CANADA

PROVINCEOFQUÉBECDISTRICTOFMONTRÉAL

(ClassAction)SUPERIORCOURT

NO:500-06-000 NAOMIZOUZOUT,domiciledat1455Sherbrooke

StreetWest#501,Montreal,districtofMontreal,ProvinceofQuebec,H3G1L2

Plaintiff

-vs-WAYFAIRLLC,aDelawarecorporation,havingitsprincipal executive offices at 4 Copley Place, 7thFloor, Boston, Massachusetts, 02116, UnitedStatesofAmerica

Defendant

APPLICATIONFORAUTHORIZATIONTOINSTITUTEACLASSACTIONANDTOAPPOINTTHESTATUSOFREPRESENTATIVEPLAINTIFF

(ARTICLE571ANDFOLLOWINGC.C.P)TOONEOF THEHONOURABLE JUDGESOF THE SUPERIORCOURT, SITTING INANDFORTHEDISTRICTOFMONTREAL,YOURPLAINTIFFSTATESASFOLLOWS:I. GENERALPRESENTATION

A) THEACTION

1. Plaintiffwishesto instituteaclassactiononbehalfof thefollowingclass,ofwhichsheisamember,namely:

All persons in Canada (subsidiarily Quebec) who, sinceSeptember12th,2013(the“ClassPeriod”),orderedorpurchasedany goods from Wayfair LLC and/or its affiliated brands,including Wayfair.com, Wayfair.ca, Joss & Main, DwellStudio,AllModern, Birch Lane and Wayfair Supply (hereinafter“Wayfair”), and who, after receiving a confirmation of their

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purchase from Wayfair at the price which Wayfair initiallyadvertised, subsequently had their purchase cancelled byWayfair,whodidnotrespectthepriceitinitiallyadvertised.

oranyotherclasstobedeterminedbytheCourt.

(hereinafterreferredtoasthe“Class”)

2. TheDefendant,Wayfair LLC (“Wayfair”), isapublicly tradedDelawarecorporation(NYSE:W),havingitsprincipalofficeinBoston,Massachusetts;

3. Wayfairsellshomeimprovementgoodsonlineviaitswebsites,notably:

• https://www.wayfair.com

• https://www.wayfair.ca

• https://www.jossandmain.com

• https://www.allmodern.com

• https://www.dwellstudio.com

• https://www.birchlane.com

• http://www.wayfairsupply.com

4. In its 2015 Annual Report, Wayfair describes itself as follows, Plaintiff disclosingWayfair’s2015AnnualReportasExhibitP-1:

Wayfair is one of theworld's largest online destinations for the home.Through our e-commerce business model, we offer visually inspiredbrowsing, compelling merchandising, easy product discovery andattractive prices for over seven million products from over 7,000suppliers across five distinct brands: Wayfair.com, Joss & Main,AllModern,DwellStudioandBirchLane.

5. Wayfair’sonlinepresenceenablesittoenterintodistancecontractswithconsumersandthuscarryonbusinessintheprovinceofQuebecandacrossCanada;

6. Inthecourseofitsbusiness,Wayfairpubliclyadmits(seeparagraph31below)thatitoccurs5-10perweekthatWayfairadvertisesgoodsforaspecificprice(hereinafterthe “Advertised Price”), processes Class members’ orders and purchases at theAdvertised Price, sends the Class members an order confirmation showing theAdvertisedPrice,chargestheClassmembers’creditcardandthenunlawfullycancels

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theClassmembers’purchase,claimingthattheAdvertisedPricewasanerror;

7. Wayfair has the obligation to sell the goods at theAdvertised Price, aswell as todeliverthegoodsstipulatedinthecontract;

8. UnderQuebecconsumerprotectionlaw,Wayfairisdeemedtohavemadeanofferto enter into a distance contract since its proposal comprised all the essentialelements of the intended contract (including the price and detailed itemdescription), and this regardless ofwhetherWayfair indicates itswillingness tobeboundintheeventtheproposalisacceptedbytheconsumerandevenifthereisanindicationtothecontrary;

9. Consequently,Wayfair violatesQuebec’sConsumerProtectionAct (hereinafter the“CPA”), notablyparagraphcof section224CPA, every time that it cancels aClassmember’spurchase,anddefaultsonitsobligationtosellthegoodsattheAdvertisedPrice;

10. Additionally,Wayfairoperates inCanada inviolationofsection52theCompetitionAct (hereinafter the “Competition Act”), as well as in violation of the consumerprotectionandtradepracticelegislationinthevariousCanadianjurisdictions(morefully described herein at paragraph 139 below), because it recklessly makes arepresentationtothepublicthatisfalseormisleadinginamaterialrespect;

11. Egregiously,theseviolationsoccur5-10perweek(seeparagraph31below)!

12. Class members and consumers are justified in presuming that products listed onWayfair’s various websites have gone through a serious price verification processbeforebeingofferedforsalebyWayfaironitswebsitestomillionsofpeopleacrossCanadaandworldwide;

13. Since at least February 14th, 2012,Wayfair acknowledges that it has, repeatedly,incorrectlyadvertisedthepriceof itsproductsbyerror,bysendingClassmembersan email whenever they cancel an order due to so-called pricing errors, in whichWayfairadmits, interalia,that:“Weareverysorrytoinformyouthatwelistedthe[productname]withtheincorrectpricing.Asaresultofourerror,weareunabletofulfillyourorder.Toensureyourrefundisprocessedrightaway,wehavecancelledtheitem(s)listedbelow…”

14. Insomeoftheemailmessages(oneofwhichwassenttoPlaintiffandreproducedbelow),Wayfairthengoesontoofferconsumersthefollowing:“Wetrulyappreciateyourbusiness,andwouldliketoextenda15%promocodetousetowardsafuturepurchase…”;

15. InitsTermsofUseWayfairinsertsthefollowingclause,PlaintiffdisclosingWayfair’s

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mostuptodateTermsofUsepages(inEnglishandFrench)asExhibitP-2:

OrderAcceptance

Thereceiptofanordernumberoranemailorderconfirmationdoesnotconstitute theacceptanceofanorderoraconfirmationofanoffer tosell.Wayfair.careservestheright,withoutpriornotification,tolimittheorder quantity on any item and/or to refuse service to any customer.Verificationofinformationmayberequiredpriortotheacceptanceofanorder. Prices and availability of products on the Sites are subject tochange without notice. Errors will be corrected when discovered andWayfair.careservestherighttorevokeanystatedofferandtocorrectany error, inaccuracy, or omission (including after an order has beensubmitted).Certainordersconstitute improperuseof theSitesandtheWayfair.ca Rewards Program described below.Wayfair.ca reserves theright,atitssolediscretion,torefuseorcancelanyorderforanyreason.Your account may also be restricted or terminated for any reason, atWayfair.ca'ssolediscretion.

16. Wayfair’s “Order Acceptance” clause cannot be setup against Quebec consumersbecauseitviolatessection54.1oftheCPA,whichisofprotectivepublicorder:

54.1Adistancecontractisacontractenteredintowithoutthemerchantandtheconsumerbeing inoneanother’spresenceandprecededbyanofferbythemerchanttoenterintosuchacontract.

Amerchant isdeemedtohavemadeanoffer toenter intoadistancecontractifthemerchant’sproposalcomprisesalltheessentialelementsoftheintendedcontract,regardlessofwhetherthereisanindicationofthe merchant’s willingness to be bound in the event the proposal isacceptedandevenifthereisanindicationtothecontrary.

17. Wayfair is a merchant within the meaning of the CPA, or “suppliers” under theconsumerprotection and tradepractice legislation in otherCanadian jurisdictions,andtheiractivitiesaregovernedbytheselegislation,amongothers;

(i) WAYFAIRISAREPEATOFFENDER:

18. Wayfairisarepeatoffenderformorethan3yearsnow;

19. Someof the items advertisedbyWayfair and charged to Classmembers at priceswhichWayfairultimatelyfailedtohonor,aredetailedinthefollowingparagraphs;

20. OnFebruary14th,2012,aFacebookuserbythenameof“AnnPutnam”postedthefollowingmessageinaFacebookgrouptitled“BabyCheapskate”,PlaintiffdisclosingExhibitP-3:

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21. AFacebookusernamed“MichaelaKrestenic”respondedtoAnnPutnam’sFacebookpost, Exhibit P-3, confirming that she too was a victim of cancelled orders byWayfair:

theycanceledmyordertoo...Iorderedsome8or9differentitemsandall got canceled for pricing errors! ... not to say I didn't expect thathappening...butstill...somanydifferentitemspricedwrong?comeon!

