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ISA Leadership Book Study “21 Irrefutable Laws of Leadership” The CFISD ISA Leadership Team continued their study of John Maxwell’s book 21 Irrefutable Laws of Leadershipon Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices. You must give up top go up.- John Maxwell Rodney White Eric May John Crumbley Norma Blenderman Tammie Bartkowiak Leadership Development Posted by: John Crumbley, Director of Information's and Application Services November 29, 2016

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Page 1: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

ISA Leadership Book Study

“21 Irrefutable Laws of Leadership”

The CFISD ISA Leadership Team continued their

study of John Maxwell’s book

“21 Irrefutable Laws of Leadership” on

Tuesday, November 15, 2016.

This week, the team shared chapter 18,

The Law of the Sacrifices.

“You must give up top go up.”

- John Maxwell

Rodney White Eric May John Crumbley Norma Blenderman Tammie Bartkowiak

Leadership Development

Posted by: John Crumbley, Director of Information's and Application ServicesNovember 29, 2016

Page 2: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 5.1 VOIP Phone

Posted by: Paula Ross, Director of Network Infrastructure and CommunicationsNovember 18, 2016

VOIP Team Converts A Site Each Day

Before Thanksgiving Break

Sites cut-over this week include:

• Cy-Creek HS 11/14/2016

• Spillane MS 11/15/2016

• Cy Woods HS 11/16/2016

• Dean MS 11/17/2016

• Jersey Village HS 11/18/2016

High Level Stages of VOIP Conversion at a Campus:

1. Deployment – Phones are placed at campus

2. Review – Review notes, outstanding issues, etc.

3. Cutover – Campus is converted to VOIP

4. Day 1 Support – Post conversion support

In an attempt to keep pace with the aggressive VOIP

conversion schedule, the VOIP team converted one

site per day the week before the Thanksgiving

holiday. The CFISD VOIP team is comprised of

Charles Newton, Roland Padilla, and David

Glennon. With the daunting amount of work

required, the team was able to solicit additional help

from Presidio, AT&T, and a campus service

technician. Leo Chan from Presidio, Stuart

Henderson from AT&T, and Richard Cruz from

Cook MS were able to step in and offer much

needed additional support.

Charles Newton Roland Padilla David Glennon

Page 3: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 5.1 VOIP Phone

Posted by: Paula Ross, Director of Network Infrastructure and CommunicationsNovember 18, 2016

VOIP Team Converts A Site Each Day

Before Thanksgiving Break

DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

DATE 11/14/2016 11/15/2016 11/16/2016 11/17/2016 11/18/2016

ROLAND

CAMPUS Dean MS KAHLA MS Spillane MS Dean MS CyWoods HS

ACTIVITY Deployment DEPLOYMENT Day 1 Support Cutover Day 1 Support

DAVID

CAMPUS CyWoods HS CyWoods JVHS JVHS CyWoods HS AM / JVHS PM

ACTIVITY Review Review Review Review Day 1 Support

CHARLES

CAMPUS CyCreek HS CyCreek HS CyWoods Jersey Village HS

ACTIVITY Cutover Day 1 Support Cutover Cutover

Stuart Henderson

CAMPUS SPILLANE MS

ACTIVITY CUTOVER

Presidio Leo

CAMPUS CyCreek HS SPILLANE MS CyWoods Dean MS CyWoods

ACTIVITY Cutover CUTOVER Cutover Cutover Cutover

Tech Richard Cruz

CAMPUS COOK MS

ACTIVITY DEPLOYMENT

The team was able to apply the divide and conquer strategy to complete the week’s conversion schedule.

Page 4: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 5.1 VOIP Phone

Posted by: Paula Ross, Director of Network Infrastructure and CommunicationsNovember 15, 2016

Quality of Service Deployed at Lamkin ES

Elizabeth Montes worked with David Deitsch

from Presidio to deploy Quality of Service

(QoS) to our first campus, Lamkin ES. QoS

refers to the capability of a network to provide

better service to selected network traffic over

various technologies. This feature lets you give

priority to critical traffic, prevent bandwidth

hogging, and manage network bottlenecks to

prevent packet drops. CFISD plans to tag

highly important voice data with special QoS

markings. The voice traffic will then take

priority over other data traffic. This will help

ensure that users will not miss out on any part

of their voice call and the call will sound crystal

clear.

Elizabeth MontesDavid Deitsch

Page 5: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Enterprise Communication Network

Paula Ross, Director of Network Infrastructure and Communications Posted by November 18, 2016

Enterprise Communications Network

Operational Highlights

.

With the ECN team’s never ending quest to find storage space

for switches, phones, wireless access points, UPS units, etc.,

Mike Raspet and Ken Gibson jumped in to support their

cause. Mike remembered that we no longer need the former

UPS room that was used to support Data Center 3. Mike and

Ken decided to clean the room and remove the leftover

supplies from the build out of Data Center 3, including three

cement pallets weighing over several hundred pounds. The

room is now clean and ready for delivery.

