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CVS Falkirk and District Operational Workplan 2016/17 March 2017

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CVS Falkirk and District

Operational Workplan 2016/17 April 2016 – March 2017


Rag status definition

The Operational Workplan guides activities and supports performance monitoring through the use of objectives, strategies, and measures. The RAG (Red, Amber and Green) status is to give a brief snap shot of progress throughout the year of planned activities.

STATUS DEFINITION MONITORING ACTION

RED Progress below expectations The activity requires remedial action to achieve objectives The timeline/objectives are at risk

Highlight to Management Team and Board through an Exception Report explaining reason for this and proposed action.

AMBER Progressing towards expectations

The activity is progressing however may not be as timely or smoothly as expected. No action may be taken at this time but it is being carefully monitored The timeline / objectives may be at risk

Raise awareness to the Management Team – the CEO will determine if an Exception Report is necessary.

GREEN Meeting expectations The project is on target to succeed The timeline/objectives are within plan

None

Summary information No. of activities

Total Red Amber Green

Outcome 1a More people have increased opportunity and enthusiasm to volunteer 8 2 6

Outcome 1b Volunteer involving organisations are able to recruit, manage and retain volunteers 7 1 2 4

Outcome 2 Social Enterprise develops and grows 9 2 7

Outcome 3 Third sector organisations are well governed & managed and deliver quality services 11 3 8

Outcome 4 Third sector organisations feel better connected and are able to influence and contribute to the SOA outcomes and CP outcomes

9 1 8

Outcome 5 The Third Sector Interface is well managed, governed and effective 15 1 1 13

59 2 11 46


Exception Report Outcome 1a: More people have increase opportunity and enthusiasm to volunteer Saltire Awards: while the anticipated number of Challenge Awards has not been achieved, the number of young people moving on from one volunteering challenge to sustaining their volunteering and achieving their awards at the various stages has increased.

Outcome 1b: Volunteer involving organisations are able to recruit, manage and retain volunteers Encouraging people to volunteer is extremely important as is the additional support that many potential volunteers require and the types of opportunities that would appeal to them. While the activity of consulting with disadvantaged groups has not been completed as yet the focus on this activity will continue into FY 2017/18. It is to be noted that 28% of volunteers registering with us this year have all identified that they have a health issue and/or require additional support albeit varying in levels of support.

Outcome 2: Social Enterprise develops and grows It was hoped to engage with the CPP specifically in economic development by attending relevant meetings to promote the business model of social enterprise and to highlight the contribution of social enterprises to the local economy. Strengthening engagement with CPP in this area will continue through the forum process.

Outcome 3: Third sector organisations are well governed and managed to deliver quality outcomes The format of our Organisation Health Check was reviewed at the end of the year and deemed not to be fit for purpose. We have taken time to redesign and formalise the process with training for all staff who will use this mechanism/tool when engaging with local organisations. This activity will continue into the new financial year. Third Sector Conference: based on staff and financial resource as well as the expectations of the third sector, the third sector conference will be held every 2 We reached agreement with Falkirk CPP as to how we would engage communities in our activities, whilst there has always been an open invitation for community representatives at our third sector forums, this has now been formalised and our colleagues in CLD are promoting this opportunity to communities.

Outcome 4: Third sector organisations feel better connected and are able to influence and contribute to the SOA outcomes and CP outcomes Thematic CPP forums are now established, with the exception of Connecting Volunteering and the Voluntary Sector Children’s Services Forum it has been difficult to encourage third sector colleagues to take up the role of chairperson. We will continue to promote this opportunity and will chair the meetings in the interim. We had anticipated hosting 2 breakfast networking events to raise awareness of the publication of the SOLD plan and to highlight our commitment to being the

Voice of the Third Sector and to encourage participation by our third sector colleagues, however in response to the needs of our third sector we changed this

activity to presenting at each of the forums instead.

Outcome 5: The Third Sector Interface is well governed, managed and effective We aim to be inclusive to all groups and individuals and address any barriers to participation that we are made aware of, this is particularly evident when we

host events.


