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Antelope Valley College

March 6, 2014

____________________________ Henry A. Eimstad, President

Request for Proposal (RFP): Professional Services for Implementation of

Banner® Enterprise Technology

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Professional Services for Implementation of Banner® Enterprise Technology

Table of Contents

Section Page

Introduction 2

Profile of Strata Information Group 3

SIG’s Structured Methodology for ERP Implementation Projects 4

SIG’s Readiness Assessment 5

Proposed Services 7

Best Practices 9

Proposed Pricing 10

References 11

SIG’s Personnel 14

Summary of SIG’s Qualifications 15

Attachments

Attachment A: SIG Client Lists 16

Attachment B: Personnel Profiles 17

Attachment C: Enterprise Resource Planning (ERP) System Implementation 18

Attachment D: Business Process Analysis and Operational Excellence 19

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Professional Services for Implementation of Banner® Enterprise Technology

Introduction

Strata Information Group (SIG) understands that Antelope Valley College (College) is interested in consulting services for implementation of the Banner® enterprise technology solution. In particular, the focus is on the following kinds of efforts:

Readiness Assessment

Project Management

Business Process Analysis

Installation, implementation, and configuration of Banner® applications

Banner® Human Resources/Payroll Banner® Finance

Conversion of legacy data

Implementation of ancillary software

Training

Functional consulting

Technical consulting

Third-party software application integration

SIG consultants have proven track records with respect to the implementation of Banner®. Such experience will help the College complete its project on time, within budget, and according to scope.

SIG understands that the College views that it is time to replace the existing Finance and Human Resources systems with a more integrated solution. The College wants to move forward with the implementation of new information technology that enhances a number of services for students, faculty, staff, administrators, alumni, and others. There is a need for integrated applications that streamline numerous administrative operations.

This proposal addresses the implementation of database software from Oracle and application software from Ellucian Higher Education including the major modules: Banner® Finance and Banner® Human Resources/Payroll.

The College expects its consultants to provide responsive functional and technical support and leadership throughout the implementation project, completed in a professional and collaborative manner.

SIG’s proposal for professional services focuses on a number of important topics. First, there is information about the company and its structured methodology for ERP implementations. This document provides resource recommendations and costs for professional services that SIG is able to provide. Reference information is provided. Finally, several sample project documents are included.

The implementation of Ellucian Banner® is not a trivial endeavor. There are many issues relating to software installation, project planning and scheduling, database performance tuning, table and rule configurations, hardware platforms, user training, documentation, security, staffing, business procedures, and others. Moreover, the integrated nature of the Ellucian Banner® modules heightens the complexity of an implementation. SIG’s consultants can help the College move forward in an effective and efficient manner.

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Profile of Strata Information Group (SIG):

SIG is a privately held corporation based in San Diego, California. It was founded in 1987 and has clients across the United States. SIG's primary objective is to assist colleges and universities in managing information technology to better serve students, faculty, staff, and alumni.

SIG provides a wide range of services, including assistance with information technology assessments, procurement processes, project management, system implementations, instructional technology, strategic planning, and selective outsourcing. SIG’s personnel are experienced professionals who possess unique skills and abilities.

Over the past 26 years, SIG has helped more than 300 colleges and universities. Following is a list of selected clients who have asked for SIG’s assistance with ERP system implementations and support. Similar to Antelope Valley College, many have a blend of undergraduate, graduate, and professional academic programs. A list of SIG’s Banner® clients and SIG’s complete client list are provided in Attachment A.

California Community Colleges

Allan Hancock College (California)

Chabot-Las Positas Community College District (California)

Cuesta College (California)

Imperial Valley College (California)

Irvine Valley College (California)

Mt. San Antonio College (California)

San Mateo County Community College District (California)

Santa Barbara City College (California)

Sierra College (California)

Ventura County Community College District (California)

Other Institutions

Drew University (New Jersey)

Franklin and Marshall (Pennsylvania)

Sam Houston State University (Texas)

Santa Fe College (New Mexico)

St. Mary’s University (Texas)

University of Dallas (Texas)

SIG plays a unique role in many colleges and universities. SIG’s consultants work side by side with a client’s employees, and their status as outside experts helps client staff work through bottlenecks and roadblocks. SIG’s collaborative approach also facilitates extensive knowledge transfer with a goal of client self-sufficiency.

SIG is vendor neutral. It does not sell hardware or software. It does not promote products or services from any particular company. Instead, SIG helps clients determine the right blend of tools and resources to meet their needs.

SIG works effectively with Ellucian Higher Education, Oracle, Jenzabar, SAP, Unit4, Campus Management Corporation, Colleague®, Blackboard, open source system vendors, and others. In particular, SIG has substantial experience in managing projects that involve consultants from ERP companies such as Ellucian Higher Education.

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SIG’s Structured Methodology for ERP Implementation Projects

SIG uses a structured methodology for ERP implementation projects. All efforts, though, are customized to meet the unique needs of each client. The goal is to ensure the right outcomes, the timely completion of all tasks, and a strong adherence to the budget.

The implementation will consist of several phases, and a variety of work will be completed by SIG’s consultants, the College’s staff, Ellucian Higher Education staff, and others. Following are some examples of likely tasks:

Review of institutional objectives and desired outcomes

Development of cross-functional work teams, advisory groups, and staffing plans

Development of project plans, milestones, budgets, communications vehicles, vendor management routines, and work assignments

Business process mapping

Creation of change management strategies

Implementation of project management tools to help monitor various tasks

Development of supportive infrastructures including application servers, network connectivity, and other components

Installation of core applications, databases, compilers, and other software

Implementation of test, training, development, and production ERP database environments

Tuning of databases and other system software

Development of vendor support routines

Guidance on integration strategies for third-party enterprise applications that the College uses

Identification of departmental “shadow” systems and the potential for integrating the associated functionality within the ERP solution

Functional consulting

Configuration of ERP applications to include building rules and validation tables

Review of reporting needs

Development of transitional technologies where required, including cross-walk solutions during the time that both the legacy system and new ERP applications are in production

Creation of documentation, manuals, and user guides

Data conversion

Data migration

Application testing and user acceptance

Information about and samples of SIG’s structured methodology are included in Attachments C and D.

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SIG’s Readiness Assessment

SIG recommends that during the initial phases of any major implementation activity that we conduct a readiness assessment. The objective of the assessment is to prepare and educate the staff on their roles and responsibilities, ensure that the facility and infrastructure are ready, and implement communications strategies and plans to keep everyone up to date and informed about all aspects of the project. Following is an example of the tasks that are generally covered during the assessment.

Readiness Opportunity Examples of Potential Tasks

Project Preparation Clarify the purpose and scope of the project Document project assumptions and major guidelines Identify critical success factors Create a project budget Establish a project plan with clear timelines, milestones,

accountabilities, and dependencies

Organizational Structures Identify major functions and responsibilities for the project Create a Project Steering Committee Appoint a project manager Define cross-functional work teams Create advisory groups Assist with the hiring and appointment of staff where

appropriate

User Pre-training Conduct workshops in basic system navigation Conduct an overview and orientation to the functional system Learn about best practices at other sites Subscribe to vendors’ electronic publications Review vendors’ documentation and manuals Provide time for staff to “test drive” new system

Facilities Ensure that the data center meets all physical requirements Locate and equip workspace for the project teams Locate and equip training facilities Locate a project conference room

Technical Infrastructure Affirm network access, robustness, and security Install application servers for test, training, and development

environments Schedule the installation of application servers for production

environment Install ancillary servers Install application software and system software Configure application software and system software Install peripherals such as mass storage devices, printers,

document scanners, and others

Technical Pre-training Conduct an overview and orientation with respect to underlying technology

Attend vendors’ user group meetings Subscribe to vendors’ electronic publications Review vendors’ documentation and manuals Review vendors’ online tutorials Provide time for the staff with the training system

Business Process Mapping Conduct workshops in business process mapping Complete high-level maps for major business processes Perform fit/gap analyses

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Readiness Opportunity Examples of Potential Tasks

Communications Plan Develop calendars for meetings of various project teams Conduct a kickoff meeting to formalize the start of the project Develop appropriate newsletters Develop an informative project web site Develop appropriate email distribution lists Develop a format for various project status reports Develop a contact list with names of people and an

explanation of their roles Implement an internal website that enables electronic access

to important materials Establish a protocol for appropriate communication within the

College

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SIG’s Proposed Services

Based upon our brief discussions over the past few weeks and our extensive experience with similar engagements at other institutions, SIG has estimated the level of effort for SIG consultants to implement the Banner® products as listed below. However, SIG would be pleased to have discussions with the College about how we might be able to reduce these costs.

Application or Service Area Estimated Hours

Readiness and Discovery 44–88

Business Process Analysis (proposed for 2–4 processes) 88–132

Banner® Finance 800–1,000

Banner® Human Resources/Payroll (includes EPAF) 800–1,000

Banner® Operational Data Store (ODS) 264–352

Technical Consulting/DBA Services including assistance with the following: System installation and configuration Database administration Upgrade/Patch Management Instance Management

240–400

Project Management (1/3-time for 18 months) 1,080–1,440

Total Estimated Proposed Services Consulting Hours 3,316–4,412

Total Estimated Labor Cost $530,560–$705,920

Total Estimated Expenses $149,220–$198,540

Total Estimated Cost for Required Services $679,780–$904,460

Notes:

SIG is proposing a rate of $160 per hour for the first 12 months; rate may increase annually by $5 an hour.

SIG invoices clients for only those hours of services that are actually expended.

Travel time/expenses, if applicable:

Travel costs are estimated at $1,600 per trip. For the purpose of this proposal, SIG used a rate of $45 per hour to estimate travel expenses. SIG will bill only for actual travel-related expenses.

Travel time is limited to 8 hours per round trip. SIG will make every attempt to reduce travel costs by booking discounted coach airfares and

using client-recommended lodging.

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Optional Services Hours

Banner® Travel and Expense 264–352

Banner® Faculty Load and Compensation (FLAC) 176–210

Banner® Workflow (proposed for 2 - 4 business processes) 176- 210

Luminis® Basic Support 120–200

Data Conversion 240–360

Cross Functional Hours (Contingency) 400–480

Total Estimated Optional Services Consulting Hours 1,376–1,812

Total Estimated Labor Cost $220,160–$289,920

Total Estimated Expenses $61,920–$81,540

Total Estimated Cost for Optional Services $282,080–$371,460

The following table describes SIG’s assistance and examples of typical duties.

Service Examples of Typical Duties

External Project Management

Help ensure the completion of all project tasks Assist with project communications and status reports Assist with the monitoring of the project budget Help supervise the performance of various project teams Facilitate collaboration across organizational boundaries Help mitigate risks and issues


Help identify opportunities for streamlining various business processes Facilitate process mapping workshops Assist with fit/gap analyses Identify opportunities for merging “shadow systems” into baseline ERP

functionality Help develop actionable plans that enable the implementation of new

business processes Functional Consulting Provide guidance on the configuration of rules tables

Share best practices Give direction on the development of system documentation Assist with the development of management reports Assist with the delivery of web self-service functions Assist with data conversion and migration Assist with system testing

Technical Consulting Install and configure system software Install and configure application software Assist with software version control Create test, training, production, and other instances and

environments Provide guidance on the implementation of system and application

security Help define appropriate data center procedures and operations Assist with performance tuning issues Assist with the implementation of system patches, major releases,

installing third-party applications, and other technical services

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Best Practices

Please refer to Section D of SIG’s Enterprise Resource Planning (ERP) System Implementation document, Attachment C, for key recommendations for Banner® implementation best practices.

Additionally, SIG recommends cross-functional team and functional team leads. A conceptual model is shown below. The expectation is that key personnel are available on average at a 50% level during the project and with other functional participants are available at approximately the 25% level. We would expect IT resources on the project to be dedicated close to a full-time basis. This underscores the wisdom to place a “moratorium” on all but mandated changes to current systems and in implementing the new Banner® applications in a “vanilla” manner.

Example of a High-Level Organizational Chart

Project Steering Committee

Cross-Functional Committee

Team Sponsor Team Sponsor

Team Sponsor

Team Sponsor

Team Sponsor

HR/Payroll Team

Finance Team

IT Team Portal Team

Other Teams: Ancillary Reporting Standards Imaging Workflow Etc.

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Module Teams

A B

… N

Module Teams

A B

… N

Module Teams

A B

… N

DBA System

Admin Others

Module Teams

A B

… N

Project Management, Consultants, and User Groups

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Proposed Pricing

SIG understands that the College desires a “pay-as-you-go” pricing model; therefore, there is no requirement for the College to pay for SIG’s proposed services in advance as “committed services.” SIG plans to use the existing Professional Services Agreement with the College to provide these services.

SIG invoices its clients on a monthly basis for services and reasonable expenses for travel including lodging, meals, rental cars, and other related expenses. SIG is very willing to do whatever it can to minimize expenses including the use of College-recommended local lodging. If selected, SIG will assist in estimating total project expenses.

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References

Each of SIG’s service engagements is unique. However, projects for the institutions listed below are very similar in scope and breadth to the proposed engagement at Antelope Valley College.

Client Allan Hancock College (California)

Contact Person Ms. Carol Moore, Director, Information Technology Services

Contact Phone Number 850-922-6966, ext. 3265

Address/URL 800 S. College Dr., Santa Maria, CA 93454 http://www.hancockcollege.edu/

Email [email protected]

Description of Services ERP system acquisition – Banner® selected by Client ERP Project Management Business Process Analysis Argos® consulting Database and Systems Administration (DBA services) Degree Works™ consulting Luminis® consulting Database and Systems Administration (DBA services) Operational Data Store Banner® Document Management (BDM) consulting Project Management Banner® functional/technical consulting Custom modifications to Banner® Self-Service, including online

schedule of classes, web admissions application, positive attendance data management, real-time schedule/bill, drop for non-payment, and pre-registration data verification page.

Service Dates Initiated in February 2007 and remains active Client Mt. San Antonio College (California)

Contact Person Mr. Vic Belinski, Chief Technology Officer

Contact Phone Number 909-274-4389

Address/URL 1100 N. Grand Ave, Walnut, CA 91789 http://www.mtsac.edu/

Email [email protected] Description of Services On-site IT management

ERP system acquisition – Banner® selected by Client ERP system implementation Banner® functional/technical consulting and training

Student Financial Aid Finance HR/Payroll

Degree Works™ consulting Luminis® consulting Database and Systems Administration (DBA services) Operational Data Store Banner® Document Management (BDM) consulting Banner® Workflow consulting Project management Business process analysis

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Client Mt. San Antonio College (California) Custom modifications to Banner® Self-Service, including online

schedule of classes, web cashiering, positive attendance data management, real-time schedule/bill, and drop process for faculty

Service Dates Initiated in March 2005 and remains active Client San Mateo County Community College District (California)

Contact Person Ms. Kathy Blackwood, Chief Financial Officer


Address/URL 3401 CSM Drive, San Mateo, CA 94402 http://www.smccd.edu/accounts/smccd/


Description of Services On-site Chief Information Officer IT infrastructure management Organizational and operational reviews Banner® functional/technical consulting Management of network equipment and infrastructure Degree Works™ implementation Strategic planning ERP procurement – Banner® selected by Client ERP implementation

Service Dates Initiated in April 1989 and remains active Client Sierra College (California)

Contact Person Ms. Mandy Davies, Vice President Student Services


Address/URL 5000 Rocklin Rd, Rocklin, CA 95677 http://www.sierracollege.edu/


Description of Services Integration of Barnes & Noble® bookstore services ERP system acquisition – Banner® selected by Client Banner® ERP system implementation On-site Director of IT, Technical Director, and Project Manager Report generation strategy and development Technical support services Database and Systems Administration (DBA services) Degree Works™ implementation Custom modifications to Banner® Self-Service for online class

schedule, real time student bills, class rosters, pre-registration services for updating demographics and curriculum, last date of attendance

Service Dates Initiated in July 2004 and remains active Client Ventura County Community College District (California)

Contact Person Mr. Dave Fuhrmann, Associate Vice Chancellor, Information Technology


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Client Ventura County Community College District (California)

Address/URL 255 W. Stanley Ave, Ste. 150, Ventura, CA 93001 http://www.vcccd.edu/


Description of Services Project management On-site Chief Information Officer Banner® Workflow consulting Banner® Financial Aid implementation services and consulting Luminis® implementation services and consulting Database and Systems Administration (DBA services) Blackboard and Distance Learning support and consulting services Official Payments, Evisions IntelliCheck®, FormFusion®

implementation services and consulting Ad-hoc reporting access to Banner® Implementation support for Desire2Learn® LMS ERP procurement – Banner® selected by Client Banner® Student, Financial Aid, Human Resources, and Finance

implementation services Service Dates Initiated in January 1996 and remains active

Client University of Dallas (Texas)

Contact Person Mr. Rick Hayter, Director of Administrative Computing


Address/URL 1845 E. Northgate Dr., Irving, TX 75062 http://www.udallas.edu/


Description of Services ERP system acquisition ERP system implementation ERP project management Banner® functional/technical consulting Banner® Student, Finance, Financial Aid and HR/Payroll training Business process analysis Custom modifications to Self-Service Banner®, including Integration

of Book Store system information to SSB pages within Banner® Self-Service to meet new textbook regulations requiring book cost and ISBN information in course schedules

Service Dates Initiated in March 2003 and remains active

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SIG’s Personnel

SIG’s consultants are highly experienced professionals. Most have worked on multiple Banner® implementations, and typically have at a minimum 15–20 years of experience in higher education with 13–15 years utilizing Banner®. They not only understand Banner®, but know how to collaborate with others during implementation projects similar to this. Although they are outside consultants, SIG’s people develop side-by-side working relationships with clients. Almost all have served in leadership positions such as registrars, controllers, CIOs, and financial aid directors at higher education institutions.

The assignment of particular SIG consultants to the implementation project at Antelope Valley College will be accomplished by aligning specific individuals with the needs of the College and relevant schedules. Although SIG will offer candidates for particular assignments, the College has the final decision with respect to the individuals who are invited to work on the implementation project.

Detailed personnel profiles for SIG Banner® consultants are included in Attachment B.

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Summary of SIG’s Qualifications

SIG understands that the College has its own criteria for evaluation of vendor proposals; however, SIG feels it is well qualified to provide the services that are being requested. Following is a summary of SIG’s qualifications:

SIG has a substantial track record with respect to ERP implementations.

The personnel profiles of SIG’s consultants reflect relevant experience, expertise, and leadership.

The methodology described in SIG’s proposal is a proven approach to conducting a procurement process.

SIG has a large workforce of consultant employees with an average of 15 years’ experience in higher education and technology systems.

SIG’s proven methodology is based in best practices.

In addition, SIG believes that its proposal is very responsive to each of the above criteria. In terms of specifics, the following items are important:

SIG has been in business since 1987 and has assisted many colleges and universities across the United States. Higher education is its sole line of business.

SIG’s client list is extensive. It includes references who speak very favorably about the company and the quality of its consultant staff.

SIG’s cost proposal is competitive. Moreover, it is scalable up or down and can be adjusted to meet the precise needs of the College.

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Attachment A – SIG Client Lists

SIG Banner® by Ellucian Client List

Contact SIG at 800-776-0111 or email [email protected] for more information.

www.sigcorp.com (Revised 2/13/14)

Since 1987, SIG has completed hundreds of assignments at colleges and universities across the United States and internationally. Engagements have ranged from ERP procurements, implementations, assessments, DBA support, and programming, to consulting and training, project management, temporary IT staffing, business process analysis, and IT planning. The following is a partial list of Ellucian Banner® institutions that SIG has had the opportunity to serve.

Abilene Christian University, Texas Aims Community College, Colorado Alabama A&M University, Alabama Alamo Community College District, Texas Allan Hancock College, California Antelope Valley College, California Auburn University, Alabama Austin Peay State University, Tennessee Ball State University, Indiana Barnes-Jewish College, Missouri Barstow Community College, California Brandman University, California Bridgewater State University, Massachusetts Bristol Community College, Massachusetts Brown University, Rhode Island Bryant College, Rode Island Butler Community College, Kansas Cameron University, Oklahoma Carleton University, Ontario, Canada Catawba College, North Carolina Central Arizona College, Arizona Central New Mexico Community College, New

Mexico Central Oregon Community College, Oregon Central State University, Ohio Chabot-Las Positas Community College District,

California Chattanooga State Community College, Tennessee Chicago State University, Illinois Chippewa Valley Technical College, Wisconsin Christian Brothers University, Tennessee Christopher Newport University, Virginia Citrus College, California City College of San Francisco, California City University of Hong Kong, Hong Kong Clark Atlanta University, Georgia Clark University, Massachusetts Cleveland State Community College, Tennessee Clovis Community College, New Mexico Coast Community College District, California Cochise County Community College District,

Arizona Coconino College, Arizona Colgate University, New York College of Marin, California College of the Sequoias, California College of the Siskiyous, California Collin College, Texas Colorado College, Colorado Colorado Community College System, Colorado Colorado School of Mines, Colorado Colorado Seminary, University of Denver, Colorado Community College of Philadelphia, Pennsylvania Concordia University – Austin, Texas Concordia University – Chicago, Illinois Concordia University – St. Paul, Minnesota Concordia University Systems Office, Illinois Covenant College, Georgia Cuesta College, California

CUNY The Graduate Center, New York Curry College, Massachusetts Davenport University, Michigan Delgado Community College, Louisiana Denison University, Ohio DeVry University – Chicago, Illinois Drew University, New Jersey East Carolina University, North Carolina Eastern Florida State College, Florida Eastern Kentucky University, Kentucky Eastern Michigan University, Michigan Eastern New Mexico University – Portales, New

Mexico Eastern New Mexico University – Roswell, New

Mexico Eastern Washington University, Washington Edison State College, Florida El Paso Community College, Texas Emerson College, Massachusetts Feather River College, California Fitchburg State College, Massachusetts Florida Gateway College, Florida Florida Institute of Technology, Florida Foothill-DeAnza Community College District,

California Framingham State University, Massachusetts Franklin & Marshall College, Pennsylvania Friends University, Kansas Gavilan College, California Georgia Board of Regents, Georgia Georgia Institute of Technology, Georgia Georgia State University, Georgia Gonzaga University, Washington Grambling State University, Louisiana Greenfield Community College, Massachusetts Harding University, Arkansas Harrisburg Area Community College, Pennsylvania Hawai’i Pacific University, Hawaii Highland Community College, Illinois Hong Kong Institute of Education, Hong Kong Horry Georgetown Technical College, South

Carolina Houston Baptist University, Texas Idaho State University, Idaho Illinois Institute of Technology, Illinois Imperial Valley College, California Indiana State University, Indiana Inter-American University, Puerto Rico Ithaca College, New York Ivy Tech Community College, Indiana Jefferson College, Missouri Johnson & Wales University, Rhode Island Kern Community College District, California Lake-Sumter State College, Florida Lamar University, Texas Lane Community College District, Oregon Lansing Community College, Michigan Liberty University, Virginia Lingnan University, Hong Kong




Linn-Benton Community College, Oregon Lipscomb University, Tennessee Loma Linda University, California Longwood University, Virginia Loyola Marymount University, California Marist College, New York Marshall University, West Virginia Massasoit Community College, Massachusetts MidAmerica Nazarene University, Kansas Middlebury College, Vermont Midwestern State University, Texas Millersville University, Pennsylvania Mills College, California Mississippi Valley State University, Mississippi Morehouse School of Medicine, Georgia Morgan State University, Maryland Mount Wachusett Community College,

Massachusetts Mt. San Antonio Auxiliary, California Mt. San Antonio College, California Nassau Community College, New York New England College, New Hampshire New England Institute of Technology, Rhode Island New Mexico Institute of Mining and Technology,

New Mexico New Mexico Junior College, New Mexico New Mexico State University, New Mexico New Mexico TechNet, New Mexico North Orange County Community College District,

California Northeastern Ohio Universities College of Medicine

and Pharmacy, Ohio Northern Michigan University, Michigan Northern New Mexico Community College, New

Mexico Norwich University, Vermont Oakland University, Michigan Oakton Community College, Illinois Oberlin College, Ohio Oklahoma Baptist University, Oklahoma Oral Roberts University, Oklahoma Oregon Health and Science University, Oregon Oregon Institute of Technology, Oregon Oregon State University, Oregon Oregon University System, Oregon Otis College of Art and Design, California Pacific Lutheran University, Washington Philadelphia College of Osteopathic Medicine,

Pennsylvania Piedmont Technical College, South Carolina Pima Community College, Arizona Portland Community College, Oregon Portland State University, Oregon Presbyterian College, South Carolina Providence College, Rhode Island Reed College, Oregon Rio Hondo Community College, California Rockhurst University, Missouri Roosevelt University, Illinois Rose-Hulman Institute of Technology, Indiana Royal Holloway, University of London, England Saint Louis University, Missouri Saint Norbert College, Wisconsin Salk Institute, California Sam Houston State University, Texas San Diego State University, California

San Mateo County Community College District, California

Santa Barbara City College, California Santa Fe Community College, New Mexico Sauk Valley Community College, Illinois Savannah State University, Georgia Seattle Pacific University, Washington Seton Hall University, New Jersey Sewanee University, Tennessee Sierra College, California Sierra Nevada College, Nevada Solano Community College, California South Texas College, Texas South Texas College of Law, Texas Southern Illinois University – Carbondale, Illinois Southern Polytechnic State University, Georgia Southern University and A&M College System,

Louisiana Southern University at Shreveport, Louisiana Southwest Tennessee Community College,

Tennessee Southwestern Michigan College, Michigan Spelman College, Georgia St. Edward’s University, Texas St. John Fisher College, New York St. Johns River Community College, Florida St Mary’s University, Texas Stark State College, Ohio State College of Florida, Manatee-Sarasota, Florida Stephen F. Austin State University, Texas Stetson University, Florida SUNY Adirondack Community College, New York SUNY Suffolk County Community College, New

York Taft College, California Tarleton State University, Texas Teachers College Columbia University, New York Tennessee State University, Tennessee Tennessee Technological University, Tennessee Texas A&M University – Commerce Texas A&M University – Corpus Christi, Texas Texas A&M University – Kingsville, Texas Texas State University, Texas The Institute for College Access & Success,

California The J. David Gladstone Institutes, California Tri-County Technical College, South Carolina Tyler Junior College, Texas Umpqua Community College, Oregon University of Alaska – Fairbanks, Alaska University of California – Santa Cruz, California University of Dallas, Texas University of Dayton, Ohio University of Denver, Colorado University of Houston – Downtown, Texas University of Idaho, Idaho University of Illinois – Urbana-Champaign, Illinois University of La Verne, California University of Memphis, Tennessee University of Michigan – Flint, Michigan University of New Mexico, New Mexico University of North Carolina – Charlotte, North

Carolina University of North Carolina – Wilmington, North

Carolina University of Oregon, Oregon




University of Portland, Oregon University of Puget Sound, Washington University of Richmond, Virginia University of San Francisco, California University of The Incarnate Word, Texas University of the Pacific, California University of the Pacific, McGeorge School of Law,

California University of West Florida, Florida Upper Midwest Banner User’s Group, Minnesota Utah Valley University, Utah Valencia College, Florida Vassar College, New York Ventura County Community College District,

California Vermont Law School, Vermont Victoria College, Texas Vincennes University, Indiana Wake Forest University, North Carolina Walsh University, Ohio Walters State Community College, Tennessee Waubonsee Community College, Illinois West Virginia University, West Virginia Western New Mexico University, New Mexico Western Oregon University, Oregon Western University of Health Sciences, California Western Washington University, Washington Wharton County Junior College, Texas Whittier Law School, California Wichita Area Technical College, Kansas William Paterson University, New Jersey William Rainey Harper College, Illinois Wofford College, South Carolina Worcester Polytechnic Institute, Massachusetts Wright State University, Ohio Yale University, Connecticut Yavapai Community College, Arizona York College, Pennsylvania

California Community College Clients



Since 1987 SIG has been providing quality services to California Community Colleges. In that time SIG has worked with numerous individual colleges in 56 different districts. SIG staff members are familiar with MIS reporting, matriculation, PERS/STRS reporting, VATEA, EOPS, DSPS and other unique California requirements. SIG has assisted clients to successfully implement products from Bi-Tech, Colleague by Ellucian®, PeopleSoft®, SAP, Banner by Ellucian®, Sigma and other widely installed administrative systems. If you are considering the procurement of new administrative information systems, or need help managing technology operations and projects-consider SIG!

Allan Hancock College Antelope Valley College Barstow College Cabrillo College Cerritos College Chabot-Las Positas Community College District

Chabot College, Hayward Las Positas College, Livermore

Chaffey College Citrus College City College of San Francisco Coast Community College District

Coastline College Golden West College Orange Coast College

College of Marin College of the Desert College of the Redwoods College of the Sequoias College of the Siskiyous Contra Costa Community College District

Contra Costa College Diablo Valley College Los Medanos College

Copper Mountain Community College Cuesta College Feather River College Foothill-De Anza Community College District

De Anza College Foothill College

Gavilan College Grossmont-Cuyamaca Community College District

Grossmont College Cuyamaca College

Imperial Valley College Irvine Valley College, California Kern Community College District

Bakersfield College Cerro Coso Community College Porterville College

Lake Tahoe Community College Los Angeles Community College District

East Los Angeles College Los Angeles City College Los Angeles Harbor College Los Angeles Mission College Los Angeles Pierce College Los Angeles Southwest College Los Angeles Trade-Tech College Los Angeles Valley College West Los Angeles College

Mendocino College Merced College Modesto Junior College Monterey Peninsula College

Mt. San Antonio College Mt. San Jacinto College Napa Valley College North Orange County Community College District

Cypress College Fullerton College

Ohlone College Palo Verde College Palomar College Pasadena City College Rio Hondo Community College Riverside Community College District

Moreno Valley College Norco College Riverside City College

San Bernardino Community College District Crafton Hills College San Bernardino Valley College

San Diego Community College District San Diego City College San Diego Mesa College San Diego Miramar College

San Jose-Evergreen Community College District Evergreen Valley College San Jose City College

San Mateo County Community College District Canada College College of San Mateo Skyline College

Santa Barbara City College Sierra College Solano College South Orange County Community College District

Irvine Valley College Saddleback College

Southwestern College State Center Community College District

Fresno City College Reedley College

Taft College Ventura County Community College District

Moorpark College Oxnard College Ventura College

Victor Valley College West Hills Community College District

West Hills College, Lemoore West Hills College, Coalinga

West Valley-Mission Community College District Mission College West Valley College

Yuba Community College District Yuba College Woodland Community College Clear Lake Community College

SIG Client List



Since 1987, SIG has completed hundreds of assignments at colleges and universities across the United States and internationally. Engagements have ranged from ERP procurements, implementations, assessments, DBA support, and programming, to consulting and training, project management, temporary IT staffing, business process analysis, and IT planning. Join the ranks of SIG’s client institutions and experience technology support at its best. The following list does not include individual colleges within a client college district. Abilene Christian University, Texas Aims Community College, Colorado Alabama Agricultural & Mechanical University, Alabama Alamo Community College District, Texas Allan Hancock College, California Alliant International University, California Antelope Valley College, California Auburn University, Alabama Austin Peay State University, Tennessee Ball State University, Indiana Barnes-Jewish College, Missouri Barstow Community College, California Brandman University, California Bridgewater State University, Massachusetts Bristol Community College, Massachusetts Brown University, Rhode Island Bryant College, Rhode Island Butler Community College, Kansas Cabrillo College, California California Institute of the Arts, California California School of Professional Psychology, California California State University - Dominguez Hills, California Cameron University, Oklahoma Carleton University, Ontario, Canada Catawba College, North Carolina Central Arizona College, Arizona Central New Mexico Community College, New Mexico Central Oregon Community College, Oregon Central State University, Ohio Cerritos College, California Chabot-Las Positas Community College District, California Chaffey College, California Chapman University, California Chattanooga State Community College, Tennessee Chicago State University, Illinois Chippewa Valley Technical College, Wisconsin Christian Brothers University, Tennessee Christopher Newport University, Virginia Citrus College, California City College of San Francisco, California City University of Hong Kong, Hong Kong Clackamas Community College, Oregon Clark Atlanta University, Georgia Clark University, Massachusetts Clatsop Community College, Oregon Cleveland State Community College, Tennessee Clovis Community College, New Mexico Coast Community College District, California Cochise County Community College District, Arizona Coconino Community College, Arizona Colgate University, New York College of Marin, California College of Southern Nevada, Nevada College of the Desert, California College of the Redwoods Community College District,

California College of the Sequoias, California College of the Siskiyous, California

College of Western Idaho, Idaho Collin College, Texas Colorado College, Colorado Colorado Community College System, Colorado Colorado School of Mines, Colorado Colorado Seminary, University of Denver, Colorado Columbia College Chicago, Illinois Community College of Philadelphia, Pennsylvania Concordia University - Austin, Texas Concordia University – Chicago, Illinois Concordia University – St. Paul, Minnesota Concordia University Systems Office, Illinois Contra Costa Community College District, California Copper Mountain Community College, California Covenant College, Georgia Cuesta College, California CUNY The Graduate Center, New York Curry College, Massachusetts Davenport University, Michigan Delgado Community College, Louisiana Denison University, Ohio DeVry University, Illinois Drew University, New Jersey East Carolina University, North Carolina Eastern Florida State College, Florida Eastern Kentucky University, Kentucky Eastern Michigan University, Michigan Eastern New Mexico University – Portales, New Mexico Eastern New Mexico University – Roswell, New Mexico Eastern Washington University, Washington Edison State College, Florida El Paso Community College, Texas Emerson College, Massachusetts Feather River College, California Fitchburg State College, Massachusetts Florida Gateway College, Florida Florida Institute of Technology, Florida Foothill-DeAnza Community College District, California Framingham State University, Massachusetts Franklin & Marshall College, Pennsylvania Friends University, Kansas Gavilan College, California Georgia Board of Regents, Georgia Georgia Institute of Technology, Georgia Georgia State University, Georgia Gonzaga University, Washington Goucher College, Maryland Grambling State University, Louisiana Greenfield Community College, Massachusetts Grossmont-Cuyamaca Community College District, California Harding University, Arkansas Harrisburg Area Community College, Pennsylvania Harvard Business School, Massachusetts Harvard Law School, Massachusetts Hawai’i Pacific University, Hawaii Highland Community College, Illinois Hillsborough Community College, Florida Hong Kong Institute of Education, Hong Kong

