Annual Report 2009-10

PLANS SET IN MOTION

Mount Green Housing Association Ltd

33 Bridge Street, Leatherhead, Surrey, KT22 8BNTelephone: 01372 379555Facsimile: 01372 360671Email: reception@mountgreen.org.ukWeb: www.mountgreen.org.uk

Registered Office

1 St John’s Close, Leatherhead, Surrey, KT22 8UN

Principal Solicitors: Trowers and Hamlins LLPOther Solicitors: Manches LLP / Batchelors SolicitorsAuditors: Grant Thornton UK LLPInternal Auditors: The Internal Audit Association (TIAA)Bankers: Barclays Bank plcLenders: The Royal Bank of Scotland plc

INVESTOR IN PEOPLE

Designed by Ascott Marketing Communications

Registered with Charitable Status under the Industrial and Provident Societies Act 1965 No.16264R. Housing Corporation Registration No. L0042.

A member of the National Housing Federation.

Other languages and formats are available, please contact us for details.

3

Celebrations at Howard Close 1

Customer Care helpdesk 2

Frenchlands under construction 32

2

1

Plans set in motion...Mount Green’s mission is to provide “Housing solutions for local communities”. Early in 2009/2010 Mount Green agreed with our residents how the mission should be carried out. A first priority was to put in place funding to achieve the objectives set for us.

Securing funding has become much less straightforward since the credit crunch. Mount Green and its advisers worked hard at this for much of 2009/2010, and I am very pleased that a new loan was agreed with RBS in April 2010. This will enable us to go forward with confidence.

The year saw the development of the new regulatory standards which apply to housing associations. I believe that these standards will be very helpful to Mount Green and our residents in identifying what we should concentrate on. We look forward to working with residents to achieve both our goal and their goals.

Last year Sue Daniels retired from the Board after 8 years. Our thanks go to her for all her help over a period of great change. I am pleased to say that a very successful recruitment campaign led to the appointment of new Board members who have strengthened the skills and knowledge on the Board.

2009/2010 was a successful year for Mount Green, at a time when external factors were difficult and uncertain. We provided 35 new homes and continued to develop and enhance our services to residents. Most importantly, we have retaind a high level of resident satisfaction e.g. 92% of residents surveyed were satisfied with our repairs service. There is always room for improvement, and we continue to work for that in the current year.

Mount Green’s ongoing success is down to the hard work and commitment of Board members and staff. My thanks to you all.

Richard FrostChairman

2009/10 Year in Review

To provide excellent housing management servicesThis has been an extremely busy and challenging year for our Housing Services Team and we have continued our strong tradition of working in partnership with our residents and responding positively to their changing needs and expectations. We have:

• Successfully housed 119 families of which 23% of the lettings were to the Black Minority and Ethnic (BME) community and 15% of the lettings were to people with a disability.

• Facilitated eight mutual exchanges.

• Managed the challenging area of income collection and, unfortunately, had to take possession proceedings against a number of residents for non-payment of rent but were able to assist other residents in claiming benefits and tax credits.

• Responded to 95% of residents’ complaints within our target time and identified the need to change our processes to improve the customer experience which will be delivered in 2010/11.

• Provided residents with minor aids and adaptations and assisted residents in applying for Disability Grants.

• Responded to 10,000 calls via our Customer Care Team with 97% of the calls achieved within our time target of seven rings.

• Actively tackled anti social behaviour and reviewed the effectiveness of our services, the outcomes of which are soon to be implemented.

3

Planning for successIn his review, our Chairman has indicated that it has been a year of many challenges and very hard work. It is great that the Board have agreed our corporate plan and we have been able to start delivering on our objectives.

We have managed to make considerable progress in a short space of time. Apart from borrowing additional monies to support future projects, we acquired a property portfolio and have been negotiating on another; started some exciting new developments as well as pushing forward with our planned maintenance programmes.

By nature we are an optimistic organisation and whilst recognising the economic realities of our operating climate, we have a strong belief that we can continue to make a positive contribution to the communities in which we operate.

Nick RonaldChief Executive

3

Celebrations at Howard Close 1

Customer Care helpdesk 2

Frenchlands under construction 32

2

1

Plans set in motion...Mount Green’s mission is to provide “Housing solutions for local communities”. Early in 2009/2010 Mount Green agreed with our residents how the mission should be carried out. A first priority was to put in place funding to achieve the objectives set for us.