Page 6: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 2.3 Install Network Infrastructure Electronics – Administrative Sites

Paula Ross, Director of Network Infrastructure and Communications Posted by November 21, 2016

Cisco Switch Upgrade At

Telge Transportation Center

While most of CFISD was enjoying Thanksgiving holiday, members of the ECN team were busy upgrading

the switching infrastructure at the four transportation centers. Elizabeth Montes and Anna Senties led the

CFISD, Presidio, Gigabit, and MCA Communications effort. The team was able to convert the four sites over

the following two day window:

Monday Morning, November 21st – Telge Tuesday Morning, November 22nd - Falcon

Monday Afternoon, November 21st - Eldridge Tuesday Afternoon, November 22nd - Barker

Page 7: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 2.3 Install Network Infrastructure Electronics – Administrative Sites

Paula Ross, Director of Network Infrastructure and Communications Posted by November 21, 2016

Cisco Switch Upgrade At

Eldridge Transportation Center

Each site presented its own set of unique challenges, but the team was able to overcome all

obstacles. Three of the four transportation centers also have Early Learning Centers (ELCs) that

are network attached. Therefore, the ELC locations were converted, too.

Page 8: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 2.3 Install Network Infrastructure Electronics – Administrative Sites

Paula Ross, Director of Network Infrastructure and Communications Posted by November 22, 2016

Cisco Switch Upgrade At

Falcon Transportation Center

Upgrading the switching

infrastructure sounds fairly

straightforward, but tasks are

never as easy as they sound.

There was a significant amount of

preparation that was required,

prior to the conversion. The

conversion for each site included

the following:

• Closet Relocation

• Fiber Relocation

• Switches Configured and

Installed

• Installation of New Cabinets

• Cable Management

• Security, HVAC, Fuel

Controllers all Configured and

Verified

Page 9: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Bond Goal 2.3 Install Network Infrastructure Electronics – Administrative Sites

Paula Ross, Director of Network Infrastructure and Communications Posted by November 22, 2016

Cisco Switch Upgrade At

Barker Transportation Center

After 12+ hours on Monday and 22+ hours on

Tuesday, Elizabeth Montes and Anna Senties

were able to bring closure to an extremely

busy, but successful two day conversion. Each

transportation center is back online with new

cabinets, improved cable management, and

new Cisco switching infrastructure.

Page 10: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Enterprise Communication Network

Paula Ross, Director of Network Infrastructure and Communications Posted by November 28, 2016

Enterprise Communications Network

Operational Highlights

The Quadrant Leaders and Presidio continue to

conduct the cabling final inspections at our campuses.

Last week 14 final inspection walk-throughs were

completed by the Quadrant Leaders.

Elizabeth Montes has completed all the final

inspections for the campuses in her quadrant.

The cabling final inspections are 80% complete. The

remaining final inspection walk-throughs (campuses

listed below) should be completed by December 9th:

Current Status

Cy-Ridge HS

Andre ES Hancock ES Moore ES

Bane ES Holbrook ES Owens ES

Duryea ES Horne ES Post ES

Frazier ES Kirk ES Reed ES

Hairgrove ES Lee ES Yeager ES

Anna SentiesBrittany Matthews

Page 11: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Technology Services Daily Status for

Monday, November 28, 2016

Customer Care Center, Performance Excellence

November 28, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst

Overdue Service Request List CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Page 12: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez,

Technology Services Department

Thank you Technology Services Staff!

Post Date: November 18, 2016

Ingrid Morassini,

THANK YOU for always being there to help answer

questions and fix issues. Julia Gibson

Richard Kurtz,

Thank you for your help delivering all my Network

printers!!! You rock!! Brenda Willey

Page 13: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Thank you Technology Services Staff!

Post Date: November 18, 2016

Technology Services Mailbag

From: Steven S. Stone

Sent: Wednesday, November 16, 2016 4:35 PM

To: Becky Cook ; Larry Barrios

Subject: RE: Setups

Larry,

This has been a long time coming. I just told Becky that I would like to send

you and your team an official email of gratitude for impeccable service. I am

amazed at the response and special attention you all are giving us with the roll

out of NEW technology. Keep it up!!!

Steven S. Stone, M.Ed

Instructional Technology Training CoordinatorISC WEST

Email: [email protected]

Page 14: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Thank you Technology Services Staff!

Post Date: November 18, 2016

Technology Services Mailbag

From: Becky Cook

Sent: Thursday, November 10, 2016 5:04 PM

To: Frankie Jackson

Subject: Excellent support!

Frankie,

I just wanted to let you know how much I appreciate all the support that we’ve received from both

Larry and Paula’s teams! Larry and Austen have worked with my team to help us find a WiFi

solution that will allow teachers and students to connect wirelessly to their new Promethean

panels. It’s been quite a task and I feel confident that they both understand what is needed for our

teachers and will help us find the right solution!

Paula’s team, specifically Greg and Andrew, have spent a great deal of time helping us problem-

solve and trouble-shoot all things Google! They are extremely busy but always make time to help us

fix issues as they arise. This week, they helped us with Google Hangouts and Google Expeditions

and were most patient and kind through the process!

Both teams are the unsung heroes who quietly do incredible work behind the scenes to make things

work for CFISD! They don’t get paid enough in my book! I wanted you to know how much we

appreciate them!

Have a great evening,

Becky

Instructional Technology Director

Page 15: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Thank you Technology Services Staff!

Post Date: November 18, 2016

Technology Services Mailbag

From: Becky Cook

Sent: Thursday, November 10, 2016 4:56 PM

To: Jay Johnson Subject: Geoff Brown

Jay,

I just wanted to say how much I appreciate all the work that Geoff has

put into the new delivery database! It’s amazing what he’s been able

to do and what he’s planning to add when he gets the upgraded

version of software! He does an outstanding job of taking input and

translating that to a wonderfully simple, yet complex, tool that will help

everyone in the district!!! I wanted you to know that we all think he’s

amazing!

