annual status report accessibility updates...accessibility testing provides quality technological...
TRANSCRIPT
ANNUAL STATUS REPORT
ACCESSIBILITY UPDATES 2015
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Conestoga College acknowledges its legal and ethical obligations as outlined in the 2005 Accessibility for Ontarians with Disabilities Act, and continues to strive towards a fully accessible environment by 2025.
Initially introduced as a means of addressing and eliminating systemic barriers faced by people with disabilities, the act is comprised of standards and regulations that impose specific obligations on businesses in the areas of customer service, employment, information and communication, transportation, and built environment. 2015 marks the ten-year anniversary of the act, and accessibility at Conestoga College has seen a tremendous growth in its commitment to accessibility. The recognition that accessibility is a commitment that must be embraced at all levels and by all facets of the organization has led to collaborative efforts that have yielded notable achievements. Conestoga College further endeavors to make its learning, living, and working environments accessible to all persons with disabilities, and seeks to do so in a manner that most respects the dignity and unique circumstances of each individual.
Over the last several years, the college has made considerable strides in the area of accessibility. As a demonstration of the fact that the commitment to accessibility is a college-wide initiative, there has been an emphasis on employee training and development. Additionally, the college has placed a high priority on generating accessible online material, including improvements to the online learning platform used by all faculties. The physical accessibility of the campus has also been improved, including the installation of accessible staircases, bathrooms, and the building of a new accessible library. The achievements thus far exceed what can be mentioned in an introduction, and are elaborated upon in this report, and only serve to further remind the college that accessibility is a work in progress; that full accessibility is not only ethical but mandatory; and that it must continue to remain a priority when making all decisions. Please read of our accomplishments to date.
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Accessibility Services
Accomplishment
In this last year, the number of students served within Accessibility Services has increased to 1,316, a 7% increase from the previous year.
Impact
Accessibility Services is serving more students than ever.
Accomplishment
Accessibility Services moved to an electronic filing system. New accommodation renewal system allows students to have their accommodations automatically renewed from one semester to the next. Accommodation letters are now located on the web via the Accessibility Hub.
Impact
Returning students now have easier access to accommodations.
Accomplishment
Support Staff have received Safe Talk and Mental Health training. Proctors and Lead Invigilators have received greater mental health awareness communication and training
Impact
Staff is better prepared to support student mental health.
Accomplishment
The front office of Accessibility Services at the Doon Campus has been redesigned to create greater physical space, computer access, and ease of use. Chairs and tables are easily moved about for a more open and flexible setting with enhanced personal space. The addition of artwork prints results in both and interest factor and a calming influence on visitors and staff alike. An accessible computer work station is strategically positioned in the waiting area allowing students to access accommodation forms from the Accessibility Hub as they wait for appointments.
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Impact Accessibility Services is a more welcoming environment for students
Accomplishment
Accessibility Services website has been improved to meet WCAG 2.0 Level A standards and to increase clarity of information. Accessibility Service information is easier to find and navigate.
New mental health pathways for students without documentation have been established in collaboration with Counselling Services. Accessibility Counsellors are now available for students who need to ask questions re potential disability documentation.
Impact
There is greater access to support for students without documentation who may experience mental health challenges.
Accomplishment
The AT Lab has acquired 4 new high definition monitors and a new Optelec reader for low vision students. A new braille and embossing printers were purchased.
Impact
The Lab is better equipped to serve low vision students
Accomplishment
Note taking systems have been improved
Impact
Students have better access to tools and options
4
Accomplishment
Discovery Day collaborated with the CICE program to better meet the needs of students, parents and educators visiting Conestoga. Our summer transition program doubled in size on account of a collaboration with the University of Guelph. STEPs was a four day transition program for students with mental health challenges which was highly successful
Impact
There is greater transition support for students with disabilities entering Conestoga
Accomplishment
Lead Invigilators have received better training on relevant software and accommodation processes. Invigilator and proctor roles have been clarified
Impact
Accessibility Testing provides quality technological support and invigilation of computer tests.
Accomplishment
Positioning of furniture in individual offices has been reviewed for both safety considerations as well as enhanced accessibility. Clearly marked signage has been added inside and directly outside the office to facilitate way finding. Stand up banners have been located into recessed areas of hallway so they do not impede sightlines or access
Impact
Accessibility Services has a more welcoming, accessible and clearly marked front office
Accomplishment
The Accessibility Testing Services has been relocated to a more central location in the Main Building. New automatic door opener has been installed in new Accessibility Testing office
Impact
There is easier physical access to the accommodated testing office
5
Accomplishment
Meetings with CSI, Facilities Management, Housekeeping and Accessibility Services have resulted in the approved positioning of tables, booths, garbage cans and recycling bins located in Atrium, Cafeteria, Student Life Centre, outside the library and in common hallways
Impact
Students have easier access to and around Conestoga events
Accomplishment
Faculty and Service visits to staff meetings has resulted in a greater understanding of College processes and better information for students
Impact
Student referrals are better between faculty and services
Alumni and Development Office
Accomplishment
Alumni and Development have added Closed Captioning to all videos we have created to support our activities
Impact
Better access for individuals who are hearing impaired
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Accomplishment
Alumni and Development will ensure that all webpages and emails include a statement that invites the viewer/recipient to provide feedback to us
Impact
The Alumni and Development web pages are being redeveloped and will meet AODA standards. Web pages will invite visitors to provide feedback to the department on their experience using the web pages. These changes will assist those using screen readers to access the information on the web pages
Accomplishment
For events, all of our emcees will, at the conclusion of the event, invite the audience to provide feedback to our staff and office
Impact
This will provide individuals with another access point in providing feedback for accessibility considerations regarding the execution of college events.
