apac isv industry booklet
TRANSCRIPT
APAC ISV INDUSTRY BOOKLETHealth & Life Sciences
WELCOME TO THE APAC ISV INDUSTRY BOOKLET FOR HEALTH & LIFE SCIENCES
01. Health & Life Sciences ISVs . . . . . . . . . . . . . . . . . . 3–5
02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13
04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contents
As companies increasingly adopt customer-centric models, CIOs and IT stand at the crossroads of change.
Business units are turning to IT as a strategic partner to deliver improved customer experience (CX). Yet, with limited capacity, it is vital that CIOs leverage trusted and innovative third party apps and experts to achieve this.
AppExchange offers a wide range of ready-to-install solutions built on Salesforce Customer 360 to solve business challenges. It further aligns with CIO priorities by providing industry-specific applications that help accelerate digital transformation in their sector.
New technologies are fundamental for the healthcare sector to combat the impact of the global pandemic, as well as respond to the expectations of patients. As a result, healthcare providers are looking to leverage innovative solutions that support collaboration across their ecosystem and provide a better service.
AppExchange offers over 4,400 trusted apps across industries and business processes. This curated booklet highlights the ISV solutions in Health & Life Sciences that are available in your region. Virginia Matassa VP ISV Partner Sales APAC & EMEA Salesforce
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ComplianceDOT.
Health & Life Sciences ISV 360
3EMEA ISV Industry Booklet — Health & Life Sciences
Health & Life Sciences ISVs ISVs that have a strong, proven use case within Health and Life Sciences
A fully integrated Enterprise Quality Management Suite (EQMS) that automates
all QMS (Quality Management System) processes. ComplianceQuest is a next
generation and flexible QMS built natively on Salesforce to help life sciences
firms speed up product and process innovation, minimize risk and drive
continuous improvement.
Lumary allows healthcare providers to consolidate multiple data sources and
improve efficiency of tracking and reporting, while enabling value-based care.
Healthcare providers can improve business efficiency, claim from funding bodies
and ensure compliance. The platform integrates with application partners, providing
a digitally-connected end-to-end solution. Lumary, with Salesforce, is a leader in the
Australian market, and is now expanding to new markets.
Dot Compliance offers the industry’s first ready to use Quality Management
Solution (QMS) powered by the Salesforce.com platform. Dot Compliance solutions
include an extensive set of off-the-shelf ready QMS and Compliance pre-configured
modules, enabling health & life science customers to deploy quickly and cost
effectively. The company offers a wide range of ready-to-use validated solutions that
streamline regulated processes, helping to reduce risk and ensure compliance for
the entire supply and demand chain.
Learn More >Learn More >
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ComplianceDOT.
Sightcall provides live video support with AR and AI for customers, technicians, and
providers. Escalate any conversation to a video call, so your team sees what your
customer, technician, or patient sees. Remotely diagnose and guide to achieve fast
problem resolution. SightCall customers span many industries including
manufacturing, telco, insurance and utilities.
Learn More >
4EMEA ISV Industry Booklet — Health & Life Sciences
Veeva Systems Inc. is the leader in cloud-based software for the global life sciences
industry. With its most advanced and widely used life sciences CRM solution, Veeva
serves more than 900 customers, ranging from the world’s largest pharmaceutical
companies to emerging biotechs. Personalize your customer experience with
complete insights and intelligent engagement across all channels.
Learn More >
With Skedulo’s Australian-built Deskless Productivity Cloud, organizations gain a
scheduling platform that meets the unique requirements of the NDIS and CDC.
Organizations of all sizes and complexities use Skedulo to intelligently manage
mobile worker data, including matching the right caregiver to the right job and
facility, rostering, scheduling, dispatching, and efficiently routing workers, all while
delivering seamless onsite care.
Learn More >
5EMEA ISV Industry Booklet — Health & Life Sciences
Sales
Employee Engagement
Service
Marketing
Horizontal ISV wheel
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Horizontal ISvs ISVs that have a proven use case across multiple industries and business units
Sales
Automate and connect the entire agreement process with DocuSign. DocuSign
Agreement Cloud for Salesforce helps organizations connect and automate how
they prepare, sign, act on, and manage agreements — all integrated with Salesforce.
With DocuSign, organizations can do business faster with less risk, lower costs, and
better experiences for customers, partners, and employees.
Learn More >
Beyond 19 enables its clients to embed the behaviours and best practices of high
performing salespeople to enhance productivity. Our suite of apps helps businesses
to achieve and exceed their revenue objectives, take a more strategic approach
to customers, increase share of wallet and win rates, and provide ‘next best steps’
through its Virtual Sales Coach features.
