appendix c: key tracker question charts by district...a report card from missourians commissioned...

A Report Card From Missourians

Commissioned By: The Missouri Department of Transportation Final Report – 2015

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Commissioned by the Missouri Department of Transportation

Prepared By:

Helping You Better

Understand Your StakeholdersSM

Appendix C:

Key Tracker Question Charts by District



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NORTHWEST DISTRICT

21009

2010

2011

2012

2013

2015

01%

21009

2010

2011

21012

21013

21015

0%

TRENDS:: [Level of Sat"sfact"on W it h t he Job t he [M issoulr'i

Departm ent of Transpolrtation is [Doing: NW [District

110% 210% 30% 40% 510% 601% 701% 810% '910%

• Ve ry S atisfie-d • So m ewl1 at Satisfi e d D So m ew lil at Di 55ati sfi e-d • Ve ry Di 55 at isfie-d

TREIN[[DS: Level of Agreem ent IMo[DOT [Plrovides

A.cculrate Information to Cit izens:: INW [District

60% 32.% ---------------------------------------------------------------

1010%

42.% 50% 12.° ----------------------------------------------------------------

10% 2.0% 30% 40% 50% 60% 70% 810% '90% 100%

• St rongly Agree • Som ewlm at Agree D somewl1at Disagree • Strongly Disagree



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2009

2010

2011

2012

2013

2015

10%

2009

2010

2011

2012

2013

2015

0%

110%

TREINDS: Ilevel of Aglreement IMolDOT IProvides Timely Information to Citizens: INW IDistlrict

47% 40%

.20% 310% 40% 5'0% 610% 710% 80%

• StlfOngly Agree • Somewhat Agree D Somewha Disagree • Strongly Di.sagree

'91%

9D%

TREINDS:: Ilevel of Aglreement IMoDOT IPr'ov"des Undelrstandable

Infolrmationto Cit izens: NW Distlr"ct

49% 40% I 8%

1100%

21% 71% . 12

52% 40% .30

S:%

110% 210% 310% 40% 50% 70% BIO% 90% 1100%

• Strongly Agree . Somewhat Agree D Somewn at Disagr ee • St ro ng ly Disagr ee



P a g e | 111

2009

2010'

2011

2012

2013

2015

0%

TREINIDS:: [Level of Agreement IMo[DOT is the Primalry

TlranslPortation EXlPert in IMissoulri: INW Distlrict

54% 36% 7%

54% 39% 3%

-

57% 37% 3% ------------------------------------------------------------------- --

16% 75% 5% ---------

55% 35%

49% 42% 5%

10'% 20% 30'% 40'% .50% 60% 70'% 810% '90% 100%

• Strong ly Agree . Somewhat Agree D Somewh at Disagr ee • St rongly Disagr ee



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NORTHEAST DISTRICT

21009

210110

21011

21012

21013

21015

10%

21009

210110

21011

21012

21013

2101.5

0%

lREINDS: ILevel of Satisfaction With the Jlob the Missouri Depalrtment of l lranspolrtation is IDoing:: INE IDistr'ict

10% 20% 30% 40% 5'0% 6'0% 70% 80% '90%

• Very Satisfied • Som ewnat Satisfied D Som ewnat Dissat isfied • Very Dissat isfied

lREINIIDS: ILevel of Agreement IMolDOl IPlrovides

Accurate Infolrmationto Citizens: INIE District

100%

54% 40% 2.

59% 31% 7% ---------------------

25% 71%

50% 45% 2.~ ------------------------------------------------------------------- -

10% 20% 30% 40% 50% 60% 70% .810% 90% 1010%

. Strollgly Agree . S.omewhat Agree OS.orn ewilat Disagree . Strongly Disagree



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21009

2010

2011

2012

2013

2015

10%

21009

2010

21011

2012

2013

2015

0'%

TR,EINDS: ILevel of Agreelm ent M oDOT IProvides

Timely Infolrmation to Cit "zens: INE IDistrict

51% 41%

-

54% 41% 1

-

49% 45% 20

110% 20% 310% 40% 50% 60% 70% 90%

• St llOng ly Agree • S.om ewh at Agre e 0 S.om ewh at Dis,agree • St rong ly Di s,agrr ee

TREINDS:: ILevel of Aglreem ent IMolDOT IPlrovides IUndelrstandable Infolrm at"on to Cit izens: NE IDistr"ct

49% 45% 2

56% 39% 1

46% 47% I 3

1010%

110% 20% 310% 40% 5'0% 70% 8'0% [90% 1100%

• Strong ly A gr ee' • Som ewhat Ag ree D Som ewhat Disagr ee • Strong ly Disagr ee