Outcome 1a: More people have increased opportunity and enthusiasm to volunteer

Common Service

Description Activity Achievement 2015/16

Annual Target RAG status Cross Ref other Services

Individuals interested in volunteering should expect the TSI to: 1.1 Provide them with

access to quality volunteering opportunities, providing a choice of placements with up to date appropriate information.

Host information sessions in local communities on a monthly basis Consult with disadvantaged groups to improve inclusivity e.g. older people, disability, employability etc. Quarterly review of all opportunities and placements Increase use of technology Opportunities hotlist produced monthly and widely disseminated Number of volunteers registered Number of placements

60 sessions 6 groups Completed n/a 18 273 193

24 sessions 4 groups Analysis report produced and acted upon Paper to Board and source funding 12 hotlists 250 175

35 3 MILO Not achieved 12 354 195

1.2 Provide them with access to the Saltire Award for volunteering if they are aged between 12 and 25 years

Provide information sessions on Saltire Awards to a range of youth involving organisations. Range of activities to promote Saltire within high schools Provide support to local organisations involving young volunteers.

2 5 5 8

2 youth involving organisations 5 schools 2 new organisations supported. 8 Saltire Ambassadors Registrations: 200xChallenge 200x10 hours 150x25 hours

3 6 24 21 540 20 209 196


100x50 hours 40x100 hours 10x200 hours 3x500 hours

123 59 28 8

1.3 Have a procedure in place for giving feedback and getting support in resolving any difficulties on their placement.

Telephone surveys quarterly for volunteers. Number of calls/responses and results analysed Quarterly contacts for VIOs, recorded on MILO and acted upon Named contact for issues arising, policy and escalation procedure developed.

196 n/a n/a

200 20 Policy Written

182 110 Not achieved

1.4 Ensure a broad/diverse range of volunteer opportunities are available to meet their needs and expectations.

Working with organisations to develop opportunities to meet demand. Increase opportunities within our own volunteer programme.

73 opps 9 orgs 2

50 opps 25 orgs 2 opps

77 47 3

1.5 Provide access to guidance and support in securing a placement if required.

Create individual development plans for volunteers with additional support needs, or significant barriers, and with VIOs to encourage them to engage those with barriers; Number of volunteers with additional support needs or barriers placed Number of new organisations taking volunteers with additional support needs or barriers Practice guidelines produced

n/a n/a n/a n/a

2 plans 2 volunteers 2 orgs Guidance published

2 17 6 In process

1.6 Seek to ensure volunteering is embedded into public policies within community planning.

Work with CPP organisations to update and formalise volunteering engagement. Annual CPP Board presentation & report

5 CPP partners engaged 1

6 CPP partners engaged 1 report presentation

7 1 1

See Section 4


Lead strategic engagement with volunteering services locally through Connecting Volunteering Forum meetings

2 4 meetings 4

1.7 Promote personal development through volunteering

Publish case studies about benefits to VIOs, volunteering as a route to employment, and volunteering to develop life skills. Participate in a range of community/gala days, to promote volunteering. Host Volunteer Awards Ceremony. Promote volunteering through local newspapers

1 8 561 nominations 4 articles

3 case studies 6 events 500 nominations 2 article

4 6 375 4

1.8 Promote personal development through volunteering.

Promote volunteering to all highlighting pathway to: Health and Wellbeing, Curriculum for Excellence, Further education Employability Pre-retirement / Retirement Employer Supported Volunteering

22 info sessions 4 schools presentations 2 college 2 JCP events

12 information sessions 4 schools presentations 1 college 2events (JCP)

24 6 1 4

Supporting Narrative: Focus has been placed on promoting volunteering to disadvantaged groups and those furthest away from the employment market as well as those who have no knowledge of volunteering. This has been achieved by holding regular sessions at both Jobcentres, Skills Development Scotland, Forth Valley College, Falkirk Community Hospital, Forth valley Royal Hospital as well as informal presentations to groups who are receiving support from other agencies including addiction recovery, life skills, improving mental health. Presentations on the benefits of volunteering have been delivered to external organisations staff teams to raise awareness of volunteering and encourage consideration for volunteering by their clients. A wide range of volunteering opportunities have been developed with local organisations, as well a number of opportunities offering additional support and adjustments to meet the needs of new volunteers including our own volunteer programme. However we realise that this is a very important activity to further develop and while we have started on this journey by holding 2 focus groups we have planned a series of consultations that will go on into the new financial year. Volunteers Week activities included: slideshow published in all high schools and libraries, poster and leaflet distribution throughout Falkirk and with support of local VIOs, Saltire Ambassadors gave volunteering presentations in their local school, presentation of celebration of volunteering certificates to FV College students, media articles in Falkirk Herald and interview on Forth 1 as well as volunteeringin3 campaign posted on website and twitter and spotlight on 5 local VIOs posted on website and twitter.