Accomplishment
All event registration forms will be revised to include questions that ask if specific accommodations are required by the registrant, e.g. hearing impaired person requiring someone who can communicate sign language to attend the event
Impact
Registrant will be able to fully participate in events. This change will ensure that all registrants are accommodated
Accomplishment
All materials used in the office (brochures, booklets, websites, emails, reports, videos) will be made available in alternative formats upon request. All staff will be instructed in responding to such requests and providing the appropriate response
Impact
Provides the public and clients with access to alternate formats.
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AODA Committee
Accomplishment
Established budget line for College wide accessibility initiatives, managed through facilities
Impact
Facilities can now facilitate new accessibility features and retrofits on an annual planning cycle.
Accomplishment
Integrated Captioning procedure into new Library structure
Impact
College staff and faculty now have easier access to captioning information and processes.
Accomplishment
Developed Special Timetabling committee to work towards making sure students can access specialized accommodations that require early set up
Impact
An ad hoc advisory is still looking into how to work with College systems to ensure students can have their accommodations set up and ready to go when the semester begins.
Accomplishment
Made adherence to Accessibility Testing procedures mandatory for all faculty
Impact
Faculty has been informed that accommodated test booking procedure is mandatory.
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Athletics and Recreation
Accomplishment
New Recreation Centre is in the process of being constructed. AODA building requirements have been taken in to account in all aspects (e.g. braille has been included on door signage, elevator access to 2nd floor common space and fitness centre).
Impact
This will eliminate some of the barriers students and community have when accessing the facility.
Accomplishment
Fitness Centre has been redesigned and equipment has been purchased to meet the needs of people with various abilities. Multiple pieces of equipment are AODA compliant.
Impact
This allows students with disabilities to have better access to equipment for fitness training.
Bookstore
Accomplishment
Online ordering that provides a variety of methods for students to purchase and receive learning materials. Materials may be ordered ahead of time, ready for in-store pick-up, ordered for delivery to a home address, or ordered via ‘Books on Beds’ which delivers the materials directly to the student’s room at the Residence.
Impact
Buying books at the college is now easier, web based and more accessible for all students
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Accomplishment
Bookstore mailbox was moved to an accessible height.
Impact
Postal box is more accessible.
Accomplishment
A procedure was established with Accessibility Services to ensure that students with major access issues could be exempt from line-ups at the busiest times of the year
Impact
Students who have difficulty standing or are in chronic pain do not have to wait in lines for books.
Accomplishment
Bookstore was renovated to include accessible doors and buttons as well as mobile fixtures.
Impact
New features and layout allow for better mobility in the renovated space. Bookstore entrance is now much more accessible.
Accomplishment
Signage has been posted in the Textbook area of the Bookstore to assist in finding sections. This includes large overhead signage for School areas and also smaller, shelf height signage (letters) labeling each shelving unit.
Impact
Students are able to source their course materials more efficiently by following signage to the corresponding section.
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Accomplishment
Bookstore has requested that those faculty and staff adopting course materials check with the publisher that an accessible version is available upon request.
Impact
Working towards ensuring that all required materials will be available in an accessible format upon request.
Accomplishment
Bookstore works with Adaptive Technology Lab and provides contact information and textbooks to be scanned into alternative formats.
Impact
Provides a more efficient process to get an accessible version of textbooks from smaller and non-domestic publishers.
Accomplishment
Bookstore completed a web page update removing old links and documents. Bookstore completes accessibility checks on web posted documents and those that are shared internally. Bookstore works with web services if there are errors in the documents to get them compliant.
Impact
Ensures that documents posted on the Bookstore website are accessible.
Accomplishment
Bookstore has installed mobile shelving and merchandising carts.
Impact
Provides accessible pathways throughout the merchandising area of the Bookstore.
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Accomplishment
Accessibility is enhanced as a result of a redesigned entrance way and wider space between aisles
Impact
Reduction in obstructions throughout the store.
Accomplishment
Attempt to brighten up store with improved lighting
Impact
Improvement in overall sightline and brightness
Accomplishment
Accessible storage rack for bags and other heavy objects
Impact
Reduction in physical strain of carrying personal belongings throughout the store
Accomplishment
Improved signage on shelves, hanging from ceiling and mounted on walls
Impact
Readable as a result of larger font size and black background on white lettering
Accomplishment
Point of sale counters are well positioned with a section for customers for those that require accessible heights
Impact
Provides accessible heights for clients
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Career and Academic Success
Accomplishment
Career Centre workshop PowerPoint presentations, calendars, resources and hand-outs made accessible. Participants are asked upon registration if they require alternative format.
Impact
Provides improved access by all clients to access and view the services provided by the Career Centre.
Accomplishment
Adjustable desks for Career Centre Clients and for Cambridge students (150 Main St.)
Impact
Clients can access computers
Accomplishment
Staff training on adaptive technology
Impact
Staff are more able to support adults who use adaptive technology.
Accomplishment
Staff training on creating AODA compliant materials continues to be offered.
Impact
Staff are creating accessible documents
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Accomplishment
Many Academic Upgrading courses have components on eConestoga
Impact
Increased accessibility for students needing this format.
Accomplishment
More Academic Upgrading material is AODA-compliant.
Impact
Accessible for students needing this format.
Accomplishment
Installed Adobe Pro on staff computers
Impact
Facilitates creating AODA-compliant materials in PDF form
Accomplishment
RWG has been loaded on all computers in AU. We have a limited number of Dragon and Kurzweil licenses which were updated. We also purchased various adaptive aides (e.g., large calculators, high contrast keyboards, additional adaptive software, etc.)
Impact
Increased accessibility for students at all campuses offering preparatory programs.
