annual think-tank summit big bay resort june 03-06, 2013 corporate vision for tomorrow
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Annual Think-Tank Summit Big Bay Resort June 03-06, 2013 Corporate Vision for Tomorrow. Enterprise Software. accounting advertising (ILS) prospecting owners prospecting tenants electronic payments client facing web activities call center management tenant screening - PowerPoint PPT PresentationTRANSCRIPT
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Annual Think-Tank SummitBig Bay Resort
June 03-06, 2013
Corporate Vision for Tomorrow
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Enterprise Software• accounting • advertising (ILS)• prospecting owners• prospecting tenants• electronic payments• client facing web activities• call center management• tenant screening• document management• work order management• fixed asset management• collections • reporting• business intelligence
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Technology TrendsMobilization• tablets, smartphonesVisualization• pictures, videoSocialization• blog, yelp, SEO, voice recognitionVirtualization• outsourcing, virtual assistantPersonalization• chat, data mining, security, PCI
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Mobilization
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Mobile Devices
Desktop
LaptopNetBook
Tablet SmartPhone
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SmartPhone as a Tablet
And you’ll need this to watch movies on it.
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3.5”9.7”
pay rent enter w/o retrieve phone # access property data
and status
perform inspections enter violations run software applications
Connectivity?
SmartPhone vs. Tablet
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• Internal (employee) vs. external (clients)• Cross platform support
• Android• iOS - iPhone• Blackberry• Windows – OSX (Mac)
• Native app vs. browser based (HTML5)– look and feel– hardware accessibility (camera, GPS, local
storage)– performance
Application Centric
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Most websites are a mess in a smartphone browservideos don’t play text difficult to readpainful to navigate
Rev Exp
Mobile Aware Website
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Rev Exp
GPS location and/or camera used to display additional information
Augmented Reality
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I’ve told you – This family is not moving to higher video technology until we’ve mastered pong!
Visualization
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If a picture is worth a 1,000 words?
But how many pixels does it have?
Shouldn’t a video be at least a 1,000 pictures?
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SocializationRev Exp
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Social Media
Facebook Twitter LinkedIn YouTube Yelp Epinions Facebook Places FourSquare
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VirtualizationExpRev
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Virtual Assistant
reliabilitytrainingtime shift resourcestransaction or time basedbest for back office tasksIncrementally scalable (up and down)significant cost savings
ExpRev
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Procurement Networks
leverage purchasing powerstandard pricesreduced administrative costs
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Personalization
I thought poker night would be more social.
No sir, we don’t put any personal data on your room card key. We do note on there,
however, if you’re a lousy tipper.
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Telephony Integrationcall statisticscall recording for quality assurancePM software integration
enhanced caller ID call routing information retrieval auto call logging
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Portals Resident Owner Vendor Marketing Site Admin
Payment (w/ Merchant or Bank Gateway) Leasing Application Inspection Package Tracking
Student Admin Member Board Director
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Lead to Lease and Beyondwebsite and ILS leadsfollow up with CRM softwareonline rental applicationmerged lease documentemail renew options
Rev Exp
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Privacy and Security
We have a new privacy policy.
The way I see it, if someone wants to steal MY identity,
that’s their problem.
ExpRev
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Privacy/Security IssuesPassword TechniquesLayering techniquesEncrypting government IDsVaulting credit card informationAdded security roles and layersMedia Security
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Multifamily Trends
revenue managementon-site leasingsecret shoppercommunity developmentbrand promotion
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Market Focus & Software Needs
• Multifamily– Focus on the prospect and resident satisfaction. Affordable Housing
industry in the US is heavily compliance oriented.
• 3rd Party Residential– Focus is on the Property Owner. Emphasis on acquisition and
relationship to the Owner.
• Association Management– Focus is on the Boards. Heavy work order emphasis (maintenance,
inspections, and violations). Large amount of mailings and emails to Homeowners.
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Market Focus & Software Needs
• Student Housing– Focus on the student. Communications to parents, guarantors,
emergency contacts. Occupancy planning requires reservation system, financial aid tracking, gender management, and roommate matching capabilities.
• Senior Living– Focus on the health and well-being of the resident. Communication
needs with the family of the resident. Legal compliance issues.
• Vacation Rentals– Calendaring and Reservation systems are paramount. Short Durations
rentals. Rental Specials.
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The Release Process - Sources
Sources for Release Contents• Client-Funded Enhancements• Strategic Modifications • Client-Requested Enhancements• Bug Fixes• Releases of 3rd party software
Development environment releases Database vendor releases Alliance partner enhancements
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Release Process – Decision Making
Fluid process leads to difficult planning & estimation process
• We must react to market trends, competitive pressures, and legislative requirements
• Customizations often required for large sales• Resource constraints• Impact of frequent releases on the whole organization
(documentation, implementation, client care, etc.)• Impact of frequent releases on the client base
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Release Process – Is it like Construction?
Construction Metaphor and Software development• Static Plans vs. a different plan every time• Standard physical process vs. human logic and behavior• Brick laying basically the same for 2000 years vs.
programming Technology that continually changes• One building in one place. Software now runs on multiple
platforms (web browsers, platforms, and operations systems)
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Planned Releases - 10.02 (2013Q3)Broadstreet -- Fixed AssetsBroadstreet – Web Services API Broadstreet – Requisition Security – Update PO after ApprovalBroadstreet – Add Property Name to all Report Headings ClientRequest -- Report Headings on pages after the first
should be minimizedStudentHousing -- Summary Month-End Balancing ReportStudentHousing -- Reservation System for Student HousingAssociations -- Print and Mail Payment Coupon Books
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Planned Releases - 10.02 (2013Q3)Strategic -- Changes to Custom Fields
• Contacts and Prospects share a pool of custom fields• 10 tabs and group headings on all notebooks with custom fields• Increase Text limit to 2,000 for text fields
StudentHousing -- Integrate with University Student Housing Software (RMS)
ClientRequest -- Export Month-End Summary Journals in additional formats
Associations -- Print and mail via USPS mail merged Notecards ClientRequest -- Numerous small misc. client requests
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Planned Releases - 10.03 (2013Q4)
Strategic -- Add Support for SMS Text services within PropertyBoss including sending merged text from RentRoll.
Strategic -- Configurable Event Handling system to automate specific tasks (email, text, letters, etc.) in PropertyBoss on either a time-based or event-based schedule.
Numerous small misc. client requests
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Planned Releases - unscheduled
Not Specifically Release Based (but may require specific PropertyBoss Release)
• Strategic -- Mobile Contact Manager• Strategic -- Mobile Inspection System that does not
require connectivity • Strategic -- Print and mail via USPS mail merged
Payment Coupon Books• Mobile-Friendly portal layouts
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Planned Releases - 10.04 (2014)
Mobile, Mobile, Mobile• PULSE - Business Intelligence System
Broadstreet work orders