appendix 1. job outlook for veterinary technicians · the bureau of labor statistics (bls) ranks...

WCC Veterinary Technology Program –Provisional to Established (July, 2015) Page 21

Appendix 1. Job Outlook for Veterinary Technicians (From 2012 Bureau of Labor Statistics Survey)

WCC Veterinary Technology Program –Provisional to Established (July, 2015) 2

Appendix 2. Selected Articles Regarding the Shortage of Veterinary Technicians

The truth about the technician shortage

Will low salaries and high turnover threaten this career? The Bureau of Labor Statistics (BLS) ranks veterinary technology as one of the

fastest growing careers. In fact, it estimates a 41 percent growth by 2016. Yet AAHA's newly released Compensation and Benefits, Fifth Edition, indicates turnover may take a bite out of the profession. Their research

shows turnover is almost 30 percent in veterinary practices, compared to a national average of between 12 percent and 15 percent across all industries in the United States. And when they focused on technicians, the rate of turnover climbs to 35 percent.

About 83 percent of NAVTA members say they'll probably or definitely stay in the profession, according to the 2007 NAVTA National Demographic Survey. And

about 15 percent report they'll probably or definitely change to another field. This mirrors the results from the 2008 Firstline Professional Growth Study (see Figure 1). Yet 79 percent of NAVTA members and 85 percent of nonmembers agree or strongly agree that veterinary technicians are so underpaid that the feasibility of staying in the profession is declining (see Figure 3).

For those who plan to leave, where do they plan to go? See Figure 2 to learn more about technicians' intentions.

As the BLS notes, it may be difficult to make up the difference with new graduates. A look at the numbers of technician candidates taking the Veterinary Technician National Exam shows growth is flat. The American Association of Veterinary State Boards, the organization that administers the test, reports 5,425 candidates in 2006 and 4,664 in 2007. 2008 estimates put the number of candidates at 5,200.

So what does this all mean? "We've got some great jobs, but we've got to step it up," says Firstline Editorial Advisory Board member Sheila Grosdidier, BS, RVT, a partner at VMC Inc. in Evergreen, Colo. "We're not just competing with other veterinary clinics for good personnel. We're competing with all other industries for good personnel."

Aug 1, 2008

Will technicians stay?

Where will they work?

Technician salaries

http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-truth-about-the-technician-shortage/ArticleStandard/Article/detail/542730






Source: Journal of the American Veterinary Medical Association Vol. 233(7). Oct 1, 2008ters


Appendix 3. 2012 Wages for Veterinary Office Personnel Median hourly and annual income for veterinary office personnel. Data from:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, Veterinary Technologists and Technicians. http://www.bls.gov/ooh/healthcare/veterinary-technologists-and-technicians.htm

Position Median Hourly Wage Median Annual Wage Veterinarian $40.61 $84,460 Veterinary Technicians/ Technologists $14.56 $30,290 Veterinary Assistants $11.12 $23,130


Appendix 4. Proposed Admissions Procedures A. Admission Application Period

VETT Admissions policy: Students wishing to enroll in the second year courses must apply. Applications are due by March 1st and can be turned in to the Admissions and Records Office. There will be up to 24 students accepted into the VETT program. See the list of requirements belo, for more information speak with VETT faculty or visit: http://windward.hawaii.edu/Academics/Associates_Science_Vet_Tech/Admissions.php.

B. Minimum Requirements

1) In order to meet the minimum requirements for admission, the student must complete a minimum of 10 credits of the Certificate of Achievement in Veterinary Assisting (CAVETA) Core Courses and three credits of the required General Education Courses by the admissions deadline.

2) All of the Core courses and General Education courses must be completed with a “C” grade or better.

3) A cumulative grade point ratio (GPR) of 2.5 for all Core and General Education courses taken is required.

4) All courses transferred to Windward Community College that have a credit/no credit or pass/fail will be given a grade of “C” for ranking purposes when applying to the Veterinary Technology Program.

5) Applicants who have not yet completed all Core CAVETA courses must be enrolled in these courses during the semester in which the application is submitted.

6) Applicants who have not yet completed all required General Education Classes must be enrolled in these classes during the Spring or following Summer semester.

7) Applicants are required to submit two letters of recommendation along with their application.

8) All applicants who meet the minimum requirements for admission will be interviewed by the Veterinary Technology Admissions Committee between the last week of March and first week of April.

C. Acceptance Criteria

Applications that meet the minimum admissions requirements will be evaluated on a best-qualified basis by the program admissions committee. The admissions committee will include veterinary technology program faculty (2 members), a WCC counselor (1 member), and two members of WCC’s Veterinary Technology Advisory Committee . Applicants will be ranked on a point scale based on the following criteria: 1) Number of CAVETA Core and General Education courses completed with a grade of C or

better by the application deadline; 2) GPA for completed CAVETA Core and required General Education courses; 3) Letters of recommendation; 4) Clinical Aptitude (as determined by skills performance in ANSC 151L and ANSC 152L or

equivalent); 5) Documentation of previous veterinary-related work experience or training;

http://www.change.org/petitions/hawaii-veterinary-clinics-animal-shelters-support-the-development-of-wccs-veterinary-technology-program


6) Strength of applicant interview. 7) Employability & Professionalism

The program director will inform applicants of their admission status in writing during the second week of April. D. Post-Acceptance Requirements Accepted students will receive a program packet which includes forms and procedures that must be completed prior to registration. These steps include:

1) A tuberculosis clearance within the past 12 months. 2) Tetanus vaccination within the past 10 years. 3) Verification of personal health insurance. 4) Health Risk Acknowledgement form. 5) Internship Liability Waiver. 6) Acknowledgement of ability to perform program technical standards. 7) Obtain and print a recent (within last 30 days) Criminal Clearance Check. 8) Purchase a program uniform.