Learn More >
Conga helps Salesforce customers maximize their CRM investment. As the leader
in Digital Document Transformation, Conga transforms the documents, contracts,
and processes that businesses use daily by leveraging the data within Salesforce.
Conga empowers companies to create, negotiate, execute, and manage one of
their most critical business assets: documents, so they focus on driving business and
revenue faster.
Learn More >
Introhive is proven to drive user adoption of Salesforce and increases sale efficiency,
productivity, and outcomes. By enriching CRM data, the Introhive platform increases
the accuracy and completeness of your single source of truth, while delivering
actionable relationship insights, where and when you need them. Introhive helps
companies of all sizes and complexities gain a better understanding of the depth
of relationships across their organizations, helping to accelerate deal velocity, delight
customers, and increase client retention.
Learn More >
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Quickly generate beautiful proposals, quotes and documents that close deals with
Qwilr. Use Salesforce data to create personalized proposals and documents in
minutes, and send them as web pages that look great on desktop and mobile
devices. Get notified when they’re opened, right in Salesforce, and allow leads to
accept and sign proposals instantly.
Learn More >
Over 700 customers use Seismic’s leading sales enablement solution to empower
sales and marketing teams to enhance buyer experience, delivering the right content
to the right person at the right time. B2B companies in industries such as financial
services, tech, telco/media, CPG, professional services and HLS experience higher
close rates and increased selling time through delivering personalized content
at scale.
Learn More >
SmartCOMM™ enables over 500 global brands to have meaningful conversations
with their customers throughout the entire lifecycle. Leveraging the Conversation
Cloud, leading enterprises integrate with Salesforce, as well as other leading
enterprise platforms to drive and manage personalized and complex
communications, including: welcome kits, quotes, policies, statements, contracts
and claims correspondence – all via their preferred channels.
Learn More >
SMS-Magic is a complete conversational messaging solution that supports
multichannel messaging and automated, interactive conversations. Natively built
with components for Sales and Service Cloud, Console, Lightning, and the Salesforce
Mobile App, organizations of all sizes use SMS-Magic to nurture prospects, convert
leads and provide an additional channel to respond to customer queries and
requests for support.
Learn More >
Upland Altify provides account planning software for sales optimization. We
combine innovative technology with expert strategy and methodology for account
planning, opportunity management and relationship mapping. Built natively on the
Salesforce platform, Altify guides sellers with contextual actions, insights, and best
practices. We help customers grow revenue in key accounts and win the deals
that matter.
Learn More >
Xactly is leading the way in sales performance management, delivering planning,
execution, and optimization to ambitious and complex sales organizations. We help
sales orgs change and adapt to optimal sales capacity, territories, comp plans, and
payment structures. Sales representatives get visibility, managers find clarity, and all
leaders across finance, accounting, and your go-to-market org see a return.
Learn More >
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Sage People provides an end-to-end HR solution on the Salesforce platform. Sage
Intacct is the world’s largest global pure-play financial management provider, with
excellent integration into Salesforce. Both products have 5-star AppExchange
reviews. Sage Intacct and People help finance and HR professionals manage
insights to help their organizations analyze, strategize, and anticipate. They integrate
processes and procedures, delivering strong ROI.
Learn More >
Employee Engagement
Movable Ink powered campaigns auto-generate 1:1 personalized content at scale,
live at the moment of engagement. Marketers can leverage first and third-party
data sources to power these campaigns across email and mobile, based on the
creative and brand standards previously defined. This ensures every customer
communication contains relevant, personalized, and accurate content that compels
users to act.
Learn More >
Marketing
Service
Every company runs projects, for research and development marketing, customer
onboarding, customer success, IT and much more. Cloud Coach is the only enterprise
class project management solution built on Salesforce. Cloud Coach supports both
waterfall and agile project methodologies, so there is no business we can’t help provide
value to!
Learn More >
Sage Employee Service is designed to protect your organization, and its individuals,
from the risk of wage underpayments via a solution specifically designed to meet your
Annual Salary Arrangements compliance obligations. It is built on our proven payroll
application, native to the Salesforce platform. The service has been built to be rapidly
deployed and scales to suit organzations from 20 to 10,000 employees.
Learn More >
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The Medallia Experience Cloud is a customer experience (CX) management platform,
which brings together the most comprehensive set of capabilities for collecting voice-
of-customer feedback, analyzing the results and bringing insights to employees for
customer-centric action. With the Medallia Experience Cloud Integration application,
this outside-in view of the customer can be unified with Salesforce data to ensure that
employees are aligned with customers, drive higher customer loyalty, and improve
business outcomes.
