appendix—full survey results technology in the mid-market ......from july 14 to july 24, 2017, a...
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Appendix—Full survey resultsTechnology in the mid-market—Closing the gapA Deloitte Growth Enterprise Services reportNovember 2017
From July 14 to July 24, 2017, a Deloitte survey of mid-market companies was conducted by OnResearch, a market research firm. The survey examined technology trends taking place in this market segment to determine the role that technology plays and how it influences business decisions.
The 500 survey respondents represented mid-market companies with annual revenues ranging from $100 million to a little over $1 billion. Half of the respondents were C-suite executives, while the remaining executives held other management roles. Seventy-nine percent of the respondents represented companies that are privately held, while the remainder were publicly-traded firms. Thirty-four percent of the respondents were from consumer and industrial products companies; 25 percent represented technology, media and telecommunications companies; the remainder were divided among energy and resources, financial services, life sciences and health care, and other industries.
The full survey results are included in a separate appendix; some percentages in the charts throughout this report may not add up to 100 percent due to rounding, or for questions where survey participants had the option to choose multiple responses.
The report based on these survey findings, Technology in the mid-market—Closing the gap, can be found on our website at www.deloitte.com/us/mid-market-technology.
Technology in the mid-marketClosing the gap
3
Technology in the mid-market—Closing the gap
4
Business environment
Technology survey charts August 2017 9
31% or higher
21% - 30%
16% - 20%
11% - 15%
5% - 10%
1% - 4%
0%
Negative 1% - 4%
Negative 5% - 9%
Negative 10% or lower
Over the past 12 months, my company’s revenue growth has been:
4.4%
13.8%
16.2%
19.2%
32.2%
9.2%
0.6%
2.6%
1.2%
1.0%
2.6%
17.2%
16.6%
21.4%
29.8%
8.4%
0.4%
2.2%
0.8%
0.6%
6.0%
8.6%
20.2%
24.2%
25.8%
10.0%
1.4%
2.4%
0.8%
0.6%
20162017
2015
Technology survey charts August 2017 10
Highly optimistic
Cautiously optimistic
Neutral
Pessimistic
Highly pessimistic
My company's business outlook over the next 12 months appears to be:
31.8%
57.4%
8.6%
1.8%
0.4%
35.8%
52.2%
8.8%
2.2%
1.0%
34.4%
52.0%
10.8%
2.2%
0.6%
20162017
2015
Technology in the mid-market—Closing the gap
5
Role and value of technology
Technology survey charts August 2017 4
Business leaders (CEO, CFO, COO, business unit leaders, supporting functions)
IT leaders (CTO, CIO, IT department leaders)
Both Business and IT
Other
Who leads the adoption of new and emerging technologies within your company?
23.2%
43.0%
33.6%
0.2%
Technology survey charts August 2017 12
They are leading the charge
They are actively engaged
They are passive, but willing to be engaged
They have bigger fish to fry
They are actively obstructing change
Not applicable/don’t know
How would you describe the role of executive leadership in your organization with regard to emerging and next-generation technologies (including cloud, mobile, and social)?
26.6%
57.4%
12.8%
2.0%
0.8%
0.0%
31.0%
59.0%
7.4%
1.6%
1.0%
0.0%
32.9%
45.7%
17.0%
3.2%
0.4%
0.8%
20162017
2015
Technology survey charts August 2017 13
Enable new ways to interact with customers
Streamline or reduce operational cost
Help create new lines of services/business
Increase worker productivity
Improve business process alignment
Speed the pace of transactions and business interactions
What do you expect will be the most significant impact of digital disruption on your organization in the next 12 months?
20.0%
17.8%
17.2%
16.6%
15.4%
12.8%
Technology survey charts August 2017 13
Enable new ways to interact with customers
Streamline or reduce operational cost
Help create new lines of services/business
Increase worker productivity
Improve business process alignment
Speed the pace of transactions and business interactions
What do you expect will be the most significant impact of digital disruption on your organization in the next 12 months?
20.0%
17.8%
17.2%
16.6%
15.4%
12.8%
Technology in the mid-market—Closing the gap
6
Role and value of technology (cont.)
Technology survey charts August 2017 14
Information security
Keeping up with new technology
Budget to implement new technology
Integrating with legacy systems
Technical complexity
Business partners investing at the same pace as our organization
Not having the right talent/skill set
Tactical hurdles
Leadership support
Understanding ROI
Other
What is the biggest IT challenge faced by your organization? Select only one.
26.2%
18.6%
17.8%
14.6%
9.8%
7.0%
5.4%
0.0%
0.0%
0.0%
0.6%
28.0%
19.2%
18.8%
4.4%
10.8%
9.6%
0.1
0.0
30.2%
22.2%
10.0%
16.8%
9.6%
9.6%
1.6%
*Response not offered in 2015
20162017
2015
Response not offered in prior years.
Response not offered in prior years.
Response not offered in prior years.
Response not offered in 2015.
Technology survey charts August 2017 14
Information security
Keeping up with new technology
Budget to implement new technology
Integrating with legacy systems
Technical complexity
Business partners investing at the same pace as our organization
Not having the right talent/skill set
Tactical hurdles
Leadership support
Understanding ROI
Other
What is the biggest IT challenge faced by your organization? Select only one.
26.2%
18.6%
17.8%
14.6%
9.8%
7.0%
5.4%
0.0%
0.0%
0.0%
0.6%
28.0%
19.2%
18.8%
4.4%
10.8%
9.6%
0.1
0.0
30.2%
22.2%
10.0%
16.8%
9.6%
9.6%
1.6%
*Response not offered in 2015
20162017
2015
Response not offered in prior years.
Response not offered in prior years.
Response not offered in prior years.
Response not offered in 2015.
Business partners investing at the same pace as our organization
Technology survey charts August 2017 15
Which of the following statements is true about your IT department’s involvement with the end customer of your organization? Select all that apply.
Our IT department is focused on delivering seamless/integrated customer experiences
We are actively building technology platforms to better engage with customers
Our IT department is involved in designing of products and customer solutions
Our corporate strategy emphasizes customer acquisition, retention and loyalty
Gathering and analyzing customer data is a priority for the IT organization
Technology and Marketing departments have established joint processes and governance
Our IT department has no involvement with the end customer*
None of the above
51.8%
47.2%
44.4%
43.0%
41.4%
30.6%
3.2%
0.4%
50.2%
47.0%
45.0%
42.4%
39.4%
34.0%
3.2%
0.2%
48.4%
51.0%
45.0%
38.6%
41.8%
31.8%
3.8%
*Response not offered in 2015.