Thanks!

Becky

Becky Cook, M.Ed

Instructional Technology Director

Page 16: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 18, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

November 18, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Page 17: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Technology Services Daily Status for

Friday, November 18, 2016

Customer Care Center, Performance Excellence

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst November 19, 2016

Overdue Service Request List CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Page 18: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 17, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

November 17, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Page 19: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Technology Services Daily Status for

Thursday, November 17, 2016

Customer Care Center, Performance Excellence

Richard Kurtz, Customer Care Center Technician Support Analyst November 17, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Page 20: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 16, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

November 16, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Page 21: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Technology Services Daily Status for

Wednesday, November 16, 2016

Customer Care Center, Performance Excellence

November 16, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst

Page 22: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

Post Date: November 15, 2016

PEP Category 7

GOAL: 90% Employee

Satisfaction

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

Page 23: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

COMMENTS

Post Date: November 15, 2016

PEP Category 7

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

GOAL: 90% Employee

Satisfaction

• More Training Needed

We appreciate your inputs on the monthly Employee

Satisfaction Survey. Your inputs help us all improve!

You now have another format solely for requesting

tools, training, etc. Feel free to continue to include

those comments on the monthly Employee Satisfaction

Surveys or you can submit requests here:

Tools & Training

Request

Page 24: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

Annual Summary

Post Date: November 15, 2016

PEP Category 7

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

GOAL: 90% Employee

Satisfaction

Page 25: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 15, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

November 15, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Page 26: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Customer Care Center, Performance Excellence

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst November 15, 2016

Technology Services Daily Status for

Tuesday, November 15, 2016

Page 27: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Assets Team

Leonard Chance, Assets Team Leader November 14, 2016

Asset Team

Summer Construction Coordination: Dean/Bane

Leonard Chance and Geoffrey Brown attended the latest construction meeting to discuss

updates the summer construction plans for Bane Elementary and Dean Middles School. With the

number of construction projects growing, increased communication and coordination between

Technology Services, Operations and Facilities is imperative for smooth project flow.

Page 28: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Telephone Upgrade to AT&T’s VoIP:

Enterprise Communications Team Upgrading 6 Schools

November 9, 2016

2016

Oct Nov Dec

Berry Center

Cy-Lakes

Langham

Cy-Ridge

Cy-Ranch

• Cy-Falls

• Cy-Creek

• Cy-Woods

• Jersey V

• Dean

• Spillane

• Kahla

• Cook

• Smith

• Goodson

• Hamilton

• Anthony

Frankie Jackson visited Charles Newton, the project manager for the Voice over IP (VoIP) upgrade on the

Enterprise Communications Team (ECN), on Wednesday, November 9, 2016. Charles is the project manager for

the upgrade. She visited him while he was working at CyFalls High School. He explained the process and the

challenges the team is facing as they work through the tedious upgrade process. The team needs more help.

Frankie took an action to work with Paula Ross and all available resources, e.g. internal, MCA, Presidio, Triumph,

iSphere, etc., in an effort to identify additional resources. Listen to Charles Newton talk about the project here.

Status for this week:

• Cy-Falls High School was upgraded November 10, 2016

• Two additional lines were ported at Langham Creek High

School on Friday, November 11, 2016

• VoIP equipment will be placed at the following sites in the

coming week: Spillane Middle School, November 11th;

Dean Middle School, November 14th; and Kahla Middle

School, November 15th.

See the full schedule here

Page 29: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Preparations for Purchasing Video Systems Upgrade Including

Cameras for Special Education Senate Bill 507 Requirement

November 9, 2016

Frankie Jackson, met with Paula Ross, Greg Rhodes, Mike

Diaz, Kim Bowlin, Chief Bragg, and Juan Cruz on November 9,

2016 to discuss the purchases for the video security systems

upgrade RFP #16-09-4999. The cost for the video equipment to

support 10 special education classrooms with cameras is

$118,925.24. Juan has the action to break the cost down by

campus. Once he does this we will determine a funding source.

Paula, Greg, Kim, and Mike talked about the data center

backup storage for the special education classroom video

retention. Reviewed the technical details about how to configure

the storage, either with 2 nodes or 3 nodes. The RFP covered 2

nodes. To keep the special education files completely

separated from all other data in the storage area network will

require a 3rd node, at a cost of an additional $115,000.

Technical discussions are underway to determine the best

strategy.

August 19, 2016 – Develop Request for

Proposal (RFP) Bid Specification

August 31, 2016 - Submit RFP to

Purchasing

September 8, 2016 – October 9 – Solicit bid

to prospective venders

September 23, 2016 - Evaluation and assess

options

September 27, 2016 - Make formal

recommendation

October 10, 2016 – Request RFP Approval

by the Board of Trustees

October 18, 2016 – Meet with Finance and

Police Department to discuss technical

details and funding schedule

• November 10, 2016 – Order and be

prepared for installation

TIMELINE

Page 30: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Defining the District Communication Plan During a Campus

Crisis and Touring the Police Department Dispatchers

November 9, 2016

Frankie Jackson participated in a meeting at the police department on Wednesday, November 9, 2016 to

work on defining the district communication plan during a campus crisis. A copy of the presentation is here.