Once all requirements have been met, the student will be cleared to register for Veterinary Technology classes. Accepted students who have not yet completed all CAVETA requirements will be admitted on a provisional basis. These students are expected to complete all remaining Core- and General Education CAVETA requirements by the first day of the fall semester. Failure to do so may result in dismissal from the program. Please keep in mind that Veterinary Technology Students are expected to enroll in Veterinary Technology Core Courses (e.g., ANSC 252-Diagnostic Imaging and ANSC 190- Veterinary Clinical Practices & Internship I) during the summer semester following admission, thus it is unlikely that a student will have adequate time to make-up more than one course deficiency during the summer session.

https://ecrim.ehawaii.gov/ahewa/


Appendix 5. Descriptions of Core Courses ANSC 140- Introduction to Veterinary Technology (3 credits) This course introduces students to the field of veterinary technology and describes the responsibilities and expectations for students enrolled in the program. Topics include: roles of the veterinary team members, legal and ethical aspects of veterinary practice, breeds of companion animals, safety, sanitation and waste-disposal protocols, and career fields in veterinary medicine. ANSC 142- Anatomy & Physiology of Domestic Animals (3 credits) Introduction to the anatomy and physiology of domestic animals. Compares the anatomy and function of major body systems for the cat, dog and horse, with lesser emphasis on birds, reptiles and amphibians. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields. ANSC 142L- Anatomy of Domestic Animals Laboratory (1 credit) Laboratory to accompany ANSC 142. This course is designed to acquaint the student with the body systems of common domestic species (e.g., cats, dogs, horses and birds) through dissections, examinations of models, laboratory exercises, and other hands-on activities. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields. ANSC 151- Clinical Lab Techniques (3 credits) Provides students with the background knowledge needed to perform and interpret laboratory techniques commonly used in veterinary practice. Topics include: Homeostatic relationships, cytology, histology, parasitology and clinical physiology of major body systems. Includes a discussion of common disorders affecting major body systems and the techniques used for diagnosis. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields. ANSC 151L- Clinical Lab Techniques Laboratory (1 credit) Laboratory to accompany ANSC 151. Provides students with the knowledge and skills necessary to perform common veterinary lab tests including urinalysis, hematology, blood chemistry, cytology and parasitology. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields. ANSC 152- Companion Animal Diseases & Nutrition (3 credits) An introduction to the husbandry and medical care of companion animals. Topics include canine and feline life cycles (including breeding, pregnancy and parturition), housing and nutritional needs, exam procedures and medical recording, nursing and wound management, and identification and treatment of common diseases. This course is intended for students entering veterinary technology, veterinary assisting, or other animal-related fields. ANSC 152L- Companion Animal Nursing (1 credit) This course provides students with hands-on training in basic companion-animal exam and nursing skills. Topics include: animal restraint methods, medical charting and patient exam procedures, specimen collection, administration of medications, grooming and husbandry. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields.


ANSC 190- Veterinary Clinical Practices & Internship I (3 credits) Practical animal experience at veterinary clinics, zoos, research labs or other animal facilities. Topics covered may include restraint procedures, venipuncture, obtaining vital signs, radiological techniques, surgical assisting and animal husbandry. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields. ANSC 191: Veterinary Office and Computer Skills (3 credits) Veterinary Office and Computer Skills covers the support skills needed in a veterinary office. Because veterinary office skills are critical in the success or failure of a practice, this course will emphasize the following: client communication, public relations, ethical and legal procedures, bookkeeping functions, scheduling, records management, and telephone skills. Students will be introduced to one or more industry-standard veterinary software programs as well as word processing and spreadsheet software. ANSC 252- Diagnostic Imaging for Veterinary Technicians (3 credits) This course trains students to safely and effectively use X-Ray technology to obtain diagnostic radiographs of the skeletal- and soft anatomy of companion animals. Students are also given an overview of alternative imaging techniques (ultrasound, CT Scans, and digital radiography) as well as an introduction to the radiography of large animals and exotics. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields. ANSC 252L- Diagnostic Imaging for Veterinary Technicians Lab (1 credit) This lab trains students to safely and effectively use x-ray technology to obtain diagnostic radiographs of the skeletal- and soft anatomy of companion animals. ANSC 253-Pharmacology for Veterinary Technicians (3 credits) This course is designed to give students a practical knowledge of drugs used in veterinary medicine. Topics include drug classification, methods of action, calculations, administration, effects and side effects. Also includes a discussion of client education, drug safety, and federal regulations governing the purchase and storage of controlled drugs. Upon successful completion, students will be able to properly calculate, dispense, and administer medications, recognize adverse reactions and maintain pharmaceutical inventory and administrative records. This course is intended for students entering veterinary technology, veterinary assisting, or other animal-related fields. ANSC 258- Clinical Lab Techniques II (3 credits) A continuation of ANSC 151 & 151L, this course provides students with additional instruction and hands-on experience with laboratory tests commonly used in veterinary practice. Topics include: 1) identification of internal parasites 2) performance and evaluation of microbiologic and serologic tests, 3) collection & evaluation of cytological samples 4) veterinary necropsy procedures. Included in this course is a review of the anatomy and physiology of major body systems and an overview of common diseases seen in veterinary practice. This course is intended for students entering veterinary assisting, veterinary technology or other animal-related fields. ANSC 258L- Clinical Lab Techniques II Laboratory (1 credit) Laboratory to accompany ANSC 258. This course provides students with additional instruction and hands-on experience with laboratory tests commonly used in veterinary practice. Topics include: 1) identification of internal parasites 2) performance and evaluation of microbiologic and serologic


