“THEREALIMPACTOFAIATUTILITIES”ISITTIMEFORUTILITIESTOPUTTHEIRHEADSINTHECLOUD&AI?

INTRODUCTIONS

• ObeEverett–DirectorPMOandBusinessSystemsSupport,LouisvilleWaterCompany

• VikramTakru–Founder&CEO,KloudGin

Water Distribution Assets: •  4,236 miles of water main •  54,278 valves •  315,357 services •  24,481 fire hydrants •  66 booster pump stations •  33 tanks

LOUISVILLEWATERPROFILE

STANDARDIZE,SIMPLIFY,CONSOLIDATE

•  Simplifycommonbusinesstoolsforallofouroperationalareas• ConsolidatedPortfolioincludes:

•  EBS•  CCB• WAM•  PeopleSoft•  OUCSS•  KloudGinIntelligentFieldServiceCloud•  KloudGinMobileforWAM2.0•  KloudGinforAMI(Neptune)•  EsriGIS•  Intoollect

WHYNOW?

•  Systemsareover30yearsold•  Inflexible• Paperdriven• Datastaleordidnotrepresentactivitiesinthefield•  Limitedtonomobileintegration•  Limitedtonosupportorenhancementopportunities•  Toomanyhandoffs• Dataisgrowingexponentially• Constituents(Employees,Consumers)aredemandingmore• Pressuretodrivelowerrates

WHYCLOUD,AI?WHYNOW?

• Softwarenowunderpinsalmosteveryfunctionintheutility

• Cloud,Mobility,AI,ChatBotsarecriticalfor:• Streamlineoperationsandboostefficiencies

WHYCLOUD,AI?WHYNOW?

• Improveddeliveryofproductsandservices• Toquickerresponsestooperations

• Increaseflexibilityofoperations• Lowerimplementationandmaintenancecosts

DATAISNEWGOLD

•  Exponentialgrowthofdatabyutilities•  >80%ofthedatabeingcreatedisunstructured•  Example:GPSdataevery2secondscominginfromcrews,asset,equipment,sensors,ScadaIoTdevicesallareaddingbillionsofdatapoints

• Utilitiesofthefuturecanenhancetheinformationembeddedintheirdatatoradicallytransformtheirbusinessmodels,

•  howtheyservetheirconstituents•  increasesafetyandefficiency•  storeallthisdataincheapcommoditycloudcomputingpowerondemandwilldramaticallyalterthewaytheutilitiesofthefuturewillrun

PHASEDAPPORACH

LWCislayingfoundationforthefutureinPhases.

EAM&KLOUDGINGOAL

OPERATIONALGOALSANDOBJECTIVESManagingCrews,WorkandOtherResourcesMoreEffectivelyandEfficiently�  Eliminatepapertrailsandoptimizetheuseoflaborandinventory.�  Scheduleandassignemployeesandworkordersmoreeffectively,withprogresstrackingforfuturebenchmarking.

�  Automatetimekeepingaswellasrequiredapprovals(Worklinkedtoassets/LifeCycle).�  Prioritizeworkordersbybothsystemcriticality&workordercriticality.�  Augmenttheworkorderbyattachingpictures,operationsmanualsand/orsystemschematics.

�  GeneratePreventativeMaintenance(PM)workordersbasedonscheduleorSCADAinputs(equipmentruntime/pumprevolutions),andcreateremindersortasksforannualinspections,testing,recertification,calibration,etc.

�  Developreportsandworkplanstrackinglabor,equipment,turnaroundtime,aswellasflaggingitemsforreplacement(Netpresentvaluethresholds).

�  Activelymanagedistributionsystemstatusthroughtrackingofopenandclosedvalves,mainstatus(in-service/outofservice),etc.