After the meeting, Frankie took a tour of the police department’s dispatch center where she was able to

talk to the police officers about the new phone system and technology. They were very complementary.

They are loving the new technologies and had great words of appreciation for our staff.

Police Dispatcher at the Police Station

Page 31: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Device Integration and Imaging (DII) Team Organizational

Responsibilities Revised

November 9, 2016

Frankie Jackson

and Larry Barrios

met on Wednesday,

November 9, 2016

to finalize the

Device Imaging and

Integration (DII)

team organizational

responsibilities,

including job

responsibilities.

Katie Hernandez

took the new

responsibilities and

updated the

organization chart.

Thank you Katie.

Page 32: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Aruba’s Chief Technology Officer and Hewlett Packard

Enterprise Senior Chief Technologist Visit

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer November 8, 2016

On Tuesday, November 8, 2016,

Aruba’s Chief Technology Officer

(CTO), Partha Narasimhan and Mark

Pearson, Hewlett Packard

Enterprise’s (HPE) Sr. Director and

Chief Technologist visited with Jack

Martin, Rick Baxter with Aruba, along

with Craig Wall and Dave Kapavik

with Layer3.

Frankie Jackson and Stuart Snow,

including staff from the Enterprise

Communications Network (ECN)

team, enjoyed the opportunity to

learn about Aruba and HPE’s

upcoming plans, as well as hearing

about Aruba’s vision of the future and

how Aruba is involved. We then had

the opportunity to ask question about

Aruba and the wireless network

landscape in the future.

The most exciting part of the conversation was discussing how

new wireless technologies can improve student learning. We

discussed developing a future technology that merges wireless

network data with student rosters and other pertinent information

about the student to improve the student’s learning experience.

We also discussed opportunities to bring home connectivity to the

home of students in low income areas.

Partha Narasimhan, Arbua Chief Technology Officer

Page 33: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Assets Team

Leonard Chance, Assets Team Leader November 9, 2016

Asset Team

Focus on E-Rate: Campus Verification

Leonard Chance, Ashley Katzenberger, David Rodriguez,

Geoff Brown and Cassandra Slade (not pictured) converged

on Francone Elementary to verify the work that has been done

by our vendors to improve the infrastructure at our campuses.

It is imperative that the accuracy of the inventory as it pertains

to the E-rate must be 100%. Physical verification and

meticulous reporting are necessary for the district to receive

reimbursement for infrastructure costs.

Page 34: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Posted by

Assets Team

Leonard Chance, Assets Team Leader November 11, 2016

Asset Team

Focus on E-Rate: Interdepartmental Coordination

Leonard Chance and Geoffrey Brown had the opportunity to meet with Paula Ross, Janette

Martinez and Katharine Hernandez to further discuss the effects of E-Rate on their respective

departments. One of the primary purposes of this meeting was to discuss procedural changes

that are needed to make sure that we are in compliance the directives for E-Rate, as defined

the USAC( Universal Service Administrative Company).

Page 35: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Birkes Elementary

Technology Service Center

Replacing Network Printers

Sustainability Team

Posted by: Doug Baker Service Center Supervisor November 11, 2016

The Technology Service Center

has begun replacing old network

printers in Zone 2 on the south side

of 290. We hope to be finished with

11 of the elementary schools in that

zone before the Christmas break.

That will leave only 5 elementary

campuses left in Zone 2 when 2017

begins.

Art Ramirez (pictured) is almost

completely finished with the

network printer replacements at

Birkes Elementary.

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Technology Service Center

Technician Helping Teachers

Sustainability Team

Posted by: Frank Adian Service Center Manager November 11, 2016

Service Center technician Jose

Vargas was notified that there

were four class rooms at Arnold

Middle School that did not have

mounted class room projectors.

Jose jumped into action to obtain

projectors for these class rooms

and installed all of them in a

timely manner. This is just one

example of how our service

technicians support the District’s

teachers to provide students with

more opportunities to learn.

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Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Addressing Campus Concerns about Technology Support at

Robison Elementary

November 11, 2016

Frankie Jackson worked with Jay Johnson during the week ending November 11, 2016, to finalize the Human

Resources Personnel Services concern submitted on October 19, 2016 by Robison elementary. Frankie and Jay,

with Jennifer Miller’s support, pulled historical service information to analyze the work that had been completed

at Robison. They also looked at customer survey responses and average response times by priority. See here to

read the response back to Human Resources.

As a secondary measure of follow-up, Frankie Jackson visited Robison elementary on November 11, 2016. She

checked wireless connections (indoor and outdoor), including using a personal device (Bring Your Own

Technology). As shown in the following picture on the left, the outdoor wireless strength was excellent. In walking

across the street as far as one could walk, the wireless never lost connectivity. This is great news.

She also met with Brandon Splawn, the computer technician supporting Robison, to talk about the technology

needs at the school. We walked around to find the teacher that had submitted the complaint however a substitute

teacher was in her room. This campus will be on the watch list to assure service is provided in a timely manner.

Brandon Splawn, Computer Technician Supporting

Robison Elementary

Robison Elementary Outdoor

Wireless Connection:

This is how far the outdoor

wireless stay connected!

