“good to great” applied to coaching - ustfccca · great organizations of any type. i’m...
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“GoodtoGreat”AppliedtoCoaching
ArtieGuldenUtahStateUniversity
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Background:GrowingUp
• Bucknell CrossCountryandTrack&Field
• Dad’sCrossCountryCamp
• DreamtocoachwithDad
• May19th,2001
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Background:Professional2003-2005-UW-MadisonMSdegreeLodiHighSchoolsprintandhurdlecoach
2005-2006-MontgomeryAcademyTeacherandCrossCountry/TrackCoach
2007-2008-BYU- MBAdegree
2009-2015-HealthcareAdministratorinTexasandIdaho
2012-2013-HighlandHighSchoolCrossCountry/TrackCoach
2013-2015-IdahoStateVolunteerDistanceCoach
2015- presentUtahStateDistanceCoach
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SouthlandTransformation
• January- June2009• AtriskofStateshutdown• NOtherapystaffinJanuary• LostmoneyinFebruary• ToldtofireChiefNurseinMarch(Ididn’t)• 62knetincome
• July- December2009• 30%patientincrease• 0deficiencyStateinspection• >600knetincome
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Implemented/StayedTruetoPrinciplesinGoodtoGreat
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GoodtoGreatbyJimCollins
• Identifiedcompaniesthatexperiencedsustainedexcellence(15+years)• Identifieddirectcomparisoncompanieswithrelativelyflatresultsduringsameperiod• Analyzedalldataandeverythingthatcouldhaveimpactedcompanyperformance• Useddatatomakeempiricaldeductions-buildatheorydirectlyfromevidence
GoodResults
GreatResults
What’sInsidetheBlackBox?
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“Thismightcomeasasurprise,butIdon’tprimarilythinkofmyworkasaboutthestudyofbusiness…Rather,Iseemyworkasbeingaboutdiscoveringwhatcreatesenduringgreatorganizationsofanytype.I’mcurioustounderstandthefundamentaldifferencesbetweengreatandgood,betweenexcellentandmediocre.Ijusthappentousecorporations…becausepublicallytradedcorporations,unlikeanyothertypesoforganizations,havetwohugeadvantagesforresearch:awidelyagreedupondefinitionofresultsandaplethoraofdata.Thatgoodistheenemyofgreatisnotjustabusinessproblem.Itisahumanproblem.”(Collins,15-16)
GoodResults
GreatResults
What’sInsidetheBlackBox?
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GoodtoGreat- JimCollins,2001
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GoodtoGreat- JimCollins,2001
Today’sFocus-TheBuildup/DisciplinedPeople
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DisciplinedPeople:Level5Leadership
• JimCollinswantedtheteamto“ignoretheexecutives”butthedatawonas“thereissomethingconsistentlyunusualaboutthem”• GoodtoGreatexecutives“allcutfromthesamecloth”• Level5leaderschanneltheirambitionfirstandforemostfortheinstitution,notthemselves• Level5leadersblendextremepersonalhumilitywithintenseprofessionalwill• Usuallynothigh-profileleaderswithbigpersonalities- morequiet,reserved,self-effacingbutfanaticallydrivenwithunwaveringresolve
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GoodtoGreat-JimCollins,2001
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EvolutiontoLevel5Leader
• GoodtoGreatcompaniesallhadLevel5leadersthatembodiedallfivelayers• CanindividualsevolvetoLevel5?Yes• Lotsoffactorscanhelpindevelopment• Self-evaluation,reflection,consciousgrowth• Mentor,greatteacher,lovingparents• Significantlifeexperience
• Nodistinctlistofstepsinprogressingupthepyramid
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EvolutiontoLevel5Leader,cont.
