answers to frequently asked questions · 2020-01-24 · 3. poor internet connection when they are...

Important informationAlexa / HALO Home integration requires the use of a HALO Home Internet Access Bridge which can be purchased at www.eaton.com/halohome

Once you have set up your HALO Home Internet Access Bridge, then connect to any Alexa compatible device including Echo, Echo Dot, Tap, and many others.

General Tips to Improve your Alexa ExperienceUse names that are easy to remember and fairly short and unique:

• Good: “Kitchen Lights”

• Not so good: “Downstairs Kitchen ceiling light on the left side front”

Try to avoid re-using the same word at the beginning for many devices. This may lead Alexa to ask you to clarify which device you meant to request every time.

• Good: Kitchen Lights, Pantry Lights, Sink Lights

• Not so good: Kitchen Lights, Kitchen Pantry Lights, Kitchen Sink Lights

Set up groups and scenes within your HALO Home account to create larger categories of lights so you have fewer shorter names to remember. The following FAQ link explains how to create a new group.

Answers to Frequently Asked Questions

Does any version of the HALO Home App work with Alexa? No. Ensure that HALO Home App (v1.7.2 or later) is downloaded to your phone/tablet. You may download the latest

versions of the app in the iOS App Store or Google Play for Android.

Why do I need a HALO Home Internet Access Bridge to control Alexa? The HALO Home Bridge is required to enable communication between the HALO Home and Alexa accounts. Without the Bridge added to your HALO Home account, Alexa will be unable to communicate with your HALO Home devices. Your HALO Home devices are controlled via Bluetooth Low Energy. The Bridge acts as a Wi-Fi to Bluetooth translator, with which your devices need to enable communication with Alexa.

HALO Home Bridge

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FAQFrequently Asked Questions HALOHOME™

http://www.eaton.com/halohome

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What are the top four (4) troubleshooting items I could expect?1. Poor installation and/or unstable power to the device that prevents the Bluetooth radio from broadcasting

properly (that includes putting something like a heater on the same circuit as the device). The behavioral result is that the lights “don’t work,” “the app is broken,” and/or “it never worked right from the beginning.” Solution: re-install and/or fix the circuit so that the power is stable.

2. Poor quality phone or tablet that results in difficulty in forming bridges with the Bluetooth radio on each product. Poor quality or old phones/tablets can result in comments like, “it takes forever to connect,” or “it never connects,” or “it connected once, but never again.” (We recommend newer phones/tablets, and Apple delivers the most consistent quality. Some Androids can’t use the Wi-Fi and the Bluetooth radios at the same time. Androids are going to consistently create the most support tickets.) The solution is generally to try using a different phone/tablet (Apple recommended). If it works fine with the second phone, then the first phone was the problem.

3. Poor internet connection when they are doing network set up (a wobbly internet connection during set up can cause people to have to do multiple re-tries on adding devices, creating schedules, etc). Poor internet will also make it virtually impossible to set up the Bridge and/or Amazon Echo/Alexa.

4. Creating sparse networks. The solution: install 3 or more lights at a time, and use fewer phones/tablets to than lights. (Bridge’s and Anyplace Switches do not count as “devices” on a sparse network, which is why we wrote “lights.”)

What does it mean if Alexa says, “That device is not available right now, please check your connection”, or if my lights are not responding? This indicates that there is an issue with your HALO Home Bridge Wi-Fi connection. Verify that the blue and green lights on your Bridge are on and they are not blinking:

• If the blue light is flashing in sets of two, this means that your Bridge has not been added to your HALO Home account. Before continuing, add the Bridge to your account and configure the Wi-Fi to your router.

• If the green is flashing in sets of two, then your router connection has not been set up or your router is offline. Verify your router is working and connected to the internet.

• If the router is working, then go to the HALO Home app and reconfigure your Wi-Fi connection.

• If the green light is flashing once, it means the Bridge is set up correctly, but there is no internet connectivity to the HALO Home server. Check your router’s internet connection.