22. OnOctober 1st, 2013, a consumer posted the following complaint concerning herpurchaseof 23x night vision scopes fromWayfair, Plaintiff disclosingExhibit P-4,which includes the following, the whole which is accessible online athttps://wayfair.pissedconsumer.com/cancelled-order-after-taking-payment-said-they-listed-the-wrong-price-20131001450476.html:

Iordered2ATN3xnightvisionscopes,paidviaCC,adaylaterIgetanemailsayingmyorderwascancelled.Icallcustomerservice&theysay"sorry,wehadthewrongprice"&Itellthem"butyoutookmyorder&money?" & they say that they have a policy (that was not postedanywhereormadeclearduringthetransaction)thattheycancancelyourorder at anytime, even though you already paid...How come stores &otherbusinesseshavetohonorlistedprices,buttheseguysjustcantakeyourmoneythenchangetheirminds?

23. On January 16th, 2014, another customer posted a complaint concerning herpurchase of a rug from Wayfair’s website, Plaintiff disclosing Exhibit P-5, whichincludes the following, the whole which is accessible online at:http://incomplaint.com/miscellaneous/757556-wayfai-wayfair-canceled-my-orde.html:

Runfromthesepeople.Ihadbeenlookingatarugontheirsite,butcouldnot afford it. I saw one of their pop up ads, and checked and it wasgreatlyreduced.

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Wassoexcited.

I even checked several timesbeforeordering tomake sure itwasnotatemporary glitch. The price stayed the same for several days. Theychargedmycredit card,and then I startedgettingweirdmessagesonmyorderstatus.Customerservicepeoplewereniceviaemail,butkeptsayingtheywouldgetbacktomeandthatthewarehousecouldnottellthemanything.Noinformation.

10 days later, I finally pinned themdownand asked if theywere reallygoingtoshipmyrug.THENIgotaformlettersayingtheyhadmadeamistake on the price and theywould not sell it tome. They offeredanothing discount, but did not offer to sell it for half off or anythingreasonable. I was a realtor for many years. I can just imagine had Iwrittenacontractforahouse,andthencomebackandsaid...".Nope,youonlygetthehouseifyoupaymuchmore.

Wemadeamistakeinthepricing"(whichIdon'tevenbelieve)Iwonderhowmanypeoplegotdrawnintothisscam.Ireadthatothershavehadsimilarexperienceswithotherproducts…

24. Duringthepast fewmonths,manyWayfairclientshavepubliclycomplainedaboutthesamefactsunderpinningthepresentclassaction;

25. In January of 2016, a number of Canadian consumers using the RedFlagDealswebsite (www.redflagdeals.com) wrote several posts concerning a MontgomeryLoveseatadvertisedbyWayfaironitswebsitefor$20.99.Manyoftheseconsumerspurchased and paid for the Loveseat, only to haveWayfair cancel their orders aswell, thewholeas itappearsfromthepostsontheRedFlagDealswebsite,Plaintiffdisclosing Exhibit P-6, which includes the following posts concerning Quebecconsumers:

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26. OnJanuary28th,2016,awebsitetitledthe“RipoffReport”publishedareporttitled:“Wayfair Supply Price is great but they will do anything to get out from under amistakeinpricing!”,PlaintiffdisclosingthereportasExhibitP-7,whichincludesthefollowingclaimsagainstWayfairSupply(ownedbyWayfair):

IhaveorderedfromWayfairbeforeandhavebeenverypleased.Isawapriceforblackstonetileanditwastoogoodtobetrue,butthepricewasonthewebsitethenextday.Iorderedandpaidfor600squarefeet.TheorderwasprocessedandIknewthatitwouldtakeawhiletogetthetile.Thiswas12/29/15that Iorderedthetile.IwasnotifiedoftheshippingtimeframeandwhenthetilegothereIhad55sqft.Notevenadecimalpointissue.Icheckedtheinvoiceandtheinvoicehad60boxesoftiletobedelivered.Ihadpaid$1.09/sqft.Thiswasover$700forthetile.IemailedthecompanyandtheygotrightbacktomeandstatedthatIdidnotknowhow to order tile and when I stated that I had ordered 600 sq ft andreceived 55 sq ft then Jeffrey A stated that therewas a pricing error.Wayfair had accepted the order and the money and sent the wrongamount without ever contacting me. The pricing error was notdiscovereduntilthecustomersstartedcallingaboutthetileshipments.Wayfairthentriedthebaitandswitchonme,alsoknownasfraud,andstated that they could sell the rest of the tile at $5+ per square foot.Wantingmoremoney,whentheamountthatI receivedwasatabout$14sqft.I thenreportedWayfairtotheArizonaAttorneyGeneralforConsumer Fraud. Ialso reported Wayfair to the Federal TradeCommissionandtheConsumerWebsite.

27. OnApril20th,2016,aTwitterusernamedLaurao’Brien(@LOBrien77)tweetedthefollowing concerning her cancelled purchase of a patio set from the Joss &Mainwebsite(ownedbyWayfair),PlaintiffdisclosingExhibitP-8:

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28. Closertohome,onJuly22nd,2016,aFacebookusernamed“JennyLauzon”(residingin Ontario) taggedWayfair in a Facebook post, in which she made the followingstatement concerning her cancelled purchase of a Laguna 8 Piece Seating Groupwith Cushion by TK, that she purchased for $461.99, Plaintiff disclosing Jenny’sFacebookpostinitsentiretyasExhibitP-9:

IoftenshoponlineatWayfair.ca,onJuly15th,Iwaslookingtobuypatiofurniture,aconversationsettobeexact.Isurfedthewebsite'snumerouspages of patio furniture looking for a good deal. Then I found it! A TKClassic,7piececonversationsetfor$462.00Canadian. Iwassohappy. Ithought this was too good to be true. I place the order and receivedconfirmation.

OnJuly18th,IwasoutfordinnerwithfriendsandItookmyphoneouttoshowthemtheconversationset Ipurchased,only tosee"cancelled"bytheorder.IwastotallyembarrassedaftertellingmyfriendhowgreatofadealIgotfromWayfair.ca.

IimmediatelycalledWayfair.ca.Ispokewitharepresentativewholookedup the order. She apologized and explained that a pricing error hadoccurred. I have never had this happen before with any online retailerbefore. I was really upset that they cancelled my order without anynotificationorcommunition(sic).ShethensaidIwouldbereceive(sic)anemailwithanapologyanda%15offdiscountcode. Ididnot think thatwas fair and did not equate towhat Iwas going to receive. I asked tospeakwith amanager. Themanager explained and readWayfair.ca'spolicy.Thisisit,sobuyersbeware!

[…]

I told the manager that I felt this policy was extremely unfair to theircustomers…

29. On July 25th, 2016, at 6:42 a.m.,Wayfair acknowledged Jenny Lauzon’s FacebookpostofJuly22nd,2016,ExhibitP-9,byrespondingasfollowsusingWayfair’sverifiedFacebookaccounttitled“Wayfair”:

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30. OnJuly26th,2016,“Colleen”fromWayfair’sCustomerAdvocacyTeamadmittedto

JennyinanemailthatthematterhasbeenbroughttoWayfair’sattention:

DearJenny,

Ihopethisemailfindsyouwell.YourWayfairorderfortheTKClassics–Laguna8PieceSeatingGroupwithCushionswasrecentlybroughttomyattentionbyoursocialmediateam.Irecently leftyouavoicemail,butIalsowanted topersonally followupwithyoubyemail toapologize forthepricingerroronthisorder.Iamverysorryfortheinconveniencethishasbeencausingyouandcannotapologizeenoughforthetrouble.

Iwill be takingover yourorder fromhereandammore thanhappy tofindyousomesimilaroptions.Weneverwanttohavetocancelorders,butunfortunatelyinthiscasewedidhaveto.However,wehavemany

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different outdoor seating groups that I am able to offer a significantdiscountonforyou.

Wegreatlyvalueyourbusinessandappreciateyoubringingthismattertoourattention.Bytheendoftheday,Iwillfollowupwithsomeseatinggroup options for you and a reduced price options. In the meantime,pleasedonothesitatetocalloremailmewithanyquestionsorconcerns.

KindRegards,

COLLEEN Customer Advocacy Team

WAYFAIR 4 Copley Place - Floor 7Boston, MA 02116 P: 857-317-7087 customeradvocacy@wayfair.com

31. On July 27th, 2016, Colleen once again wrote to Jenny on behalf of Wayfair,

admitting that 5 to 10 items per week are listed with the incorrect price onWayfair’swebsites(andpresumablypurchasedbyconsumersatthisincorrectpriceandsubsequentlycancelledbyWayfair):

HelloJenny,

Icompletelyunderstandyourfrustrationandhesitationtoorderfromusinthefuture.Wedohostover7milliondifferentitemsonoursite,andeverysooftentheremaybeapricingerror.

