ao world plc - ao.com | washing machines | tvs | computers...
TRANSCRIPT
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AO World plc
Capital Markets Day
Bolton Head Office and Crewe National Distribution Centre
21st September 2015
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Introduction John Roberts
Interactive update Split in to groups
Vision and category update John Roberts
Trading update Mark Higgins
Brand Andrew Kirkcaldy
Germany Kevin Monk
Q&A
Lunch Group executive team
Travel to Crewe
Logistics Dave Ashwell
Warehouse tour Split in to groups
Q&A
Depart 16:00
2
Today’s Programme
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Strategy at IPO
1. Continue to grow UK MDA business
2. Develop UK SDA
3. Launch new category AV
4. Roll UK categories to Germany and surrounding countries.
3
February 2013
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Key messages today
Long term strategy Brand
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Interactive update
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Today’s Speakers
Mark HigginsCFO
Dave AshwellGroup Logistics Director
Kevin MonkGroup International Director
John RobertsCEO
Andrew KirkcaldyGroup Brand Director
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Vision and category update
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AO Vision
Core Values: We care more
CORE PURPOSE:Being exceptional in the moments that matter
BIG HAIRY AUDACIOUS GOAL:We will become the best electrical retailer in Europe
Why?
How?
What?
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MDA Market in countries surrounding Germany
Sweden
Population 9.5m
Population Density(1) 23.0
MDA Market Size(2)(3) £0.9bn
Online Penetration(3) 13%
Denmark
Population 5.6m
Population Density(1) 131.3
MDA Market Size(2)(3) £0.6bn
Online Penetration(3) 24%
Netherlands
Population 16.8m
Population Density(1) 494.9
MDA Market Size(2)(3) £1.2bn
Online Penetration(3) 24%
Belgium
Population 11.1m
Population Density(1) 364.9
MDA Market Size(2)(3) £0.8bn
Online Penetration(3) 8%
France
Population 65.7m
Population Density(1) 119.4
MDA Market Size(2)(3) £4.5bn
Online Penetration(3) 25%
Poland
Population 38.5m
Population Density(1) 126.7
MDA Market Size(2)(3) £0.9bn
Online Penetration(3) 10%
Czech Republic
Population 10.5m
Population Density(1) 135.9
MDA Market Size(2)(3) £0.4bn
Online Penetration(3) 22%
Austria
Population 8.5m
Population Density(1) 102.2
MDA Market Size(2)(3) £0.6bn
Online Penetration(3) 18%
Switzerland
Population 8.0m
Population Density(1) 197.8
MDA Market Size(2)(3) £0.5bn
Online Penetration(3) 10%
Germany
Population 81.9m
Population Density(1) 234.7
MDA Market Size(2)(3) £6.6bn
Online Penetration(3) 14%
Source: The World Bank other than where indicated.Note: Population Density as of 2011, Population and MDA Market Size as of 2012 and Online Penetration rates for 2013E. Market size data includes VAT.(1) Population density defined as people per sq. km of land area.(2) Includes VAT and excludes MDA ancillaries.(3) OC&C Strategy Consultants, Strategic Review October 2013, commissioned by AO, referencing Euromonitor International.
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Further addressable markets – in total a £40bn+ opportunity
Germany
TV Market Size £4.8bn
SDA Market Size £2.4bn
Home Audio & Cinema Market Size
£1.0bn
Denmark
TV Market Size £0.4bn
SDA Market Size £0.2bn
Home Audio & Cinema Market Size
£0.1bn
Netherlands
TV Market Size £0.5bn
SDA Market Size £0.5bn
Home Audio & Cinema Market Size
£0.2bn
Belgium
TV Market Size £0.4bn
SDA Market Size £0.3bn
Home Audio & Cinema Market Size
£0.1bn
France
TV Market Size £2.2bn
SDA Market Size £2.3bn
Home Audio & Cinema Market Size
£1.1bn
Sweden
TV Market Size £0.5bn
SDA Market Size £0.3bn
Home Audio & Cinema Market Size
£0.1bn
Poland
TV Market Size £1.0bn
SDA Market Size £0.3bn
Home Audio & Cinema Market Size
£0.1bn
Czech Republic
TV Market Size £0.2bn
SDA Market Size £0.1bn
Home Audio & Cinema Market Size
£0.0bn
Austria
TV Market Size £0.4bn
SDA Market Size £0.3bn
Home Audio & Cinema Market Size
£0.1bn
Switzerland
TV Market Size £0.3bn
SDA Market Size £0.2bn
Home Audio & Cinema Market Size
£0.0bn
Source: OC&C Strategy Consultants, Strategic Review October 2013, commissioned by AO, referencing Euromonitor International.Note: TV, AV and SDA data reflects 2012 actual market size, including VAT.