• You can press the button on the Bridge once to refresh the router connection.

button

Wi-Fi connection

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How do I control HALO Home dimmable devices using Alexa? Here are a few Alexa commands and their expected actions that may be used on any HALO Home dimmable device:

• “Alexa, set <name of dimmable device> to <5-100> percent” This will set the desired dimmable device to the specified percent value between zero and one hundred.

• “Alexa, brighten <name of dimmable device>” This will increase the brightness level of the desired dimmable device to a value 25% higher than the previous one.

• “Alexa, dim <name of dimmable device>” This will decrease the brightness level of the desired dimmable device to a value 25% lower than the previous one.

NOTE: These same commands can also be executed in groups that contain HALO Home dimmable devices. Non-dimmable devices, groups and scenes will not respond to these commands.

Are all of my HALO Home devices compatible with Alexa? Yes. All HALO Home devices can be controlled through the use of Alexa.

If I change the names of my devices within the HALO Home app, will Alexa recognize these changes? Yes. Any changes made within the HALO Home app will be automatically updated to Amazon within 1 hour. You can speed up this process by re-discovering your devices in the Smart Home window of the Alexa App. This will sync your devices within 20 seconds.

Is there a way to limit who can control my HALO Home devices using Alexa? No. Anyone who says Alexa’s name, and then issues a proper command, will be able to control your HALO Home devices. Alexa’s voice recognition system will, over time, better recognize your voice and remember your specific commands, which will improve your user experience.

Is there a way to disable Amazon Alexa control of my HALO Home devices after it has been set up? Yes, absolutely. You may disable Alexa control all together by navigating to the Smart Home page within your Alexa account. Next to the HALO Home Smart skill will be an option to disable the skill. You can also “forget” specific HALO Home devices that have already been discovered. To do so, navigate to the same Smart Home page within the Alexa app, and you will find a section that lists all of your discovered devices. Simply select the “forget” option next to the specific device that you wish to un-pair. This can be done with groups and scenes as well.

Why doesn’t the blue light on my Alexa device turn on when I speak to Alexa? Your Alexa device may not be plugged in or configured correctly. Check the Wi-Fi configuration on your Alexa device, re-configuration may be necessary. Please visit the Amazon Alexa support page for more information.

Alexa just responded that it is not connected, what do I do? Check your Wi-Fi router to ensure you have an internet connection. You may need to reconfigure your Alexa device to your Wi-Fi router from within the Alexa App.

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I have one (1) HALO Home device; can I use it with Alexa? The number of HALO Home devices you have will not affect Alexa functionality. However, you MUST have an Internet Access Bridge (Bridge) in order to use Alexa. Remember to give each device a distinct name within the HALO Home app in order to control them easily using Alexa voice control. If you have not already done so, the HALO Home Internet Access Bridge may be purchased online through the HALO Home channels of sale.

Can I access my HALO Home network from anywhere in the world? HALO Home is built on a new technology called Bluetooth Smart Mesh: schedules and programs live on the devices, and the Internet is optional.

HALO Home is a distributed architecture where the schedules and programs live on the devices. That means that once you have programmed a switch with sunrise/sunset, groups or other functionality, they work 24/7--without access to the Internet or your smartphone.

Because HALO Home is locally controlled using your phone or tablet’s Bluetooth radio, schedules and programs can only be accessed when you are in range of your HALO Home devices.

If you would like to access your devices anytime, anywhere, you can get a HALO Home Internet Access Bridge (Bridge). The Bridge connects your local Bluetooth network to HALO Home cloud services using your Wi-Fi router. The Bridge adds a bunch of cool capabilities including:

• Remote device control -- turn on and off your devices from anywhere

• Automatically re-synch your clocks in the event of a power outage

• Create and set up groups, schedules, etc. from anywhere

• Creates Cloud connectivity to enable cool things like Amazon Alexa support. More coming soon!

What if for any reason I want to transfer a HALO Home device to another account or I find an issue and need to start over? The HALO Home app allows you to unclaim your devices and make them available again for other accounts to claim. Of course, you must be securely logged into your account to perform this operation. In the case of an issue, all HALO Home devices have a last resort mechanism to perform a factory reset, but in these cases the mechanism requires that you have physical access to the device, so no hacker can take over your device over the air.

