Anthony Stewart 59 Francis Way Liverpool L16 5EN Mobile: 07759287993 Landline: 0151 345 5466

astewart72@googlemail.com Personal Profile:Through hard work and self-development I have learnt to be pro-active and calm under pressure. I enjoy being given clear objectives and then having the freedom and scope to organise my own activities around other team members and resources to complete the task at hand to the best of my ability. It is an aim in my life to be polite and helpful; I have acquired the necessary skills to help others with less experience. I have extensive knowledge within Credit Control, Administration and Customer Service.

Key Skills: Supervisory/Managerial experience IT literate Quality Assurance/Compliance knowledge Resolving queries both internally and externally around outstanding invoices Maintaining contact with clients to ensure invoices are paid within terms Leadership skills Logical thinker & decision maker Ability to remain calm under pressure Excellent interpersonal skills Extensive customer service and communication skills Full Driving Licence Extensive logistical knowledge of Liverpool and surrounding area Employment History:July2015 - present

Job title: Customer Services/Claims Handler - RSA Motability - Liverpool

This job involves understanding customer requirements and identifying the best solution in line with company processes and procedures. As the first point of customer contact, I enjoy helping people and am able to remain calm when dealing with customer issues. I am motivated to deliver my objectives and comfortable dealing with a high volume of inbound calls. Working within a busy team, I contribute to the delivery of the team service levels by achieving my own objectives effectively. Responding to inbound telephone calls from customers, I act as the first point of contact and set up new claims from customers and deal with many other day to day requirement from our clients In the Motor Team I deal with customers who may have been involved in an accident, or are reporting a theft or vandalism to their motor vehicle, taking down the details of the claim, arranging inspections, hire cars and repairs to get the customer back on the road as soon as possible. Alternatively I may be dealing with complaints that will need to be dealt with in a calm and effective manner.Naturally dealing with customers suffering loss you need to be professional, calm and patient dealing with their problems

Feb 2010 – June 2015

Job title: Senior Client Liasion/Payments Officer /Credit Controller- 123 Debt Solutions - Liverpool  Debt Advice enquiries and inbound calls. Advising Clients of optimal financial solutions. Follow up advice on completion of above solutions and ongoing reassurance of

existing clients. Reconcile complex accounts and have excellent attention to detail. Full knowledge of all financial solutions ranging from Debt Management to IVAs

including Bankruptcy/Token Payments/PPI/Settlements/Scottish Legislations. Managing and liaising with clients from initial enquiry, returning completed

documents, through to payments; including ongoing advice. Training and ongoing supervision of new and junior members of the Client

Liaison team. Contributions to Management and Senior Team meetings to develop new and

existing services. Ensuring all work complies with the Data Protection Act and FCA compliance

procedures. Quality Assurance and Compliance, developing in-house FCA/DPA/MOJ

procedures. Developing and editing FCA compliant scorecards for FCA Complaint calling.

Scoring, critiquing and providing feedback to Staff and Management in relation to Inbound/Outbound Calls and developing training procedures.

Month end Compliance reporting for Directors/Senior Management. Re-negotiation of Debt plans with Creditors on behalf of clients. Updating client debt level/balances initially, monthly via contact with Creditors. Identifying any late payments from Clients, and advising Creditors of delays to

prevent late payment/interest charges.

2007 - 2009: City Link - Widnes Job title: Multi Drop Driver/Courier Delivery and Collection of parcels in Southport & surrounding areas. Loading and unloading of vehicle contents in line with Company Policy &

Procedures. 2005-2006 Licensed Hackney Carriage Driver – Liverpool

2004-2005: Liverpool City Council, Human Resources - Liverpool Job title: HR and Payroll Officer Responsible for processing all Payroll Information onto In-House computer

systems. Maintaining individual records for HR. Processing all payments, including Maternity Pay and Sick Pay and Overtime. Dealing with HR and Payroll related enquiries including Resignations and

Liverpool City Council pension enquiries.

1997 – 2001: Canter Levin & Berg - LiverpoolJob title: Payroll Manager/Assistant Accounts Manager/Credit Controller Responsible for all Payrolls associated duties including SSP/SMP/Overtime and

monthly payroll reports including P45/P60 production. Responsible for all Partners/Solicitors Drawings.

In the absence of the Accounts Manager, overseeing Accounts Department. Assisting the Accounts department in relation to billing, disbursement payments

on Office, Client & Deposit Accounts in line with SAR. Day to day accounting duties on Client & Office Accounts. Production of Monthly bills and Bank reconciliations. Bill production and Credit

Control duties recovering fees for Fees Earners.

1989-1996 Deacon Goldrein Green – LiverpoolJob title: Office Junior/Court Clerk/Accounts Assistant Opening of Post, Reception Duties and Answering Telephone calls, management

of Solicitors Appointment and Diary Systems Attendance at Court minute taking, Attendance at Barristers with Clients for pre-trial

conference, and detailed reporting. Basic cashiering duties and petty cash handling. Education & Training:

1983 – 1988 De La Salle High School – Liverpool Qualifications Gained: GCSE grades from B-C English Language Mathematics History Geography Physics

1988 – 1989 Milbank College - Liverpool L12 GCSE Law

1989 – Sight & Sound College - Liverpool NVQ Business Administration Level 1

2007 In house Manual handling training in line with Company Health and Safety procedures.2014 FCA Training including Financial Solutions, Complaints Procedures, Timekeeping and research and understanding of The Consumer Credit Sourcebook (CONC) Anti-Money Laundering, Compliance and Breach Awareness.2015 Quality Assurance/Compliance Training, Complaints procedures, Packaged Bank Account Complaint procedures along with ongoing FCA, TCF re-training.

Interests: I enjoy a wide variety of interest and activities including Cycling and outdoor pursuits with my family. I also enjoy reading a wide material of literature both fact & fiction based

References available on request