apeberu topic1 greetings&protocol2012
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APEBERUJUNE 28, 2012
LIMATOPIC I
GREETINGSLecturers: Ing. Margarita Mondragón
Mag. Gabriela Basurco Espezúa
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Greetings
• Shake hands?• Kiss? • Kiss hand?• Hug? • Both (kiss and hug)?• Bow? ¿Reverence?• Nose and nose/Rubbing noses?
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Shake handsThe Office – Football Europe and Japan
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THE POPE IN CUBA
THE POPE IN MEXICO
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THE POPE AND PRESIDENT RAUL CASTRO(CROSSING HANDS)
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Formal Greeting Ex Ucranian PresidentViktor Iouchtchenko greets his ex Ex Ucranian PresidentViktor Iouchtchenko greets his ex
Prime Minister Ioulia TimochenkoPrime Minister Ioulia Timochenko
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Kiss
Ex Ucranian President greets his Polish colleague at the beginning of a Summit of the European Council
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Kiss hand
Kissing the hand: do not kiss the hand, only take it up to the lips, without touching them
Charles of England and Queen Sofia of Spain - EFE
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Hug
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Bow
Leaders of APEC Economies (southeast Asia) greet with a bow
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Nose and nose Rubbing noses Nose and nose Rubbing noses Maori greeting Eskimo greetingMaori greeting Eskimo greeting
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Reverence of thanks
On receiving a Nobel Prize - Photo: Henrik Montgomery/Pressens Bild
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Social Social ProtocolProtocol and and EtiquetteEtiquette
Social Protocol: certain rules established for social treatment. Distinctive touch of our personality and is shown in good manners.Etiquette: a set of rules that guide human behaviour; formal expression of good manners and good conduct derived from experience and common sense. It’s always present in all acts of our lives.
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Urban Etiquette – Good Manners in the Public Transport
Rules of the underground: (1) Knees may be no more than six inches apart. (2) If you can't control your offspring, watch as a stranger does it for you. (3) What did we say about checking out the girls? (4) The Post is only 25 cents—buy your own. (5) Holding the subway door makes everyone on the
train love you. (6) As does loud music. (7) Lie down on subway only if dead. (Photo: Photomontage by Peter Rad)
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Behaviour iBehaviour in the Street
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BehaviourBehaviour i in public places
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Mario Vargas Llosa receiving the Literature Nobel Prizein 2010
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Presidential toast – Faux pas
Ex President Bush
made a toast with water with the Queen
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Vatican Protocol and Ingrid Betancourt
After her liberation, Ms. Betancourt
visited the Pope on 1st September 2008
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Faux pas – Flags are no clothes
Left, Cecilia Bolocco and the Argentinean flag.Right, Moroccan athlete Hicham El Guerrouj officially announces his retirement of sports
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G20: London, April 2009 – Cannes, 2011
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TitlesTitles
Traditional titles: • Doctor• Ingeneer• Professor Modern:• Graduate• Economist• Accountant (CPC)
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Treatments• His / Her Majesty: kings, queens
King and Queen of Spain Queen of UK King of BhutanJuan Carlos and Sofía Elizabeth II Jigme Khesar Namgyel Wangchuck
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His Holiness Santidad:
Benedict XVI, the present Pope
The Pope
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• Heir Princes and Princesses
Wilhelm and MáximaCatherine, Alexia and Arian
His/Her Royal Highness:
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His Excellency: •Ambassadors
Ambassador Allan Wagner of Peru and Ambassador Julio Florián Alegre Ambassador Luis Quesada of Guatemala First Peruvian Ambassador to Qatar
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The art of The art of ConversationConversation
•Manner: clear, well articulated, without stopping the interlocutor• Topics of general interest: trending news, culture, tourism, gastronomy …• Avoid: repetitions, fillers, curses, vulgarities, nicknames, personal diminutives
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Respect
For other culturesFor other customs For other points of viewFor other spacesFor the others
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PROTOCOLO puede referirse a:Protocolo, ciertas reglas establecidas para las ceremonias
oficiales o trato social.Protocolo, texto anexo a un tratado internacional.Protocolo de intercambio, es la relación que se reconoce en la
comunicación o la transferencia de información.En informática, un protocolo es un conjunto de reglas usadas
por computadoras para comunicarse unas con otras a través de una red.
Protocolo de comunicaciones, conjunto de estándares que controlan la secuencia de mensajes que ocurren durante una comunicación entre entidades que forman una red.
Protocolo de Internet (Internet Protocol), protocolo de red para la comunicación de datos a través de paquetes conmutados.
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Otros Protocolo de tratamiento, conjunto de acciones,
procedimientos y exámenes auxiliares solicitados para un paciente con características determinadas.
Protocolo de investigación.Protocolo notarial es una recopilación anual de
documentos notariales.Protocolo de actuación, conjunto de
procedimientos específicos establecidos en un plan.Protocolo secundario, procedimientos
establecidos como alternativa de solución ante la falla de la puesta en marcha de un plan de respuesta o conjunto de acciones de emergencia ante una falla no planificada.