There are two ways to put your HALO Home device back to factory settings: by removing it using the app, or by hard resetting it on the switch itself.

HALO Home Bridge

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What smartphones / tablets and operating systems are compatible with the HALO Home app? HALO Home is compatible with as many smartphones/tablets and versions of iOS and Android as possible. However, due to the huge number of devices that exist on the market, we can’t guarantee that the app will work on every single option.

Here are a few things to check to make sure that your phone or tablet is compatible:

• Is it an Apple or Android device?

• Does your device support Bluetooth 4.0 (Bluetooth Low Energy)?

The HALO Home app is compatible with the following operating systems for mobile devices and tablets:

• We recommend iOS 10.0 or later

• Android 4.4.2 and later

The following Apple smartphones and tablets are compatible with Bluetooth 4.0 (Bluetooth Low Energy radio) and the HALO Home app:

• iPhone* (5s, 5c, 6, and 6+ and later)

• iPad* (4th gen and later)

• iPad Air (1st, 2nd gen and later)

• iPad Mini (2nd, and 3rd gen and later)

• iPod Touch (6th gen and later)

*NOTE: This does not include the iPhone 4 and older versions, the iPad 2 and older version, and the iPod Touch 4G and older generations.

HALO Home is compatible with the following Android smartphones and tablets:

• A phone or tablet that supports Bluetooth LE

• Android 4.4 or newer

(This list is most likely incomplete... there are a lot of different Android devices and configurations, so please let us know if you have a supported device that is not on this list.)

• Google Nexus 5

• Google Nexus 7 (depending on year; must have Bluetooth 4.0 radio)

• Google Nexus 9 (Tablet)

• HTC One

• Samsung Galaxy S4, S5, S6, S7, S8

• Samsung Note (Full Series)

• LG G3

• OnePlus One

https://www.bluetooth.com/what-is-bluetooth-technology/where-to-find-it

mailto:consumerproducts%40eaton.com?subject=Halo%20Home%20compatibility

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Why do some Android devices have connection problems? Bluetooth radio designs are selected by the specific Android phone/tablet manufacturer (not by Android/Google), so Bluetooth and Wi-Fi radio performance varies dramatically across different Android devices. Because HALO Home relies on the quality of the phone’s radio and antenna, the quality of the phone or tablet directly impacts the performance of HALO Home compatible products.

The quality of the phone radio impacts your HALO Home products because we support much longer range communications than conventional Bluetooth applications. Historically, Android was a little slow to embrace Bluetooth Smart (BLE), and some phone manufacturers have done a better job supporting the technology than others.

HALO Home tests our releases with literally dozens of phone models, but not all work as well as we would like. Compatibility issues we have found include the following items.

• Reduced radio range due to poor antenna design (Samsung 6 Tablet), or case designs that interfere with the radio antenna (HTC Sense)

• Wi-Fi drivers that do not perform well with BLE (Many Samsung, HTC, some Motorola)

If your phone is having trouble connecting to HALO Home compatible devices, here are a couple of things you can try:

• Be sure you are nearby the device you are trying to connect to. When you first try to connect to it, send the app to background and foreground first and let it reconnect. This will make sure you are talking to the device closest to you.

• As soon as you start experiencing problems cycle the airplane mode or reboot your phone. This can reset the Bluetooth radio and help improve communications.

• Place the phone on a table instead of in your hand when using the HALO Home app. This might help with radio interference caused by your hand, see: Death Grip Issue

• If you are able to get your device set up, but find it hard to use every day, you can purchase a Anyplace Handheld Dimmer to control the lights. Once set up, you will not need to use your phone at all, and the switch will not experience range or connection problems.

• To validate if it is the phone, try using a different smartphone or tablet to connect to your HALO Home Account. Just download the app, and login with the same username and password that you used on your Android device.