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Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 14, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

November 14, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

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Posted by

Technology Services Daily Status forMonday, November 14, 2016

Customer Care Center, Performance Excellence

November 14, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst

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Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 11, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical

systems.

November 11, 2016

addressing

issues at

Rennell

Elementary

School.

Contact has

been made

with our

district support

staff and

Harris County

to resolve a

Moodle issue.

Core Network

and

Telecommunicati

on Services for

Mission Critical

Systems Are Up!

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Posted by

Technology Services Daily Status forFriday, November 11, 2016

Customer Care Center, Performance Excellence

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst November 11, 2016

Page 42: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Secondary Report Card Processing

Information Services and Applications (ISA)

Rodney White, Manager of Operations and Support ISAPosted by November 10, 2016

Dorothy Tong

Ann Sempe Belinda Smith

Lee Honeycutt

Report cards for all middle school and high school students

were processed this week. It takes a team of skilled

individuals to coordinate the completion of grade entry by

teachers, clean up of grades by campus office personnel, the

processing of various programs to capture and post report

cards. Also, the physical labor involved with printing and

sealing over 60,000 report cards to be mailed home.

The team that performs all these processes consists of Belinda

Smith, Ann Sempe, Lee Honeycutt and Dorothy Tong.

Thanks to all for your awesome work!

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TSDS PEIMS Fall Submission

Information Services and Applications (ISA)

Norma Blenderman, PEIMS CoordinatorPosted by November 10, 2016

The PEIMS Department is continuing their hard work on the fall

submission of the PEIMS data.

Marta Bott and Pat Maldonado are diligently verifying student

data and correcting errors in the eSchool database. Renee Peel

is scrutinizing the TSDS database to ensure that our student

demographic data matches the state. This week we had

assistance from Ann Sempe and Belinda Smith with staff errors in

the master schedule.

Great Team Work! Thank You!

Pat Maldonado

Ann Sempe Belinda Smith

Renee PeelMarta Bott

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HR OnBoarding – Paperless Processing

Information Services and Applications (ISA)

John Crumbley, Director of Information Services and ApplicationsPosted by November 9, 2016

Phase Two

Workflow

Processing

and Data

Mapping

John Crumbley Kathleen Corbett Janet Grayson Joanne Oppelt

Frankie Jackson (taking the picture) Eric May Susan Greer Kim Wood Kala Holler

Susan Greer

Weekly Project Status Meeting

The forms were reviewed by

payroll as well as the Substitute

office.

The team had a great discussion

centered around measuring the

efficiency and time saving this

new process will provide.

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Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 10, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical

systems.

November 10, 2016

ECN is

addressing

issues at

Rennell

Elementary

School.

Contact has

been made

with our

district support

staff and

Harris County

to resolve a

Moodle issue.

Core Network

and

Telecommunicati

on Services for

Mission Critical

Systems Are Up!

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Posted by

Technology Services Daily Status for

Thursday, November 10, 2016

Customer Care Center, Performance Excellence

Richard Kurtz, Customer Care Center Technician Support Analyst November 10, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

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CFISD Enterprise Wide Area Network Build-Out

and Internet Expansion Continues to be a Priority

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer November 1, 2016

On Tuesday, November 1, 2016, Frankie Jackson met with Oscar

Villar, Polly Gifford (EPS), Mike Raspet, Andrew Tran, Greg

Rhodes, and Paula Ross to discuss the following topics:

• Building out of the fiber network in the Bridgeland area

(Southwest side of the district)

• Completing the redundancy fiber links. There are areas of the

district that are vulnerable for a fiber cut where there isn’t a

redundant network connection path

• Considering Internet peering with a direct connection straight to

Microsoft and Google and Internet 2.

• Bidding Internet services as our ICTX contract will be up in 2017

• Assessing the e-rate schedule for requesting reimbursements

for Internet, new schools, and redundancies in fiber links.

As a result, the following RFPs will be solicited with a plan to go to the February 2017 board meeting for approval.

• RFP #1 Internet Services, Peering options, and Internet 2

• RFP #2 Fiber connections for redundancy

• RFP #2a Fiber connections for new schools

• RFP #3 Network electronics for new schools

Oscar Villar, Polly Gifford (EPS), Mike Raspet, Andrew Tran, Greg Rhodes, Paula Ross, and

Frankie Jackson (not pictured)

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Cy-Woods HS

Carlton Center

Cy-Ranch HS

Spillane MS

Smith MS

Goodson MS

Hamilton MS

Salyards MS

Black ES

Warner ES

Keith ES

Farney ES

Pope ES

Robison ES

Hamilton ESSampson ES

Ault ES

Moore ESSwenke ES

Cy-Ridge HubCy-Ridge HS

Cy-Falls HSLabay MSDanish ESAdam ESWillbern ESEmmott ESFiest ES

Hairgrove ESLowery ESOwens ESTelge Ag BarnEldridge Transp.

Eldridge AgELC Smokey Trail

Bleyl HubBleyl MSCy-Creek HSWindfern HS

ALC EastCampbell MSFrancone ESHancock ESMatzke ESYeager ESPridgeon StadiumFalcon Annex

Falcon TranspWindfern AnnexMaintenance Ctr

Dean MSJersey Village

Cook MSLee ESBane ESKirk ESBang ESFrazier ESGleason ES

Holbrook ESPost ESReed ESFood Ser Warehouse

Food Production

Berry Center Hub

Cy-Fair HSLangham CreekAnthony MSAragon MSArnold MSTruitt MS Postma ES

Birkes ESCopeland ESLamkin ESHolmsley ESHorne ESMillsap ES

Rennell ES

Police StationTelge Transp.Science Resource and Exhibit Centers

Barker Transport.