SIG Client List



Horry Georgetown Technical College, South Carolina Houston Baptist University, Texas Idaho State University, Idaho Illinois Institute of Technology, Illinois Imperial Valley College, California Indiana State University, Indiana InterAmerican University, San Juan, Puerto Rico Irvine Valley College, California Isothermal Community College, North Carolina Ithaca College, New York Ivy Tech Community College, Indiana Jefferson College, Missouri Johnson & Wales University, Rhode Island Joliet Junior College, Illinois Kern Community College District, California Lake Tahoe Community College, California Lake-Sumter Community College, Florida Lamar University, Texas Lane Community College, Oregon Lansing Community College, Michigan Laureate International Universities, Maryland Liberty University, Virginia Lincoln Land Community College, Illinois Lingnan University, Hong Kong Linn-Benton Community College, Oregon Lipscomb University, Tennessee Loma Linda University, California Lone Star College System, Texas Longwood University, Virginia Los Angeles Community College District, California Loyola Marymount University, California Manhattanville College, New York Marist College, New York Marshall University, West Virginia Massasoit Community College, Massachusetts McHenry County College, Illinois Mendocino College, California Merced College, California MidAmerica Nazarene University, Kansas Middlebury College, Vermont Midwestern State University, Texas Millersville University, Pennsylvania Mills College, California Mississippi Valley State University, Mississippi Modesto Junior College, California Monterey Peninsula College, California Morehouse School of Medicine, Georgia Morgan State University, Maryland Morton College, Illinois Mount Wachusett Community College, Massachusetts Mt. San Antonio Auxiliary, California Mt. San Antonio College, California Mt. San Jacinto College, California Napa Valley College, California Nassau Community College, New York New England College, New Hampshire New England Institute of Technology, Rhode Island New Mexico Institute of Mining and Technology, New

Mexico New Mexico Junior College, New Mexico New Mexico State University, New Mexico New Mexico TechNet, New Mexico New York Institute of Technology, New York North Orange County Community College District,

California

Northeastern Ohio Universities College of Medicine and Pharmacy, Ohio

Northern Michigan University, Michigan Northern New Mexico College, New Mexico Northland College, Wisconsin Norwich University, Vermont Oakland University, Michigan Oakton Community College, Illinois Oberlin College, Ohio Ohlone College, California Oklahoma Baptist University, Oklahoma Oral Roberts University, Oklahoma Oregon Health & Science University, Oregon Oregon Institute of Technology, Oregon Oregon State University, Oregon Oregon University System, Oregon Otis College of Art & Design, California Pacific Lutheran University, Washington Palo Verde College, California Palomar College, California Pasadena City College, California Philadelphia College of Osteopathic Medicine,

Pennsylvania Piedmont Technical College, South Carolina Pima County Community College District, Arizona Portland Community College, Oregon Portland State University, Oregon Presbyterian College, South Carolina Providence College, Rhode Island Reed College, Oregon Rhode Island School of Design, Rhode Island Rio Hondo College, California Riverside Community College District, California Rockhurst University, Missouri Roosevelt University, Illinois Rose-Hulman Institute of Technology, Indiana Royal Holloway, University of London, England Saint Louis University, Missouri Saint Norbert College, Wisconsin Salk Institute, California Sam Houston State University, Texas San Bernardino Community College District, California San Diego Community College District, California San Diego State University, California San Jose-Evergreen Community College District, California San Mateo County Community College District, California Santa Barbara City College, California Santa Fe Community College, New Mexico Sauk Valley Community College, Illinois Savannah State University, Georgia Seattle Pacific University, Washington Seton Hall University, New Jersey Sewanee The University of the South, Tennessee Sierra College, California Sierra Nevada College, Nevada Sinclair Community College, Ohio Solano Community College, California South Orange County Community College District, California South Texas College, Texas South Texas College of Law, Texas Southern Illinois University – Carbondale, Illinois Southern Polytechnic State University, Georgia Southern University and A&M College System,

Louisiana Southern University at Shreveport, Louisiana

SIG Client List



Southwest Tennessee Community College, Tennessee Southwestern College, California Southwestern Michigan College, Michigan Spelman College, Georgia St. Edward’s University, Texas St. John Fisher College, New York St. Johns River Community College, Florida St. Mary’s University, Texas Stark State College, Ohio State Center Community College District, California State College of Florida, Manatee-Sarasota, Florida Stephen F. Austin State University, Texas Stetson University, Florida SUNY Adirondack Community College, New York SUNY Suffolk County Community College, New York Surry Community College, North Carolina Taft College, California Tarleton State University, Texas Teachers College Columbia University, New York Tennessee Board of Regents, Tennessee Tennessee State University, Tennessee Tennessee Technological University, Tennessee Texas A&M University - Commerce Texas A&M University – Corpus Christi, Texas Texas A&M University – Kingsville, Texas Texas State University, Texas The Institute for College Access & Success, California The J. David Gladstone Institutes, California Tri-County Technical College, South Carolina Triton College, Illinois Tyler Junior College, Texas Umpqua Community College, Oregon University of Alaska – Fairbanks, Alaska University of California - Santa Cruz, California University of Dallas, Texas University of Dayton, Ohio University of Denver, Colorado University of Houston – Downtown, Texas University of Idaho, Idaho University of Illinois - Urbana-Champaign, Illinois University of La Verne, California University of Memphis, Tennessee University of Michigan – Flint, Michigan University of New Mexico, New Mexico University of North Carolina – Charlotte, North Carolina University of North Carolina – Wilmington, North

Carolina University of Oregon, Oregon University of Portland, Oregon University of Puget Sound, Washington University of Richmond, Virginia University of San Francisco, California University of Southern Nevada, Nevada University of The Incarnate Word, Texas University of the Pacific, California University of the Pacific, McGeorge School of Law, California University of West Florida, Florida Upper Midwest Banner Users Group, Minnesota Utah Valley University, Utah Valencia College, Florida Vassar College, New York Ventura County Community College District, California Vermont Law School, Vermont Victor Valley Community College District, California Victoria College, Texas

Vincennes University, Indiana Wake Forest University, North Carolina Walsh University, Ohio Walters State Community College, Tennessee Warren Wilson College, North Carolina Waubonsee Community College, Illinois West Hills Community College District, California West Valley-Mission Community College District, California West Virginia University, West Virginia Western New Mexico University, New Mexico Western Oregon University, Oregon Western University of Health Sciences, California Western Washington University, Washington Wharton County Junior College, Texas Whittier Law School, California Wichita Area Technical College, Kansas William Paterson University, New Jersey William Rainey Harper College (Harper College), Illinois Wofford College, South Carolina Worcester Polytechnic Institute, Massachusetts Wright State University, Ohio Yale University, Connecticut Yavapai Community College, Arizona York College of Pennsylvania, Pennsylvania York Technical College, South Carolina Yuba Community College District, California

ERP Procurements Client List


www.sigcorp.com Revised 02/17/14

Since 1987 SIG has completed hundreds of assignments at colleges and universities across the United States and internationally. SIG’s structured solution for the procurement of Enterprise Resource Planning (ERP) software, hardware, and services enables colleges and universities to acquire the best possible information technology in the most timely, simple, and affordable manner.

The following is a list of institutions that SIG has had the opportunity to assist with their ERP procurements.

Allan Hancock College, California Brandman University, California California Institute of the Arts, California Central Arizona College, Arizona Chabot-Las Positas Community College District,

California Chabot College Las Positas College

Chapman University, California Clatsop Community College, Oregon Coast Community College District, California

Coastline Community College Golden West College Orange Coast College

College of Marin, California College of the Desert, California College of the Redwoods Community College

District, California Eureka Campus Del Norte Campus Mendocino Coast Campus

College of Sequoias, California Copper Mountain Community College, California Cuesta College, California Foothill-DeAnza Community College District,

California Foothill College DeAnza College

Framingham State University, Massachusetts Goucher College, Maryland Grossmont-Cuyamaca Community College

District, California Cuyamaca College Grossmont College

Harvard Business School, Massachusetts Harvard Law School, Massachusetts Imperial Valley College, California Ithaca College, New York Johnson & Wales University, Rhode Island Lake Tahoe Community College District,

California Lane Community College, Oregon Laureate International Universities, Maryland Los Angeles Community College District,

California East Los Angeles College Los Angeles City College Los Angeles Harbor College Los Angeles Mission College Los Angeles Southwest College Los Angeles Trade-Technical College Los Angeles Valley College Pierce College

West Los Angeles College McHenry County College, Illinois Mendocino College, California Mt. San Antonio College, California Napa Valley College, California New York Institute of Technology, New York Palo Verde College, California Pasadena City College, California Riverside Community College District, California

Moreno Valley College Norco College Riverside City College

San Diego Community College District San Diego City College San Diego Mesa College San Diego Miramar College

San Mateo County Community College District, California Cañada College College of San Mateo Skyline College

Santa Barbara City College, California Seton Hall University, New Jersey Sierra College, California Solano Community College, California South Orange County Community College

District, California Advanced Technology and Education Park Irvine Valley College Saddleback College

South Texas College of Law, Texas. St. Edward’s University, Texas St. John Fisher College, New York St Mary’s University, Texas Triton College, Illinois University of Dallas, Texas Ventura County Community College District,

California Moorpark College Oxnard College Ventura College

Warren Wilson College, North Carolina West Valley-Mission Community College District,

California Mission College West Valley College

Yavapai College, Arizona

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Attachment B – Personnel Profiles

Henry A. Eimstad, Partner

Summary

39 years’ experience in higher education 39 years’ experience in information technology systems 30+ years’ management experience as Chief Information Officer and Chief Technology Officer at

several colleges and universities Experienced in ERP system selection, acquisition, implementation, and project management Skilled project manager and facilitator of large, complex projects

Selected Client Experience with Strata Information Group

Managing Partner for the recent ERP procurement projects for South Orange County Community College District (CA), Pasadena County College (CA), Chapman University (CA), Brandman University (CA), and California Institute of the Arts (CA). Also responsible for the Banner® implementations at the Franklin and Marshall College (PA), Drew University (NJ), and the Unit4/Agresso® Student System implementation for Harvard Law School (MA).

Managing Partner for ongoing projects including: Tennessee Board of Regents (TN), Grossmont-Cuyamaca Community College District (CA), Sierra College (CA), State College of Florida-Manatee, Sarasota (FL), and the Ventura County Community College District (CA).

Performed an organizational analysis project at Oregon State University (OR) and the Oregon State System of Higher Education (OSSHE).

Managing Partner for ERP system implementations at Allan Hancock College (CA), Cuesta College (CA), Framingham State University (MA), Ithaca College (NY), Santa Barbara City College (CA), and Seton Hall University (NJ).

Managed various projects for the following SIG clients, Harvard Business School (MA), Central Arizona College (AZ), Chabot-Las Positas Community College District (CA), Eastern Washington University (WA), Grambling State University (LA), Johnson and Wales University (RI), the Los Angeles Community College District (CA), the San Diego Community College District (CA), San Diego State University (CA), San Mateo County Community College District (CA), and Western Washington University (WA).

Expertise

ERP system Selection, Acquisition, Implementation, and Management Leadership of information technology organizations as Chief Information Officer and Chief

Technology Officer Organizational Analysis Project Management Strategic and Operational Planning

Other Relevant Experience

Managed software delivery projects for a nationwide software company at a number of client sites, including the British Columbia Institute of Technology (CAN), California Institute of Technology (CA), Minnesota Community College System (MN), Santa Clara University (CA), Seattle University (WA), the South Dakota State System of Higher Education (SD), and the University of Hawaii (HI).

Served as Computer Center Director/Project Manager for a nationwide management services company at a number of client sites, including Pepperdine University (CA), the Peralta Community College District (CA), the Riverside Community College District (CA), and the San Diego Community College District (CA).

Frank M. Vaskelis, Partner

Summary

35 years’ experience in higher education

40 years’ experience in information technology systems

Substantial experience in the management of information technology services for colleges and universities, having held the positions of Chief Information Officer, Chief Technology Officer, and Director of Information Technology at several institutions

Extensive technical expertise in telecommunications, network design, database administration and design, operating systems, web system administration/management, and library information systems

Experienced in ERP system selection, acquisition, implementation, and management


Chief Information Officer under the SIG management services contract at the San Mateo County Community College District (CA). Managed the implementation of Banner®, including the installation of new hardware, software, and network infrastructure.

Managing Partner for several SIG projects, including those at Aims Community College (CO), City College of San Francisco (CA), Portland State University (OR), St. Mary’s University (TX), Santa Fe College (NM), and Alliant International University (CA).

Expertise

ERP system Selection, Acquisition, Implementation, and Management Leadership of information technology organizations such as Chief Information Officer and Chief

Technology Officer Project Management Strategic and Operational Planning


Organizational analysis project at Oregon State University (OR). Managing Partner for many SIG IT projects for colleges and universities across the United States. Managing Partner for the SIG project to implement library systems and a shared network at the

Peninsula Library System (CA), a consortium of public and academic libraries. With a previous employer was responsible for several computing resource management projects

for the following colleges: the Houston Community College System (TX), the Riverside Community College District (CA), and the San Diego Community College District (CA).

Computer Center Director for a nationwide information resources management company at the San Diego Community College District (CA).

Director of Computing and Information Services at Oregon Institute of Technology (OR).

Education and Credentials

BA, Mathematics, Kalamazoo College, Michigan

Harold George, General Manager

Summary

Professional Services Specialist 27 years’ experience in information technology systems Chief Information Officer experience in colleges and universities Experienced project manager and consultant ERP system acquisition and implementation planning


Served as a Senior Consultant for the Ellucian (formerly SunGard Higher Education) Banner® software suite at numerous client sites, including:

Managed the implementation of ERP systems at Allan Hancock College District (CA), Cuesta College (CA), Imperial Valley College (CA), Santa Barbara City College (CA), Solano Community College District (CA), South Texas College of Law (TX), and the University of Dallas (TX).

Conducted information technology assessments at Framingham State University (MA), Harvard Law School (MA), Joliet Junior College (IL), Pasadena City College (CA), St Edwards University (TX) and other institutions.

Managed IT procurement services projects at Allan Hancock College (CA), Chapman University(CA), Framingham State University (MA), Grossmont-Cuyumaca Community College District (CA), Harvard Law School (MA), Harvard Business School (MA), Imperial Valley Community College District (CA), Marin Community College District (CA), McHenry County Community College (IL), Mendicino-Lake Community College District (CA), Mt. San Antonio Community College District (CA), Napa Valley Community College District (CA), Palo Verde Community College District (CA), Pasadena City College(CA), Santa Barbara Community College District (CA), Solano Community College District (CA), South Texas College of Law (TX), St John Fisher College (NY), and the University of Dallas (TX).

Expertise

Assessments and Strategic Planning Business Process Analysis ERP Implementation Consulting and Support ERP system Acquisition and Implementation Planning Banner® by Ellucian and Jenzebar implementation Project Manager Leadership of information technology organizations Project Management


Jenzabar, Incorporated. Senior Sales Support. Managed client relationships, assisted in technical and functional sales demonstrations and marketing support.

St. Mary’s University (TX). Director of Administrative Technology and Information Services. St. Mary’s University utilized the Jenzabar administrative software suite

CARS Information Systems, Incorporated. Vice President of Client Services. Fairleigh Dickinson University (NJ). Director of Administrative Systems and Accounting.


BA, Accounting, Walsh University, Ohio

Emily Rudin, General Manager, Client Services

Summary

Client Services Specialist 14 years’ experience in higher education 25+ years’ experience in information technology systems Chief Information Officer experience in colleges, universities, government, and corporations Experience in the development of business strategy and ensuing projects


Served as Account Manager for SIG’s implementation services for Ellucian (formerly SunGard Higher Education) Banner® at various colleges including Bridgewater State University (MA), Christian Brothers University (TN), Clark University (MA), Clark Atlanta University (GA), Cleveland State Community College (OH), DeVry University (IL), Illinois Institute of Technology (IL), Liberty University (VA), Morgan State University (MD), Morton College (IL), New England College (NH), New York Institute of Technology (NY), Providence College (RI), Southwest Tennessee Community College (TN), St. John Fisher College (NY), State College of Florida, Manatee-Sarasota (FL), University of Memphis (TN), Ball State University (IN), Teachers College (NY), Columbia University (NY), University of Dayton (OH), and York College of Pennsylvania (PA).

Led Information Technology assessment and improvement projects in Financial Aid, Student, Finance, Advancement, and Human Resources/Payroll ERP systems at Cleveland State Community College (TN), Liberty University (VA), Millersville University (PA), Southwest Tennessee Community College (TN), State College of Florida, Manatee-Sarasota (FL), and the University of Richmond (VA).

New York Institute of Technology (NY). Led Information Technology assessment including development of functional user survey questionnaires, management of consultant team, and development of assessment report.

Expertise

ERP system Selection, Acquisition, Implementation, and Management Information Technology Assessment Leadership of information technology organizations Project Management Strategic Planning and Project Management


SunGard Higher Education, Incorporated. Area Vice President. Managed 500 employees including 25 CIOs, and all client relationships in the northeastern United States.

Viant Consulting, Incorporated. Chief Information Officer. Directed and managed domestic and international operations.

John Hancock Insurance, Incorporated. Program Officer. Directed a team of 25 project managers, including responsibility for approximately 140 concurrent application development efforts.

Boston University School of Management (MA). Director of IT/Chief Information Officer. Managed telecommunications, networking, application and web development, server administration, security, and technical support services.


BA, Business Administration, Bradley University, IL MBA, Business Administration, Bradley University, IL

Rudin, E. (continued)

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BA, Computer Science, Boston University, MA CNE, Certified Novell Engineer, Boston University, MA

Edgar Coronel, Senior Consultant

Summary

Project Management Specialist 13 years’ experience in higher education 20 years’ experience in information technology systems 11 years’ experience with California Community Colleges Skilled in the implementation of all higher education information systems


Served as a Senior Consultant for the Banner® software suite at numerous client sites, including: City College of San Francisco (CA). Helped with implementation of several projects including

Banner upgrades, Argos and CCCApply. Eastern New Mexico University (NM). Designed and helped develop institutions reporting strategy

including a data warehouse and multiple reports and OLAPs. Imperial Valley College (CA). Served as Chief Technology Officer and Project Manager for the

implementation of Banner® Student, Finance, and Human Resources. Los Angeles Community College District (CA). Served as a Senior Consultant for the Finance and

Procurement model of the SAP software suite. San Mateo County Community College District (CA). Served as Director of Administrative Systems

Expertise

Accounting and Finance Argos® Banner® Document Management Suite (BDMS) Banner® ERP suite Degree Works™ Project Management Reporting Student Information Systems


Buzzeo Incorporated. Served as Product Manager and senior implementation consultant for the company’s software offerings.

University of Phoenix - Online. Associate Professor in the MBA program facilitating courses in Strategic Management, Project Management and Accounting Information Systems.


M.B.A., Business Administration, Arizona State University, AZ B.S., Mechanical Engineering and Business Administration,

Instituto Technologico y de Estudios Superiores de Monterrey, Queretaro, Mexico Fluent in Spanish

Monica Crawford, Senior Consultant

Summary

Project Management Specialist 20 years’ experience in higher education information systems 30 years’ experience in information technology systems 14 years’ experience in managing ERP system implementations 9 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® ERP suite 5 years’ experience with Colleague® ERP suite


Served as a Senior Consultant for the implementation of Banner® and other software at several client sites, including:

Drew University (NJ). Served as the Project Manager for an ERP implementation including Banner® (Finance, HR/Payroll, Student Records, Financial Aid, BRM), Degree Works™, Banner® Document Management System, Luminis®, Operational Data Store, and Argos® reporting tool. Coordinated implementation of peripheral systems, including Adirondack, Acalog, and EMS event scheduling software, within the project structure.

Franklin and Marshall College (PA). Served as the Project Manager for an ERP implementation including Banner® (Finance, HR/Payroll, Student Records), Degree Works™, Banner® Document Management System, Luminis®, Operational Data Store, and Cognos® reporting tool. Coordinated integration with Adirondack, Advance, PowerFAIDS®, and Slate.

Santa Barbara City College (CA). Served as the vendor liaison with Augusoft for the Lumens® software product in use by the Continuing Education division. Assisted with the procurement and implementation of Eagle software Aeries® for the adult high school within the Continuing Education division.

Sierra College (CA). Served as the Project manager for Banner® implementation, including Human Resources, Finance, Student Records, Financial Aid, Luminis® portal, and Operational Data Store. Peripheral systems included Evision’s Argos® for report-writing and AppWorx® for job scheduling. Led steering committee meetings, reported status to the executive committee, and acted as primary liaison with Ellucian and other vendors.

Expertise

Implementation Planning, Budgeting, and Project Management Information Technology and Business Management including Staff Development Leadership of administrative systems organizations Project Management Software Functional Requirements and Needs Analysis Vendor Selection and Software Procurement Implemented software: Adirondack Acalog Banner® ERP suite, including Finance, HR/Payroll, Student Records, and Financial Aid Banner® Document Management System (BDMS/BDM) Banner® Relationship Management (BRM) Colleague® ERP suite, including Finance, HR/Payroll, Student, Financial Aid, Colleague®

Advancement (and Benefactor) Degree Works™ EMS (event scheduling software)

Crawford, M. (continued)

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Luminis® Operational Data Store (ODS) Reporting Tools including Argos® and Cognos® Business Objects®


Oberlin College (OH). Administrative Computing Project Manager at Center for Information Technology. Led the

implementation of Banner® ERP system including Human Resources, Finance, Student Records, Admissions and Financial Aid. Implemented peripheral systems for facilities management (FAMIS) and student housing (HMS/ODYSSEY®), including interfaces to Banner®. Supervised five programmer/analysts, one Oracle Database Administrator, and one project-term communications manager.

Director of Development Resources. Managed all aspects of the Development/Alumni Affairs database (Benefactor), including gift/pledge entry, demographic data entry, report, label, and letter generation, donor recognition, major prospect tracking, event management, external reporting requirements, and system configuration.

College of Wooster (OH). Project Manager. Implemented Colleague® ERP system including Finance, Admissions, Financial Aid, Student Records, and Colleague® Advancement. Researched, procured, and implemented a new reporting strategy using a Microsoft SQL Server® database and Business Objects Enterprise software to meet robust requirements for Colleague® Advancement.


A.A.B., Data Processing, University of Akron, OH

Tom Graf, Senior Consultant

Summary

Chief Information Officer and Project Management Specialist 23 years’ experience in higher education 23 years’ experience in information technology systems Skilled project manager and facilitator of large and small multi-task projects Skilled consultant in developing the requirements and facilitating implementation of current, state-

of-the-art ERP systems Demonstrated leadership in planning, organizational management, governance, and executive

level communications


Served as a Senior Consultant in project management for the implementation of Ellucian (formerly SunGard Higher Education) Banner® at numerous client sites, including:

Bridgewater State University (MA). Project management for EMS/Banner® Class Scheduling project and BEIS/CAS project.

Lake Tahoe Community College (CA). Provided consulting services to develop an IT Master Plan, Organizational and Staffing Plan, and Capital Equipment Plan.

Sam Houston State University (TX). Interim Vice President of Information Technology. Restructured the IT staff and created a

client-centric support organization and governance model as well as policy and audit compliance. Developed strategic, staffing and capital budget plans.

Project Manager for implementation of Banner® which included Banner® Student, Finance, Human Resources, Financial Aid, BDM/Workflow, BEIS, Degree Works™, StarRez, Touchnet, Micros, ODS, eVisions, Astra and UC4.

Tennessee Board of Regents (TN). Project management for state-wide community college business process initiative.

Yavapai Community College (AZ). Served as Project Manager for implementation of Banner® including Student, Finance, Financial Aid, Human Resources, Advancement, Touchnet and Degree Works™.

Served as Account Manager for Aims Community College (CO), Central New Mexico College (NM), Clovis Community College (NM), Eastern New Mexico University (NM), New Mexico Junior College (NM), New Mexico State University (NM), New Mexico Tech (NM), Northern New Mexico College (NM), Pima County Community College District (AZ), Santa Fe Community College (NM), University of New Mexico (NM), Western New Mexico University (NM), and Yavapai Community College (AZ).

Expertise

Banner® Colleague® Leadership of information technology organizations such as Chief Information Officer and Chief

Technology Officer Project Management Strategic, Tactical, Financial and Organizational IT planning


SunGard Higher Education, Incorporated. Chief Information Officer for Sul Ross State University (TX) and Rio Grande College (TX). Developed governance structure for IT constituent groups, and

Graf, T. (continued)

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managed the implementation of Banner®. Served as Account Liaison to El Paso Community College (TX).

Princeton Information, Incorporated. Led Network Design Engineer for Texas Instruments' PowerPath Project.

Texas Woman’s University (TX). Chief Information Officer. Managed the Colleague® migration project including the upgrade from release 13 to release 15, VAX/VMS® to Alpha/UNIX. Designed, procured, and managed the implementation of campus-wide network infrastructure.


BA, Business Administration and Music Industry, Anderson University, IN

Eric Raznick, Senior Consultant

Summary

Chief Technology Officer 18 years’ experience in higher education 18 years’ experience in information technology systems 18 years’ experience with California Community Colleges 18 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Experienced in the selection and implementation of finance, human resources, student, and library

information systems Skilled consultant in the developing requirements and facilitating implementation of current, state-

of-the-art information systems Experienced in the design, selection, and implementation of client/server networks


Served as a Senior Consultant in a management role at Banner® at numerous client sites, including: City College of San Francisco (CA).

Served as Interim Chief Technology Officer. Provided leadership and advice on variety of topics, including technical staffing, project management, and technology project priorities. Provided consulting on maintaining the college’s Banner environment. Provided technology and project support to the college community. Acted as the college’s technology spokesperson to promote technology advancement and sustainability.

Served as Project Manager for the implementation and operation of Banner® Student, Financial Aid, Finance, and Human Resources.

San Mateo County Community College District (CA). Director of Information Technology Services. Coordinated Banner® support as well as a wide variety of institutional information systems functions, including networking, email, and data center operations. Assisted with campus construction projects, distance education technologies, and self-service web applications.

Expertise

Banner® California Community College reporting requirements, including: CCFS-320, CalPERS, CalSTRS and

MIS ERP systems Network Design Project Management Technology Management


California Community College Banner® Group (3CBG). Former elected board member. Fiscal Crisis and Management Assistance Team (FCMAT). Participated in technology review of

Imperial Valley Community College District. City College of San Francisco (CA). Senior Systems Analyst. Participated in the design and

implementation of Banner® Payroll and Finance. Supervised the design, installation, and support of a local area network.

Silicon Valley Library (CA). Project Manager. Implemented Online Community Library Center (OCLC)/WebZ Virtual Union Catalog®.

Bill Reed, Project Manager, Senior Consultant and Director, DBA Services

Summary

Program, Project and Account Management Specialist 30 years’ experience in higher education 30 years’ experience in information technology systems Experienced senior information technology director/manager within higher education Expert in facilitating business process analysis and redesign Veteran project manager for ERP system implementations Veteran manager of multi-project programs and project management offices


Served as a Senior Consultant and Program or Project Manager at numerous client sites, including: Allan Hancock College (CA). Led business process analysis efforts including the facilitation of

workshops for cross-functional teams that map existing processes, identify opportunities for improvement, and develop “ideal” processes to exploit the use of information technology.

Antelope Valley College (CA). Assisted with an Information Technology assessment for the College.

Ball State University (IN). Served as the overall account and project manager for the multi-year Banner® implementation project, which included Finance, Human Resource, Student, Degree Works™, Financial Aid, Luminis® and multiple third party systems. Provided guidance on development of strategies for reporting and enterprise applications management, along with mentoring staff in development of business analyst and architecture skills.

DeVry University (IL). Served as the overall Account and Project Manager for the multi-year Banner® implementation project.

Pasadena City College (CA). Led business process analysis efforts including the facilitation of workshops for cross-functional teams that map existing processes, identify opportunities for improvement, and develop “ideal” processes to exploit the use of information technology.

Piedmont Technical College (SC). Served as the overall account and project manager for the Banner® enhancement project. Led an information technology assessment for the college, followed by hands-on implementation of management recommendations.

Expertise

Business Operations, Budget Planning, Systems Evaluation and Procurement, and Vendor Management

Business Process Analysis and Reengineering Organizational Change Management, Staff Development, Training, and Communication Plans Productive Alignment of Technology with Organizational Goals Program and Project Management Strategic Planning and Tactical Management of Information Technology Operations


Northern Kentucky University (KY).

Assistant Vice President for Business Operations. Planned and executed multiple projects that improved service and facilitated more efficient and cost-effective business operations.

Chief Technology Officer and Director of Office of Information Technology. Provided overall management of all information technology functions. Completed a major operational restructuring of multiple IT support areas into one comprehensive IT department.

Reed, B. (continued)

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Director of Office of Special Projects. Organized and led the business process reengineering efforts and implementation of the SAP ERP system including Financials, Human Resources, and Student. Created new business analyst/architect positions/teams by combining staff from information technology and user departments.

Extensive experience with implementation of packaged software, management of custom development, and crafting integrated solutions across multiple platforms and technologies.


BA, Business, Northern Kentucky University, KY

Jack L. Overcash, Senior Executive

Summary

Client Services Specialist 30 years’ experience in higher education 35 years’ experience in information technology systems 30 years’ experience in information technology systems at colleges and universities Experienced in the management and delivery of information technology services for colleges and

universities Project manager for information systems implementation Experienced in technology planning and procurements


McHenry Community College (IL). Served as Chief Technology Officer responsible for the daily operations of technology resources and management of IT staff. Led Information Technology assessment, ERP procurement, assisted in hiring a permanent College CIO and other IT related improvement projects.

Ohlone College (CA). Served as Chief Technology Officer responsible for the daily operations of technology resources and management of IT staff. Led Information Technology assessment and improvement projects.

Southwestern Community College District (CA). Served as Chief Technology Officer responsible for the daily operations of technology resources and management of IT staff. Led Information Technology assessment and improvement projects.

Triton College, (IL). Served as Chief Information Officer responsible for the daily operations of technology resources and management of IT staff. Led Information Technology assessment, ERP procurement, assisted in hiring a permanent College CIO and other IT related improvement projects.

Provided consulting services in support of a variety of projects. McHenry County College (IL), William Rainey Harper College (IL), Citrus College (CA), University of La Verne (CA), Central New Mexico College (NM), New Mexico Institute of Mining and Technology (NM), Allan Hancock College (CA), Chaffey Community College District (CA), Grossmont-Cuyamaca Community College District (CA), North Orange County Community College District (CA), and Mt. San Antonio College (CA).

Expertise

ERP Selection, system Implementation, and Management Leadership of information technology organizations such as Chief Information Officer and Chief

Technology Officer Strategic and Operational Planning


Collegis, Incorporated. General Manager, Western Region. Responsibilities included management of on-site personnel, budget development, hiring and staffing, strategic and tactical planning and client relations, for the following institutions: College of Notre Dame (CA), Foothill-DeAnza Community College District (CA), Golden Gate University (CA), Mt. Saint Mary’s College (CA), San Bernardino Community College District (CA), and San Juan College (NM).

TSI, Incorporated, San Bernardino Community College District (CA). Executive Director. Responsible for technology services delivery in support of a multi-campus district. Selected, negotiated, and implemented new administrative hardware and software, network services, and fiber optic backbone.

Overcash, J. (continued)

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SCT, Incorporated. Managed software delivery projects for a nationwide software provider at the following institutions: Eastern Oregon College (OR), Elmhurst College (IL), Northern Illinois University (IL), Monterey Peninsula College (CA), Oregon State Teachers College (OR), Pepperdine University (CA), Portland State University (OR), San Diego Community College District (CA), and Southern Oregon State College (OR).


BA, Business Administration, National University, California MBA, National University, California, in process

Ed Ahrens, Senior Consultant

Summary

Database Administration and Systems Specialist 20 years’ experience in higher education 22 years’ experience in information technology systems 18 years’ experience as an Oracle Database Administrator working with Ellucian (formerly

SunGard Higher Education) Banner® 3 years’ technical experience with installation and configuration of Degree Works™


Served as a Senior Consultant Oracle Database Administrator working with Banner® at numerous client sites, including:

Allan Hancock College (CA). Provided remote Database Administrator support services for the implementation of Banner®. Installed Linux® operating system, Oracle databases, Banner® software, Oracle Application Server®, and C® and COBOL® compilers. Upgraded databases to Oracle 11gR2, middle tier to WebLogic®/Oracle Fusion Middleware®, and Banner® to Banner® 8. Configured RMAN® backups, Oracle Grid Control®, California Banner®, EVisions, CLEAN_Address()®, Banner® Workflow, Official Payments client, and Banner® Document Management Suite. Assisted the client with UC4, BEIS, and Luminis®. Setup system and database monitoring procedures. Installed and configured Degree Works™. Mentored client DBA.

Citrus College (CA). Installed and configured Degree Works™. College of the Sequoias (CA). Migrated Banner® and Oracle environment from Tru64® to Linux®

platform. Installed and upgraded Oracle databases to Oracle 10g and later to Oracle 11gR2, upgraded Banner® to Banner® 7 and later to Banner® 8, and upgraded middle tier to Weblogic/Oracle Fusion Middleware®. Configured C® and COBOL® compilers, RMAN® backups, Oracle Grid Control®, California Banner®, EVisions, CLEAN_Address()®, Official Payments client. Setup system and database monitoring procedures. Mentored client Database Administrator.

College of the Siskiyous (CA). Installed and configured Degree Works™. Upgraded Banner® databases to Oracle11g and middle tier to WebLogic®/Fusion Middleware®.

Georgia State University (GA). Installed and configured Degree Works™. Houston Baptist University (TX). Installed and configured Luminis® Data Integration for WebCT®. Idaho State University (ID). Installed and configured Degree Works™. Assisted client with Degree

Works™ upgrades and test to production data migration. Imperial Valley College (CA). Installed and configured Degree Works™. Lipscomb University (TN). Installed and configured Degree Works™. Migrated Degree Works™ to

production environment. Mt. San Antonio College (CA). Provided remote Database Administrator support services for the

implementation of Banner®. Installed and configured Degree Works™. Upgraded databases to Oracle 11g and Banner® to Banner® 8. Upgraded middle tier to Oracle Application Server® 10.1.3 and Oracle Fusion Middleware®. Configured RMAN® backups, Oracle Grid Control®, California Banner®, EVisions, CLEAN_Address()®, Workflow, UC4, Official Payments client, and Operational Data Store/Enterprise Data Warehouse. Setup system and database monitoring procedures. Mentored client Database Administrators.