Update your HALO Home app right away whenever there is a new release notice on your phone, we frequently issue improvements.

https://www.phonearena.com/news/Death-grip-plagues-all-cellphones-cases-do-not-help-much-either_id17155

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Why does the quality of my Android or Apple phone or tablet impact my range or product experience? Challenges with connectivity tend to be the result two things: the quality of the Bluetooth radio in your phone or your installation method. The quality of your phone or tablet Impacts your HALO Home experience.

HALO Home products are built on a new technology called Bluetooth Smart + Mesh. To benefit from this technology, your phone or tablet needs two things.

• Your phone or tablet must have a Bluetooth 4.0 (aka BLE 4.0) radio. If it does not, you will not be able to download the app from the app store.

• Your phone or tablet must have a current operating system. As time passes, Apple and Android drop support of their operating systems. When that happens, HALO Home is forced to follow suit. As a result, we only support the operating systems that Apple and Android are currently supporting.

Android phones are all manufactured by different companies. As a result, the quality of the phones varies dramatically.

• The quality of the Bluetooth radio in the phone matters. Some Android phones have half the range of an iPhone. This means that some Android phones cannot successfully operate HALO Home products.

• The uneven quality of Android phones is frustrating to both the customer and to HALO Home because it dramatically impacts the customer’s experience. Poor quality Android phones provide a very poor product experience.

Phones and Tablets with Known Problems with BLE 4.0Here is a list of smartphones and tablets that may have connection difficulties because they either have poor quality Bluetooth radios and/or they do not have a BLE 4.0 radio at all.

THIS LIST IS NOT ALL - INCLUSIVE. As phones get older, and new phones are released, then the performance of different phones vary.

• Early iPads (early generations don’t have a BLE 4.0 radios)

• Nexus 4

• Nexus 7 (some models do not have BLE 4.0 radios)

• HTC (all models)

• HTC One Max

• HTC One X

• HTC Sense

• Moto G (some models have poor quality Bluetooth radios)

• Moto Droid Ultra

• Moto Droid Maxx

• Moto Droid Mini

• Moto Droid RAZR Maxx

• Moto (most models)

• LG G Flex

• Samsung Galaxy (some early models do not have BLE 4.0 radios)

• Samsung Note (some models have short ranges that deliver a poor experience)

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How do I delete a group? If your group does not seem to be working as expected, such as when a device only works individually, but not in the group, it can be due to several situations:

• You are operating in a sparse network or may have been when setting up the group

• You may not have been in range of your network when setting up the group

• The phone or tablet may have a poor Bluetooth antenna design. Check out our list here of common phones/tablets with poor antennas.

Any of these situations can cause the device to not be affiliated to your new group. To fix this, it may be best to delete the group, and create another. This guide will show you how to delete the group.

Tap the three vertical dots icon to the right of your device’s name. Or swipe from right to left on the device.

Tap the group icon to the left. You will not be able to see this icon or the grouping screen.

Tap the three vertical dots icon in the top right hand corner, and select the Remove option.

Confirm it is the group you want to remove by selecting Okay.

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How do I reset or change my password? In order to reset your password, you need take the following steps:

• Be near your HALO Home compatible devices so that the phone can form a bridge to your devices (that means that if the devices are at home, you need to be at home)

• Make sure that your devices are powered

Logout of the app on your phone or tablet

Launch the app and press the forgot password button

Immediately, go your email and click the link

Login to the app using your new password

Link expired? For your security, we have a time limit on the link. Start over at the beginning. Make sure to wait long enough for the fresh email to land in your inbox. Using an old email will give you the “expired” message again.

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How do I edit or change a schedule? It is easy to edit or change a schedule on the mobile app.

For iOS:

When you are on the schedule page of the app, swipe the schedule button left, just like you would do with an email that you want to delete. The pencil will appear, and then you can edit the schedule.

For Android:

When you are on the schedule page of the app, long press the schedule button, just like you would do with an email that you want to delete. The pencil will appear, and then you can edit the schedule.

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For Android 1.6.x and above:

From the main menu select Schedules.

Select the Schedule you want to modify.

Modify the schedule times and click Save.

Once saved you can then add the Schedule to a device

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What is many-to-many control on the HALO Home app? With HALO Home, many people can control many devices through a single account.