Celebrating volunteering: we have presented 90 Celebrating Volunteering Certificates and have also presented Saltire Awards at two of Green Action Awards Ceremonies.

Outcomes % of volunteers who rate the TSI as excellent or good % of people who engage with the TSI that go on to active volunteering

100% 43%


Outcome 1b: Volunteer involving organisations are able to recruit, manage and retain volunteers

Common Service


Annual Target RAG status Cross Ref other Services

Organisations that do, or wish to, involve volunteers should expect the TSI to:

1.9 Provide guidance and support on developing and providing quality volunteering placements and practice.

Review of the organisation’s volunteer programme Provide individual tailored support

19 orgs

10 reviews 10 organisations

7 11

1.10 Help assess and meet their volunteering needs

Quarterly review of all active volunteering opportunities with VIOs

200

200 Opportunities 122

1.11 Provide opportunities to network and discuss volunteering issues

Facilitate a quarterly Connecting Volunteering Forum; Number of meetings Number of attendees

2 n/a

4 meetings 20 organisations

4 18

1.12 Offer support to use quality standards in volunteering.

Encourage participation in Volunteer Friendly award Promote quarterly Volunteer Friendly Award peer support meetings

3 new VIOs 3 4

2 new VIOs 4 meetings 5 organisations

7 6 7

1.13 Provide support to advertise their opportunities

All VIOs and volunteering opportunities are registered on MILO. Promotion of opportunities through ebulletin and website. Highlight volunteering opportunities at recruitment and careers fayres, charity and funders’ fayres, drop in sessions and community events.

459 orgs 197 opps 45 10 events

450 orgs 175 opps 45 10 events

596 247 58 14


1.14 Encourage and support a diverse range of volunteers to sit on boards/committees of voluntary organisations

Host Get on Board event Number of participants

1 event 1 event 40 registered

Not achieved

1.15 Seek to develop new volunteering opportunities in response to volunteer demand.

Create bespoke volunteering opportunities in response to demand. Consult with identified groups’ e.g. older people, pre- retirement, seeking employment, improving health to develop opportunities in response to their need and to encourage inclusiveness and publish research to VIOs.

19 opps n/a

12 opportunities 1 report published

16 Not Achieved

Supporting narrative:

The annual programme of reviewing current and existing volunteering opportunities has resulted in 122 opportunities being updated with an additional 16 bespoke opportunities being developed in response to the needs of the volunteers.

Volunteer Friendly Award: 7 organisations registered for the award this year bringing the total of organisations registered to 12 with 10 organisations progressing at their own pace with 2 having completed and submitted portfolios for assessment and 1 receiving the award. Connecting Volunteering Forum has been established with independent chair person; presentations include Volunteer Friendly Award, Roles and Responsibilities of Volunteers, Recognising the Commitment of Volunteers and PVG Scheme guidance session.

Outcomes % of VIOs who rate the TSI’s support as excellent or good % of VIOs who felt better able to recruit, manage and retain volunteers as a result of using TSI services

100% 89%


Outcome 2: Social Enterprise develops and grows Common Service


Target for 2016/17 RAG status and achievement to date

Cross Ref other Services

Enterprising third sector organisations should expect that the TSI will:

2.1 Provide information for local organisations to access contract and business opportunities.

Promote national and local training opportunities and support including SDS, SSEA Ready for Business, Business Gateway, Chamber of Commerce and FDSEN. Engagement with CPP re: economic development meetings attended

20 orgs 5 days n/a

20 orgs 5 days 4 meetings

15 orgs 7 days Not achieved

See Section 4

2.2 Give help to set up appropriate structures for social enterprise.

Provide a range of templates and community toolkit on website; number of hits Provide individual support for new starts Host local workshops eg. Senscot legal, First Port, SSEA etc.

