Application Training — Program Introduction

INTRODUCTION

Application Training — Program Introduction Slide 2

Before We Begin…

May we request you to keep your phone in silent mode.

May we request you to keep to the training timelines.

May we request you to refrain from side discussions.

May we request you to ask questions freely.

Application Training — Program Introduction Slide 3

Prerequisites

Learners should be familiar with:

Basic concepts and terminology associated with Postal/Rural Postal Life Insurance

Basic knowledge of working with computers

Basic knowledge of navigating through application interfaces

Application Training — Program Introduction Slide 4

Ice-Breaker

Share your opinion on:

The current processes in your day-to-day work — Are they simple, effective and usable?

The current application used for your day-to-day work — Is it easy to use and user-friendly?

Application Training — Program Introduction Slide 5

Overview of End User Training

Type Audience Focus Area

Business Management (Type 1)

All Postal assistants of DO, RO, CO and all Inspector/ASP cadre

Lead Management Agency Management Underwriting Reinsurance

Operations (Type 2) 

All Postal Assistants and Supervisor staff working in PLI CPCs and in HOs and SOs at counters 

New Business ProcessingClient ServicingClaims

Application Training — Program Introduction Slide 6

Modules for Operations Training

Program Introduction

New Business Processing

Billing and Collection

Revival and Reinstatement

Commutation

Reduced Paid-Up

Conversion

Surrender

Loan

Claims

Reports and Letters

Customer Service

Application Training — Program Introduction Slide 7

Module Agenda

Module Break-up Duration (minutes)

Lesson 1: Solution Overview 20

Lesson 2: Process Overview 60

Lesson 3: Introduction to the Application 40

Total 120

Application Training — Program Introduction Slide 8

Module Objectives

This module provides you an overview of the IT modernization program at India Post. It also provides an overview of the application to be used for Insurance policies.

After completing this course, you will be able to:

Describe the vision of the India Post program.

Explain the features and benefits of the application to be used.

List at least three features of the new processes.

Map your roles with your areas of responsibility in view of the new application.

Describe the high level workflow at PO, CPC and the Director’s Office.

Sign in to the application and change passwords.

Application Training — Program Introduction

SOLUTION OVERVIEW

LESSON 1

Application Training — Program Introduction Slide 10

Overview and Objectives

India Post is implementing the McCamish application to manage its Insurance business. It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI). This lesson will introduce you to the features and benefits of the application.

After completing this lesson, you should be able to:

List the features of the application.

Explain the benefits of the application.

Solution Overview

Application Training — Program Introduction Slide 11

India Post – Program Goals

The India Post program aims to achieve the following:

Solution Overview

Wider reach to the Indian population through more customer interaction channels

Better customer service

Growth through new lines of business

IT enablement of business processes and support functions

Application Training — Program Introduction Slide 12

Solution Overview

Increase Market Share and Revenues

Offer New Products and Services

Deliver Improved and Consistent Customer Service

Drive High Employee Satisfaction

Empower Rural Post Offices through Technology

Vision of India Post

To be a Technology Enabled, Independent Market Leader

Application Training — Program Introduction Slide 13

PLI and RPLI as a part of FSI

Financial Services Integration (FSI) is an important part of the India Post program and includes following elements:

Solution Overview

Banking

The Core Banking System (CBS) is integrated with the help of the Finacle platform.

Insurance

The PLI and RPLI services are integrated with the help of the McCamish application.

Application Training — Program Introduction Slide 14

Features of the Application

Solution Overview

Product Setup

Lead Management & Agent Portal

Medical Underwriting & Reinsurance System

Availability of insurance application on Customer Portal, RICT, Mobile

Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment

Effective Agency Management through Goal Setting & monitoring of agents

Customized Report Generation

Alerts generation through system for various transactions

Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies

Application Training — Program Introduction Slide 15

Benefits of the Application

Solution Overview

Better

Customer Service

Friendlier Application Interface

Faster Decision Making

Greater

Regulatory Compliance

HigherOperational Efficiency

EasierAgent

Management

Application Training — Program Introduction Slide 16

Lesson Summary

You have reached the end of the lesson. You should now be able to:

List the features of the application.