Cy-Lakes HSCy-Park HSCy-SpringsHopper MS

Kahla MSALC WestThornton MSWatkins MSAndre ESDuryea ESMcFee ESRobinson ES

Metcalf ESEmery ESHemmenway ESJowell ESLieder ESSheridan ESTipps ESWalker ESWilson ES

Bridgeland HubCyPark HS

Elementary #55Westgreen Trans.Cold StorageNew Schools

Data Center 4Data Center 3

1 2 3 4 5 6 7

CFISD Enterprise Wide Area Network Build-Out

to Connect New Sites Continues to Expand

Page 49: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Schedule as of November 3, 2016

Telephone Upgrade with AT&T’s VoIP

November 3, 2016

2014 2015

SepJan - May Jun July Aug

20172016

Oct

Contract

Negotiations

Design

Scheduled

behind

technology

upgrades

Bleyl Carlton Center CyFair Annex Andre ES Arnold MS CySprings HS CyFair HS CyPark HS Hopper MS Lamkin ES

Design

Cabling

Scheduled

behind

technology

infrastructure

upgrades

Nov Dec

Berry Center

Cy-Lakes

Langham

Cy-Ridge

Cy-Ranch

• Cy-Falls

• Cy-Creek

• Cy-Woods

• Jersey V

• Dean

• Spillane

• Kahla

• Cook

• Smith

• Goodson

• Hamilton

• Anthony

Jan

Keith ES

Postma ES

Danish ES

Duryea ES

Farney ES

McFee ES

Hamilton ES

Robison ES

Lee ES

Sampson ES

Ault ES

Birkes ES

Copeland ES

Holmsley ES

Moore ES

Robinson ES

• Aragon

• Truitt

• Thornton

• Campbell

• Labay

• Salyards

• ALC East

• ALC West

• Black ES

• Warner ES

Feb

Build Network Quality of Service

(Prioritize phone network traffic 1st)

Stabilize

Document

Improve

Police Department

Training:

- 8/25/2016

- 8/26/2016

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Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Schedule as of November 3, 2016

Telephone Upgrade with AT&T’s VoIP

2014 2015

April

20172016

MayMar

• Horne ES

• Swenke ES

• Millsap ES

• Rennell ES

• Emery ES

• Metcalf ES

• Hemmenway

• Jowell ES

• Adam ES

• Lieder ES

• Sheridan ES

• Tipps ES

• Walker ES

• Willbern ES

• Francone ES

• Wilson ES

• Emmott ES

• Fiest ES

• Hairgrove ES

• Hancock ES

• Lowery ES

• Matzke ES

• Owens ES

• Yeager ES

• Bane ES

• Kirk ES

• Bang ES

• Post ES

• Frazier ES

• Gleason ES

• Holbrook ES

• Pope ES

• Reed ES

• Woodard

• Pridgeon Stadium

• Food Service Annex

• Telge Transportation

• Science Resource Center

• Eldridge Transportation

• Food Production Center

• ELC II - Smokey Trail

• Barker Cypress Transportation

• Falcon Annex

• Falcon Transportation

• Maintenance Center

• Operations

• Windfern Annex

• ELC I - Falcon Road

• Facilities

• Watkins MS

• Adaptive Behavior Center

June

• Instructional

Support

Center

• Instructional

Support

Center -

West

November 3, 2016

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Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer November 1, 2016

Report to the Long Range Planning Committee

On the 2014 Bond Technology Infrastructure

Frankie Jackson participated in a meeting on Tuesday, November 1, 2016 from 6:00 – 8:00 p.m. with the Long

Range Planning Committee members to review the progress of the 2014 Bond Referendum. She was at the

meeting to specifically address the technology infrastructure component of the Bond. A copy of the

presentation is here. Frankie was proud to see the technology infrastructure component of the bond be

highlighted first, as shown page pages 3-6. Committee members expressed their gratitude for staying on

course and accomplishing a great amount of work in a small period of time. The presentation was well

received!

Page 52: “21 Irrefutable Laws of Leadership”€¦ · “21 Irrefutable Laws of Leadership” on Tuesday, November 15, 2016. This week, the team shared chapter 18, The Law of the Sacrifices

Frankie Jackson confirmed and filled 2015-2016 E-Rate funding reimbursements with ESC12 E-Rate Works, the district’s E-Rate consulting firm, to certify and request funds to be transferred to the district from the Universal Service Administrative Company (USAC). A total of $963,734.42 is scheduled to be released to the district within the next month.

The following table shows a breakdown of the services that are refundable. The entire team is to be commended for these district savings. In particular, Katie Hernandez is instrumental in making sure all of the paperwork is appropriately filed. This is a monumental effort and Katie’s work is greatly appreciated!