tests, 3) collection & evaluation of cytological samples 4) veterinary necropsy procedures. Included in this course is a review of the anatomy and physiology of major body systems and an overview of common diseases seen in veterinary practice. This course is intended for students entering veterinary assisting, veterinary technology or other animal-related fields ANSC 261: Anesthesiology and Dentistry for Veterinary Technicians (3 credits) This course will focus on dental anatomy, common dental diseases, and basic dental procedures. Topics will include proper charting, routine periodontal care, anesthesia, patient monitoring, analgesia, post-op concerns, and home care for clients. Dental equipment and instruments will be reviewed in preparation for the concurrent lab (ANSC 261L). ANSC 261L: Anesthesiology and Dentistry for Veterinary Technicians Lab (2 credits) This course will focus on the clinical skills necessary for safe and effective anesthesia and dental prophylaxis of companion animal patients (dogs and cats). Skills such as intravenous catheter placement, endotracheal intubation, patient preparation and monitoring, and dental prophylaxis under general anesthesia will be stressed. The use and side effects of commonly used sedatives, analgesics and anesthetics will be covered. Postoperative procedures include patient monitoring and charting as well as client education for postoperative care. ANSC 262- Clinical Procedures for Large Animals (3 credits) The student will learn techniques in large animal restraint, husbandry and clinical procedures and be provided some introduction to relevant large animal diseases. Biosecurity and public health will be discussed as they apply to large animal health care and husbandry. The course is appropriate for those entering animal husbandry, veterinary assisting, veterinary technology or animal science fields. ANSC 262L- Clinical Procedures for Large Animals Lab (1 credit) The student will learn techniques in large animal restraint, husbandry and clinical procedures and be provided some introduction to relevant large animal diseases. Biosecurity and public health will be discussed as they apply to large animal health care and husbandry. The course is appropriate for those entering animal husbandry, veterinary assisting, veterinary technology or animal science fields. ANSC 263: Exotic & Laboratory Animal Procedures (4 credits) Introduction to the care and use of laboratory animals. Includes training in restraint, nursing, and husbandry of common laboratory animal species (rats, mice and rabbits). This course is intended for students entering lab animal medicine, veterinary technology, veterinary assisting or other animal-related fields. ANSC 266- Veterinary Clinical Practices & Internship II (3 credits) A continuation of ANSC 190, this course provides veterinary technology students with additional instruction and practical experience in a clinical setting. Topics covered include: advanced sample collection & handling techniques, dentistry, administration of medications, anesthesiology & surgical assisting, and advanced nursing techniques. Emphasis is placed on integrating classroom learning with practical work experience. ANSC 271: Anesthesiology & Surgical Nursing for Veterinary Technicians (3 credits) This course will focus on the clinical skills necessary for safe and effective anesthesia and surgery of companion animal patients (dogs and cats). Skills such as intravenous catheter placement, proper


endotracheal intubation, patient and surgical site preparation, and patient monitoring under general anesthesia will be stressed. The use and side effects of commonly used sedatives, analgesics and anesthetics will be covered. Postoperative procedures include patient monitoring and charting as well as client education for postoperative care. ANSC 271L: Anesthesiology & Surgical Nursing for Veterinary Technicians Lab (2 credits) This course will focus on the clinical skills necessary for safe and effective anesthesia and surgery of companion animal patients (dogs and cats) Skills such as intravenous catheter placement, proper endotracheal intubation, patient and surgical site preparation, and patient monitoring under general anesthesia will be stressed. The use and side effects of commonly used sedatives, analgesics and anesthetics will be covered. Postoperative procedures include patient monitoring and charting as well as client education for postoperative care. ANSC 290- Veterinary Technician Exam Review (1 credit) This course prepares students for the Veterinary Technician National Exam (VTNE). Topics include test-taking strategies, formation of a study plan, and a review of topics from previous veterinary technology courses. Students enrolled in this course will develop essential test-taking skills by completing practice exams covering all major topics of the WCC veterinary technology curriculum. HLTH 125- Survey of Medical Terminology (1 credit) HLTH 125 familiarizes the student with medical terminology used in both human and animal medicine through analysis of prefixes, suffixes, and word roots. This course covers the pronunciation, spelling, and definitions of selected medical words dealing with mammalian body systems. Commonly used medical abbreviations and pharmacological terms are also discussed. MATH 101- Mathematics for Veterinary Assistants & Technicians (3 credits) An introduction to clinical calculations used in veterinary medicine. Topics include the application of mathematical skills to solve applied problems in veterinary nursing and pharmaceutical dispensing with emphasis on dosage, concentration, dilution and drip rates. Also included is mathematical and laboratory terminology. This course is intended for students entering veterinary technology, veterinary assisting or other animal-related fields.