20162017
2015
Technology in the mid-market—Closing the gap
7
Role and value of technology (cont.)
Technology survey charts August 2017 16
Mature with established processes
Building and developing IT governance and processes and structures
Investigating IT process and improvement, but no formal governance in place
Little to no formal IT processes, structures, or awareness
Don’t know/Not sure
How would you describe the current state of IT governance within your organization?
21.4%
46.2%
24.0%
8.4%
0.0%
37.0%
51.2%
9.8%
2.0%
0.0%
34.2%
46.8%
13.8%
3.6%
1.6%
20162017
2015
Technology survey charts August 2017 16
Mature with established processes
Building and developing IT governance and processes and structures
Investigating IT process and improvement, but no formal governance in place
Little to no formal IT processes, structures, or awareness
Don’t know/Not sure
How would you describe the current state of IT governance within your organization?
21.4%
46.2%
24.0%
8.4%
0.0%
37.0%
51.2%
9.8%
2.0%
0.0%
34.2%
46.8%
13.8%
3.6%
1.6%
20162017
2015
Investigating IT process and improvement,but no formal governance in place
Technology in the mid-market—Closing the gap
8
Technology spend
Technology survey charts August 2017 19
We do not currently have a separate, identifiable spend
Our spend is negligible (< 1% of revenue)
We spend between 1-5% of revenue on technology
Our spend is above 5% of revenue
Don’t know
What is your company’s current “spend” on technology?
5.0%
9.2%
50.2%
35.6%
4.6%
7.7%
17.0%
47.8%
27.6%
0.8%
9.0%
13.8%
47.4%
29.9%
9.2%
20162017
2015
Technology survey charts August 2017 20
Significantly higher
Higher
About the same
Lower
Significantly lower
Compared to last year, my company’s current level of technology spend is:
11.5%
58.4%
28.6%
1.5%
0.0%
19.4%
54.1%
24.7%
1.5%
0.2%
14.6%
52.3%
30.9%
1.7%
0.5%
20162017
2015
Technology in the mid-market—Closing the gap
9
Technology spend (cont.)
Technology survey charts August 2017 22
What areas were the focus of your company’s information technology budget spend in the past 12 months? Select all that apply.
Implementation of new information security processes
Investing in hardware to mitigate security risks
Threat prevention (monitoring/ detection)
Investing in software to mitigate security risks
Educating employees about risks and adhering to security protocols
Hiring or contracting with cybersecurity specialists to address security risk
60.5%
55.1%
54.1%
52.0%
51.0%
19.9%
61.2%
46.2%
53.5%
51.4%
53.5%
12.6%
20162017
Technology in the mid-market—Closing the gap
10
Technology survey charts August 2017 17
What will be your organization’s top three technology priorities for the next 12 months? Select up to three.
Managing cyber-security and information security risk
Business innovation - developing new products and services
Reducing IT costs and simplifying IT architecture
Aligning business processes to capitalize on technology-enabled opportunities
Using analytics to anticipate business trends and/or predict business outcomes
Simplifying IT architecture, infrastructure, and applications
Moving toward a cloud-first (or cloud-only) architecture
Redesigning current IT operating and talent model
Other
48.0%
35.6%
35.2%
34.0%
33.4%
32.4%
29.8%
18.2%
0.4%
Technology survey charts August 2017 17
What will be your organization’s top three technology priorities for the next 12 months? Select up to three.
Managing cyber-security and information security risk
Business innovation - developing new products and services
Reducing IT costs and simplifying IT architecture
Aligning business processes to capitalize on technology-enabled opportunities
Using analytics to anticipate business trends and/or predict business outcomes
Simplifying IT architecture, infrastructure, and applications
Moving toward a cloud-first (or cloud-only) architecture
Redesigning current IT operating and talent model
Other
48.0%
35.6%
35.2%
34.0%
33.4%
32.4%
29.8%
18.2%
0.4%
Technology trends
Technology survey charts August 2017 17
What will be your organization’s top three technology priorities for the next 12 months? Select up to three.
Managing cyber-security and information security risk
Business innovation - developing new products and services
Reducing IT costs and simplifying IT architecture
Aligning business processes to capitalize on technology-enabled opportunities
Using analytics to anticipate business trends and/or predict business outcomes
Simplifying IT architecture, infrastructure, and applications
Moving toward a cloud-first (or cloud-only) architecture
Redesigning current IT operating and talent model
Other
48.0%
35.6%
35.2%
34.0%
33.4%
32.4%
29.8%
18.2%
0.4%
Aligning business processes to capitalize on technology-enabled opportunities
Using analytics to anticipate business trends and/or predict business outcomes
Technology survey charts August 2017 18
Given the rapid pace of change in technology architecture, which IT investment has the potential to produce the greatest benefit for your company?
Business innovation – developing new products and services
Aligning business processes to capitalize on technology-enabled opportunities
Managing cyber-security and information security risk
Using analytics to anticipate business trends and/or predict business outcomes
Reducing IT costs and simplifying IT architecture
Moving toward a cloud-first (or cloud-only) architecture
Simplifying IT architecture, infrastructure and applications
Redesigning current IT operating and talent model
16.2%
15.0%
14.0%
13.8%
12.2%
11.8%
11.2%
5.8%
Technology survey charts August 2017 18
Given the rapid pace of change in technology architecture, which IT investment has the potential to produce the greatest benefit for your company?
Business innovation – developing new products and services
Aligning business processes to capitalize on technology-enabled opportunities
Managing cyber-security and information security risk
Using analytics to anticipate business trends and/or predict business outcomes
Reducing IT costs and simplifying IT architecture
Moving toward a cloud-first (or cloud-only) architecture
Simplifying IT architecture, infrastructure and applications
Redesigning current IT operating and talent model
16.2%
15.0%
14.0%
13.8%
12.2%
11.8%
11.2%
5.8%
Technology survey charts August 2017 18
Given the rapid pace of change in technology architecture, which IT investment has the potential to produce the greatest benefit for your company?
Business innovation – developing new products and services
Aligning business processes to capitalize on technology-enabled opportunities
Managing cyber-security and information security risk
Using analytics to anticipate business trends and/or predict business outcomes
Reducing IT costs and simplifying IT architecture
Moving toward a cloud-first (or cloud-only) architecture
Simplifying IT architecture, infrastructure and applications
Redesigning current IT operating and talent model
16.2%
15.0%
14.0%
13.8%
12.2%
11.8%
11.2%
5.8%
Technology survey charts August 2017 18
Given the rapid pace of change in technology architecture, which IT investment has the potential to produce the greatest benefit for your company?