Securing funding has become much less straightforward since the credit crunch. Mount Green and its advisers worked hard at this for much of 2009/2010, and I am very pleased that a new loan was agreed with RBS in April 2010. This will enable us to go forward with confidence.

The year saw the development of the new regulatory standards which apply to housing associations. I believe that these standards will be very helpful to Mount Green and our residents in identifying what we should concentrate on. We look forward to working with residents to achieve both our goal and their goals.

Last year Sue Daniels retired from the Board after 8 years. Our thanks go to her for all her help over a period of great change. I am pleased to say that a very successful recruitment campaign led to the appointment of new Board members who have strengthened the skills and knowledge on the Board.

2009/2010 was a successful year for Mount Green, at a time when external factors were difficult and uncertain. We provided 35 new homes and continued to develop and enhance our services to residents. Most importantly, we have retaind a high level of resident satisfaction e.g. 92% of residents surveyed were satisfied with our repairs service. There is always room for improvement, and we continue to work for that in the current year.

Mount Green’s ongoing success is down to the hard work and commitment of Board members and staff. My thanks to you all.

Richard FrostChairman

2009/10 Year in Review

To provide excellent housing management servicesThis has been an extremely busy and challenging year for our Housing Services Team and we have continued our strong tradition of working in partnership with our residents and responding positively to their changing needs and expectations. We have:

• Successfully housed 119 families of which 23% of the lettings were to the Black Minority and Ethnic (BME) community and 15% of the lettings were to people with a disability.

• Facilitated eight mutual exchanges.

• Managed the challenging area of income collection and, unfortunately, had to take possession proceedings against a number of residents for non-payment of rent but were able to assist other residents in claiming benefits and tax credits.

• Responded to 95% of residents’ complaints within our target time and identified the need to change our processes to improve the customer experience which will be delivered in 2010/11.

• Provided residents with minor aids and adaptations and assisted residents in applying for Disability Grants.

• Responded to 10,000 calls via our Customer Care Team with 97% of the calls achieved within our time target of seven rings.

• Actively tackled anti social behaviour and reviewed the effectiveness of our services, the outcomes of which are soon to be implemented.

3

Planning for successIn his review, our Chairman has indicated that it has been a year of many challenges and very hard work. It is great that the Board have agreed our corporate plan and we have been able to start delivering on our objectives.

We have managed to make considerable progress in a short space of time. Apart from borrowing additional monies to support future projects, we acquired a property portfolio and have been negotiating on another; started some exciting new developments as well as pushing forward with our planned maintenance programmes.

By nature we are an optimistic organisation and whilst recognising the economic realities of our operating climate, we have a strong belief that we can continue to make a positive contribution to the communities in which we operate.

Nick RonaldChief Executive

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3

1

2

4

5

Residents’ Conference 1

Contractors Tompkins & May 2

Langham Court 3

Estate Services 4

Plans for the developments of:

Willow Corner, Charlwood, Surrey

Reigate Estate, Surrey

To involve our residents and communities

Our residents are at the heart of our service delivery and what we do, they are actively involved in shaping and improving services through the Residents’ Forum. We have also been working on a report for our residents, shortly to be published, about how we will deliver the new standards of our regulator the Tenants Services Authority, which we are required to meet in relation to several aspects of service delivery and resident involvement.

A key involvement project this year, led by the Residents’ Forum, was the popular Residents’ Conference held in October 2009. The Conference’s achievements included:

• A productive and very positive review of three critical service areas.

• The joint agreement of new estate service standards which are to be implemented in 2010.

• The request for better communication and more visibility of Mount Green staff on our Schemes which has initiated a service review. • 100% of those who attended felt they had an opportunity to express their views on the way Mount Green delivers services and 90% felt better informed about Mount Green following the conference.

• A positive contribution to the first six month review of our new maintenance contractor.

To maintain and improve our homes

We are passionate about ensuring our homes are kept in good condition and that repairs are carried out quickly and effectively. We have:

• Been working closely with our maintenance partner, Tompkins & May, to improve service delivery, standardize quality and manage work more effectively across our properties. • Residents can now report repair requests directly to the contractor • 1686 repairs were carried out during the year • 98% of customers were given an appointment on the first call • 83% of repairs were fixed on the first visit

• Adopted a “zero tolerance” approach to gas safety checks, as the health and safety of our customers is paramount, which means the number of homes without outstanding checks is zero!

• Continued investing in our existing homes and estates with the emphasis this year on carrying out external and environmental improvements.

• Commenced a major review of our Asset Management Strategy which will review the condition of our properties and the planned investment over the next 30 years in order to improve the timely targeting of expenditure.