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Accomplishment
Mental Health First Aid Training One staff member has attended training; all CAA staff to participate in workshop on Nov. 7, 2014 and 26 staff to receive certificate training on “Safe Talk” (Suicide Awareness) on Nov. 7, 2014)
Impact
Staff are more able to recognize and support mental health issues, including making appropriate referrals.
Accomplishment
Provide accessible or conversion-ready electronic format as needed
Impact
High-speed scanners purchased to allow for text documents to be stored in digital format (allows for use with adaptive technology/software). Staff are aware and can access AERO (Alternative Education Resources for Ontario).
Accomplishment
Contributed to purchase of Read and Write Gold license
Impact
Students and clients will have access to screen reading software in all locations of the College.
Accomplishment
Staff participated in Mental health First Aid certification, IASR and Ontario Human Rights code
Impact
Better resourced staff
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Accomplishment
Electronic switch to be installed in Cambridge (150 Main St.)
Impact
Access for wheelchair bound students
Continuing Education
Accomplishment
New Web Page Development: In process of redeveloping the Associate Faculty web page we are ensuring that design/development adheres to AODA standard. AODA information and updates for AF access. Sub navigation linking to our Conestoga Accessibility Services web presence
Impact
Students have more resources available that meet accessibility requirements.
Accomplishment
Associate Faculty Handbook: Updated section on AODA and Accessibility for faculty reference and application with contact information
Impact
Instructors are more informed about accessibility requirements for online media and content, and better understand how to meet those requirements.
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Accomplishment
Professional Development: Recent conference included staff table top displays and opportunities to discuss AODA compliance, referenced an interactive session on instructional and evaluation strategies as delivered by Organizational Development and increased alignment with Organizational Development through sessions and linkages with AODA supports/expertise for classroom applications. Ongoing eUpdates to over 800 Associate Faculty with an ongoing AODA reference to support compliance messaging- present and future. Increased alignment with Organizational Development to ensure Associate Faculty have access to workshops, checklists, college resources during non-traditional time frames.
Impact
Instructors are more informed about accessibility requirements for online media and content, and better understand how to meet those requirements. Associate faculty have access to this professional development.
Co-op and Career Services
Accomplishment
MyCareer on-line portal was updated to Version 3 using Bootstrap
Impact
MyCareer portal is AODA compliant
Accomplishment
All Co-op and Career Hub resources are available on MyCareer; new documents are being created in accessible PDF format. Goal for 2016 – convert the few remaining older documents
Impact
Students have electronic access to all Co-op and Career Hub resources, including job postings, employment preparation tools and career and educational planning resources
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Accomplishment
Instructional and promotional videos can be accessed through MyCareer. They provide valuable information and tips on such topics as the benefits of career advising, searching for a job or securing a co-op work term abroad. New videos are being developed for release in early 2016
Closed captioning is added to the instructional videos. New videos are not launched until closed captioning is added
Impact
The videos are especially helpful to students who are visually impaired or have learning disabilities and cannot easily read documents
Hearing impaired students benefit from the videos
Accomplishment
Job and career fair guides are now available on-line. Career Fair Plus, a smart phone App that provides job and career fair information, has been launched to enhance students’ experience at the job and career fairs
Impact
Easy and convenient mobile access to job and career fair information provides a resource to help students better prepare for these career and employment events
Accomplishment
A quick response protocol for accommodation requests was developed and is reinforced on an on-going basis
Impact
Co-op and Career Hub staff are prepared to respond quickly to individual requests for accommodation
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Accomplishment
On-line resources are being converted (on going) to an electronic format compatible with adaptive technologies
Impact
Resources are now available to students who use adaptive technologies
Accomplishment
AODA information is available on the employer resource section of MyCareer. Information about the Abilities Connect funding has been added and is promoted to employers. Staff are attending webinars and meetings with Accessibility Services and the funder
Impact
Employers can access financial assistance when hiring students with disabilities into their workplaces
Accomplishment
Interview Stream was launched in the fall of 2015. This is an online platform that helps students practice and improve their interview skills using webcam technology
Co-operative Education has incorporated InterviewStream into the Co-op and Career Preparation courses
Impact
Help students polish and refine the skills they use in interviews and help faculty enhance the curriculum with interview and presentation assignments
The InterviewStream technology is easy for students with vision or hearing impairments to use
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Accomplishment
A staff training session with Accessibility Services is scheduled for January 2016
Impact
Improved staff knowledge and comfort levels to better serve students with disabilities. Provided staff with information to support employers who are hiring students and graduates with disabilities
Accomplishment
Accessibility Services staff will review the Co-op and Career Preparation and co-op work term (eConestoga) courses for AODA compliance and will suggest enhancements
Impact
While courses are currently compliant, this initiative will improve functionality and ease of use for all students, especially those with disabilities
Accomplishment
New hybrid co-op alternative course, Career Management in Canada (GCM2000) being developed; online portion (eConestoga) will be designed by the Online Learning Centre and will be AODA compliant
Impact
Cutting edge course design techniques are being used to ensure the course is accessible to all students as well as interactive and engaging
Accomplishment
Co-op Education and Graduate Recruitment Guide: new AODA compliant website created in addition to print version
Impact
Provides an accessible resource for hiring Conestoga co-op students and graduates to current and prospective employers
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Counselling
Accomplishment
Counselling Services Counsellors continue to participate in college- based mental health initiatives to increase knowledge and provide training of support services for people with mental health issues.
Impact
Students with mental health issues will be better served. Faculty and staff are trained and better prepared to respond to students at risk and make appropriate referrals. The Counselling Services website has been updated for AODA compliance.
Accomplishment
Counsellors organized four in-house PD events highlighting mental health.