Appendix 6. Sample Course Sequence ALPHA COURSE NAME CREDITS CONTACTS FACULTY

FALL

ENG 100 Expository Writing 3 3 Language Arts HLTH 125 Survey of Medical Terminology 1 1 Biology ANSC 140 Introduction to Veterinary Technology 3 3 Vet Tech ANSC 142 Anatomy & Physiology of Domestic Animals 3 3 Vet Tech ANSC 142L Anatomy of Domestic Animals Laboratory 1 3 Vet Tech MTH 101 Mathematics for Veterinary Assistants & Techs 3 3 Math

14 16

SPRI

NG

SP 181 Introduction to Interpersonal Communication 3 3 Speech PSY 100 Survey of Psychology 3 3 Psychology ANSC 191 Veterinary Office & Computer Skills 3 3 Vet Tech ANSC 151 Clinical Laboratory Techniques 3 3 Vet Tech ANSC 151L Clinical Laboratory Techniques Laboratory 1 3 Vet Tech ANSC 152 Companion Animal Diseases & Nutrition 3 3 Vet Tech ANSC 152L Companion Animal Nursing 1 3 Vet Tech

17 21

SUM

MER

ANSC 252 Diagnostic Imaging for Veterinary Technicians 3 3 Vet Tech ANSC 252L Diagnostic Imaging for Veterinary Technicians Lab 1 3 Vet Tech ANSC 190 Clinical Practices & Internship I 3 3 Vet Tech

7 9

FALL

ANSC 253 Pharmacology for Veterinary Technicians 3 3 Vet Tech ANSC 263 Exotic & Laboratory Animal Procedures 4 9 Vet Tech ANSC 261 Anesthesia & Dentistry for Veterinary Technicians 3 3 Vet Tech ANSC 261L Anesthesia & Dentistry for Veterinary Techs Lab 2 6 Vet Tech ANSC 258 Clinical Laboratory Techniques II 3 3 Vet Tech ANSC 258L Clinical Laboratory Techniques II Laboratory 1 3 Vet Tech

16 30

SPRI

NG

ANSC 262 Clinical Procedures for Large Animals 3 3 Vet Tech ANSC 262L Clinical Procedures for Large Animals Lab 1 3 Vet Tech ANSC 266 Clinical Practices & Internship II 3 3 Vet Tech ANSC 271 Anesthesia & Surgery Nursing for Vet Techs 3 3 Vet Tech ANSC 271L Anesthesia & Surgery Nursing for Vet Techs Lab 2 6 Vet Tech ANSC 290 Veterinary Technician Exam Review 1 1 Vet Tech Humanities Humanities Elective 3 3 Humanities

16 22 TOTAL 70 98


Appendix 7. Letter of Support from the HVMA

BU

SN 1

91 (A

SCN

191

) Vet

erin

ary

Offi

ce a

nd C

ompu

ter

Skill

s SL

O A

sses

smen

t, Fa

ll Se

mes

ter

2014

C

RN

s 622

31 &

624

48 –

Lec

ture

r: K

athl

een

Baxt

er, R

VT

Cat

alog

Des

crip

tion

Vet

erin

ary

Off

ice

and

Com

pute

r Ski

lls c

over

s the

supp

ort s

kills

nee

ded

in a

vet

erin

ary

offic

e. B

ecau

se v

eter

inar

y of

fice

skill

s are

crit

ical

in th

e su

cces

s or f

ailu

re o

f a p

ract

ice,

this

co

urse

will

em

phas

ize

the

follo

win

g: c

lient

com

mun

icat

ion,

pub

lic re

latio

ns, e

thic

al a

nd le

gal p

roce

dure

s, bo

okke

epin

g fu

nctio

ns, s

ched

ulin

g, re

cord

s man

agem

ent,

and

tele

phon

e sk

ills.

Stud

ents

will

be

intro

duce

d to

one

or m

ore

indu

stry

-sta

ndar

d ve

terin

ary

softw

are

prog

ram

s as w

ell a

s wor

d pr

oces

sing

and

spre

adsh

eet s

oftw

are.

St

uden

t Lea

rnin

g O

utco

mes

●

Con

tribu

te to

a w

elco

min

g of

fice

envi

ronm

ent t

hat p

rom

otes

acc

urat

e in

tera

ctio

ns w

ith p

atie

nts a

nd c

lient

s. ●

Wor

k as

a te

am m

embe

r to

deliv

er se

rvic

e in

an

ethi

cal,

com

pass

iona

te m

anne

r, fo

llow

ing

the

Vet

erin

ary

Tech

nici

an's

Cod

e of

Eth

ics d

evel

oped

by

the

Nat

iona

l A

ssoc

iatio

n of

Vet

erin

ary

Tech

nici

ans A

ssoc

iatio

n Et

hics

Com

mitt

ee.

● Pe

rfor

m in

trodu

ctor

y of

fice

adm

inis

trativ

e du

ties t

o in

sure

up-

to-d

ate

filin

g an

d re

triev

al o

f doc

umen

ts, d

ata

entry

, bill

ing

and

rece

ipts

, and

inve

ntor

y.

● D

emon

stra

te k

now

ledg

e of

an

indu

stry

-sta

ndar

d ve

terin

ary

softw

are

prog

ram

. ●

Dem

onst

rate

intro

duct

ory

skill

s for

a w

ord

proc

essi

ng a

nd sp

read

shee

t pro

gram

.

Stud

ent L

earn

ing

Out

com

e

Evid

ence

to A

sses

s St

uden

t Lea

rnin

g AV

MA

Req

uire

d Sk

ills C

ross

-refe

renc

e

Con

tribu

te to

wel

com

ing

offic

e en

viro

nmen

t Ta

sk:

• R

equi

red

Rea

ding

s an

d Fo

rum

Dis

cuss

ions

– W

orkf

low

thro

ugh

the

Offi

ce;

Team

App

eara

nce

Ex.