Piedmont Technical College (SC). Installed and configured Banner® Document Management System (BDMS).

Portland Community College (OR). Performed systems, database, and client Database Administrator skills assessments. Performed Oracle, OAS®, and Banner® upgrades. Upgraded middle tier to WebLogic®/Oracle Fusion Middleware®.

Ahrens, E. (continued)

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Southern Polytechnic State University (GA). Installed and configured Degree Works™. Set up system and database monitoring procedures.

South Texas College of Law (TX). Performed Banner® and Oracle upgrades. Setup system and database monitoring procedures. Mentored client Database Administrator.

Southwest Tennessee Community College (TN). Upgraded Oracle databases to Oracle 11gR2 and middle tier to WebLogic®/Oracle Fusion Middleware®. Installed Banner® ODS. Upgraded Banner® Workflow to 8.1 and configured using WebLogic®.

Stark StateCollege (OH). Installed and configured Degree Works™. Migrated Degree Works™ to production environment, mentoring client Degree Works™ technical staff.

University of Dallas (TX). Assisted client DBA with Oracle and Banner® upgrades, standby database troubleshooting, and C® and COBOL® compiler issues. Upgraded Oracle databases to Oracle 11gR2 and middle tier to WebLogic®/Oracle Fusion Middleware®.

University of Puget Sound (WA). Migrated Oracle, Banner® and FAMIS from Solaris® to Linux® and OAS® tier to Windows® platforms. Upgraded Banner® products to Banner® 8 and FAMIS products to FAMIS 8iR2. Implemented customized Internet Native Banner® Single Sign-On with Oracle OID.

Ventura County Community College District (CA). Provided remote Database Administrator support services for the implementation of Banner®. Installed and configured Degree Works™.

Wofford College (SC). Performed Banner® and Oracle upgrades.

Expertise

Installation and configuration of products including BDMS, California Banner®, Degree Works™, Luminis® integration, Operational Data Store/Enterprise Data Warehouse, Single Sign On, UC4, and Banner® Workflow

Oracle Application Server® including WebLogic® and Oracle Fusion Middleware® Oracle Database Administrator including Oracle 7.3 through Oracle 11gR2 Oracle mid-tier and development tools, including Oracle Application Server®, Open Database

Connectivity , Discoverer®, SQL Developer®, Pro*C®, Pro*COBOL®, Oracle Forms and Reports®, including setup and configuration of client and web-based applications

RMAN®, Data Guard® and other business continuity backup and recovery scenarios SQL*PLUS® and PL/SQL® tools for data conversion, migration, and reporting


SunGard Higher Education, Incorporated. Principal Technical Consultant and Team Manager. Supervised the scheduling, mentoring, and training of a database administration group with ten technical employees. Managed the team to help address client issues. Remotely managed multiple Oracle databases for a number of diverse college and university clients. Provided comprehensive Database Administrator services including security administration, performance tuning, system and database monitoring, and implementation services.

University of Idaho (ID).

Database Administrator. Managed the main production Oracle database and multiple supporting databases. Coordinated and implemented the releases/updates for Banner®.

Assistant Director/Systems Coordinator. Managed the technical aspects of Banner® Financial Aid. Coordinated the production schedule and software upgrades. Developed numerous automated scripts for the Financial Aid Office.


Oracle Certified Professional Database Administrator BS, Business, University of Idaho, ID

Chris Anderson, Senior Consultant

Summary: Banner® Finance Specialist 17 years’ experience in higher education finance systems 17 years’ experience in information technology systems 14 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Finance Skilled project manager, consultant, and functional/implementation specialist

Selected Client Experience with Strata Information Group: Served as a Senior Consultant for the implementation of Banner® Finance at numerous client sites, including:

Bridgewater State University (MD). Implemented and went live with the travel and expense module, also giving employees their first access to direct deposit for their travel and other expenditures.

Cochise Community College (AZ). Assisted in the implementation of the grant accounting module. This process was done retroactively back to the mid 1990’s for tracking purposes.

Colorado School of Mines (CO). Assisted with the post implementation of grant and grant billing consulting including best practices and problem solving.

Nassau County Community College (NY). Conducted a finance assessment and provided accelerated Go-Live consulting and training, post-implementation consulting as well as fixed assets conversion. Also assisted with the implementation of their E-procurement choice, Unimarket.

New Mexico Institute of Mining and Technology (NM). Assisted with the assessment and planning of a complex budget reporting tool required by the state for budget reporting.

Portland State University (OR). Assisted with business process analysis of the grant management process from proposal to closeout.

Sam Houston State University (TX). Provided consulting support for post implementation activities including reporting, fixed assets conversion and depreciation, year-end processing, business process analysis, and travel and expense module.

Southwest Tennessee Community College (TN). Helped implement the GASB portion of the attributes module, as well as creating custom attribute reports to do most of their end of year state reporting.

Stetson University (FL). Implemented and increased use of the approval process and use of self-service finance across multiple campuses including budget transfers, self-service requisitions, and of course budget queries.

Expertise:

Accounts Payable and Receivable Banner® Finance Best Practices Review Chart set-up and reporting Fixed Assets Implementations and re-implementations Interfaces between Finance and Payroll and Accounts Receivable

Other Relevant Experience:

SunGard Higher Education, Incorporated. Finance System Consultant. Provided project management, training on integration methodology, business analysis, function design, and

Anderson, C. (continued)

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detailed implementation planning to support the configurations of Banner® Finance for various college clients. Consulted with client administration, programming and technical staff, in matters of system application software conversion ensuring a smooth transition to newly-integrated Banner®.

Chabot-Las Positas Community College (CA). Temporarily replaced the assistant controller who was solely responsible for the creation of the college’s financial statements. Created a new reporting formula which allowed financial statements and special state reporting needs to be presented in a timely manner by interpreting the spreadsheets and reports of the former assistant controller.

Fordham University (NY). Supported client during and after implementation. Assisted with business process improvements, conversion of fixed assets, and University reporting requirements.

Meharry Medical College (TN). Implemented Banner® Finance while assisting with the creation of the chart of accounts and other various required tables. Provided opportunities for knowledge transfer for the college’s reporting team and other super users for the purpose of creating their own reports.

Texas Southern University (TX). Assisted with the reporting mandates required by the state as well as the accreditation committee. Created a reporting tool still currently in use for the University’s trial balance, Profit and Loss, and cash flow statements.

Virginia State University (VA). Worked alongside University personnel to implement Banner® Finance by designing modifications needed to properly report invoice and check data to the state system. Assisted with the creation of university-specific user manuals for most of the finance processes. Assisted client through post implementation issues, including year-end, state audit and other various required reports, and process improvement.

Atmos Energy Corporation. Revenue Systems Analyst Instructor. Trained and coached clients on all aspects of Banner® financial software including conversion issues and integrating software with other systems. Supported clients during and after the implementation.

Bossier Parish Community College (LA). Assistant Controller. Supervised all College functions, which included collecting, depositing, and posting of tuition and student fees, coding of expenditures for processing, budgeting and forecasting of revenues and expenditures, and filing federal financial reports.

Education and Credentials:

Certified Public Accountant BS, Accounting and Business, Centenary College, LA MA, Information Systems, University of Phoenix, AZ

Steve Barcus, Senior Consultant

Summary

Banner® Finance Specialist 29 years’ experience in higher education 29 years’ experience in information technology systems 22 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Finance 3 years’ experience with Oracle Financials® 2 years’ experience with Banner® Workflow 1 year experience with Cognos® Query and Report Studios Wrote the Functional Specifications for Banner® Investment Management and Grant Billing


Served as a Senior Consultant for the implementation of Banner® Finance for various assigned colleges and universities, including:

Alabama A&M University (AL). Assisted in cleaning up and closing FY2009 and FY2010. Bridgewater State University (MA). Created Travel Request Banner® Workflow. Citrus College (CA). Provided Accounts Receivable reporting and reconciliations for PeopleSoft®

Financials. Colorado Community College System (CO). Provided reporting support. Drew University (NJ). Provided implementation and general senior level consulting as well as

workflow support and a chart of accounts conversions. Framingham State University (MA). Provided reporting and post implementation support. Franklin and Marshall College (PA). Provided implementation and general senior level consulting as

well as chart of accounts, 1099, legacy Purchase Order, Budget Development, Grant Processing and 5 years of legacy balance conversions.

Inter-American University (PR). Conducted a Finance Assessment and assisted with Finance system archiving.

Liberty University (VA). Implemented Banner® Fixed Assets. Morehouse School of Medicine (GA). Provided general senior level consulting on the Operational

Data Store (ODS) and Banner® Finance. Mt. San Antonio College (CA). Provided general senior level consulting as well as a chart of

accounts, vendors, approvals, and security conversions. New Mexico Institute of Minding and Technology (NM). Implemented and converted Banner®

Fixed Assets. North Orange Community College District (CA). Provided analysis and assisted in the resolution of

inception to date cash out of balances caused by intercampus application of payments. Northern New Mexico College (NM). Assisted with Banner® Accounts Payable bank reconciliations

and miscellaneous training as needed. Oakland University (MI). Assisted Purchasing Director in finishing a Requisition Approval Workflow. Philadelphia College of Osteopathic Medicine (PA). Created Commodity Code Inappropriate usage

workflow as well as Accounts Payable Reconciliations. Santa Fe Community College (NM). Implemented Grant Processing and Grants Billing. Seton Hall University (NJ). Developed definitions and then documented required interfaces during

the implementation phase of Banner® Finance. Solano Community College (CA). Developed chart of accounts crosswalk for Banner® conversion

and provided reporting support.

Barcus, S. (continued)

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South Texas College of Law (TX). Provided Accounts Receivable training and consulted on miscellaneous Banner® Finance issues.

St. Norbert College (WI). Implemented decentralized Purchase Order processing with electronic decentralized departmental approvals.

State College of Florida, Manatee-Sarasota (FL). Provided year-end Accounts Receivable reconciliation services.

Tyler Junior College (TX). Implemented Banner® Budget Development. Yavapai College (AR). Provided post implementation support and Banner® Workflow training.

Expertise

Accounts Payable and Receivable

Banner® Workflow

Developing functional specifications for Banner® Investment Management and Grant Billing

Finance

Finance and Accounts Receivable Systems Report Writing via SQL*PLUS®

Fixed Assets

Interfaces between Finance and Payroll and Accounts Receivable

Specialized Reconciliation Processes such as Accounts Receivable to Finance ledger, accounts payable, encumbrance, and fixed assets out-of-balance irregularities

SQL and SQL*PLUS®


Old Dominion University (VA). Manager of Reconciliations. Managed all general ledger reconciliations. Reviewed, developed, and monitored internal controls for department. Developed ad hoc reporting expertise using EasyTrieve Plus® reporting software.

SunGard Higher Education, Incorporated. Principal Finance System Consultant. Provided implementation and training to clients using Banner® Finance and Banner® Accounts Receivable. Provided diagnostic systems to clients of Banner® Finance and Accounts Receivable. Created and developed suite of remote diagnostic tools to evaluate the clients’ control and reconciliation procedures.

KPMG Consulting, LLC. Senior Consultant, Public Services and Higher Education. Consulting practice provided functional consulting for Oracle Financials® clients. Team leader for the Oracle Accounts Payable® software design and build phases.

Barcus Consulting and RTS, Inc. Independent Principal Consultant. Provided training, implementation services, and consulting for clients implementing Banner® Finance and diagnostic services.


Certified Public Accountant

BSBA, Accounting and Minor in Management Information Systems (MIS), Old Dominion University, VA

Richard Blevins, Senior Consultant

Summary

Banner® Reporting Specialist 18 years’ experience in higher education 16 years’ experience in information technology systems 15 years’ experience with Banner® Finance, Student, Account Receivable, Human Resources,

Advancement, and Financial Aid 5 years’ experience with Banner® Performance Reporting and Analytics 5 years’ experience with Cognos® 3 years’ experience as Oracle Database Administrator


Provided functional training and consulting for Operational Data Store business concepts pertaining to Banner® Finance, Student, Financial Aid, Human Resources, Advancement, and Accounts Receivable. Assisted clients with report development against the ODS using the institution’s chosen reporting tool.

Provided functional training, technical training, testing and consulting on the Enterprise Data Warehouse snapshot and operational stars pertaining to Banner® Finance, Student, Financial Aid, Human Resources, Advancement, and Accounts Receivable. Assisted clients with report development against the Enterprise Data Warehouse using the institution’s chosen reporting tool.

Implemented Cognos® with any of the products from the Banner® Performance Reporting Analytics suite; provided the Cognos® training necessary for client to meet institution objectives. Delivered Cognos® Administration training, Cognos® Framework Manager training, Cognos® Transformer training, and Cognos® Report Author training.

Provided the above services to the following Strata Information Group clients: Allan Hancock College, Catawba College, Franklin and Marshall College, Jefferson College,

Piedmont Technical College, Portland State University, Santa Fe Community College, Sam Houston State University, Victoria College

Provided the above services to the following clients during previous employment with Ellucian (formerly SunGard Higher Education):

Blinn College, Catawba College, Chippewa Valley Technical College, Community College of Rhode Island, East Stroudsburg University, Emerson College, Fashion Institute of Technology, Florida Institute of Technology, Harper College, Idaho State University, Moraine Park Technical College, Northeastern Community College, Northeastern University, Occidental College, Plymouth State University, Radford University, Rio Hondo Community College, Sam Houston State University, Saskatchewan Institute of Applied Science and Technology, Shippensburg State University, Stark State Technical College, Stonehill College, Tennessee Board of Regents, Texas A&M Health Sciences Center, Texas State University – San Marcos, The Citadel, Tulsa Community College, University of California – Riverside, University of Dayton, University of South Carolina, Wake Forest, Yavapai Community College

Expertise

Banner® Operational Data Store and Enterprise Data Warehouse Cognos® Framework Manager, Report Studio, Query Studio, Analysis Studio, Transformer Evisions’ Argos®, FormFusion®, IntelleCheck® Project Management especially with Banner® reporting projects HP-UX® & UNIX Oracle’s SQL, PL/SQL®, SQL*PLUS®, Discoverer®, SQL Developer®, Enterprise Manager® TOAD®

Blevins, R. (continued)

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Ellucian (formerly SunGard Higher Education, Incorporated). Principal Functional Consultant, Banner® Performance Reporting and Analytics. Provided

functional expertise implementing and using the Banner® Operational Data Store and Enterprise Data Warehouse. Provided expertise in the functional and technical use of various reporting software, including Cognos® and Evisions reporting solutions. Provided training, consulting and report authoring within the Banner® Operational Data Store and Enterprise Data Warehose for Banner® Student, Accounts Receivable, Finance, Human Resources, Financial Aid and Advancement. Provided project management consulting and support for data warehousing implementations.

Systems Consultant, Director of Administrative Computing. Provided expertise in the implementation of Banner® ERP software including functional and technical expertise in Banner® Student, including the Students Accounts Receivable. Advised client on management issues such as team building, change management and project management. Utilized interpersonal skills to bring institutional organizations and departments together as a team in order to diffuse conflicts within the client’s organization and to develop and maintain a positive momentum toward achieving critical goals. Supervised client staff to develop and execute one-time procedures when needed or data conversion efforts, initial system setup, system modifications and system testing. Designed, developed and delivered individual and group training courses. Provided complex problem solving skills to Banner® end-users and management. Evaluated and redesigned institutional policy, business process analysis and improvement. Provided emergency technical support for SQL programming and system defect resolution.

Massachusetts College of Liberal Arts (MA). Director of Computing Services. Provided expertise in the implementation of the Banner® ERP suite of applications and managed staff of six. Provided functional and technical expertise in Banner® Student including Student Accounts Receivable. Managed selection, negotiation and purchase of software/hardware. Created custom Oracle Forms® applications, SQL*PLUS® and PL/SQL® reports and processes. Supervised technical staff during Banner® implementation by supervising the data conversion efforts, initial system setup, system modifications and system testing. Provided complex problem solving skills to Banner® end-users and management. Evaluated and redesigned institutional policy, business process analysis and improvement.

Connecticut College (CT). Programmer Analyst. Served as Lead technical contact for Banner® Finance, Student Accounts Receivable, and Human Resources implementations. Served as chair of Reporting Committee established for the evaluation and recommendation of campus-wide reporting/business intellegence software; also served on technology Security Committee. Served as in-house consultant for Oracle and Banner®. Drafted coding and development standards to be used by all Banner®/Oracle developers. Designed and supervised creation of software, such as interface between legacy finance system and Banner® Finance, with direct programming involvement for more difficult Oracle functionality/capabilities during development phase, such as procedures to run host commands from Oracle and procedures to email reports to users. Designed other systems including Oracle objects for email notification of Purchase Order final approval, data mart tables for admissions department reporting, database triggers to automate finance posting and Purchase Order approval sleep-wake processes upon database startup/shutdown and generic processes to run any Oracle stored procedure or SQL*PLUS® report through Banner®’s job submission. Converted legacy data for Finance, Accounts Receivable and Human Resources; including actual conversion, supervision of Security Conversion Tool conversion consultants and in-house programming staff. Provided direct technical support for duplicate Person Identification Masteridentification and resolution for all of Banner® during legacy data conversion. Served as Lead programmer for the purchase and support of Evisions software, IntelliCheck® and FormFusion®, including coordinating the creation of IntelliCheck® templates by Evisions, in-house

Blevins, R. (continued)

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development of custom FormFusion® Purchase Order template and student Accounts Receivable billing templates.

Mississippi Gulf Coast Community College (MS). Programmer/Analyst Database Administrator. Served as Lead programmer for Banner® Finance; extensive programming in Banner® Student. Served as Banner® database and HP-UX® system administration including backup and recovery, cloning of database instances, modifications to Oracle INIT.ORA and CONFIG.ORA files. Performed Oracle required modifications to HP-UX® kernel. Created and maintained Oracle TNSNAMES.ORA files, SQL*Net and Net8 software, including the Oracle listener (LSNRCTL). Used Oracle Import/Export and SQL*Loader® tools to perform data loads, logical backups and recovery. Performed routine Banner® software maintenance, including the application of patches and upgrades. Maintained Oracle database security and BANSECR security. Added new forms and job submission objects. Created reports using SQL*PLUS®, PL/SQL® and Oracle Reports® in Finance, Human Resources, Student, General and Position Control. Designed and created an automated report e-mail delivery system; programs were designed and written to create and run dynamic SQL and PL/SQL® scripts that were automatically run through HP-UX® shell scripts and crontab.


BA, Mathematics, Mississippi State University, MS MS, Mathematics, (A.B.T.) University of South Alabama, AL JD, Juris Doctorate, University of Arkansas at Little Rock School of Law, AR

Kari Blinn, Senior Consultant

Summary

Client Services and Business Process Analysis Specialist 25 years’ experience in higher education 25 years’ experience in information technology systems Expert in facilitating business process analysis and redesign Veteran project manager and coordinator for ERP system implementations Broad experience at four-year private and public universities in addition to community colleges


Served as Project Manager for ERP implementations at numerous client sites including: Harvard Law School (MA). Served as Project Manager for the implementation of new student and faculty systems.

Project began with business process analysis workshops used for developing requirements for system acquisition and process improvement. Led implementation efforts for UNIT4 Agresso® Education ERP.

Served as Acting Registrar while HLS conducted search for a permanent Registrar. Ithaca College (NY). Served as Project Manager for the implementation of Banner®. University of the Pacific, McGeorge School of Law (CA). Served as Project Manager for the

implementation of Banner®.

Led the assessment and procurement efforts for new systems and services at numerous client sites including:

Harvard Business School (MA). Led the procurement of a new Learning Management System (LMS)

Harvard Law School (MA). Co-led the procurement of a new Student and Faculty system Johnson & Wales University (RI). Managed the procurement of a customer relationship

management (CRM) system. Developed the Request for Proposal (RFP), created vendor demonstration scripts, served as the liaison between the university and vendors, and negotiated the contract. Also led the procurement of services to support Johnson & Wales Angel LMS.

Led the assessment efforts for ERP systems at numerous client sites including: Bryant College (MA) Fitchburg State University (MA) Colombia College (IL)

Served as BPA Expert and Senior Consultant for the implementation of Banner® at numerous client sites, including:

Chapman University (CA). Led BPA workshops used for developing requirements for system acquisition and process improvement. Processes included admissions, hiring, purchasing, gift processing, etc.

Drew University (NJ). Led BPA workshops used for implementing new ERP. Processes included admissions, registration, hiring, and purchasing.

Framingham State University (MA). Conducted IT infrastructure assessment. Facilitated BPA workshops working with a cross-functional team to map existing processes, identify opportunities for improvement, and develop “ideal” processes. Conducted “fit/gap” analyses to ensure full utilization of available resources.

Franklin & Marshall College (PA). Led BPA workshops used for implementing new ERP. Processes included admissions, registration, and purchasing.

Blinn, K. (continued)

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Johnson & Wales University (RI). Facilitated BPA workshops from admissions to career development to map existing processes, identify opportunities for improvement, and develop “ideal” processes. Conducted “fit/gap” analyses in conjunction with a cross-functional team to ensure full utilization of available resources.

Portland State University (OR). Facilitated BPA workshops with a focus on grants and contracts. Worked with a cross-functional team to map existing processes, identify opportunities for improvement, and develop “ideal” processes.

Santa Barbara City College (CA). Assisted with the merging of large non-credit organization with the credit organization in support of “One College.” Utilized BPA workshops to support change management.

Seattle Pacific University (WA). Led BPA workshops used for implementing new CRM. Processes included undergraduate and admissions, and advancement.

Seton Hall University (NJ). Led BPA workshops ranging from registration to graduation. Led to the utilization of workflow and imaging technologies to improve service to students.

St. Mary’s University (TX). Facilitated BPA workshops with a cross-functional team to map existing processes, identify opportunities for improvement, and develop “ideal” processes. Conducted “fit/gap” analyses to ensure full utilization of available resources.

University or North Carolina Charlotte (NC). Facilitated BPA workshops with a focus on grants and contracts, in addition to purchasing. Worked with a cross-functional team to map existing processes, identify opportunities for improvement, and develop “ideal” processes. Conducted “fit/gap” analyses to ensure full utilization of available resources.

Expertise

Agresso Education® Banner® Business Process Analysis Facilitating new system acquisition processes Leading change efforts that result from business process analysis workshops Project management


Harvard Law School, Acting Registrar. Worcester Polytechnic Institute (MA). University Registrar. Implemented Banner® web

registration. State University of New York (NY). University Registrar. Provided functional expertise during the

implementation of Banner®. Riverside Community College District (CA). Director of Enrollment Services. Led operations from

admissions and registration to accounts receivable and graduation.


MBA, Claremont Graduate University, CA

AB, History, Cornell University, NY

J. Michael Boote, Senior Consultant

Summary

Banner® Advancement and Argos® Specialist 23 years’ experience in higher education 33 years’ experience in information technology systems 18 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Advancement 5 years’ experience with Argos®


Served as a Senior Consultant for the implementation and support of Banner® Advancement and Argos® at numerous client sites, including:

Allan Hancock College (CA). Developed project plans and led Banner® Advancement implementations. Developed queries/views/staging tables to provide concise and formatted data to support College Advancement reporting requirements.

Ball State University (IN). Conducted advanced Argos® training for university staff. California State University - Chico (CA). Developed project plans and led Banner® Advancement

implementations. Drew University (NJ). Conducted advanced Argos® training. Eastern Illinois University (IL). Provided training of College Advancement Office staff on all

aspects of Banner® Advancement. Florida-Gateway College (FL). Reviewed and redesigned Banner® security classes. Liberty University (VA). Provided training for College Advancement Office staff on all aspects of

Banner® Advancement. Millersville University of Pennsylvania (PA). Led “reimplementation” reviews with client to identify

areas for improvement. Nassau Community College (NY). Conducted Argos® and FormFusion® training for staff. Oakland University (MI). Conducted a Banner® Advancement post-implementation assessment. Rose-Hulman Institute of Technology (IN). Conducted a post-implementation assessment of

Banner® Assessment. University of Alabama-Birmingham (AL). Reviewed business processes and setup Banner®

Workflow processes to solve business issues.

Expertise

Advancement/Alumni Development Argos® reporting software Banner® Advancement and Student especially the inter-working of the underlying tables, views,

and interfaces FormFusion® training, setup and consulting Project Management


SunGard Higher Education, Incorporated. Senior Advancement/Workflow Consultant. Trained onsite and via the internet. Led implementations and provided ongoing consulting as needed. Devised specialized project plans and training materials. Worked with over 20 colleges and universities both domestically and internationally, including Texas A&M University (TX), American University of Sharjah (UAE), American University of Cairo (EG), and University of Alabama at Birmingham (AL).

Boote, M. (continued)

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California State University – Chico (CA). Advancement Systems Manager. Managed Banner® Advancement including all reporting required for in-house staff, Development Officers, auditors and the system Chancellor’s Office. System held over 250,000 constituent records. Served as the Advancement liaison for other system modules on campus. Managed and maintained interfaces with third party systems.

Evisions. Managed sales, training, and development with Argos® report writer, FormFusion® Document Enhancement, and IntelleCheck® check writing software. Created reports for clients such as the University of West Indies, Mona.


BS, Accounting, California State University at Los Angeles, CA

Jamie Cavaliere, Senior Consultant

Summary

Business Process Analysis and Technology Planning Specialist 31 years’ experience in higher education 31 years’ experience in information technology 16 years’ experience in strategic and tactical planning Expert in facilitating business process analysis and redesign and strategic and tactical planning Extensive knowledge of organizational behavior, management, and learning psychology as applied

to higher education and business


Served as a Senior Consultant for business process analysis, technology strategic planning, and Banner® improvement projects at numerous client sites, including:

Alamo Community College District (TX). Facilitated team workshops for college Registrars, district Registrar, and members of the Center for Student Information office to develop problem identification and resolution strategies, a communication plan, and a group charter. Assisted the group to identify processes that needed redesigned, training needs, and Banner® Student improvement areas.

Alliant International University (CA). Assisted the institution in the developing a technology plan that encompassed six California college locations and three international campuses (Mexico City, Tokyo, and Hong Kong). Worked with cross-functional team to develop a technology vision, a set of guiding principles, and three-year goals and strategies.

Ball State University (IN). Served as member of assessment team for the institution’s Banner® Financial Aid, Student, and Finance systems. Developed assessment reports in collaboration with functional consultants. Worked with HR, Payroll, and Benefits personnel to redesign all employee group employment

processes in preparation for the purchase of an applicant tracking system. In addition to the redesign of processes, a project plan was developed for implementing new work practices, the applicant tracking system RFP process, and implementation of the new system. The plan included timelines, roles and responsibilities, major tasks, and key performance indicators.

Butler Community College (KS). Served as member of assessment team for the institution’s Banner® Human Resources/Payroll (HR/PR) system. Conducted an analysis of the system set-up and configurations and how the system has been deployed with recommendations for system tuning and expanded functionality.

Bridgewater State University (MA). Facilitated business process analysis (BPA) workshop as part of an overall Banner® HR/PR Improvement Process focusing on adjunct and full-time faculty contracts using Banner® Faculty Load and Compensation (FLAC). Led the Human Resources, Payroll, and Finance offices to develop a redesigned process, project timeline and plan, communication strategies, and assignment of task responsibilities.

Delgado Community College (LA). Facilitated sessions using structured methodology in the development of the College’s Technology Strategic Plan. Conducted interviews and focus groups of key stakeholders as input for the cross-functional planning team. Developed custom technology strategic plan document, PowerPoint® presentation, and technology strategic plan executive summary used as mailer to constituencies. Presented plan to college executive council and chancellor.

Framingham State University (MA). Facilitated BPA workshop focusing on the onboarding process for all employees and how the Banner® Electronic Personnel Action Form (EPAF) functionality can provide efficiencies. Worked with the Human Resources/Payroll department to develop a redesigned process with project timelines, communication strategies, and assignment of task responsibilities.

Cavaliere, J. (continued)

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Piedmont Technical College (SC). Worked with Banner® Student, HR/PR, and Workflow consultants in BPA workshops addressing student retention, student admission through Financial Aid awarding, and the HR/PR hiring/onboarding processes. Assisted the College to redesign processes, identify areas for expanded Banner® functionality, and determine how Banner® Workflow can provide efficiencies in notifications and approvals.

Santa Barbara City College (CA). Facilitated BPA workshop as part of an overall Banner® Improvement Process focusing on transitioning from a legacy HR/PR faculty pay module to Banner® Faculty Load and Compensation (FLAC) module included developing high level project and communication plans with milestones, key performance indicators, and assignment of tasks.

Worked with the Santa Barbara City College (SBCC) Foundation, SBCC Financial Aid, SBCC Student Support Services, and Information Technology to analyze and redesign the Foundation Scholarship process. Assisted the Scholarship team to redesign the process and develop a high level implementation plan with timelines, roles and responsibilities, communication strategies, major tasks, key performance indicators, and progress measures.

Umpqua Community College (OR). Assisted the College in the development of an Information Technology Strategic Plan aligning goals and strategies with institutional vision and mission and accreditation standards. Conducted onsite interviews with institutional stakeholders, analyzed and synthesized data, and developed plan for Campus Technology Committee to validate.

University of the Incarnate Word (TX). Facilitated BPA workshop focusing on the Banner® HR/PR system and the shared processes of the Human Resources and Payroll departments including a project timeline and plan, communication strategies, and assignment of task responsibilities. Assisted the University in the clarification of roles and working relationships between the HR and Payroll departments. Trained UIW personnel in how to conduct a business process analysis.

Texas A&M – Kingsville. Facilitated sessions using structured methodology in the development of the University’s Technology Strategic Plan. Conducted interviews and focus groups of key stakeholders as input for the cross-functional planning team. Developed strategic plan document for review and approval of planning team and university leadership.

University of Richmond (VA). Facilitated BPA workshop focusing on faculty compensation, employee class set-ups/position control, and employment status changes. Led the Human Resources/Payroll office to develop a high level project implementation plan with communication strategies, assignment of task responsibilities, and key performance indicators and measures.

Victoria College (TX). Served as member of assessment team for the institution’s Banner® HR/PR module which included an analysis of the system set-up configurations and current deployment by functional users as well as recommendations for expanded functionality and implementation of the Faculty Load and Compensation (FLAC) modules and Electronic Personnel Action Forms (EPAF) functionality.

Walsh University (OH). Served as member of assessment team for the institution’s Banner® Advancement, Financial Aid, Finance, and Student systems. Assessments included an analysis of system configurations and current deployment by functional users providing recommendations for expanded functionality, refinements in systems set-ups, and improved reporting and data mining functionality.

Expertise

Business Process Analysis Change Management Design and delivery of training programs Group facilitation Project Management

Cavaliere, J. (continued)

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Strategic and tactical planning


SunGard Higher Education, Incorporated. National Director, Strategic Services. Managed a geographically dispersed, nation-wide team of senior consultants assisting colleges and universities with information technology and institutional strategic planning and business process review to identify areas for process improvement. Developed a proprietary planning methodology that served as a basis for strategic and tactical technology, academic, and institutional planning used throughout the client base. Major clients included: Loyola Marymount-LA University (CA), IT strategic plan and academic technology strategic plan; Clarkson University (NY), IT strategic and tactical plans and Advancement strategic plan in preparation of major campaign.

Collegis, Incorporated. Senior Consultant, Strategic Services. Assisted colleges and universities in institutional, information technology, and academic technology strategic and tactical planning. Conducted business process analysis for Student Admissions and Human Resources/Payroll. Major clients included: San Bernardino Community College District (CA), IT strategic and tactical plans for San Bernardino Valley College and Crafton Hills College rolling up to district-wide IT strategic plan; Slippery Rock University (PA), IT strategic plan and Academic Technology strategic plan rolling up to strategic plan for the university.

Mesa Community College (AZ). Business Faculty and Administration. Taught business courses in management and communication. Coordinated Distance Learning faculty, course offerings, and scheduling. Served as Executive Assistant to the President and Acting Director of Institutional Research. Supervised over 200 part-time faculty including hiring and termination, and managed instructional materials department for Motorola University-Mesa Community College partnership.

The Maricopa Community Colleges (AZ). Held various management positions at the district level, including Organizational Development and Technology Training Services Manager and Instructional Designer. Conducted strategic and tactical planning with various college departments.

Cavaliere and Associates, Consulting. Assisted education, business, industry, and non-profit organizations in strategic thinking and planning, group/team processing, work flow process redesign, and organizational development aligning short and long-term goals with financial budgets.


Ph.D., Learning Psychology and Instructional Technology, Arizona State University, AZ M.A., Organizational Behavior and Management, University of Phoenix, AZ B.A., Music Performance, Voice, Regis University, CO Certified Zenger Miller® facilitator and facilitator instructor

Mike Cummiskey, Senior Consultant

Summary

Banner® Financial Aid Specialist 25 years’ experience in higher education 23 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Financial Aid Highly skilled in the implementation of financial aid systems Experienced project manager, consultant, and implementation specialist


Served as a Senior Consultant for the implementation of Banner® Financial Aid at numerous client sites, including:

Aims Community College (CO). Provided high-level financial aid consulting to Financial Aid users for improving current business practices. Assisted with the training of new staff including the Financial Aid Director during a critical time of staff turnover.

Alamo Community College District (TX). Provided high-level financial aid consulting at a five college multi-campus district.

Central New Mexico Community College (NM). Provided functional consulting to Banner® Financial Aid users for improving current business practices.

City College of San Francisco (CA). Provided functional consulting and implementation assistance with Direct Lending in Financial Aid.

Coast Community College District (CA). Helped lead a high-level financial aid business process analysis workshop to map current PowerFAIDS® system process and discussed writing an interface to Banner® Accounts Receivable and Salle Mae.

College of the Siskiyous (CA). Provided functional consulting to Banner® Financial Aid users for improving current business practices. Helped setup the second year of financial aid. Also assisted in the setup and training of Direct Lending.

Cuesta College (CA). Provided functional consulting during the implementation of Banner® Financial Aid.

Drew University (NJ). Provided high level financial aid consulting and project management during the implementation of Banner® Financial Aid.

Feather River College (CA). Provided functional consulting to Banner® Financial Aid users for improving current business practices.

Foothill-DeAnza Community College District (CA). Provided consulting for the high-level Financial Aid Security Assessment of the current business practices.

