APPLICATION OF MANAGEMENT

INFORMATION SYSTEMS IN VARIOUS SECTORS

APPLICATION OF MIS IN SERVICE

Create a distinctive service and remain competitive

INTRODUCTION Providing the most satisfying service to the customers MIS found for manufacturing sectors does not match

with service sector ◦Hotels◦Hospital◦ Airlines◦ Insurance◦ Banking◦ Finance

Managers put lot of efforts in a service industry to create a distinctive service to remain competitive

APPLICATION OF MIS IN SERVICE SECTOR

MIS for Hotel• People prefer hotels when they are out of their homes, might

be on vacations, spending their leisure time, or on some official duties.

• Hotel is a place where people would like to have a distinctive service. Due to lot of competitions in the hotel service, the concept has changed from convenience of stay to comfort and enjoyment.

• Today, hotels are not only meant for a individual stay but now it’s a place for business meetings, interviews, conferences, live concerts. Every time the hotel needs to undergo change according to the needs of the customers.

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• Main function of hotel industry is to provide a room to stay with basic amenities and facilities so that customer has a comfortable stay. Managers put all efforts to keep hotel occupancy high all the times.

• Responsibilities of MIS plays important role of providing information to the best possible way, so that customers expectations are fulfilled.

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Initiation for serviceCustomer queries(telephone, web, e-mail)

Capture requirement

Process query and confirm requirement

Create room application

record

Process room reservation

Reserve room by date in schedule

Intimate confirmation to customer

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Transition to service

Customer arrives at hotel reception

Enter reservation

confirmation details

Process and confirm

availability record

Process reservation

record of stay

Validate customer

record

record

Fill form

Start recover process

Not OK

OK

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Pre-service

Customer gives passport, a letter, visiting card

Process documentEnter

customer data and

room

Customer database

Room database

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Service

Service requests: lunch, dinner, room service

Process feedback

record

Aggregation of service

transaction data

Process bills and summary

Process payment

Enter service record

Customer database

Knowledge database

Accounts database

Server

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Post-Service

Customer gives feedback

Knowledge database

Process feedback

record

Process a letter of thanks

Close the service and customer

record

Enter feedback

form

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MIS IN MEDICAL

• Critical control applications Evolve the basic standards for control and

provide exception reports to the management for forward planning and control

MIS in Banking Banking is generally understood as a place where the financial services are offered, viz checking, savings, & providing credit to the customers.

The customers choose the bank mainly on the following 3 factors;1. The ease of doing business2. The quality of personnel & service3. The range of the financial service

The MIS in banking industry revolves around this aspect. The customer of the bank would like to know the status of the A/C very fast to make decision on withdrawals or payments.

Hence the MIS is to be designed to identify, decide & design a service strategy for offering a distinctive service to the wide range of customers seeking a variety of service demand. the following points should be taken care of while designing an MIS for a bank

• Customer DB 1. Customer 2. Operator 3. Range of Service 4. Class of customers 5. Working Hours• Service to the A/C holders• Service for business promotions• The index monitoring system• Human resource upgrade

MIS IN HOSPITAL

• The role of a hospital in today’s world has changed from the medical and clinical assistance to health care with a concern for the people who need it.

• It is a missionary organisation established to provide health care services to the needy with the motto – don’t make them sick while they are trying to get well.

• The hospitals may handle a person who is not a patient and hence we call a person visiting a hospital a ‘customer’ and not a ‘Patient’.

• Hence, the customer profile would includes besides a patient, an associate of a patient, a consultant, a Para medical personnel, a medicine supplier and so on.

• The customer can easily discriminate between the quality of care and quality of caring, between treated medically and being treated personally, between being served at least cost and served with efficiency an effectiveness.

• Today’s hospitls use a lot of medical hardware and software in health care activity.

• Health care based on diagnostic aids and assistance through an X – ray, scanning, pathological tests, and knowledge base of case history etc.

• The role played by these aids is so vital and important that is is called Medical Engneering

• The medical engineering has helped the medical professionals to reduce the drudgery of health care and concentrate on diagnosis, prescriptions and treatment.