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AV Category
Best electrical retailer in Europe
Launch AV Category – May 2014
Range Margin
Content Traffic / Customers
Delivery Proposition
People / Learn
Internal control – Brand (customer & culture)
External negotiation- Brand (revenue & offering)
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SDA Category
Best electrical retailer in Europe
Launch SDA Category – June 2013
Range Margin
Content Traffic / Customers
Delivery Proposition
People / Learn
Internal control – Brand (customer & culture)
External negotiation- Brand (revenue & offering)
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Mark – UK revenue growth & brand
Andrew – Our brand journey
Kevin – German progress leveraging internal brand
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Mark Higgins
CFO
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Expected Q2 Revenue Growth
UK ao.com revenue growth +30% year on year
UK revenue growth 20% - 21% year on year
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Other progress
Accelerated UK brand investment Encouraged by development of German business
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Andrew Kirkcaldy
Group Brand Director
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Brand and Customer
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The AO perspective of a brand
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Brand
Consumer Brand
Advertising
PR & Comms
Content Marketing
Social Media
EmployerBrand
Internal Comms
Corporate PR
Content Marketing
Advertising
People
HR
Development
Recruitment
Engagement19
Team structure
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Getting culture front and centre
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Caring – Genuine people make the differenceYou can’t pay people to care.
Driven – We are relentlessWe deliver what others can’t. We don’t give up and do whatever it takes.
Smart – We find the best wayWe are smart through understanding and innovation.
Bold – We have the courage to tryWe think in an unconstrained way to go beyond conventional limits.
Fun – If you enjoy what you do, you do it betterWork is serious and we do it with a smile on our face.
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Our Values
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Embedding our values
Embedding our values in
‘everything we do’Recruitment
InductionPerformance | Development
EngagementOffice Environment
Internal Communication
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AO Vision
Core Values: We care more
CORE PURPOSE:Being exceptional in the moments that matter
BIG HAIRY AUDACIOUS GOAL:We will become the best electrical retailer in Europe
Why?
How?
What?
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Consumer Brand
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• In February 2015 AO.com had higher market share than brand awareness
• We are simplifying the message and how we communicate to consumers
• We are creating consistency across all customer touch points & channels
• We need more consumers to be aware of us
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Brand agency review
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Brand world
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Let customers tell the story
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Social Media engagement
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Fueling customer recommendations
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Customer centric content
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Destination for content & advice
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Destination for content & advice
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PR / Content Marketing - Grow brand awareness & recover SEO
“Focus on the user and all else will follow.”Google
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PR / Content Marketing - Grow brand awareness & recover SEO
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PR / Content Marketing - Grow brand awareness & recover SEO
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• Making good progress
• Current activity working well for UK and Germany
• Accelerating investment in
– TV advertising
– PR & Content Marketing
– Other above the line activity
• Investing for the medium / long term brand build
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Key Focus on Growing Awareness
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Kevin Monk
Group International Director
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• Introduction
• Ao.de Business
• Ao.de Structure
• Highlights from our first year
• Bergheim
• Leveraging our assets across Europe
Ao.de
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Ao.de Business
• Started Trading 1st October 2014
• Located in Heppendorf & Bedberg
• One Hub – 4 outbases
• Delivering 6 days a week
• Currently 365 employees
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Ao.de Management Structure
• Dual Horizontal and Vertical Structure
• Local day to day operational and tactical control to react fast
• Best practice and strategic direction run through group
• Matrix management structure works through strength of culture across Group Executive Team
Kevin Monk
Group International Director
People Logistics Ecommerce Trading Operations Finance
AO World
Group Executive Team
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Gaining Manufacturer Support
Best electrical retailer in Europe
Launch ao.de –October 2014
Range Margin
Content Traffic / Customers
Delivery Proposition
People / Learn
Internal control – Brand (customer & culture)
External negotiation- Brand (revenue & offering)
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Market Leading Service
• Reference Trusted shops and Trust pilot and idealo
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Television Adverts
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Bergheim Ground-Breaking
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Bergheim
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Leveraging Bergheim
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Introducing the rest of the Executive Team
Steve CaunceCOO
Danny EmmettGroup Retail Operations Director
John CoulterGroup Trading Director
Dave LawsonGroup Ecommerce Director
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Dave Ashwell
Group Logistics Director
49
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50
Outbases 2014
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51
Outbases 2015
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52
Additional Warehousing
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53
Additional Warehousing
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54
Drivers
• Challenges– Ageing
– New legislation
• Solutions– Driver academy
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• The fleets we now run
– 7.5t
• Core
• ao
– 3.5t
• Driver academy
• Double run
– Premium install
– Same day
55
Fleet
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• Pick and pack
• Changing client mix
• Changing product mix
• System enhancements
• New trailers56
The past 18 months…..