Explain the benefits of the application.

Solution Overview

Application Training — Program Introduction

PROCESS OVERVIEW

LESSON 2

Application Training — Program Introduction Slide 18

Overview and Objectives

Post implementation of the application, users will be exposed to new processes and procedures for performing their day-to-day activities. This lesson will provide you an overview of the new processes.

After completing this lesson, you will be able to:

Explain the Life Insurance policy life cycle.

List at least three highlights of the new Life Insurance processes at India Post.

Map your roles with your areas of responsibility in view of the new application.

Describe the high level workflow at PO, CPC and the Director’s Office.

Process Overview

Application Training — Program Introduction Slide 19

Process Overview

Life Insurance Policy Life Cycle

Setup (Product, Agents, Doctors)

Campaigns & Generating Prospects

Insurance Distribution

Proposal entry

Initial Premium

Medical Underwriting

Reinsurance

Issuing PolicyRenewal Premium

Financial (Loans, Surrender, Top-up)

Non-Financial (Address & Nomination Change)

Claims (Death, Maturity and Survival)

Payments/Refund/Recoveries

Accounts

Reports

Application Training — Program Introduction Slide 20

PLI As Is Process

Process Overview

Proposals Financial PS Transaction

Claims AccountsNon-Financial PS Transaction

Dat

a C

ente

r

Receipt & Dispatch

Dire

ctor

’s

Offi

ce

CO

/D

OP

O

Database MaintenanceDatabase MaintenanceDatabase MaintenanceDatabase Maintenance

Approval > 5 Lacs Surrender Approvals

Dispatch Documents

System Process

Manual Process

DC all Approval MC > 5 Lacs

Database Maintenance

Approval > 5 Lacs Other than Surrender Approvals

Maturity ClaimsApproval

ProcessingProcessing

ProcessingInvestigation, if

applicable

Data Entry

Claim Processing

Data EntryData Entry

Data Entry

Receipt of Application

Receipt of ApplicationDisbursements

Receipt of Application

Printing

Disbursements

Receipt of Application

Collection

Disbursements

CollectionSO

Application Training — Program Introduction Slide 21

PLI To Be Process

Process Overview

Proposals Financial Policy Servicing

Claims AccountsNon-Financial Policy Servicing

Dat

a C

ente

r

Receipt & Dispatch

DO

/RO

/C

OC

PC

PO

Accounting

Accounting

Disbursement

Accounting

Accounting

Batch Process

Alerts

Batch Process

Alerts

Batch Process

Alerts

Approval > 5 Lacs

Underwriting

Approval

Quality Check

Data Entry

Quality Check / Approval

Data Entry

Document Scanning

Approval

Document Scanning

ASP/Inspector/PRI(P)/PA

Head of CPC

Claim Processing

Document Scanning

Dispatch Documents

Indexing

DC Approval

Batch Process

Alerts

Printing

Data Entry

Investigation if applicable

Quality Check

Document Scanning

Collection & Disbursement

Application Training — Program Introduction Slide 22

The As Is User Roles Function Mapping

Process Overview

Proposals Financial Policy Servicing

Claims AccountsNon-Financial Policy Servicing

Dat

a C

ent

er

Receipt & Dispatch

DO

/R

O/

CO

PO

/H

O

Cashier Counter

DAP Office

DPLI Kolkata

Sys AdminSys AdminSys Admin

5 lacs – PMG/DPS

5 lacs - Sup

SupSurrender - PMG

Loans/Rival - Sup

Sec Sup

Office Assistant

AO/Sec Sup

Office Assistant Office Assistant

ASP/Inspector/PRI(P)/PA

Office Assistant

Office Assistant

Postal Assistant Group D

Office Assistant

Collection Disbursement

Receipt and

Dispatch

Data Entry

Quality Checking

Approval

Claim Handling

System Admin

CO

/DO

Directorate level administrator

DC - PMG

MC 5 Lacs- Supt > 5 lacs PMG

Sec Sup

Cashier Counter

Investigation

Indexing

Application Training — Program Introduction Slide 23

The To Be User Roles Function Mapping

Process Overview

Proposals Financial Policy Servicing

Claims AccountsNon-Financial Policy Servicing

Dat

a C

ent

er

Receipt & Dispatch

DO

/RO

/C

OC

P CP

O/

CP