n/a Hits on website 10 orgs 4 w/shops

403 15 3

See 3.1

2.3 Signpost them appropriately to advice and financing support both locally and nationally.

Include specific funders at annual Funders Fayre Provide information through weekly ebulletins and on website Individual support for 10 SEs

1 45 9

1 funder 45 10 orgs

1 58 15

See 3.2

2.4 Provide networking opportunities to deliver, influence and learn.

Signpost and provide support to FDSEN and publicise meetings Provide tailored local events in

partnership :

1 New Start event

1 Policy event

1 study trip

Maintain FDSEN info page on website

Provide SE specific workshop at annual

4 meetings 1 2 1 1 page 1w/shop

6 meetings

1 event

1event

1 event

1 page

4 1 1 1 1 Bi-annual activity


third sector conference 1 w/shop

2.5 Understand local needs around business development and provide or refer organisations to appropriate learning opportunities.

Continue partnership with Business Gateway; 4 meetings per year Engagement with CPP re: economic development meetings Attend Falkirk Business Panel meetings Provide individual support on developing business plans, identifying and being prepared to take up opportunities

4 n/a 0 n/a

4 meetings 4 meetings 1 meeting 5 orgs

5 Not achieved 1 11

See Section 4 See 2.1

2.6 Communicate what social enterprise is and promote its value.

Take a stand at Falkirk Business

Exhibition, to include local SEs

Train local intermediaries eg Chamber,

Gateway, FSB in SE using business

language. 2 training sessions

Publish relevant articles through our ebulletin and website. Input to T.S. impact measurement report. To be presented at CPP

1 1 45 1

1 stand

2

45

1 report

2 2 58 1

2.7 Promote enterprising activity and encourage third sector organisations to be more enterprising

Provide individual support to orgs Promote SE as a business model at third sector conference Publish case study

6 orgs 1 1

5 orgs 1 w/shop 1 case study

11 Bi-annual activity 1

See 2.5

2.8 Network and work in partnership with the private sector to create value and understanding and to increase trading between enterprising third sector organisations, third sector organisations and the private sector.

Maintain links with Chamber of Commerce, Business Gateway, and FSB to promote and network with local social enterprise organisations. Present on SE at meetings

1

3 presentations

3


2.9 Support increased use of social enterprises by the public sector/public

In partnership with FDSEN, promote local social enterprises at events eg Business Awards, Meet the Buyers, Vacant to Vibrant etc

2 2 events 2 See 2.6

Supporting narrative: Resource for social enterprise has been focused on providing one to one support to social entrepreneurs, new starts, and local third sector organisations who are looking to develop socially enterprising activity as a means of income generation. The type of support provided has included development of business plans, guidance in relation to the Asset Transfer and Social Investment Tax Relief, application to become a SCIO, funding searches and application reviews as well as signposting to national support organisations, the local social enterprise network as well as our own events. Presentations were given to the staff teams of Business Gateway in both Falkirk and Clackmannanshire and this has provided the opportunity to strengthen the working relationship between them, ourselves and CTSI with mutual referral and signposting protocols being established. Just Enterprise: Budgeting for Your Organisation and for Funding Applications facilitated by CVS. Third Sector Conference: based on staff and financial resource as well as the expectations of the third sector, the third sector conference will be held every 2 years (ref 2.7, 3.6, 3.7, 3.11)

Outcomes % of social enterprises/social entrepreneurs who rate the TSI as excellent or good % of organisations who feel more confident to develop their enterprise as a result of using TSI services

100% 88%


Outcome 3: Third sector organisations are well governed and managed to deliver quality outcomes

Common Service




Groups and organisations should expect that the TSI will: 3.1 Support them to set up

a new organisation or charity with an appropriate legal structure, to understand their obligations under Charity Law, and to help existing groups review their structure.

Provide individual support on a range of topics including governance, constitutions, funding, good practice etc. Provide training and learning opportunities for groups including their staff, volunteers and board members. Number of website hits on Community Toolkit.