Impact
Counsellors are actively pursuing increased mental health professional development. Four in-house PD events were attended by counsellors in Counselling Services and Accessibility Services
Accomplishment
To meet the demand of the college community, an additional counsellor was trained is safeTALK. Four Counsellors are now SafeTALK trainers focused on suicide awareness.
Impact
SafeTALK trainings will continue to promote a suicide safer community at Conestoga College. A total of 25 safeTALK trainings were provided during the 2014-2015 academic year. A total of 559 students and 70 faculty/ staff were trained (629 in total compared to 336 in previous year).
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Accomplishment
As required of Conestoga College employees, all counsellors to complete online AODA training module
Impact
College counselling staff trained in AODA and accessible documents. All Counselling Services counsellors completed AODA training modules in September 2014.
Accomplishment
A new summer transition program, “STEPS” (Summer Transition Experiential Program for Students), was designed and facilitated by Counselling Services staff in the summer of 2015 to assist incoming students with mental health impairments transition to post-secondary college programs.
Impact
This unique program benefits students with pre-existing mental health impairments to transition to college study. The STEPS program ran successfully from August 25-28, 2015. STEPS programming and facilitation occurred in accessible delivery format and accommodations were provided to students as needed. Thirty students registered for this program
Corporate Communications
Accomplishment
Continued efforts to improve information provided through the Conestoga website include a new Web Content Editor position that provides oversight and ongoing review of website content to ensure it is relevant, up-to-date, and addresses the needs of a broad and diverse range of users.
Impact
Improved communication and information to various target audiences.
22
Accomplishment
The notification service for both scheduled and emergency disruptions has been refined to include more notification options. Campus Service Updates are now provided on the college website, displayed on the myConestoga portal, and available through RSS feeds for direct notification. Social media tools are also employed to disseminate emergency information as appropriate, e.g., in the event of inclement weather closures.
Impact
More efficient and effective dissemination of information for users.
Accomplishment
Increased coordination and utilization of social media networks to enhance two-way communication with target audiences and improve the consistency of messaging to users. Ongoing monitoring supports early identification of issues and concerns, providing opportunities for intervention as required.
Impact
Broader dissemination of messaging, better understanding of audience needs, opportunity to address questions, concerns or misinformation quickly and in an appropriate manner.
CSI Student Government
Accomplishments
CSI has ensured that all full-time, part- time staff and the Board of Directors have received accessible customer services training as part of their standard employment training. This training is reviewed on an annual basis with all employees.
All CSI Accessibility Committee members have been professionally trained and received certification on the Customer Service Standard and all other standards of the AODA.
All CSI service areas are accessible.
All CSI Shuttle buses are accessible and shuttle drivers are implementing accessibility practices.
All events are planned from an accessibility perspective.
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CSI is committed to service people with disabilities who use assistive devices to obtain, use or benefit from our goods and or services.
CSI is committed to welcoming people with disabilities who are accompanied by a service animal.
CSI is committed to welcoming people with a disability who are accompanied by a support person.
CSI will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, if available. The notice will be placed in all CSI service areas and on our website.
CSI is committed to meet and surpass customer service and welcomes feedback on how we provide our goods and or services to persons with disabilities. Customers can provide feedback in the manner deemed most convenient to them, including but not limited to, in person, in writing, by telephone, by email, our website or any other reasonable method.
Our Customer Service Accessibility Policies is available on our website www.conestogastudents.com under the Accessibility Link.
Impact This ensures that every student on campus has the ability to access and utilize all of the services CSI provides to its members.
Accomplishment
All CSI full-time, part time employees and the Board of Directors have received training on all the facilities emergency policies and procedures as part of their standard employment training. This training is reviewed on an annual basis with all employees.
Impact
CSI staff is knowledgeable and can take on leadership roles in our service areas and student lounges during emergencies.
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Online Learning Centre
Accomplishment
While migrating courses to the new Desire2Learn LMS, content was formatted with Header tags for easier parsing by screen readers.
Impact
Students have more resources available that meet accessibility requirements.
Accomplishment
Leveraged an external contractor to set up captioning on all new video content for online courses
Impact
Instructors are more informed about accessibility requirements for online media and content, and better understand how to meet those requirements.
Accomplishment
Collaborated with LMS vendor to determine what current accessibility features exist, as well as determined what features will be available in the upcoming year (e.g. built-in captioning support and support for additional captioning formats).
Impact
Students have more resources available that meet accessibility requirements.
Accomplishment
Initiated plan to create large print help documents.
Impact
Students have more resources available that meet accessibility requirements.
25
Accomplishment
Assisted instructors with AODA requirements for improving accessibility when using content and media assets in online courses (e.g. addressed in a minimum course standards online course as well as face-to-face LMS training).
Impact
Instructors are more informed about accessibility requirements for online media and content, and better understand how to meet those requirements
Facilities Management
Accomplishment
Hatch painting at walkway crossings, upgrades and repairs to parking areas and walkway surfaces to eliminate trip hazards
Impact
People can more safely access walkways from parking lots.
Accomplishment
Continued to work with College stakeholders to keep paths of travel clear. E.g. Special events set-ups, housekeeping etc.
Impact
Students with physical disabilities will be able to navigate halls and special events easily. Accomplishment
Washrooms: Universal washroom construction Guelph Campus. Constructed additional universal/assisted care washroom in “F” Wing – Doon Campus. Improvements to washroom signage are complete.
Impact
Increased washrooms for those with disabilities. Less concern of these facilities being overloaded
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Accomplishment
Through-ways: The College will ensure that all required interior through ways are accessible. Rework of wheelchair ramp at entrance 5 main building, Doon campus. Renovation/Upgrading of accessible ramps, door operator and code compliant entrance doors main cafeteria, Doon Campus
Impact
Improve access for those with mobility issues.