Ourteamisalwaysworkingtopreventthisfromhappening,especiallyasit is an inconvenience to our customers.Obviously, I cannot guaranteethat thiswill never happen, however they are rare.My teamhandlesoutreachforallof themandwetypicallyonlyseeabout5 -10 itemsaweekthatareaffectedbythese.Thatisoutofover7millionitems.

IhavefoundsomeotheroptionsthatIcanpriceto$600andareclosertowhatyouwereinitiallylookingfor:

https://www.wayfair.ca/Belle-6-Piece-Deep-Seating-Group-with-Cushion-BELLE-06a-TKCL1386.html

https://www.wayfair.ca/Gran-Melia-4-Piece-Seating-Group-with-Cushions-BRSD6294-BRSD6294.html

https://www.wayfair.ca/Belle-7-Piece-Deep-Seating-Group-with-Cushion-BELLE-07a-TKCL1389.html

https://www.wayfair.ca/South-Hampton-6-Piece-Wicker-Sectional-Seating-Group-with-Cushions-SH2C2MTO-B-BRSD6614.html

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I definitely want to help you, andmy team is always here if there is apricingerrortohelpcustomersfindsomethingtofitthere(sic)needs.

PleaseletmeknowifthereisanymoreIcandoforyou.

COLLEEN Customer Advocacy Team

WAYFAIR 4 Copley Place - Floor 7Boston, MA 02116 P: 857-317-7087 customeradvocacy@wayfair.com

32. DespitethematteradmittedlybroughttoWayfair’sattentionanddespitethesame

issue admittedly reoccurring 5-10 times per week, the very same “pricing error”issuesdidnotcease;

33. On August 15th, 2016, yet another consumer posted a complaint, this time at:https://wayfair.pissedconsumer.com/wayfair-canceled-order-and-refunded-credit-card-they-claim-pricing-error-20160818902796.html, Plaintiff disclosing ExhibitP-10,whichincludesthefollowing:

soiorderseveralpiecesoffurniture-3dayslaterigetanemailstatingthe order has been canceled and credit card is being refunded - theyreason given was "the engineers entered the wrong prices on thewebsite."igobacktoviewthewebpagesandtheyarestillbeingsoldforthepriceiwantedtopay.Icalledcustomerservice-whatajoke…

34. And yet on September 6th, 2016, despite all of the preceding “pricing errors”,Wayfairsupposedlystillmanagedtomakeanother“pricingerror”whenthePlaintiff-andothers-purchasedtheMilano5PieceDeepSeatingGroupfromWayfair’s“.ca”website;

35. Wayfair is negligent in allowing thesepricing errors to occur 5-10 timesperweekanditsunlawfulbehaviormustbetamed;

36. As a repeat offender, even ifWayfair does in fact make mistakes, such mistakesmust be characterized as inexcusable, since the repetition of the mistakes(admittedly 5 to 10 times perweek) on theAdvertised Price demonstratesgrossnegligenceonthepartofWayfair;

37. WayfairunlawfullyoperatesintheprovinceofQuebecbyderogatingfromtheCPAby private agreement or by invoking its own terms and policies in violation ofQuebecconsumers’rights;

38. Byproceeding in thismanner,Wayfairengages in false/misleadingadvertisingand

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forcesClassmemberstopayahigherpricethantheoneitadvertisesforitsgoods,should Class members still wish to acquire the goods after their purchase wascancelledbyWayfair(asmorefullydescribedhereinatparagraph55below);

39. ByreasonofWayfair’sunlawfulconduct,thePlaintiffandthemembersoftheClasshavesufferedaprejudice,whichtheynowwishtoclaim,everytimeaClassmemberorconsumermadeapurchasewhichWayfairunilaterallycancelled,especiallyaftersendingaconfirmationordertoClassmembersaftereachpurchase;

40. Classmembers inQuebecbenefit fromanabsolutepresumptionofprejudiceandtheprohibitedpracticeisdeemedtohavehadafraudulenteffectonClassmembersbecause:

a) Wayfair failedto fulfilloneof theobligations imposedbyTitle IIof theCPA(section219andparagraphcofsection224);

b) allClassmemberssawtherepresentation(thepriceofferedbyWayfair)thatconstitutedaprohibitedpractice;

c) theClassmembers’seeingofthatrepresentationresultedintheformationofaconsumercontract(adistancecontractinthiscase);and

d) a sufficient nexus existed between the content of the representation (theprice offered and item description) and the goods covered by the contract(the prohibited practice was capable of influencing the behaviour of Classmemberswithrespecttotheformationofthecontract);

41. In taking the foregoing into account, all members of the Class are justified inclaimingthesumswhichrepresenttheLostValue,aswellaspunitivedamages;

B) THEPARTIES

42. Plaintiff is a consumer within the meaning of the CPA, as well as within theconsumerprotectionandtradepracticelegislationinotherCanadianjurisdictions;

43. TheDefendant,Wayfair LLC., is carrying on the business of e-commerce and sellshomeimprovementgoodsonlineviaseveralofitswebsites;

44. Wayfair boasts on its website that: “With one of the world's largest onlineselections of furniture, home furnishings, décor and goods, includingmore thanseven million products fromover 7,000 suppliers, Wayfair helps people find theperfectproductattherightprice”(http://www.wayfair.com/v/about/Wayfair);

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II. CONDITIONS REQUIRED TO AUTHORIZE THIS CLASS ACTION AND TO APPOINT THESTATUSOFREPRESENTATIVEPLAINTIFF(SECTION575C.C.P.):

A) THEFACTSALLEGEDAPPEARTOJUSTIFYTHECONCLUSIONSSOUGHT:

Plaintiff’sClaimagainstWayfair

45. OnSeptember 6th, 2016, Plaintiff sawa “Milano5 PieceDeep SeatingGroupwithCushion by Beliani” advertised on Wayfair’s Canadian website(https://www.wayfair.ca/Milano-5-Piece-Deep-Seating-Group-with-Cushion-1187-BLNI1001.html),PlaintiffdisclosingExhibitP-11,reproducedbelow:

46. On September 6th, 2016, Plaintiff purchased one (1)Milano 5 Piece Deep Seating

GroupwithCushionbyBeliani(hereinafterthe“SeatingGroup”),fromWayfair;

i. CircumstancesofPlaintiff’sPurchase

47. PlaintiffwasinterestedinthisspecificSeatingGroupbecauseshesawitadvertised

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onWayfair’swebsiteatanexcellentpriceandshewas inthemarketforaSeatingGroup;

48. Seeing that the Seating Group was offered byWayfair at $26.99 plus taxes, andseeingthatsheneededaSeatingGroup,PlaintiffdecidedtoimmediatelyaccepttheDefendant’s offer and purchase one SeatingGroup (Wayfair advertised that therewas“LowStock”asitappearsfromtheimageabove,ExhibitP-11);

49. PlaintiffacceptedtheoffermadebyWayfaironsaidwebsiteandthenpaidWayfairthepriceitadvertisedof$26.99plusapplicabletaxes,foroneSeatingGroup(foratotalof$32.18),uponwhichPlaintiff receivedane-mail confirmationof theorderfrom Wayfair, Plaintiff disclosing a copy of the proof of purchase and orderconfirmation #2185962105 from Wayfair dated September 6th, 2016, as ExhibitP-12;

50. OnSeptember6th,2016,WayfairchargedthePlaintiff’sRBCVisacreditcardintheamount of $32.18, which corresponds to the total amount of her purchaseappearingontheemailconfirmationofherorder,ExhibitP-12,asitappearsfromanexcerptofPlaintiff’sRBCVisastatementbelow,PlaintiffdisclosingExhibitP-13:

ii. Wayfair’sCancellationofPlaintiff’sOrder

51. TheregularpriceofsaidSeatingGroupislistedat$2849.99plusapplicabletaxes;

52. OnSeptember7th,2016,WayfairsentPlaintiffthefollowinggenericscriptbyemail:

“DearNaomi,

Wearewriting in regard to your recentWayfairorder for theMilano5

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PieceDeepSeatingGroupwithCushion(Order#2185962105).

Weareverysorrytoinformyouthatwelistedtheseatinggroupwiththeincorrectpricing.Asa resultofourerror,weareunable to fulfill yourorder.Toensureyourrefundisprocessedrightaway,wehavecancelledtheitem(s)listedbelow:

•Milano5PieceDeepSeatingGroupwithCushion

Pleaseallow1-3businessdaysforallpendingchargestobevoided.IfyoupaidwithPayPaloradebitcard,pleaseallow2-4businessdaysforyourrefundtobeprocessed.

