anticipation for a better management · dir cp-ops intervention plan operational coordination...
TRANSCRIPT
![Page 1: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/1.jpg)
General Directorate
Crisis Centre
4 mars 2016
National Crisis Centre
Anticipation for a better management
![Page 2: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/2.jpg)
1er février 2016 2
Security & Safety
in the heart of our mission!
DG Crisis Center SPF Intérieur - 2003
Security Safety
![Page 3: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/3.jpg)
1er février 2016 3
Coordination
between Ministries and Services
National Crisis Center Missions over all Ministries for emergency planning and crisismanagement in Belgium
![Page 4: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/4.jpg)
General Directorate
Crisis Centre
Nuclear Emergency Plan
![Page 5: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/5.jpg)
1/02/2016
The Nuclear and Radiological Emergency Plan
for the Belgian Territory (Royal Decree 17/10/2003)
5
• Protection population and environment/food chain
• Nuclear/radiological emergency situation (or threat) for the Belgian Territory
Goal
Coordination actions:
![Page 6: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/6.jpg)
Phasing & disciplines
Ministre
Home Affairs
Gouvernor
Mayor
Federal
Coordinaton
Committee
Provincial CC
Municipal CC Municipal EP
Municipal phase
National EP
Federal phase
Provincial EP
Provincial phase
Safety
Dir CP-OPS Intervention Plan
Operational coordination CP-OPS
09.12.2015
![Page 7: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/7.jpg)
1er février 2016 7
Crisismanagement at federal level
IRE 2008
A/H1N1 2009
![Page 8: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/8.jpg)
IRE Fleurus - 2008
24.09.2014
![Page 9: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/9.jpg)
FUKUSHIMA - 2011
30.10.2013
![Page 10: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/10.jpg)
24.09.2014
![Page 11: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/11.jpg)
General Directorate
Crisis Centre
Risk & Crisis Communication
![Page 12: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/12.jpg)
07.02.2011
Communication cycle
Identification
Risk communication
Communication plan
Crisis communication
Post-crisis
Lessons learned
![Page 14: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/14.jpg)
Communication “all hazards”:
Info-risques.be
14
![Page 15: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/15.jpg)
Crisiscommunication ?
1er février 2016 15
![Page 16: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/16.jpg)
To alert and inform the population
Monitoring
Strategic
Alert
Urgent recommandations
Continuous information
Media management
07.02.2011
Crisiscommunication – Tasks Discipline 5
![Page 17: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/17.jpg)
1er février 2016 17
Crisiscommunication – Work method
![Page 18: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/18.jpg)
Crisiscommunication - Analysis
09.12.2015
Information
• we know
Behaviour
• we do
Sensemaking
• we care
Reception of relevant information : listening
Bring the image from outside to inside
Engagement / webcare : target group oriented communication
![Page 19: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/19.jpg)
Crisiscommunication : organisation
![Page 20: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/20.jpg)
18.03.2015
Act on crisiscommunication
Direct
• Call-center
• Infosessions
• Door to door
• Flyers
• …
Web (2.0)
• Websites
• Social Medias
• …
Press relations
• Spokesperson
• Press briefing
• …
Intern
• Briefing
• …
![Page 21: Anticipation for a better management · Dir CP-OPS Intervention Plan Operational coordination CP-OPS 09.12.2015 . 1er février 2016 7 Crisismanagement at federal level IRE 2008 A/H1N1](https://reader035.vdocument.in/reader035/viewer/2022071214/6043d45082973f1cd9433f47/html5/thumbnails/21.jpg)
1er février 2016 21
Anticipation for a better management
Duty office 24h/24:
T 02 506 47 11
F 02 506 47 09
http://centredecrise.be
crisiscenterBE
crisiscentreBE