april 3-6, 2013, long beach, ca pit stops to improve communication april 3-6, 2013, long beach, ca...
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![Page 1: APRIL 3-6, 2013, LONG BEACH, CA Pit Stops to Improve Communication APRIL 3-6, 2013, LONG BEACH, CA These materials have been prepared by the CASBO ________](https://reader035.vdocument.in/reader035/viewer/2022062717/56649e305503460f94b212cb/html5/thumbnails/1.jpg)
APRIL 3-6, 2013, LONG BEACH, CAPit Stops to Improve
Communication
APRIL 3-6, 2013, LONG BEACH, CA
These materials have been prepared by the CASBO ________ Professional Council (or CASBO Associate Member). They have not been reviewed by State CASBO for approval, so therefore are not an official statement of CASBO.
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2013 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO
Learning Objectives
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
• Learn about your preferred style of communication and that of others
• Gain understanding where gaps may occur that lead to going “off-track”
• Learn “pit stops” to practice that help deter road rage!
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• I consider myself to be down-to-earth.• I am practical and methodical.• I would rather work with facts and figures than
theories and ideas.• I prefer to deal with the known than speculate on
possibilities.• I want work-tasks and time expectations clearly
defined before I begin a project.
Are you an A?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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• I pride myself on using my mind and value my imagination.
• I prefer being original rather than traditional.• I tend to answer questions with a question to gather
more information.• I thrive on variety and dislike repetition.• I would rather create with my mind than produce with
my hands.
Are you more A or B?
Or Are you a B?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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• I would rather deal with task problems than people problems.
• I rarely seek advice from others before I make a decision.
• I make decisions based on logic rather than emotions.
• I choose to be direct rather than tactful.• I am more interested in solving problems than
dwelling on them.
Are you a C?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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• I will suppress my own feelings rather than hurt the feelings of others.
• I am much more accepting than judgmental of others.• I show my feelings and emotions easily.• I am a peacemaker not an aggressor.• It is important to me to promote good feelings and
harmony at all times.
Are you more C or D?
Or Are you a D?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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RED ORANGE YELLOW GREEN
A + C A + D B + C B + D
What Color is Your Personality?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Yellow and Red Style
Left brain decision making
Ask questions
Want the facts
Brain processing
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Orange and Green Style
Right brain decision making
Need relationship
Want emotion in communication
Brain processing
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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What is your Filter???
Pit Stop #1
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Yellow/Red says Green/Orange hears
What is Heard?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Green/Orange says Yellow/Red hears
What is Heard?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Back it down out of “overdrive”• Provide what the other needs• Downshift irritation if it arises to stay clear in
communication
Pit Stop #2
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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• Put yourself in the speaker’s position– Doing the same work– Facing same problems
• Pay attention to nonverbal cues
• Look, act, and be interested
Coming out of Overdrive
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Drive harder to understand• Is this communication/relationship familiar?• What can you learn about yourself?
Pit Stop #3
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
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Every finish line invites you to the next race!• Acknowledge lessons learned• Watch yourself as you embody the wisdom of
these lessons• Inspire others to communicate more effectively
by being a better communicator!
Checkered Flag
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013