APPLYING EMOTIONAL INTELLIGENCEFIND OUT MOREmq.edu.au/business/professional-education

Applying EmotionalIntelligenceGAME-CHANGING FOR BUSINESS, LIFE-CHANGING FOR PEOPLE

COURSE OVERVIEW Emotional intelligence is now widely recognised as an underlying attribute of effective leadership. Today’s workplace requires high levels of collaboration and high-quality interactions among employees. Emotional intelligence involves trust and respect, constructive conflict, perspective, empathy, influence and resilience.

The Applying Emotional Intelligence course draws on the latest social neuroscience and organisational performance methods to demonstrate how to apply the core competencies of emotional intelligence in the leadership and management of others. Through applying emotional intelligence, leaders identify how to enhance their impact, influence and resilience, and how to enhance the performance of their people. During the course, you will undertake the internationally recognised Genos Emotional Intelligence assessment as pre-work and receive results and assistance in responding to them.

COURSE FACILITATOR RICHARD JONES

Following his university studies, Richard gained his early work experience in Australia. Subsequently, Richard took up an appointment as senior social scientist, Human Resources Centre, Tavistock Institute of Human Relations; and as clinical psychologist,

Adolescent Department, Tavistock Clinic. His next appointment was as head of the Department of Social Sciences, University of East London. During his international career, he held a number of visiting appointments. Richard returned to Australia to take up the position of director Human Resources and Organisation, Pratt Group of Companies.

Richard consults internationally to a number of organisations, working principally with chief executives and senior management teams. A major part of his work has been coaching chief executives and senior managers to enhance their organisational effectiveness. He has worked for clients across most sectors in the United States, Europe and Asia, including AMP, BHP Billiton, Brisbane Transport, EnergyAustralia, federal and state government departments, government health services, ING, Mallesons, Melbourne Water, National Australia Bank, Powercor, PwC, Telstra.

COURSE INFORMATION

DURATION2 days

LOCATIONNorth Ryde campus 99 Talavera Road, Macquarie Park NSW 2113

WHO SHOULD ATTEND?• Leaders of people or people managers

• Professionals working in roles where high levels of influence and interpersonal effectiveness are required (eg human resource professionals)

• Professionals working in sales, customer service or teams

TO ENROLCorporate and Professional Education T: (02) 9850 9016 E: professional.education@business.mq.edu.au

/mqbs-shortcourses  /mqbs.shortcourses

APPLYING EMOTIONAL INTELLIGENCEFIND OUT MOREmq.edu.au/business/professional-education

COURSE OBJECTIVES• Understanding emotions and the relationship between emotions,

decisions, behaviour and performance

• Self-awareness and empathy

• Emotional reasoning and decision making

• Ability to effectively manage emotions and respond to emotional triggers

• Ability to facilitate emotions in others that drive their performance

By the end of the course, you will be able to make others feel more valued, respected, understood and involved in meaningful work, which will enhance employees’ commitment, engagement and performance.

COURSE OUTCOMES• Identify and understand your emotions and the emotions of others

• Facilitate authentic dialogue and generate high levels of trust and understanding between you and others

• Manage emotions and build personal resilience in you and in others

THE GENOS MODELThe Genos model used in the course comprises six leadership competencies of emotional intelligence. Developing these leadership competencies enables leaders to demonstrate the productive states (listed on the outside of the model) and minimise the unproductive states (listed on the inside of the model).

CRICOS Provider 00002J

“ In a very real sense we have two minds, one that thinks and one that feels.” Daniel Goleman

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COURSE TIMETABLE

DAY 1 • The science of emotions and emotional intelligence

• The relationship between emotions, decision, behaviour and organisational performance

• Assessment results and personal action planning

• Developing emotional self-and other-awareness

DAY 2 • Facilitating authentic dialogue and effectively expressing feelings

• Enhancing emotional reasoning and decision making

• Managing emotions and building personal resilience

• Effectively influencing the way others feel and generating high performance on that basis