Wetrulyappreciateyourbusiness,andwouldliketoextenda15%promocode to use towards a future purchase: Coupon Code: CBB6701164437(expires:12/7/2016).

OurSincerestApologies,

Daniel

53. Plaintiff immediatelyrespondedtoWayfairasitappearsbelowandfromtheemailtrailbetweenthepartiesdisclosedasPlaintiff’sExhibitP-14:

HiDaniel

Iunderstandthatthiswasamistakebutthat isn'tmyfault, Ipurchasedan item at a price and you need to respect that price or else it is falseadvertising. The amount was deducted from my account and I got 2confirmationemails.

Pleaseadvise

Thankyou

Naomi

54. Asof the filingof thisApplication,Wayfairhasnotyet respondedto thePlaintiff’semail;

55. PlaintiffthenvisitedthesamehyperlinkfortheSeatingGrouponWayfair’swebsite,which,asoftheeveofthefilingofthisApplication,wasstilllistedat$2,849.99plustaxes,PlaintiffdisclosingExhibitP-15,ascreenshotofwhichisreproducedbelow:

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iii. DamagessufferedbyPlaintiff

56. Wayfair’smisconduct is to the detriment of vulnerable Canadian consumers, whorightfully presume that a product has gone through a serious price verificationprocessbeforebeingofferedforsalebyWayfaironitswebsitetomillionsofpeopleacrossCanada,includingtothePlaintiff;

57. Byallaccounts,Wayfair’spriceverificationprocessisnotstringentenoughbecause,asWayfairpubliclyadmits,5to10itemsperweekarestilllistedincorrectlyontheirwebsites;

58. PlaintiffsuffereddamagesequaltothedifferencebetweentheAdvertisedPricebyWayfair for the Seating Group ($26.99) and the price subsequently requested byWayfair for the Seating Group ($2849.99), representing the “Lost Value” to thePlaintiff;

59. OnSeptember11th, 2016, ifPlaintiffwanted topurchase theexact same itemsheinitiallysawadvertisedandwhichshepurchasedfor$26.99onSeptember6th,2016,Wayfairwouldchargeher$2,849.99plusapplicabletaxes;

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60. PlaintiffsufferedaLostValuebeforeapplicabletaxesof$2849.99minus$26.99,foraLostValueof$3,244.60;1

61. Wayfairclearlyviolatesparagraphcofsection224CPAwhichprovides:

EnglishVersion

224. No merchant, manufacturer or advertiser may, by any meanswhatever,

[…]

(c)charge,forgoodsorservices,ahigherpricethanthatadvertised.

FrenchVersion

224.Aucun commerçant, fabricantoupublicitairenepeut,parquelquemoyenquecesoit:

[…]

c)exiger pour un bien ou un service un prix supérieur à celui qui estannoncé.

62. InitsemailsenttoPlaintiffonSeptember7th,2016,ExhibitP-14,Wayfairclaimsthat“weareunabletofulfillyourorder”,whichisfalse;

63. The reality is thatWayfairwasunable to fulfill thePlaintiff’sorder for theSeatingGroupatthepricePlaintifflegallypurchaseditfor;

64. InsteadofdeliveringPlaintiffaSeatingGroupasitinitiallypromisedtodo(andasitwas legally bound to do), Defendant offered Plaintiff a 15% discount towards afuturepurchase;

65. By proceeding in thismanner,Wayfair unlawfully attempts to charge (“exiger” inFrench)consumersahigherpricethantheoneitadvertisesforitsgoods;

66. PlaintiffdeclinedWayfair’sofferofa15%discounttowardsafuturepurchase;

67. Even if Plaintiff did accept the 15% discount towards a future purchase, Wayfairwouldstillhavechargedher$2,422.49plustaxesfortheexactsameSeatingGroup($2,849.99minus15%=$2,422.49);

68. As such, Plaintiff’s true Lost Value, after applying the 15% discount, is thus

1$2,849.99plusGSTandQST=$3,276.78;$3,276.78(presentvalueaftertaxes)-$32.18(AdvertisedPriceaftertaxes)=$3,244.60

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$2,753.07;2

69. Wayfair did not deliver the Seating Group to Plaintiff at the Advertised Price of$26.99plustaxes,but it insteadattemptedto interestthePlaintiff intopurchasinganything fromWayfair (including but not limited to the same Seating Group), byofferinghera15%rebatetowardsafuturepurchasefromWayfair;

70. Wayfair’s conduct constitutes prohibited business practices as defined in sections215,219andparagraphcofsection224oftheCPA;

71. Moreover,Wayfairfailstofulfillthegeneralobligationsimposedonitundersections10and16oftheCPA;

72. Consequently, Wayfair is liable to reimburse Plaintiff the following amounts,inclusiveofsalestaxes:

• ValueofSeatingGroup($2,785.25)minuspriceadvertised/charged($32.18)=$2,753.07

• Amountonaccountofpunitivedamages(section272CPA):

=TBD -------- Total:$2,753.07(tentatively)

iv. Plaintiff’sclaimforcompensatorydamages(arts.224c)and272c)CPA)

73. Plaintiffhas sufferedanascertainable lossasa resultofWayfair’smisconductandfailuretocomplywithparagraphcofsection224CPA,including,butnotlimitedto:(i)aLostValueofintheamountof$2,753.07;and(ii)troubleandinconvenience;

74. Plaintiffbenefitsfromanabsolutepresumptionofprejudicebecause:

a) PlaintiffisaconsumerwithinthemeaningoftheCPA;

b) WayfairisamerchantwithinthemeaningoftheCPA;

c) Wayfaircharges(“exige”inFrench)ahigherpricethantheoneitadvertisedandfortheMilano5PieceDeepSeatingGroupwithCushion;

d) PlaintiffsawWayfair’srepresentationsonitswebsiteconcerningtheMilano5 Piece Deep Seating Group with Cushion (when said Seating Group was

2$2,785.25(actualpresentvalueaftertaxesandafterapplying15%discount)-$32.18(AdvertisedPriceaftertaxes)=$2,753.07;

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advertised and charged to Plaintiff’s credit card byWayfair at $26.99 plustaxes);

e) After seeing Wayfair’s representations, Plaintiff entered into a consumercontractwithWayfairbypurchasingsaidSeatingGroupwithhercreditcard;

f) There existed a sufficient nexus between the content of Wayfair’srepresentation and the Seating Group covered by the contract (Wayfair’spractice influenced thePlaintiff’sbehaviorwith respect to the formationoftheconsumercontract);

75. Plaintiff’sdamagesareadirectandproximateresultofWayfair’smisconduct;

v. Plaintiff’sclaimforpunitivedamages(arts.224c)and272CPA)

76. Wayfairbreachedparagraphcofsection224CPA;

77. PlaintiffimmediatelygaveWayfairtheopportunitytoremedythesituationafteritsviolationofparagraphcof section224CPA,as itappears fromherSeptember7th,2016,emailresponsetoWayfair,ExhibitP-14;

78. WayfairshouldhavedeliveredtoPlaintiffthegoodsshelawfullypurchased,insteadofofferinghera15%discounttowardsfuturepurchases;

79. Wayfair’s overall conduct before, during and after the violation,was lax, careless,negligent, passive and ignorant with respect to consumers’ rights and to its ownobligations;

80. Thiscompletedisregardforconsumers’rightsandto itsownobligationsundertheCPA,underotherconsumerprotectionandtradepracticelegislationinCanadaandunder theCompetitionActon thepart ofWayfair, is in andof itself an importantreasonforthisCourtenforcemeasuresthatwillpunishWayfair,aswellasdeteranddissuade Wayfair and other entities – both local and foreign - from engaging insimilarreprehensibleconducttothedetrimentofQuebecandCanadianconsumers;

81. The reality is thatWayfair’s revenues –which is in likely in thebillions of dollarsduring the Class Period (and this, based onWayfair’s 2015Annual Report, ExhibitP-13),wouldbeadverselyeffectedifWayfairchargedtheAdvertisedPriceinsteadofdemanding(“exiger”inFrench)thehigherpricefromconsumers;

3 Seebottomofpage29ofthe2015AnnualReport,ExhibitP-1,inwhichWayfairboasts:“IntheyearendedDecember31,2015,wegeneratednetrevenueof$2.2billion,up70.6%overtheyearendedDecember31,2014.”