4

3

1

2

4

5

Residents’ Conference 1

Contractors Tompkins & May 2

Langham Court 3

Estate Services 4

Plans for the developments of:

Willow Corner, Charlwood, Surrey

Reigate Estate, Surrey

To involve our residents and communities

Our residents are at the heart of our service delivery and what we do, they are actively involved in shaping and improving services through the Residents’ Forum. We have also been working on a report for our residents, shortly to be published, about how we will deliver the new standards of our regulator the Tenants Services Authority, which we are required to meet in relation to several aspects of service delivery and resident involvement.

A key involvement project this year, led by the Residents’ Forum, was the popular Residents’ Conference held in October 2009. The Conference’s achievements included:

• A productive and very positive review of three critical service areas.

• The joint agreement of new estate service standards which are to be implemented in 2010.

• The request for better communication and more visibility of Mount Green staff on our Schemes which has initiated a service review. • 100% of those who attended felt they had an opportunity to express their views on the way Mount Green delivers services and 90% felt better informed about Mount Green following the conference.

• A positive contribution to the first six month review of our new maintenance contractor.

To maintain and improve our homes

We are passionate about ensuring our homes are kept in good condition and that repairs are carried out quickly and effectively. We have:

• Been working closely with our maintenance partner, Tompkins & May, to improve service delivery, standardize quality and manage work more effectively across our properties. • Residents can now report repair requests directly to the contractor • 1686 repairs were carried out during the year • 98% of customers were given an appointment on the first call • 83% of repairs were fixed on the first visit

• Adopted a “zero tolerance” approach to gas safety checks, as the health and safety of our customers is paramount, which means the number of homes without outstanding checks is zero!

• Continued investing in our existing homes and estates with the emphasis this year on carrying out external and environmental improvements.

• Commenced a major review of our Asset Management Strategy which will review the condition of our properties and the planned investment over the next 30 years in order to improve the timely targeting of expenditure.

1

2

Board of Directors meeting 1

Howard Close 2

Planting at Highwood 3

3

To be well governed

We are guided by a strong and dedicated Board and during the year we have:

• Appointed five Board members who bring a wealth of new experience to Mount Green following a very successful recruitment campaign.

• Increased Board resident membership to three.

• Commenced the review of our governance framework which will be concluded in 2010/11.

• Launched the 2009/2012 Corporate Plan.

To be financially strong and independent

Financially, the year to 31 March 2010 was a relatively stable one for Mount Green. Our retained reserves have risen from £13.780 million to £14.481 million after achieving an operating surplus of £514k. Compared with the 2008/9 figures, income has risen by £24k and costs reduced by £386k.

We have increased our housing stock by 72 units (from 871 to 943) and the net cost of our Housing Stock (after capital grants and depreciation) now stands at £32.329 million which is £4.124 million higher than the previous year.

At the year end we had net bank borrowings of £18.394 milion. The net value of other assets was £32.875 million which gives a relatively comfort-able gearing ratio of 56%.

Throughout 2009/10 negotiations continued with regard to obtaining additional loan funding to further increase our housing stock and also to enable us to reinvest in our existing stock. We are very pleased to report that shortly after the year end, in April 2010, a new loan agreement was entered into with the Royal Bank of Scotland which provides us with additional loan facilities of £27.5 million which we will be drawing down over the next three to four years in accordance with our new business plan. We are particularly pleased to have achieved this given the difficulties that exist in the banking sector at present and it gives us the opportunity to provide additional affordable homes whilst increasing our financial strength.

To provide new homes

We have achieved significant growth, over 7.5%, through our own development projects and by acquisition in the past year despite the current challenging economic situation. We have:

• Over 200 potential new homes in our development pipeline.

• Completed 35 attractive and desirable affordable homes in Ashtead which are built to sustainability code level 3.

• Two exciting new developments on site in East Horsley and Epsom which are due for completion in early 2011.

• Received planning permission for three new schemes which will provide new general housing, shared ownership and supported housing homes in Reigate and Charlwood.

• Successfully sold the majority of our shared ownership properties. Demand has remained high in Surrey however mortgages are difficult for buyers to obtain and the typical share sold now ranges from 25% to 40%.

• Agreed our first development agency work arrangement where we are using our skills, expertise and knowledge to develop affordable housing for organisations with no permanent development function.

• Increased our housing stock by the acquisition of 43 new supported housing units in Farnham, Surrey in early 2010.