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer November 3, 2016

E-Rate 2015-2016 Funding Reimbursement On the Way from

the Universal Service Administrative Company (USAC)

Service Provider Service Actual CostE-Rate

Reimbursement

Southwestern Bell Telephone CompanyLocal Phone-Plexar & Plain Old Telephone Service (POTS)

$ 920,079.74 $368,031.90

Interfacing Company of Texas, Inc. 10 gig Ethernet $ 126,000.00 $75,600.00Cogent Communications, Inc. 10 gig E $ 36,000.00 $21,600.00

Phonoscope Enterprises Group, LLC Dark Fiber $ 349,164.20 $209,498.52

Phonoscope Light Wave, IncBandwidth for Interconnectivity between Data Centers

$ 469,650.00 $281,790.00

AT&T Corp. VoIP $ 18,035.00 $7,214.00

$ 1,918,928.94 $963,734.42

E-Rate Reimbursements for Category 1 Funding in 2015-2016

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Request For Proposals Submission Timeline is

Set Working to Expand the District’s Network

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer November 4, 2016

As a result of the meeting held on November 1, 2016, with

Frankie Jackson, Oscar Villar, Polly Gifford (EPS), Mike

Raspet, Andrew Tran, Greg Rhodes, and Paula Ross to

discuss the district’s network expansion projects, the

following Request for Proposal (RFP) timeline is set. The

preparation of the RFPs with specific details with scopes of

work are being developed. Thanks to Kim Bowlin for her

attention to detail in preparing a strict timeline that will

ensure the team makes the agenda for the February 2017

board meeting.

RFPs In Work to Expand the District’s Network

Target for Approval is February 2017

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Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

2014 Bond Goal Implementation Status

As of November 4, 2016

November 4, 2016

Goal 3.1 Goal 3.1Goal

1Goal

1Goal

4Goal

4Goal

1Goal

2Goal 3.1 Goal 3.2 Goal 5.1 Goal 5.2 Goal 5.2

Goal 5.3

Goal 5.2

Wave 2A

Wave 2B

Wave 1

Wave 4

Wave 5A

Wave 5B

Wave 10

Wave 3

Wave 2C

Wave 6

Wave7

Wave 8A

Wave 8B

Wave9A

Wave 11

Grade ClusterInstall

Cabling Planned

Install Cabling

New

Replace Old

Wireless

Install Dense

Wireless

Connect Wireless to DC 3

Connect Wireless to DC 4

Install Outside Wireless

Replace Network

Electronics

Connect Fiber

Network

Upgrade Power and

AC

Replace Phones w/

VoIP

Replace 15-16

Devices

Replace 16-17

Devices

Replace Network Printers

UpgradeZEN to

LANDesk

Network HUBS 100% 100% 100% 100% 100% 100% 83% 100% 100% 100% 17% 100% 100% 17% 100%High Schools 100% 100% 100% 98% 100% 100% 89% 100% 100% 100% 11% 100% 100% 13% 100%

Middle Schools 100% 100% 100% 100% 100% 100% 98% 100% 100% 95% 6% 100% 100% 13% 100%Elementary 100% 100% 98% 98% 100% 100% 28% 100% 100% 0% 4% 100% 100% 24% 100%

Overall Estimated

Completion100% 100% 99.54% 99% 100% 100% 75% 100% 100% 74% 9% 100% 100% 17% 100%

The 2014 Bond Goal implementation status is shown in the following table. The percent status shows the

overall completions by grade cluster and 2014 Goal Technology Infrastructure Project goals, with the waves of

implementations. The full detail of the schedule by campus can be viewed here.

All details about the 2014 Bond Technology Infrastructure Implementation is available here.

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Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer October 14, 2016

Communicating the Status of Technology Purchases in the

Workflow of Delivery of Products

On November 4, 2016, Frankie Jackson met with Kim Bowlin, Geoff Brown, and Becky Cook to status open action items related to improving the process of communicating the status of technology purchases in the workflow of delivery of products. are ready to be trained.

This is the 4th meeting focused on this process.

The transformation team has made great headway! Click here to see the new process for checking status and

viewing a calendar showing the delivery schedules. The following are the next steps.

Technology Services received technology order Technology Acquisition team processed technology

order Technology order received by the vendor Technology order scheduled for delivery Technology order delivered to campus Technology order installed at the campus/site Technology training provided at the campus/site

Technology

Purchases and

Delivery

Schedules

• Upgrade the calendaring and integration software, Caspio.

• Establish a nightly download with eFinance PO data.

• Further define the process so vendors can send updated

delivery information about technology purchases

• Define check points in the work flow so additional details

of where the order is in the process can be available. For

example, track the following dates:

Becky Cook plans to link to the Technology Services

Acquisition webpage from the Instructional

Technology webpage so campus staff and principals

will have more information about the technology

arriving at their campus. This is great news!

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Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on November 9, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

November 9, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

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Posted by

Technology Services Daily Status forWednesday, November 9, 2016

Customer Care Center, Performance Excellence

November 9, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Richard Kurtz, Customer Care Center Technician Support Analyst

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[]Acquisition Team

Meets With Lenovo And Prime Systems

Acquisitions Team

Posted by: Jay Johnson, Director Acquisition, Assets, and Sustainability November 8, 2016

Kim Bowlin the Acquisition team leader hosted a meeting with Lenovo and Prime Systems representatives.

The objective of the meeting was to find ways to improve and speed up the delivery process for delivery of

the new computer. Attending the meeting from left to right were Kim Bowlin (Acquisition team leader),

Charlene Lawhun (Lenovo Hybrid Account Executive), Lynn Kirchner-Wells (Lenovo Field Account

Executive), Johnny Chen (Prime Systems General Manager), and Jay Johnson (AAS Director).

