“what’s new in hp propel: transforming the it consumption · hp propel 2.0 and 2.01 –what’s...
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“What’s New in HP Propel: Transforming the IT Consumption
ExperienceSeptember 22, 2015
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Today’s Speakers
Vesna Soraic
Senior Product Marketing Manager
HP Propel
HP Software
Christopher (CJ) Johnson
Chief Architect - HP Propel
HP Software
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What’s new in HP Propel: Transforming the IT consumption experienceVesna SoraicHP Propel product marketing manager
Christopher CJ Johnson HP Propel chief architect
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Agenda
IT disruption in 2015
HP Propel Value Proposition Recap
What’s new in HP Propel 2.0 and 2.01
Demo v2.0
Wrap-up and Q&A
Deeply connected, digital worldDisrupting IT
Two ITs: Core
and Fluid
Idea Economy Provider-consumer
relationship
Single front door
to IT
Bosch co-creates
software platform
Santander offers IaaS
IKEA concept kitchen
for 2025
By 2017, 75% of
organizations will be at
some level of bi-modal
maturity1
27.8% of the enterprise
applications will be SaaS
based by 2018 2
Millennials said
Amazon.com provided
best customer service in
2014 3
1 Gartner, “Why Bimodal Matters to IT Services Providers' Strategies”, A. Young et al., 8 April 20152 http://www.forbes.com/sites/louiscolumbus/2015/05/30/as-enterprise-cloud-computing-adoption-matures-investments-in-application-development-increase/3 http://www.forbes.com/sites/forbesinsights/2015/04/07/millennials-say-amazon-com-provides-best-customer-service-boomers-disagree/
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IT Service Brokering is the bi-modal bridgeBring the world together as IT Service Broker
Mobility SecuritySpeed
“Embrace power of new innovation…
through bring your own Service!”
Hybrid IT CloudBig Data
“Embrace needs of the business…
by brokering Services!”
Service Broker
IT
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IT Service Brokering is the bi-modal bridgeBring the world together as IT Service Broker
Mobility SecuritySpeed
“Embrace power of new innovation…
through bring your own Service!”
Hybrid IT CloudBig Data
“Embrace needs of the business…
by brokering Services!”
Single front door to IT
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HP PropelTransform the delivery of IT Service
A single user
experience
Aggregated
catalog
Systems of Engagement
Open integration
Case brokering/exchange
BYO Application & integration
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HP Propel difference“Transforms the IT consumption experience in the journey to the Digital Enterprise and transforms IT from technology provider to a service provider”
Increased user satisfaction
Superior delivery speed & agility
Best suppliers at the best cost
The front door to IT
Systems of engagement via aggregation
Open Service Exchange
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HP Propel 2.0 and 2.01 – What’s new
Transform the IT consumption experience
• Revamped shopping, support ticketing and catalog-administration experience
– More modern page layout
– Improved search and navigation
– More detailed offering page
– New order-on-behalf
• Knowledge search through embedded IDOL engine
Effective Frontdoor to IT
• New OOTB integrations:
– BMC Remedy
– Service Now
– HP OO
• Support catalog aggregation
• Cloud-subscription app
Increase end-users’ and admin’s productivity
• Powerful form editor for offering pages
• Offering profiles
• Dynamic dependent options
• Offering level entitlements
• Diagnostics
A single user experience across all major ITSM
solutions
Systems of Engagement with unified & intuitive
experienceSimplicity for all users
• HP Propel 2.0 available since July 21, 2015• HP Propel 2.01 available since September 15, 2015
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Demo
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HP Propel demoPropel 2.01 includes a new shopping experience, and new support catalog, subscriptions, and self diagnostics
New Subscriptions App
Provide detail service
instance information such
as IP address, host name,
and capacity for cloud and
ITSM subscriptions.
Ability to edit
subscriptions details and
provide service instance
actions for the subscription
New Support App
Support tickets app
aggregates support catalog
offerings from underlying
systems like HP Service
Manager.
Provide search results based
on aggregated support catalog
offerings and IDOL knowledge
articles
Route support requests based
on predefined criteria such as
Assignment Group or Service.
New Shopping App
Enhanced, engaging user
experience. Now support
entitlements and dependent,
dynamic options
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HP Propel summary
1Increased end-users’ satisfactionEngaging, consumer experience for end users
2Improved productivity & agilityAggregated catalog, knowledge and tickets
3Flexibility in selecting best service suppliersProviding services to business they need
Single user experienceIntegrated IT value chain end-to-end
Visit: www.hp.com/go/propel
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