ploiesti Drive, C4 Building, District 1, 013685 - BUCHAREST, ROMANIAPhone: +40 (021) 302 3300; Fax: +40 (021) 302 [email protected]

annual social responsibility report · large scale project – at that moment the largest developed...

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