Framingham State University (MA). Provided strategic financial aid consulting on strategies to interface their current PowerFAIDS® system with Banner® Financial Aid Self-Service.

Mt. San Antonio College (CA). Provided functional consulting during the implementation of Banner® Financial Aid. Led discovery sessions at the beginning of implementation.

New Mexico Institute of Mining and Technology (NM). Provided remote functional financial aid consulting during the upgrade to Banner® 8 helping the institution improve current financial aid business practices where appropriate.

New Mexico Junior College (NM). Provided remote functional financial aid consulting during the upgrade to Banner® 8 helping the college improve current financial aid business practices where appropriate.

Northern New Mexico College (NM). Provided remote functional financial aid consulting during the upgrade to Banner® 8 assisting in the improvement of current financial aid business practices where appropriate.

Pacific Lutheran University (WA). Provided high-level financial aid functional consulting during the business process analysis workshop of current Banner® Financial Aid practices.

Cummiskey, M. (continued)

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Santa Barbara Community College (CA). Provided training on population selection and letter generation for Banner® functional and technical users in various departments.

Sierra College (CA). Provided functional consulting and project management during the implementation of Banner® Financial Aid. Also provided functional specifications for several conversion projects from the legacy PowerFAIDS® system to Banner® Financial Aid. Provided functional consulting and training during conversion from Federal Family Education Loan Program Loans to Federal Direct Loans. Provided support during the new year roll and setup of three consecutive aid years. Assisted with their first end of year Financial Institution Shared Assessment Program and Management Information System reports. Provided training and setup assistance for Year Round Pell.

Solano Community College (CA). Provided complete functional consulting and training during the implementation of Banner® Financial Aid. Reviewed the current business practices after the retirement of their Financial Aid Director and provided direct support to the office staff during the transition.

St. John Fisher College (NY). Provided high-level financial aid functional consulting during the business process analysis workshop of current Banner® Financial Aid practices.

Taft College (CA). Provided a high-level financial aid assessment of current Banner® business processes and helped the staff during the transition after the retirement of the Financial Aid Director. Provided ongoing financial aid consulting and training to staff members. Helped implement the BOG module in California Banner® for processing exemptions and fee waivers.

Tennessee Board of Regents (TBR). Provided high-level consulting to review various functional and technical modifications to Banner® Financial Aid and Student for continued use at the various state schools during their implementations of Banner® 8.

Texas State University-San Marcos (TX). Conducted a high-level financial aid business process analysis workshop to map the current legacy financial aid processes and help them better understand Banner® Financial Aid.

Umpqua Community College (OR). Provided functional financial aid consulting during the upgrade to Banner® 8. Assisted staff to improve current financial aid business practices where appropriate.

Ventura County Community College District (CA). Provided high-level financial aid consulting and project management during discovery sessions on whether to convert the PowerFAIDS® system to Banner® Financial Aid. Provided functional consulting and project management during the implementation of Banner® Financial Aid at their three college multi-campus district. Provided functional specifications for several conversion projects from their legacy PowerFAIDS® system to Banner® Financial Aid.

William Rainey Harper College (IL). Assisted with the training of new staff including the Financial Aid Director during a critical time of staff turnover.

Expertise

Business Process Analysis Financial Aid Mapping, Conversion, and Migration of legacy data Project Management Web-based self-service applications


SunGard Higher Education, Incorporated. Account Consultant and Senior Advisory Financial Aid Consultant. Provided financial aid

consulting, resolved client issues, and developed training programs.

Cummiskey, M. (continued)

3

Regional Manager. Ensured that all engagements were completed on time and within budget. System Consultant. Provided project management, training, problem resolution, analysis of

business processes, and post-production assessments Sierra Nevada College (NV). Project Manager for Strategic Programs. Implemented Banner®

Finance, Student, Financial Aid, and Self-Service. Established practices and reporting structures to ensure that all implementations were completed on time and within budget.

University of California (CA). Computer Resource Specialist II. Assisted with the implementation and maintenance of Banner® Financial Aid.


AA, Psychology, Victor Valley Junior College, CA BA, Psychology, University of California at Davis, CA Certificate Program, Computer Studies, University of California at Davis, CA

Barbara Dedo, Senior Consultant

Summary

Banner® Human Resources Specialist 21 years’ experience in higher education 21 years’ experience in information technology systems 22 years’ experience with Banner®

Selected Client Experience with Strata Information Group. Ms. Dedo is a new SIG employee. The clients listed below are from previous employment.

Served as a Senior Consultant implementing Banner® at numerous client sites, including: San Mateo Community College District (CA). Senior Programmer and Analyst. Provided technical support for Payroll and Human Resources departments Maintained Banner® Human Resources and Position Control modules by monitoring new

releases, setting up and testing new procedures Provided troubleshooting support for time-critical technical issues Modified software as requested by the users Wrote original code for online and batch processes to augment baseline software Served as the technical lead in the successful implementation of Banner® Payroll Participated in the original implementation of the Banner® product and trained the users in

the use of the software Worked for three years with Banner® Finance Submitted MIS and other data files to the state

Expertise

Banner® Human Resources and Position Control C programming language COBOL programming language Evisions’ Argos® Evisions’ IntelleCheck® Evisions’ FormFusion® Oracle Forms Designer® PL/SQL SQL SQL*Plus SQR TOAD for Oracle Vi (editor for IBM AIX®) XML


BA, Biology, Lawrence University, WI MT, Registered Medical Technologist, Wesley Hospital School of Medical Technology, IL Courses in Computer and Information Science, College of San Mateo, CA Courses in Web Design and German Language, Stanford University, CA

John Ellis, Senior Consultant

Summary

Banner® Student Specialist 34 years’ experience in higher education 32 years’ experience in information technology systems 19 years’ experience consulting on Ellucian (formerly SunGard Higher Education) Banner® CAPP 19 years’ experience in Student systems operations for graduate and undergraduate programs


Served as a Senior Consultant for the implementation of Banner® Student, specializing in the implementation of Degree Audit, CAPP at numerous client sites, including:

Eastern New Mexico University (NM). Provided training and consulting for the ongoing Banner® CAPP implementation. Activities included full training on the software capabilities and processes. Implemented Transfer Articulation along with XML style sheet.

Florida Gateway College (FL). Provided training and consulting for the CAPP implementation along with XML style sheet.

Harding University (AR). Provided training and consulting for the CAPP implementation along with XML style sheet.

Loyola Marymount University (CA). Provided training and consulting for the CAPP implementation along with XML style sheet.

Nassau Community College (NY). Provided training and consulting for the implementation of Transfer Articulation.

Northern Michigan University (MI). Provided training and implementation consulting support for the Banner® CAPP project. Trained both Information Technology and departmental user staff on all aspects of the software.

Oakland University (MI). Provided refresher training for the University’s staff on CAPP. South Texas College (TX). Provided training and consulting for the CAPP implementation along

with XML style sheet. St. Louis University (MO). Redesigned the Curriculum Rules for the University. Tennessee Technological University (TN). Provided training and consulting for the CAPP

implementation. Implemented Transfer Articulation along with XML style sheet. University of Houston – Downtown (TX). Provided training and consulting for the CAPP

implementation along with XML style sheet. University of La Verne (CA). Conducted an assessment of the current Banner® CAPP environment

and provided suggestions and guidance for improvements. Provided training and consulting to both the Information Technology programming and departmental users for the Banner® CAPP implementation.

Vassar College (NY). Provided training and implementation consulting support for the Banner® CAPP project. Trained both Information Technology and departmental user staff on all aspects of the software.

Walters State Community College (TN). Provided training and consulting for the CAPP implementation along with XML style sheet.

William Rainey Harper College (IL). Provided training and consulting for the CAPP implementation along with XML style sheet.

Expertise

Academic History CAPP

Ellis, J. (continued)

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Mapping, conversion, and migration of academic history data Project management Student Systems including Admissions/Registration Transfer Articulation


Implementation of Banner® CAPP at 166 client sites throughout North America. Presented at 19 Summit Meetings and 5 SETA Conferences. Topics included: CAPP Prerequisite

Processing; Set Up your Program Codes Correctly, the First Time; Retro-Fitting Course Attributes; Implementing CAPP for New Clients; Rules Processing; Transfer Articulation; Maintaining Academic History; Mail Processing; Data Standards; Advanced CAPP; Developing Your CAPP XML Style Sheet.

SunGard Higher Education, Incorporated. Senior Student Systems Consultant. Specialized in the implementation of Banner® Degree Audit, CAPP. Created fully functional, turnkey degree audit systems for clients. Optimized the CAPP system for speed, while ensuring that other components of the system were not compromised. Provided technical assistance to the client’s Information Technology staff to resolve all CAPP technical issues. Created an optimum set of program codes to properly interface with CAPP, retro-fit course attributes into Banner®, where necessary. Provided detailed training in all aspects of CAPP and transfer articulation.

Michael Fox, Senior Executive

Summary

Degree Works™ and Project Management Specialist 40 years of experience in higher education 35 years of experience in information technology systems 30 years of experience in working with academic advising and degree audit student systems 9 years of experience with Ellucian (formerly SunGard Higher Education) Banner® Student Experienced consultant for implementation and business process analysis


Served as Senior Consultant for Degree Works™ implementation service and training at more than 50 Banner® client sites, including public and private campuses and two-year, four-year and comprehensive institutions in both the United States and abroad. Representative SIG client sites include the following:

Christian Brothers University (TN). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit system, including scribing services.

Framingham State University (MA). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit system, including scribing services.

Georgia Institute of Technology (GA). Provided scribe training and scribing services as part of the institute’s implementation of Degree Works™ academic advising and degree audit.

Hong Kong Institute of Education (Hong Kong). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit, including scribing services.

Lingnan University (Hong Kong). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit, including scribing services.

Mt. San Antonio College (CA). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit, including the coordination of scribing services by other SIG staff members.

Sam Houston State University (TX). Provided functional consulting services as part of the university’s implementation of Degree Works™ academic advising and degree audit.

Sierra College (CA). Provided functional consulting, technical consulting, and project management to assist in the implementation Degree Works™ academic advising and degree audit, including the coordination of scribing services by other SIG staff members.

Spelman College (GA). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit, including scribing services

St. Mary’s University (TX). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit, including the coordination of scribing services by other SIG staff members.

University of Memphis (TN). Provided functional consulting services as part of the university’s implementation of Degree Works™ academic advising and degree audit.

Yavapai College (AZ). Provided functional consulting, technical consulting, and project management to assist in the implementation of Degree Works™ academic advising and degree audit, including the coordination of scribing services by other SIG staff members.

Fox, M. (continued)

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Expertise

Admissions and Recruiting Business Process Analysis Degree Works™

Project Management Student Systems


Software Research Northwest, Inc. Founding partner of the software company which wrote the Degree Works™ academic advising and degree audit system. Provided ERP implementation and training services at more than 100 colleges and universities as a partner at Software Research Northwest.

Seattle University (WA). Director of Admission and Records Chapman University (CA). Director of Admissions, Associate Dean of Students World Campus Afloat (WCA). Director of Admissions


BA, English, University of San Diego, CA MA, English, Chapman University, CA

Brenda Gilmore, Senior Consultant

Summary

Banner® Student Specialist 28 years’ experience in higher education 28 years’ experience in information technology systems 15 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Student Veteran systems consultant at four-year private and public universities and community colleges


Served as a Senior Consultant for the implementation of Banner® at numerous client sites, including: Allan Hancock College (CA). Provided consulting and implementation project management for the

Banner® Admissions Self Service and Student Accounts Receivable implementations. Barstow Community College (CA). Provided consulting for Banner® Student Accounts Receivable,

application of payments and auto-refunding. Chattanooga State Community College (TN). Provided consulting for Human Resources new hire

workflow. Citrus College (CA). Provided implementation consulting for Banner® Student Accounts

Receivable, application of payments and auto-refunding. Cleveland State Community College (OH). Provided consulting for Banner® Student with

emphasis on the new Banner® 8 functionality as well as Admissions. Cuesta College (CA). Provided implementation consulting and project management for the

Student Accounts Receivable implementation. Drew University (NJ). Provided implementation consulting for Banner® Student, Accounts

Receivable, Workflow, and Banner® Document Management Suite. Eastern New Mexico University (NM). Provided implementation consulting for Banner® Student

Accounts Receivable with an emphasis in exemption and third party contract processing. Emerson College (MA). Provided consulting for the implementation of the Admissions Decision

workflow and the use of BDMS. Fitchburg State University (MA). Conducted Banner® Student Accounts Receivable training. Foothill-De Anza Community College District (CA). Provided consulting for a Banner® Student

system security audit. Provided consulting for improving application of payments and auto-refunding using Banner® Student Accounts Receivable.

Oregon Health Sciences University (OR). Conducted an operational assessment review for Banner® Student and Accounts Receivable.

Pacific Lutheran University (WA). Provided consulting for Banner® Student upgrade to version 8.x. Provided consulting services for implementation of Banner® Communication Plans for the Admissions Office. Conducted business process analysis workshop for the student employment system.

Portland State University (OR). Provided consulting for Banner® Accounts Receivable, application of payment and auto-refunding. Provided consulting for E-billing implementation.

Sam Houston State University (TX). Provided consulting services for implementation of Banner® Accounts Receivable.

Santa Fe Community College (NM). Provided consulting for all areas of Banner® Student Accounts Receivable.

Sierra College (CA). Provided implementation consulting and project management for the Student Accounts Receivable implementation.

Solano Community College (CA). Conducted Student Accounts Receivable training.

Gilmore, B. (continued)

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Southwest Tennessee Community College (TN). Provided consulting for all areas of Banner® Student Accounts Receivable.

St. Mary’s University (TX). Provided implementation consulting and project management for both Banner® Student and Accounts Receivable implementations.

Texas State University (TX). Conducted a Banner® Student business process analysis workshop. University of the Incarnate Word (TX). Provided consulting for all areas of Banner® Student

Accounts Receivable. Ventura County Community College District (CA). Provided consulting for the implementation of

auto-refunding.

Expertise

Accounts Receivable Banner® Document Management Suite (BDMS) Banner® Workflow Business Process Analysis Project Management Student Information Systems


SunGard Higher Education, Incorporated. Senior Student Consultant. Provided support for clients including New York School of Law (NY), Mississippi State University (MS), Texas Southern University (TX), Wilkes University (PA), Harding University (AR), Community College of Philadelphia (PA), University of Pennsylvania - Edinboro (PA), Immaculata University (PA), and the University of Texas at San Antonio (TX).

Mississippi State University (MS) Help Desk Manager. Supervised Help Desk staff with the roll out of new technology, and the

development of user training materials. Senior Programmer/Analyst. Performed as a key participant in the implementation of

Banner®. Functioned as the liaison between functional users and the technical staff. As an instructor at various institutions, taught courses in Analysis of Algorithms, Discrete

Structures, Data Structures Using C++, Computer Ethics, Systems Analysis and Design, and Database Design.


BA, Mathematics, Mississippi State University, MS MAT, Computer Science, Mississippi State University, MS

Heather Jansky, Senior Consultant

Summary

Banner® Human Resources Specialist 16 years’ experience in higher education 18 years’ experience in information technology systems 13 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Human

Resources, Payroll, and Position Control 4 years’ experience with PeopleAdmin in relation to its use with Banner® Human Resources 18 years’ experience in Human Resources Skilled in the implementation of human resources management, payroll, and position control

systems Experienced project manager, consultant, and system implementation specialist


Served as a Senior Consultant for the implementation of Banner® Human Resources/Payroll/ Position Control at numerous client sites, including:

Coast Community College District (CA). Performed assessment of usage of Banner® Human Resources, Payroll, and Position Control including third party systems and current business practices. Provided onsite training and consulting for the Human Resources and Finance staff on Banner® Human Resource’s Salary Planner product, Leave Reporting, Electronic Personnel Action Forms (EPAF), FMLA tracking, and Health and Safety functionality. Conducting conversion from home grown benefits management system to Banner® Human Resource’s benefits module, including open enrollment, new hire enrollment and life events processing.

Drew University (NJ). Managed full implementation of Banner® Human Resources/ Payroll/Position Control, including Employee Self Service Web Time Entry, Salary Planner, and Electronic Personnel Action Forms (EPAF).

Eastern Michigan University. Managing implementation, conducting training and consulting on Banner® Faculty Load and Compensation functionality. Provided onsite and remote consulting and training to Human Resources, Payroll and Finance staff on Electronic Personnel Action Forms (EPAF) and Salary Planner in Banner® Human Resources.

Emerson College (MA). Provided advanced system knowledge to aid the college with the development and enhancement of Banner® Human Resources/Payroll/Position Control. Made recommendations regarding decisions and implementation strategies and worked with the college to anticipate and resolve software problems as appropriate. Assisted in the deployment of Banner® Web Time Entry, Salary Planner, and New Hire Enrollment. Provide ongoing Human Resources, Position Control, and Payroll Consulting.

Franklin and Marshall College (PA). Developed reports using Cognos® Query Studio for support of Banner® Human Resources implementation.

Indiana State University (IN). Provided training, consulting and project management for implementation of Banner® Human Resources Electronic Personnel Action Forms (EPAF).

Marist College (NY). Performed assessment of usage of Banner® Human Resources, Payroll, and Position Control, including third party systems and current business practices.

Nassau Community College (NY). Conducted onsite consulting and training for the Human Resources and Administrative Technology Services staff to review and expand their use of Banner® Human Resources, as well as to develop interfaces between Banner® and the county payroll and human resources system.

Northern Michigan University (MI). Provided onsite and remote consulting for the Human Resources organization to review the set-up and configuration of Electronic Personnel Action

Jansky, H. (continued)

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Forms, New Hire and Life Events Enrollment, and Open Enrollment in Banner® Human Resources. Provide ongoing Human Resources, Position Control, and Payroll Consulting.

Oakland University (MI). Providing training, consulting and project management for the implementation of Banner® Human Resources Open Enrollment, including rework of benefits setup and processing.

Piedmont Technical College (SC). Managed implementation, conducted training and consulted on Banner® Faculty Load and Compensation functionality. Provided onsite training and consulting for the Human Resources and Finance staff on Banner® Human Resource’s Salary Planner product, Web Time Entry, Leave Reporting, Electronic Personnel Action Forms (EPAF), Fringe Chargeback and Encumbering. Performed assessment of usage of Banner® Human Resources/Payroll/Position Control and current business practices. Provide ongoing Human Resources, Payroll and Position Control consulting.

Portland State University (OR). Performing assessment of usage of Banner® Human Resources, Payroll, and Position Control including third party systems and current business practices. Provided business process analysis and strategic guidance for reimplementation of PeopleAdmin Applicant Tracking®. Provided onsite training and consulting to Human Resources and Finance staff on varied functionality within Banner® Human Resources, including Salary Planner, Electronic Personnel Action Forms, Employee Relations, and FMLA tracking. Provided project management and data mapping support for university wide reporting initiative.

Sam Houston State University (TX). Provided onsite and remote consulting services to the Human Resources Technical Team during implementation of Banner® Human Resources. Included data mapping, conversion support, custom script development and report writing.

Wharton County Junior College (TX). Provided training and consulting for Payroll and IT staff on Banner® Human Resources Web Time Entry and Leave Reporting.

Expertise

Banner® Human Resources/Payroll/Position Control

Banner® Employee Self Service, including:

Benefits Administration Effort Certification and Labor Redistributions Electronic Personnel Action Forms Payroll Administration Salary Planner Web Time Entry


Data mapping and conversion support

Evisions’ IntelleCheck®

PeopleAdmin Applicant Tracking and Position Management®, with emphasis on interfacing to Banner® Human Resources

Process Improvement Assessment

Project Management

Reporting, including Cognos® and Oracle reporting tools


Jansky, H. (continued)

3

SunGard Higher Education, Incorporated. Principal Human Resources Consultant and Banner® Team Manager. Trained, consulted and implemented Banner® Human Resources at higher education institutions. Maximized the flexibility of the Digital Campus while providing strategic-level consultation on planning and defining project plans. Provided pre- and post-production support in testing and monitoring client Human Resources systems. Assisted client Information Technology staff in mapping of legacy data and the development of data repositories and other reporting solutions. Developed written and multimedia materials to support Banner® Human Resources.

Wellesley College (MA). Human Resources Information System Manager. Managed all technology projects related to human resource functions. Developed departmental technical support services in a Banner® Human Resources environment. Managed programming, database administration, and report writing functions. Implemented new technologies, technological upgrades and enhancements such as Banner® Human Resources, Employee Self Service, and new reporting mechanisms. Analyzed information flow and developed automated solutions to meet human resource needs by integrating with the budget office, the controller, and the Office of the Dean. Performed system testing. Managed and developed departmental web page; administered and monitored Human Resource operating budget; and trained the human resource staff.

Massachusetts Department of Social Services. Director, Information and Analysis. Developed new systems for collecting and analyzing personnel and budget information and budget business processes. Ensured quality control between departmental units. Developed database application. Managed detailed analytical support, advanced spreadsheet and database analysis used to develop personnel budget, and staffing plans and expenditure projections for each fiscal year. Developed reports from state mainframe systems and the newly implemented PeopleSoft® product, including personnel expenditure and projection reports and staffing level reports.

Northeastern University (MA). Budget/LAN Administrator. Administered, allocated, and monitored Provost’s operating budget. Advised budget coordinators of all academic units. Approved and verified completeness and validity of academic area appointment letters. Managed, allocated, and tracked University and government funded grants. Provided computer support to staff. Administered local area network and developed Home Page. Prepared management reports for funding allocations and decision making.

Exploration School, Inc. Managed student and staff recruitment, admissions, registration, and billing. Performed analytical studies on enrollment and marketing statistics. Managed local area network and telephone system. Designed and administered admissions, financial, and recruitment databases


BA, Political Science, University of Massachusetts, MA MPA, Public Administration, Northeastern University, MA

Alice Kim, Senior Consultant

Summary

Luminis® Technical and Functional Consultant 13 years’ experience in higher education 13 years’ project management experience for institution web initiatives 12 years’ experience in information technology systems 12 years’ project management experience with Ellucian (formerly SunGard Higher Education)

Luminis® 10 years’ high-level experience with Banner® 9 years’ experience as independent website consultant


Served as a Senior Consultant in technical and functional support areas during the implementation of Luminis® at numerous client sites, including:

Aims Community College (CO). Conducted Luminis® 4 implementation assessment. Provided Luminis® 4 technical support and training for client staff.

Bridgewater State University (MA). Conducted BEIS/CAS implementation assessment. Central New Mexico Community College (NM). Provided project management, technical support,

staff training and remote administration services for client’s Banner® 7/Luminis® 4 implementation.

Cuesta College (CA). Provided Luminis® technical support staffing services for client’s Luminis® 4 implementation.

Drew University (NJ). Provided project management, technical support, staff training and remote administration services for client’s Luminis® 5 implementation.

Florida Gateway College (FL). Conducted Luminis® 4 implementation assessment. Provided Luminis® 4 technical support and training for client staff.

Franklin & Marshall College (PA). Provided project management, technical support, staff training and remote administration services for client’s Banner® 8/Luminis® 5 implementation.

Framingham State University (MA). Conducted Luminis® 4 implementation assessment. Provided Luminis ® 4 technical consulting services.

Houston Baptist University (TX). Provided technical consulting services for data integration implementation between Banner® 7, Luminis® 4 Message Broker, Luminis® Message Gateway and WebCT®.

Johnson & Wales University (RI). Provided project management, staff training and technical support services for client’s Luminis® 4 implementation.

Mt. San Antonio College (CA). Provided technical consulting services for client’s Luminis® 4 implementation.

Nassau Communcity College (). Conducted Banner® Integration for eLearning implementation assessment; Provided technical consulting services for data integration implementation between Banner® 8, Luminis® 4 Message Broker, Luminis® Message Gateway and WebCT®.

North Orange County Community College District (CA). Conducted go-live assessment for client’s Luminis® 4 implementation.

Philadelphia College of Osteopathic Medicine (PA). Provided Luminis® technical support services for client’s Banner® 7 to 8/Luminis® 3 to 4 upgrade/migration project. Provided Luminis® technical planning services for the client’s Luminis® 5 project.

Piedmont Technical College (SC). Conducted Luminis® 4 implementation assessment. Royal Holloway, University of London (United Kingdom). Provided Luminis® technical support

services for client’s Banner® 7 to 8/Luminis® 3 to 4 upgrade/migration project.

Kim, A. (continued)

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Santa Barbara Community College (CA). Corrected issues related to client’s Banner® Integration for eLearning implementation configuration.

Santa Fe Community College District (NM). Provided technical consulting to support “live” implementation activities for client’s Banner® 7/Luminis® 4 implementation. Provided technical staff training and consulting services on specific integration topics.

Seton Hall University (NJ). Conducted Luminis® 4 implementation assessment. Sierra College (CA). Provided project management, technical support, staff training, and remote

administration services for client’s Banner® 7/ Luminis® 4 implementation. Solano Community College (CA). Conducted Luminis® 4 implementation assessment. Provided

technical administration support and staff training services for client’s Banner® 7/Luminis® 4 implementation.

St. John Fisher College (NY). Conducted BEIS/CAS implementation assessment. St. Mary’s University (TX). Project management and technical support to assist with client’s

Luminis® 4 implementation. Provided technical consulting services to support Luminis® 4/Blackboard Single Sign On implementation.

South Texas College (TX). Project management and technical implementation support for client’s portal re-implementation project.

State College of Florida, Manatee-Sarasota (FL). Provided technical services for Luminis® 4 re-installation and remote administration services for Luminis® 4 implementation.

Tyler Junior College (TX). Luminis® Content Management System (LCMS) installation and setup for public website content administration. Provided Luminis® 4 customizations (GCF SSO, custom icon support) and technical support services. Project management and technical implementation support for client’s portal re-implementation project.

University of La Verne (CA). Provided project management, technical support and remote administration services for client’s Luminis® 4 evaluation. Provided technical support services for client’s Luminis® 4 PSP/BRM implementation.

Expertise

Banner® version 3 through 8 including General, Intcomp, Web Tailor®, Web for General/Banner Self-Service, Integration for eLearning and Middle Tier® Implementation

Blackboard®, WebCT®

Business Process Analysis and Project Management for concurrent Banner®/Luminis® implementations

Luminis® 4 & 5 functional experience : project management, portal administration, marketing/branding/awareness campaigns and user training workshops

Luminis® 4 technical experience : standalone/parallel deployment installation and configuration, Luminis® Message Gateway including installation and configuration, LDAP administration, External Authentication Server (EAS), Active Directory Account Provisioning (ADAP), Security Authentication Framework/Password Reset Utility (SAF/PRU), and Generic Connector Framework (GCF) Single Sign On connectors

Luminis® 5 technical experience : portal application installation and configuration, Glassifish/Sun Message Queue installation and configuration, Google Apps integration

Banner® integration experience : Luminis® 4 - Integration for eLearning, Middle Tier Implementation; Luminis® 5/ Banner® 8 Integration (data, SSO)

Banner Enterprise Identity Services : SSO Manager configuration Central Authentication Server (CAS) experience : installation and configuration

MySQL®

Kim, A. (continued)

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Oracle iAS®, OAS®

PHP

Sun Solaris®, Red Hat Linux®, Apple OS X®

SQL Developer®, TOAD® for data analysis


Lake Michigan College (MI). Portal Project Manager. Provided implementation and ongoing maintenance support of Luminis®. Acted as portal application technical and functional administrator, created portal documentation, administered end-users and technical staff training, managed content delivery processes, redesigned institution websites, and served as backup systems administrator.

Gast Manufacturing, Corp. Website Administrator. Served as primary administrator for corporate websites.

Independent consultant. Assist clients with website design, content management, e-commerce solutions, and training needs

Lake Michigan College (MI). Adjunct Instructor. Introduction to Website Design, CIW Certification classes


B.A., Fine Arts – Printmaking, University of California at Berkeley, CA CIW Professional and CIW Instructor Certifications NISOD Teaching Excellence Award

Karen L. King, Senior Consultant

Summary

Banner® Advancement and Student Specialist 33 years’ experience in higher education 33 years’ experience in information technology systems 20 years’ experience with Ellucian (formerly Datatel and SunGard Higher Education) Banner®


Served as a Senior Consultant for the implementation and support of Banner® at numerous client sites, including:

Friends University (KS). Worked with a team of Advancement individuals to implement Prospect Management. Reviewed and created all required validation tables and helped the client make procedural decisions as how to manage prospect strategies. Conducted a training session for those using Internet Native Banner® and another session for those using Banner® Self Service.

Oregon Health & Science University (OR). Implemented an upgraded system allowing for the use of self-service web applications for registration, admissions, and faculty for the School of Medicine, the School of Nursing, the School of Dentistry, and the School of Science and Engineering. Facilitated the functional systems aspect of the OSHU merger with the Oregon Graduate Institute.

St. John Fisher College (NY). Worked on a business process analysis (BPA) project as a member of a SIG team to evaluate the current gift processing, acknowledgement, feed to finance and board reporting data flow. The engagement resulted in a client ranked list of priorities for moving toward their ideal redesign.

University of Portland (OR). Worked as an integral member of the UP Banner® team helping to identify missing skillsets in the organization, highlighting and prioritizing projects seen as needing attention by user offices, providing basic documentation for Banner® navigation and creating various reports, data cleanup, and analysis as needed to support the team.

Walsh University (OH). Worked with members of the Advancement team and with the Information Technology group (IT) to redesign their gift/pledge acknowledgement system. Recreated acknowledgement rules, provided training, testing and technical support. Implemented Banner® Prospect Management and provided training to the fundraising staff and technical support in loading prospect records.

Expertise

Banner® Advancement Banner® Student Evisions’ Argos® Managing end-user and technical staff Oracle SQL® Project Management


Reed College (OR). Director of College Relations Information Systems. Provided strategic and operational direction to the information services support areas of College Relations (CR). Oversaw the management of CR’s information systems and analyzed information needs that would enhance the value and use of the information focusing on requirements for a comprehensive campaign. Implemented additional modules of Banner® Advancement including Solicitor Organization and Event Management in support of volunteer management and campaign/ centennial events respectively. Responsible for the procurement, implementation and development of Evision’s Argos® reporting tool as well as advocating for the upgrade of Dean Evan & Associates’ EMS® system in support of the Banner® room scheduling interface.

King, K. (continued)

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ESS Consulting. Owner. Provided various services to support educational systems, including project management, training, documentation, programming, web development, systems design, process analysis, and systems implementation – primarily in support of community colleges. Much of the work focused on projects related to requirements from Banner® Student. Clients included Portland Community College, Chemekata Community College and Columbia Gorge Community College.

Portland Community College (OR). Educational Systems Development Manager. Implemented Banner® Student and Financial Aid administrative information system for the large, multi-campus community college. Provided project management, training, documentation, programming, and process analysis.

Lewis & Clark College (OR). Director of Computer Services. Managed Colleague® information system. Developed a long-range communication plan and managed a budget of over half a million dollars.


MS, Applied Information Management, University of Oregon, OR BA, Anthropology, Portland State University, OR

Mary Krallman, Senior Consultant

Summary

Banner® Financial Aid Specialist 24 years’ experience in higher education 19 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Financial Aid 24 years’ experience in college and university financial aid operations Highly skilled in the implementation of financial aid systems Experienced consultant and implementation specialist


Served as a Senior Consultant for the implementation of Banner® at numerous client sites, including: Aims Community College (CO). Provided functional consulting to users of Banner® Financial Aid to

improve current business practices, and assisted with Satisfactory Academic Progress. Barnes Jewish College of Nursing (MO). Provided functional consulting to users of Banner®

Financial Aid. Christian Brothers University (TN). Resolved financial aid system problems at client site and

trained financial aid staff. Completed Banner® 8 testing and worked with technical staff on related issues.

Eastern New Mexico University (NM). Provided functional consulting to users of Banner® Financial Aid to improve current business practices.

Florida Keys Community College (FL). Provided functional consulting to users of Banner® Financial Aid to improve current business practices.

Nassau Community College (NY). Worked with staff on Banner® 8 testing and trained on new functionality.

North Orange County Community College District (CA). Resolved financial aid system problems at client site and trained financial aid staff.

Piedmont Technical College (SC). Provided functional consulting to users of Banner® Financial Aid to improve current business practices.

South West Tennessee Community College (TN). Provided functional consulting to users of Banner® Financial Aid to improve current business practices.

State College of Florida, Manatee-Sarasota (FL). Resolved financial aid system problems at client site and trained financial aid staff.

Umpqua Community College (OR). Provided Banner® 8 testing and trained staff on new functionality as well as helped with Satisfactory Academic Progress.

University of the Incarnate Word (TX). Provided functional consulting for Banner® Document Management System.

Yavapai College (AZ). Provided functional consulting to users of Banner® Financial Aid. University of North Carolina Wilmington (NC). Provided functional consulting to users of Banner®

Financial Aid to improve current business practices.

Expertise

Banner® Financial Aid

Banner® XtenderSolutions



Krallman, M. (continued)

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Financial Aid Services (GA). Associate Financial Aid Consultant. Specialized in Banner® Financial Aid training and consulting at higher education institutions. Reviewed and monitored compliance for Federal Regulations. Created processing flow, educational materials, and reports. Automated Satisfactory Academic Progress in Banner® and created Satisfactory Academic Progress procedures for staff. Automated State Grants by utilizing fund awarding rules. Tested Banner® releases and resolved issues.

Emory University (GA). Business Analyst. Served in functional support role providing assistance for the PeopleSoft® Student Administration Financial Aid system analyzing current business processes and offering recommendations for improvement. Prepared the system for federal regulatory releases and assisted with federal regulations to other business analysts, technical, and financial aid staff. Resolved issues for financial aid staff due to data errors within PeopleSoft®.

SunGard Higher Education, Incorporated. Senior Financial Aid Consultant. Managed Federal, State, and Institutional funds. Implemented Quality Assurance programs. Reviewed institutional policies and procedures and consulted for Banner® Financial Aid. Conducted training and resolved system problems at client sites.

Macon State College (GA). Director of Financial Aid. Supervised seven full-time staff and served as the primary liaison for Enrollment Services, Business, Registrar, Information Technology, faculty, and other ancillary staff. Implemented and maintained Banner® Financial Aid. Served as power user for day-to-day operations and trained financial aid staff.

Georgia Institute of Technology (GA). Financial Aid Counselor. Managed processing of 4,000 aid applications for entering freshmen class, plus 2,000 of the continuing class. Managed and monitored the Federal Work Study program and provided professional judgment and appeals for the freshmen class and continuing students.