Learn More >
Mission Control is a project management and professional services automation
solution, built natively on Salesforce. It provides businesses of all sizes with a
consistent process for planning, managing and measuring projects. Used globally
by consulting, software, professional services and hi-tech businesses, Mission
Control provides extensive out-of-the-box features, including project management,
resource capacity planning, resource utilization, revenue recognition, invoicing
and profitability.
Learn More >
FinancialForce PSA Cloud and ERP Cloud are specifically designed for services
organizations. Combined with Salesforce they deliver a single solution for the whole
opportunity-to-cash process. This ensures project delivery success, optimizes resource
utilization, improves margins and streamlines billing and revenue management.
Customers include DXC, Novotech, Salesforce and Atlassian.
Learn More >
Complaints Pro, brought to you by Coretec Solutions, is your industry-specific
complaints, quality and compliance solution built 100% on Salesforce. With
Complaints Pro you are able to listen to what your customers are saying on social media,
respond efficiently through professional complaints management, and with QA alarms
and quality assurance modules, find and fix root causes quicker than ever before.
Learn More >
Natterbox is the global voice solution for Salesforce-first companies looking to
personalize customer experience at scale, boost sales and service productivity, and
gain complete visibility into their operations. 100% native, integrated and managed
inside Salesforce, Natterbox’s 5-star CTI and contact centre solution hosts a range of
features including IVR, ACD, click-to-dial, call recording, call routing, auto-logging, call
coaching, voice transcription and sentiment analysis.
Learn More >
Sightcall provides live video support with AR and AI for customers, technicians, and
providers. Escalate any conversation to a video call, so your team sees what your
customer, technician, or patient sees. Remotely diagnose and guide to achieve fast
problem resolution. SightCall customers span many industries including
manufacturing, telco, insurance and utilities.
Learn More >10EMEA ISV Industry Booklet — Health & Life Sciences
Backup
Security
DevOps
Success ISV 360Success ISV 360
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Success ISvs ISVs that enhance Salesforce, speed up deployments, reduce risk, and increase usage and adoption
The AutoRABIT release management platform delivers an integrated suite of CI/
CD and data protection tools including version control, deployment automation,
sandbox management, data migration, test automation, and data protection.
AutoRABIT optimizes and automates activities at each stage of the DevOps lifecycle,
while enabling secure data backup and recovery and simple code deployment on
the Salesforce platform.
Copado is the #1 Native DevOps Platform for Salesforce. We enable faster, error-
free digital, cloud deployments and upgrades with continuous integration and
continuous deployment technologies, all via an enterprise-class developer platform
that is 100% native, fully integrated with Salesforce DX and Salesforce Clouds. The
DevOps world is changing at the speed of light, make sure you keep up with Copado.
Learn More >
Learn More >
Devops Security
F-Secure empowers organizations to take full advantage of Salesforce’s rich
collaboration capabilities. We do this by protecting companies who collaborate and
share content with partners and customers. Unlike traditional endpoint protection
products, our solution scans in real-time for malware, computer viruses and harmful
web content in documents uploaded or downloaded from Salesforce. This allows
organizations to stay compliant and safe.
Salesforce customers use FairWarning to transform the raw data from Salesforce
Shield: Event Monitoring into proactive, actionable insights for business and
security-minded users in real time. This means deeper, more proactive insights
without the time and effort required to manually analyze and understand raw data.
Learn More >
Learn More >
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Backup
Odaseva is the leading enterprise data management platform for Salesforce.
Designed for large data volumes and complex data models, Odaseva offers powerful
tools to keep Salesforce data protected, private, and agile. Industry leaders rely on
Odaseva to make data loss irrelevant, respect customers and regulators, and easily
move Salesforce data to any system—with the strongest security, performance, and
expertise on the market.
OwnBackup believes no company operating in the cloud should ever lose data. With
the Salesforce Data Recovery Service being retired, companies running Salesforce
need to protect against accidental data loss and corruption from human, technical or
operational errors. 2,000 customers across the majority of segments and industries
trust OwnBackup’s decades of expertise in automated backup and recovery,
sandbox seeding, archiving and compliance.
Learn More >
Learn More >
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Want to find out more?
Enjoy reading about these apps?
AppExchange is the most trusted enterprise cloud marketplace with over 4,400 ready-to-install solutions and over 1,800 consultants to help you extend Salesforce in any department and industry. AppExchange apps have 8M+ installs and more than 90,000 customer reviews to help you solve critical challenges and make smarter business decisions. The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an APAC presence with in-region support for our customers.
For more information on AppExchange solutions, drop us a line or get in touch with your Salesforce Account Executive
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