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82. Thepunitivedamagesprovidedfor insection272CPAhaveapreventiveobjective,thatis,todiscouragetherepetitionofsuchundesirableconduct;

83. Wayfair’sviolationswereintentional,calculated,malicious,andvexatious;

84. Evenworse,Wayfair’sviolationsarerepetitive,withnoend-dateinsight;

85. Infact,Wayfairappearstobecomfortablewiththeideathatthey“typicallyonlyseeabout 5 -10 items a week that are affected” by self-caused pricing errors (seeparagraph31above);

86. Wayfairdemonstrates through itsbehavior (before,duringandafter theviolation)thatitismoreconcernedaboutitsbottomlinethanaboutconsumers’rightsanditsown obligations under the CPA, as well as under other consumer protection andtradepracticelegislationinCanada;

87. In these circumstances, Plaintiff’s claim for both compensatory and punitivedamagesagainstWayfairisjustified;

B) THECLAIMSOFTHEMEMBERSOFTHECLASSRAISEIDENTICAL,SIMILARORRELATED

ISSUESOFLAWORFACT:

88. All Class members have a common interest both in proving the commission of aprohibitedbusinessespractice(notably,theviolationofparagraphcofsection224CPAinthepresentcase)byWayfairandinmaximizingtheaggregateoftheamountsoftheirrespectiveLostValueasaresultofWayfair’sviolations;

89. In this case, the legal and factual backgrounds at issue are common to all themembersoftheClass,namelywhetherWayfairviolatesparagraphcofsection224CPA,by cancelling validly formed contracts thatwere concludedat theAdvertisedPriceandthenrequiring(“exiger”inFrench)thatClassmemberspayahigherpriceshould they wish to receive the items they initially purchased at the AdvertisedPrice;

90. The claimsof everymemberof the Class are foundedon very similar facts to thePlaintiff’sclaim(theonlyvariablebeingthespecificitempurchased);

91. Class members were attracted to Wayfair’s website by false and misleadingrepresentationswithinthemeaningofsection219oftheCPA(aswellastheotherconsumerprotectionlegislationinCanadaandtheCompetitionAct);

92. Wayfair failed in its obligation to honour all Classmembers’ purchases at its ownAdvertisedPrice;

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93. TheprohibitedpracticescommittedbyWayfairwasvirtuallyidenticalvis-a-viseachClassmember;

94. The damages sustained by the Class members flow, in each instance, from acommonnucleusofoperativefacts,whichcanbesummarizedasfollows:

a) Class member is attracted to Wayfair by a false and misleadingrepresentation(inthiscase,theAdvertisedPrice);

b) Classmember purchases an item fromWayfair at the false andmisleadingprice;

c) Classmember’sorderisconfirmedviaaconfirmationemailsentbyWayfair;

d) Classmember’screditcardischargedbyWayfair;

e) Class member is later informed by Wayfair (generally by email) that theirpurchasewillnotbehonoured(Wayfairwillnotdelivertheitemssoldatthepricewhichitadvertisedandcharged);

f) Classmember’screditcardisrefunded;

95. By reason ofWayfair’s unlawful conduct, Plaintiff andmembers of the Class havesuffereddamages,whichtheymaycollectivelyclaimagainstWayfair;

96. Thefactsandlegal issuesofthepresentactionsupportaproportionalapproachtoclass action standing that economizes judicial resources and enhances access tojustice;

97. AllclassmemberswerejustifiedinpresumingthatthefollowingproductsadvertisedbyWayfair have gone through a serious price verification process, prior to beingofferedforsaleonlinebyWayfairtotensofmillionsofconsumers,including,butnotlimitedtothe:

(i) Plaintiff’sMilano5PieceDeepSeatingGroupwithCushion;

(ii) Laguna8PieceSeatingGroupwithCushionbyTK;

(iii) Leapfrogitems;

(iv) 3xnightvisionscopes;

(v) rug;

(vi) blackstonetile;and

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(vii) MontgomeryLoveseat

98. AllClassmembers,regardlessoftheindividualitemtheypurchased(beitapatioset,a toy,a rug,nightvisionscopes,etc.)haveacommon interestboth inprovingthecommission of prohibited businesses practices by Wayfair and in maximizing theamountoftheresultingLostValue;

99. Anydisparity between the actual itempurchasedby eachClassmemberdoesnotalter the fact that they have a collective interest in these questions of fault andliability;

100. Wayfairhadalegalobligationtohonourthepriceitadvertisedandcontractedfor,but instead was more concerned about its bottom line than about honouring itscontractualandlegalobligations;

101. RequiringaseparateclassactionbasedontheexactsameCPAviolationsbyWayfair(notably paragraph c of section 224), solely based on the specific item purchasedfromoneofWayfair’swebsites,wouldbeanimportantwasteofresources;

102. Regardlessofthespecific item(s)purchasedbythenumerousClassMembers,theyallfaceverysimilarissuesoffactandidenticalquestionsoflaw;

103. EveryClassmemberpurchasedgoodsfromWayfair,onlytosubsequentlyhavetheirpurchasecancelled,allegedlyduetoapricingerror;

104. EveryClassmemberwasforced(exigé inFrench)topayahigherpriceshouldtheywishtopurchasethesameitemthatWayfairhadjustcancelled;

105. Consequently,eachmemberoftheClasslostvalueasaresultofWayfair’sfailuretofulfillitscontractualobligations;

106. Every member of the Class has suffered damages equivalent to the differencebetweenthecostofrepurchasinga“cancelled”productandtheAdvertisedPriceofthe“cancelled”product;

107. All of the damages to the Class members are a direct and proximate result ofWayfair’smisconduct;

108. Thequestionsof factand lawraisedandtherecoursesoughtbythisApplicationareidenticalwithrespecttoeachmemberoftheClass,namely:

a) Does Wayfair’s publicity, on the item purchase page, constitute an offercomprisingall theessentialelementsof the intendedcontract (andthiseven ifWayfairindicatesinitsTermsandConditionsthatitisnotwillingtobeboundin

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theeventoftheconsumer’sacceptance)?

b) Ifso,isWayfairdeemedtohavemadeanoffertoenterintoacontractpursuanttosection54.1CPA?

c) Isaconsumercontractenteredintoupontheconsumer’sacceptanceofthepriceofferedbyWayfairand,ifso,mustWayfairhonorthetermsofsaidcontract?

d) CanWayfaircontractuallyliberateitselffromtheconsequencesofitsownactortheactofitsrepresentatives?

e) DidWayfairinfactmakeamistakeintheadvertisedprices?

f) Does the repetitionof themistake (5 to 10 times perweek) in the advertisedpricesdemonstrategrossnegligenceonthepartofWayfair?

g) If so, should Wayfair’s mistake be characterized as inexcusable under article1400,paragraph2,C.C.Q?

h) DidWayfairhave theprincipalobligation todeliver thegoods stipulated in thecontract?

i) DidClassmembersunlawfullylosevalueasaresultoftheWayfair’sfailure?

j) Ifso, is the“LostValue” formulatheappropriateremedywheretheDefendantfailstodeliverthegoodsstipulatedinthecontractinthesecircumstances?

k) Did Wayfair commit a prohibited business practice as defined by section 219CPA?

l) DidWayfairviolateparagraphcofsection224CPA?

m) DidWayfairknowinglyorrecklesslymakearepresentationtothepublicthatwasfalse or misleading in a material respect, in violation of section 52(1) of theCompetitionActandoftheconsumerprotectionandtradepracticelegislationintheotherCanadianprovinces?

n) Are the Classmembers entitled to compensatory damages and, if so, in whatamount?

o) AretheClassmembersentitledtopunitivedamagesand,ifso,inwhatamount?