• “Mybestadvice,basedontheresearch,istobeginpracticingtheothergood-to-greatdisciplineswediscovered.WefoundasymbioticrelationshipbetweenLevel5andtheremainingfindings.…Thinkofitthisway:ThischapterisaboutwhatLevel5’sare;therestofthebookdescribeswhattheydo.Leadingwiththeotherdisciplinescanhelpyoumoveintherightdirection.”(Collins,38)
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ContinuedSuccess
• Level5leadersambitionfirstandforemosttothecompany• Careaboutlong-termsuccessbeyondtheirleadership• “Iwanttolookoutfrommyporchatoneofthegreatcompaniesintheworldsomeday”
• Comparisoncompanyleadersgotresultsbutnotsustainedexcellence• ¾ofcomparisoncompanieshadexecutiveswhosettheirsuccessorsupforfailure,choseweaksuccessors,orboth• Concernedmorewiththeirownreputationforpersonalgreatness
• Level5leaderssetuptheirsuccessorsforevengreatersuccess,whereasegocentricLevel4leaderssetuptheirsuccessorsforfailure
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CaseofTwoLeaders-
• LeeIacocca- TheShowHorse• SavedChryslerfromdeathbutbecamemoreabouthimthanthecompany• Chrysler”rosetoaheightof2.9timesthemarket”• HedivertedattentiontobecomeacelebrityCEO- book,commercials,etc• “RunningChryslerhasbeenabiggerjobthanrunningthecountry…Icouldhandlethenationaleconomyinsixmonths”
• Successnotsustained- stockfell31%behindmarket• DarwinSmith- ThePlowHorse
• Who???• CEOofKimberly-Clark• Savedcompanyfromdeath/generatedstockreturns4.1timesthemarket• Didnotshyawayfromtoughdecisions• Carriednoairofself-importance- oftenfoundassistingtheplumbersandelectricians• “Ineverstoppedtryingtobecomequalifiedforthejob”
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Level5Leaders
• Sport- broughtaboutsustainedexcellence• GreggPopovich• BillBelichick• MarkWetmore
• Comparison- twogoodfriends• JimValvano- becameNCStatecoachin1980
• 1983NationalChampionship• CoachandADin1986,motivationalspeakertour• ForcedtoresignasAD1989andcoach1990
• MikeKrzyzewski- becameDukecoachin1980• Builtprogramoflastingsuccess• Over1,100wins• Nationalchampions1991,1992,2001,2010,2015
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Level5LeadershipinCoaching
• Weareallleaders
• Whatkindofleaderswillwechoosetobe?
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Level5LeadershipinCoaching,cont.
• Evaluateourselves• ProfessionalWillandPersonalHumility• WindowandMirror
• CoachingisArtandScience• Focusonprogram• Focusonindividuals
• Buildtheyoungpeople• Whocantheybecome?• Whataretheirdreams?
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DisciplinedPeople:FirstWho,ThenWhat
• GettherightpeopleonthebusFIRST• Rightpeoplemakeadaptationeasier• Problemtomotivatelargelygoesaway• Wrongpeoplenevermakesomethinggreat
• DickCooley- formerCEOofWellsFargo• “Idon’tknowwhereweshouldtakethiscompany,butIdoknowthatifIstartwiththerightpeople,askthemtherightquestions,andengagetheminvigorousdebate,wewillfindawaytomakethiscompanygreat”• From1983to1998outperformedthegeneralmarketover3timesandindustrymarketby5times
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TheRightPeople
• Peoplearenotyourmostimportantasset,therightpeopleare
• Nucor• Youcanteachfarmershowtomakesteel,butyoucan’tteachafarmerworkethictopeoplewhodon’thaveitinthefirstplace• BuiltplantsinNorfolk,NEandPlymouth,UT• Extremelylowturnover,highlyproductiveworkers,incredibleresults
• The“RightPeople”definedbycharacterattributes
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TheRightPeople
• Rigorousnotruthless• Cultureofconsistentlyapplyingexactingstandardsatalltimes• Don’tburdenthoseachievingwithpeoplewhoarenot
• Don’tsettle• Whenindoubt,don’thire- keeplooking• Bestpeopledon’tneedtobemanaged
• Whenachangeneedstobemade,ACT
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UtahStateCrossCountry
• Unrealizedpotential
• 2015season- menlastinconferenceandregion,womennotmuchbetter
• SarahGriggsandItookoverthedistanceprograminDec2015
• Firstwho- madesuretherightpeopleonthebus
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DillonMaggard
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MoreApplicationtoCoaching
• Recruiting
• Firstwho,thenWHAT
• SetRigorousStandards
• Whenchangeneedstobemade,ACT
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GoodtoGreat:DisciplinedThoughtandAction
• Justscratchedthesurface
• Applicationoftheprincipleswillhelpbuildagreatprogram
• Noshortcuts
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ALastThought
• Improvementandprogressionisnotlinear
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Othersuggestedbooks
• BuilttoLast- JimCollins
• The5DysfunctionsofaTeam- PatrickLencioni