The HALO Home platform has many-to-many controls, meaning that many people can connect to many devices through a single account. For security reasons, once a device is claimed to an account, then no other phones can “see” that device. This prevents your neighbors from hijacking your system.

• In order to connect to your HALO Home device from a new phone or tablet, you need to login to your original account with the original username and password.

For example, if you set up your HALO Home product from Jane Smith’s iPhone with an account username of [email protected], then you need to login to the HALO Home app using the username and password for [email protected] on your Android phone.

• If you have multiple phones or tablets with the HALO Home app and only a few HALO Home devices, then you may have trouble connecting to the HALO Home app.

Can I use multiple phones or tablets to connect to my HALO Home network? HALO Home works on an account system. When you add devices, they are all associated with a single account. Therefore, you can use many phones or tablets to access your HALO Home account.

You can download the app to as many phones as you would like. Just use the same user ID and password to login to your account. NOTE: You can encounter a situation called a sparse network when using multiple phones to control your HALO Home device. Click here for more information on sparse networks.

In order for the app to connect to your products, you have to have a powered (plugged in or wired) HALO Home product nearby. Once you set up a device, then the app will work great!

How does the Sunrise/Sunset feature work? The Sunrise/Sunset feature takes the specific location of the devices based on your phone, and creates a year long schedule based on the sunrise and sunset that will automatically change the on/off times throughout the year.

Before you start programming, here is some information about how sunrise/sunset works:

• Location Settings ON in Phone/Tablet. If it is OFF, then sunrise/sunset will not work.

• Sunrise/sunset is programmed based on the location settings on the phone or tablet that you are using for programming.

How does random scheduling work? The random schedule chooses a random start time and duration between 5:30PM and 11:30PM. Each press of the button changes the random time. Assign the days of the week for that time, save and name the schedule. To set up a different time each day, save a different schedule for each day with a different random schedule. The time and duration for each schedule is the same for each selected day of that saved schedule.

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How do I group devices together and edit those groups? To group devices together, follow these instructions.

Tap the three vertical dots icon to the right of your device’s name. Or swipe from right to left on the device.

Tap the group icon to the left.

To group multiple devices together, tap and drag a device at the bottom of the screen into the grouping area above.

Tapping the three vertical dots icon in the top right hand corner will allow you to edit the name of the group, change the group’s picture, set up a countdown for the group, and remove the group.

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When I’m logged in, how do I skip the tour?

To skip the Tour, just tap the dismiss button. The tour should only repeat after you log out and log back into your account.

How do I repeat the tour?

You can review the tour by first tapping the three horizontal lines in the top left hand corner of your dashboard.

Next, select the tour option located in the lower left corner. This will take you to the app tour.

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What do the lights and buttons do on my Internet Access Bridge?

What do the lights mean?

The LED’s can tell you important details about the status of your Bridge:

Double flashing Green: Wi-Fi is not configured, or if it has been set up, the router or internet are down.

Double flashing Blue: The Bridge is not configured to an HALO Home account

Solid Green: The Wi-Fi is connected to a router and the internet

Solid Blue: The Bridge is connected to an HALO Home network

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What does the button do?

You can use the button for various resets:

Press quickly once (one second). This will refresh your current connection to the Wi-Fi router

Hold for 15 seconds: This will reset the Wi-Fi and HALO Home network connections. You can then add the Bridge to a different HALO Home account

NOTE: If you hold the Bridge button for 5 seconds by mistake, it will enter a debugging mode. If this happens to you, just unplug and re-plug in the Bridge. There is no user accessible information from this mode.

What is a HALO Home Internet Access Bridge and what does it do?

The HALO Home Bridge offers remote access to your entire HALO Home lighting system using mobile device or web browser from anywhere in the world.

• Uses your Wi-Fi network to control/operate compatible lights.

• Compatible with Amazon Alexa.

• Easy to install into standard 110/220v outlet. Then simply connect to Wi-Fi network with the app.

I cannot see the Bridge on my phone when I try to add it in the HALO Home app:• Make sure the Bridge not is already connected to another network (if it is the Blue LED will be solid).