P a g e | 114

200'9

2010

2011

2012

2013

20 t5

0%

TREINIDS: Ilevel o't Aglreement IMloDOT is the IPrimary Transportat-on Expelrt in IMlissoulr-: NE Distlrict

.54% 40% ~(

----------------------

58% 32% 6%

18% 75% 6%

60% 34% 2

.5 1% 40% 3%

10% 20% 30% 40% 50% 60% 70% 80% '9 0'% 100'%

• StrollIg ly Agr e·e • Som ew at Agre·e D Som ewhat Disagr e·e • StrollIg ly Disagr ee'



P a g e | 115

KANSAS CITY DISTRICT

2009

20:10

20:1:1

20:12

20:13

20:15

0%

2009

20:10

20:1:1

20:12

20:13

20:15

0%

TREINDS: ILevel of S,atisfaction W it h t he Jlob t he IMissoulri

IDepartm ent of Transportation is Doing:: IKC IDistr'ict

:10% 20% 30% 40% 5'0% 60% 70% 80% '9'0%

• Ve'ry Satisfied • Som ewhat Satisfied D Som ewhat Dissatisfied • Ve ry Dissat isfied

TRENDS: ILevel of Agr'eem ent IM olDOT IPlrovides

A.ccurate Infolrmation to Cit izens:: KC IDistlr ict

39% 47%

47% 43%

12%

8%

:100%

43% 49% 2% -------------------------------------------------------------- -

10% 20% 30% 40% 50% 70% 80% 90% 100%

• Strongly Agree • Somewhat Agree DSomewh at Disagree • St rongly Disagree



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21009

20110

21011

21012

21013

21015

10%

20 09

20110

2011

2012

2013

2015

0%

TREINDS:: lLevell of Agreement IMoDOT IPlrovides Timely Infolrmation to Cit·zens: IKC IDistrict

38% 45% --------------------------

46% 41%

13%

11%

49% 39% I 8%

17% 72% 110%

10% 20% 30% 40% 50% 70% [90%

• St rongly Agree • Somewhat Agree D Somewhat DiScagree • Strongly Disagree

TRENIDS:: Ilevel of Aglreement MolDOT IPlrovides Understandable Infolrmation to Citizens:: KC IDistrict

41% 45% 11%

45% 45% 9%

54% 36% 5%

17% 74% I 8%

100%

~% ~% 2

10% 20% 30% 40% 50% 6'0% 70% BO% [90% 100%

• St ro ng ly Agr e·e . Som ewhat Agree D Som ewl1 at Disagr ee . St ro lllg ly Disagr e·e



P a g e | 117

2009

2010

2011

2012

2013

20tS

10%

lR,EINIDS,: ILeve of Aglr'eement IMoDOl is the Primary l lranspolrtation Expert in Mlissoulr-:: IKC IDistlr'ict

.51% 40%

------------------------

.5 3% 35%

M% ~%

.54% 38%

5%

8'%

15%

5%

.51% 41% 3%

10% 20% 30% 40% .50% 60% 70% 80% '90% 100%

• St rolllg ly Ag ree' • Som ew nat Agree D Som ewnat Disagr ee • St rolllg ly Disagr ee



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CENTRAL DISTRICT

2009

20110

2011

2012

2013

2015

0%

21009

210110

21011

21012

21013

21015

10%

TRENIDS,:: ILevel of Satisfaction W it h t he Job t he IMissoulr" IDepalrtm ent of Tlransportation is Doing:: Central lDistlrict

10% 210% 30% 410% 510% 60% 70% 810% '90%

• Very Satisfied • Som ewhat Satisfied D Som ewhat Dissatisfied • Very Dissat isfied

TREINIIDS,: Level o't Agr eem ent M oDOT Provides

Acc:ulrate Information to Cit "zens: Cent lral lDistrict

------------------------------

47% 44%

1100%

7%

56% 35% 13% -------------------------------------- --

52.% 40% 3% ----------------------------------- --

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

• St rongly Agree . s.omew at Agree o S.omew at Disagree • Strongly Disagree



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2009

20110

2011

2012

2013

2015

10%

2009

21010

21011

21012

21013

2101.5

10%

TREN[DS: [Leve l of Agreem e nt MoDOT [Plr'ovides Timely Informatio n to Cit izens : Cent ra [District

47% 43% 7%

51% 41% .20

55% 35% 7%

23% 69% 0

54% 40% 2.

