appreciative inquiry & change management
TRANSCRIPT
Change Management&
Appreciative InquiryBrent A. Jones
ACCJ Kansai – November 12, 2014
What is Appreciative Inquiry?
“Ap-pre’-ci-ate, v.”
•“. . . to value or admire highly; to judge with heightened understanding; to recognize with gratitude.”
“In-quire, v.”
•“. . . to search into, investigate; to seek for information by questioning.”
Problem Solving“Felt Need”
Identification of Problem
Analysis of Causes
Analysis of Possible Solutions
Action Planning(Treatment)
Appreciative InquiryAppreciating
“Valuing the Best of What is”
Envisioning“What Might Be”
Dialoguing“What Should Be”
Innovating“What Will Be”
Heliotropism
AI . . .
• Focuses organizations on their most positive qualities
• Leverages those qualities to enhance the organization
• Appreciative Inquiry is the study of what works well.
What’s Different About AI?• Purposefully positive
• Builds on past successes
• “Grass roots” and “top down”
• Highly participative
• Nurtures a positive “inner dialogue”
• Stimulate vision and creativity
• Accelerates change
Negativity Bias
DreamImagine
“What might be”
DiscoveryAppreciate“What is”
DestinyCreate
“What will be”
DesignDetermine
“What should be”
PositiveCore
What would you describe as being a high-point experience
in your organization, a time when you were most alive
and engaged?
Constructionist
Simultaneity
Poetic
Anticipatory
Positivity
Perception
Perception
Without being modest, what do you value most about
yourself, your work, and your organization?
What are the core factors that give life to your organization,
without which the organization would cease to
exist?
HealthyOrganization
Novelty
TransitionContinuity
Management of:- Curiosity- Dreaming- Challenging the Process
Management of:- Common Script- Feedback on Success Indicators- Celebrating Progress
Management of:- Core Values- What We Do Best- Minimal Disruption
Source: Srivastva, S. & Fry, R. (1992)