Accomplishment
Braille signage has been improved for all washrooms at all campuses. Moving forward we will explore expanded braille signage for classrooms etc.
Impact
Braille readers can better access washrooms and all rooms.
Accomplishment
Installed tactile surfaces at top and on landings of 4 stairwells including colour contrast photo luminescent nosing in main building-Doon campus
Impact
Makes navigating through the building much safer for those with diminished sight
Accomplishment
Corridors: Efforts will be made to ensure hallways and corridors are kept clear of impediments and predictable in usage.
Impact
Makes navigating through the building much safer for those with diminished sight
27
Accomplishment
Internal Exits and Entrances: Automatic door openers were installed on entrances to the One Card office and labs 2A137 and 2A305 in the main building-Doon campus
Impact
People with mobility issues can access well used areas more easily.
Accomplishment
Teaching spaces: Installation of accessible whiteboard/DVD assemblies in numerous classrooms, Doon Campus buildings, Guelph Campus. Installed 25 adjustable classroom and lab desks
Impact
Makes classrooms more accessible and comfortable for students with mobility issues
Accomplishment
Construction projects included many of the above accessible features such as fixed and adjustable accessible height work stations, 5’ paths of travel, ample space for turning radiuses, enlarged door openings, tactile warning surfaces,
Impact
Accessibility included in construction projects make the facilities better for everyone
Housekeeping
Accomplishment
Hallways and corridors will be kept clear, with predictable locations for bins, etc. to allow students with vision issues to navigate halls successfully.
Impact
Garbage cans and hallway stands will be kept in predictable locations.
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Human Resources
Accomplishment
Based on the past year minor changes were made to the recruitment, assessment and selection processes to ensure employees and the public are aware of the availability of accommodation.
Impact
Provides opportunities for individuals with disabilities to actively participate in employment with Conestoga.
Accomplishment
Developed protocol for working with Health & Safety to ensure that accommodations are put in place quickly for employees for those identifying ergonomic issues with their work environment and those returning to work from WSIB related absences.
Impact
This ensures that employees are able to return to work quickly with the necessary supports in place and that ongoing support is provided.
Accomplishment
Update Return to Work Processes reviewed after one year.
Impact
This ensures that appropriate accommodations are in place and the parties will work together to facilitate a successful return to work.
29
Accomplishment
HR coordinated accommodations in employment for 34 employees this year. These accommodations included modifications to duties, hours and/or conditions.
Impact
These accommodations allowed employees to return to work with the necessary supports in place.
IM Systems & IT Services
Accomplishment
Corporate website to conform to Accessibility standards.
Impact
Maintain corporate website content, forms and navigation, to ensure website and online forms are accessible. Continuous monitoring of corporate website to ensure all new/edited web content falls within the WCAG 2.0 Standards.
Accomplishment
Maintain Accessibility documentation and communicate Web Content standards.
Impact
Managing contracts to ensure service providers meet AODA regulatory requirements. Continuing to work with Organizational Development to identify users that require assistance in creating accessible content and making coaching available to them. Maintaining instructions (website) on how to create accessible documents and communicate to all employees. Exercising processes for quality analysis of web content to meet/exceed WGAC 2.0. standards.
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Accomplishment
Educate web content authors on best practices on creating web accessible content, along with assistive tools. For example, program handbooks.
Impact
Resulted in well-formed documents that are assistive-technology friendly.
Accomplishment
Promote College Service Updates with alternate routes/access on our various websites (corporate website, MyConestoga).
Impact
The impact was communication on alternate methods of access to various services/facilities.
Accomplishment
Maintain Student Portal to conform to Accessibility standards.
Impact
Ensure changes to Student Portal align with the WCAG 2.0 Standards and become integrated into standard design.
Accomplishment
Accessibility Student desks, printer desks and projection equipment installed for 2015.
Impact
Doon Campus: Installed 10 accessibility desks in Classroom Labs, 6 accessibility desks in Labs, 8 accessibility desks in LRC, installed 3 accessibility desks in Test Centers, installed 21 accessibility desks in Classrooms (no Computers), replaced/Added 130 DVPs* & 7 TVs* and replaced/Added 124 Controllers** Cambridge and Outlying Campuses: Installed 7 accessibility desks, installed 1 accessibility printer desk, replaced/Added 3 DVPs*, replaced/Added 13 Controllers** Note: * All DVPs/TVs have improved visibility ** All Controllers help the presenter
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Learning Commons
Accomplishment
APA @ Conestoga and the Virtual Learning Commons (VLC) were tested and validate successfully to HMTL5 standards.
Impact
Assistive devices can reliably parse pages and assist users while navigating the websites.
Accomplishment
APA @ Conestoga and the VLC were tested and adhere to WCAG 2.0 guidelines. Ref: http://www.w3.org/TR/WCAG20/
Impact
All pages are now accessible to wider range of disabilities including but not limited to: blindness, deafness, limited movement and photosensitivity.
Accomplishment Many documents and handouts from the previous iteration of the VLC have been converted to HTML documents and interactive applications.
Impact
By keeping documents in the browser, users of assistive devices, specifically screen readers, will experience less confusion caused by the jarring switch from the browser to Adobe Reader/Microsoft Word.
Accomplishment APA @ Conestoga examples were changed to focus less on visuals and more on descriptions.
Impact Visual examples are still included for visual learners, but text descriptions of the examples have also been included for those who cannot absorb the information visually.
32
Accomplishment APA @ Conestoga examples were converted from images to HTML PRE snippets.
Impact
By converting the example images to PRE tags, we were able to keep the formatting required by APA @ Conestoga, while at the same time allowing screen reading software to read out the contents. This is in addition to the textual descriptions that provide additional context.