48% 44% I 3%

110% 20% 310% 40% 50% 6D% 70% .8'0% '90%

• St rongly Agree • S.omewh at Agree D S.omewhat Disagree • Strolllgly Disagree

TREN[DS: [Leve l of Aglr'eem e nt Mo[DOT [Provides IUnde lrstanda ble Informatio n to Cit ·zens : Cent ra l [Distlrict

54% 35% .8%

22% 71%

110% 20% 30% 410% 50% 70% 90%

• 5t 1'0 ng Iv Ag I' ee' • 50 m ewh at Ag ree D 50 m ewh at Di sag I' ee • 5t 1'0 ng Iv Disagr ee

100'%

5%

1010%



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21009

21010

21011

21012

21013

21015

10%

TRENDS:: Ilevel of Aglreement MolDDT is the IPlrimary

Tlransportat"on Expelrt in IM"ssoulri : Centlral IDistr'ict

54% 38% eo

54% 38% I 0

53% 37% 4%

55% 35% 7% ' .

10% 210% 3'0% 40% 5'0% 60% 110% 80% '90% 100%

. Strolllg ly Agree . Somewhat Agree D Somewhat Disagree • St rongly Disagree



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SAINT LOUIS DISTRICT

2009

2010

2011

2012

2013

2015

2009

2010

2011

2012

2013

2015

0%

TR,EIN[DS: Level of Satisfact"on W it h t he Job t he IM issour"

[DelPalrtm ent of TranslPolrtation is [Doing: SL Distr"ct

10% 20% 30% 40% .50% 60% 70% 80% 90%

• Very 5 atisfie d . 50 m ewh at 5ati sfi e d D 50 m ewh at Di 55atisfi e d • Ve'ry Di 55 at isfi e d

TREINDS: ILevel of Agreem ent MlolDOT IPlrovides

Acculrate Infolrm ation to Cit izens: SL IDistlrict

51% 47% I

47% 42% 10'%

1100%

--------------------------------------------------------------

52% 40% 4%

25% 69% ----------------------------------------------------------------

-

52% 41% 5%

45% 47% 5%

0% 10% 20% 30% 40% 5'0% 60% ]10% 810% 90% 100%

• Strongly Agree • S.am ewh.at Agre e D S.am ewh at Disagree • StmrTJgly Di sagr ee



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21009

21010

21011

21012

21013

21015

0%

21009

210110

21011

21012

21013

21015

10%

TREINDS: ILevel of Aglreem ent MolDOT IPlrovides

Timely Infolrmation to Cit ·zens: SIL Distr'ict

________________ 5_3_% _______________________________ 4_2% ______________ 111_

44% 48% ~

52% 39% • I

20% 72%

55% 37% 5% •

45% 44% 7%

110% 2.10% 310% 40% 510% 710% 80% '90%

• S rongly Agree • Somewhat Agree D Somewhat DiSoagree • Stmngly DiSoawee

TRENDS,:: ILevel of Aglreement IMolDOT IPlrov-des IU1nderstandabie

Iinfoirm at-on to Cit izens: St Distr-ct

51% 45%

1100%

------------------------------------------------------------------

42% 53% 4% I

51% 30% .4%

46% 45% 3%

110% 20% 310% 410% 50% 60% 70% 30% 90% 11010%

. Strol1gly Agree . Somewhat Agree O Somewhat Disagree . Strol1gly Disagree



P a g e | 123

2009

2010

2011

2012

2013

2015

0%

l RE[NIDS,:: Level of Aglreem ent [MoDOl is t he [Pr'imary lranspolrtation Expelrt in [MissQulr-:: St IDistr'ict

55% 36%

53% 40%

&%

5%

53% 34% 9%

18% 73% 2.0

62.% 30% 4%

56% 35% 4%

20% 40% 60% 80% 1100'%

• St ro ng ly Ag r e·e' • So m ewlll at Agree D Som ewhat Disa,g r ee • St ro IlIg ly Disagree



P a g e | 124

SOUTHWEST DISTRICT

2009

20110

2011

2012

2013

2015

21009

210110

21011

21012

21013

2101.5

0%

TRENIOS:: Level of Satisfact·on 'W ith the Job the IM issouri

IOepalrtment of Transportat·on is Doing:: SW IOistlrict

10% 20% 30% 40,% 50% 60% 70% 80% '90%

• Ve ry Satisfied • Som ewn at Satisfied D Som ewn at Dissatisfi ed • Ve ry Di 5S at isfi ed