Illinois Institute of Technology (IL). Assistant Director of Admissions and Financial Aid. Managed processing of the entering freshmen financial aid applications and determined admissions decisions for a regional area, as well as various engineering, architecture, and design departments.


BS, Business Administration, University of Florida, FL

Laurie G. Neil, Senior Consultant

Summary

Banner® Financial Aid Specialist 16 years’ experience in higher education 34 years’ experience in information technology systems 16 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Financial Aid 13 years’ experience in financial aid operations, 5 years as Financial Aid Director Experienced consultant for assessment, implementation, and business process analysis


Served as a Senior Consultant for the implementation of Banner® Financial Aid at numerous client sites, including:

Aims Community College (CO). Provided post-implementation support to Financial Aid, and Registration Departments for Satisfactory Academic Progress, Return of Title IV funds (R2T4), and Clearinghouse reporting.

Allan Hancock College (CA). Led the Financial Aid implementation project providing training on all functions, setup assistance and ongoing post-implementation support, including a specialized Satisfactory Academic Progress process to reassess progress for all current and former students and implementation of the Solution Center California Banner® modifications for the State Board of Governors Waiver process. Continue to provide annual support with New Year setup for each aid year, and support for special projects.

Barnes-Jewish College, Goldfarb School of Nursing (MO). Assisted with the implementation of Transfer Monitoring process to ensure accurate awarding of Federal Pell grants. Provide ongoing support for new processes including Satisfactory Academic Progress implementation and annual New Year roll setup.

Barstow Community College (CA). Provided training and coding for restructuring of Banner® setup to better meet current regulatory requirements. Utilized new functionality provided by Banner® in recent years. Designed and managed the implementation of an automated interface from Banner® Financial Aid to the bookstore’s BookLog® system. Continue to provide support for annual New Year role setup for the new aid year.

Central State University (OH). Performed a post-implementation assessment, followed by implementation of recommendations taking into account the specialized needs of Historically Black Colleges and Universities.

Chabot-Las Positas Community College District (CA). Provided training and coding for restructuring of Banner® setup to better meet current regulatory requirements. Utilized new functionality provided by Banner® in recent years. Provided technical assistance to this multi-campus institution as a technical liaison for a project with The Institute for College Access and Success. Continue to provide support for improved use of Banner® Financial Aid system, within the confines of the modifications and customizations made in the past to support multi-campus processing.

Cleveland State College (TN). Performed a post-implementation assessment, followed by implementation of recommendations, taking into account the specific state requirements and modifications provided by on behalf of the Tennessee Board of Regents.

College of the Sequoias (CA). Provided implementation support by training and assisting with setup, continuing with post-implementation support for both Common Origination and Disbursement and Satisfactory Academic Progress functionality in Banner®.

Cuesta College (CA). Provided functional consulting before and after implementation of Banner® Financial Aid including implementation of Transfer Monitoring, Year Round Pell, Direct Lending and Reconciliation processes. Assisted with training of new staff including the Financial Aid Director

Neil, L. (continued)

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during a critical time of staff turnover. Continue to provide annual support with New Year setup for each aid year, and support for special projects.

Feather River College (CA). Provided training and coding for restructuring of Banner® setup to better meet current regulatory requirements. Utilized new functionality provided by Banner® in recent years. Continue to provide annual support with New Year setup for each aid year, and support for special projects.

Florida Gateway College (FL). Provided consulting services by conducting an assessment of the College’s systems. (formerly Lake Sumter Community College)

Indiana State University. Provided functional consulting for a Satisfactory Academic Progress (SAP) regulatory review and implementation plan. Continue to provide support to the new Financial Aid Director for business process analysis, project planning, communications strategies and staff training.

Imperial Valley College (CA). Provided functional consulting and project management during the implementation of Banner® Financial Aid, including post-implementation support and design of interfaces, and design of operations between the Financial Aid and Student Accounts Receivable, Finance, Foundation, and Human Resources/Payroll Departments.

The Institute for College Access and Success (CA). Designed and coded multi-step process for obtaining Banner® Financial Aid data from multiple community colleges for analysis at both state and national levels.

Linn-Benton Community College (OR). Provided post implementation support for all financial aid functions. Developed a framework for the transition to Direct Lending including staffing. Conducted business process analysis workshops for all financial aid functions and the interfaces with Admissions and Records, Student Accounts, and Fiscal Departments. Continue to provide annual support with New Year setup for each aid year, and support for special projects.

Mt. San Antonio College (CA). Provided functional consulting and project management during the extended implementation of Banner® Financial Aid, including specifications for local modifications for state programs. Conducted business process analysis workshops with the Finance, Human Resources/Payroll, Foundation, Student Accounts, and Admissions and Records Offices. Assisted with the design of custom processes for Board of Governor’s Waiver, Satisfactory Academic Progress conversion and California Grant. Provided post-implementation support for Direct Lending and Year Round Pell implementations. Continue to provide annual support with New Year setup for each aid year, and support for special projects.

North Orange County Community College District (CA). Provided training and coding for restructuring of Banner® setup to better meet current regulatory requirements. Utilized new functionality provided by Banner® in recent years.

Northern New Mexico College (NM). Provided post-implementation support for interfaces with the Fiscal Department.

Philadelphia College of Osteopathic Medicine (PA). Provided weekly remote support to the new Financial Aid Director on all financial aid functions. Designed a complete re-implementation plan and assisted the IT Department in completing the software setup.

Portland Community College (OR). Provided technical assistance in conjunction with another consulting company in a review of Direct Loan processing at the institution. Provided training, recommendations and an implementation plan.

St. Mary’s University (TX). Provided functional consulting for Federal Family Education Loan Program loan processing for all loan types including private, undergraduate, parent, graduate, and law school.

St. Norbert College (WI). Provided analysis of current processes for packaging, and provide training and support for the implementation of Banner®’s algorithmic packaging to support Noel-Levitz recommended cell-based awarding model.


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San Mateo Community College District (CA). Provided support for redesign of business processes for this multi-campus institution. Maximized the use of Banner® Financial Aid functionality, including interfaces to Accounts Receivable, Finance, and Human Resources/Payroll/Student. Conducted business process analysis workshops for the reconciliation of federal funds, Direct Lending implementation and annual Financial Aid New Year system setup.

Santa Barbara City College (CA). Provided functional consulting and project management during the implementation of Banner® Financial Aid. Provided ongoing, remote support as Financial Aid Analyst assisting with state financial aid programs and Banner® upgrades, Transfer Monitoring, Board of Governor’s Fee Waiver and Year Round Pell. Continue to provide annual support with New Year setup for each aid year, and support for special projects.

Santa Fe Community College (NM). Provided post-implementation support for all financial aid functions, including Federal Family Education Loan Program loan support with Electronic Mail. Assisted with the transition to a new Financial Aid Director.

South Texas College of Law (TX). Provided functional consulting and project management during the implementation of Banner® Financial Aid. Worked with to correctly design Borrower Based Academic Year loan setup, which led to focus groups to include Borrower Based Academic Year as part of Banner® baseline.

Southern Michigan College (MI). Provided consulting services by assessing the current system and then rewriting the Satisfactory Academic Progress by using baseline and custom views.

State College of Florida, Manatee-Sarasota (FL). Provided recommendations and assistance in response to state and federal audits, including re-designed business processes and the corresponding Banner® processes, recommended transition staffing plans and provided ongoing daily support to financial aid staff.

Tyler Junior College (TX). Provided training for the transition to Direct Lending and assisted in the Go-Live, reviewed Banner® Self Service for Financial Aid and recommended improvements, provided training on Banner® 8 Financial Aid functions that allow customization of Self-Service screens without modifications.

Ventura Community College District (CA). Provided upgrade coordination for Banner® 7 Student testing for multi-campus institution. Led business process analysis workshops for Registration, Human Resources, and International Student Departments with the purpose of implementing Banner® Workflow.

Walsh University (OH). Provided consulting services by conducting an assessment of the College’s use of Banner® Financial Aid. Provided follow-up support for revision of processes, improvements in tracking and budgeting group processing and implementation of Banner®’s algorithmic packaging to support Noel-Levitz recommended cell-based awarding model. Continue to provide support for New Year roll annual setup.

Expertise

AcademicWorks® scholarship management software

Banner® Document Management System (BDMS)

Banner® Workflow


Degree Works™

Finance; Reconciliation processes

Financial Aid

CALBFA (California Banner®) which is provided by Ellucian California Solution Center Federal and state programs


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Foundation Scholarships Student Employment TBR (Tennessee Board of Regents) version of Banner®

Project Management

Student Accounts Receivable


Central Oregon Community College (OR). Director of Student Financial Aid. Created a team environment and turned around a struggling department. Restructured the workflow, hired new staff, and automated financial aid processes. Developed processes and automation strategies between the Financial Aid department and Admissions/Registration, Fiscal Services and the Foundation.

IT Project Lead. Led the implementation of Banner® Finance and Financial Aid and assisted with the implementation of Student and Human Resources/Payroll. Provided IT support to the COCC Foundation staff using Raiser’s Edge® software and Financial Aid staff using PowerFAIDS® software.

Bank of America/Continental Illinois National Bank and Trust, Chicago, IL. Information Technology, Product Management, Commercial Lending Technical Support.


BA, Economics, University of Dayton, OH MBA, Business Administration, Concordia University-Portland, OR

Brian Nolan, Senior Consultant

Summary

Banner® Finance Specialist


24 years’ experience in information technology systems

13 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Finance

33 years’ experience in financial reporting and accounting


Served as a Senior for the implementation of Banner® Finance, Accounts Receivable, Self-Service, Accounts Receivable reconciliation, Alumni/Development reconciliation, payroll reconciliation, accounts payable reconciliation, review of Position Control set-up, review of Student registration rules set-up, as well as various individual Banner® modules including Endowment, Grants functionality and billing, Effort certification, Stores inventory, Cost accounting, Fixed assets, Approvals, Customizing rule codes, Implementing new charts of accounts, and Security at numerous client sites, including:

Aims Community College (CO). Provided support in Position Control, Accounts Receivable, year-end processing, custom rule codes, and reconciliations.

Brevard Community College (FL). Assisted in reconciling Accounts Receivable and various Finance issues.

Cuesta College (CA). Lead in Finance implementation. Assisted with data conversion including Finance and Accounts Receivable.

Gladstone Institute (CA). Assisted with reconciling 10 years of grant financial information.

Gonzaga University (WA). Consultant with original implementation in 1995 through 1997. Returned in 2009 to assist with implementing Endowment, Grants, and Fixed Asset, establishing a new chart of accounts for the Law School Foundation, and redesigning the University chart of accounts to meet current reporting needs. Assisted with data conversion for the Endowment and Fixed Asset modules.

Illinois Institute of Technology (IL). Led the original implementation and data conversion for the Finance module. Subsequently assisted with the implementation of Fixed Assets and Effort Certification, as well as redoing Fee Assessment. Provided various assistance and support in Payroll, Position Control, and Accounts Receivable.

Liberty University (VA). Assisted with the implementation of the Endowment module, including data conversion.

Mills College (CA). Helped to implement automated indirect cost calculations.

Morehouse School of Medicine (GA). Implemented Salary Planner and Effort Certification. Re-implemented the Fixed Assets. General assistance with Finance and Fee Assessment. In the process of implementing Endowment and Grant Billing.

Morgan State University (MD). Assisted with Go-Live of the Finance and Human Resources modules. Provided ongoing support for all Banner® modules including Finance, Human Resources, Student, Accounts Receivable, and Financial Aid as well as problem-solving and providing custom reports and procedures.

New Mexico Institute of Mining and Technology (NM). Assisted with the Go-Live of Finance in a largely grant-dependent institution, including data conversion.

Northern New Mexico College (NM). Provided ongoing support for the Accounts Receivable, Finance and Human Resources modules. Assisted with all reconciliations, custom reports, and problem-solving.

Nolan, B. (continued)

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Sam Houston State University (TX). Worked on the implementation of the grants module, including grant billing and data conversion.

San Mateo County Community College District (CA). Implemented Effort Certification and the Grants module. Automated Indirect Cost calculations and assisted with problem-solving in all areas of Finance, Accounts Receivable, and Payroll/Position Control.

Seton Hall University (NJ). Lead consultant in Finance implementation.

St. Louis University (MO). Assisted in the implementation of Grant Billing, including data conversion.

State College of Florida Manatee-Sarasota (FL). Lead consultant in original Finance implementation in 1999-2001. Subsequently provided ongoing assistance in Finance, Accounts Receivable, and Fee Assessment.

University of Dayton (OH). Assisted in the implementation of the Grants Module, including billing and external interfaces. Also provided some consulting in other modules of Banner® Finance.

University of the Pacific (CA) Assisted primarily with year-end, Position Control, and Budget Development issues and have provided occasional assistance with Payroll and Accounts Receivable.

University of Idaho (ID). Lead consultant in original Finance implementation in 1994 through 1995. Subsequently provided assistance in the implementation of Grant Billing.

Valencia College (FL). Assisted in reconciling Accounts Receivable.

Expertise

Budget and Position Control Finance Payroll Project management Student accounts receivable Fee Assessment Travel Module


Alco Gravure. Assistant Controller. Developed a new, automated payroll system. Assisted with legacy data conversion at Lehigh University (PA), Salk Institute (CA), University of

Illinois (IL), University of New Hampshire (NH), and other institutions. Baltimore Zoo. Controller and Director of Information Technology. Supervised the implementation

of a new accounting system and wide area network. Florida Star Consortium. Served as Project lead for the implementation of Banner® Finance at the

six community colleges. Goucher College (MD). Assistant Controller. Supervised the implementation of new accounting

system. Johns Hopkins University (MD). Grant Administrator. Managed all grant reporting for eight

federal letters-of-credit. SunGard Higher Education, Incorporated. Senior Principal Finance Consultant. Managed major

implementations at the Montana State University (MT), University of Alaska (AK), University of Idaho (ID), University of Illinois (IL), University of New Hampshire (NH), and approximately 80 other institutions.


Nolan, B. (continued)

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MBA, Business Administration, University of Chicago, IL BA, Johns Hopkins University, MD

Suz-Ann Olofson, Senior Consultant

Summary

Banner® Human Resources/Payroll Specialist 29 years’ experience in higher education 21 years’ experience in information technology systems 19 years’ experience in human resources

10 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Human Resources/Payroll

2 years’ experience with PeopleSoft® Skilled in the implementation of human resource management, payroll systems, and Workflow


Served as a Senior Consultant for the implementation of Banner® at numerous client sites, including: Aims Community College District (CO). Organized and managed college technical resources in

order to provide better support for the departmental users of Banner® Human Resources, Payroll, and Position Control.

Ball State University (IN). Assisted with a review of the Travel and Expense Module functionality and made recommendations as appropriate.

Bridgewater State University (MA). Assisted with the implementation of Position Control and Faculty Load. Reviewed and aided with the reimplementation of overall Banner® security. Project managed the Travel and Expense Module Implementation.

Butler Community College (KS). Conducted an assessment of the Banner® Human Resources/Payroll utilization and provided a high level overview of the available functions/features within Banner® Human Resources/Payroll. Lead the implementation of the Faculty Load and Compensation Module.

Central New Mexico Community College (NM). Provided on-site consulting for Human Resources to review the set-up and configuration of Banner® Web Time Entry.

Colorado Community College System (CO). Aided with the set-up and implementation processes for Web-Time Entry.

Cuesta College (CA). Provided training and consulting for the implementation of Banner® Human Resources.

Feather River Community College (CA). Provided a high level overview of Banner® Human Resources/Payroll.

Framingham State University (MA). Developed a time entry process using Banner® and implemented all Banner® Self Service functions and features. Led the implementation of creating electronic On-Boarding processes.

Friends University (KS). Lead the implementation of the Faculty Load and Compensation Module.

Illinois Institute for Technology (IL). Provided an overview of Banner® 8.0 functionality.

Lipscomb University (TN). Implemented Workflow.

Morehouse School of Medicine (GA). Reviewed and aided with the reimplementation of overall Banner® security. Conducted an assessment of Banner® Human Resources/Payroll utilization and provided a detailed summary of the available functions and features within Banner® Human Resources/Payroll and aide with year-end processes for fiscal year 2013.

Mt San Antonio College (CA). Served as Project Manager responsible for the implementation, enhancement, and integration of Banner® Human Resources/Payroll/Position Control.

Olofson, S. (continued)

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Coordinated training schedules and consulted with the college staff on key institutional decisions. Led functional groups with business redesign options to ensure a successful implementation. Aided with bringing the Auxiliary Services, specifically the Bookstore, processes in-house utilizing Banner® Human Resources/ Payroll/Finance.

Nassau Community College (NY) - Provided consulting assistance for the Web-Time Entry project.

Piedmont Technical College (SC). Reviewed and established a reimplementation plan for Banner® security. Completed the Banner® security project.

San Mateo County Community College District (CA). Provided system expertise and training for the retroactive pay process implementation of Banner® Human Resources/Payroll.

Santa Barbara City College (CA). Provided implementation support for leave management using Banner® Self Service and Faculty Load and Compensation. Implemented Open Enrollment Self Service and aided with identifying further utilization of Banner® Human Resources/Payroll. Aid with the transition of moving towards financial independence.

Santa Fe Community College (NM). Reviewed Banner® Human Resources/Payroll functionality and assisted with improving business processes for the Student Employment office by developing an Electronic Personal Action Form and Workflow process.

State College of Florida, Manatee-Sarasota (FL). Provided ongoing Human Resources/Payroll support for year-end processes and the implementation of new functionalities such as Web Time Entry, Electronic Personal Action Forms, and Faculty Load and Compensation.

Stetson University (FL). Reviewed status of position control and established position budgeting and encumbering processes.

Tennessee Board of Regents Community Colleges (TN). Assisted Tennessee Board of Regents (TBR) with conducting Business Process Modeling Standards (BPMS) that focused on the Position Control Process Mapping and Alignment with the 13 institutions to develop a best-practice process that the group will be able to adopt.

Tyler Junior College (TX). Aided with the development of a public web system which provided a variety of course information and related faculty data including syllabuses, faculty vitae, student evaluations, limited financial budget and cost data, and funded work-study positions.

University of the Incarnate Word (TX). Conducted an assessment of Banner® Human Resources/Payroll utilization and provided a detailed summary of the available functions and features within Banner® Human Resources/Payroll. Implemented IPEDs.

University of Memphis (TN). Assisted the university with the implementation of Electronic Personal Action Forms.

University of New Mexico (NM). Provided advanced system knowledge to aid the university with the development and enhancement of Banner® Human Resources/Payroll/Position Control. Made recommendations regarding decisions and implementation strategies and worked with the university to anticipate and resolve software problems.

University of North Carolina (NC). Reviewed Banner® Human Resources/Payroll functionality and assisted with improving business processes including position control, Electronic Personal Action Forms, Salary Planner, and budgeting processes.

University of Richmond (VA). Re-implemented key processes within the Human Resource/Payroll system including employee classes, position classes, and leave processing.

Wichita Area Technical Schools (KS). Provided HR/Payroll overview to include options for addressing overtime, time entry, and set-up changes. Begin reviewing options for implementing Electronic Personnel Action forms to increase the use of Banner® functionality.

Olofson, S. (continued)

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Expertise

Banner® Banner® Workflow Business Process Analysis Finance Human Resources Payroll PeopleSoft® Position Control and Budgeting Processes Project management Reporting


SunGard Higher Education, Incorporated. Systems Consultant for Human Resources. Consulted on system design, process review, and work methods improvement to strategically position clients. Managed the implementation of systems at a number of client sites, including Edison College (FL), State College of Florida, Manatee-Sarasota (FL), Tennessee Board of Regents (TBR), the University of West Florida (FL), and Valencia Community College (FL).

Harvard University (MA). Implementation Support Manager. Managed the PeopleSoft® and Oracle Human Resource implementations. Worked with assigned departments on business process analysis.

Harvard College Library (MA). Human Resource Services Manager. Managed the Human Resource services for 25 departments comprised of 500 full-time and 900 part-time employees.

University System of New Hampshire (NH). Personnel Director. Managed employment issues, benefits administration, training programs, position classification programs, grievances, compensation guidelines, and record keeping.


BA, Communications, University of New Hampshire, NH MPA, Public Administration, University of New Hampshire, NH MA, Library Information Science, Simmons College, MA

Susan Paradis, Senior Consultant

Summary

Banner® Student Specialist 18 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Student 20 years’ experience in higher education 14 years’ experience in information technology systems 15 years’ experience in programming and report-writing 5 years’ experience with Banner® Workflow 5 years’ experience with Curriculum Advising and Program Planning (CAPP)


Served as a Senior Consultant in a technical and functional capacity for the implementation of Banner® and related products at numerous client sites, including:

Alamo Colleges (TX). Performed assessment of Banner® Student and centralized support services for the five college district.

Ball State University (IN). Provided project management, technical, and functional support for the implementation of Banner® Student.

Barnes Jewish College (MO). Provided functional training for the Office of Admissions and Registration. Provided support to IT with regards to reporting and Banner® Web Tailor.

Bridgewater State University (MA). Performed a comprehensive demonstration of new features and functions of Banner® v.8 upgrade.

Butler Community College (KS). Provided Banner® Workflow training for college IT staff and assisted them in the design, testing, and implementation of selected Workflows.

Citrus College (CA). Provided Crystal Reports® training and consulting to assist the College in producing a camera-ready course catalog.

Cleveland State Community College (TN). Implemented Banner® Web for Prospect Self-Service form and the Recruiting Module. Developed a prospect communication campaign using Communication Plan processing and Letter Generation.

College of the Siskiyous. Provided implementation support for a variety of functions and processes in the Admissions and Learner areas.

Davenport University (MI). Provided functional and technical support for the IT team for the implementation of Workflow, Self-Service style sheets, and Banner® Student system enhancements.

Drew University (NJ). Built workflows for the Office of the Registrar, including “Change of Major/Minor” process and “Withdrawal/Leave of Absence” workflows.

Eastern New Mexico University (NM). Implemented selected features of Banner® Student v.8, including: Automated Wait listing, Automated Incomplete Grade Processing, Transfer Articulation and Course Catalog Import/Export, Customizable Registration Error Messages, Concurrent Curriculum Phase V Enhancements, Mass Entry/Update forms, and the Online Graduation Application.

Feather River College (CA). Provided assistance in resolving time-sensitive issues in Enrollment Services, Accounts Receivable and Financial Aid.

Framingham State University (MA). Implemented Banner® Student for the Division of Graduate and Continuing Education, including all credit and non-credit programs.

Franklin and Marshall College (PA). Provided implementation support for Banner® Student. Developed and implemented Banner® Workflows for the offices of the Registrar, Advising, and Financial Aid.

Greenfield Community College (MA). Implemented Banner® Web for Admissions.

Paradis, S. (continued)

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Loyola Marymount University (CA). Provided Business Process Analysis and Banner® Student system assessment for undergraduate and graduate programs.

Mount Wachusett Community College (MA). Implemented Banner® Automated Waitlisting. New England College (NH). Provided coding for and managed the migration of data from third

party applications into Banner® Student. New Mexico Junior College (NM). Provided Open Learning setup for online and Employer-

Sponsored, Open Entry/Open Exit, and Online courses. Provided Web Admissions training and setup assistance.

New Mexico Institute of Mining and Technology (NM). Provided business process analysis and recommendations for integration of Banner® Student, Banner® Workflow, and Banner® Imaging for the Graduate School Admissions Department.

New Mexico State University. Provided support for the implementation Banner® Transfer Articulation module, Transfer Catalog Extract and Load, and other Banner® v8 enhancements.

Northern New Mexico College (NM). Implemented Web for Prospect/Recruiting, Web for Admissions, and Online Registration.

Oakland University (MI). Performed business process analysis and implemented several automated Banner® Workflows.

Philadelphia College of Osteopathic Medicine (PA). Performed business process analysis for Office of the Registrar and implemented a number of automated Banner® Workflows.

Piedmont Technical College (SC). Provided setup instructions for the student-side requirements for the Faculty Load and Compensation (FLAC) module. Provided support on various topics in Banner® Student and Self-Service for the office of the Registrar.

Portland Community College (OR). Provided project specifications for implementation of Banner® Student for a Division of Community Education.

Portland State University (OR). Provided functional and technical support to the Offices of Admission and Registration to automate business activities for the admissions decision process, registration, student waitlisting, and degree conferral.

Santa Barbara City College (CA). Performed an assessment of the Community Education division in preparation for a merger with the Credit division. Provided best-practice recommendations and high level project plans for the merger.

Santa Fe Community College (NM). Managed Enrollment Services projects and reporting. Implemented Web for Prospects and Communication Plan Processing for the Recruiting Office.

Solano Community College (CA). Provided Banner® Student implementation assistance. South Texas College (TX). Built a series of Banner® workflows for the Enrollment Services Office,

including Cancelled Course, Course Substitution, Course Withdrawal, Drop for Failed Prerequisites, and Grade Change.

Southwest Tennessee Community College (TN). Re-implemented the CAPP module. St. John Fisher College (NY). Implemented functionality for new applicants to view the status of

their admissions applications. State College of Florida (FL). Built workflows for the Office of the Registrar including Program

Application, Graduation Processing, and Course Substitution. State College of New York (SUNY) Adirondack. Performed an assessment of the Banner® Student

system and assisted in the resolution of a number of issues, including Academic Standing inconsistencies.

Tyler Junior College (TX). Provided Banner® Workflow technical training to IT support staff and functional workflow implementation for the Office of Enrollment Services.


3

University of Michigan-Flint (MI). Implemented Population Selection, Communication Plan Processing, and Letter Generation for the offices of Orientation, Admissions, Housing, Accounts Receivable, and Information Technology.

University of New Mexico (NM). Provided implementation support for Banner® 8 upgrade, including: Automated Waitlist Rules and Prioritization, Athletic Eligibility Tracking, Automated Incomplete Grade Processing, Transfer Articulation Catalog Extract and Load, Concurrent Curriculum Phase V Enhancements and Functionality including Reserved Seating, Restrictions/Overrides, Fee Assessment/Section Fees, and Registration Min/Max Hours, Mass Entry/Update Forms, Self Service Admissions Accept/Reject Offer and Application Checklist Display, Enhancements to General and Human Resources Systems that impact Student System, Customizable Error Messages, Population Selection, and the Auto Hold/Auto Release Process.

Walsh University (OH). Performed an assessment of Banner® Student and provided recommendations for improvements and efficiencies.

Wichita Area Technical College (KS). Provided implementation support for Banner® Workflows selected by the college.

Yavapai College (AZ). Served as Student Team Lead for the conversion of the College’s legacy system to Banner® Student. Provided detailed project and test plans for the implementation of Internet Native Banner® and Banner® Self Service. Managed system integration activities between the Student system and the Accounts Receivable and Financial Aid systems. Provided user training and reference documentation. Assisted IT department with conversion and programming activities. Led successful early Go-Live for Banner® Student online registration.

Expertise

Banner® conversion

Banner® Student Implementation and Enhancements

Banner® Student Team Lead

Banner® Student System Assessment

Banner® Workflow


Curriculum Advising and Program Planning (CAPP)

Project Management

Reporting applications: Cognos® Query Studio and Report Studio, Microsoft Access® and Excel®, Oracle Discoverer®, SQL Developer®, TOAD®, Argos®, BIQuery®, Crystal Reports®

Web and Publishing Tools: HTML, XML, Java, FrontPage®, QuarkXPress®, Adobe Photoshop®, Adobe Pagemaker®, MS Office Suite


SunGard Higher Education, Incorporated.

Director of Administrative Services, Division of Managed Onsite Services. Managed software upgrades, supervised staff, implemented new features of Banner®, and integrated related and third party applications. Created reports, customized database views, and designed interfaces between systems. Provided client support and training in the use of reporting tools to query tables, views, and Banner® Operational Data Store . Led a successful Banner® 7 upgrade project for Student, General, Human Resources, Finance, and Self-Service. Implemented Web Admissions for the undergraduate college. Implemented Web Registration for the Division of Continuing and Community Education. Served as Administrative Services Project Manager, and reduced the number of outstanding projects from 138 to 11 in the first year.


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Senior Systems Analyst/Banner® User Liaison. Supported Banner® Student, General and Self-Service. Implemented new features of Banner®, managed upgrades, and integrated related Banner® and third party applications. Created reports and customized database views and interfaces between systems. Provided client support and training in the use of Microsoft Excel®, Microsoft Access®, Oracle Discoverer®, Crystal Reports®, and desktop SQL to query Oracle data tables, Object Access Views, and Operational Data Store.

Clark University (MA).

Business Systems Analyst. Supported reporting, training, and problem resolution during the implementation of Banner® Student. Served as project lead for process re-engineering initiatives. Designed, developed, and deployed reporting models.

Registrar, College of Professional and Continuing Education. Provided project leadership and technical assistance during the implementation of Banner®. Duties included the management of student records and registration functions, coordination of project activities and team responsibilities, and the mapping and migration of legacy data into the new system. Wrote College of Professional and Continuing Education newsletter. Wrote copy for marketing campaigns for online, air and print media.

Technical Services Coordinator. Provided technical support for the Institutional Research Office and performed a variety of technical duties for the Office of the Registrar.


BS, Communications, Clark University, MA MS, Information Technology, Clark University, MA

Norman J. Rahn, Senior Consultant

Summary

Banner® Financial Aid Specialist 26 years’ experience in higher education 22 years’ experience in information technology systems 15 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Financial Aid


Some of the clients listed below are from previous employment. Served as a Senior Consultant for the implementation of Banner® at numerous client sites, including:

Aims Community College (CO). Implemented Satisfactory Academic Progress after the institution had already gone live with Banner® Financial Aid. Trained Financial Aid staff on batch packaging to include the development of population selections and procedures for using the functionality. Trained the staff on the Return to Title IV functionality and developed procedures for the use of the functionality.

Antelope Valley College (CA). Provided post-implementation support and the implementation of additional Financial Aid modules after Go-Live, including Satisfactory Academic Progress and Electronic Loans. Assisted with the annual New Year roll process including analysis of business processes and the implementation of enhanced functionality as appropriate.

City College of San Francisco (CA). Provided post Go-Live support for the enhanced use of Banner® letter generation to include batch processing of missing documentation and award letter communications. Assisted in the development of procedures for the preparation of files so those that required and were ready for review could be assigned to the proper staff.

College of the Sequoias (CA). Conducted training and consulting for the implementation of Banner® Financial Aid. Provided guidance on best practices and developed procedures to support the Banner® implementation business processes. Worked with the Accounts Receivables department to develop refund procedures including the creation of population selections and procedures to correctly identify and create refunds for students.

Community College of Philadelphia (PA). Served as the Associate Director of Information Systems. Defined goals, timelines, and developed strategy for all administrative and student information systems projects. Led the design, implementation, maintenance, security, and delivery of administrative and student information systems applications, services, and supporting technical architectures. Developed strategic plans for the incorporation and use of new technologies. Provided consulting on how to best implement Banner® Financial Aid as part of the larger implementation. Much of the training had been completed and configuration finished but the client was not familiar with how to develop the business processes according to best practices and within the parameters of how Banner® had been implemented. Business processes and the necessary population selections and parameter sets were defined for effective use of Financial Aid consistent with Federal, State and Institutional regulations and policies.

Covenant College (GA). Implemented Satisfactory Academic Progress including the development of the rules for group assignment, population selections for communications, the letters for notifications to students, and the development of business procedures for running the processes.

Eastern Kentucky University (KY). Reviewed the institutions requirements for processing student loans using the electronic loan processes. Developed procedures and the associated population selections and parameter sets to allow for effective loan processing.

Eastern New Mexico University (NM). Conducted an assessment of the institutions implementation of Satisfactory Academic Progress (SAP). Assisted with the reimplementation of SAP to more effectively assess an applicant’s academic performance and to assign the appropriate status.

Ithaca College (NY). Conducted training and consulting for the implementation of Banner® Financial Aid. This implementation involved extensive use of institutional methodology and a complex packaging matrix to support the institution’s enrollment and revenue goals.

Rahn, N. (continued)

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La Salle University (PA). Served as the Assistant Director of Financial Aid. Administered the Pell Grant and PA state Grant programs. Supervised the Student Loan Officer and all loan programs. Completed the Institutional Payment Summaries for the Pell Grant Program and certified all state grant eligibility rosters.

McGeorge School of Law – University of the Pacific (CA). Assessed the feasibility of implementing Banner® Financial Aid at the institution within the University of the Pacific’s existing Banner® system. After determining that this was possible, the Financial Aid module was implemented to allow successful processing at both institutions. The implementation involved the development of coding structures and procedures to allow for processing at both campuses within baseline functionality.

Moore College of Art and Design (PA). Served as the Director of Financial Aid and the Associate Director of Enrollment Management. Developed a five-year financial aid budget and a packaging model for new and returning students. Revised the merit award matrix to meet the parameters of the financial aid budget and institution’s enrollment needs. Participated in all strategic planning for recruitment activities with specific attention to integrating Financial Aid and Admissions efforts.

New England Institute of Technology (RI). Conducted a post implementation analysis of Banner® Financial Aid. Implemented suggested business process enhancements and the associated enhancements of Banner® functionality. Developed procedures and configurations to support loans that crossed over aid periods. Assisted in the development of business processes for the identification of and processing of student refunds for the Business Office.

Philadelphia College of Osteopathic Medicine – PCOM (PA). Provided post-implementation training and consulting services on all modules of Banner® Financial Aid. Assisted with the New Year roll process including recommended enhancements along with the implementation of the enhancements. Developed procedures to support the client’s use of institutional methodology for institutional scholarships including the use of parental contribution for independent students.

San Mateo Community College District (CA). Conducted post implementation analysis of Banner® Financial Aid with recommendations for enhanced used of baseline functionality. Trained staff on the use of new functionality and implemented enhancements to current business processes. Assisted in the development of processes and configuration of Banner® to support the awarding and disbursement of scholarships within Banner®.

Expertise

Algorithmic Packaging Application Record creation Award History Banner® Financial Aid Budgeting Disbursement Electronic Data Exchange Electronic Loans Financial Aid Common Functions Funds Management Institutional Methodology Load Processing Need Analysis New Aid Year Set-up Packaging Post Implementation Assessment

Rahn, N. (continued)

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Process Design and Re-engineering Project Management Requirements Tracking Return of Title IV Funds Satisfactory Academic Progress (SAP) Self-Service Short-term Credit Student Employment Student Sys Shared Data Transfer Monitoring Verification


Arch Street Consulting. President and Senior Consultant. Assisted in the development of specifications for enhancements to Banner® to support institutionally defined priorities where key business processes were not supported in baseline functionality. Provided project management, process design and re-engineering of information systems.