C Cashier Counter

DAP Office

APM/DPM/ACCOUNT OFFICER

DPLI Kolkata

APM/DPM/ACCOUNT OFFICER

DPLI Kolkata

Sys Admin

DB Admin

Sys Admin

DB Admin

Sys Admin

DB Admin

Sys Admin

DB Admin

Sys Admin

Directorate level administrator

CPM/DIRECTOR

Sys Admin

Directorate level administrator

Head of CPC/Director

Sys Admin

Directorate level administrator

PMG > 10 lakhs

Head of CPC

Head of CPC

Head of CPC/Assistant Director

Office Assistant

Scanning Assistant

Head of CPC

Head of CPC/Assistant Director

Office Assistant

Scanning Assistant

Head of CPC/Assistant Director

Office Assistant

Scanning Assistant

ASP/Inspector/PRI(P)/PA

Head of CPC

Postal Assistant

Office Assistant

Scanning Assistant

Postal Assistant Group D

Postal Assistant /GDS

Indexing

MIS/Sys Admin

Cash and Disbursement

DB Admin

Receipt and

Dispatch

Super Admin

Scanning

Claim Handling

Data Entry

Investigation

Quality Checking

Audit

Underwriting Approval

Sys Admin

Directorate level administrator

CPM/DIRECTOR

Application Training — Program Introduction Slide 24

All Roles Involved in the Insurance Business of India Post

The excel document inserted below lists all the roles at India Post related to their Life Insurance. It provides information on the following:

Designation

Location

Responsibilities

India Post Roles and Functions

Process Overview

Application Training — Program Introduction Slide 25

Process Overview

Process at Post Office

Application Training — Program Introduction Slide 26

Process at CPC

Process Overview

Application Training — Program Introduction Slide 27

Process Overview

Policy Servicing Requests at CPC

Application Training — Program Introduction Slide 28

Process Overview

Policy Servicing at Director’s Office

Application Training — Program Introduction Slide 29

Lesson Summary

You have reached the end of the lesson. You should now be able to:

Explain the Life Insurance policy life cycle.

List at least three highlights of the new Life Insurance processes at India Post.

Map your roles with your areas of responsibility in view of the new application.

Describe the high level workflow at PO, CPC and the Director’s Office.

Process Overview

Application Training — Program Introduction

INTRODUCTION TO THE APPLICATION

LESSON 4

Application Training — Program Introduction Slide 31

Overview and Objectives

The application has a user-friendly interface. You will have access to the application based on your role and the responsibilities. This lesson will explain you how to access the application.

After completing this lesson, you will be able to:

Sign in to the application.

Change your password in the application.

Identify the important screen elements of the application.

Introduction to the Application

Application Training — Program Introduction Slide 32

Use the application to do the following actions:

Sign in to the application

See the Dashboard

Change the Password

View any one important screen

Identify important screen elements

Demonstration: Application Walkthrough

Introduction to the Application

Application Training — Program Introduction Slide 33

Lesson Summary

You have reached the end of the lesson. You should now be able to:

Sign in to the application.

Change your password in the application.

Identify the important screen elements of the application.

Introduction to the Application

Application Training — Program Introduction Slide 34

Module Summary

You have reached the end of the module. You should now be able to:

Describe the vision of the India Post program.

Explain the features and benefits of the application to be used.

List at least three features of the new processes.

Map your roles with your areas of responsibility in view of the new application.

Describe the high level workflow at PO, CPC and the Director’s Office.

Sign in to the application and change passwords.

Application Training — Program Introduction Slide 35

Questions