TRENIIDS: ILevel of Aglreement IMoDOT IProvides

Acculrate Information to Citizens: SW IDistlrict

---------------------------------------------------------------

49% 42%

50% 43%

7%

4% •

59% 33% 3% ---------------------- --

22% 71% 5% •

50% 42% 5%

48% 47% I 0

------------------------------------------------------------------

10% 10% 20% 30% 40% 50% 60% 70% 80% 90% 11010%

• Strongly Agree . Somewhat Agree DSomewhat Disagree . Strollgly Disagree

1100%



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2009

20110

2011

2012

2013

2015

10%

2009

21010

21011

2012

21013

21015

10%

10%

TREN[DS:: [Level of Aglr'eement IMo[DOT IProvides

Timely Infolrmation to Citizens:: SW [District

20% 30% 40% 50% 6.0% 70% 810%

• S rongly Agree • Som ewhat Agree D Somewhat Disagree • St rongly Disagree

90%

TREN[DS: Levell of Aglreement IMo[DOT IPlrovides IUndelrstandab e

Infolrmation to Cit·zens:: SW [District

1100%

.51% 43% 2~

--------------------- --

62% 31% 13%

19% 74% 15% ----------------------------------------------------------------

.52% 39% 4%

~% %% 1

10% 20% 30% 40% 5'0% 610% 70% 80% '90% 1010%

• St rongly Agr ee . So,m ewhat Agree D Som ewhat Disagree • St rongly Di sagr ee



P a g e | 126

2009

20110

2011

2012

2013

2015

0%

TREINDS:: Level of Aglreement MolDOl is the IPlr'''malry

Transpolrtat·on Expelrt in IM issoulri: SW IDistlr'·ct

5.5 % 37% 21}

.5.5 % 39% 2

61% 30% 4%

'9%

.5 7% 3.5% 4%

.54% 37% 3%

10% 20% 30% 40% 50% 60% 70% 810% '90% 100%

• 5t 1"0 ng Iv Ag r e·e . 50' m ewh at Ag ree D 50 m ewh at Disag r ee • 5t ro I1Ig Iv Disagr ee



P a g e | 127

SOUTHEAST DISTRICT

2009

210110

21011

21012

21013

21015

2009

2010

2011

2012

2013

2015

10%

TREINIDS,: ILeve of S,atis'fact-on W it h t he Job t he Missouri

IDelPart m ent of TlranslPolrtat-on is Doing:: SE Distlr-ct

10% 210% 30% 40% 50% 60% 710% 80% '90%

• Ve ry Satisfie d • So m ewl1 at Satisfi e d D So m ewh at Di ssati sfi e d • Ve ry Dissat isfie d

TR.ENIIDS: ILeve~ of Agr eem ent IMlo lDOT IPIr'ovides

AC:C:Ulrate Infolr'mation to Cit izen s: S,E IDistlr'ict

49% 42% % ----------------------------------------------------------- -

0% 110% 20% 30% 40% 50% 60% 70% 80% 90% 1100%

• St rongly Agree . Som ewhat Agree D Som ew hat Disagree . Strolll,gly Disagree

100%



P a g e | 128

2009

20110

2011

2012

2013

2015

0%

21009

21010

21011

21012

21013

21015

0'%

TREINDS: ILevel of Agr'eement MolDOl IPlrovides

Tilmely Infolrmation to Citizens: S,E IDistlrict

~% M% -----------------------------------------------------------

51% 39%

9%

59% 34% 113%

20% 69%

10'% .20% 3'0% 40% 5'0% 60% 70% 80'% '90%

• Strongly Agree • Somewhat Agree D Somewhat Disagree • Strol1gly Disagree

TRENIIDS,:: ILevel of Agr'eement MolDOT IPr'ovides Ulnder'Standable

Informat"onto Cit izens:: SE IDistlr"ct

110% 20'% 3'0% 40'% 50'% 60% 70% 80'% '90%

• Strong ly Ag r ee . Som ewn at Ag ree D Som ewllat Disagr ee • Strong ly Disagr ee

10'0%

10'0%



P a g e | 129

2009

2010

2011

2012

2013

201.5

0%

TRENIDS: Level of Aglreement IMlolDOT is the Pr"mary TranslPolrtation EXlPelrt in IMissour": SE IDistlrict

54% 37% 1 2.{)

55% 39%

63 % 30% {)

19% 71% 8%

56% 35% . 4%1

54% 36% 7%

10% 20% 30% 40% .5'0% 60% 70% 80% '90% 100%

• Stlrolllg ly Agre·e, • Som ewl1at Ag ree 0 Som ewnat Disagr ee • St ro ng ly Disagr e·e,

appendix c: key tracker question charts by district...a report card from missourians commissioned...

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