applications management approach v1
TRANSCRIPT
Applications
Management
Manoj AgarwalJanuary, 2017
Applications Management with Projects/Programmes delivery
Configuration ManagementChange Management
Test Management
Operational Application Support
Development factory
Ad-hoc RequestsManagement
SLA Management
Application Management Service
Service Delivery
3rd Party ManagementCapacity Management
Availability ManagementService Continuity Management
Portfolio and Program
me
Managem
ent
Workarounds, Emergency Data Fixes and
Incident Resolutions
Second Level Service DeskIncident Management
Service Managem
ent
(Maintenance)Periodic Application Releases
Regulatory/Policy ChangesBusiness driven enhancements
Technology driven ChangesUnderlying Problem Fixes
Project M
anagement
Application Release Management
(Development)Strategic Change Projects
Design, build and integrateTest, release and implement
Application
Managem
ent
ApplicationProblem
Management
BA
U C
hange D
elivery
Project approach within Application context
Project Management
Analysis andDesign
Development and Test
Analysis and Design Support
Service Gateway , Acceptance and Readiness ReviewsBusiness, organisation and policy readiness
Service G
ateway
Project Initiation
SolutionShaping
(Feasibility)
InitialImpact
Assessment
Requestfor
Change
Readiness Review (Go/No-Go)
Business Need approval obtainedJoint evaluation and decision to proceedBusiness Case validated and confirmedSponsor in place and funding channel agreed Sustain
Service90 days deliveries
Project stages (90 days delivery plans) aligned Application Release Plans
Work requests aligned to Business priorities, committed and demand forecasts
Interface : Project Delivery and Operational Support (Project delivery and Periodic application releases)
4
Corrective Maintenance
Business Operations(support,
Maintenance &Policy changes)
ApprovedProblems
ApprovedChange List
Perfective MaintenanceApprovedEnhancements
andPolicy Changes Release
Planning Release
Build+Test Release
Implementation
CombinedApplication
ReleasePlans
CombinedApplicationBuild+Test
CombinedApplication
Implementation
Preventive MaintenanceAdaptive Maintenance
Release Quarter +1 Month-1 Month
Business Change(strategic projects)
ApprovedChange Projects
ApplicationChanges
NewApplications
ProjectsRelease
Plan
Project intermediate releases
Coo
rdin
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App
licat
ion
Rel
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