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C) THECOMPOSITIONOFTHECLASS

109. ThecompositionoftheClassmakesitdifficultorimpracticabletoapplytherulesformandatestotakepartinjudicialproceedingsonbehalfofothersorforconsolidationofproceedings;

110. According toWayfair’s 2015Annual Report, Exhibit P-1 (at page4),Wayfair has a“customerbaseof 5.4millionactive customers”.Atpage9of theAnnualReport,Wayfairstatesthat“in2015we launchedWayfair.ca inCanada”.Basedonthe5.4millionactivecustomerfigure,combinedwiththefactthatWayfairlauncheda“.ca”(Canadian version) of its website (most likely to meet demand from Canadianconsumers previously purchasing on the “.com”website), it is safe for Plaintiff topresumethatWayfairhashundredsofthousandsofcustomersinCanada;4

111. PlaintiffisunawareofthetotalnumberofWayfair’s“active”or“non-active”clientswhohadtheirpurchasesunilaterallycancelledbyWayfairduetoapricingerror,butbased on Wayfair’s admission that pricing errors occur 5 to 10 times per week,Plaintiffestimates that thenumberofpersons included in theClass is likely in thetensofthousandsacrossCanada,ifnotmore;

112. ThenamesandaddressesofallpersonsincludedintheClassarenotknowntothePlaintiff,however,areinthepossessionofWayfair;

113. Class members are very numerous and are dispersed across the province, acrossCanadaandelsewhere;

114. These factsdemonstrate that itwouldbe impractical, ifnot impossible, tocontacteachandeveryClassmembertoobtainmandatesandtojointheminoneaction;

115. Inthesecircumstances,aclassactionistheonlyappropriateprocedureforallofthemembersoftheClasstoeffectivelypursuetheirrespectiverightsandhaveaccesstojusticewithoutoverburdeningthecourtsystem;

D) THECLASSMEMBERREQUESTINGTOBEAPPOINTEDASREPRESENTATIVEPLAINTIFFIS

INAPOSITIONTOPROPERLYREPRESENTTHECLASSMEMBERS

116. Plaintiffrequeststhatshebeappointedthestatusofrepresentativeplaintiff;

117. PlaintiffisamemberoftheClass; 4Atpage67ofthe2015AnnualReportWayfairprovidesgeographicnetrevenuefiguresindicatingthat94.92%ofitsnetrevenuederivesfromUnitedStatessales.However,itislikelythatmanyCanadiancustomerspurchasedfromWayfairusingthe“.com”siteuntilthe“.ca”wentlivesometimein2015.ItispossiblethattheCanadiansalesareincorporatedintotheU.S.A.salespriortothe.calaunch.

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118. Plaintiffwas very upsetwhen her orderwas cancelled byWayfair and insisted, invain,thatWayfairhonouritsAdvertisedPrice;

119. After inquiring with friends, work colleagues and family, Plaintiff receivedconfirmation that at least 6 other people she knew were victims of Wayfair’sunlawfulcancellationoftheirrespectiveconsumercontracts;

120. OnceWayfairmadeitsfinalpositionclear(thatis,thattheyrefusetoselltheSeatingGroup at the Advertised Price), Plaintiff felt as if she was up against a corporategiant,withoutmuchsheortheotherscandotodefendtheirrightsasconsumers;

121. Plaintiffhadresearchedonlineand foundout thatWayfair routinelymakespricingerrorsandthencancelsconsumers’orders;

122. Plaintiff decided to contact her attorney, who she knew practices primarily inconsumer protection law andwho has experience in consumer protection-relatedclassactions,todeterminewhethershehadacauseofaction;

123. Plaintiff thengave themandate toher attorney to take thepresent actiononherbehalfandfortheinterestoftheClassmembers;

124. AsforidentifyingClassmembers,otherthanthe6shepersonallyknewof,Plaintiffdrew certain inferences from the situation, notably becauseWayfair is oneof theworld’slargestonlinedestinationsforthehomeandbecauseofthemanyconsumercomplaintsshecameacrossduringheronlineinvestigation.Plaintiffrealizesthatbyallaccounts,thereisaveryimportantnumberofconsumersthatfindthemselvesinanidenticalsituation,andthatitwouldnotbeusefulforhertoattempttoidentifythemgiventheirsheernumber;

125. Plaintiff actively participated in the research required for drafting the presentApplicationandreviewedthisprocedurebeforeitwasfiledandserved;

126. Plaintiff feels that Wayfair should be held accountable for its misconduct and istaking this action so that sheand theClassmembers can recover their LostValueand punitive damages, as well as in order to put an end toWayfair’s prohibitedbusinesspractice;

127. Plaintiff is ready and available to manage and direct the present action in theinterestofthemembersoftheClassthatshewishestorepresentandisdeterminedto leadthepresentdossieruntilafinalresolutionofthematter,thewholeforthebenefitoftheClass,aswellastodedicatethetimenecessaryforthepresentactionandtocollaboratewithherattorney;

128. Plaintiff has given themandate to her attorney to obtain all relevant information

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with respect to the present action and intends to keep informed of alldevelopments;

129. PlaintiffhasthecapacityandinteresttofairlyandadequatelyprotectandrepresenttheinterestofthemembersoftheClass;

130. Plaintiff,withtheassistanceofherattorney, isreadyandavailabletodedicatethetimenecessary for thisactionand to collaboratewithothermembersof theClassandtokeeptheminformed;

131. Plaintiff isactiveonsocialmediaandisavailabletoinformandtorespondtoClassmembersonplatformssuchasFacebook;

132. Plaintiffisingoodfaithandhasinstitutedthisactionforthesolepurposeofhavingherrights,aswellastherightsofotherClassmembers,recognizedandprotectedsothat they may be compensated for the damages that they have suffered as aconsequenceofWayfair’smisconduct;

133. Plaintiffunderstandsthenatureoftheaction;

134. Plaintiff’sinterestsarenotantagonistictothoseofothermembersoftheClass;

135. Plaintiff’s interest and competence are such that the present class action couldproceedfairly;

III. DAMAGES

136. DuringtheClassPeriodWayfairhasgeneratedbillionsofdollarswhileintentionallychoosingtoignorethelawinQuebecaswellasinotherCanadianprovinces;

137. Wayfair’smisconductisunconscionableandtothedetrimentofvulnerableCanadianconsumers;

138. Wayfair’smisconductissomalicious,oppressiveandhigh-handedthatitoffendsanysenseofdecency(Wayfairadmitsthatpricingerrorsoccurontheirwebsites5to10timesperweek!);

139. Consequently,Wayfairhasbreachedseveralobligationsimposedonitbyconsumerprotection and tradepractice legislation inQuebec andother Canadianprovinces,including:

a) Quebec’sCPA,includingsections10,16,215,219and224(c),thusrenderingsections253and/or272applicable;

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b) Alberta’sFairTradingAct,RSA2000,cF-2,includingsections6,7and13;

c) Saskatchewan’sTheConsumerProtectionandBusinessPracticesAct,SS2014,cC-30.2,includingsections6-9and93;

d) Manitoba’sTheBusinessPracticesAct,CCSMcB120, includingsections2,3and23;

e) BritishColumbia’sBusinessPracticesandConsumerProtectionAct,SBC2004,c2,includingsections4-10;

f) Ontario’sConsumerProtectionAct,2002,SO2002,c30,ScheduleA,includingsections11and14;

g) NewBrunswick’sConsumerProductWarrantyandLiabilityAct,SNB1978,cC-18.1,includingsections4,10,15-18and23;

h) NovaScotia’sConsumerProtectionAct,RSNS1989,c92,includingsections26and28A;

i) Prince Edward Island’s Business Practices Act, RSPEI 1988, c B-7, includingsections2-4;

j) Newfoundland and Labrador’s Consumer Protection and Business PracticesAct,SNL2009,cC-31.1,includingsections7-10;

140. Wayfairalsofailedinitsobligationanddutytoactingoodfaithandwithhonestyintheirrepresentationsandintheperformanceoftheirobligations;

141. Moreover,Wayfairviolatedsection52oftheCompetitionActbyrecklesslymakingrepresentations to the public that were false ormisleading in amaterial respect,whilepromotingthesupplyofitsproducts;

142. Inlightoftheforegoing,thefollowingdamagesmaybeclaimedagainstWayfair:

a) compensatorydamages, inanamount tobedetermined,onaccountof thedamagessuffered;and

b) punitive damages, in an amount to be determined, for the breach ofobligations imposedonWayfairpursuant to section272CPA aswell as theconsumer protection and trade practice legislation in the other Canadianjurisdictions;

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IV. NATUREOFTHEACTIONANDCONCLUSIONSSOUGHT

143. TheactionthatthePlaintiffwishestoinstituteonbehalfofthemembersoftheClassisanactionindamagesanddeclaratoryjudgment;

144. The conclusions that the Plaintiff wishes to introduce by way of an originatingApplicationare:

GRANTPlaintiff’sactionagainstDefendant;

DECLAREtheDefendantliableforthedamagessufferedbythePlaintiffandeachofthemembersoftheClass;

CONDEMNtheDefendanttopayNaomiZouzouttheamount$2,753.07,itemizedasfollows:

-Seat Group Value ($,785.25) - price advertised/charged ($32.18): $2,753.07-Amountonaccountofpunitivedamages(section272CPA): TBD ------------- Total:$2,753.07

CONDEMN the Defendant to pay to the members of the Class an amount to bedetermined in compensatory damages, and ORDER collective recovery of thesesums;

