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APRIL BUNJE P3GPHRM450-0901B-01

Colorado Technical University

March 12, 2009

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What Would You Change?

Is it an individual or group is resisting change?

What it their motivation? Are they involved in the change process?

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Further Diagnosis

Identify Where the resistance lies Level of impact How many support the resistance

4

April Bunje, 2009

Survey

Professional Neutral Anonymous

Conflict of interest

Employees Fear Repercussions

Independent Company In House Administrator

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Survey

Create a survey to pin point the resistance Individual or group behaviors Level of participation in the change effort

Level of satisfaction with: Peers Direct superior Department Corporation

Sample Surveyhttp://www.polarismr.com/surveys_employeesat.html

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(Polaris Market Research, 2009)Regarding the statement, "I am aware of Company ABC's overall

strategy," would you say you … Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Not Applicable

Regarding the statement, "I understand what Company ABC, as a company, is trying to achieve," would you say you …

Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Not Applicable

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(Polaris Market Research, 2009)I feel my department gets support and teamwork from other areas

within the Company. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Not Applicable

Overall I am very satisfied with my job at Company ABC. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Not Applicable

8

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Communication of Outcomes

Executive Information

Departmental Information

Employee Information

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CF&F Direction

Once the survey is complete

Continuous Open Communications Corporate Assurance Policy Follow up Actions

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Conclusion

“If we can commit to correctly identifying the root causes of employee

disengagement, and if we can address these root causes with on-target

solutions that increase the engagement of our workers, we will see tangible

results in the form of reduced turnover costs and increased revenues”.

(Branham, p.5)

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References

Branham, L. (2005). Hidden Reasons Employees Leave : How to Recognize the Subtle Signs and Act Before It's Too Late. Saranac Lake, NY.

George, J. M., Jones, G. R. (2008). Understanding and Managing Organizational Behavior. (5th ed )Upper Saddle River, NJ: Pearson Prentice Hall

Polaris Market Research. (2009). Retrieved March 11, 2009, from, http://www.polarismr.com/about.htm

Polaris Market Research. (2009). Retrieved March 11, 2009, from, http://www.polarismr.com/surveys_employeesat.html