Accomplishment
eTutorials have been converted from Flash Content to HTML5 videos.
Impact
The eTutorial information remains intact while the format provides additional benefits for viewers experiencing deafness/hearing loss through the use of in-video captioning.
Accomplishment
Text on the VLC and APA @ Conestoga has been changed to a relatively large 22px size.
Impact
Users reading the site who may have a slight visual impairment will experience less eye strain.
Accomplishment
Techniques have been used to maintain a color contrast between text and background at a minimum 4:1 contrast ratio while oftentimes maintaining a 7:1 contrast ration.
Impact Users experiencing many forms of colour blindness will have an easier time reading content without eye strain.
33
Accomplishment
14 Support Staff and 1 Admin staff in the Learning Commons completed Mental Health First Aid training. Impact
Staff in the Learning Commons are able to recognize signs and symptoms of mental health issues and support students to access professional help.
Accomplishment
13 Support Staff and 1 Admin staff completed SafeTalk training.
Impact
Staff in the Learning Commons developed suicide intervention skills that will support them to identify and respond to risk.
Library Resource Centre
Accomplishment
The Doon Library received an overarching and holistic renovation that addressed accessibility compliance in its design and furnishings. Additional wheelchair accessible service areas and study seating were made available throughout the space, including the 4 Collaborative Rooms, Silent Study, Service Desk, etc. Enhanced wayfinding, especially for those with low vision is addressed through flooring, wall and glass treatments.
Impact
The Library is physically accessible and barrier-free.
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Accomplishment
The library participated on the Heads of Libraries and Learning Resources (HLLR) Digital Media Services Working Group and established a centralized platform to host streaming videos and accept captioning requests (Kanopy). Best practice conversion policies and processes were created to guide Ontario College Libraries in captioning and described video requests.
Impact Streamlined best practices are established for media conversion to ensure resources are properly made accessible.
Accomplishment
The Library Media Resources Technician now handles accessible media college wide and thus has helped instructors replace/send out titles to be captioned and locate newer, high quality resources available with captioning.
Impact
Faculty have a consistent knowledgeable person to assist them with their requests for captioning and descriptive video.
Accomplishment
Since 2013 the Library Media Technician has deleted un-captioned low use titles and continues to purchase captioned titles only.
Impact
Most library-owned physical and streamed video are available with captioning.
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Accomplishment
Our College signed on to access the Ontario Council of University Libraries’ ACE repository providing access to supplemental online learning resources in alternative formats upon request by students registered with Accessibility Services.
Impact
The library can more efficiently convert materials into a variety of high quality accessible formats by request.
Accomplishment
Library administrators and staff continue to attend conferences and training activities related to AODA. All staff-produced newsletters, reports and online tutorials are in accessible formats. All scanned e-Reserve material for e-Conestoga is created in an accessibility-compliant format.
Impact
Library staff are well informed about AODA and its requirements and ensure the work they develop is compliant.
Accomplishment
Library Manager serves on HLLR’s AODA Task Force.
Impact
We work collaboratively with other Ontario Colleges, make recommendations, and implement projects that benefit our students.
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Accomplishment
The Media Resources Technician served on the Heads of Libraries and Learning Resources (HLLR) Digital Media Services Working Group. She both gained knowledge and shared her experiences and knowledge as one of the College libraries who is more advanced in our work with media captioning and descriptive video.
Impact
The Media Technician strengthens her skills and knowledge related to AODA and media and thus strengthens the service she provides to our community and other Ontario College communities.
Accomplishment
The Copyright Coordinator continues to work with faculty to load accessible documents to the course management system and to use digital resources. Faculty were educated on locating copyright compliant online videos that are closed captioned.
Impact
Increased library support and faculty awareness of options available for accessible learning resources.
Marketing & Welcome Centre
Accomplishment
Continuous improvement of the corporate website from an accessibility perspective. Simplified navigation, elimination of inaccessible PDF documents as they are identified, all new PDFs are required to be accessible before posting.
Impact
Website more accessible for all users.
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Accomplishment
All new videos are closed-captioned.
Impact
Deaf, deafened and hearing impaired users can better access marketing videos.
Accomplishment
Virtual Tour of the campus includes full script
Impact
Deaf, deafened and hearing impaired users can access the virtual tour.
Accomplishment
TTY numbers have been added to publications and websites
Impact
The TTY numbers allow those with hearing impediments to access information through the telephone and an avenue to call the College for more information.
Accomplishment
Minimum font size standards and letting have been implemented for marketing print materials.
Impact
Print materials more accessible for all.
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Accomplishment
Colour contrast is considered for all new graphic/web design projects.
Impact
Communication materials more accessible for all users.
Accomplishment
The College works to ensure all on-campus marketing events are accessible with clear signage to elevators
Impact
This makes navigation for those with a disability easier.
Accomplishment
Sign language interpreters made available upon request for large marketing events (e.g. Fall Open House)
Impact
Deaf, deafened and hearing impaired users can participate in the event.
Accomplishment
Accessible tour has been developed and is offered during Discovery Day and upon request throughout the year
Impact
Campus tour more accessible for those with a disability.
Accomplishment
Welcome Centre Services team has implemented a formal protocol that supports service delivery on a case-by-case basis depending upon accessibility needs of a client.
Impact Visually impaired, hearing impaired and those with mobility challenges are provided personal assistance in the Welcome Centre bypassing sign-in at the automated kiosk.
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Organizational Development
Accomplishment
Accessibility Services, IT and Organizational Development have developed an Accessible Communication page which provides employees with easy-to-access handbooks, guides and videos that they can reference to make their documents accessible.