CONDEMN the Defendant to pay to the members of the Class an amount to bedeterminedinpunitivedamages,andORDERcollectiverecoveryofthesesums;

CONDEMNtheDefendanttopayinterestandtheadditionalindemnityontheabovesumsaccordingto lawfromthedateofserviceof theApplicationtoAuthorize theBringingofaClassActionandtoAppointtheStatusofRepresentative;

ORDERtheDefendanttodeposit intheofficeofthisCourtthetotalityofthesumswhichformspartofthecollectiverecovery,withinterestandcosts;

ORDER that the claims of individual Class members be the object of collectiveliquidationiftheproofpermitsandalternately,byindividualliquidation;

CONDEMNtheDefendanttobearthecostsofthepresentactionincludingthecostof notices, the cost of management of claims and the costs of experts, if any,including the costs of experts required to establish the amount of the collectiverecoveryorders;

RENDERanyotherorderthatthisHonourableCourtshalldetermine;

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145. TheinterestsofjusticefavourthatthisApplicationbegrantedinaccordancewithitsconclusions;

V. JURISDICTION

146. ThePlaintiffsuggeststhatthisclassactionbeexercisedbeforetheSuperiorCourtinthedistrictofMontrealforthefollowingreasons:

a) AgreatnumberofthemembersoftheClass,includingthePlaintiff,resideinthejudicialdistrictofMontreal;

b) Wayfair’s online presence enables it to conduct business in the District ofMontreal;

c) Plaintiff’sattorneypracticeshisprofessioninthejudicialdistrictofMontreal;

d) The consumer contract between the Plaintiff and Wayfair is deemed to beenteredintoattheaddressofthePlaintiff,inthejudicialdistrictofMontreal;

e) ThereexistsarealandsubstantialconnectionbetweentheprovinceofQuebecandthedamagessufferedbyPlaintiffandClassmembers;

VI. NATIONALCLASS(SUBSIDIARILYAPROVINCIALCLASS)

147. Plaintiffwishestorepresentanationalclass(subsidiarilyaprovincialclass), forthefollowingreasons:

a) A multitude of actions instituted in different jurisdictions, both territorial(different provinces) and judicial districts (same province), risks havingcontradictoryjudgmentsonissuesoffactandlawthataresimilarorrelatedtoallmembersoftheClass;

b) Inaddition,giventhecostsandrisksinherentinanactionbeforethecourts,many people will hesitate to institute an individual action againstWayfair.EveniftheClassmembersthemselvescouldaffordsuchindividuallitigation,the court system could not as it would be overloaded. Furthermore,individual litigation of the factual and legal issues raised by Wayfair’smisconduct would increase delays and expenses to all parties and to thecourtsystems;

c) The facts and legal issues of the present action support a proportionalapproach to class action standing that economizes judicial resources andenhancesaccesstojustice;

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d) A searchon theNational ClassActionRegistry confirms that noother classactionshavebeen instituted todate againstWayfair in anyotherCanadianprovinceonbehalfoftheClassmembers(forsimilarorrelatedmatters);

e) The principal purposes of most class actions for damages are: (i)compensation for victims; (ii) efficiency for victims; and (iii) the enhanceddeterrence arising from the availability of class actions. If this Courtauthorizesanationalclass,Wayfairwouldultimatelyfaceliabilitytowardsallvictims of their misconduct, which would deter Wayfair and others fromengaginginsimilarreprehensibleconduct;

f) Undersection36oftheCompetitionAct,privatepartiescancommencelegalactionintheFederalCourtorinaprovincialcourtofsuperiorjurisdictiontorecoverlossesordamagesincurredasaresultofconductcontrarytosection52oftheCompetitionAct.ConsideringthattheCompetitionAct isa federallegislationthatis inforceacrossCanada,anydecisionbytheSuperiorCourtof Quebec concerning section 52 of the Competition Act could applyuniformlyacrossCanada,shouldanationalclassbeauthorized;

FORTHESEREASONS,MAYITPLEASETHECOURT:

GRANTthepresentApplication;

AUTHORIZEthebringingofaclassactionintheformofanoriginatingApplicationindamages;

APPOINT the Plaintiff the status of representative of the persons included in theClasshereindescribedas:

All persons in Canada (subsidiarily Quebec) who, sinceSeptember12th,2013(the“ClassPeriod”),orderedorpurchasedany goods from Wayfair LLC and/or its affiliated brands,including Wayfair.com, Wayfair.ca, Joss & Main, DwellStudio,AllModern, Birch Lane and Wayfair Supply (hereinafter“Wayfair”), and who, after receiving a confirmation of theirpurchase from Wayfair at the price which Wayfair initiallyadvertised, subsequently had their purchase cancelled byWayfair,whodidnotrespectthepriceitinitiallyadvertised.

oranyotherclasstobedeterminedbytheCourt.

IDENTIFY the principle questions of fact and law to be treated collectively as thefollowing:

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a) DoesWayfair’spublicity,on the itempurchasepage, constituteanoffercomprising all the essential elements of the intended contract (and thisevenifWayfair indicatesinitsTermsandConditionsthatit isnotwillingtobeboundintheeventoftheconsumer’sacceptance)?

b) If so, isWayfairdeemed tohavemadeanoffer toenter intoa contractpursuanttosection54.1CPA?

c) Isaconsumercontractentered intoupontheconsumer’sacceptanceofthepriceofferedbyWayfairand, ifso,mustWayfairhonorthetermsofsaidcontract?

d) CanWayfaircontractuallyliberateitselffromtheconsequencesofitsownactortheactofitsrepresentatives?

e) DidWayfairinfactmakeamistakeintheadvertisedprices?

f) Does the repetition of the mistake (5 to 10 times per week) in theadvertisedpricesdemonstrategrossnegligenceonthepartofWayfair?

g) If so, should Wayfair’s mistake be characterized as inexcusable underarticle1400,paragraph2,C.C.Q?

h) DidWayfairhavetheprincipalobligationtodeliverthegoodsstipulatedinthecontract?

i) Did Class members unlawfully lose value as a result of the Wayfair’sfailure?

j) If so, is the “Lost Value” formula the appropriate remedy where theDefendant fails to deliver the goods stipulated in the contract in thesecircumstances?

k) DidWayfaircommitaprohibitedbusinesspracticeasdefinedbysection219CPA?

l) DidWayfairviolateparagraphcofsection224CPA?

m) DidWayfairknowinglyor recklesslymakea representation to thepublicthatwas falseormisleading inamaterial respect, inviolationofsection52(1) of theCompetitionActandof the consumerprotection and tradepracticelegislationintheotherCanadianprovinces?

n) Are theClassmembers entitled to compensatorydamages and, if so, inwhatamount?

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o) Are the Classmembers entitled to punitive damages and, if so, inwhatamount?

IDENTIFY the conclusions sought by the class action to be instituted as being thefollowing:

GRANTPlaintiff’sactionagainstDefendant;

DECLARE theDefendant liable forthedamagessufferedbythePlaintiffandeachofthemembersoftheClass;

CONDEMN the Defendant to pay Naomi Zouzout the amount $2,753.07,itemizedasfollows:

-SeatGroupValue($2785.25)-priceadvertised/charged($32.18):$2,753.07-Amountonaccountofpunitivedamages(section272CPA): TBD

------------- Total:$2,753.07

CONDEMNtheDefendanttopaytothemembersoftheClassanamounttobedeterminedincompensatorydamages,andORDERcollectiverecoveryofthesesums;

CONDEMNtheDefendanttopaytothemembersoftheClassanamounttobedeterminedinpunitivedamages,andORDERcollectiverecoveryofthesesums;

CONDEMNtheDefendanttopayinterestandtheadditionalindemnityontheabove sumsaccording to law from thedateof serviceof theApplication toAuthorize the Bringing of a Class Action and to Appoint the Status ofRepresentative;

ORDERtheDefendanttodepositintheofficeofthisCourtthetotalityofthesumswhichformspartofthecollectiverecovery,withinterestandcosts;

ORDERthattheclaimsofindividualClassmembersbetheobjectofcollectiveliquidationiftheproofpermitsandalternately,byindividualliquidation;

CONDEMN theDefendant to bear the costs of the present action includingthe cost of notices, the cost of management of claims and the costs ofexperts,ifany,includingthecostsofexpertsrequiredtoestablishtheamountofthecollectiverecoveryorders;

RENDERanyotherorderthatthisHonourableCourtshalldetermine;

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DECLAREthatallmembersoftheClassthathavenotrequestedtheirexclusion,beboundbyanyjudgementtoberenderedontheclassactiontobe institutedinthemannerprovidedforbythelaw;

FIXthedelayofexclusionatthirty(30)daysfromthedateofthepublicationofthenotice to themembers, dateuponwhich themembersof theClass that havenotexercisedtheirmeansofexclusionwillbeboundbyanyjudgementtoberenderedherein;

ORDER thepublicationofanoticetothemembersoftheClass inaccordancewitharticle579C.C.P.withinsixty(60)daysfromthejudgementtoberenderedhereininthe“News”sectionsoftheSaturdayeditionsofLAPRESSE,theNATIONALPOSTandtheMONTREALGAZETTE;

ORDER that said notices be published on the Defendant’s various websites,Facebook pages and Twitter accounts, in a conspicuous place, with a link stating“Notice to Consumerswho Purchased Goods fromWayfair andwhose OrderwasCancelledduetoaPricingError”;

ORDER the Defendant to send an Abbreviated Notice by e-mail to each Classmember,totheirlastknowne-mailaddress,withthesubjectline“NoticeofaClassAction”;

RENDERanyotherorderthatthisHonourableCourtshalldetermine;

Thewholewithcostsincludingpublicationsfees.