Systems & Computer Technology (Ellucian). Financial Aid Consultant. Assed a client’s business practices and procedures to determine how to best design a Banner® Financial Aid implementation. Developed training plans to match clients’ specific needs. Maintained current knowledge of Federal Regulations and assisted clients in satisfying th requirements of the regulations.

Drexel University (PA). Served as a Financial Aid Counselor. Reviewed financial aid applications to determine the extent of student’s financial need. Certified student loans according to federal regulations.

Saint Joseph’s University (PA). Served as the Acting Associate Director and a counselor for Financial Aid. Assisted in the completion of the FISAP, reconciled the Pell Grant and state grant programs, and assisted with the facilitation of necessary changes in the administrative computer system.


BA, Psychology and Criminal Justice, La Salle University, PA

Anita Raney, Senior Consultant

Summary

Banner® Finance and Human Resources Specialist 12 years’ experience in higher education 17 years’ experience in information technology systems 15 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Finance 5 years’ experience with Banner® Budget Development 26 years’ of progressively responsible government accounting and finance positions 15 years’ experience in higher education auditing positions


Served as a Senior Consultant for the implementation of Banner® Finance at numerous client sites, including:

Chabot–Las Positas Community College District (CA). Developed various reports for budget development and financial statement reporting purposes.

Eastern Michigan University (MI). Provided assessment and consulting support to identify and resolve chart of accounts related issues. Assisted with implementation of extensive chart revisions.

Northern New Mexico College (NM). Provided post-implementation consulting support and troubleshooting for Banner® Finance implementation.

Santa Fe Community College (NM). Provided training and consulting support for implementation of purchasing card, automated journal entry upload, automated bank reconciliations, Accounts Receivable reconciliation and the redesign of selected Finance processes.

Seton Hall University (NJ). Provided implementation and post-implementation consulting and training services for Banner® Finance.

Sierra College (CA). Provided post-implementation support and consulting related to the interfaces from Banner® Human Resources, Student, and Accounts Receivable into Banner® Finance. Provided training and consulting support for Banner® Finance Budget Development.

South Texas College of Law (TX). Provided consulting support for the implementation of Banner® Finance.

Southwest Tennessee Community College (TN). Provided assessment and post-implementation services to improve the client’s use of Banner® and corrected Banner® issues causing difficulties for staff.

St. Mary’s University (TX). Provided training and consulting services for Banner® Finance and developed the implementation project plan.

Umpqua Community College (OR). Provided training and support for Banner® 8 upgrade, Accounts Receivable reconciliation services and other Finance related issue identification and resolution.

University of the Incarnate Word (TX). Conducted an assessment of Banner® Finance and addressed items of the highest priority identified as a result of the assessment. Provided support for the FOCUS® report-translation project by interpreting University’s financial statement reporting requirements and developing specifications for reports. Developed approval queues and routing configurations to support University’s online requisition implementation.

Expertise

Accounting Business Process Analysis Finance Human Resources

Raney, A. (continued)

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Microsoft Access® reporting Payroll Project Management


Colorado College (CO). Controller. Supervised 13 staff members in all day-to-day accounting and financial administration functions involving General Ledger, Accounts Payable, Student Accounts, Cashiering, and Payroll. Managed the Business Office budget. Served as team lead for the implementation of Banner® Finance.

University of Arkansas (AR), Cooperative Extension Service.

Assistant Vice President for Finance. Supervised a staff of seven professional accountants and thirteen clerical employees. Provided support to Business Office staff in the use of Banner® Finance and Human Resources.

Project Director/Treasurer. Supervised the implementation of Banner® Finance and Human Resources.

University of Arkansas at Little Rock (AR). Held progressively responsible positions including Controller and Associate Vice Chancellor for Finance. As Associate Vice Chancellor for Finance, supervised the Controller and Purchasing offices, prepared annual financial reports and quarterly cash-flow statements, managed cash and investments, and assisted departments with state and federal compliance questions.

Division of Legislative Audit. Provided on-site audit management for audits of state supported colleges and universities and some state agencies. Conducted A-133 audits to ensure compliance with federal financial assistance programs. Performed audit fieldwork and issued opinions in accordance with generally accepted auditing standards. Reviewed and evaluated each institution’s reliance on their system of internal controls. Provided recommendations for improvements in internal accounting controls.


Certified Public Accountant (Inactive) BS, Accounting, University of Arkansas at Little Rock, AR

Vi Rapuano, Senior Consultant

Summary

Banner® Human Resources Specialist 14 years’ experience in higher education 20 years’ experience in information technology systems 27 years’ experience in human resources 8 years’ experience in Ellucian (formerly SunGard Higher Education) Banner® Human

Resources/Payroll 20 years’ experience in Human Resources/Payroll information systems application support services


Served as a Senior Consultant for support of Banner® Human Resources, Payroll, and Position Control at numerous client sites, including:

Ball State University (IN). Conducted review of Electronic Personnel Approval process and provided guidance on development and implementation of process improvement plan. Also provided guidance with implementing IPEDS reporting functionality and assisted with business process analysis of on/off boarding process.

Butler Community College (KS). Conducted onsite consulting and training for Human Resources and Payroll staff to better understand available options. Reviewed current practices and recommended changes to gain efficiencies and capitalize on Banner® functionality.

Cuesta College (CA). Conducted overall Banner® Human Resources training and assisted with leave reporting implementation.

Eastern New Mexico University (NM). Provided general Banner® Human Resources training and on-site consulting to resolve ten years of position control issues. Engaged in on-going consulting to assess current practices and recommend improvements, including implementation of leave reporting, Faculty Load and Compensation (FLAC) and Electronic Personnel Approval Forms (EPAFs).

Franklin & Marshal College (PA). Assisted with implementation of Banner® Human Resources. State College of Florida (FL). Provided on-going general Banner® Human Resources and Payroll

support, including Web Time Entry and Faculty Load and Compensation implementation. Nassau Community College (NY). Provided onsite consulting to implement web time entry and

develop file extract process for upload to County database. University of Portland (OR). Conducted onsite consulting and training for Human Resources and

Payroll staff to better understand available options. Reviewed current practices and recommended changes to gain efficiencies and capitalize on Banner® functionality. Assisted staff in implementing recommended changes, including on-line benefits enrollment.

Victoria College (TX). Conducted staff training to review Banner® Human Resources and Payroll functionality and enhance current set-up and processing. Recommended adjustments to practices and assisted with implementing changes. Provided instructional staff training and set-up assistance with deployment of Faculty Load and Compensation (FLAC).

Expertise

Banner® Employee Self Service, including: Faculty Load and Compensation Leave Reporting / Web Time Entry Payroll Administration Benefits Administration, including on-line benefits enrollment Salary Planner

Rapuano, V. (continued)

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Banner® Human Resources Information System Administration in Virtual Private Database® environment

Banner® Human Resources, Payroll and Position Control Banner® Workflow administration and application modeling


Colorado Community College System (CO).

Human Resources Information System Director. Co-chaired implementation of Human Resources/Payroll portion of enterprise wide Banner® information system across 14 colleges, while maintaining HR Director responsibilities. Coordinated conversion of legacy data from multiple sources to Banner® database and established consistent data standards. Documented team’s work production and communicated with all levels of management. Instrumental in initial set-up and maintenance of database rules and tables. Established system-wide position class structure and definitions. Co-facilitated new user training and end-user group meetings. Implemented customized faculty management program for automated calculation of course assignment compensation and payroll processing. Effectively dealt with data entry and processing problems, while identifying best practices for standardization across the system.

Human Resources/Payroll Project Manager and Business Analyst. Managed state-wide Community College Human Resources and Payroll information system for 14 colleges with over 15,000 employees, as Human Resources Information System subject matter expert. Liaison between HR and Payroll functional owners and IT development and administration staff to enhance the capabilities of HRIS. Led HR/Payroll work groups to continuously improve HRIS business practices and implement additional Banner® functionality. Developed extensive Banner® HR end-user documentation and delivered new and on-going HR end-user training. Ensured vendor reporting met required formats and mandated changes. Maintained system-wide position control structure and implemented revisions as needed. Developed and maintained PL/SQL® data extracts to meet information needs of HR/Payroll users. Maintained system-wide HR/Payroll security roles and classes and coordinated HR/Payroll portion of two system upgrades. Facilitated development and implementation of employee Self Service Leave Request/Report project, utilizing Banner® Workflow. Coordinated implementation of employee Self Service Web Time Entry at all colleges, including monthly time entry for paid-to-date employees. Implemented Faculty Load and Compensation developed Self Service review/approval functionality modification and Workflow procedures for adjusting assignments.

Red Rocks Community College (CO). Human Resources Director. Formulated HR strategies to support the College’s strategic plan. Developed and implemented HR policies based best practices. Administered College’s performance management and compensation programs. Developed and implemented professional development activities. Counseled employees and supervisors on employee relations matters. Mediated disputes and grievances. Administered all College disciplinary actions and investigated harassment and discrimination complaints. Responded to HR-related regulatory and legal issues.

Front Range Community College (CO). Human Resources Manager. Managed Campus Human Resources function. Facilitated/mediated employee relations issues. Partnered with supervisors to anticipate and proactively address issues. Implemented pay for performance tied to college mission. Conducted position review, recruitment, orientation and benefits enrollment activities. Developed and delivered supervisory training.

Adams County Government. Human Resources Manager. Implemented and maintained JD Edward’s Human Resources Management Information System. Coordinated conversion of in-house built legacy systems to enterprise-wide database, while establishing standardized business practices. Managed compensation, recruitment, benefits and employee relations. Developed and

Rapuano, V. (continued)

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administered employee policies. Mediated employee and supervisor disputes and grievances. Developed and implemented salary administration plans. Coordinated classification and compensation studies. Managed self-insured and indemnified insurance plans, through third party administrator. Coordinated employee communications and new employee orientation.

SunBank of Tampa Bay. Area Vice President, Human Resources Generalist. Coordinated compensation plans and active/retiree benefits. Managed Workers Compensation, Affirmative Action and performance review programs. Developed and facilitated supervisory training and new employee orientation.

Maas Brothers. Personnel Manager. Maintained staffing needs and coordinated employee benefits programs. Controlled salary expense and facilitated employee relations issues.


BS, Psychology, Virginia Polytechnic Institute and State University, VA MA, Specialist in Student Personnel in Higher Education, University of Florida, FL

Brian Regan, Senior Consultant

Summary

Banner® Reporting Specialist 7 years’ experience in higher education 6 years’ experience in information technology systems 7 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Student 3 years’ experience with Banner® Workflow 3 years’ experience with Banner® Document Management System (BDMS) 5 years’ experience with Banner® Relationship Management (BRM) 6 years’ experience with Recruiting and Admissions Performance (RAP) 6 years’ experience with Cognos® 1 years’ experience with Student Retention Performance (SRP) 2 years’ experience with Operational Data Store (ODS) 2 years’ experience with Nolij®


Served as a Senior Consultant implementing Banner® and providing reporting support at numerous client sites, including:

Denison University (OH). Provided Query Studio and ODS Metadata training to campus community and Report Studio training to IT staff. Assisted in a redeployment of the Cognos® environment and best practices review. Provided a dashboard to Admissions and report support to Admissions, Registrar, Advancement and Human Resources. Provided functional Admissions support and advice regarding data items and possible business practice changes to streamline the admissions process.

Drew University (NJ). Provided a Banner® Relationship Manager (BRM) assessment and assisted with training of IT staff on the product. Provided end user counselor training and assisted with the development of probability and desirability inside of BRM. Assisted with development of reports against the Relate_Manager Schema and cleaned up long running database processes no longer in use.

Franklin and Marshall (PA). Implemented Enterprise wide Cognos® reporting environment including Report Studio and Query studio training. Training for end users and on ODS metadata was provided to functional leads. Served as a primary report support for Finance, Payroll, Human Resources, Registrar and Bursar. Provided ongoing Cognos® support to IT, Human Resources/Payroll and Registrar. Developed a senior executive dashboard using Cognos®. Created documentation for the help desk and end users on an ongoing basis.

Oklahoma Baptist (OK) Provided Report Studio training and built dashboards for the office of admissions using Cognos®.

Seaton Hall (NJ) Worked across the university to convert Oracle Reports to Cognos® reports for the Human Resources, Finance, Bursar, Admissions, Registrar and Financial Aid office. Held Cognos® training sessions for end users and report writing sessions for staff. Also worked on the implementation of the Perspective Student Portal (PSP) with the Banner® Relationship Management tool (BRM). Assisted in the implementation of Recruiting and Admissions Performance (RAP) and Student Retention Performance (SRP). Duties included data validation, report writing and report documentation.

Expertise

Banner® Relationship Management Banner® Student Banner® Workflow BDM

Regan, B. (continued)

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Cognos® Luminis® Portal Nolij ODS/RAP/SRP PL/SQL® SAS®


Lehigh University (PA).

Admissions Counselor. Managed a travel and recruitment territory with more than 1200 applications spanning high target areas. Planned and executed recruitment strategies and retention road maps. Facilitated interactive online chats and Virtual Ambassador program aimed at providing information to students.

Interim Director of Admissions Technology. Managed and directed the implementation of new technologies and upgrade plan for current technologies for the office of admissions. Developed new SQL for campaigns and created business rules and personalization fields to further marketing initiatives. Managed and configured data downloads from common app, SAT, and other sources via Nolij tapeload®. Supervised data entry of materials and workflow for counselor reading including all reporting and creation of dashboards for Dean of Admissions. Developed a director level dashboard and served as a liaison to intuitional research for reporting planning. Implemented paperless scanning, indexing, and reading for the Office of Financial Aid. Aided in the implementation of scanning and indexing for the Office of the Provost. Led the office technology team and supervised the rollout of new technology to end users including the setup of all new staff members on various Banner® systems. Managed budget for the entire office and implemented a new credit card system for the university.

Assistant Director of Admissions Technology and Sr. Policy Analyst. Directed all communication from Banner® Relationship Management system including sophisticated multi-step campaigns that include both print and e-mail including the development of SQL based logic to enhance access speed to future campaigns. Coordinated data downloads from common app, SAT, and other sources via Nolij tapeload®. Directed processing of application materials through the use of paperless indexing and innovative auto-indexing which completed the process one month ahead of schedule. Coordinated Banner® Letter Generation for all outgoing letters. Ensured technical upkeep of all admission equipment and inventory management. Cleaned and redeveloped databases for the Office of Admissions for more user friendly reporting practices including developing and implementing new reports to increase efficiency of office resources.


BA, History, Health and Pharmaceutical Economics, and International Relations, Lehigh University, PA

MA, History of the Atlantic World, Lehigh University, PA

Pat Soto, Senior Consultant

Summary

Banner® Student and Accounts Receivable Specialist 38 years’ experience in higher education 21 years’ experience in information technology systems 21 years’ experience with Ellucian (formerly SunGard Higher Education) Banner®


Served as a Senior Consultant working with Banner® at numerous client sites, including: Alamo Community Colleges (TX). Reviewed application and unapplication of payments and

associated population selections services. Provided detailed code review including priority codes, accounting, and rule codes. Implemented fund-account reconciliations of student system accounts receivable to the general ledger; balancing TGRRCON. Assessed third party contracts including the maintain payment detail option and refunds to students and/or agencies. Developed processes for handling University specific scholarships.

Citrus Community College (CA). Developed processes for writing off uncollectable accounts. Implemented miscellaneous transactions, TFAMISC. Posted departmental deposits to non-person accounts. Reviewed and implemented 1098-T rules and procedures.

Southwest Tennessee Community College (TN). Provided fund-account reconciliations of student system accounts receivable to the general ledger; balancing TGRRCON. Reviewed Title IV authorizations for payment of non-institutional and/or prior year debt. Reviewed nightly jobs, auto-holds and auto-release processes.

Expertise

Banner® Accounts Receivable Banner® Financial Information System Banner® Student Information System


Portland State University. Cashier’s Office Manager, Bursar, & Project Manager for Business Affairs

Served on the Banner® Student and Finance implementation team. Identified, designed, and worked with IT staff to produce and implement customized Banner® processes and reports for fiscal and operational needs.

Trained Bursar Office staff in Banner® Student forms, reports, and processes. Improved the Banner® processes by assisting with designing and implementing electronic student bills, improving efficiency and timeliness of the refund process and the collection process for delinquent accounts, designing and implementing new third party contract account bills, improving data collection for liquated and delinquent account reporting.

Designed, built, and maintained Banner® fee and refund tables. Built and maintained detailed codes. Researched and implemented term-based detail codes in 2008 and priority codes in 2011. Updated 1098-T rules annually and coordinated process to comply with IRS reporting requirements. Reconciled Student Information System accounts receivable to Financial accounts receivable. Researched anomalies and recommended corrections. Worked closely with staffs of the Financial Aid, Admissions, Registration and Records, and the IT offices on Banner® upgrades, bugs, assessment issues and process improvement.


BS, Mathematics, Portland State University, OR

Ezequiel Terrazas, Senior Consultant

Summary

Banner® Student Specialist 20 years’ experience in higher education 17 years’ experience in information technology systems 12 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Student and

Accounts Receivable


Served as a Senior Consultant implementing Banner® at numerous client sites, including: Alamo Community College District (TX). Co-Student Team Lead. Led the implementation of the

student module of the Banner® system for five colleges that are part of the Alamo Colleges system. Developed current and future state processes, provided unit and integration testing, training, and implementation of new processes. Provided support to the Center for Student Information (CSI) in the enhancement of business processes, identification of data extracts, identification of reports and the implementation of additional system functionality not originally implemented at Go-Live. Provided consulting for a team implementation the Comprehensive Advising Monitoring System (CAMS) which is a process which allows the tracking of First Time in College students through the Admissions process and the education experience of the student in the institutions. Modified the Admissions process, communication with the student and early alert processes.

Franklin & Marshall College (PA). Principal consultant in the implementation of Banner® Student. Provided system training on the various Student modules in addition to configuration and implementation consultant. Identified requirements for interface and conversion requirements for the Student system.

Seton Hall University (NJ). Provided consulting services in the implementation of Banner® functionality not currently being used at the institution. Developed custom PL/SQL processes to help the institution with the maintenance of Academic History and Degree records.

University of the Incarnate Word (TX). Performed a student assessment for the Extended Academic Program (EAP). Reviewed current business processes and provided recommendations on process improvements to increase accuracy of data maintenance and increase efficiency.

Expertise

Oracle Oracle Reports Builder Oracle Forms® PL/SQL Developer® TOAD® Visual Basic


Duquesne University (PA). Functional Team Lead. Led the implementation of the Recruiting and Admissions modules of the Banner® system. Assisted in the enhancement of the methodology used for the implementation of the Banner® Student system including development of current business process documentation, future state documentation, testing scripts, development of conversion process and reviewing converted data, system testing, unit testing and integration testing.

Eastern Michigan University (MI). Conducted an audit to identify all interfaces to the Banner® system. Identified sensitive information handled by the interfaces when necessary; provided recommendations to better manage the security of the interface.

Terrazas, E. (continued)

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Gettysburg College (PA). Identified business processes that would be affected by the upgrade of their PeopleSoft® system. Worked with the Registrar Office to identify issue with the process and interface of PeopleSoft® to the Schedule25® software. Provided recommendation to improve the process and steps to resolve issues with the interface.

Niagara County Community College (NY). Conducted business process analyses of several departments’ business processes.

Seton Hall University (NJ). Worked with the Admissions, Recruiting, Accounts Receivable, Registration and Records Offices to restructure their current business processes to best align with the functionality offered by Banner® ERP System improving the efficiency of staff processing Prospect and Applicant records. Developed analytical, functional and data extract reports for the various offices using PL/SQL® and Oracle Reports Builder. Worked with staff to troubleshoot software, implement functionality available by underutilized ERP system. Provide functional and technical support as needed with the functionality of the Banner® front-end and the backend Oracle tables.

University of Illinois (IL). Associate Director, Accounts Receivable, Student Loans and Collections. Managed two units of 19 full-time employees and 5 part-time employees. The department processed all Accounts Receivable transactions, Sponsor Billing, Accounts Receivable payment processing, managed all campus based student loans, collection of past due student accounts, past due general accounts, past due travel advances and return checks for all three University of Illinois institutions. Managed all Student Loan and Collection accounts including the functional development and continual maintenance of the bridges from Banner® to Affiliated Computer Services, Incorporated (ACS). Responsible for the managing the contractual relationships between the University of Illinois and outside venders including ACS, several collection agencies and the State of Illinois comptroller’s office.

SMART, LLC/LECG/Grant Thornton LLP. Manager, Business Consulting. Led teams of functional consultants in transitioning between legacy systems and Banner® for client base. Provided functional and technical consulting for Banner® Student interfaces including assisting users in Admissions, Recruiting, Accounts Receivable, Registration, and Records offices with implementation. Conducted business process analysis, testing, and training to improve efficiencies and robust use of Banner®.

SunGard Higher Education, Incorporated. Systems Consultant. Analyzed client’s current business processes in the Recruitment, Admissions, General Student, Registration, Academic History and Accounts Receivable areas of Banner®. Recommended automating and improving current business process based on industries best practice. Developed, tested, implemented, problem-solved, and documented any new business procedures enhanced and implemented using Banner®. Provided documentation on new business procedures for users to use as reference and training guides for staff. Developed, tested, implemented, and problem-solved reports needed by client to be used for day-to-day operations. Provided functional and technical training on Banner® Student. Assisted clients with implementation, reimplementation or enhancement of all areas of Banner® Student underutilized by the institution in an effort to improve staff productivity and record accuracy.


BS, Marketing, University of Illinois at Chicago, IL BS, Information Decision Sciences, University of Illinois at Chicago, IL

Roger Waite, Senior Consultant

Summary

Banner® Student Specialist 24 years’ experience in higher education 24 years’ experience in information technology systems 20 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® Student and

General Person 20 years’ experience with Banner® Advancement 20 years’ experience with Banner® including a strong working knowledge of the data structures to

facilitate legacy conversions, interfaces, and reporting 9 years’ experience with Banner® Document Management Suite and Banner® XtenderSolutions Adept at managing simultaneous projects


Served as a Senior Consultant for the implementation of Banner® at numerous client sites, including: Alamo Community College District (TX). Managed a project to customize Human Resources Self

Service pages to integrate with Banner® Document Management Suite.

Allan Hancock College (CA). Facilitated the full implementation of Internet Native Banner®, Banner® Self Service, and Banner® Student. Performed conversion of all General Person and Student related records into Banner®. Also provided Banner® Document Management Suite training and consulting.

Brown University (RI). Involved in the evaluation and assessment of potential custom programming modules or “bolt-ons” to baseline Banner® Student.

Catawba College (NC). Managed a project to interface Recruitment Plus data with Banner®. Trained and consulted on Banner® Admissions including Tape Load processing.

College of the Sequoias (CA). Provided Banner® Document Management Suite training and consulting.

Drew University (NJ). Provided Banner® Document Management Suite training and consulting. Converted General Person and Student data.

Framingham State University (MA). Performed conversion of all General Person and Student related records into Banner® including the records needed for Degree Works™. Facilitated the setup and implementation of Banner® XtenderSolutions imaging.

Ithaca College (NY). Performed conversion of all General Person and Student related records into Banner®. Developed customized scripting and reporting blocks.

Johnson & Wales University (RI). Assisted with conversion efforts, developed customized scripting and reporting blocks.

North Orange County Community College District (CA). Provided consulting for various projects including post Go-Live analysis and detailed reporting functionality.

Otis College of Art and Design (CA). Provided post Go-Live support for Banner® Alumni including an assessment of current processes and reporting assistance.

Piedmont Technical College (SC). Trained and implemented Banner® XtenderSolutions for Admissions, Registration, Financial Aid, Finance and Human Resources/Payroll offices. Provided training and consulting for Banner® Document Management Suite.

Providence College (RI). Provided post Go-Live support for Banner® Alumni including an assessment of current processes and reporting assistance.

Waite, R. (continued)

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Sam Houston State University (TX). Trained and implemented Banner® XtenderSolutions for Admissions, Registration, Financial Aid, Finance and Human Resources/Payroll offices. Also provided technical support on conversion and Go-Live issues including some actual data conversion and the writing of some custom scripts. Provided training and consulting on Banner® Workflow.

San Mateo County Community College District (CA). Facilitated the setup and implementation of Banner® XtenderSolutions imaging.

Sierra College (CA). Performed Banner® General Person training.

South Texas College of Law (TX). Facilitated the full implementation of Internet Native Banner®, Banner® Self Service, and Banner® Student. Performed conversion of all General Person and Student related records into Banner® and set up customized reporting blocks.

St. Mary’s University (TX). Facilitated the full implementation of Internet Native Banner® and Banner® Alumni. Facilitated the full implementation of Internet Native Banner®, Banner® Self Service, and Banner® Student. Performed conversion of all General Person and Student related records into Banner®. Developed customized scripts and data blocks for Alumni and Student for reporting. Implemented Banner® XtenderSolutions in the Financial Aid Office.

University of Portland (OR). Led the implementation of Banner® Alumni, Student, Financial Aid, Finance and Human Resources including conversion and reporting.

University of Incarnate Word (TX). Trained and implemented Banner® XtenderSolutions for Admissions, Registration, Financial Aid, Finance and Human Resources/Payroll offices. Provided training and consulting for Banner® Document Management Suite.

Expertise

Alumni Banner® Advancement Banner® Student BDMS/BDM and Banner® XtenderSolutions Banner® Workflow Imaging Leadership of Information Technology organizations Project Management Reporting including SQL and SQL*PLUS® Student Information Systems


University of Portland (OR).

Associate Director of Computing and Telecommunications. Advised the Associate Vice President for Computing and Telecommunications on networking, hardware and software issues, and performed the duties of Administrative Systems Manager. Had project management responsibility for implementation of Banner® Self Service, Admissions, Student, and Financial Aid.

Interim Director of Computing and Telecommunications. Managed a staff of 16 professionals and 60+ student employees. Prior to this position, functioned as Manager of Database Applications for the institution’s implementation of Banner®.


MBA, Computer Applications emphasis, University of Portland, OR

Waite, R. (continued)

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BBA, Business Computer Systems, University of Portland, OR

Melinda Wibby-Bryan, Senior Consultant

Summary

Banner® Human Resources Specialist 18 years’ experience in higher education 18 years’ experience with Ellucian (formerly SunGard Higher Education) Banner® 28 years’ experience in Human Resources Management Systems in both private and public sectors Skilled in the implementation of Human Resources, Payroll, and Position Control systems Experienced in the provision of strategic-level consulting on policy and procedural matters Experienced project manager, consultant, and system implementation specialist


Served as a Senior Consultant for the implementation Banner® Human Resource/Payroll/ Position Control at numerous client sites, including:

Central New Mexico University (NM). Assisted in evaluating the current contractual obligations in both Banner® Faculty Load and Banner® Version 8.0.

Chabot-Las Positas Community College District (CA). Provided consulting and project management for the Banner® Human Resource implementation. Assisted the District Office in assessing current functionality for all locations and the continuation of standalone systems and modifications to Banner®. Evaluated the Human Resource and Payroll departments and recommended improvements to processes and procedures, including organizational structure and corrections to address annual audit concerns and findings.

Citrus College (CA). Managed the implementation and Go-Live of Banner® Human Resources, continued consulting and direction for Payroll implementation to mimic County results representing pay for the goal to utilize automated processing. Provided direction for the improvement of data collection and storage, processes, procedures and the reduction of standalone systems and databases.

College of the Siskiyous (CA). Provided consulting and ongoing direction of post implementation activities, policy changes, associated procedures in alignment with institutional changes, and problem resolutions of Leave policy change, Fiscal Year End, MIS reporting, Quarterly CA reporting and STRS and PERS.

Franklin and Marshall College (PA). Provided consulting and project management for the Banner® Human Resource accelerated implementation, including incorporation of multiple databases for tracking of data into baseline functions, reporting strategy, and phased addition of advanced functionality. Supported policy change and resolutions, staffing change management with a focus toward future growth and ongoing integration of systems and areas.

New Mexico Tech (NM). Managed a system review to provide consulting, project management and training for the refinement of processes, procedures and system updates to facilitate the use of all functionality. Managed training of new staff, assisted in documentation and review of functions including the implementation of advanced functionalities.

Reed College (OR). Provided consulting and project management for the implementation of Banner® Human Resources to maximize full system capabilities. Provided guidance and strategy for bringing Payroll in-house including compliance and reporting needs. Provided direction for the implementation of recent compensation and classification study, policy changes and change to pay cycles and methods.

San Mateo County Community College District (CA). Served as Project Manager for the implementation of Banner® Human Resource/Payroll/Position Control, including the Web Time Entry capability. Co-led the implementation of Banner® Payroll and the reassessment of Human Resources to better function with the Payroll components. Reviewed, assessed, and recommended reorganization of the Payroll Department to aid in the localization of payroll processes.

Wibby-Bryan, M. (continued)

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Sierra College (CA). Managed complete implementation of Banner® Human Resources/Payroll/Position Control to localize payroll functions. Assisted in the deployment of Banner® Web Time Entry. Identified and developed an interim Faculty Load process prior to installation of Banner® version 8.0.

Solano Community College (CA). Served as Project Manager for the implementation of Banner® Human Resources/Payroll/Position Control to localize payroll functions. Conducted an assessment of staff development needs and developed a strategy for adding functions and capabilities of the software.

South Texas College (TX). Provided consulting and project management for redesign of processes and procedures to utilize automated and advanced functionality for the Human Resources, Payroll and Budget departments. Provided consulting for the direction of future growth and consideration of policy and procedures while automating processes.

St. Mary’s University (TX). Served as Project Manager for the implementation of Banner® Human Resources/Payroll/Position Control. Assessed and implemented changes to business processes and to areas of responsibility to comply with audit recommendations and institutional goals. Continued assessment of long term goals for use of Banner® Electronic Approvals, PeopleAdmin, and other integration components.

Taft College (CA). Provided consulting and direction on the implementation comparison of discrepancies and system requirements. Also advised on STRS / PERS and MIS Reporting.

Umpqua Community College (OR). Provided consulting and evaluated processes and procedures with recommendations for the use of functionality to meet current and future goals of the institution. Assisted in the re-implementation of Crystal Reports® and in the design of reports and reporting tree.

University of San Francisco (CA). Provided consulting and direction on EPAFs and the implication and application of security. Review of modifications and the effect of in-house enhancements with recommendations for policy and procedures for EPAFs. Provided consulting and direction for implementation of additional advanced functionality and impact of increased security.

University of the Incarnate Word (TX). Managed a system review to provide consulting, project management and training for the refinement of processes, procedures and system updates to facilitate the use of all functionality. Managed training of new staff, assisted in documentation and review of functions including the implementation of advanced functionalities.

Wichita Area Technical College (KS). Provided consulting and direction on post implementation changes for Life Insurance, Benefits, Benefit Statements, Change to PTO from traditional vacation/sick leave policies. Also consulted on further utilization of FLAC.

Expertise

Business Process Analysis Human Resources Payroll Policy development/Procedural deployment Position Control Project Management Reporting Strategic Planning


SunGard Higher Education, Incorporated. Human Resources Team Manager and Principal Consultant. Worked with regional executives and other colleagues to support client needs.

Wibby-Bryan, M. (continued)

3

Assisted in the strategic development of products and services. Managed complex system implementations.

Clark County Government. Payroll Manger. Directed the personnel responsible for a 2,500 employee payroll, including 15 entities, 18 bargaining units, and multiple individual contracts.

Legacy Health Systems. Payroll Manger/Applications Analyst. Directed an organization which supported six metropolitan hospitals and bi-weekly payrolls for over 8,500 employees. Co-directed and coordinated the development and implementation of GTE Human Resources/Payroll.


Certified Payroll Professional (CPP) through the American Payroll Association

Jasmine Witham, Senior Consultant Summary: Web Developer Specialist 7 years’ experience in higher education 7 years’ experience in information technology systems Selected Client Experience with Strata Information Group: Served as a Senior Consultant for the web integration to Banner® and other tools at numerous client sites, including: Aims Community College (CO). Evaluate college websites, set up best practices and assist with

site design, structure, accessibility, and usability. Create customized web applications for education workflow. Redesigned institution website and provided input on the content strategy.

San Mateo County Community College District (CA). Evaluate college websites, set up best practices and assist with site design, structure, accessibility, and usability. Create customized web applications for education workflow. Serves as the Director of Web Services. Managed all web services for the district. Provided project management for various web application projects. Assisted the district with the web integration to Banner® and other tools.

Ventura County Community College District (CA). Evaluate college websites, set up best practices and assist with site design, structure, accessibility, and usability. Create customized web applications for education workflow. Redesigned website and provided implementation services for the new content management system, OmniUpdate.

Expertise: Integration skills Microsoft Sharepoint® Web integration with ERP systems and other tools Web design Web programming Web project management Other Relevant Experience: San Mateo County Community College District (CA). Web Support Analyst. Designed and

developed clean, optimized, college and departmental web pages and/or cross-platform web applications. Built custom ASP applications for Content Management System, inventory, surplus, newsletters, forms, mailing lists, forums, scheduling, LDAP authentication. Provided support and training with web-related issues including Microsoft Sharepoint® (Intranet and Committees), Content Management Systems, and Course Management System. Performed technical work related to the upkeep, maintenance, operation, usability, accessibility and enhancement of external and internal web sites.

Education and Credentials: BA, Business, Menlo College, CA AA, Liberal Arts, College of San Mateo, CA

Tim Woltering, Senior Consultant

Summary

Business Process Analyst, Project Manager, Degree Audits and Advisement Specialist 28 years’ experience in higher education 16 years’ experience in information technology bridging functional needs with technical resources 12 years’ experience with Ellucian Banner®, Luminis®, CAPP, and Degree Works™


Served as a Senior Consultant, project manager, and business process analyst at numerous client sites, including:

Johnson & Wales University (RI). Manage testing strategy for curriculum records conversion in Banner®. On-site and remote coordination of all testing stages in Banner® and affected systems.

San Mateo County Community College District (CA). Served as interim Technology Services Director. On-site and remote coordination of all technical assistance provided to three-college district. Development of policies/procedures for inventory control. Supervision of 20+ technicians.

Ivy Tech Community College of Indiana. (IN). Project Manager for SIG consultant resources on four separate Banner® self-service enhancements, assessments, and INB modifications.