Business innovation – developing new products and services
Aligning business processes to capitalize on technology-enabled opportunities
Managing cyber-security and information security risk
Using analytics to anticipate business trends and/or predict business outcomes
Reducing IT costs and simplifying IT architecture
Moving toward a cloud-first (or cloud-only) architecture
Simplifying IT architecture, infrastructure and applications
Redesigning current IT operating and talent model
16.2%
15.0%
14.0%
13.8%
12.2%
11.8%
11.2%
5.8%
Aligning business processes to capitalize on technology-enabled opportunities
Using analytics to anticipate business trends and/or predict business outcomes
Technology in the mid-market—Closing the gap
11
Technology trends (cont.)
Technology survey charts August 2017 25
Which response best describes your organization’s plans to use blockchain?
Storing and securing digital records (providing control of both data and assets)
Executing smart contracts (automates contracts and compliance streamlining business processes)
Exchanging digital assets (transferring ownership without banks or payment processors)
We are not planning to use blockchain technologies
Other
Don’t know/not sure
33.6%
24.4%
18.8%
14.0%
0.4%
8.8%
Technology in the mid-market—Closing the gap
12
Technology trends (cont.)
Technology survey charts August 2017 26
Information security (cyber intelligence)
Cloud infrastructure
Analytics
Big Data
Cloud integration (cloud-to-cloud package integration)
Social business/social media
Mobility
Internet of Things (IoT)
Cloud ERP or hybrid cloud applications
Legacy (core) system modernization
Machine intelligence (hardware/device-based AI)
Artificial intelligence
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
Wearable technologies
None of the above
Which of the following technology-related trends had the most significant impact on your business in the past 12 months? (Top ranked responses shown.)
14.8%
11.4%
9.6%
8.4%
7.6%
5.8%
5.8%
5.8%
5.4%
5.4%
5.4%
4.0%
2.4%
2.0%
1.2%
5.0%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 26
Information security (cyber intelligence)
Cloud infrastructure
Analytics
Big Data
Cloud integration (cloud-to-cloud package integration)
Social business/social media
Mobility
Internet of Things (IoT)
Cloud ERP or hybrid cloud applications
Legacy (core) system modernization
Machine intelligence (hardware/device-based AI)
Artificial intelligence
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
Wearable technologies
None of the above
Which of the following technology-related trends had the most significant impact on your business in the past 12 months? (Top ranked responses shown.)
14.8%
11.4%
9.6%
8.4%
7.6%
5.8%
5.8%
5.8%
5.4%
5.4%
5.4%
4.0%
2.4%
2.0%
1.2%
5.0%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 26
Information security (cyber intelligence)
Cloud infrastructure
Analytics
Big Data
Cloud integration (cloud-to-cloud package integration)
Social business/social media
Mobility
Internet of Things (IoT)
Cloud ERP or hybrid cloud applications
Legacy (core) system modernization
Machine intelligence (hardware/device-based AI)
Artificial intelligence
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
Wearable technologies
None of the above
Which of the following technology-related trends had the most significant impact on your business in the past 12 months? (Top ranked responses shown.)
14.8%
11.4%
9.6%
8.4%
7.6%
5.8%
5.8%
5.8%
5.4%
5.4%
5.4%
4.0%
2.4%
2.0%
1.2%
5.0%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Cloud integration (cloud-to-cloud package integration)
Mixed reality (virtual and augmented reality combined with IoT)
Technology survey charts August 2017 27
Information security (cyber intelligence)
Cloud infrastructure
Social business/social media
Analytics
Mobility
Cloud integration (cloud-to-cloud package integration)
Big Data
Cloud ERP or hybrid cloud applications
Machine intelligence (hardware/device-based AI)
Internet of Things (IoT)
Legacy (core) system modernization
Artificial intelligence
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
Wearable technologies
None of the above
Which of the following technology-related trends will have the most significant impact on your business in the next 12 months? (Top ranked responses shown.)
14.2%
10.4%
7.4%
7.4%
7.2%
6.8%
6.2%
5.2%
5.2%
5.0%
4.8%
4.4%
4.0%
3.2%
3.0%
5.6%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 27
Information security (cyber intelligence)
Cloud infrastructure
Social business/social media
Analytics
Mobility
Cloud integration (cloud-to-cloud package integration)
Big Data
Cloud ERP or hybrid cloud applications
Machine intelligence (hardware/device-based AI)
Internet of Things (IoT)
Legacy (core) system modernization
Artificial intelligence
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
Wearable technologies
None of the above
Which of the following technology-related trends will have the most significant impact on your business in the next 12 months? (Top ranked responses shown.)
14.2%
10.4%
7.4%
7.4%
7.2%
6.8%
6.2%
5.2%
5.2%
5.0%
4.8%
4.4%
4.0%
3.2%
3.0%
5.6%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 27
Information security (cyber intelligence)
Cloud infrastructure
Social business/social media
Analytics
Mobility
Cloud integration (cloud-to-cloud package integration)
Big Data
Cloud ERP or hybrid cloud applications
Machine intelligence (hardware/device-based AI)
Internet of Things (IoT)
Legacy (core) system modernization
Artificial intelligence
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
Wearable technologies
None of the above
Which of the following technology-related trends will have the most significant impact on your business in the next 12 months? (Top ranked responses shown.)
14.2%
10.4%
7.4%
7.4%
7.2%
6.8%
6.2%
5.2%
5.2%
5.0%
4.8%
4.4%
4.0%
3.2%
3.0%
5.6%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Mixed reality (virtual and augmented reality combined with IoT)
Cloud integration (cloud-to-cloud package integration)
Technology survey charts August 2017 28
Information security (cyber intelligence)
Analytics
Cloud infrastructure
Internet of Things (IoT)
Mobility
Big Data
Social business/social media
Cloud integration (cloud-to-cloud package integration)
Legacy (core) system modernization
Machine intelligence (hardware/device-based AI)
Cloud ERP or hybrid cloud applications
Artificial intelligence
Wearable technologies
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
None of the above
Which of the following technology-related trends currently have the most significant impact on your workforce? (Top ranked responses shown.)
13.4%
11.0%
7.8%
7.6%
7.0%
6.8%
6.2%
6.2%
6.0%
5.8%
5.4%
4.2%
3.4%
2.6%
1.2%
5.4%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 28
Information security (cyber intelligence)
Analytics
Cloud infrastructure
Internet of Things (IoT)
Mobility
Big Data
Social business/social media
Cloud integration (cloud-to-cloud package integration)
Legacy (core) system modernization
Machine intelligence (hardware/device-based AI)
Cloud ERP or hybrid cloud applications
Artificial intelligence
Wearable technologies
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
None of the above
Which of the following technology-related trends currently have the most significant impact on your workforce? (Top ranked responses shown.)