• Finalised the negotiations for the acquisition of 220 properties, a mixture of general needs/supported housing in Surrey and on the borders of Surrey which will be complete in 2010/11.

To work in partnershipWe have enjoyed close and very constructive partnerships with our local authority stakeholders, developers, contractors and suppliers allowing us to continue to reduce operating costs, improve delivery and increase efficiencies. By working together we have been able to achieve some common goals during the year, as highlighted in this annual review.

6

7

1

2

Board of Directors meeting 1

Howard Close 2

Planting at Highwood 3

3

To be well governed

We are guided by a strong and dedicated Board and during the year we have:

• Appointed five Board members who bring a wealth of new experience to Mount Green following a very successful recruitment campaign.

• Increased Board resident membership to three.

• Commenced the review of our governance framework which will be concluded in 2010/11.

• Launched the 2009/2012 Corporate Plan.

To be financially strong and independent

Financially, the year to 31 March 2010 was a relatively stable one for Mount Green. Our retained reserves have risen from £13.780 million to £14.481 million after achieving an operating surplus of £514k. Compared with the 2008/9 figures, income has risen by £24k and costs reduced by £386k.

We have increased our housing stock by 72 units (from 871 to 943) and the net cost of our Housing Stock (after capital grants and depreciation) now stands at £32.329 million which is £4.124 million higher than the previous year.

At the year end we had net bank borrowings of £18.394 milion. The net value of other assets was £32.875 million which gives a relatively comfort-able gearing ratio of 56%.

Throughout 2009/10 negotiations continued with regard to obtaining additional loan funding to further increase our housing stock and also to enable us to reinvest in our existing stock. We are very pleased to report that shortly after the year end, in April 2010, a new loan agreement was entered into with the Royal Bank of Scotland which provides us with additional loan facilities of £27.5 million which we will be drawing down over the next three to four years in accordance with our new business plan. We are particularly pleased to have achieved this given the difficulties that exist in the banking sector at present and it gives us the opportunity to provide additional affordable homes whilst increasing our financial strength.

To provide new homes

We have achieved significant growth, over 7.5%, through our own development projects and by acquisition in the past year despite the current challenging economic situation. We have:

• Over 200 potential new homes in our development pipeline.

• Completed 35 attractive and desirable affordable homes in Ashtead which are built to sustainability code level 3.

• Two exciting new developments on site in East Horsley and Epsom which are due for completion in early 2011.

• Received planning permission for three new schemes which will provide new general housing, shared ownership and supported housing homes in Reigate and Charlwood.

• Successfully sold the majority of our shared ownership properties. Demand has remained high in Surrey however mortgages are difficult for buyers to obtain and the typical share sold now ranges from 25% to 40%.

• Agreed our first development agency work arrangement where we are using our skills, expertise and knowledge to develop affordable housing for organisations with no permanent development function.

• Increased our housing stock by the acquisition of 43 new supported housing units in Farnham, Surrey in early 2010.

• Finalised the negotiations for the acquisition of 220 properties, a mixture of general needs/supported housing in Surrey and on the borders of Surrey which will be complete in 2010/11.

To work in partnershipWe have enjoyed close and very constructive partnerships with our local authority stakeholders, developers, contractors and suppliers allowing us to continue to reduce operating costs, improve delivery and increase efficiencies. By working together we have been able to achieve some common goals during the year, as highlighted in this annual review.

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Balance Sheet 2010 2009 £000 £000

Housing properties at cost 53,425 46,409Less; Social Housing and other grants (21,096) (18,204)

32,329 28,205 Other fixed assets 251 275Net current assets 3,362 6,985 35,942 35,465

FINANCED BY:-

Share capital & reserves 14,481 13,780Long term loans 21,461 21,685 35,942 35,465

Income & Expenditure

Turnover 4,657 4,498Operating costs (3,344) (3,623) Operating surplus 1,313 875 Surplus on disposal of housing properties 4 57 Interest receivable and other income 34 116Loss on disposal of fixed asset investments (25) –Interest payable and similar charges (812) (944)

