applying ai to lgbtq mental wellness support in the … · 8 finalists pitch to ginni -ibm ceo...
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APPLYING AI TO LGBTQ MENTAL WELLNESS SUPPORT IN THE WORKPLACE
©IBMCorporation:Confidential
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Kimberley MesserNorth America Business Development Leader
Global [email protected]
Presenters – our story
Colleen McDowellWatson Health Practice Leader
Associate Partner, Cognitive and [email protected]
Ø Former Canadian LGBT+ BRG leaders
Ø Launched the Ally program in Canada
Ø Teaching Respect program launched (in partnership with GLSEN)
Ø #Here4U Cognitive Build - using AI to support at risk youth
Ø Mental Health program & initiatives
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The stigma and discrimination experienced by LGBTQ people, can have a variety of negative consequences. The accumulated stigma, prejudice, and discrimination to which minoritized and marginalized people are exposed is called minority stress.
ForLGBTQpeopleaged10–24,suicideisoneoftheleadingcausesofdeath.LGBTQyouthare4timesmorelikelyandquestioningyouthare3timesmorelikelytoattemptsuicide,experiencesuicidalthoughtsorengageinself-harm.Between38-65%oftransgenderindividualsexperiencesuicidalideation.
Why are the mental health needs of LGBTQ people unique? Morelikelyto
haveunmetmentalhealth
needs
Higherratesofdepression
Higherratesofanxiety
Highratesofobsessive-compulsiveandphobicdisorders
Higherratesofsuicidalthoughtsandacts
Higherratesofalcoholanddrug
dependence
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275,000 participating IBMers
2,700 cognitive crowd funded ideas
50 semi-finalists in Austin Shark Tank
8 finalists pitch to Ginni - IBM CEO
Under 4 minutes
Cognitive Build
AI is the broadest term, -applying to any technique that enables computers to mimic human intelligence, using logic, if-then rules, decision trees, and machine learning (including deep learning).
The subset of AI that includes abstruse statistical techniques that enable machines to improve at tasks with experience. The category includes deep learning.
Artificial IntelligenceMachine Learning
The subset of machine learning composed of algorithms that permit software to train itself to perform tasks, like speech and image recognition, by exposing multilayered neural networks to vast amounts of data.
Deep Learning
What is AI?
• Machinelearningisdependentonthequalityoflearningdatasets.Justlikeinhumans,inAI thelessbiasedthedataandthelargerthedataset,thelesspossibilityofdistortion
• TheroleofAIshouldnot betoreplacethehumanexperience orreplacetheexpertiseandbetterjudgmentofmentalhealthprofessionals
• ThegoalofAIshouldbetodevelopsystemsthatenhancethehumanexperiencebyperformingtasksthataugmentourcapacityfordatainterpretation,informationintegration,anddecisionmaking
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Hi,howcanIhelpyoutoday?
Ifeeltired…
Sorrytohearthat…whatwouldyouliketodonext?
ChatwithCounsellor
ChatwithAvabot
AnonymousOR
AuthenticatedIntake
ChatwithCounsellor
Chatwithbot
PeertoPeerChat
PersonalTeamSupport
Therapistassistself-care
Self-Service
ConversationFlowsCopingMechanisms
Resources
CounsellorAssistDashboard
LivePersonIntegration
Analytics– NextBestResponse
Analytics– Insights&Alerts
VideoCounselling
Buildingaplatformbasedonclientrequirements
Employee
FirstResponders
Veterans
Military
Youth
Athletes
LGBT+
Students
HealthCareProfessional
RemoteCanadian
Seniors/Loneliness
COMMUNITYREFERRALS(hotlines,clinics,etc…)
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PeertoPeerplatformtoanonymouslyconnecthealthcareworkers(i.e.nurses,rehabworkers,personalsupportworkers, homehealthaids,OHSpersonnel,etc.)toeachotherforpeersupportatanytime*