Impact
This resource supports employees who require just-in-time direction/advice on what they can do to make their Microsoft Office, Visio or PDF’s accessible.
Accomplishment
Since 2014, a part-time Accessibility Consultant has been hired to deliver workshops on creating accessible documents and provide coaching.
Impact
The presence of an Accessibility Consultant resulted in over 100 employees participating in workshops and 66+ in coaching sessions in 2015.
Accomplishment
There have been a range of PD opportunities for faculty and staff on accessibility in 2015: A presentation on Accessibility and services available to faculty and students is part of our Faculty Development Program that all new faculty members complete. 108 employees participated in 13 accessibility-related workshops on topics that ranged from Accessibility Hands-On to Making Word Documents Accessible. A Teaching Tip on Creating a Culture of Accessibility
Impact The range of PD opportunities provided to Conestoga staff, administrators and faculty has resulted in an increased understanding of accessibility processes and responsibilities.
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Accomplishment
In 2013 & 2014, 780 faculty, technologists, deans and chairs completed Making Education Accessible workshops (either in-person or on-line). In 2015, 157 employees completed the on-line module.
Impact
The wide scale completion of this module has resulted in a better common understanding of accessibility issues that students face as well as what faculty can do to make their courses more accessible.
Accomplishment
An online module for the IASR has been created which links to the OHRC’s five-part Working Together module on the Human Rights Code and the AODA.
Impact
To date, over 873 Conestoga employees have completed the training. The training module provides employees with a good understanding of the linkages between the AODA and Human Rights Code.
Accomplishment
Teaching & Learning Consultants work with multiple stakeholders across the college to advise on a range of academic-related accessibility issues. Teaching & Learning Consultants meet regularly with the Vice President Academic Administration, Manager Accessibility Services and others to identifying existing college-wide academic accessibility challenges and identify solutions (e.g. exam processes). Teaching and Learning Consultants meet with Facilities and Manager, Accessibility Services to identify challenges that students with accessibility needs may have in accessing college services (e.g. audibility and voice broadcasting systems). Teaching and Learning Consultants provides advice, research and consultation when questions arise from faculty on expected accessibility practices
Impact As a result of these consultations, faculty and administrators are advised of consistent college-wide practices.
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Accomplishment
Each year at our annual E3 conference in June there are a couple workshops on accessibility (e.g. Making Word Accessible, Creating an Accessible Classroom, etc.)
Impact
The workshops are good opportunities for staff to develop a good applied understanding of what they can do to make their courses and documents more accessible
Registrar’s Office
Accomplishment
Staff trained in TTY (TextNet), and necessary software installed and in use.
Impact
The Registrar’s office is now the primary recipient of TTY calls. The Call Centre staff have been trained in how to receive, respond and refer TTY calls to ensure efficient customer service.
Accomplishment
On-going staff training in safeTALK
Impact
Front line staff are able to identify students at risk and refer them to the appropriate College resources.
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Accomplishment
Website and Print Publications
Impact
Major print publications have been strengthened in terms of accessibility (font size, colour contrast) Website projects – Graduate Employment Report now online in HTML format (no longer print copies) Two projects that are very close to completion: Co-op Employer Guide Information will now be accessible on our website (no longer posting pdf) Second Career program profiles will soon be AODA compliant and automated on our website
Accomplishment
Accessible automated door to the Student Financial Services Office
Impact
The Student Financial Services Office is accessible for people with mobility challenges.
Accomplishment
Computer desk kiosk in reception area lowered to accommodate wheelchairs and/or individuals who need to remain seated.
Impact
Students/public can receive service without any negative impact.
Accomplishment
A Client Service station at the main customer service counter was lowered to accommodate wheelchairs and/or individuals who need to be seated.
Impact
Students/public can receive Registrar Office services without any negative impact.
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Accomplishment
Accessible automated door to the Student Financial Services Office
Impact
The Student Financial Services Office is accessible for people with mobility challenges
Accomplishment
Admissions/Registration/Information Centre: The "new" installation of TextNet allows for those with a Hearing Impairment to communicate directly with College staff.
Impact
Provides students with information related to experiences of individuals with hearing impairments.
Accomplishment
Training sessions for R.O. on AODA compliance, accessible documents, alternate formats
Impact
The 2014/15 Student Guide has been posted on the College website. The document is completely AODA compliant. Forms are being updated to be fully compliant.
Accomplishment
Process to receive and respond to accessibility feedback is in place and staff are fully trained in these processes.
Impact
Feedback processes are in place.
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Accomplishment
A process/staff training has been done to ensure alternate format requests are handled in the prescribed manner.
Impact
Clients may request documents in alternate format.
Accomplishment
Student Forms are now available on the college website
Impact
Clients may complete the form on the website for printing and sending to the Registrar’s Office.
Accomplishment
Students may print basic letters online.
Impact
The ability to produce letters and documents for outside agencies has been added to the student portal. This includes Admission acceptance and confirmation, enrolment verification, achievement reports, and proof of graduate status.
Residence
Accomplishment
Renovation of Laundry room has all stackable machines – exchanged one for a floor dryer.
Impact
Provided easier access for wheelchair accessibility
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Accomplishment
Audited renovated Suites with student in wheelchair. Made adjustments to accessible equipment for easier use
Impact
Although Suite was accessible, small changes were made to ensure easy experience
Accomplishment
Completed Lobby Renovation – making front desk more accessible for all students
Impact
Created different spaces within the lobby for all students, accessible from desk, study/sitting space, etc.
Accomplishment
Staff Training – safeTALK, stigma reduction, Crisis Prevention Intervention
Impact
Allows staff to be able to speak to students and be more welcoming when creating a community.
Accomplishment
Partnered with Accessibility Services to run a transition program for all students who have identified with an accessibility need.