Waubonsee Community College (IL). Business process analysis for use of Banner® CAPP graduation application and clearance process.

Expertise

Banner® Business process analysis CAPP Excellent communication skills Highly organized and detail-oriented Luminis® Project management


Georgia State University (GA). Project Director for Enrollment Services. Led implementation for large, university-wide

projects, including: Luminis® portal, CAPP and Degree Works™, centralization of academic advisement, conversion from SSN to generated ID. Led mid-level implementation of web applications/portal enhancements/website development and enhancement, and small departmental initiatives. Managed all websites for Enrollment Services (11 departments). Managed university web portal for all student transactions and communications. Served as liaison with the Division of Information Systems and Technology on projects for Enrollment Services and primary applicant/student transaction systems (Banner® and Luminis®).

Director of the Student Advisement Center. Led activities of a centralized undergraduate academic advisement and transfer articulation office with staff of 18. Provided leadership for university-wide efforts with academic advisement, workshops, retention services, and degree audit system utilization. Maintained applicant and student records in Banner®.

Associate Director, Advisement and Admissions, Robinson College of Business. Directed the daily operation of an undergraduate/graduate admissions and advisement office, including selection, training and supervision of professional staff. Managed recruitment and admission efforts for graduate programs, including brochure and ad development, mail and calling campaigns, information presentations to the public, attendance at national/international fairs.


Woltering, T. (continued)

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MS, Management, Georgia State University, GA BS, Psychology, Georgia State University, GA

Paddy Wong, Senior Consultant

Summary

Banner® Student and Degree Works™ Specialist


35 years’ experience in information technology systems development

Experienced with student systems including project management, consulting, data conversion, and technical support

Experienced in California Community Colleges information systems, application interfaces, California Management Information Systems and 320 reporting

Experience with Degree Works™ scribing and support


Served as a Senior Consultant for the implementation of Banner® at numerous client sites, including: Aims Community College (CO). Provided post-implementation support for Banner®, migration to

system-assigned IDs, conversion from quarter to semester units, lab attendance tracking, web-based admissions services, multiple customizations, and ongoing upgrade support.

Antelope Valley College (CA). Provided student system consulting for academic history conversion and development of a “drop for non-payment” process. Provided training on Banner® Faculty Load and California Community College state reporting and ongoing accounts receivable support.

Barstow College (CA). Providing ongoing support for all aspects of the student system including California State 320 (apportionment) and MIS reporting. Provided consulting services for the implementation of an interface to and from Booklog, 1098Ts, Wait listing, CALB census Drop Roster, and academic calendaring.

Central State University (OH). Provided student system consulting for data conversion of academic history from quarter to semester units.

Citrus College (CA). Provided consulting services for Banner® Student including wait listing, 320 and clearing house reporting, census instructor drop rosters, and other parts of Banner® Student.

City College of San Francisco (CA). Provided consulting services for the implementation of Banner® Student with assistance in credit and non-credit including accounts receivable.

Coast Community College District (CA). Provided student and accounts receivable consulting for the deployment of financial aid disbursements from PowerFAIDS® through Banner® accounts receivable into Higher One.

College of the Sequoias (CA). Served as Project Manager for the implementation of Banner® Student for voice response and web-based registration. Provided assistance with the development of CurricUNet® to Banner® Catalog interface.

College of the Siskiyous (CA). Provided Degree Works™ scribing services for the implementation of the 2010-2011 catalog year. Provided consulting services for the training and implementation of third party accounts receivables of Banner® web admissions.

Florida Gateway College (FL). Provided Banner® Student consulting for the addition of four year baccalaureate degrees to their two year associate degree curriculum. Provided consulting services for the implementation of Banner® web admissions.

Grambling State University (LA). Provided student system consulting for academic history conversion and implementation.

Imperial Valley College (CA). Provided support for the implementation of Banner® Student including functional training and setup and data conversion; modifications included automatic

Wong, P. (continued)

2

determination of drop status for short-term classes and add-authorization codes. Completed a student assessment in support of their Atlas Grant. Provided consulting services for wait listing, drop for non-payment, catalog and schedule, and also offered scribe refresher training.

Indiana State University (IN). Assisted with the migration to Banner® baseline course repetition monitoring including converting a local academic history repetition table into Banner® and policy changes needed to migrate to baseline processes.

Ithaca College (NY). Provided consulting services for accounts receivable, academic history conversion, and interfacing of the Common Application.

Pima Community College (AZ). Served as Project Manager and student consultant for the implementation of Banner® Student including credit, non-credit and vocational school programs. Also assisted Pima with reporting needs through development of views and Oracle reports, deployed via the web.

San Diego Community College District (CA). Provided consulting services in the evaluation of alternative migration paths. The project included issuance and review of a Request for Information for the conversion of existing applications and a Request for Proposal for the evaluation and selection of new financial and human resource applications systems.

San Mateo County Community College District (CA). Assisted in the migration to Banner® 8 and the California Community College Banner® version with the goal of eliminating many of the customizations done over the 20+ years that San Mateo has been using Banner. Assisted with the Degree Works™ implementation including scribing, for the District’s three colleges. Providing on-going support with Banner and Degree Works™ functionality.

Santa Barbara City College (CA). Served as Project Manager and Student Consultant for the implementation of Banner® Student for all aspects of the Student implementation including data conversion, self-service registration, wait listing, and implementation of the California Community College Banner®. Provided on-going support with Banner® upgrades and California State reporting.

Sierra College (CA). Served as Project Manager and Student Consultant for the implementation of Banner® Student, California Community College Banner® for all aspects of the Student implementation including data conversion, self-service registration, and reporting.

Solano Community College (CA). Provided consulting services for the implementation of Banner® including student data conversion.

Southern University (LA). Provided student system consulting for academic history conversion and Banner® Self Service.

Taft College (CA). Completed an assessment report of the Banner® Student implementation. Provided training on Banner® Faculty Load.

Yavapai College (AZ). Provided Degree Works™ scribing services for the implementation of the 2009-2010 catalog year.

Expertise

Accounts Receivable

Banner®

Degree Works™

Project Management

Student Data Conversion

Student information systems

Wong, P. (continued)

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Systems analysis, programming, and technical enhancements


SCT, Incorporated. Managed Client Services at the San Diego Community College District. Also served as project leader and lead analyst for the District's student information systems, including accounts receivable support.


BS, Accounting, University of Arizona, AZ BS, Management Information Systems, University of Arizona, AZ MBA, Business Administration, National University, CA

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Attachment C – Enterprise Resource Planning (ERP) Technology

A Structured Solution from Strata Information Group

January 2014

Acquisition Projects for Enterprise Resource Planning (ERP) Technology

1

Acquisition Projects for Enterprise Resource Planning (ERP) Technology:


Table of Contents

Section Page

A. Overview 2

B. Partial List of Enterprise Resource Planning (ERP) Software Vendors 6

C. Sample Scripts 7

D. Example of Acceptability Matrix 35

E. Vendor Guide for On-site Visits 37

F. Examples of Templates for Proposed Vendor Pricing 39

2

Acquisition Projects for Enterprise Resource Planning (ERP) Technology:


A. OVERVIEW

Strata Information Group (SIG) uses a structured solution for the acquisition of Enterprise Resource Planning (ERP) technology. The methodology is a proven strategy that enables colleges and universities to obtain the best possible information technology in the most timely, straightforward, and affordable manner.

ERP systems support the primary administrative functions and services of an institution. For example, these include registration, financial aid, accounting, payroll, advising, and others. The acquisition of supportive information technology is a significant challenge that involves many issues with respect to software functionality, vendor proposals, pricing, and contract negotiations.

SIG assists clients overcome the obstacles and complexities of acquiring an ERP system. Although SIG customizes its services for each client, most engagements typically include the following components:

Assessment of existing operations within key functional offices/departments, for example, human resources, registration, financial aid, payroll, accounting, advising, and payroll

Assessment of existing information technology, for example, legacy applications, data center operations, and network infrastructure

Clarification of institutional objectives and the impetus behind the acquisition of a new ERP system

Establishment of user-driven advisory committees and project teams

Development of a budget to support the acquisition of an ERP system and the ensuing implementation project

Documentation of functional requirements

Documentation of technical specifications

Detailed, scripted on-site vendor demonstrations

Solicitation of proposed pricing from vendors

Comparative analysis of proposed systems and pricing

Identification of a successful vendor

Vendor negotiations

At a high level, SIG’s methodology includes four major efforts: Assessment, Exploration, Analysis, and Selection.

Assessment: Understanding the institution’s current issues, objectives, infrastructure, processes, systems, and opportunities

Exploration: Identifying potential ERP systems

Analysis: Understanding the relative pros/cons of alternative ERP systems

Selection: Deciding upon the most appropriate ERP products and services, negotiating favorable pricing/terms/conditions, and executing a contract

SIG’s methodology is based on the premise that the acquisition of an ERP system involves more than a consideration of software functionality. There are a number of issues that require attention. SIG’s

3

consultants understand the breadth and depth of such challenges and routinely assist clients with the following kinds of questions:

What implementation issues, for example, staffing requirements and business process changes, might arise with respect to the alternative ERP systems?

To what extent should the institution consider the acquisition of ancillary software because of functionality that is not provided in a particular ERP system?

What is the best way to ensure a measure of institutional consensus with respect to the choice of a particular ERP system?

How can the Total Cost of Ownership, for example, licensing, services, maintenance, and hardware, be kept to an absolute minimum?

SIG is vendor neutral. It does not sell hardware or software. It does not promote products or services from any particular company. Instead, SIG assists clients determine the right blend of tools and resources to meet an institution’s needs.

Following is a table with representative activities and tasks that are often associated with a system acquisition project. SIG adjusts all tasks to meet the specific needs of each client.

Activity Description Examples of Tasks

1. Project Preparation Understand the strategy that will guide the acquisition process

Conference call to discuss the following:

Selection Committee Vendors under

consideration Modules under

consideration Services under

consideration Timing Overview of the strategy

that will guide the procurement process

Project Coordinator Other

2. Project Kickoff Meet with the Selection Committee to affirm the acquisition strategy

Review the results of the Project Preparation Activity

3. Create Demonstration Scripts

Detail the content of the vendors’ demonstrations/ presentations

General Overview Finance System Student System Financial Aid System HR/Payroll System Ancillary Systems Reporting Underlying Information

Technology Infrastructure Implementation Services Executive Session

4


Other

4. Prepare Vendors for On-site Visits

Ensure that vendors have every opportunity to present their products optimally

Provide vendors with logistical information, for example, meeting time, location, lodging, and rules of engagement

Answer all vendors’ questions about expectations for their on-site work

5. Manage Vendor Demonstrations

Facilitate all of the on-site work that is done by vendors

Schedule vendor demonstration/presentation sessions

Help ensure that facilities are ready

Prepare written guidelines for client participation in the sessions

Monitor vendors’ performance during each session

Manage the time limits for each session

Ensure that follow-up issues are identified and resolved

Address any vendor/client concerns that arise

Collect evaluation forms at the end of each session

6. Synthesize the Evaluations from the Vendor Demonstrations

Create a document that synthesizes and summaries all of the comments and feedback from those who attended the vendor demonstrations

Create a document that synthesizes and summaries all of the comments and feedback from those who attended the vendor demonstrations

7. Solicit Vendors’ Pricing Proposals

Understand the costs, terms, and conditions associated with the acquisition and implementation of vendors’ systems

Create a pricing template for soliciting proposed pricing, terms, and conditions

Receive vendors’ proposals Synthesize vendors’

proposals and ensure an same to same comparison of the results

Develop a Total Cost of Ownership model for each of the proposals

If desirable, solicit Best and Final pricing proposals

5


8. Review Results of Procurement Process

Understand the relative strengths/weaknesses of each vendor’s system

Review results of vendor demonstrations/ presentations

Review proposed pricing, terms, and conditions

Identify particular products/services for procurement

Consider the need for site visits, reference checks, etc.

Identify an apparently successful vendor

9. Negotiate a Contract Execute an agreement with the chosen vendor(s)

Finalize all pricing, terms, conditions, etc.

As necessary, collaborate with the client’s legal review team, Board, and designated others

6

B. PARTIAL LIST OF ENTERPRISE RESOURCE PLANNING (ERP) SOFTWARE VENDORS

Agresso (U.S.) Manchester, NH Campus Management Boca Raton, Florida Ellucian Fairfax, Virginia Jenzabar Cambridge, Massachusetts Oracle/PeopleSoft Redwood Shores, California SAP Newtown Square, Pennsylvania Three Rivers Ellisville, Missouri Workday Pleasanton, California

7

C. SAMPLE SCRIPTS

Selected Vendor Demonstration Scripts Session 1: General Overview

Functionality Comments

1. Welcoming Remarks

2. Overview of Company

3. Overview of Vendor’s Enterprise Solution

4. Overview of Navigating the Vendor’s Application Software

5. Overview of the use of Document Management and imaging solution and how documents can be attached/linked to various data within your solution (Employee record, Vendor record, Invoice or P.O. record)

6. Concluding Remarks

8

Session 1: General Overview

Evaluation Form

Name of Evaluator:

Perceived Strengths:

Perceived Weaknesses:

Additional Comments

Acceptability of Vendor Solution: ____ Yes ____ No

9

Session 2: General Ledger and Chart of Accounts


1. Use an MS PowerPoint® presentation to provide a 10-minute overview of the Finance System, including its various modules.

a) What modules are included?

b) How do they interface with the General Ledger (G/L)?

c) What detail and summary options for collating data are available?

d) How does security map in G/L (by end user/group/dept., etc.)

2. Use a MS PowerPoint® presentation to provide a 10-minute overview of the Chart of Accounts (COA) structure.

a) Provide COA key with definitions.

b) What user fields are available? How many? What kinds of groups or classifications are available for similar expenses but different reporting needs?

c) Can the Institution attach back up documentation and notes regarding restrictions/ designations/endowment documentation?

d) Demonstrate the ability to assign date ranges associated with components for historical change tracking.

e) Are there quick keys or wild cards and how are they used?

f) Can history from one account to another be reassigned?

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g) Can the COA structure be changed in future years?

h) How many separate COAs can be used?

3. Use a MS PowerPoint® presentation to describe the structure of bank and investment accounts within the General Ledger.

a) What is available for investment tracking?

b) What is available for managing cash flows?

c) What is available for investment Pools?

d) Demonstrate what functionality is offered.

4. Is there a separate bank reconciliation module?

a) Can bank files be uploaded?

b) Does the bank reconciliation module automatically include the check registers?

c) Is it possible to import/export to CXV/Excel®?

5. Demonstrate the ability to manage multiple bank accounts and investment accounts within the General Ledger, for example, District, College, Foundation.

6. Demonstrate how revenue and expenditure accounts are tied to a particular fund balance, for example, demonstrate how one expenditure account is tied to one fund balance or balance sheet account such as grant or restricted account.

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a) Can rules be assigned to where and how entries post, for example, restrict account codes for a particular program?

b) Demonstrate the ability to restrict posting to General Ledger accounts for certain journal types, for example, accounts payable expense entries not able to post to a gift account.

c) What kinds of configurations can be set up between COA components - current components are Fund-Object-SubFund-Project-Location-Division-Department-Tops?

7. Demonstrate how multiple accounts are tied to one fund balance or balance sheet account, for example, General Fund.

8. Demonstrate the management of Due To and Due From relationships for different funds.

a) Demonstrate how automatic Due To and Due From entries are created when posted to multiple funds.

b) Demonstrate an ability to balance between Inter-fund and Intra-fund accounts.

c) What tools are available for reconciliation?

d) Define types available for Reclassifications/Transfers; some are used as expenses, some as revenues.

9. Demonstrate the use of amount fields within the General Ledger for the following areas. In particular, show how historical amounts are stored.

a) Budget data (for example, original, revised)

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b) Encumbrances and requisitions

c) Actuals

10. Demonstrate how the system can operate in two different months at the same time.

13

Session 2: General Ledger and Chart of Accounts

Evaluation Form

Name of Evaluator:



Additional Comments


14

Session 6: Requisitions, Purchasing, Accounts Payable, Fixed Assets, Invoicing, and Receiving


1. For all system functionality, demonstrate security features that address the needs for an electronic audit trail that includes desk user name, action, and date/time history sequence of events.

2. Demonstrate the ability to create, modify, or delete vendor data, for example, corporate name, address, tax identification number, vendor type, and status.

a) What look up functions are available for different fields/ID numbers?

b) Demonstrate various Vendor numbering systems.

c) Demonstrate the ability to identify vendors by group, and mark with a unique identifier: (employee, student, regular vendor, etc.), assign different vendor numbers for different groups of vendors (employees, regular vendors, EFT vendors), include the ability to categorize and track by group and automatically generated software number identifiers.

d) Demonstrate audit trails to manage vendor activity.

e) What security/roles are available to access/update vendor information?

f) Demonstrate consistent use and display of vendor information across modules, for example, POs, AP, Fixed Assets, etc.

g) Demonstrate the ability to flag vendors for specific purposes such as payment in advance, 1099, EFTs, etc.

h) Demonstrate the ability to determine when the vendor number was last used in the various modules (PO, AP, GL, FA).

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i) Demonstrate the deactivation of a vendor.

j) Demonstrate the ability to avoid the creation of duplicate vendor records. If a duplicate is created, demonstrate how to resolve/merge data.

k) Demonstrate the ability to capture images for secondary data for vendors and attach to the record in the ERP, for example, Certificate of Insurance, contracts, lease agreements, W9s, etc.

3. Demonstrate how vendor physical addresses and billing addresses are created and maintained for a single vendor. Include the ability to input multiple lines of address information, including phone and fax numbers, and different e-mail addresses for POs, Invoices, etc. Include demonstration of ability to input and maintain international addresses and phone/fax numbers.

4. Demonstrate the ability to create multiple types of online requisitions for the current fiscal year such as Blanket, Receiving, Direct Payment, etc., with the following fillable field information:

a) Vendor data

b) Item (product/service) data, for example, model, quantity, description, color, and size

c) Ship to address

d) Drop location

e) Comments

f) Terms and conditions

g) Requested fulfillment date

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h) Cost/expense data, including taxes, shipping, etc.

i) Cost expense data allowing for exclusion of taxes

j) Buyer’s name

k) Requested by

l) Attach secondary documentation, for example, contracts/leases

m) Demonstrate the information available for all stakeholders to view throughout the process, for example, requisitioners, purchasing, buyer, AP, etc.

n) Ability to add customized message notations/instructions to line items

5. Demonstrate the following requisition creation features:

a) Definitions of different types of Requisitions/POs, for example, standard PO, blanket PO, and PO for services

b) Demonstrate the ability to enter requisitions with multiple accounting distributions by percentage, amount, or line item

c) Demonstrate the ability to use desk user generated keyword criteria for account lookup to specific G/L accounts by description, account numbers, commodity codes, etc.

d) Demonstrate budget checking on all transactions and encumber funds through to A/P payment

6. Demonstrate the ability to correct mistakes after the creation of a purchase order:

a) Ability to re-open closed/completed P.O.s

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b) Ability to delete/add line items to existing P.O. as a change order function

c) Ability to cancel unneeded P.O.s

d) Ability to update corrected Vendor address information

7. Demonstrate the ability to create an online purchase requisition for a future fiscal year.

a) Demonstrate how a P.O. that crosses fiscal years is processed

b) Demonstrate attachments of back up data for purchasing requisitions including the process to roll over data from previous years

c) Demonstrate the inclusion of comments, particularly business purpose and justification for specific accounts, for example, grants, on requisitions that roll forward to the P.O. in addition, how to attach specific documentation

d) Demonstrate how funds are encumbered to specific budget years - approvals should be available for the life of a purchasing requisition

8. Demonstrate the real-time prevention of purchase requisitions, and the ability to override approvals, to facilitate requisition processing.

a) That exceeds budgeted amounts

b) With improper account codes, unauthorized object codes.

c) Demonstrate the ability to override blocks by approved users

d) Demonstrate the ability to notify selected users when overrides have been executed

9. Demonstrate the ability to electronically create, submit, and approve

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change order requests, including electronic notifications process.

10. Demonstrate the creation of complex purchase orders that involves multiple purchase requisitions:

a) Joins – cumulative batching of PO, quantities, like items, etc.

b) Demonstrate the electronic tools that are available for managing bid and quote processes, including the ability for desk users to create, export and manually manipulate a variety of reporting formats such as Excel®, PDF, RTF, etc.

c) Demonstrate the ability to flag requisitions for defined account trigger threshold amounts that require quotes or bids, including desk user instant notification

11. Demonstrate user-defined search functions, including the ability to search, using ranges of values including by requisition number, by vendor commodity code, by text search, etc.

12. Demonstrate the ability to separate a single purchase requisition into multiple requisitions:

a) Demonstrate the ability to copy requisition individual line items to a newly created requisition

b) Demonstrate the ability to copy requisitions from one fiscal year to another

c) Demonstrate quote creation and delivery to single and multiple vendors

d) Demonstrate the ability to merge several requisitions into one master requisition

13. Demonstrate the printing of a hardcopy purchase order:

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a) Demonstrate the ability to configure the format of the P.O. and include Terms & Conditions based on the Institution’s requirements

b) Demonstrate the ability to differentiate between original and copy purchase orders

14. Demonstrate automatic electronic notifications generated throughout the requisition, and purchase order process, including:

a) Requisition stakeholders - Requisitioners, Approvers, and Vendors

15. Demonstrate the ability to track purchase orders, for example, open, standing, closed:

a) Demonstrate the available security roles for different departments, such as AP staff and other end users

b) Demonstrate how an end user can track the progress of his/her purchase requisition throughout the procurement process

16. Demonstrate the automatic configuration and generation of requisition and purchase order numbers based on Fund and bank number.

17. Demonstrate the manual generation of requisition and purchase order numbers.

18. Demonstrate the system’s ability to generate the following reports:

a) Blanket purchase orders and their amounts

b) Vendors needing a 1099

c) Requisitions assigned by buyer name

d) Pending requisitions awaiting conversion to purchase orders

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e) Aged purchase orders

f) Activity details by vendor

19. Demonstrate the ability to close P.O.s and disencumber funds to make available for other G/L budget uses.

20. Demonstrate the following Accounts Payable functions:

a) Entry of an invoice against a purchase order.

b) Entry of an invoice without a purchase order.

c) An accounts payable transaction that updates the General Ledger, budget availability, and purchase order data.

d) Demonstrate how accounts payable invoices are accrued from entries posted in a future month. Is there an automated process to accrue invoices entered into a future month and for it to be expensed at a specific date to eliminate prepaid adjustments to expense accounts?

e) Ability to pay the cost of freight, handling, taxes, etc., by line item or the entire purchase order.

f) Ability to make partial/full payments.

g) Ability to encumber/relieve a deposit and pre-paids against available funds.

h) Demonstrate ability to control amounts paid for each account number.

i) Ability to block entry of invoice or place it on hold if amount exceeds tolerances rules apply, for example, user defined parameters.

j) Ability to generate a new approval/notification workflow and approval

21


process when invoice warning/block/hold is entered.

k) Ability to create a report to capture data by specific date ranges, amounts exceeded, account numbers, by vendors, and P.O.s impacted, etc.

l) Ability to restrict payments around user-defined parameters, for example, no payee identification number, duplicate invoice number, duplicate payment.

m) Ability to record invoice number.

n) Ability to change vendors or by vendor address for payment purposes.

o) Ability to make a payment that exceeds the purchase order amount up to a user-defined dollar limit or percentage threshold.

p) Update encumbrance when order is complete.

q) Processing Invoices in batches:

i. View open batch files

ii. Review and post to for batches

iii. Ability for Line item override for batch/removal of item in batch/placed on hold

iv. View relevant instructions applicable to A/P function prior to issuing payment

21. Demonstrate the ability to make electronic payments to vendors, employees, students, and others for direct deposit, ACH, etc.

a) Demonstrate various numbering sequences for different payment types

22


b) Demonstrate check/electronic payment reconciliation process

c) Review security in place for electronic payments

22. Demonstrate P-Card functionality.

23. Demonstrate the ability to generate Accounts Payable checks.

24. On both a global and selective basis, demonstrate the ability to generate a single vendor payment rather than multiple separate payments.

25. Demonstrate the ability to take advantage of favorable payment terms, for example, net 30 days.

26. Demonstrate the ability to generate a report of pending accounts payable checks with information about check quantities/next sequence of numbers to be assigned, etc.

27. Demonstrate the ability to generate a report of past due invoices.

28. Demonstrate the ability to query the system for transaction data based on vendor name, date, check number, invoice number, or purchase order number.

a) Include the ability to query on specific fields, for example, AP staff that entered and batch ID of same

29. Demonstrate how to check the status of checks/clearing, etc.

30. Demonstrate the ability to load check transaction data to and from the bank electronically.

31. Demonstrate the ability to manage outstanding check report/ check aging:

a) Generate an outstanding check report from all “registers” in the

23


system including: check number, payee ID, Payee name, reference number, status, cashed date, voided date, change dates, and other status fields

32. Demonstrate the ability to generate reports that enable cash flow forecasting.

33. Demonstrate the ability to automate the processing of recurring payments, for example, monthly rentals.

34. Demonstrate the ability to void a check and undo a void that was processed in error.

35. Demonstrate the ability to void a “range of checks” or based on a selection criteria, for example, code for stale dated checks.

36. Demonstrate a correcting entry or the creation of a system-generated transfer to new account.

37. Demonstrate imaging and integration with ERP, including business justification, quotes, purpose, original purchase requisition with comments, invoices, etc.:

a) Demonstrate how this is accessed throughout the procurement process

38. Demonstrate the ability to perform 1099 processing:

a) Include reports to track/find missing information

b) Demonstrate required fields in vendor information to eliminate missing information

c) Demonstrate the ability to override based on role

39. Demonstrate the following Inventory Management and Fixed Asset

24


functions:

a) Ability to assign characteristics to a particular fixed asset, including cost basis, serial, number, fixed asset ID number, location, depreciation schedule, budget number, purchase date, responsible party, disposal date, purchase order number check number, notes, etc.

b) Ability to manually create and print barcodes and asset tags

c) Ability to electronically scan and input asset information

d) Ability to generate fixed asset inventory reports in a variety of formats, Excel®, PDF, RTF, etc., with the ability to manually manipulate the data, if needed

e) Ability to copy and create new entries from existing records

f) Ability to create multiple records from a single purchase order purchase including laptops, desktops, and iPads purchased in bulk

g) Ability to identify fixed assets as missing, relocated, broken, etc.

h) Ability to create, submit, and approve inventory movement requests including electronic notification process

i) Ability to dispose of a fixed asset

j) Ability to identify inventory and fixed assets based on account number, and cost of thresholds

k) Ability to combine and break apart inventory and fixed asset valuations

l) Ability to track surplus assets that still have remaining useful life for college

25


m) Ability to recalculate depreciation when only a portion of an asset is disposed or when multiple components are disposed

n) Ability to reconcile fixed asset records against the General Ledger

o) Ability to generate quality control reports to check for missing or incorrectly entered information, for example, missing useful life, incorrect project code, etc.

p) Demonstrate the ability to calculate depreciation and how it interfaces with the G/L :

i. Can the Institution modify or edit line item detail on batch prior to posting to G/L?

ii. Demonstrate the report to include:

─ Totals of assets by category ─ Detail of assets including ID and line item detail

q) Ability to auto-create asset records in the Fixed Asset system when assets are received

r) Imaging for linking documents to Fixed Assets, for example, receiving and invoice documents

s) Ability to create depreciation expense forecasting reports based on historical data

40. Demonstrate ability to receive/return vendor items:

a) Demonstrate ability to use hand-held scanning devices for receiving equipment and supplies/returning equipment and supplies such as a Bar Code reader

b) Demonstrate process for scanning/receiving of items drop-shipped from third party supplier when no purchase order number is indicated

26


on packing list or boxes

c) Demonstrate process for re-checking items received - then quantities challenged afterward

d) Demonstrate process for receiving of products without bar codes, re-boxed with box or packaging that is for a completely different product with no relation to what is inside

e) Demonstrate tracking process for "un-receiving" and returning items to vendor

f) Demonstrate ability to upload product lists/catalog information from vendors, such as Office Max or Fisher Scientific

g) Demonstrate an in-house Warehouse Stores ordering system

27

Session 6: Requisitions, Purchasing, Accounts Payable, Fixed Assets, Invoicing, and Receiving

Evaluation Form

Name of Evaluator:



Additional Comments


28

Session 8: Grants Accounting


Pre-Award (Research and Sponsored Programs)

1. If your system does not provide pre-award capabilities, do you have partners whose systems can interface easily, with minimal programming, with yours?

a) Who are your partners?

b) Demonstrate when you will incorporate your partner(s) into this process?

2. Demonstrate ability to generate grant proposal(s) on standard federal agency forms such as the SF-424 and/or Budget Form(s).

3. Demonstrate how your system will use data and information from past applications to build new grant applications.

4. Demonstrate what data and information from prior projects will be retained in the system.

5. Demonstrate the ability to submit grant proposals to grants.gov S2S (System to System):

a) Does the system allow the Institution to view and select proposal opportunities and specific RFPs from grants.gov? If so, by which fields, Agency, CFDA, Program number, etc. does the system allow for viewing and selection. If yes, how often is the system updated to reflect changes?

b) Does your system allow the Institution to use sponsor templates?

6. Does the system allow for input/access institution-wide based upon role?

29


7. Demonstrate your electronic library capability and how it is organized.

8. Demonstrate how the system allows for staff to upload materials such as CVs, bio-sketches, and current and pending support.

9. Demonstrate the ability to upload files from external programs via document attachment, such as Word processing software, Adobe PDF, etc.

10. Demonstrate the ease and ability of your system to generate grant proposal budgets and track changes in the following:

a) Does the system allow an institution to import budgets from Excel®? Does the system allow for exporting budgets into Excel® or PDF?

b) Does the system allow for the proposed budget to be exported into the Post Award system without retyping the numbers?

c) Can the Institution incorporate its object codes into the system to create the Post Award budget after the proposal is funded?

d) Does the system allow the Institution to prepare National Institute for Health (NIH) modular proposal budgets?

11. Demonstrate how your system allows users to create, simulate, and select budget data from the budget management module to produce multiple variances for salaries and benefits.

12. Demonstrate how salary and benefit budget data can be selected for specific individuals and automatically populate grant budget worksheets.

13. Demonstrate how the system maintains cost sharing information:

a) Demonstrate how the system tracks, maintains, and applies cost sharing and leverage expense information and how this information, (salaries, benefits, facilities, etc.), shifts from Pre-award to Post-award

30


14. Demonstrate how the system captures data, calculations, or formulas to determine in-kind contributions.

15. Demonstrate how HR and payroll data, for example, primary departments and job codes, are loaded into the pre-award system for use in proposal preparation.

16. Demonstrate the ability to track modifications, supplements, and/or competing continuations to current proposals:

a) Can the system record changes such as budget, scope, dates, sponsor’s award number, sponsor’s contact and billing information, and key personnel, and maintain the history of the original proposal as submitted across fiscal years?

17. Demonstrate how the system will allow the institution to define its own proposal identification numbers.

18. Demonstrate ability to track grant proposals by status that is submitted, pending, and funded, on an annual basis and inception to date.

19. Demonstrate ability to track IRB/IACUC/Bio Safety/COI applications and renewals, training:

a) Does the system allow for prompts to applicants when IRB/IACUC approvals are nearing expiration?

b) Does the system allow applicants to upload their protocols electronically?

20. Generate a proposal workflow/approval process, to include reminder notifications, change notifications, updates to grant amounts:

a) Show how the Institution can set up approval mechanisms that allow for simultaneous approvals and designate alternatives

31


21. Demonstrate the ability to track contractual agreements (contracts) and the workflow in place for review and approval by multiple offices such as Academic Departments, Research and Sponsored Programs, Post-Award, Legal, Risk Management, etc.:

a) Does the system allow for the capture and documentation of negotiation and communication details?

22. Demonstrate how the system allows the institution to establish pre-award (90 day) accounts with date and dollar limits.

23. Demonstrate how awards are tracked, awarded, or denied.

Post-Award (Financial Services)

1. Demonstrate pre-award to post-award process functions including all forms and budget data.

2. Demonstrate ability to create award and sub-award budgets:

a) Demonstrate how to transition pre-award gross budgets into line item detailed post-award budgets

b) Demonstrate how line items for contracted services can be tracked by activity type for sub-awardees, that is, materials, salaries, etc.

3. Demonstrate the ability to track modifications, supplements, and/or competing continuations to current awards:

a) Grant history

4. Demonstrate ability to generate invoices including inception-to-date totals invoiced and received:

a) Demonstrate the ability generate invoices based on expenditures periods

32


for example, 07/01/14 – 09/30/14

b) Demonstrate the ability to cross fiscal years

c) Demonstrate how invoices include payments received and outstanding amounts due by line item

d) Demonstrate how your system will track sub-contractor activities and how that data will be imported when the Institution is a lead on a grant with multiple sub-contractors

5. Demonstrate how your system will track sub-contractor activities and how that data will be reported when we are a lead on a grant with multiple subcontractors.

6. Demonstrate ability to generate reminder notices when progress reports are due:

a) Ability to input due dates when budget is submitted

b) Ability to Auto notify of due dates

7. Demonstrate Effort Certification (grant deliverables) both for percentage and dollar amounts.

8. Demonstrate projection reports:

a) Demonstrate “tracking at-a-glance” capabilities to pull various grants or groups of grants and budgets to display expenditures, balances, and variances

b) Demonstrate how your system alerts when maximum percentage amounts are different from approved budget variances

9. Demonstrate how local project income generated can be tied to the project budget codes including being distributed into expense object lines and

33


tracked.

10. Demonstrate inception-to-date and year-to-date financial reports for grants:

a) Demonstrate how your system can send monthly/quarterly/bi-annual reports or warnings regarding under or over expenditure of grants funds specific to line items and/or object codes

b) Generate reports that cross fiscal years

11. Demonstrate what user defined fields are available for grant agency reporting and coding.

12. Demonstrate how your system provides for user defined tracking and reporting.

13. Demonstrate how your system calculates claimable indirect costs.

14. Demonstrate how your system tracks grant restrictions and rules by award.

34

Session 8: Grants Accounting

Evaluation Form

Name of Evaluator:



Additional Comments


35

D. EXAMPLE OF ACCEPTABILITY MATRIX

Item ERP System #1 ERP System #2

Acceptability Acceptability

Y N ? Y N ?