81 18 n/a

75 orgs/projects 20 topics covered 100 hits

70 organisations 7 topics 104

3.2 Support them to identify their income strategy and diversify their income base.

Provide weekly up to date information on grants and funding through ebulletin Hold an annual Funders Fayre (partner with Falkirk Council): number of funders number of participants registered

45 24 214

45 20 funders 200 registered

58 23 220

3.3 Provide a service to help them identify and apply for suitable funding.

Co-funded with Falkirk Council, use of Grants Online search facility. Specific funders searches for organisations

26

30 searches

35

See 3.2

3.4 Help them with their organisational planning and development.

Conduct Organisation Health Checks 19 25 orgs 10

See 3.1

3.5 Help them recognise future opportunities and risks and develop

Provide information about tender opportunities, PSPs, etc through ebulletins

45

45

58

See 3.11 See Section 4


suitable responses.

3.6 Help them identify and make improvements within their organisation.

Promote EFQM through workshop Number of referrals to QS Organisation Health Checks

1 n/a n/a

1 w/shop 2 referrals n/a

Bi-annual activity 1

See 3.4

3.7 Give them advice on achieving good governance.

Provide individual support. Workshop delivered in partnership with OSCR

34 orgs 1

25 orgs 1

31 Bi-annual activity

See 3.1

3.8 Support them in managing organisational changes and to respond to difficult situations.

Prioritise reactive support to organisations in crisis

4 orgs 2 orgs

4

3.9 Encourage and support community research and engagement.

Promote National Standards and VOiCE through workshop Proactively engage community activists to promote good practice On-going Joint chair with CLD on CPP Improvement Group for Community Engagement; joint meetings

1 3 4

1 w/shop

4 activists

4 meetings

1 1 3

See Section 4

3.10 Provide support to meet their PVG obligations.

Give information and signpost to Volunteer Scotland through workshop

1 1 w/shop

1

3.11 Horizon scan for the sector and communicate with them, ensuring they are aware of changes in policy, law and environment.

Highlight national initiatives, policy and consultations through our weekly ebulletin and website. Host 1 Third Sector Conference

45 1

45 1 conference

58 Bi-annual activity

See Section 4

Supportive Narrative: Funders Fayre: 220 registered, 152 attended on the day (representing 113 organisations). Development Officers engaged with a number of organisations to help them prepare to attend the Funders Fayre and speak to relevant funders. Following on from the Funders Fayre 1 drop in session for organisations to attend if they are seeking help and guidance in applying for funding was held in March with another to be held in April. In response to the local need we held an ‘Informed Choice’ event looking at the opportunities and implications of the Community Asset Transfer in relation to community halls: 14 community halls represented at the event. A further event is planned for April 2017 in partnership with Falkirk Council.


SCDC hosted two Community Empowerment Act Workshops with 23 attendees In response to the local need and in partnership with Volunteer Scotland we held 4 drop in sessions and a presentation to the Connecting Volunteering Forum to help and inform our local organisations on the requirements and practical processes of both Disclosures and PVG membership as well as Getting There Project: in partnership with IRISS and engagement with community activists predominately within one identified area looking at the barriers faced by the community in relation to travel and creating a strategy to improve community transport. The end of project report is currently being drafted.

OSCR: pilot project working with OSCR to provide relevant information and support to local organisations who were not compliant with OSCR regulations/requirements. Third Sector Conference: based on staff and financial resource as well as the expectations of the third sector the third sector conference will be held in FY 2017/18.

Outcomes % of organisations who rate training/support as excellent or good % of organisations who say their organisation is better managed or delivers better services as a result of using TSI services

100% 88%


Outcome 4: Third sector organisations feel better connected and are able to influence and contribute to the SOA outcomes and CP outcomes Common Service


Target for 2016/17 RAG status and achievement to date Cross reference other services

Groups and organisations should expect that the TSI will:

