antisocial behaviour customer satisfaction survey results north community safety team community...
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Antisocial Behaviour Customer Satisfaction Survey Results
North Community Safety Team
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
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• Send you a Customer Satisfaction Survey to fill in, once the complaint is completed
• Publish the results of the Surveys
• Regularly monitor the results and use them to improve our service to our customers
When you report a complaint of antisocial behaviour, we will:
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
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the results to follow….
25 (23%) completed surveys have been returned to us, so
far
June & July Customer Satisfaction Surveys
110 were sent out
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
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Q1 By what method did you contact us to make your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
12%
4%
64%
8%
4%
8%I n person atNeighbourhood Office
Phone call toNeighbourhood Office
Antisocial Behaviouremail
Councillor
Noise Team
Other
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Q2 How easy or difficult was it to contact a member of staff to report your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
12%
28%
8%
8% 44% very easy
fairly easy
neither easy ordifficult
fairly difficult
very difficult
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Q3 Rate how quickly you were contacted about your complaint
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
72%
12%
16%
good fair poor
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Q4a How would you describe the member of staff dealing with your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
71%
13%
4%
13%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
always usually occasionally never
Helpful?
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Q4b How would you describe the member of staff dealing with your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
12%
80%
0%
8%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
always usually occasionally never
Polite?
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Q4c How would you describe the member of staff dealing with your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
13%
71%
4%
13%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
always usually occasionally never
Responsive?
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Q4d How would you describe the member of staff dealing with your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
9%
73%
5%
14%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
always usually occasionally never
Knowledgeable?
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Q5 How satisfied were you that you were kept up to date about your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
63%
25%
4%
8%
very satisfied
fairly satisfied
neither satisfiednor dissatisfied
very dissatisfied
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Q6 Overall how satisfied were you with the outcome of your complaint?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
12%60%
12%
8%
8%
very satisfied
fairly satisfied
neither satisfiednor dissatisfied
fairly dissatisfied
very dissatisfied
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Q7 Overall how satisfied or dissatisfied are you with the way your complaint was dealt with?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
17%58%
13%
4%
8%
very satisfied
fairly satisfied
neither satisfiednor dissatisfied
fairly dissatisfied
very dissatisfied
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Q8 How willing would you be to report antisocial behaviour to us in the future?
COMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETYCOMMUNITY SAFETY
8%4%
0%
17%
71%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
very willing fairly willing neither willing norreluctant
fairly reluctant very reluctant