Montreal,September12th,2016

LPCAVOCATINC.Per:MeJoeyZukranAttorneyforPlaintiff

SUMMONS(ARTICLES145ANDFOLLOWINGC.C.P)_________________________________

FilingofajudicialapplicationTake notice that the Plaintiff has filed this Application for Authorization to Institute a ClassActionandtoAppointtheStatusofRepresentativePlaintiffintheofficeoftheSuperiorCourtinthejudicialdistrictofMontreal.Defendant'sanswerYoumustanswertheapplicationinwriting,personallyorthroughalawyer,atthecourthouseofMontreal situatedat 1RueNotre-DameE,Montréal,Quebec,H2Y1B6,within15daysofserviceof theApplicationor, if youhavenodomicile, residenceorestablishment inQuébec,within30days.Theanswermustbenotified to thePlaintiff’s lawyeror, if thePlaintiff isnotrepresented,tothePlaintiff.FailuretoanswerIfyoufailtoanswerwithinthetimelimitof15or30days,asapplicable,adefaultjudgementmay be rendered against you without further notice and you may, according to thecircumstances,berequiredtopaythelegalcosts.ContentofanswerInyouranswer,youmuststateyourintentionto:

• negotiateasettlement;• proposemediationtoresolvethedispute;• defend the application and, in the cases required by the Code, cooperate with the

Plaintiffinpreparingthecaseprotocolthatistogoverntheconductoftheproceeding.Theprotocolmustbefiledwiththecourtofficeinthedistrictspecifiedabovewithin45days after service of the summons or, in family matters or if you have no domicile,residenceorestablishmentinQuébec,within3monthsafterservice;

• proposeasettlementconference.Theanswertothesummonsmustincludeyourcontactinformationand,ifyouarerepresentedbyalawyer,thelawyer'snameandcontactinformation.ChangeofjudicialdistrictYoumay ask the court to refer theoriginatingApplication to thedistrict of yourdomicile orresidence, or of your elected domicile or the district designated by an agreement with theplaintiff.

If the application pertains to an employment contract, consumer contract or insurancecontract, or to the exercise of a hypothecary right on an immovable serving as your mainresidence,andifyouaretheemployee,consumer,insuredperson,beneficiaryoftheinsurancecontractorhypothecarydebtor,youmayask fora referral to thedistrictofyourdomicileorresidence or the district where the immovable is situated or the loss occurred. The requestmust be filedwith the special clerk of the district of territorial jurisdiction after it has beennotified to the other parties and to the office of the court already seized of the originatingapplication.TransferofapplicationtoSmallClaimsDivisionIfyouqualify toactasaplaintiffunder therulesgoverning therecoveryofsmallclaims,youmayalsocontacttheclerkofthecourttorequestthattheapplicationbeprocessedaccordingto those rules. If you make this request, the plaintiff's legal costs will not exceed thoseprescribedfortherecoveryofsmallclaims.CallingtoacasemanagementconferenceWithin20daysafter thecaseprotocolmentionedabove is filed, thecourtmaycall you toacasemanagementconferencetoensuretheorderlyprogressoftheproceeding.Failingthis,theprotocolispresumedtobeaccepted.ExhibitssupportingtheapplicationIn supportof theApplication forAuthorization to InstituteaClassActionand toAppoint theStatusofRepresentativePlaintiff,thePlaintiffintendstousethefollowingexhibits:ExhibitP-1: CopyofWayfair’s2015AnnualReport;ExhibitP-2: CopyofWayfair’sTermsofUsepages(inEnglishandFrench);ExhibitP-3: Screenshotof theFebruary14th, 2012, Facebookpostby “AnnPutnam” in the

Facebookgrouptitled“BabyCheapskate”;ExhibitP-4: CopyofOctober1st,2013,consumerpostconcerningherpurchaseof23xnight

vision scopes from Wayfair (https://wayfair.pissedconsumer.com/cancelled-order-after-taking-payment-said-they-listed-the-wrong-price-20131001450476.html);

ExhibitP-5: Copy of January 16th, 2014, complaint concerning the purchase of a rug from

Wayfair’s website (http://incomplaint.com/miscellaneous/757556-wayfai-wayfair-canceled-my-orde.html);

ExhibitP-6: Excerpts from January 2016 RedFlagDeals website (www.redflagdeals.com)

concerning aMontgomery Loveseat advertised by Wayfair on its website for$20.99;

ExhibitP-7: CopyoftheJanuary28th,2016reportappearingonthe“RipoffReport”website

titled: “Wayfair SupplyPrice isgreatbut theywill doanything togetout fromunderamistakeinpricing!”;

ExhibitP-8: ScreenshotoftheApril20th,2016tweetappearingonTwitterfromausernamed

Laura o’Brien (@LOBrien77) concerning her cancelled purchase of a patio setfromtheJoss&Mainwebsite(ownedbyWayfair);

ExhibitP-9: Screenshot of the July 22nd, 2016, Facebook post by Jenny Lauzon (residing in

Ontario) concerninghercancelledpurchaseofaLaguna8PieceSeatingGroupwithCushionbyTK;

ExhibitP-10: Copy of August 15th, 2016, consumer complaint posted online at:

https://wayfair.pissedconsumer.com/wayfair-canceled-order-and-refunded-credit-card-they-claim-pricing-error-20160818902796.html);

ExhibitP-11: ImagecapturetakenbyPlaintiffonSeptember6th,2016,ofthe“Milano5Piece

DeepSeatingGroupwithCushionbyBeliani”advertisedonWayfair’sCanadianwebsite at (https://www.wayfair.ca/Milano-5-Piece-Deep-Seating-Group-with-Cushion-1187-BLNI1001.html);

ExhibitP-12: CopyofPlaintiff’sproofofpurchaseandorderconfirmation#2185962105from

WayfairdatedSeptember6th,2016;ExhibitP-13: ExcerptofPlaintiff’sRBCVisastatementshowingacharge fromWayfair in the

amountof$32.18;ExhibitP-14: CopyoftheemailtrailbetweenthePlaintiffandDanielfromWayfair;ExhibitP-15: ScreenshottakenonSeptember11th,2016forthe“Milano5PieceDeepSeating

Group with Cushion by Beliani” advertised on Wayfair’s Canadian website athttps://www.wayfair.ca/Milano-5-Piece-Deep-Seating-Group-with-Cushion-1187-BLNI1001.html);

Theseexhibitsareavailableonrequest.

NoticeofpresentationofanapplicationIftheapplicationisanapplicationinthecourseofaproceedingoranapplicationunderBookIII,V,exceptinganapplication in familymattersmentioned inarticle409,orVIof theCode, theestablishment of a case protocol is not required; however, the application must beaccompaniedbyanoticestatingthedateandtimeitistobepresented. Montreal,September12th,2016

LPCAVOCATINC.Per:MeJoeyZukranAttorneyforPlaintiff

NOTICEOFPRESENTATION(articles146and574al.2N.C.P.C.)

TO: WAYFAIRLLC

4CopleyPlace,7thFloorBoston,Massachusetts02116UnitedStatesofAmerica

DefendantTAKE NOTICE that Plaintiff’s Application for Authorization to Institute a Class Action and toAppoint the Status of Representative Plaintiffwill be presented before the Superior Court at1RueNotre-DameE,Montréal,Quebec,H2Y1B6,onthedatesetbythecoordinatoroftheClassActionchamber.GOVERNYOURSELVESACCORDINGLY. Montreal,September12th,2016

LPCAVOCATINC.Per:MeJoeyZukranAttorneyforPlaintiff