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Posted by

Leadership and Vision

Paula Ross, Director of Network Infrastructure and Communications November 7, 2016

Organizational AnnouncementMichael Raspet

Project Manager for Facilities Related Projects

Our department is announcing an organizational

change within our team(s). Technology Services is

pleased to inform you that Michael Raspet will be

transitioning to a newly created position of Project

Manager. His role will be to function as the primary

interface between our department and the Facilities

department. As everyone is well aware, our current

project and operational workload is high. The

Facilities department also has a significant

workload that ultimately has a direct impact on our

department. Each quadrant lead is still responsible

for the sites within their quadrant, but the plan is for

Michael to help manage the Facilities related tasks

associated with both new construction sites and

newly renovated sites.

Michael Raspet

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Posted by

Leadership and Vision

Paula Ross, Director of Network Infrastructure and Communications November 7, 2016

Organizational AnnouncementMichael Raspet

Project Manager for Facilities Related Projects

Not all tasks have been identified, but below is an

outline of the tasks that fall within the project

manager scope:

• Attend the Facility department meetings

• Coordinate with the ECN quadrant leader(s)

• Coordinate with Facilities department project

managers

• Single point of contact for Phonoscope fiber

work within the district

• Single point of contact for coordinating vendor

work, e.g. switching, wireless access points,

etc.

• Coordinate with ECN VOIP team

The goal with this type of key organizational

move is to improve our effectiveness and to help

us prepare for the opportunities and challenges

ahead.

Please join me in welcoming Michael Raspet to his new role!

Michael Raspet

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Enterprise Communication Network

Paula Ross, Director of Network Infrastructure and Communications Posted by November 4, 2016

Enterprise Communications Network

Operational Highlights

The Quadrant Leaders and Presidio continue to

conduct the cabling final inspections at our campuses.

Last week 13 final inspection walk-throughs were

completed – 7 by Elizabeth and 6 by Anna.

Issues were identified at 5 of the campuses inspected

this week. The Quadrant Leader will engage with the

vendor to ensure the issue is addressed.

Below are the inspections completed this week:

Campus DateSite

InspectionCampus Date

Site Inspection

Bang ES 11/2/16 Complete Black ES 10/31/16 Complete

Danish ES 11/2/16 Complete Farney ES 10/31/16 Complete

Emmott ES 11/2/16 Complete Hamilton ES 10/31/16 Complete

Francone ES 11/2/16 Complete Lamkin ES 10/31/16 Complete

Gleason ES 11/2/16 Complete Millsap ES 10/31/16 Complete

Willbern ES 11/2/16 Complete Robison ES 10/31/16 Complete

Sampson ES 10/31/16 Complete

Anna Senties Elizabeth Montez

Network closet at Francone Elementary

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Posted by

Enterprise Communications Network

Paula Ross, Director of Network Infrastructure and Communications Posted by November 7, 2016

Enterprise Communications Network

To finalize the wireless dense

deployment effort at all of our

campuses, the ECN team is

doing final walk-throughs at all of

the campuses.

The effort is starting with the

middle school campuses and

being led by Ray Leung. The

final inspection walk-throughs

have been completed at Arnold

and Thornton Middle Schools.

Below is the schedule for this

week:

Monday, 7 November

· Anthony Middle School

· Aragon Middle School

· Kahla Middle School

Tuesday, 8 November

· Cook Middle School

· Campbell Middle School

Arnold Middle School Thornton Middle School

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Posted by

Bond Goal 6.1 Technology Infrastructure for Campus Upgrades

Paula Ross, Director of Network Infrastructure and Communications Posted by November 4, 2016

Satellite Cold Storage Facility

Begins To Take Shape

Elizabeth Montes contacted the Facilities project manager, Micah Hawking, regarding the cold storage site.

Facilities was planning to order and install Trippline UPS units. Elizabeth told Micah that Liebert UPS was the

district standard and suggested that Micah order Liebert UPS. Elizabeth is waiting for confirmation from Micah.

In addition, Elizabeth has requested a CAD drawing that will be used to generate a heat map for wireless

access point placement. Lastly, Elizabeth has requested the status of Phonoscope connectivity.

Satellite Cold Storage Facility

Bond 6.1

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Bond Goal 6.1 Technology Infrastructure for Campus Upgrades

Paula Ross, Director of Network Infrastructure and Communications Posted by November 4, 2016

New Matzke Elementary Scheduled

To Be Online May 2017

Anna Senties is working with the Facilities project manager, Jesse Clayburn on the new Matzke Elementary

School. Anna has scheduled a meeting for Wednesday, November 9, 2016 between Technology Services,

Facilities, and Layer3 Communications to discuss the placement of the wireless access points.

New Matzke Elementary

Bond 6.1

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Enterprise Communication Network

Paula Ross, Director on Network CommunicationsPosted by November 4, 2016

Enterprise Communications Network

Operational Highlights

Ray Leung worked with Layer 3 Communications to adjust airtime utilization (or channel utilization) for our

wireless network. Although we have a brand new, robust wireless network that provides fast access for new

devices, we were still receiving complaints about slow wireless access. As it turns out, the complaints were

coming from users that have older edge devices.

After Ray adjusted the channel utilization to better accommodate both old and new devices, the user

response has improved dramatically.