April 29 - May 1, 2015

United Way of Greater Houston

2-1-1 and Care For Elders Access Network

Community and Home-based Solutions for All Ages

The Access Network:

United Way of Greater Houston 2-1-1 and

Care For Elders

Identifying the Community Need

Data Community Conversations

Pulling Together Stakeholders

Initial Resources

Finding the People

Common Goal / Purpose

Breaking Down Organizational Silos and Mentality

The Start

Ideals:

•The Network designs the system together

•One phone number for everybody

•Standards for case management + quality across programs

•Ongoing training, support, resources, etc.

Types of Partners

Language / Cultural

Competency

Disease Modality

Geographic Reach

LGBT

Service Additions Over Time

Mental Health

Fall Prevention

Financial Security

Goal: Equip Case Managers with additional “tools” for their toolkit to provide bundled services as needed to clients.

Leveraging Community Resources

The Access Network has an unmet needs fund called the Flexible Funding Pool of between $60,000 and $100,000 (capital) each year. This allows community resources to be leveraged 2:1 or 3:1.

Results

2-1-1 in 2014:

940,000 calls

91,000 from seniors

Projects up to 180,000 by 2020

Results

Since July 2009…

434,000 calls from older adults

Senior Specialist in-depth assessment with 8,231 clients

In-home, long-term Case Management with 1,258 clients

12 Provider Partners

20+ Community Resource Partners

Lessons Learned

1. Who is already invested in doing the work? Start there.

2. Create the vision together AND standards of care – hold each other accountable.

3. Everyone brings resources to the table (mostly sweat equity).

4. Money gets it started, but money alone won’t keep it going.

5. Add to the work in a way that is responsive to stakeholders and the community.

6. Ongoing meetings for training, support, and just being together.

7. Two most important budget items: unmet needs fund (for clients) and food budget (for meetings).

Questions

David Jobe, LMSW, CIRS

Director, Information & Referral

United Way of Greater Houston

Joshua Reynolds, MSW, MBA

Director, Care for Elders

United Way of Greater Houston