“Man

agem

ent o

f Tra

umat

ic F

ract

ures

”. Th

is a

rticl

e fro

m th

e pe

er re

view

ed

jour

nal,

Vete

rinar

y Te

am B

rief,

incl

udes

a s

even

ste

p pr

oces

s th

at ta

kes

the

read

er th

roug

h an

ove

rvie

w o

f the

cas

e; a

mor

e de

taile

d m

edic

al e

xpla

natio

n;

how

-to c

omm

unic

atio

n w

ith a

clie

nt; w

orkf

low

of t

he c

ase

thro

ugh

the

offic

e; ro

les

play

ed b

y ea

ch m

embe

r of t

he v

eter

inar

y te

am; t

rain

ing

of th

e te

am; a

nd p

rinta

ble

clie

nt h

ando

uts.

Stu

dent

s su

bscr

ibed

to th

is fr

ee o

nlin

e jo

urna

l to

acce

ss th

e ar

ticle

s an

d ho

pefu

lly u

se th

is a

s a

reso

urce

in th

eir c

aree

rs.

Appe

ndix

A:

Cita

tion

for t

he a

rticl

es I

used

thro

ugho

ut th

e cl

ass.

Link

to S

LO:

Thes

e ar

ticle

s de

mon

stra

te a

flow

thro

ugh

the

vete

rinar

y cl

inic

re

leva

nt to

eac

h ca

se.

Vete

rinar

y pr

ofes

sion

als

are

a te

am a

nd m

ust w

ork

toge

ther

thro

ugho

ut th

is fl

ow to

pro

vide

the

best

car

e to

clie

nt a

nd p

atie

nt.

Also

, in

clud

ed w

as a

dis

cuss

ion

of a

ccep

tabl

e ap

pear

ance

for v

eter

inar

y te

chni

cian

s.

Task

: •

True

Col

ors

Min

i-wor

ksho

p (R

yan

Perre

ira) a

nd M

BTI L

ectu

re

We

expl

ored

two

form

s of

‘per

sona

lity

typi

ng’ t

o as

sist

in p

ositi

ve in

tera

ctio

n w

ith

clie

nts

and

co-w

orke

rs.

Link

to S

LO: T

hese

indi

cato

rs a

re w

idel

y us

ed to

aid

in u

nder

stan

ding

diff

eren

t co

mm

unic

atio

n st

yles

. St

uden

ts a

re e

ncou

rage

d to

reco

gniz

e w

ays

of

diss

emin

atin

g an

d pr

oces

sing

info

rmat

ion

in th

emse

lves

and

oth

ers,

so

they

can

co

mm

unic

ate

mor

e ef

fect

ivel

y w

ith c

lient

s an

d co

-wor

kers

.

Dem

onst

rate

tele

phon

e et

ique

tte (e

.g. t

hrou

gh ro

le p

layi

ng, e

duca

tiona

l re

sour

ces,

etc

.) Tr

iage

acc

ordi

ng to

clie

nt, p

atie

nt a

nd fa

cilit

y ne

eds

thro

ugh

phon

e an

d in

-pe

rson

con

tact

U

tiliz

e ap

prop

riate

inte

rper

sona

l and

pub

lic re

latio

ns s

kills

Sc

hedu

le a

n ap

poin

tmen

t acc

ordi

ng to

clie

nt, p

atie

nt a

nd fa

cilit

y ne

eds

thro

ugh

phon

e an

d in

-per

son

cont

act

Stud

ent L

earn

ing

Out

com

e

Evid

ence

to A

sses

s St

uden

t Lea

rnin

g AV

MA

Req

uire

d Sk

ills C

ross

-refe

renc

e

Task

: •

Phon

e an

d Fr

ont D

esk

Tria

ge (D

r. C

arol

yn N

aun)

– a

role

pla

ying

exe

rcis

e w

here

‘rec

eptio

nist

s’ w

ere

give

n ca

ses

and

aske

d ‘c

lient

s’ q

uest

ions

in o

rder

to

ass

ess

the

urge

ncy

of th

e ca

ses

and

guid

e th

e cl

ient

s ap

prop

riate

Li

nk to

SLO

: O

ne o

f the

mos

t im

porta

nt a

spec

ts o

f fro

nt li

ne p

erso

nnel

in a

ve

terin

ary

clin

ic is

to id

entif

y w

hich

pet

s m

ay n

eed

to b

e se

en im

med

iate

ly v

ersu

s on

es th

at c

an m

ake

an a

ppoi

ntm

ent.

The

stud

ents

wer

e pr

ovid

ed re

sour

ces

by

Dr.

Nau

n to

ass

ist t

hem

. Ta

sk:

• Po

wer

Poin

t Lec

ture

on

Fron

t-Des

k Sk

ills

Link

to S

LO:

Des

crip

tions

of t

ypes

of v

eter

inar

y cl

inic

s, p

oint

s on

gre

etin

g cl

ient

s, te

leph

one

etiq

uette

, tip

s on

mak

ing

appo

intm

ents

.

Wor

k as

a te

am m

embe

r to

deliv

er s

ervi

ce in

an

ethi

cal,

com

pass

iona

te m

anne

r

Tas

k:

• R

equi

red

Rea

ding

s an

d Fo

rum

Dis

cuss

ions

– C

lient

Edu

catio

n, C

o-w

ork

Inte

ract

ion,

Eut

hana

sia,

NAV

TA (N

atio

nal A

ssoc

iatio

n of

Vet

erin

ary

Tech

nici

ans

in A

mer

ica)

Cod

e of

Eth

ics

Link

to S

LO: G

ener

ated

on-

line

and

in-c

lass

dis

cuss

ion

of s

ome

cont

rove

rsia

l to

pics

in th

e ve

terin

ary

wor

kpla

ce, a

s w

ell a

s de

finin

g an

d de

mon

stra

ting

ethi

cs.