13.4%
11.0%
7.8%
7.6%
7.0%
6.8%
6.2%
6.2%
6.0%
5.8%
5.4%
4.2%
3.4%
2.6%
1.2%
5.4%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 28
Information security (cyber intelligence)
Analytics
Cloud infrastructure
Internet of Things (IoT)
Mobility
Big Data
Social business/social media
Cloud integration (cloud-to-cloud package integration)
Legacy (core) system modernization
Machine intelligence (hardware/device-based AI)
Cloud ERP or hybrid cloud applications
Artificial intelligence
Wearable technologies
Mixed reality (virtual and augmented reality combined with IoT)
3D printing (additive manufacturing)
None of the above
Which of the following technology-related trends currently have the most significant impact on your workforce? (Top ranked responses shown.)
13.4%
11.0%
7.8%
7.6%
7.0%
6.8%
6.2%
6.2%
6.0%
5.8%
5.4%
4.2%
3.4%
2.6%
1.2%
5.4%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Mixed reality (virtual and augmented reality combined with IoT)
Cloud integration (cloud-to-cloud package integration)
Technology in the mid-market—Closing the gap
13
Technology trends (cont.)
Technology survey charts August 2017 29
Information security (cyber intelligence)
Social business/social media
Analytics
Mobility
Internet of Things (IoT)
Cloud infrastructure
Big Data
Cloud integration (cloud-to-cloud package integration)
Artificial intelligence
Machine intelligence (hardware/device-based AI)
Cloud ERP or hybrid cloud applications
Legacy (core) system modernization
Mixed reality (virtual and augmented reality combined with IoT)
Wearable technologies
3D printing (additive manufacturing)
None of the above
Which of the following technology-related trends currently have the most significant impact on your customers? (Top ranked responses shown.)
13.4%
11.2%
9.2%
8.4%
7.8%
6.2%
5.8%
5.6%
5.4%
4.4%
3.8%
3.4%
3.2%
3.0%
1.0%
8.2%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 29
Information security (cyber intelligence)
Social business/social media
Analytics
Mobility
Internet of Things (IoT)
Cloud infrastructure
Big Data
Cloud integration (cloud-to-cloud package integration)
Artificial intelligence
Machine intelligence (hardware/device-based AI)
Cloud ERP or hybrid cloud applications
Legacy (core) system modernization
Mixed reality (virtual and augmented reality combined with IoT)
Wearable technologies
3D printing (additive manufacturing)
None of the above
Which of the following technology-related trends currently have the most significant impact on your customers? (Top ranked responses shown.)
13.4%
11.2%
9.2%
8.4%
7.8%
6.2%
5.8%
5.6%
5.4%
4.4%
3.8%
3.4%
3.2%
3.0%
1.0%
8.2%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 29
Information security (cyber intelligence)
Social business/social media
Analytics
Mobility
Internet of Things (IoT)
Cloud infrastructure
Big Data
Cloud integration (cloud-to-cloud package integration)
Artificial intelligence
Machine intelligence (hardware/device-based AI)
Cloud ERP or hybrid cloud applications
Legacy (core) system modernization
Mixed reality (virtual and augmented reality combined with IoT)
Wearable technologies
3D printing (additive manufacturing)
None of the above
Which of the following technology-related trends currently have the most significant impact on your customers? (Top ranked responses shown.)
13.4%
11.2%
9.2%
8.4%
7.8%
6.2%
5.8%
5.6%
5.4%
4.4%
3.8%
3.4%
3.2%
3.0%
1.0%
8.2%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Mixed reality (virtual and augmented reality combined with IoT)
Cloud integration (cloud-to-cloud package integration)
Technology survey charts August 2017 30
Cloud infrastructure
Big data
Analytics
Information security (cyber intelligence)
Cloud integration (cloud-to-cloud package integration)
Mobility
Internet of Things (IoT)
Social business/social media
Cloud ERP or hybrid cloud applications
Artificial intelligence
Machine intelligence (hardware/device-based AI)
Legacy (core) system modernization
Wearable technologies
3D printing (additive manufacturing)
Mixed reality (virtual and augmented reality combined with IoT)
None
Which of the following technology-related trends have the potential to produce the greatest productivity gains for your organization? Select all that apply.
37.6%
37.0%
36.6%
33.4%
31.8%
29.6%
28.8%
26.6%
24.6%
24.0%
21.8%
17.2%
15.8%
12.8%
11.2%
0.8%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 30
Cloud infrastructure
Big data
Analytics
Information security (cyber intelligence)
Cloud integration (cloud-to-cloud package integration)
Mobility
Internet of Things (IoT)
Social business/social media
Cloud ERP or hybrid cloud applications
Artificial intelligence
Machine intelligence (hardware/device-based AI)
Legacy (core) system modernization
Wearable technologies
3D printing (additive manufacturing)
Mixed reality (virtual and augmented reality combined with IoT)
None
Which of the following technology-related trends have the potential to produce the greatest productivity gains for your organization? Select all that apply.
37.6%
37.0%
36.6%
33.4%
31.8%
29.6%
28.8%
26.6%
24.6%
24.0%
21.8%
17.2%
15.8%
12.8%
11.2%
0.8%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Technology survey charts August 2017 30
Cloud infrastructure
Big data
Analytics
Information security (cyber intelligence)
Cloud integration (cloud-to-cloud package integration)
Mobility
Internet of Things (IoT)
Social business/social media
Cloud ERP or hybrid cloud applications
Artificial intelligence
Machine intelligence (hardware/device-based AI)
Legacy (core) system modernization
Wearable technologies
3D printing (additive manufacturing)
Mixed reality (virtual and augmented reality combined with IoT)
None
Which of the following technology-related trends have the potential to produce the greatest productivity gains for your organization? Select all that apply.
37.6%
37.0%
36.6%
33.4%
31.8%
29.6%
28.8%
26.6%
24.6%
24.0%
21.8%
17.2%
15.8%
12.8%
11.2%
0.8%
We change the response categories every year, so I’m skipping the comparison – it’s virtually meaningless
Mixed reality (virtual and augmented reality combined with IoT)
Cloud integration (cloud-to-cloud package integration)
Technology in the mid-market—Closing the gap
14
Cyber and information security
Technology survey charts August 2017 21
Of your company’s technology spend, what percentage is tied to information security? Select only one.
