ONE

Stay ahead with AOS ONE (Operational Network Essentials) and strengthen your partnership with AOS.

You need your infrastructure performing, delivering value to your business. Downtime, undetected bugs, configuration conflicts and equipment which is not covered or out of lifecycle are not the results you were looking for when you made your investment. AOS ONE delivers the support you need to keep ahead and realize the value of your investment.

Delivering the foundation, whether IOS updates or advanced hardware replacement, AOS ONE’s unified access maximizes the immediacy and availability of these essential elements.

To keep you ahead, AOS ONE adds highly valuable proactive elements which bring you the intellectual capital you need to avoid and in some cases pre-empt issues in your environment.

Essential Incident Support

Unified Technical Support Access allows you to make one call, one place that will lead to resolution

Automated Action Advice supports your business continuity with the advice to proactively prevent issues

Incident Reporting provides you with timely advice to quickly resolve or even avoid incidents altogether

Essential Risk Support

Automated Risk Reporting assures that your critical devices have support coverage

Automated Contract Management simplifies contract management with the ability to access contract details in real time

Essential Lifecycle Support

Automated Lifecycle Reporting gives you the ability to manage End of Life and End of Support information to maintain your environment with more visibility for capital planning

AOS ONE STAYS AHEAD WITH PROACTIVE SUPPORT

AOS Support Solutions

24x7 Access to AOS Network Operations Center

Online Portal/Tools Access

NBD Hardware Replacement with Optional 4 Hour Coverage

IOS Updates, Upgrades, and Software Updates

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Essential LifecycleSupport

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AOS SUPPORT SOLUTIONS

We Stay Ahead to Keep You Ahead

In addition to delivering the value of manufacturer’s support like industry leading Cisco SMARTnet, AOS ONE also delivers proactive features making it your best option to stay ahead of the demands of your environment.

Unified Technical Support Access: Just call us! No longer do you need to diagnose before calling or spend time on the phone with the wrong technical support.

Automated Action Advice: Regular reports delivered to you detailing risks and opportunities for optimization.

Automated Contract Management: Regular updates delivered to you detailing actions to ensure that your risk is covered.

Incident Reporting: Actionable advice to you based on what’s happening NOW in your environment.

Automated Lifecycle Reporting: Regular, actionable advice on equipment upgrades required in your infrastructure to avoid unplanned capital expense.

Automated Risk Reporting: Regular updates of uncovered equipment delivered to you, detailing actions to ensure that your risk is covered.

Business Updates: Automatic quarterly reports of all device activity under AOS ONE.

AOS Remote Hands: AOS’ industry leading monitoring solution makes a great addition!

PROACTIVE SERVICE DELIVERY

AOS offers a suite of proactive support solutions to ensure the relevancy of your environment to your business. Together, or on their own, AOS ONE, AOS FIVE and Remote Hands deliver the essentials for your business.

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SMART-NET AOS ONE

Software Maintenance (minor upgrades) � �

Hardware Replacement � �

Technical Support � �

Cisco.com Access � �

Unified Technical Support Access �

Automated Action Advice �

Automated Contract Management �

Incident Reporting �

Automated Lifecycle Reporting �

Automated Risk Reporting �

Business Updates �

AOS Remote Hands (optional) � �