Also

, int

rodu

ced

the

topi

c of

diff

eren

t sty

les

of le

ader

ship

. Ta

sk

• Po

wer

Poin

t Lec

ture

on

Clie

nt E

duca

tion

Link

to S

LO: P

rese

nted

the

link

betw

een

the

Vete

rinar

y Te

chni

cian

Cod

e of

Eth

ics

and

prop

erly

edu

catin

g cl

ient

s to

com

ply

with

opt

imum

car

e re

com

men

datio

ns fo

r th

eir p

ets.

Als

o, p

rovi

ded

num

erou

s re

cour

ses

(link

s to

indu

stry

web

site

s,

broc

hure

s, te

xts,

mod

els)

to a

ssis

ted

clie

nt e

duca

tion.

Und

erst

and

and

obse

rve

lega

l bou

ndar

ies

of v

eter

inar

y he

alth

car

e te

am

mem

bers

Ap

ply

unde

rsta

ndin

g of

inte

rper

sona

l ski

lls in

all

aspe

cts

of te

am d

ynam

ics

Appl

y cr

isis

inte

rven

tion/

grie

f man

agem

ent s

kills

with

clie

nts

Rec

ogni

ze th

e le

galit

y of

the

vete

rinar

y-cl

ient

-pat

ient

rela

tions

hip

Res

pect

and

pro

tect

the

conf

iden

tialit

y of

clie

nt a

nd p

atie

nt in

form

atio

n

Perfo

rm in

trodu

ctor

y of

fice

adm

inis

tratio

n du

ties:

filin

g, d

ata

entry

, billi

ng, i

nven

tory

Task

: •

Inve

ntor

y Le

ctur

e an

d ac

tual

sys

tem

set

up in

Vet

Tec

h An

nex

Link

to S

LO: S

tude

nts

perfo

rmed

act

ual i

nven

tory

set

-set

and

dis

cuss

ed m

ain

conc

epts

in in

vent

ory

man

agem

ent.

• AV

Imar

k so

ftwar

e de

mon

stra

tions

and

wor

kshe

ets

Link

to S

LO:

Use

d w

orks

heet

s ou

tlini

ng s

cena

rios

to u

se p

ract

ice

man

agem

ent

softw

are

for e

stim

ates

, filin

g, a

nd b

illing

.

Adm

it Pa

tient

/Dis

char

ge P

atie

nt

Han

dle

daily

clie

nt-b

ased

fina

ncia

l tra

nsac

tions

Be

fam

iliar w

ith v

eter

inar

y on

-line

ser

vice

s (e

.g. l

abor

ator

y su

bmis

sion

s,

clie

nt fi

nanc

ing

plan

s, c

ontin

uing

edu

catio

n, d

iscu

ssio

n

Cre

ate

and

mai

ntai

n in

divi

dual

clie

nt/p

atie

nt re

cord

s, v

acci

natio

n ce

rtific

ates

, and

oth

er a

ppro

pria

te fo

rms

Perfo

rm b

asic

filin

g of

med

ical

reco

rds,

radi

ogra

phs,

lab

repo

rts, e

tc.

Cre

ate

and

mai

ntai

n al

l app

ropr

iate

faci

lity

reco

rds

and

logs

in c

ompl

ianc

e w

ith re

gula

tory

gui

delin

es

Stud

ent L

earn

ing

Out

com

e

Evid

ence

to A

sses

s St

uden

t Lea

rnin

g AV

MA

Req

uire

d Sk

ills C

ross

-refe

renc

e

Man

age

inve

ntor

y co

ntro

l

Dem

onst

rate

kno

wle

dge

of

indu

stry

-sta

ndar

d ve

terin

ary

softw

are

Task

: •

Inst

alle

d AV

Imar

k an

d pr

ovid

ed e

ach

stud

ent w

ith ‘t

hum

b dr

ive’

for t

heir

use

of th

e pr

ogra

m

Link

to S

LO: T

he H

enry

Sch

ein

com

pany

pro

vide

d th

e co

llege

with

thei

r AVI

mar

k Pr

actic

e M

anag

emen

t Sof

twar

e. T

his

Vete

rinar

y sp

ecifi

c sy

stem

has

mul

tiple

fu

nctio

ns, i

s us

er fr

iend

ly, a

nd in

stal

led

in o

ver 9

,500

clin

ics

in th

e U

.S. S

tude

nts

had

the

oppo

rtuni

ty to

use

the

prog

ram

at t

heir

own

pace

and

bec

ome

fam

iliar

with

it b

efor

e en

coun

terin

g it

in a

bus

y cl

inic

set

ting.

The

ski

lls a

re tr

ansl

atab

le to

ot

her v

eter

inar

y so

ftwar

e av

aila

ble

on th

e m

arke

t.

Be a

ble

to u

tiliz

e ve

terin

ary

prac

tice

man

agem

ent s

oftw

are

prog

ram

s

Dem

onst

rate

intro

duct

ory

skills

in

wor

d pr

oces

sing

and

sp

read

shee

t pro

gram

Task

: •

Surv

ey o

f wor

d pr

oces

sing

and

spr

eads

heet

ski

lls

• En

d-of

-Cou

rse

Proj

ects

and

Pre

sent

atio

ns in

clud

ing

outli

nes,

han

dout

s, a

nd

Pow

erPo

int f

iles

Link

to S

LO: S

tude

nts

fille

d ou

t a s

urve

y to

det

erm

ine

thei

r fam

iliarit

y w

ith th

e M

icro

soft

Offi

ce p

rogr

ams:

Wor

d an

d Ex

cel.