4.1 Advocate the role of the third sector in the design and delivery of public policy and services.

Third sector forums are established, these are aligned to the Strategic Outcomes and Local Delivery Plan (SOLD) and will meet quarterly 6 third sector forums will meet 4 times throughout the year CPIP Workplan and resultant required actions are addressed through our activities, events and communications Research completed by August 2016, report detailing findings and actions

n/a

24 Forums

1 Report produced

24 1

4.2 Facilitate their engagement with planning processes at appropriate points.

Attendance at: CPP Board meetings IJB Meetings Thematic groups Publish minutes and reports of forums on website Promote relevant consultations to third sector organisations

n/a

24 sets of minutes 2 consultations promoted

6 7 20 20 30

4.3 Provide opportunities for them to network and take joint action to effect change in services and public policy.

Invite relevant speakers from a variety of backgrounds including public services and private agencies as well as third sector Encourage attendance from a broad range of groups at all events Number of organisations represented at forums

7 58

Number of speakers - 6 50

16 74


Promote all networking opportunities including forums, training and events through e-bulletin and web site We will create new opportunities for individuals and groups to engage with us

45 n/a n/a

45 e-bulletins 2 breakfast networking events 6 online forums created

58 Not achieved 8

4.4 Be accountable to them.

TSI and forum representative attendance at all thematic groups and CPP. Information from CPP and thematic groups is disseminated through aligned forums. Presentation to the CPP Board about the activities of CVS Falkirk and wider third sector. Provide updated Third Sector Impact Report for 2015/16

4 attended 4 priority theme workshops linked to SOLD attended 1 presentation 1 report published

Attend all CPP Board meetings (4 per year) Annual Presentation to CPP Board Third Sector Impact Measurement Report published and on website

6 1 1

4.5 Support the sector to influence policy development.

Mentoring and support to third sector representatives and provide secretariat services to them, such that they are better equipped to better represent the views of the wider third sector at each meeting they attend. Provide support to each representative

3 reps 3 reps supported

Identify a rep for each forum - 6 6 reps supported

2 2

4.6 Communicate policy information to them in a clear fashion and timely manner.

Information is regularly updated onto our website with links built into our ebulletin. Re-publish partner documents for equalities access

45 1 document published

45 e-bulletins 3 documents published

58 4

Other partners should expect that the TSI will:

4.7 Seek to ensure the third Forums are used to inform and report n/a Forum minutes 20 See 4.4


sector contributes effectively to the design and delivery of public policy.

to thematic groups and CPP wider third sector views, issues and impact of proposals and planning activity. This process compliments 4.4 and operates in reverse ensure clear lines of communication to and from Community Planning Board. Participation in in strategic planning groups including; workforce development, IJB, CPP priority theme groups Meetings attended for each planning and theme group

15

available on website. 30 planning and strategy meetings associated to them groups

37

Associated 1.8

4.8 Bring extensive knowledge of the third sector to partnerships.

Publish an annual Third Sector Impact Measurement Report highlighting the economic and social impact of the third sector organisations in the Falkirk area.

1 report 1 Third Sector Impact Measurement Report

1

See 4.7

4.9 Provide regular updates on the activity of the TSI and the third sector.

Presentation to CPP Board (annually) encompassing the activities of the TSI and the wider Third Sector Impact Measurement Report. Theme groups minutes and engagement reports published on our website

1 presentation n/a

1 presentation 24 updates published

1 20

Supporting narrative: Forums are now established with all relevant information i.e. agenda and minutes being published on our website. In January an online discussion boards were set up based on the thematic remits associated with each forum. Speakers at forums have included; Home Energy Scotland, Poverty Alliance, Scottish Government – Realigning Children’s Services, Penumbra, Scottish Fire and Rescue Service, Aberlour and Central Scotland Regional Equality Council. Our annual research and subsequent Third Sector Impact Measurement Report was published on our website both as a report and infographic and was well received at both local and national level. Through our engagement with CPIP, colleagues from Improvement Scotland highlighted to Falkirk’s CPP that our engagement and delivery on this topic was extremely good and best practice. Continued to manage and use the CVS Falkirk Twitter account as a platform to promote CVS activities, events and opportunities, including publishing hotlists. Periscope has been used to capture and share some of our activities throughout the year including Older People’s Day and CVS AGM. We have 720 followers on Twitter who regularly retweet our events, opportunities and information.


CVS Falkirk hosted a GIRFEC Third Sector Learning event, led by the National Third Sector GIRFEC project this session was aimed at smaller third organisations who have not previously engaged with VSCSF or CVS Falkirk. CVS Falkirk were asked to assist the NHS Forth Valley in a joint campaign to promote Power of Attorney, CVS Falkirk are leading on the public facing promotion.