Our spend is negligible (< 1% of overall technology spend)
We spend between 1-5% of overall technology spend on information security
Our spend on information security is above 5% of overall technology spend
Don't know/Not sure
11.0%
59.9%
26.4%
2.6%
15.5%
61.1%
22.1%
1.3%
20.6%
56.6%
19.4%
3.4%
20162017
2015
Technology survey charts August 2017 23
Phishing and targeted attacks*
Employee-introduced risk compromising data or infrastructure**
Migration to cloud
Integration with external systems (business partners, customers)
Internal access controls
Mobility
Cloud-to-cloud vendor package integration
Leveraging external cloud hosting providers (e.g., Amazon, MS, Google)
What are the data privacy and security risk issues of concern to your company? Select all that apply.
51.4%
48.0%
40.8%
39.2%
30.4%
30.2%
28.0%
26.4%
48.6%
46.8%
41.6%
40.0%
35.4%
36.8%
60.1%
0.0%
47.5%
52.5%
46.2%
38.6%
Response not offered in prior years.
20162017
2015
Response not offered in prior years.
Technology in the mid-market—Closing the gap
15
Cyber and information security (cont.)
Technology survey charts August 2017 24
How does your company mitigate information security risks? Select all that apply.
20162017
2015
We encrypt sensitive information
We have a plan in place to manage internal informational security threats
We have a plan in place to manage external information security threats
We offer education and training on information security matters
We have governance structures and procedures in place concerning information security threats
We share threat information with law enforcement and industry peers to avoid risk isolation
We do not currently have plans in place to mitigate information security risks
Other
Don't know/Not sure
53.4%
53.4%
50.8%
48.6%
44.2%
30.2%
0.0%
0.0%
0.0%
57.8%
51.0%
52.0%
46.8%
43.6%
1.0%
0.2%
0.0%
44.0%
60.8%
66.6%
29.6%
47.4%
0.0%
0.0%
4.0%
Response not offered in prior years.
Technology survey charts August 2017 24
How does your company mitigate information security risks? Select all that apply.
20162017
2015
We encrypt sensitive information
We have a plan in place to manage internal informational security threats
We have a plan in place to manage external information security threats
We offer education and training on information security matters
We have governance structures and procedures in place concerning information security threats
We share threat information with law enforcement and industry peers to avoid risk isolation
We do not currently have plans in place to mitigate information security risks
Other
Don't know/Not sure
53.4%
53.4%
50.8%
48.6%
44.2%
30.2%
0.0%
0.0%
0.0%
57.8%
51.0%
52.0%
46.8%
43.6%
1.0%
0.2%
0.0%
44.0%
60.8%
66.6%
29.6%
47.4%
0.0%
0.0%
4.0%
Response not offered in prior years.
Technology in the mid-market—Closing the gap
16
Augmented, virtual and mixed reality
Technology survey charts August 2017 31
Mature – successful deployments in production
Building – in the deployment phase of an AR/VR solution
Experimenting – pilot projects started or being planned in AR/VR
Investigating – interested in the potential opportunities augmented or virtual reality offers
Waiting – no action taken yet
No action planned – not relevant to our business strategy
Which term most closely describes your organization’s current use of mixed reality (augmented or virtual reality combined with IoT)?
13.6%
33.2%
20.2%
15.8%
9.4%
7.8%
Technology survey charts August 2017 32
Employee training, education, and learning (e.g., working remotely, virtual meetings, recruiting, learning)
Operations (e.g., field technicians, warehouse workers using IoT-enabled apps tailored to their unique tasks, advanced machine operation)
Communication and collaboration (e.g., virtual meetings, simulated training environments)
Marketing and customer service (e.g., virtual demos, tours, product displays, virtual design walk-through)
Other
How is your company using mixed reality to support its business goals?
52.8%
52.2%
46.3%
43.6%
0.3%
Technology in the mid-market—Closing the gap
17
Cloud
Technology survey charts August 2017 42
On-premises: systems, hardware and support staff at your physical location
Hosted solutions: pre-built system run, located and operated at a fixed monthly fee
Hybrid: A mix of on-premises, off-premises solutions based on your application and business needs
Off-premises: systems applications run and managed in the cloud using Software as a Service (SaaS) approach
Don’t know
What is the preferred architectural model/ approach for cloud within your business?
27.6%
36.4%
26.6%
8.4%
1.0%
33.8%
32.8%
21.6%
11.4%
0.4%
36.8%
26.2%
20.6%
13.4%
3.0%
20162017
2015
related series: 42-45
On-premises: systems, hardware and support staff at your physical location
Off-premises: systems applications run and managed in the cloud using Software as a Service (SaaS) approach
Technology survey charts August 2017 42
On-premises: systems, hardware and support staff at your physical location
Hosted solutions: pre-built system run, located and operated at a fixed monthly fee
Hybrid: A mix of on-premises, off-premises solutions based on your application and business needs
Off-premises: systems applications run and managed in the cloud using Software as a Service (SaaS) approach
Don’t know
What is the preferred architectural model/ approach for cloud within your business?
27.6%
36.4%
26.6%
8.4%
1.0%
33.8%
32.8%
21.6%
11.4%
0.4%
36.8%
26.2%
20.6%
13.4%
3.0%
20162017
2015
related series: 42-45
Technology survey charts August 2017 42
On-premises: systems, hardware and support staff at your physical location
Hosted solutions: pre-built system run, located and operated at a fixed monthly fee
Hybrid: A mix of on-premises, off-premises solutions based on your application and business needs
Off-premises: systems applications run and managed in the cloud using Software as a Service (SaaS) approach
Don’t know
What is the preferred architectural model/ approach for cloud within your business?
27.6%
36.4%
26.6%
8.4%
1.0%
33.8%
32.8%
21.6%
11.4%
0.4%
36.8%
26.2%
20.6%
13.4%
3.0%
20162017
2015
related series: 42-45
Technology survey charts August 2017 42
On-premises: systems, hardware and support staff at your physical location
Hosted solutions: pre-built system run, located and operated at a fixed monthly fee
Hybrid: A mix of on-premises, off-premises solutions based on your application and business needs
Off-premises: systems applications run and managed in the cloud using Software as a Service (SaaS) approach
Don’t know
What is the preferred architectural model/ approach for cloud within your business?
27.6%
36.4%
26.6%
8.4%
1.0%
33.8%
32.8%
21.6%
11.4%
0.4%
36.8%
26.2%
20.6%
13.4%
3.0%
20162017
2015
related series: 42-45
Technology survey charts August 2017 42
On-premises: systems, hardware and support staff at your physical location
Hosted solutions: pre-built system run, located and operated at a fixed monthly fee
Hybrid: A mix of on-premises, off-premises solutions based on your application and business needs
Off-premises: systems applications run and managed in the cloud using Software as a Service (SaaS) approach
Don’t know
What is the preferred architectural model/ approach for cloud within your business?