Bas

ed o

n th

eir a

nsw

ers,

whi

ch

indi

cate

d ex

tens

ive

expe

rienc

e, th

ey w

ere

allo

wed

to d

emon

stra

te th

ese

skills

in

prep

arin

g th

eir p

roje

cts,

whi

ch in

clud

ed d

ocum

ents

suc

h as

clie

nt h

ando

uts.

Dev

elop

Com

pute

r Ski

lls

Asse

ssm

ent t

ools

:

Req

uire

d R

eadi

ngs :

App

endi

x A

Fo

rum

dis

cuss

ions

: Eac

h st

uden

t was

requ

ired

to c

omm

ent o

n th

e re

adin

gs w

hich

dem

onst

rate

d th

at th

ey h

ad re

ad th

e m

ater

ial a

nd g

iven

it s

ome

thou

ght.

Ex

ampl

es a

ttach

ed: A

ppen

dix

B

Anal

ysis

: A

peer

revi

ew jo

urna

l, Ve

terin

ary

Team

Brie

f, w

as u

sed

as th

e pr

imar

y re

adin

g m

ater

ial r

athe

r tha

n a

text

book

. Th

is is

a re

spec

ted

publ

icat

ion

focu

ses

on th

e

la

test

issu

es in

the

vete

rinar

y of

fice

and

is a

com

pani

on jo

urna

l to

Clin

icia

ns B

rief w

hich

focu

s on

mor

e on

med

icin

e, p

ublis

hed

by th

e N

orth

Am

eric

an V

eter

inar

y C

onfe

renc

e

(NAV

C).

It s

eem

s to

be

mor

e in

tere

stin

g to

the

stud

ents

and

mos

t res

pond

ed in

the

disc

ussi

ons

in a

way

that

indi

cate

d th

at th

ey u

nder

stoo

d th

e po

int o

f the

read

ings

in

re

latio

nshi

p to

the

clas

s.

Pl

an:

I pla

n on

kee

ping

this

form

at fo

r the

read

ings

, but

hav

e di

scov

ered

that

I sh

ould

hav

e a

mor

e th

orou

gh w

ay to

ass

ess

the

stud

ents

und

erst

andi

ng o

f the

mat

eria

l. T

o

that

end

, I h

ave

adde

d a

quiz

for e

ach

read

ing.

In

-cla

ss w

orks

heet

s an

d ro

le-p

layi

ng: T

rue

Col

ors,

Tria

ge, A

VIm

ark

Ex

ampl

es a

ttach

ed: A

ppen

dix

C

An

alys

is:

Thes

e w

ere

popu

lar c

lass

es a

nd s

tude

nts

have

requ

este

d m

ore

like

them

. Ag

ain,

I di

d no

t allo

w m

ysel

f a v

ery

good

met

hod

of a

ssig

ning

cre

dit f

or th

eir c

ompl

etio

n.

Pl

an: I

will

assi

gn p

oint

s to

the

com

plet

ion

of th

ese

task

s to

enc

oura

ge p

artic

ipat

ion

and

also

add

a m

ock-

up c

linic

day

. As

a m

atte

r of c

onsi

dera

tion

I req

uire

atte

ndan

ce a

t

any

clas

s w

ith a

gue

st s

peak

er a

nd w

ill co

ntin

ue to

do

so.

In

divi

dual

Pro

ject

s an

d Pr

esen

tatio

ns: S

tude

nts

chos

e fro

m a

list

of t

opic

s an

d w

ere

aske

d to

pre

sent

them

as

they

wou

ld to

a c

lient

or c

o-w

orke

r, in

clud

ing

deve

lopi

ng a

hand

out o

r pre

sent

atio

n.

Ex

ampl

es a

ttach

ed: A

ppen

dix

D

An

alys

is:

This

is g

ood

way

to g

et s

ome

mor

e su

bjec

ts in

trodu

ced

to th

e cl

ass,

suc

h as

‘com

pass

ion

fatig

ue’,

whi

le a

t the

sam

e tim

e ha

ving

the

stud

ents

dem

onst

rate

som

e of

thei

r com

pute

r sof

twar

e sk

ills.

I gra

ded

too

easi

ly b

ecau

se I

did

not g

ive

them

a ru

bric

for h

ow I

wou

ld g

rade

.

Plan

: I w

ill de

velo

p a

rubr

ic e

xpla

inin

g in

det

ail m

y ex

pect

atio

ns fo

r con

tent

, for

mat

, and

cita

tion.

Fina

l Exa

min

atio

n : 5

0 qu

estio

ns –

mul

tiple

cho

ice,

true

/fals

e, m

atch

ing

At

tach

ed: A

ppen

dix

E

Anal

ysis

: The

exa

m w

as c

ompr

ehen

sive

and

the

maj

ority

of t

he s

tude

nts

did

wel

l. H

owev

er, I

dep

ende

d to

hea

vily

on

this

one

test

as

an a

sses

smen

t too

l.

Plan

: I a

m c

onsi

derin

g a

mor

e di

fficu

lt ta

ke h

ome

exam

that

will

inco

rpor

ate

som

e es

say

ques

tions

that

requ

ire c

ritic

al th

inki

ng o

n th

e to

pics

cov

ered

in th

e cl

ass.

Asse

ssm

ent S

umm

ary:

M

y go

al w

as to

resh

ape

the

busi

ness

cla

ss fr

om o

ne th

at fo

cuse

d m

ostly

on

gene

ral o

ffice

ski

lls to

one

that

add

ress

es th

e un

ique

asp

ects

of a

vet

erin

ary

hosp

ital

busi

ness

set

ting.