GAMECHANGERS…

LifeCycleAssetCostandForecastingDepreciation�  Developtrueassetlifecyclecosttofeedcapitalandoperatingbudgets.�  Benchmarkanticipatedassetlifeversusactuallife.�  BenchmarkeffectivenessofPMprograms(bothexistingprogramsandthosethatwillbedevelopedwithWAM).

�  Enhancefinancialsbyforecastingdepreciationforfutureassetreplacementandinstallationsbymonthandyear.

�  Enhancefinancialsbyforecastingretirementcostrelatedtofutureassetreplacementsbymonthandyear.

OPERATIONALGOALSANDOBJECTIVES

GAMECHANGERS…

DevelopIndicatorsforKeyAssetPerformancetoProduceaProgrammaticApproachtoRepairorReplacement�  Utilizeassethierarchytomanagebothassetsand“systems”ofassets.�  Developpredictiveindicatorsforreplacementneeds.�  Reliablyforecastmaintenancecost.�  Compareassetcost(replacement)versusmaintenancecost(NetPresentValueAnalysis).

�  Enhanceenergymanagement–trackcoststiedtoassets(usage/costofutilities,fuel,etc.andabilitytoreviewbyfacility,peakdemand,location).

DOINGTHERIGHTTHING…INTHERIGHTPLACE…ATTHERIGHTTIME

OPERATIONALGOALSANDOBJECTIVES

21STCENTURYTIMEKEEPING

WHEREWEAREWHEREWEAREGOING

Phase 3 planning and Budgeting

October - Phase 1 Plant & Facilities Go Live January - WAM Phase 2

Start, KloudGin FSM Golive

WAM & KloudGin Phase 1 Plant & Facilities Kickoff

IMPLEMENTATIONTIMELINE

May – WAM & KloudGin Phase 2 Go-Live

WHYKLOUDGIN?

• ProvenSolutionattheRIGHTTime•  IndustryExperience• Responsivetocustomerneeds• Reliable,Scalable,CloudPlatform

•  canintegratewithexistingdigitalecosystem•  allowgreaterflexibilityandstreamlinedofferings

• DevelopmentandSupportExcellence• ModernArchitecture• OutoftheBoxIntegrationtoOracleERP,CC&B,ESRIGIS,WAM2.0,SSO&more

Introductions ModernFaceof‘Work,Asset,Inventory,Procurement’ManagementComplimentarytoyourlegacysolutionsorself-containedtostreamline&modernizerelatedbusiness

processes

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WhyKloudGinistherightchoiceforLWC

WorkManagement ServiceOrderManagement

AssetManagement InventoryManagement

Capabilitiesneededtogetworkdone!

“LongCycle” “ShortCycle”“companyorcustomer

ownedassets” “non-capitalizedassets”•  Workordermanagementcapabilities

includingjobexecution,jobcost,timecards

•  Centralized&Regionaldispatching•  IntegrationwithSCADA&Sensors•  AutoWorkordercreating&auto

routing/dispatch•  Sub-contractorbasedworkexecution•  RealtimeAlerts•  Integrationwith3rdpartysystemslike

Maximo,WAM,ESRI.Accuweather,WeatherWorks

•  MobileWorkOrder/CaseManagement•  AutoScheduling&Optimization•  BigdatabasedLearning&

Recommendationengine•  Truckinventory•  AutoTimeClocking•  Knowledgemanagement•  AutopilotPilotDispatcherforafter

hoursemergency•  ConnectedCustomerAPP•  AIAssistant*•  IntegrationtoPayroll,ESRI,Financials,

CC&B,Google,Accuweather,WeatherWorks

•  AssetHierarchy•  BillofMaterial•  Surveys,Checklists•  DocumentControl•  Preventive/ReactiveMaintenance•  Fleet&Facilities•  Crew/ShiftScheduling&Planning•  Workorder•  Collaboration&Alerts•  AssetAnalytics•  ServiceContracts•  Purchasing&Sourcing•  IntegrationtoFinancials,Payroll,

Accuweather,WeatherWorks,SCADA

•  CompleteInventorytxns(issues,receipts,adjustments,transfers)