Getting There Project –successful in gaining the ongoing support of IRISS for the Getting There project (to be reviewed March 2017). The project has been added to VOiCE

(Visioning Outcomes in Community Engagement), to share documents and will try to fully utilise the tools available on the web tool.

Outcomes % of organisations that say network is excellent/good % of organisations that say as a result of taking part in networks/forums that they feel more connected % of organisations that wish to contribute to public policy who feel that the TSI helps them do so % of public sector partners who feel the TSI brings extensive knowledge of the third sector and its views to partnerships

94% 84% 100% 100%


Outcome 5: The Third Sector Interface is well governed, managed and effective Common Service




Intelligence & understanding

5.1 Understand the landscape of community, third sector and volunteering activities in our local area by collecting intelligence and maintaining a database of local third sector organisations, volunteers and volunteering opportunities, including the MILO Core Minimum Fields.

MILO maintained and updated constantly; number of updates Produce annual Third Sector Impact Report and promote at CPP Board 1 report published 1 CPP presentation Service Directory on website continuously added to. Number of organisations Events Calendar on website promotes local third sector events; number of events

440 1 1 n/a n/a

500 1 report 1 presentation 150 orgs 100 events

573 1 1 209 155

5.2 Use the intelligence to develop and deliver services in response to community need.

Align engagement activity to those of the SOLD plan. Publish partner documents on our website eg IJB minutes, SOLD etc; number of publications Publish Operational Workplan achievement monthly on website Publish relevant articles in ebulletin

6 12 45

6 publications 12 updates 45 e-bulletins

14 12 58

5.3 Engage relevant stakeholders in the design, delivery and review of policies and services.

Continuous customer satisfaction survey and evaluation; report findings and act on outputs: Number of review meetings Number of staff meetings Number of Board meetings

4 12 6

5 meetings 12 meetings 6 meetings

5 11 6

Communication and Promotion

5.4 Develop communications strategy and plans to improve our reach to stakeholders, to raise

Annual refresh of Comms strategy Ensuring compliance in respect of DDA with redesign of marketing materials including website, ebulletins and

1

1 refresh

1


our profile and to promote our services and values. The communications plans will take consideration of the range of needs of different audience groups.

publications. Develop ‘guidelines’ Engage with representatives of various groups with inequalities and conduct annual review of materials; number of meetings Continue and expand use of digital to develop responses suitable to a range of target audience needs eg Browsealoud

1 1 1 innovation

1 draft guideline 2 meetings 1 innovation

Not achieved 0 3

5.5 Promote the impact the sector has on the communities we live in.

Compile and publish third sector impact measurement report annually; publish on website

1 1

1 annual report 1 Presentation to CP

1 1

5.6 Communicate the interests of communities to wider stakeholders

Getting There community engagement project in Meadowbank area; 3 years supported by IRISSS. Wide range of partners across all sectors actively engaged

n/a

1 update published 1

Partnership working

5.7 Develop partnership approaches and identify opportunities for partnership working locally, regionally and nationally to achieve better outcomes.

Member of local and national bodies including Falkirk and Kelvin Valley LEADER Volunteer Scotland, Voluntary Action Scotland, SCVO, Voluntary Health Scotland, ACSVO, SENScot and Scottish Coproduction Network. Number of meetings attended Host Older People’s Event annually with local partners: Number of partners taking stands Number of third sector orgs taking stands Number of attendees

27 1

30 1 event

39 1

5.8 Engage local community representatives, Councillors, MSPs, MPs and others.

Ensure representatives and elected members receive all relevant publications through ebulletin and website.

45 45 ebulletins 58

5.9 Work positively with Voluntary Action Scotland and our peers in the network.

Attend all relevant meetings, attend and participate in various consultations, collaborate with other TSIs e.g. Youth Volunteering Development Network,

n/a

n/a

19


Funding Officers network, Chief Officers Network. Number of meetings Attendance at annual conference; number of staff attending Participation on short term working groups e.g. Integrated Joint Care, Community Empowerment Bill. Number of engagements

7 7

5 n/a

6 2

Equalities

5.10 Develop flexible responses to meet different needs; e.g. opening times, drop-in facility, outreach locations, telephone helplines and online facilities.