The blue LED must be flashing our you will not see the Bridge to add to your network.

• The HALO Home device you are using to connect to the Bridge is too far away. Move a device closer to the Bridge and make sure you are standing next to the closest HALO Home device

• You did not wait long enough after you plugged it in. The Bridge setup process takes a couple of minutes so be patient and try again.

HALOHOME™

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The Bridge came up on my screen, but failed to add to the account• The nearest HALO Home device is still too far away

I cannot find the Bridge

• The Bridge is not plugged in, or has not fully booted up yet

• It is already claimed to another account (Blue LED is solid)

• The HALO Home device you are connecting to is too far from the Bridge

Cannot find Wi-Fi network

• You are too far from the Wi-Fi router you are trying to connect to

• The router is not plugged in or is frozen

• The Wi-Fi did not return the router SSID I am looking for

• The Bridge is too far from the router. Move it closer. If you really need to you may be able to relocate it farther away after setup.

Wifi password was not accepted or failed to associate

• Make sure you are typing the correct password. Use the Show Password button to view before saving.

• If you are certain (try connecting to the Wi-Fi with your phone). Cancel and repeat the setup. Worst case -> close the app and start from the beginning.

• The Bridge could be too close to a Wi-Fi router. Ensure they are not closer than 4 ft. from each other.

The process failed - very unusual

• The router froze, or the HALO Home device/Bridge/Router were unplugged.

• You had a phone call, crash of another application or other event on the phone that interrupted the HALO Home app.

My Phone is not controlling my devices remotely. What is wrong?• Your phone needs to be connected to the internet.

• The router and internet the Bridge is connected to needs to be working.

• You may have changed your router SSID or password.

My Bridge controls some devices in my network, but not others• Some of your devices are not in range of your Bridge or other HALO Home mesh devices

• Try moving the Bridge a little closer (but not too far from the Wi-Fi router), or

• Add an HALO Home device between the Bridge and the devices that are not working

My Green light is flashing and I cannot control my devices remotely. What is wrong?• Your internet is not connected. This could be because:

• Your internet is down (check with your carrier)

• Your router is stuck (unplug and re plug your router)

• Your router has changed or been disconnected (reconfigure the Bridge Wi-Fi)

• Your router password has changed (reconfigure the Bridge Wi-Fi)

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How do I set up and use the HALO Home app? Create a user account and validate your email. Do this by simply entering your email as your user account name, selecting a password of at least 8 characters from the mobile application “register” screen. You will then receive a registration email to the email address you entered. Click on the link in the email to confirm your address, and then you will be able to go back to the app and log in.

To use the HALO Home App for the first time, please connect your HALO Home compatible device to a power source and stand nearby. The app works only when your HALO Home compatible device is powered and within about 100 feet of your phone or tablet. HALO Home devices include:

HALO Home RL4 HALO Home RL56 Anyplace Bluetooth Switch

Register an available HALO Home device and add the device to your account by pressing the add device or + button. If additional devices are in range, you will be able to add them to your account one at a time.

Once devices have been claimed and added to your account, you can:

• turn them on and off

• dim (if dimming is available on the device you want to control)

• set up schedules, set up countdown timer to turn devices on and off

• group multiple devices together

The HALO Home app allows you to control all of your HALO Home devices easily and efficiently. You can also control each device manually if your smartphone or tablet isn’t within reach.

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What does the flashing light on the HALO Home Anyplace Switch mean? When you press the small button at the bottom of the HALO Home Movable Switch, also known as the wake button, the red LED at the top of the switch will flash in a certain sequence to help you determine what the state the switch is currently in.

Here is a quick guide to what the sequences mean, and what to do next for each:

Flashes in sets of two, for about 30 seconds: The light will flash ON twice, pause, and repeat for 30 seconds. This means the switch is in factory settings, and is ready to be set up. Here is a more detailed article about how to set up the HALO Home Anyplace Switch.

Flashes ON for 1 second when the slider is touched: This also means the switch is in factory settings and ready to be set up. To set up the switch, check out the article linked above.