27.6%
36.4%
26.6%
8.4%
1.0%
33.8%
32.8%
21.6%
11.4%
0.4%
36.8%
26.2%
20.6%
13.4%
3.0%
20162017
2015
related series: 42-45
Hosted solutions: pre-built system run, located and operated at a fixed monthly fee
Hybrid: A mix of on-premises, off-premises solutions based on your application and business needs
Technology survey charts August 2017 44
Increase flexibility to scale, acquire, divest
Reduce IT CapEx/OpEx costs
Readiness for IFRS
Quickly obtain SOX compliance
Don’t know
If your preference is off-premises, what are your goals?
42.9%
33.3%
11.9%
9.5%
0.0%
56.1%
24.6%
3.5%
10.5%
5.3%
44.8%
38.8%
4.5%
11.9%
0.0%
related series: 42-4520162017
2015
Technology in the mid-market—Closing the gap
18Technology survey charts August 2017 45
Ability to quickly adjust to a business need/change
Ability to customize
Ability to have IT own your system
Greater control over disaster recovery
Other
Don’t know
If you prefer a hybrid approach, what is most important to your company?
42.9%
21.1%
21.1%
13.5%
1.5%
0.0%
38.0%
26.9%
23.1%
11.1%
0.0%
0.9%
40.8%
28.2%
19.4%
8.7%
1.0%
1.9%
related series: 42-45
20162017
2015
Cloud (cont.)
Technology in the mid-market—Closing the gap
19
Cloud (cont.)
Technology survey charts August 2017 55
For each of the following functions, please describe each function’s relationship to the cloud.
Grouped 41-44
Financials and Accounting
Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Human Resources
Enterprise Performance Management (ERM)
Manufacturing Resource Planning (MRP)
Supply Chain Management (SCM)
Knowledge Management System (KMS)
Sales Force Automation (SFA)
Data Warehouse/Analytics
Mature: successful deploymentsBuilding: in the deployment phase of productionExperimenting: pilot projects started or being plannedInvestigating: interested in the potential opportunitiesNo action/WaitingNo action/No need
44.4% 24.4% 15.6% 9.6% 3.6% 2.4%
22.6% 41.6% 16.4% 10.0% 4.8% 4.6%
26.0% 35.0% 22.8% 9.6% 4.6% 2.0%
26.2% 29.6% 18.4% 17.2% 4.6% 4.0%
23.8% 28.0% 20.2% 13.0% 9.4% 5.6%
15.0% 33.4% 17.6% 15.0% 5.4% 13.6%
22.4% 25.4% 22.0% 13.0% 7.2% 10.0%
19.2% 29.4% 21.8% 14.4% 7.0% 8.2%
24.2% 29.2% 22.2% 9.6% 7.6% 7.2%
25.2% 36.6% 18.8% 10.2% 3.4% 5.8%
Technology in the mid-market—Closing the gap
20
Cloud (cont.)
Technology survey charts August 2017 50
Please rank your top three reasons to select cloud-based applications. (Top ranked responses shown.)
Improve speed of implementation (time to value)
Reduce concerns about data security
Reduce operational expenditure
Address growth needs-scaling, M&A activity, etc.
Reduce capital expenditure
Enable global expansion
21.2%
20.2%
17.6%
16.4%
13.2%
11.2%
20.8%
17.0%
15.2%
13.6%
16.2%
15.6%
20162017
Technology survey charts August 2017 51
What do you consider to be your top three challenges in using cloud-based services? (Top ranked responses shown.)
Confidence in information security
Ensuring data integrity and reliability
Cost
Lack of IT talent with appropriate skill sets
Cloud-to-cloud application integration
Complexity of integration with core systems
Business partner integration
Business processes and workflow management
Lack of maturity of cloud vendor solutions
Don't know/Not sure
15.2%
15.0%
14.6%
11.0%
9.6%
9.2%
8.4%
7.8%
7.8%
0.8%
18.2%
14.6%
18.6%
9.8%
14.0%
6.8%
9.2%
7.4%
1.4%
20162017
Response not offered in 2016.
Technology survey charts August 2017 51
What do you consider to be your top three challenges in using cloud-based services? (Top ranked responses shown.)
Confidence in information security
Ensuring data integrity and reliability
Cost
Lack of IT talent with appropriate skill sets
Cloud-to-cloud application integration
Complexity of integration with core systems
Business partner integration
Business processes and workflow management
Lack of maturity of cloud vendor solutions
Don't know/Not sure
15.2%
15.0%
14.6%
11.0%
9.6%
9.2%
8.4%
7.8%
7.8%
0.8%
18.2%
14.6%
18.6%
9.8%
14.0%
6.8%
9.2%
7.4%
1.4%
20162017
Response not offered in 2016.
Technology in the mid-market—Closing the gap
21
Cloud (cont.)
Technology survey charts August 2017 43
Applications (e.g., email, ERP, CRM)
Infrastructure (virtualized servers and data)
Dev Ops or Testing systems
What items are being hosted in the cloud for your organization? Select all that apply.
73.9%
67.2%
39.2%
related series: 42-45
Technology survey charts August 2017 52
If you are using or considering more than one cloud-based application or package, what would you say is the greatest challenge?
Integration across all packages
The ability to manage multiple cloud vendors
Management of differing cloud solution upgrade cycles
Resource knowledge (internal or external)
Other
Don’t know/Not sure
38.2%
21.4%
20.6%
15.8%
0.6%
3.4%
40.0%
20.8%
22.2%
15.6%
0.2%
1.2%
20162017
Technology in the mid-market—Closing the gap
22
Internet of Things
Technology survey charts August 2017 33
As growing numbers of devices are networked, internet-enabled and take action without human intervention, which term most closely describes your organization's current use of the "Internet of Things" (IoT)?
Mature — effective deployments
Building — in the deployment phase of production for Internet of Things
Experimenting — pilot projects started or being planned
Investigating — interested in the potential opportunities Internet of Things offers
Waiting — no action taken yet
No action planned — not relevant to our business strategy
14.4%
37.6%
24.0%
15.2%
5.8%
3.0%
19.4%
37.2%
22.0%
15.4%
3.8%
2.2%
18.6%
29.6%
23.2%
14.4%
8.0%
6.2%
20162017
2015
Technology survey charts August 2017 33
As growing numbers of devices are networked, internet-enabled and take action without human intervention, which term most closely describes your organization's current use of the "Internet of Things" (IoT)?