Student System

Catalog, Class Schedule 10 0 0 8 0 2

Admissions 10 0 1 13 0 1

Registration 13 0 1 11 0 0

Class Rosters 11 0 0 7 0 0

Grades, Transcripts, Academic Records 7 4 0 10 0 1

Web-Based Self-Service Applications 10 0 0 6 0 0

Academic Advising, Degree Audit, Graduation 14 0 2 15 1 2

Student Accounts 12 0 0 8 2 0

Finance System

General Ledger, Chart of Accounts, Budgeting 6 0 0 4 0 0

Journal Entries, Accounting, Close of Fiscal Year 3 1 0 4 0 0

Purchasing, Accounts Payable, Fixed Assets 7 0 0 7 0 0

Financial Aid System

Applicant Processing, Packaging, Awarding 8 1 0 5 2 2

Fund Management, Work Study, Scholarships, Loans, Student Tracking, Federal Reporting 8 2 0 8 3 0

Alumni, Development, Advancement 5 0 1 6 0 0

Housing 3 0 0 2 2 0

HR/Payroll System

Position Control 6 0 1 5 0 2

Applicant Processing, Benefits Management 6 0 1 5 0 2

Salary Management, Leave/Time Accounting 6 0 1 6 0 1

Payroll 6 0 1 5 0 2

36

Item (continued) ERP System #1 ERP System #2

Acceptability Acceptability

Y N ? Y N ?

Implementation Services 26 0 5 22 2 2

Information Technology Infrastructure 11 0 0 8 2 2

Reporting and Institutional Research 11 0 0 10 0 0

Ancillary Systems 8 3 6 13 4 1

General Session for Institutional Community 8 1 2 6 2 6

Executive Briefing 5 0 1 6 0 0

37

E. VENDOR GUIDE FOR ON-SITE VISITS

Introduction The purpose of this document is to help vendors prepare for their visits to xxx. In particular, the focus is on logistical information and guidelines that will help ensure successful efforts. Vendor Representatives At least one week prior to your visit, please email a roster of all vendor representatives who will make an on-site visit. Be sure to include their names, titles, and a brief description of their roles. The roster must be sent to xxx. Logistics

Item Description

Location On-site vendor demonstrations will be held at xxx. A host will meet you in the foyer of the building and escort you to the meeting room. The following URL can be used to obtain a map of the area:

xxx

Lodging Several hotels are located in the surrounding area. The following web site includes a number of options:

xxx

Attire Business attire is suggested: Suits/jackets and neckties for men; Dresses, skirts, or fashionable pants for women.

Equipment The client will provide a computer-enabled projector and screen. Vendors should bring any additional equipment and/or accessories, for example, cables, and extension cords, that might be needed.

Parking xxx

38

Some Things for Vendors to Do

Contact xxx if you have any questions or issues. SIG is the sole point of contact for all aspects of the procurement process.

Arrive 30 minutes prior to the start of your demonstration for equipment setup, etc.

Learn as much as you can about the client in advance of your visit. Some information can be found at www.xxx.xxx.

Introduce your demonstration team to the audience.

Answer questions as succinctly as possible. If “Yes” or “No” answers the question, then be certain to respond in such a manner.

Remember that the primary purpose of your visit is to perform functional demonstrations—and not to give a sales presentation. Remain on task with the demonstration script; call out each line item and provide a crisp response.

Respect the time limits for each session.

Some Things for Vendors to Avoid

Arriving late or failing to end any session on time.

Giving a sales/marketing pitch.

Having any member of the demonstration team doing other work, for example, email, in the meeting room.

Having any member of the demonstration team “talk over” someone else on the demonstration team.

Veering off course into topics that are not on the agenda.

Overlooking any items that should be demonstrated.

Demonstrating features/functionalities that are not requested.

Asking the audience about how it plans to evaluate vendors’ products.

Using slides or diagrams to illustrate a system feature when it is possible to perform an actual demonstration of such functionality.

Distributing any gifts, pens, pencils, coffee mugs, mouse pads, food, stuffed animals, t-shirts, etc.

Offering to meet any client personnel for separate meetings, meals, events, or follow up discussions.

Displaying any sales posters or banners.

39

F. EXAMPLES OF TEMPLATES FOR PROPOSED VENDOR PRICING

Introduction: The purpose of this document is to invite vendors to submit pricing proposals as part of the Sample Institution procurement process for Enterprise Finance, Human Resources and Payroll software and related services, initially issued under RFP 301D dated October 15, 20XX.

Instructions and Requirements for Vendor Response:

Appendix A contains the required formats for pricing proposals.

Vendors are encouraged to provide alternative pricing proposals based on various implementation and deployment timelines and strategies. Vendors are also instructed to complete any of the three (3) parts of Section 4 of the pricing template based on the software licensing models you offer and support. All proposals should follow the required format outlined in Appendix A.

Sample Institution reserves the right to procure only particular items rather than everything that might be offered by a vendor.

One of the Institution’s goals is to define a 10-year total cost of ownership. It is important to understand all of the expenses for software, training, implementation services, maintenance, etc. Vendors shall ensure that their proposed pricing is detailed, complete, and comprehensive.

Sample Institution expects pricing proposals to be valid for 120 days from date of submission. Vendors are hereby advised that Sample Institution may identify an apparent successful vendor with respect to the proposed pricing. That is, there may not be an invitation for all vendors to refine their pricing or submit “best and final” offers. Vendors are strongly encouraged to be as aggressive as possible with respect to their pricing, terms, conditions, discounts, etc.

Sample Institution reserves the right to seek clarification of any material that is submitted by vendors or the vendors’ partners.

Submittal of Proposals: Vendor must submit one (1) hard copy of its pricing proposal and one (1) electronic copy on a CD-ROM or flash drive in MS-Word® format. The pricing table can be in MS-Excel® format in a separate document. Vendors are encouraged to submit a CD-ROM or flash drive that contains a single document rather than a collection of multiple files.

Pricing proposals are due no later than 3:00 p.m. Pacific Time (PT), on Month xx, 20xx to:

In addition, an identical electronic copy must be sent via email to Harold George ([email protected]) by 3:00 PM (Pacific Time) on Month xx, 20xx. With the exception of proposed contracts and agreements, electronic copies of pricing proposals must be in the form of a single MS Word® document - the pricing table can be in MS-Excel® format in a separate document. Proposed contracts and agreements should be provided as separate submittals.

Harold George continues to be the Institution’s sole point of contact for all vendors. All questions and communication shall be directed to him. No vendor, under any circumstance, shall contact

40

directly or indirectly anyone else within the Institution. Mr. George can be reached at 210-364-1349 or [email protected].

Pricing proposals should assume that Sample Institution will operate three separate environments: development, training and production licensing. Costs must support these environments in addition to a disaster recovery site.

Vendors are instructed to include pricing for all software and associated implementation and training services for any and all software presented as a solution during the vendors on-site demonstrations to the Institution. This includes any third party software which Sample Institution may need to procure from other vendors, for example, reporting tools. If it is proposed that a third-party’s services be directly contracted with Sample Institution especially if there are significant cost savings to the Institution, a copy of the third-party’s pricing proposal must be included in the vendor’s pricing proposal. Vendors may submit multiple pricing proposals if more than one third-party may be involved. The Institution, though, has the sole authority to determine which products and services to procure from particular vendors. The Institution, alone, will determine what is in its best interests with respect to the acquisition of products and services from potential providers.

Vendors are welcome to propose alternative products and services. For example, a solution might entail options for various report writers, underlying database technologies, maintenance agreements, etc. Such alternatives should be clearly defined in vendors’ pricing proposals.

Vendors are strongly encouraged to read this entire RPP and ensure that their responses are complete and responsive. Brevity, crispness, directness, and conciseness are desired; marketing information is not welcome.

Each proposal shall be signed by the vendor with a longhand signature from an authoritative vendor representative. Proposals by partnerships must include the names of all partners and be signed in the partnership name by a general partner with the authority to bind the partnership in all relevant matters. Proposals by corporations must include the legal name of the corporation followed by the signature of a person who is authorized to bind the corporation. The name of each signatory shall be typed or printed below the signature. When requested by the Institution, satisfactory evidence of the authority of all those who signed the proposal shall be furnished.

Vendors are entirely responsible for any expenses that are associated with their participation in the procurement process. Sample Institution shall have no responsibility.

Vendors will be asked to complete a Cost of Performance Bond upon award of contract. Please see attached Appendix C for example.

The Institution will perform research it deems appropriate in order to assess the merits of any vendor’s proposal. Such research may include, but not necessarily be limited to, discussions with outside consultants, interviews with the vendor’s existing clients, and an analysis of industry related reports. The Institution reserves the right to seek clarifications and follow-up information from vendors.

Vendor agrees to all the provisions outlined in the original RFP document issued Month xx, 20xx in the section RFP Instructions and Requirements.

41

Operating Environments:

As mentioned previously, Sample Institution intends to operate three separate environments: development, training, and production. Not all of the environments will be installed at once. First, Sample Institution will implement a development system and a training system. Later, there will be an environment for production.

42

Following is tentative information about the characteristics of each operating environment. Please note that the development and training environments could reside on the same hardware; therefore, please size accordingly.

Development Environment

Primary Function Development of software functionality Testing of software functionality Porting and migration of data Creation of new scripts and reports Installation and testing of new versions, patches, and fixes Version control

Primary Users Systems analysts and programmers Systems administrators and operators Database administrators Functional power users

Components All hardware and software that is ordinarily part of a small scale production environment

Training Environment

Primary Function User training Software demonstrations

Primary Users Functional power users End users

Components All hardware and software that is ordinarily part of a small scale production environment

Production Environment

Primary Function Administrative applications and transaction processing Web-based self-service functions

Primary Users Students Faculty Staff General public

Components All hardware and software that is ordinarily part of the production environment

44

A: Required Format for Pricing Proposals

Section 1: Cover Letter

Provide a brief cover letter that summarizes the pricing proposal.

Section 2: Vendor Profile

Vendor’s company name

Vendor’s mailing address, telephone number, FAX number, and web site address

Vendor’s primary contact person

Primary contact person’s title, mailing address, telephone number(s), FAX number, and email address

Section 3: Diagram of Proposed Enterprise Solution

Provide a high-level diagram of the proposed enterprise solution. Graphically, depict all system components, for example, portal, databases, servers, client applets/interfaces, and integration links with ancillary systems. Ensure that the diagram explains the physical and logical links among the various components.

45

Section 4a: Proposed Pricing for Software – Traditional License Model Locally Hosted (Optional)

Please complete this section if you are offering your solution under the “Traditional Licensing Model” with annual maintenance costs.

Below, vendors must itemize the cost of all software. Such products must include those items that are needed for the implementation and operation of a solution, whether they are provided by the vendor or a third party. Sample Institution assumes that many software products entail a warranty—a period of time when Sample Institution is not required to pay for maintenance or support.

Sample Institution understands that database technology is needed to support its administrative computing applications, data warehouses, academic systems, etc. Some of the systems will involve commercial applications. Others might entail systems that are developed by the Institution.

Vendors are expected to propose database products and services that enable considerable flexibility for the Institution. It should be possible for the Institution to deploy database technology without regard to purpose, scale, technical characteristics, performance, choice of server platform, etc. Additionally, such flexibility shall not require Sample Institution to restructure its licensing agreement(s) with any vendor.

For vendors who provide multiple Database options please provide pricing for all of those options. If you do not provide licensing for some of the Database software options you should include detailed specification about the type, version, and number of licenses required to support your proposed solution in place of the specific licensing costs.

Software

Description: Required

(R), Optional

(O), or

Advisable (A)

Delivered in

Electronic Format

Yes or No

One-Time Acquisition Cost

Additional Year 1 Costs,

if any, Beyond

Acquisition Cost

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5

Total Costs for Years

6 - 10

Total 10-Year Cost of Ownership

1. Core Software

Relational Database Management System(s)

Compilers

Utilities

Recommended

46

Software


(R), Optional

(O), or

Advisable (A)

Delivered in

Electronic Format

Yes or No



if any, Beyond

Acquisition Cost

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5


6 - 10


Monitoring Software

Other Core Software

(please specify)

2. Application Software

Finance and Accounting System

Budget Preparation and Management System

Travel and Expense Management System

Applicant Processing and Onboarding System

Human Resources System

Payroll System

Web Self-Service Applications

Portal Solution

Other Application Software (please specify based on software which was presented during the vendor demonstration)

3. Reporting Tools

Reporting Tools

Other Related Software

47

Software


(R), Optional

(O), or

Advisable (A)

Delivered in

Electronic Format

Yes or No



if any, Beyond

Acquisition Cost

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5


6 - 10


(please specify)

4. Software Development Tools (if any)

Toolsets and Utilities

Other Software Development Tools (please specify)

5. Ancillary Software

Other Ancillary Software (please specify)

6. Other Products

Please specify other products or interface software that might be required, optional, or advisable based on your knowledge of Sample Institution’s needs as express in the RFP or during vendor demonstrations.

48

Section 4b: Proposed Pricing for Remote Hosting under a Traditional License Model (OPTIONAL)

Complete this section if you offer your solution under a “Traditional Licensing Model” while also offering to Host the solution remotely. Please include annual costs for remote hosting of all software proposed in Section 4a. Please provide details on the Service Level Agreements which are included with the remote hosted model as well as details about services types and level of services provided for database and systems administration and for any disaster recovery included in the annual pricing. Please detail the amount of storage included as well as the incremental costs for increasing that storage should it be required.

Remote Hosting

One-time

Acquisition Costs if Any

Additional Year 1 Costs

if any beyond

Acquisition Costs

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5


6 - 10 Total 10-Year Cost of Ownership

1. Remote Hosting

2. Additional Annual Service Costs (if any)

3. Provide Details of Service Level Agreements included under the remote hosted services

49

Section 4c: Proposed Pricing for Software – Software as a Service(SaaS/Cloud) Model (Optional)

Please complete this section if you are offering your solution under the “Software as a Service” (SaaS) Model. Please indicate if the model is best on a Single or Multi-tenant environment. If you provide both and costs are different please provide costs for both environments. Please provide details on the Service Level Agreements which are included with the remote hosted model as well as details about services types and level of services provided for database and systems administration and for any disaster recovery included in the annual pricing. Below, vendors must itemize the cost of all software. Such products must include those items that are needed for the implementation and operation of a solution, whether they are provided by the vendor or a third party.

Software


(R), Optional

(O), or

Advisable (A)

Single or Multi-Tenant

Total Costs for

Year 1

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5

Total Costs for

Years 6-10


1. Core Software

Relational Database Management System(s)

Other Core Software (please specify)

2. Application Software

Finance and Accounting System

Budget Preparation and Management System

Travel and Expense Management System

Applicant Processing and Onboarding System

Human Resources System

Payroll System

50

Software


(R), Optional

(O), or

Advisable (A)


Total Costs for

Year 1

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5

Total Costs for

Years 6-10


Web Self-Service Applications

Portal Solution

Other Application Software (please specify based on software which was presented during the vendor demonstration)

3. Reporting Tools

Reporting Tools

Other Related Software (please specify)

4. Software Development Tools (if any)

Toolsets and Utilities

Other Software Development Tools (please specify)


Other Ancillary Software (please specify)

6. Other Products

51

Software


(R), Optional

(O), or

Advisable (A)


Total Costs for

Year 1

Total Costs for

Year 2

Total Costs for

Year 3

Total Costs for

Year 4

Total Costs for

Year 5

Total Costs for

Years 6-10


Please specify other products or interface software that might be required, optional, or advisable based on your knowledge of Sample Institution’s needs as express in the RFP or during vendor demonstrations.

Section 5: Licensing Model

In detail, describe the licensing model(s), for example, unlimited, server-based, number of concurrent users, number of named users and number of processors, that is associated with each software product. Specifically, explain how pricing is determined for each item. Assuming that the Institution’s enterprise solution grows over time, for example, additional servers, additional users, explain how software licenses can be modified to align with such growth at no or very nominal additional cost.

Section 6: Proposed Pricing for Training and Implementation Services (It is the intent of Sample Institution to pay for services as they are delivered. All pricing should reflect recommended services for this project with Sample Institution option to pay for services as they are delivered)

Estimated Number of

Hours Hourly Rate

Subtotal (Hours

Multiplied by Rate)

Estimated Cost of

Travel and Materials Total Cost

1. Core Software

2. Application Software (provide details by module or sub system)

3. Query Tools and Reporting Tools

52

Section 6: Proposed Pricing for Training and Implementation Services (It is the intent of Sample Institution to pay for services as they are delivered. All pricing should reflect recommended services for this project with Sample Institution option to pay for services as they are delivered)

Estimated Number of

Hours Hourly Rate

Subtotal (Hours

Multiplied by Rate)

Estimated Cost of

Travel and Materials Total Cost

4. Software Development Tools


6. Other Products

7. Additional Proposed or Recommended Services

Section 7: Alternative Proposed Pricing for Training and Implementation Services

The preceding section focused on traditional pricing for training and implementation services. That is, vendors were asked to propose pricing for hourly rates, travel expenses, etc. Vendors are also invited (but not required) to propose alternative pricing schemes, including any or all of the following:

a. A “loaded” hourly rate that is inclusive of all expenses (for example, time, transportation, meals, materials) b. An hourly rate coupled with a per diem allowance for expenses c. Please provide pricing for all training to be held on-site as well as at vendor’s facilities. d. A fixed price for the successful implementation of the software e. “Milestone” plans that involve payments upon the completion of major implementation activities f. Other alternative pricing schemes as identified by the vendor

Section 8: Proposed Pricing for Miscellaneous Items

Please provide pricing for all miscellaneous items, for example, shipping, documentation, services, and products.

53

Section 9: Pricing Assumptions

Please declare all assumptions that were made with respect to proposed pricing including information the basis for calculating prices such as FTE enrollment, employee count, seat license restrictions, concurrent vs. name users, Operating Budget, remote vs. locally hosted application.

Section 10: Implementation Plan

At a high level, provide an implementation plan. The emphasis should be on how Sample Institution will make a smooth, timely, structured, manageable, and cost-effective transition to a new enterprise solution. The implementation should include specific information about software installation, system configuration, data conversion, functional testing, user training, technical training, cutover strategies, documentation, integration of ancillary systems, creation of various operating environments, and any others. In addition, vendors must explain how the project will be completed within budget.

Section 11: Proposed Contracts

Provide proposed contracts for all license agreements, maintenance agreements, service offerings, etc. including those for third party offerings.

Section 12: Relationships with Third Party Vendors

If Sample Institution acquires products/services, for example, database technology, consulting, from a third party because of requirement or convenience, please explain how Sample Institution can ensure proper ongoing support and working relationships. Sample Institution wants to avoid confusion about the responsibilities of its chosen vendor(s).

Section 13: Additional Information

Provide any additional information that Sample Institution should consider in its evaluation of proposed pricing.

54

Section 14: Guidance for Hardware Vendors (Optional if offered as a Locally Hosted Solution)

At some point, Sample Institution will pursue a procurement process for hardware platforms to support its new enterprise applications. As such, software vendors are asked to provide guidance with respect to appropriate infrastructure. In particular, information should be provided for the following:

a. Supported operating environments ,for example, hardware platforms, and operating systems b. General principles to be followed for proper sizing of hardware platforms that is servers and peripherals c. Specific configuration recommendations that can be recommended/suggested d. General principles to be followed to ensure compatibility among various hardware platforms, including client devices e. Number and type of hardware platforms that are required, advisable, or optional f. General principles to be followed for proper configuration of hardware platforms g. General principles to be followed to ensure proper manageability, security, and reliability h. Best practices that help ensure the scalability of the environment; Sample Institution wants exceptional transaction processing performance

for a substantial number of users

55

Section 15: Signature Page

The person whose signature appears below is legally empowered to bind the company in whose name the proposal is entered.

Company Name:

Mailing Address:

City, State, and Zip Code:

Telephone Number:

FAX Number:

By (Actual Signature):

By (Typed Name of Signatory):

Title of Signatory:

Date of Signature:

56

Page left intentionally blank

19

Attachment D – Business Process Analysis and Operational Excellence

A Structured Solution from

Strata Information Group

December 2013

Business Process Analysis and Operational Excellence

1

Business Process Analysis and Operational Excellence:


A. OVERVIEW

Strata Information Group (SIG) has a structured solution for Business Process Analysis (BPA). It focuses on the systematic improvement of operations within a college or university. The goal is to optimize work routines, enhance productivity, simplify processes, minimize costs, and improve services for students, faculty, and staff. SIG has helped numerous clients achieve significant improvements in many operational areas, including the following:

Matriculation including recruiting, admissions, advising, and registration Financial aid analysis, awarding, and disbursement Fee assessment and bill payment Course catalog and class schedule development Budget development Purchasing Hiring

What kinds of results are associated with BPA? Operationally, what do most institutions want to achieve? Following is a list of common outcomes:

Simplicity instead of complexity Streamlined operations, reduced errors, and fewer “moving parts” Transformational improvements rather than marginal advancements Reconsideration of doing work “the way we have always done it” Elimination of redundant “shadow” systems Removal of process bottlenecks Automation of labor-intensive operations Minimization or elimination of disparate work routines across organizational silos Predictable results and reduced “firefighting” Taking full advantage of enterprise technology

BPA is meant to help institutions achieve operational excellence that might otherwise be unlikely. SIG’s unique methodology, with facilitated workshops, assists stakeholders to recognize opportunities for improvement. In particular, the workshop participants view various work routines in a graphical and objective manner, and begin to visualize the optimization of many tasks that can result in action plans to implement the new process.

B. BUSINESS PROCESS MAPS

One of the critical aspects of SIG’s BPA methodology is the creation of process maps within the structure of a workshop. Key stakeholders, process owners, and executives are assembled for a 2 or 3-day event to diagram existing work routines, assess issues and opportunities, and design “ideal” business processes.

Later in this document are several examples of process maps. Each was developed by a cross-functional team, with an SIG consultant serving as a facilitator.

2

C. PEOPLE, PROCESSES, TOOLS AND CONTEXT

Typically, any information technology system involves four major elements: People, Processes, Tools, and Context. Ideally, all such elements are appropriately blended so that tasks are completed in the best possible manner.

The “People” element includes a consideration of leadership, organizational structure, staffing, individual talents, accountabilities, and the strengths of staff, faculty, and administration.

“Processes” refer to the tasks that comprise certain work routines. For example, the registration process, from beginning to end, includes many steps. The challenge is to ensure that all such steps reflect a streamlined effort. It is unrealistic to think that any information technology system can overcome a deficient business process. And, it is not advisable to compensate for difficulties by allocating more human resources in an attempt to improve efficiencies.

“Tools” refer to information technology systems and/or applications. For example, it is important for an ERP solution, LMS system, and others, to support the functional and operational needs of students, faculty, staff, and administrators.

“Context” includes the institution’s mission, culture, priorities, connection with community, style, etc. It serves as the framework for Tools, People, and Processes. The context shapes and influences work practices and thus the setup of the enterprise system software. Although the manner in which an information technology system is implemented might work well at one institution, the same implementation configurations might be a poor fit at another college/university because of the different contexts that are involved. BPA is a tool that can help institutions develop the ideal blend of these four elements as they pertain to information technology systems supporting and automating work routines as much as possible.

D. BPA WORKSHOPS

SIG’s BPA methodology entails facilitated workshops where key stakeholders assemble to diagram existing work routines, discuss opportunities and issues, design new business processes, and articulate action plans. SIG’s BPA workshops are highly structured, action-oriented, and engaging. Prior to the workshop, SIG collaborates with the client on logistics to ensure that the workshop is successful. Attention is given to the list of attendees, preparation of facilities, expectations for participation, and schedules.

Typically, stakeholders, including process owners, customers, support personnel, executives, and other stakeholders, attend a 2- to 3-day workshop. Best practices suggest that the institution assigns an executive sponsor such as the president, vice president, provost, chancellor, or other member of the institution’s leadership to help ensure the success of the workshop and resulting action plan. Working with the executive sponsor workshop participants are identified and invitations for them to attend are sent. Following are two examples of such invitations.

Example 1 – New Enterprise Resource Planning (ERP) System

As you know, the College purchased new enterprise software. Part of our implementation strategy is to conduct high-level Business Process Analysis (BPA) workshops. We want to take the opportunity to

Context

People

Processes

Tools

3

examine our work routines and look for breakthroughs in bottlenecks to progress and new efficiencies. Our workshops will be facilitated by an outside consultant.

The workshops include the mapping of existing processes and the identification of opportunities for improvement. Additionally, we will conduct a “fit/gap” analysis with respect to our new enterprise software. Fits are areas in which the software will meet the College's needs. Gaps are those areas where further development is required. The gaps will be factored into our implementation plan.

Because of your expertise and experience with advising (area of expertise) at the College, we would like you to attend a Business Process Analysis workshop to be held XXX at XXX. This is a critical task to help ensure the success of our enterprise software. We truly appreciate your help. Example 2 –Functional Area Improvement Project Congratulations, you have been selected by the Steering Committee to participate in an exciting new Student Services Business Process Improvement Project.

The College is taking the opportunity to review various work routines in order to enhance services for students, faculty, staff, and others. We want to understand our current circumstances and streamline operations. The President’s Cabinet has established this as a priority project for the College.

Because of your expertise, you are invited to attend a 2-day (3-day) workshop that focuses on business processes that flow from Application for Admission through Tuition/Fee Payment. This unique event will enable us to study and document existing processes, identify functions that cross departmental lines, and look for opportunities for improvement.

This is a critical task for the College. Your participation is appreciated.

The conclusion of the workshop focuses on driving the next steps of the action plan that is developed. Participants agree on deliverables, timelines, major tasks, responsibilities, and key performance indicators that will measure the progress of implementing the new process.

E. MAPPING TECHNIQUES

As workshop participants begin to identify the individual tasks in a particular work practice, SIG’s BPA consultant documents the process through the use of block diagrams to form a “map.” The “blocks” across the top of the map represent the workgroups that are involved in the process. Each colored section of “blocks” is composed of specific tasks that are part of a work procedure or portion of the overall process. Arrows connect sequential steps.

Included on the following pages are examples of process maps, both current/existing and ideal, and preliminary action items.

4

Example #1a: Map of an Existing Transfer Admissions and Degree Planning Process

5

Example #1b: As the Existing Transfer Admissions and Degree Planning Process was mapped, workshop participants observed that the current work practices embodied many inefficiencies as listed below:

Many manual efforts Students “get lost” in the process Redundant data entry Time consuming process Outcomes are not always predictable Process is rather error prone Missed “handoffs” across departments Too much paperwork Too much reliance on students coming to campus to see particular people at specific times

In addition to the above observations, participants also identified opportunities for improvement, obstacles to progress, and root causes of inefficiencies. Before mapping the desired or ideal Transfer Admissions and Degree Planning Process, these were discussed and prioritized determining where the use of technology could automate and streamline essential work practices.

Following is the Desired Transfer Admissions and Degree Planning Process map that resulted from the analysis and discussion.

6

Example #1c: Map of a Desired Transfer Admissions and Degree Planning Process

7

Example 1d: Preliminary Action Plan for Implementing the Desired Transfer Admissions and Degree Planning Process

Preliminary Action Plan

Goal: Streamline the transfer admissions and degree planning process. Assuming that a student performs all his/her tasks in a timely manner, ensure that the entire process takes less than five business days.

Tasks:

Revise communications strategies for sharing information with students, faculty, advisors, and other stakeholders

Scan and index all documents at the outset of the new process

Define data entry standards Implement the degree audit module Develop a new Transfer Center Implement PIN access to registration

functions Finish the development of transfer

articulation tables in the ERP Form a cross-functional implementation

team for the new process Appoint a project manager Provide training for all users

Critical Success Factors:

Executive sponsorship Formation of a Project Steering

Committee External assistance with the

implementation of the ERP degree audit module

Faculty buy-in of the new process Project-based approach to the

implementation of the new process Prompt reconsideration of certain policies

and procedures Prompt review of current catalog, degree

requirements, etc. Availability of key people to work on the

implementation team

In addition to the identification of the tasks and critical success factors of the new desired process, a high level new process implementation project plan is developed if desired by the institution. The project plan includes a timeline, list of major tasks including communication strategies, and person(s) responsible for the completion or accomplishment of the tasks.

On the next few pages, other examples of current and desired process maps are included.

8

Example #2a: Map of an Existing Student Accounts Receivable Process

9

Example #2b: Map of a Desired Student Accounts Receivable Process

10

Example #2c: Analysis and Action Planning

SIG’s BPA workshops include analysis and action planning. Maps of existing processes help visualize strengths, issues, and potential opportunities for improvement. Following is a table that summarizes some of the information that resulted from the analysis of the existing student accounts receivable process.

Item Information

Observations Current processes are too lengthy and complicated Not all charges/credits are always reflected on a student’s account Separation of duties is not clear There is redundant data entry -- especially in shadow systems There is considerable paperwork and miscommunication among

departments

Conceptualizing a New Process

Create clarity Reduce the number of steps and enhance service Apply all charges/credits to students’ accounts Develop clear separation of duties Utilize a single, authoritative data source – the ERP system Eliminate shadow systems such as MS Excel® spreadsheets Eliminate redundant data entry Push information to the web/portal Eliminate “early” refund process; complete all refunds in a timely

manner In-source certain functions, for example,1098T, Sallie Mae refunds

Examples of Issues and Obstacles

Redundant data entry Poor integration among systems Legacy system not able to do some tuition/fee/refund calculations Many processes that cause students standing in lines Some students do not pay; partial payments cannot be accepted via

the website Checks are received without payment coupons County Treasury does not want to directly receive money Cashiering is “owned” by both Cashier and Registration Book vouchers are manual All financial funds are refunded to students even if they owe money Financial Aid is not aware of third-party resources, and may be

over-awarding Refunds require lots of manual effort, and take 6 – 8 weeks to

complete

11

In terms of action items, a project plan with timelines, accountabilities, major tasks, and key performance indicators, is developed from a list of objectives. For example, the following work was identified during a student accounts receivable workshop:

Disburse financial aid directly to students’ accounts in the ERP Run all refunds through the ERP Student AR; discontinue using Sallie Mae Create a clear separation of duties Clarify payment and drop guidelines Determine what to outsource, if anything Enhance self-service functions Apply all charges/credits to students’ accounts Track housing changes/credits in the ERP

The above objectives are presented in priority order. They were the highest ranking items among many under consideration. Following is a grid that is frequently used to help establish the relative importance of various opportunities. The ideal outcome is to achieve high impact benefit and high ease of implementation (Sector 3).

Imp

act

Ben

efit

Hig

h

Sector 1 Sector 2 Sector 3

Med

ium


Low


Low Medium High

Ease of Implementation

12

Example #3a: Map of an Existing Requisitioning/Purchasing Process

Shipping and Receiving

Purchasing Requesting Department

Vendor Accounts Payable County

Complete Requisition

Receive Invoice

Receive Checks Receive Forms from Shipping and Receiving

Receive Order

Create Purchase Order

Obtain Approval(s)

Process Quote Send Request to Purchasing

Process Requisition

Print Purchase Order

Fax Purchase Order to Vendor

Complete Inventory Forms

Send Invoice to Accounts

Receive Goods

Complete Accounts

Payable Forms

Deliver Goods

Run Invoice Register and Reconcile

Resolve Errors Resolve Errors

Create Check Batch

Print Checks

Create Invoice and Check

Reconcile Batches and

Group Checks

Send Checks to County

Audit Checks

Sign Checks

Return Checks

Receive Checks

Receive Payment

Print Labels and Mail Payment

File Paperwork

Fill Order

13

Example #3b: Map of a Desired/Improved Requisitioning/Purchasing Process

Shipping and Receiving

Purchasing Requesting Department

Vendor

Complete Requisition

Receive Invoice Receive Order Create Electronic

Obtain Electronic

Process Quote

Receive Order Email Purchase Order to Vendor

Update ERP System

Send Invoice to Accounts

Receive Goods Deliver Goods

Do Matching Process

Run Check Process

Approve Check Batches

Receive Payment

Mail Checks

File Paperwork

Accounts Payable

Fill Order

Update ERP System

14

Multiple Proofs

Example #4: Map of an Existing Class Schedule Development Process

Dean

Approve changes and corrections

Original Submission

Proof #1

Proof #3

Proof #2

Curriculum Scheduling Technicians

Human Resources

Run exception reports

Class schedule data entry

Send problems back to

departments

Assign rooms

Resolve issues with DAs and

Contract faculty

Validate account code

Enter instructor data into PeopleSoft

Generate employee ID

Notify DAs of employee ID

Complete third proof

Department Chair

Functional Specialist in Office of Instruction

Department Assistant

START Send scheduling

packets to department

Determine faculty loads, room conflicts,

Consult with Dean about instructional

Develop classes: Create schedule

data

Final proofing

Interview faculty;

complete hiring

Act upon SIS sheets

Determine instructional

Process catalog changes and schedule changes

Proof ads

Send XML data to marketing

END Post data to production

Print SIS sheets/reports

Enter class data on SIS sheets (ongoing)

Enter employee ID numbers on SIS sheets

Revise SIS sheets

Submit revised SIS sheets

15

Example #5: Map of an Existing Admissions Process

Contact College

Prospective Student

Recruiting Third‐Party Providers

Prospective Student

Admissions

Complete inquiry form on

b

Enter RSVP data

Process contact cards

Enter data in Connect

Send auto response

Send auto response

Do outreach visits

Collect contact cards

Move data from Apply to

Load file into Connect

Extract list of new contacts

Generate file for mailing firm

Do targeted email campaign

Register students for

Send reminders to students

Load files into Feith

Send admissions materials to students

Send email to HS teachers/ counselors

Apply for admissions via

b

Send paper documents

Review and clean data

Port data into Jenzabar

Enter data into Jenzabar

Notify students of missing items

Start Feith workflow when applications complete

Review applications in

i h

Record decisions in Feith

= continued on the next page

Receive material

16

Example #5: Map of an Existing Admissions Process (continued)

Admissions New Student New Student Programs

= continued from the previous page

Auto award financial aid in

J b

Run scholarship algorithm

Submit scholarship

li i

Process scholarship

li i

Award scholarships

Enter scholarships in

J b

Send materials to students

Enter decision in J b

Send materials to students

Change student status in Jenzabar

Invite student to join the Loop

Send housing information

Enter housing data (Odyssey,

Feith)

Submit housing application

Send information

Submit deposit

Receive material

Attend orientation

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