As

the

Anim

al S

cien

ce c

ours

es a

re a

lso

linke

d to

the

stud

ents

’ suc

cess

ful c

ompl

etio

n th

e AV

MA

skills

che

cklis

t, th

ose

obje

ctiv

es a

lso

guid

ed m

y ch

oice

s in

the

new

cu

rricu

lum

. The

big

gest

dra

wba

ck in

ana

lyzi

ng th

e co

urse

is th

at I

did

not p

rovi

de e

noug

h m

easu

rabl

e as

sess

men

ts (i

.e. q

uizz

es).

I do

feel

I am

on

the

right

trac

k w

ith th

is c

ours

e, a

nd

sinc

e th

is is

my

first

pas

s at

an

SLO

ass

essm

ent,

I am

look

ing

forw

ard

to fe

edba

ck a

s to

how

I ca

n im

prov

e m

y su

bmis

sion

.

Instructor's Assessment Form ID: 107Status: CompletedDate Completed: 01/07/2014Department: Natural SciencesDiscipline: Animal SciencesCourse: ANSC 258Course Sections (CRNs): 23564Section Property: Face-to-FaceNumber of Sections: 1Course SLO: All course (ANSC 258) outcomes.Task that demonstrates this Learning Outcome:

1. Media Project2. Oral Presentation

Program/Degree: General Education/Associate in Arts in Liberal Arts (08062012 - 05162014)

Semester of Assessment: FALL 2013Program SLO: Critical Thinking and Creativity (GE/AA in Liberal Arts)

Connection (Program SLO):

The course SLO is designed to reflect the skills and knowledge contained in a veterinary parasitology course. The information and skills required is outlined by the American Veterinary Medical Association and is standardized for all accredited veterinary technology programs. This standardized curriculum is also the basis for the Program Learning Outcomes and reflects a common thread for all courses in the veterinary technology curriculum.

Course/Program SLO Matrix: 1. VETA VETT Program SLO Matrix.docx (VETA/VETT SLO Matrix)

Describe the task and how it links to the Program and Course SLO.

The task is to select a parasite of domestic animals and do a power point presentation and client brochure about the parasite.

The Critical Thinking and Creativity Rubric was designed to have students and faculty evaluate the method in which information is obtained as well as presenting the final product in a creative manner. This project will require research via various mediums including web browsing, periodicals, textbooks, and personal interviews. The students will be asked to not only gather the information but utilize critical thinking skills and create presentation and client brochure. A criteria will be provided to help students in this evaluation process.

Connection (GenEd/AA SLO): N/ACourse/GenEd/AA SLO Matrix: No Course/GenEd/AA SLO Matrix File Uploaded.

Describe the task and how it links to the GenEd/AA and Course SLO.

N/A

Tool that measures achievement of this Learning Outcome.

1. Rubric

Describe how the tool links to the Common Learning Outcome Rubric.

Instructor and peer review utilizing rubric for critical thinking and creativity.

The following academic support labs and services were required or recommended in this course:

1. Library Resources and Services

Individual Course Assessment Analysis (Instructor's Form)

% of Students Met Expectations: 18 of Students Meet or Exceed / 18 of Total Student Assessed = 100%

Analysis of the Assessment For the Course SLO(s):

The course SLOs are listed below. Assessment was based on students performance in lab activities and test scores. All 18 students passed the course and fulfilled the required 41 skills assigned to this course. The 41 skills were derived from the skills list provided by the American Veterinary Medical Association for all accredited veterinary technology programs.1.Properly package, handle and store specimens for laboratory analysis.2.Identify and describe the life cycle of select internal and external parasites of companion animals, livestock, & exotic species.3.Collect, culture, and identify bacteria from animal tissues and perform sensitivity testing.4.Collect and evaluate various cytological specimens including canine vaginal smears.5.Perform a postmortem examination of a non-preserved animal.

Analysis of the Assessment For the Program SLO(s):

The program SLOs are listed below. This course involves program SLOs 7 and 8. All students completed the lab activities and passed the administered tests.1.Effectively communicate with clients and veterinary staff.2.Perform routine business transactions and maintain patient and facility records.3.Ensure the safety of patients, clients, and staff and maintain compliance with regulatory agencies.4.Identify common breeds of companion animals, list their nutritional requirements and husbandry needs, and describe the anatomy and functions of major body systems.5.Assist with physical exams and obtain patient histories.6.Perform routine nursing procedures including first-aid, wound-management, and administration of medications and vaccines.7.Develop a working knowledge of common companion animal diseases and their medical treatments.8.Collect biological samples and perform diagnostic laboratory tests.

What changes, if any, do you plan to make in response to the results of this assessment and your analysis to improve student learning?

1. State criteria for grading more explicitly2. Provide more frequent or more comprehensive feedback on student progress

What steps can the department take to address the needs and issues revealed in your analysis?

1. Assessment indicates no improvement necessary; however the analysis includes what worked

Result exported at: Friday, July 17, 2015, 14:48:03

Appendix 10: AVMA Accreditation Report (March, 2013)

40


41


42


43


44


45


46


47


48


49


50


51


52


53


54


55


56


57


58


59


60


61


62


63


64


65


66


67


68


69


70


71


72


73


74


75


76


77


78


79

Appendix 11. AVMA Follow-up Report

80


81


82

appendix 1. job outlook for veterinary technicians · the bureau of labor statistics (bls) ranks...

Documents