Impact
Students get a chance to learn some life skills and transition into College and Residence before attending Post-Secondary Education for the first time
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School of Media and Design
Accomplishment
School of Media and Design continues to request that new faculty take AODA training.
Impact
Faculty and staff design and deliver curriculum in a manner that is appropriate for the wide range of student learners Faculty create and deliver curriculum in format/mediums as per the AODA guidelines
Accomplishment
School of Media and Design continues to create AODA compliant documents and videos for the web.
Impact
Faculty and staff work with Marketing and IT to create and have posted AODA compliant documents and videos for the web.
Accomplishment
All new purchases of services and equipment are being made with AODA compliant companies.
Impact
We are engaged in providing services and facilities that address the wide range of student learners attending Conestoga.
With respect to purchasing, the Purchasing Office would see to the fact that we use AODA compliant companies.
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Safety & Security
Accomplishment
We installed Blazecast on all phone extensions so during an emergency situation a text message will appear, lights will flash and the phone will ring.
Impact
Accessible to everyone in the event of an emergency.
Accomplishment
Install new pay by phone option for daily parking.
Impact
Paying for parking is more accessible.
Accomplishment
Contract Security staff had training in how to deal with panic attacks and associated mental health occurrences. Mental Health First Aid was taken by all Contract Security personnel in the Safety/Security Dept.
Impact
Security staff are better able to manage mental health related emergencies.
Accomplishment
All pamphlets were updated and created by the Conestoga marketing department, specific pamphlets for students with disabilities, safety pamphlets were posted in all workshops.
Impact
People with disabilities can access safety information specific to their needs, both in print and online.
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Accomplishment
Upgraded website information in an accessible format.
Impact
Emergency information is more accessible.
Accomplishment
Security continues to work with community resources to increase capacity to deal with mental health practices and responses. We have identified a Security Rep as a community liaison to work with groups within the community.
Impact
Security is better equipped to meet the needs of those individuals as they come in contact with them.
Accomplishment
The parking office has a new designed a process to facilitate parking for caregivers.
Impact
Daily/short term parking alternatives have been established for persons with disabilities and their assistants.
Accomplishment
Cameras and telephones have been installed in all Emergency Evacuation areas at all campuses, for persons with disabilities who cannot safely exit buildings. These telephones can also be used to report difficulties with elevators.
Impact
All evacuation areas are currently equipped with signage and telephones. The evacuation strategy is designed as such that individuals needing assistance will not operate the elevator without the assistance of emergency services in the event of an actual emergency.
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Accomplishment
Researching a new mass notification system that will advise the Conestoga community of any emergency on campus by various method, announcements, lights and computer screen warning.
Impact
This will allow security to communicate in a variety of ways to warn the community of a potential hazard.
Student Life
Accomplishment
Connect Workshops updated with accessibility lens
Impact
Providing students with alternative formats of involvement during workshops
Accomplishment
English Conversation Partners applications available in accessible fillable PDF; volunteer application also available online, can be read by screen readers.
Impact
Increased accessibility for volunteers
Accomplishment
New Student Life videos captioned
Impact
Workshop and Orientation videos captioned to meet accessible format requirements
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Accomplishment
Workshop evaluation forms available electronically or in accessible print form
Impact
Evaluation process more accessible
Accomplishment
Provide event transportation that is accessible
Impact
Allows students of all abilities to attend events hosted by our department and encourages participation.
Accomplishment
Incorporating this planning into our Strategic Planning
Impact
Takes accessibility into consideration for future changes and plans.
Accomplishment
Keeping evacuation and lock-down material in the office from Security, and providing it to student staff members.
Impact
Improves safety and security processes during evacuation and lock-down.
Accomplishment
Continuing and improving on the standardized training provided to all student staff and volunteers for emergency scenarios.
Impact
Improves staff response to emergencies.
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Accomplishment
Established the CCR Hub November 30-December 11th 2015. Students have the ability to speak directly one on one to other students who work at the Information desk regarding the CCR.
Impact
The CCR hub is accessible to students with disabilities, especially those who find it hard to access information online.
Accomplishment
Created a column for room bookings at the information desk for any accessibility needs. Students will be able to discuss their needs when booking a group study room. AODA column will be available starting November 25th 2015.
Impact
Students will be able to use study rooms free from obstacles, and suited to their specific needs. Students can also request whiteboards through this extra column.
Accomplishment
Renting out whiteboards for students with physical limitations who are booking out study rooms. Students in wheelchairs may find it difficult to reach the whiteboard currently in the study rooms.
The whiteboard rental service will be available starting November 25th 2015 if I receive the approval.
Impact
Students with physical disabilities will be able to participate fully in their group discussions while using the whiteboard provided.
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Accomplishment A partnership was formed with the Adaptive Technology Lab to promote students registered with accessibility services having the opportunity to complete their CCR reflections within the lab using the various assistive software programs.
Impact
Students will be able to complete their reflections with the technological supports they need. Examples: Using Dragon NaturallySpeaking, ZoomText, print in brail format and Kurzweil.
Accomplishment
Orientation guide was redesigned to improve font size, style, and format to meet with Accessibility Guidelines.
Impact
All guides sent to 5,000+ new incoming students now meet Accessibility Guidelines
Accomplishment
Orientation communication plan expanded to provide alternate communication outlets for students
Impact
Orientation website updated to meet guidelines and an additional email was sent out to students to provide an alternate to the Orientation Guide
Accomplishment
Provided alternate format for Remembrance Day Ceremony
Impact
AODA compliant print materials provided to attendees to match speakers and readings
Accomplishment
Provided interpreter for the Remembrance Day Ceremony
Impact Provided alternative delivery for attendees of the Remembrance Day Ceremony