Continual evaluation and review of services through evaluation and survey: Specific event meetings General staff meetings Board meetings

4 12 6

4 meetings 12 meetings 6 meetings

5 11 6

5.11 Make our services, publicity materials and premises as accessible as possible.

Premises are currently fully accessible. All of our organised events will take into account accessibility, inclusiveness and be reactive to need. Include accessibility in evaluations and reviews

n/a

n/a

Not applicable

5.12 Be proactive in engaging all of our stakeholders.

Engagement with locality and themed groups: attending meetings regularly and publishing information on website where appropriate. Promote TSI activities in local media

45 4 1

45 bulletins

4 print articles

2 radio interviews

58 11 1

5.13 Focus limited resources towards those who need them most

Work in partnership with CPP to provide intensive focus and support for identified areas of need through SOLD Review engagement and consult with minority groups e.g. LGBT, travelling community, older people in isolation and identified need. Meet additional support needs of individuals and groups

2 consultations promoted 3 documents published 2 individuals supported

0

0 6 individuals supported


Internal Management

5.14 Use EFQM to develop and maintain organisational quality

Maintain awards such as EFQM, HWL, IIYP, VF. Quality as standing agenda items at board and staff meetings

6 Board meetings 12 staff meetings

6 11

5.15 Ensure a good working environment, good conditions of employment and recognition for people's contribution.

Organisation continues to be recognised as a Living Wage employer. Continuous review of all internal policies and procedures and staff terms and conditions. Continue with support and supervision sessions and provide personal development for staff and volunteers. Board/strategy development days. Ensure Health and Safety requirements are up to date and fulfilled. Monthly monitoring reports

Renewed Feb 16 4 2

Renewal when due 6 policies reviewed 3 personal development plans 2 days 12 reports

Renewed 17

2 39 training days for staff 1 11


Supporting narrative: Inclusiveness: Office premises including all FVTT clinics are fully accessible. Events are planned to ensure inclusiveness including hearing loop, BSL interpreters, large font printed materials, guide dog provision, accessible ramps and our website is DDA compliant and hosts browsealoud and signlanguageinteractions.com Through our communication strategy we aim to disseminate all relevant information to all communities, through our own channels and that of local community representatives, councillors, MSPs, MPs and others. This has resulted in 6 signposts received from local MSPs and councillors. Older People’s Day: hosted in partnership with Forth Valley Sensory Centre and Solicitors for Older People, with 22 organisations (18 third sector, 4 statutory and 1 private partner) hosting stalls and more than 110 people attending. Every visitor received a Good Point Fire Stick Smoke alarm tester and leaflets about Power of Attorney and handy hints for Older People (publicity materials provided by Solicitors for Older People). Consultations: Feedback received from Falkirk Council highlighted an increase in response to the Local Housing Strategy Consultation following promotion in our e-bulletin.

Focus group hosted on behalf of the Carnegie UK Trust who are working with the Scottish Government to undertake consultation sessions across Scotland to review the National

Outcomes as set out in Scotland’s National Performance Framework (NPF). The Purpose and National Outcomes within the NPF set out the Scottish Government’s vision, and support the government and wider public sector to improve the quality of life for the people of Scotland. Staff training days: A varied list of training including Voice (Visioning Outcomes in Community Engagement) provided by SCDC, Stick Your Labels training to reduce stigma of poverty by Poverty Alliance and Scotland’s Mental Health First Aid Training, Leadership, Fire Marshall training. A number of speakers have also presented at our staff meetings on topics such Power of Attorney and Hate Crime Reporting, Stress Management. TSI Network: attendance at all relevant meetings and forums including Chief Officers Network, Funding, Governance, Volunteering, Youth Volunteering, Social Enterprise, Quality as well as participating in working groups focusing on social enterprise strategy and support, and digital leadership. We also provided admin support to Voluntary Action Scotland before and during the TSI Network Conference.

april 2016 march 2017 - cvs falkirk€¦ · cvs falkirk and district operational workplan 2016/17...

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