Different clients with unique requirements have approached IBM
Employees Military
Veteran
Atriskcommunities(includingLGBTQ)
RemoteCanadians
Seniors/Loneliness
FirstResponders
HealthCareProfessionals
Students
TYPESOFSERVICES
SELF-SERVICE
PEERTOPEERCHAT
PERSONALTEAMSUPPORT
COUNSELLORASSISTDASHBOARD
VIDEOCOUNSELLING
COMMUNITYREFERRALS(hotlines,clinics,etc…)
ConversationFlows
CopingMechanisms
Resources
THERAPISTASSISTEDSELF-CARE
LivePersonIntegration
Analytics– NextBestResponse
Analytics– Insights&Alerts
Formoreinformationpleasecontact:ColleenMcDowellGlobal#HERE4UMentalWellnessOfferingManager
Chatwithabotaboutwork,health,family,andlifechallengesusingasafe,stigma-free, anonymous
platform
AnonymouslyconnectEMS,police,fire,dispatch,andotherfirstresponderswithtrainedpeerstohelpwith
acutestressandanxietyinducingsituations
Helpconnectseniorstoaclusterofcommunitiesthroughasimpleinterfacetoprovidesafecompanionshiptohelpcombatloneliness,enablecaregiverswithremoteaccess,andhelpclosethegenerationalgap
ProvideremoteCanadianswithaplatformtoaccesshelpproportionatetothecomplexityoftheissue
Connectindividualswithtrainedpeersorcounsellorsformentalhealthsupportunique
totheirgroup
Helpsupport,monitor,andmaintainmentalandphysicalwellbeingamongsquad
membersandreceivenotificationsandalertsifanyanomaliesaredetected.Especially
duringtransitiontocivilianlife
Provideaasafeandanonymousspaceformilitarypersonnelandtheirfamiliestoreachout
forhelp
Studentscanchatwitha“SoftwareasaService”bot aboutacademicconcerns,stress,health,familyandlifechanges.Theyareconnectedtoappropriateservicesontheircampusand/or
publichelp-lines&clinics
Ananonymousandconfidentialvirtualagenttrainedtoguidechatterstoexistingservicesandresourcestohelpwithwork,health,family,andlifechallenges.There’snolimittousergroupsasthegoalistoconnectasmanyuserstorelevantinformation.
Client Demand
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Developanevidence-basedsolution,
guidedbyvalidatedscales andtoolswithdemonstratedclinical
effectiveness
BuildanAIconversational
applicationthatwillconversewithLGBTQcommunitymembersand/ortheirfamiliesaboutmentalhealth
issues
ConnectatriskLGBTQcommunitymemberstomentalhealthresourcesand
tools
Buildanalyticsmodelsinformedbyteam-leadresearchonLGBTQmentalhealthverbiage
Development of the #Here4U LGBTQ application
OBJECTIVE: build a solution to provide personalized mental well-being care and support to individuals who identify as LGBTQ through collaboration with industry and community organizations.
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• AItechnologycanlimit&evenremovebiasesrelatedtointernalizednegative
socialmessagesthatmaybecontributingtoLGBTQhealthconcerns
Providersneedtobeawareofthebroadersocialandlegalcontextinwhichtheir
LGBTQ2+clientslive
• AItechnologycanlimitthestereotypingordiscriminationofLGBTQ
clients
SuicideresponseandcrisisinterventionstaffmustensurethatLGBTQclientsarenot
subjectedtostereotypingordiscrimination
• AIiscontinuouslyupdatedtostaycurrentinallavailableresourcesto
supportLGBTQclients
HealthcareprovidersneedtobeawareofresourcesavailabletohelpthoseLGBTQ
peopleatgreatestriskforsuicide
• AIistrainedtoconsidersocialcontributorsthatcannegativelyimpactphysicalandmentalhealthminority
stress.
Providersmustbeawareofminoritystressandclientswhobelongtomultiple
marginalizedcommunitiesmayfacemorebarrierstomaintaininggoodmentalhealth
ConsiderationsforhealthcareproviderssupportingLGBTQ2+clientseffectively
HowanAIsolutioncanaddressbarrierstomoreeffectivelysupportLGBTQ2+people
How can AI address barriers?
THANKYOU
FORMOREINFORMATIONPLEASECONTACT:
COLLEENMCDOWELLWATSONHEALTHPRACTICELEADERASSOCIATEPARTNER,COGNITIVEANALYTICS
KIMBERLEYMESSERBUSINESSDEVELOPMENTLEADERGLOBALDIVERSITY,LGBT+MARKETS
416-577-1863 [email protected]