Mature — effective deployments
Building — in the deployment phase of production for Internet of Things
Experimenting — pilot projects started or being planned
Investigating — interested in the potential opportunities Internet of Things offers
Waiting — no action taken yet
No action planned — not relevant to our business strategy
14.4%
37.6%
24.0%
15.2%
5.8%
3.0%
19.4%
37.2%
22.0%
15.4%
3.8%
2.2%
18.6%
29.6%
23.2%
14.4%
8.0%
6.2%
20162017
2015
Technology survey charts August 2017 34
Machine intelligence sensors (products that provide cognitive contextual monitoring and self-aware data capture)
Industrial devices (e.g., HVAC, environment sensors, chemical sensors, smart metering, logistics or supply chain tracking)
Wearable devices provided to employees for work or health tracking (e.g., health/activity sensors, trackers, or security devices like body cams, etc.)
Other
What type of device or sensor-aware products is your company deploying that can be linked to the “Internet of Things?”
62.4%
57.1%
37.1%
0.8%
Technology survey charts August 2017 34
Machine intelligence sensors (products that provide cognitive contextual monitoring and self-aware data capture)
Industrial devices (e.g., HVAC, environment sensors, chemical sensors, smart metering, logistics or supply chain tracking)
Wearable devices provided to employees for work or health tracking (e.g., health/activity sensors, trackers, or security devices like body cams, etc.)
Other
What type of device or sensor-aware products is your company deploying that can be linked to the “Internet of Things?”
62.4%
57.1%
37.1%
0.8%
Technology in the mid-market—Closing the gap
23
Social media
Technology survey charts August 2017 54
We have teams that monitor messages about our brand (e.g., online mentions on social platforms, tracking social shares)
We engage internally through surveys, polls, contests, etc.
We evaluate online mentions on a case-by-case basis, but don’t have a defined strategy
We use automated tools to monitor messages about our brand
We engage externally through surveys, polls, contests, etc.
We do not have a dedicated team that manages our social strategy
Other
How does your organization manage its social media reputation?
48.2%
37.8%
34.4%
33.6%
33.0%
15.8%
0.4%
Technology survey charts August 2017 53
Greater customer intimacy (e.g., sales responsiveness, connectivity)
Monitoring and addressing consumer feedback around product experience
Monitoring and addressing consumer feedback around brand
Delivery and reinforcement of marketing messages
Other
Which of the following is most important to your company with regard to the use of social platforms for your customer interactions?
34.2%
24.6%
22.4%
18.6%
0.2%
Technology survey charts August 2017 53
Greater customer intimacy (e.g., sales responsiveness, connectivity)
Monitoring and addressing consumer feedback around product experience
Monitoring and addressing consumer feedback around brand
Delivery and reinforcement of marketing messages
Other
Which of the following is most important to your company with regard to the use of social platforms for your customer interactions?
34.2%
24.6%
22.4%
18.6%
0.2%
Technology in the mid-market—Closing the gap
24
Analytics
Technology survey charts August 2017 35
How is your company using data analytics? Select all that apply.
Increase accuracy in forecasting and reporting business results
Predictive client, customer, or business behavior analysis
Understanding internal operational patterns and behaviors
Exposing the value of data to make sound business decisions
Don’t know/Not sure
We do not use data analytics
64.8%
56.4%
52.4%
50.0%
0.0%
0.6%
61.2%
54.2%
52.4%
52.0%
1.2%
1.4%
20162017
Technology survey charts August 2017 37
Sales/customer management
Marketing
Manufacturing
Finance/tax
Human resources
Other
Don’t know/not applicable
Which business areas are using or leveraging data analytics within your company? Select all that apply.
57.6%
46.0%
41.8%
31.4%
31.4%
2.4%
0.0%
57.9%
43.9%
40.8%
38.8%
35.7%
1.6%
0.8%
60.1%
49.1%
32.7%
42.4%
32.9%
2.1%
2.1%
20162017
2015
Technology in the mid-market—Closing the gap
25
Analytics (cont.)
Technology survey charts August 2017 38
Within Human Resources, which are the areas where your company leverages data analytics? Select all that apply.
Performance and productivity
Workforce planning
Compensation and benefits
Talent retention and attrition prediction
Talent sourcing and acquisition
Leadership talent recognition
66.2%
52.9%
49.0%
44.6%
43.9%
39.5%
62.6%
59.8%
54.0%
59.2%
20162017
Response not offered in 2016.
Response not offered in 2016.
Technology survey charts August 2017 38
Within Human Resources, which are the areas where your company leverages data analytics? Select all that apply.
Performance and productivity
Workforce planning
Compensation and benefits
Talent retention and attrition prediction
Talent sourcing and acquisition
Leadership talent recognition
66.2%
52.9%
49.0%
44.6%
43.9%
39.5%
62.6%
59.8%
54.0%
59.2%
20162017
Response not offered in 2016.
Response not offered in 2016.
Technology survey charts August 2017 39
Cognitive insights
Cognitive engagement
Cognitive automation
We don’t anticipate using cognitive machine intelligence in the next 24 months
Cognitive insights: Machine intelligence that can provide deep, actionable visibility into what has already happened, what is currently happening, and what is likely to happen next, to help augment worker performance/task.
Cognitive engagement: Automated systems that engage with people (e.g., voice-based billing, customer or field service automation).
Cognitive automation: Machine learning, robotic process automation, and other cognitive tools that can help develop deep domain-specific expertise (e.g., by industry, function, or region) and then automate related tasks.
We don’t anticipate using cognitive machine intelligence in the next 24 months
That said, which one of the following approaches could be most beneficial in your organization in the next 24 months?
43.2%
32.8%
17.8%
6.2%
We don’t anticipate using cognitive machine intelligence in the next 24 months
Technology survey charts August 2017 39
Cognitive insights
Cognitive engagement
Cognitive automation
We don’t anticipate using cognitive machine intelligence in the next 24 months
Cognitive insights: Machine intelligence that can provide deep, actionable visibility into what has already happened, what is currently happening, and what is likely to happen next, to help augment worker performance/task.
Cognitive engagement: Automated systems that engage with people (e.g., voice-based billing, customer or field service automation).
Cognitive automation: Machine learning, robotic process automation, and other cognitive tools that can help develop deep domain-specific expertise (e.g., by industry, function, or region) and then automate related tasks.
We don’t anticipate using cognitive machine intelligence in the next 24 months
That said, which one of the following approaches could be most beneficial in your organization in the next 24 months?
43.2%
32.8%
17.8%
6.2%
Machine intelligence requires a new way of thinking about data analysis, more as a way to automate tasks and gain efficiencies. Which one of the following approaches could be most beneficial in your organization in the next 24 months?
Technology survey charts August 2017 40
Automating the analysis of data to anticipate business outcomes
Cognitive interpretation of images, text, or data to create outcomes to support data categorization, mapping, and retrieval.