Surplus for the financial year 514 104

2010Composition of Rented Stock

Composition of Rented Stock

2010Where Our Money Came From

2009Where Our Money Came From

2010Where Our Money Went

2009Where Our Money Went

2009

Bedsits

One Bedroom

Two Bedroom

Three Bedroom

Four Bedroom

Rent

Service Charges

Supporting People

Interest Receivable

and Similar Income

Management Services

Surplus on Disposal

of Housing Property

Income first tranche

ownership properties

Housing management

Service charges

Supporting people

Routine maintenance

Major repairs

Depreciation

Development costs

Interest payable and

similar charges

Management services

Other costs

Loss on disposal of investments

Costs first tranche

ownership properties

675

463

53

355

529371

300

812

24118

25456

3,630

413

4034374 537

3,253

154

325340

1231

369

431162457

809130

305313

1221

8

9

517

457

53

478

677

370

362

944

10140

559

Balance Sheet 2010 2009 £000 £000

Housing properties at cost 53,425 46,409Less; Social Housing and other grants (21,096) (18,204)

32,329 28,205 Other fixed assets 251 275Net current assets 3,362 6,985 35,942 35,465

FINANCED BY:-

Share capital & reserves 14,481 13,780Long term loans 21,461 21,685 35,942 35,465

Income & Expenditure

Turnover 4,657 4,498Operating costs (3,344) (3,623) Operating surplus 1,313 875 Surplus on disposal of housing properties 4 57 Interest receivable and other income 34 116Loss on disposal of fixed asset investments (25) –Interest payable and similar charges (812) (944)

Surplus for the financial year 514 104

2010Composition of Rented Stock

Composition of Rented Stock

2010Where Our Money Came From

2009Where Our Money Came From

2010Where Our Money Went

2009Where Our Money Went

2009

Bedsits

One Bedroom

Two Bedroom

Three Bedroom

Four Bedroom

Rent

Service Charges

Supporting People

Interest Receivable

and Similar Income

Management Services

Surplus on Disposal

of Housing Property

Income first tranche

ownership properties

Housing management

Service charges

Supporting people

Routine maintenance

Major repairs

Depreciation

Development costs

Interest payable and

similar charges

Management services

Other costs

Loss on disposal of investments

Costs first tranche

ownership properties

675

463

53

355

529371

300

812

24118

25456

3,630

413

4034374 537

3,253

154

325340

1231

369

431162457

809130

305313

1221

8

9

517

457

53

478

677

370

362

944

10140

559

Mathias House 1

Leatherhead Youth Football Academy 2

Bartlett House Gardens 3

3

1

2

The Association’s Board Length of Service

Richard Frost 5 yearsChairman BA Solicitor. Chairman of Swan Housing Group

Jane Bolton 1 yearBA Hons, FIHHead of Housing Services, Elmbridge Borough Council

Stephen Bromley 1 yearIndependent ICT Consultant supporting social housing providers: Bromley Consultancy Services

Richard Chang 3 monthsResident RepresentativeSelf employed Builder

Christopher Clarke 9 yearsB Com, CADirector of Finance, Hestia Housing & Support

Frank Curtis 3 yearsResident RepresentativePart-time further education Lecturer in Engineering

Jane Eyles 1 yearBA, MSc, MCIHAssociate Consultant, Tenant Participation Advisory Service

Kenneth Griffiths 2 yearsICIOB (Retired) Former Operational Department Head in Buildings & Maintenance sector

Richard Harris 9 yearsBSc Hons, MA, Dip TP, MRTPI, FCMIFormer Deputy Chief Executive of Epsom and Ewell Borough Council. Retired Town Planning Consultant

Paul Powici 1 yearRetired Head of Growth Areas, former Housing Corporation

Length of Service

Barbara Richardson 5 years Vice ChairmanMCMI Director of Savills (L&P) Ltd Public sector property development

Barbara Munden 5 yearsMCIHBusiness Services Group Manager, London Borough of Hounslow

Ray Soanes 6 yearsResident RepresentativeRetired Manager of Surgical Orthopaedic & Ophthalmic Services

Ben Young 1 yearMA (Cantab)CEO Retirement Lease Housing Association

Senior Staff

Nick Ronald 10 yearsMCIHChief Executive

Hugh Wagstaff 9 yearsBA, MCIHDirector of Operations

Lesley Dunlop 4 yearsBA Hons, FCIPDDirector of Business Services

Claire Boyer 1 yearBSc Hons, ACADirector of Finance

To be an excellent employer

Our employees are our greatest asset in succeeding in our mission to provide quality affordable housing for rent and home ownership for our residents in the communities where they live.

We continue to improve our human resource management practices, our supporting IT systems and associated processes to ensure we are well placed to deliver excellent services. Last year we:

• Invested in developing our organisation to meet our business challenges and have successfully recruited new staff to strengthen our diverse skilled teams, most notably a new Finance Director.