•  Replenishment•  Inventoryplanning&costing(loT,

serial,kitting)•  Projectmanagement•  Procurement•  MobileInventoryAPP•  InventoryAnalytics

•  BarCoding•  Inspections•  Traces•  Outagemanagement•  IoT/SCADA•  GIS

“Ad-HocWork”

ARTIFICIALINTELLIGENCE

KloudGin

WestandonthebrinkofatechnologicalrevolutionthatwillFundamentallyalterthewaywelive,work,andrelatetooneanother.Initsscale,scope,andcomplexity,thetransformationwillbeunlikeanythinghumankindhasexperiencedbefore.

Professor Klaus Schwab Founder and Executive Chairman, World Economic Forum

WhatUtilityCustomersareExperiencingLessthan5secondstobookanappointment?

AnyGuessesonappointmentduration?

#CUSTOMEREXPERIENCE

WE ARE LIVING IN A DIFFERENT ERA

Howaretheydoingit?

Scheduling&RouteOptimizationCloudComputingNativeMobile

AI&MLNLP

ConnectAll.StoreEverything.

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IntroductionsIndustry’sFirstAndOnly'SINGLEFACEOFWORK®’

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Connectall.Knowmore.

Innovatefaster.

KloudGin:'SingleFaceofWork’KloudGindeliversanAI-basedIntelligentFieldService,Asset,andInventoryManagementCloudsolutionrunningonAWS.

Throughasingleapplication,KloudGinconnectsyourcustomers,crews,backoffice,partners,andequipmentinreal-

time,fromanydevice.

“KloudGinSaaSsolutionshelpustoachieveourmissionofbeingtheleadingproviderofwaterandwastewaterservices,whichispartofourpromiseof

quality,service,andvalue.”

−MichaelLuu,VicePresidentofCustomerServiceandCIO,Calwater

”“

IntroductionsSingleModernDispatching:AllWork(Short,Long,Outages,Ad-hoc.)

KloudGinPlatform&Solutions:IntelligentUtilityCloud

Inventory & Procurement Management

Fleet & Facilities

Management Asset

Management

Connected Customer & e-Commerce

Field Service Work &

Time Mgt

Sub-Contractor / Vendor Mgt

Mobility Offline

Integration Analytics Scheduling & Optimization

Approval Sensors

Backflow Device

Management

Valve, Tracing, Hydrants, Dig

Alert, GIS Redlining, AMI

Install / Repair Drones

SingleFaceofWork®

KloudGinAIChatBots KloudGinAIBot

FutureofWorkManagement:AI/MLbasedAUTOPILOTDispatchers

FutureofWorkManagement:ConversationalAIforFieldCrews/Contractors

Naturalconversations:

Tellmethetheorderoftasks?

Whentheassetwaslastinspected?

Anysensorreadingsoutofrange?

FutureofWorkManagement:ConversationalAIforFieldCrews/Contractors

Takepicture.AIautopopulatesmeterreading,serialnoand

more

ShowmeAssetHistory

FutureofWorkManagement:Drones.No-HumanInterfaces.3D-Printers.

•  DronesintegralpartofAssetManagement

•  Droneswillrollw/Trucks•  Pipe-CrawlingDronesAreGoing

WhereNoHumanCanorWantsto•  AIbasedImageRecognition•  SmartSensors

ConversationalAI-basedBI

PLAYVideo

https://www.youtube.com/watch?v=pctyHwR5ssQ

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IntroductionsKloudGinWater&WastewaterUtilityCloud

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AssetManagement

WorkOrderManagement

SensorsandIOT

PreventiveMaintenancemanagement

EquipmentManagement

FleetManagement

SchedulingandRoutingAUTOPILOT

Pre-PackagedAnalytics

ConditionMonitoring

Inventory

Management

AlertsandCommunicati

on

AIdrivenKnowledgeManagement