Robotic process automation to mimic human behaviors or tasks
Natural language engines to interpret spoken words to accelerate processing
Other
We are not currently using machine intelligence
Don’t know/not
How is your company using machine intelligence?
62.0%
53.7%
33.3%
32.4%
0.2%
4.3%
0.4%
Technology survey charts August 2017 40
Automating the analysis of data to anticipate business outcomes
Cognitive interpretation of images, text, or data to create outcomes to support data categorization, mapping, and retrieval.
Robotic process automation to mimic human behaviors or tasks
Natural language engines to interpret spoken words to accelerate processing
Other
We are not currently using machine intelligence
Don’t know/not
How is your company using machine intelligence?
62.0%
53.7%
33.3%
32.4%
0.2%
4.3%
0.4%
Cognitive interpretation of images, text, or data to create outcomes to support data categorization, mapping, and retrieval
Technology in the mid-market—Closing the gap
26
Survey respondent demographics
Technology survey charts August 2017 1
Between $100 million and $249.99 million
Between $250 million and $499.99 million
Between $500 million and $749.99 million
Between $750 million and $1 billion
More than $1 billion
What was your company’s 2016 annual revenue in U.S. dollars?
22.4%
22.6%
23.2%
21.0%
10.8%
Technology survey charts August 2017 2
Owner/partner
CEO
President
CFO
CIO
COO
CTO
Other C-level
Senior vice president/vice president
Head of business unit
Head of department
Controller
Senior director/director
Senior manager/manager
Chief Diversity/Inclusion Officer
Which of the followingbest describes your title?
9.4%
13.8%
1.8%
2.8%
8.6%
1.2%
9.6%
1.0%
5.4%
2.8%
7.8%
0.4%
12.0%
21.6%
1.8%
Technology survey charts August 2017 5
Fewer than 100
100-499
500-999
1,000-2,999
3,000 or more
Approximately how many full-time staff are employed by your business?
3.2%
17.0%
24.6%
31.4%
23.8%
Technology survey charts August 2017 8
Consumer & Industrial Products
Energy & Resources
Financial Services
Life Sciences & Health Care
Technology, Media & Telecommunications
Business Services
Other
In which sector does your company operate?
33.8%
5.4%
18.8%
11.6%
25.4%
2.8%
2.2%
Technology survey charts August 2017 8
Consumer & Industrial Products
Energy & Resources
Financial Services
Life Sciences & Health Care
Technology, Media & Telecommunications
Business Services
Other
In which sector does your company operate?
33.8%
5.4%
18.8%
11.6%
25.4%
2.8%
2.2%
Technology in the mid-market—Closing the gap
27
Survey respondent demographics (cont.)
Technology survey charts August 2017 3
Which of the following describes your level of knowledge regarding your organization’s information technology?
I am somewhat knowledgeable: 20.2%
I am very knowledgeable aboutour information technology: 79.8%
Technology survey charts August 2017 6
Is your company private or public?
Public: 21.2% Private: 78.8%
Technology survey charts August 2017 7
If private, which category best describes your company?
Closely held (excl. family-owned): 31.5%Family-owned: 20.1%
Other: 1.0%Private equity owned: 47.5%
Technology survey charts August 2017 11
In which state is your company’s headquarters located? (Number of respondents shown.)
AZ9
CA95
CO7
CT4
FL30
GA17
IN8
IL21
KS5
KY3
MA17
MI13
MN7
MO8
NC9
NE1NV
8
NY66
OH13
OR3
PA21
SC2
TX27
UT1
VA12
WA14
WI6
AL4
LA2
DC3
OK5
DE2
SD4
NH2
AK1
AR5
HI1
NM3
NJ18
MI4
RI2
TN4
MD9
Technology survey charts August 2017 11
In which state is your company’s headquarters located? (Number of respondents shown.)
AZ9
CA95
CO7
CT4
FL30
GA17
IN8
IL21
KS5
KY3
MA17
MI13
MN7
MO8
NC9
NE1NV
8
NY66
OH13
OR3
PA21
SC2
TX27
UT1
VA12
WA14
WI6
AL4
LA2
DC3
OK5
DE2
SD4
NH2
AK1
AR5
HI1
NM3
NJ18
MI4
RI2
TN4
MD9
Technology survey charts August 2017 11
In which state is your company’s headquarters located? (Number of respondents shown.)
AZ9
CA95
CO7
CT4
FL30
GA17
IN8
IL21
KS5
KY3
MA17
MI13
MN7
MO8
NC9
NE1NV
8
NY66
OH13
OR3
PA21
SC2
TX27
UT1
VA12
WA14
WI6
AL4
LA2
DC3
OK5
DE2
SD4
NH2
AK1
AR5
HI1
NM3
NJ18
MI4
RI2
TN4
MD9
Technology in the mid-market—Closing the gap
28
PerspectivesThis report is just one example of Deloitte research on topics of interest to mid-market companies, including private enterprises. Presented by Deloitte Growth Enterprise Services, Perspectives is a multifaceted program that utilizes live events, signature reports, research publications, webcasts, newsletters, and other vehicles to deliver tailored and relevant insights in an integrated fashion.
Please visit our Perspectives library on the Deloitte Growth Enterprise Services website (http://www.deloitte.com/us/perspectives/dges) to view additional material on issues facing mid-market companies, including private enterprises.
AcknowledgmentWe would like to thank all survey respondents and interviewees for their time and the insights they shared for this report , Technology in the mid-market—Closing the gap.
29
Technology in the mid-market—Closing the gap
Roger NanneyNational Managing Partner Deloitte Growth Enterprise Services Deloitte [email protected]
Doug BeaudoinNational Consulting Leader Deloitte Growth Enterprise Services Deloitte Consulting LLP [email protected]
Anthony StephanTechnology Strategy and Transformation LeaderDeloitte Consulting [email protected]
Chris JacksonChief of StaffDeloitte Growth Enterprise ServicesDeloitte Consulting [email protected]
Research and editorial leadJanet HastieSenior Marketing ManagerDeloitte Services LP
Report designIsaac Brynjegard-BialikSenior ManagerDeloitte LLP
Matt LawCloud Market Offering leaderDeloitte Consulting [email protected]
John LittleNational Risk and Financial Advisory LeaderDeloitte Growth Enterprise ServicesDeloitte Transactions & Business Analytics [email protected]
Eric PisciniGlobal FSI Digital Transformation
and Blockchain LeaderDeloitte Consulting [email protected]
Bob RosoneManaging DirectorDeloitte Growth Enterprise Services Deloitte [email protected]
Contacts
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