Stays ON for 3 seconds when the Wake Button is touched: This means the switch is ready to communicate with the app, and be associated to an HALO Home device or a HALO Home group. The next steps are:

On the Device screen is a list of all of your devices, select the menu in the top left part of the screen

Select controllers

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Select your HALO Home Anyplace Switch

Re-associate your switch to the device, or your newly created group (if you set up your group to control both of your other switches or LEDs, you can assign the switch to control this group)

Press save

Press the button on the switch to confirm it has been changed, as shown on the app screen.

If you need more guidance on how to do this, check out removing and changing the switch

Flashes ON, OFF, ON only once when the slider is touched: This indicates the batteries are low, and should be replaced soon.

Blinks 4-5 times when the slider is touched: The batteries are exhausted, and the switch may not operate effectively. Replace the batteries to get the switch working again.

Stays ON, even when the switch is not being touched: Sometimes due to high or low temperature and/or high humidity, the switch will have trouble connecting to other devices; this may also occur in other cases. In order to fix this problem, all you have to do is remove the batteries, and then re-install them.

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How do I reset the HALO Home Anyplace Switch? There are a couple of things that you can do to reset the HALO Home Movable Switch.

Remove the batteries, then re-install them. You should take this step when the LED is on “solid” red all the time, or when the switch is not turning off and on reliably.

Remove the switch from your account using the app, then re-claim it. Take this step when you want to claim the switch to a different account, or if you feel that it is behaving strangely and you want to take it back to factory settings and start over.

Hard reset the switch back to factory settings.

Take this step if you want to claim the switch to a different account and you forgot to “remove” it using the app, or if you feel that it is behaving strangely and you want to take it back to factory settings and start over. You do a “hard reset” by pressing the button on the front of the switch four times.

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Daylight Savings and Time Sync HALO Home products are easy to synchronize for daylight savings. On the morning that daylight savings changes, just use the app to turn one of your lights on and off. This automatically resets the clocks inside the lights.

HALO Home products work just like analog products when the power goes outThe clocks stop for the duration of the outage. In the US, there are lots of ‘micro outages’ that we are not even aware of. They range from a few seconds to a few minutes. The outages are one of the reasons that your clocks tend to lose time and drift a bit over several months. When things get out of synch, just use the app to turn a light on and off.”

Easy way to Synchronize Clocks and Reset Schedules• When the clocks inside your devices lose time, then your schedules will be delayed.

• It is easy to re-synchronize the clocks inside your Avi-on compatible products: just use the app to turn one device on or off. The rest of the products will synch to the one that you turned on or off.

Optional Way to Synchronize ClocksIf you want to manually check the clock on your device, then you can use the i for information command on the Edit screen. It is in the upper right corner of the Edit screen. From the Information screen, you can manually refresh the clock.

To manually refresh the clock first navigate to the edit screen by tapping the three vertical dots icon.

Tap the pencil icon from the dashboard.

Next, select the i in the upper right hand corner. Here you can manually refresh the clock on that device by pressing sync date and time.

For a vacation home, or if you want to guarantee rapid recovery no matter what, then you can install an HALO Home Internet Access Bridge.

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All other trademarks are property of their respective owners.

Product availability, specifications, and compliances are subject to change without notice.

Canada Sales 5925 McLaughlin RoadMississauga, Ontario L5R 1B8P: 905-501-3000F: 905-501-3172

Eaton 1121 Highway 74 SouthPeachtree City, GA 30269P: 770-486-4800www.eaton.com/connectedlightingFor service or technical assistance:1-800-553-3879

© 2017 EatonAll Rights ReservedPrinted in USAPublication No. PA525010EN October 2017

Firmware UpdatesWhen doing an firmware update to the device through your app, there are a few more LED sequences which you may see. These are typical, and the app should walk you through what it is doing during this process.

Flashes ON, OFF, ON only once when the Wake Button is pressed: The switch has entered firmware update mode, and is ready to receive the update. Follow the instructions on the app to proceed.

Flashes intermittently: This indicates the device is receiving the firmware update.

answers to frequently asked questions · 2020-01-24 · 3. poor internet connection when they are...

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