apresentacao viii ciclo_2013_g_souto-ger_partesinteressadas17082013
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PMI-RS : 8º Ciclo de palestras Sobre Gerenciamento de Projetos da Serra Gaucha. Guilherme SoutoTRANSCRIPT
Gerenciamento das Partes
Interessadas
Caxias do Sul, 17 de Agosto 2013
Guilherme Souto- PMP, CSM
Accenture
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Stakeholders Management Agenda
Pain
Why
How
What
Got it?
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Pain
The Standish Group - The CHAOS Report Incomplete Requirements 13.1% Lack of User Involvement 12.4% Lack of Resources 10.6% Unrealistic Expectations 9.9% Lack of Executive Support 9.3% Changing Requirements & Specifications 8.7% Lack of Planning 8.1% Didn’t Need It Any Longer 7.5% Lack of IT Management 6.2% Technology Illiteracy 4.3% Other 9.9%
Bull Survey Bad Communications – 57% Lack of Planning – 39% Poor Quality Control – 35% Missing Interim Deliverables – 34% Poor Budget Management – 29% Poor Project Management – 20%
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Projects do not fail due to issues like this…
Why
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… but because of this… ;
Why
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Why
… and this is what you get:
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Why
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Why
Simon Sinek – Golden Circle
Acreditamos que o sucesso dos projetos que vão beneficiar a humanidade dependem da sutentabilidade de como tratamos nós mesmos, seres humanos.
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6 Cs Approach to Engage
How
The Six Cs Definitions Mindsets
Cooperation Developing supportive relationships across
geographies, time zones and cultures We help each other
Convergence Maintaining a clear purpose, direction, and
shared set of priorities across distances We pull in the same direction
Coordination Sharing processes, routines, tools,
standards, and structure We work together
Capability Leveraging the knowledge, skills, and
experiences on the team We share what we have
Communication Creating shared understandings across the
team We pay attention to one another
Cultural Intelligence Developing an inclusive virtual workplace We play well together
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It is no rocket science...
How
Managing stakeholders as clients (TRENTIM, 2013)
Good stakeholder
communication can be
controlled by you and your
team by developing
communication plan. Some stakeholders need hand-
holding while others are
happy with the interim
progress reports they
receive. In either case, help develop your communication
plan by understanding more about your stakeholders.
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Key Questions!
How
How will you keep them satisfied? Do you need to manage any of them closely? How will you monitor your stakeholders? How will you keep them informed?
What do your stakeholders need from the team? What does the team need from the stakeholders? What issues should the team discuss with the stakeholders? What will be the communication plan? How often do the stakeholders need to be informed?
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Have you ever seen it before?
How
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… we know the path…
How
Managing stakeholders as clients (TRENTIM, 2013)
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Let`s review our deliverables? The BASICS...
What
PMBoK
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Let`s review our deliverables? The ADVANCED...
What
The book, Practical Project Risk Management: The ATOM Methodology, by David Hillson and Peter Simon
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Let`s review our deliverables? ALTERNATIVES...
What
Salience Model
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Let`s bring review ou deliverables for this journey? The FUN...
What
Gamification - Richard Bartle Test
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Let`s review our deliverables? Other DIMENSIONS...
What
Revista Liderança - Kelly Campolongo
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Let`s review our deliverables? The NEW...
What
Tracom – Social Styles
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What
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What
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What
Power Map Tool
Let`s review our deliverables? INNOVATING...
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Who needs it?
What Information they need?
When we shall provide?
How to provide?
Who may provide?...
What
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Got it?
“We must live together as brothers or perish together as fools.”
― Martin Luther King Jr.
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Guilherme Souto
Accenture / ESPM
CONTATO
Obrigado !