applying business process principles to information design
TRANSCRIPT
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Applying business process principles to Information Design
Urmi Roy
STC 2009, Bangalore, India
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© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 2
ObjectivesAt the end of this session you will• have an understanding of business processes• learn to align the information to these business processes
• Information design • Business processes• eTOM business process to information design
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© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 3
What this session does not claim• It is not an exhaustive session on information design• It is not an exhaustive session on eTOM
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What is information design“Information design is the skill and practice of preparing information
so people can use it with efficiency and effectiveness.”
Business contextUsers
Content
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© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 5
What is a business process• Business process• Process Composition
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Business ProcessSales Pre Sales Development Distribution Finance
Sell to customer
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eTOM processes
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Operations(OPS)processes
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OPS processes level 2
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© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 10
OPS processes level 3
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© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 11
Operations(OPS)processes
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Network operator processes• Plan a resource• Install a resource• Commission a resource • Test and activate a resource • Monitor a resource • Troubleshoot a resource • Prevent resource failures• Collect billing data
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Develop an Information Model • Derive process categories/task categories from business
processes• Use process model to design information model • How
– Analyze existing content/ content inventory– Identify relationships and patterns– Identify information types– Create subcategories– Organize content
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Chronological order• Plan • Install • Commission • Integrate
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Alphabetical order• Abbreviations• Alarms• Commands• Compatibility• Databases• Files• Hardware
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Frequency• Troubleshooting
– Troubleshooting NE x– Troubleshooting NE y– Troubleshooting NE z
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Product structure• Installing
– BSC– BTS
• BTS 1• BTS 2
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Information model About this document set
Descriptions
PlanningInstalling CommissioningTesting
MonitoringTroubleshootingPreventing FailureCollecting Billing Data
Reference
Legal and safety requirements
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To end• Quicker access to the information• Harmonization between information products• Process owners
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© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 20
Thank you
Q&A