• Continued to build on our Investor in People initiatives, after being reaccredited last year, investing in learning and development plans for our employees, enhancing our programme of one-to-one meetings between management & staff and our performance management process.

• Successfully completed reviewing and upgrading our information technology infrastructure, the first phase of our IT strategy, which is closely aligned with our new Corporate Plan to support performance improvements and efficiencies.

• Supported young people in Surrey by providing work experience opportunities to help them build new skill sets and give them confidence for future employment. We were also proud to have sponsored the Leatherhead Youth Academy football team, part of our local football club.

1110

Mathias House 1

Leatherhead Youth Football Academy 2

Bartlett House Gardens 3

3

1

2

The Association’s Board Length of Service

Richard Frost 5 yearsChairman BA Solicitor. Chairman of Swan Housing Group

Jane Bolton 1 yearBA Hons, FIHHead of Housing Services, Elmbridge Borough Council

Stephen Bromley 1 yearIndependent ICT Consultant supporting social housing providers: Bromley Consultancy Services

Richard Chang 3 monthsResident RepresentativeSelf employed Builder

Christopher Clarke 9 yearsB Com, CADirector of Finance, Hestia Housing & Support

Frank Curtis 3 yearsResident RepresentativePart-time further education Lecturer in Engineering

Jane Eyles 1 yearBA, MSc, MCIHAssociate Consultant, Tenant Participation Advisory Service

Kenneth Griffiths 2 yearsICIOB (Retired) Former Operational Department Head in Buildings & Maintenance sector

Richard Harris 9 yearsBSc Hons, MA, Dip TP, MRTPI, FCMIFormer Deputy Chief Executive of Epsom and Ewell Borough Council. Retired Town Planning Consultant

Paul Powici 1 yearRetired Head of Growth Areas, former Housing Corporation

Length of Service

Barbara Richardson 5 years Vice ChairmanMCMI Director of Savills (L&P) Ltd Public sector property development

Barbara Munden 5 yearsMCIHBusiness Services Group Manager, London Borough of Hounslow

Ray Soanes 6 yearsResident RepresentativeRetired Manager of Surgical Orthopaedic & Ophthalmic Services

Ben Young 1 yearMA (Cantab)CEO Retirement Lease Housing Association

Senior Staff

Nick Ronald 10 yearsMCIHChief Executive

Hugh Wagstaff 9 yearsBA, MCIHDirector of Operations

Lesley Dunlop 4 yearsBA Hons, FCIPDDirector of Business Services

Claire Boyer 1 yearBSc Hons, ACADirector of Finance

To be an excellent employer

Our employees are our greatest asset in succeeding in our mission to provide quality affordable housing for rent and home ownership for our residents in the communities where they live.

We continue to improve our human resource management practices, our supporting IT systems and associated processes to ensure we are well placed to deliver excellent services. Last year we:

• Invested in developing our organisation to meet our business challenges and have successfully recruited new staff to strengthen our diverse skilled teams, most notably a new Finance Director.

• Continued to build on our Investor in People initiatives, after being reaccredited last year, investing in learning and development plans for our employees, enhancing our programme of one-to-one meetings between management & staff and our performance management process.

• Successfully completed reviewing and upgrading our information technology infrastructure, the first phase of our IT strategy, which is closely aligned with our new Corporate Plan to support performance improvements and efficiencies.

• Supported young people in Surrey by providing work experience opportunities to help them build new skill sets and give them confidence for future employment. We were also proud to have sponsored the Leatherhead Youth Academy football team, part of our local football club.

1110

Annual Report 2009-10

PLANS SET IN MOTION

Mount Green Housing Association Ltd

33 Bridge Street, Leatherhead, Surrey, KT22 8BNTelephone: 01372 379555Facsimile: 01372 360671Email: reception@mountgreen.org.ukWeb: www.mountgreen.org.uk

Registered Office

1 St John’s Close, Leatherhead, Surrey, KT22 8UN

Principal Solicitors: Trowers and Hamlins LLPOther Solicitors: Manches LLP / Batchelors SolicitorsAuditors: Grant Thornton UK LLPInternal Auditors: The Internal Audit Association (TIAA)Bankers: Barclays Bank plcLenders: The Royal Bank of Scotland plc

INVESTOR IN PEOPLE

Designed by Ascott Marketing Communications

Registered with Charitable Status under the Industrial and Provident Societies Act 1965 No.16264R. Housing Corporation Registration No. L0042.

A member of the National Housing Federation.

Other languages and formats are available, please contact us for details.