April E. Cunningham8655 Village of Fondren Dr.

Houston Texas 77071832/469-0995

cunninghama1@gator.uhd.edu

OBJECTIVE: To obtain a career in the Criminal Justice Field that will allow me to utilize my Criminal Justice Degree to influence positive change.

EDUCATION

University of Houston Master of Arts in Non-Profit Management CurrentUniversity of Houston BS in Criminal Justice Degree Obtained May 2013

EMPLOYMENT HISTORY

Harris County Juvenile Probation Department Houston, TX March 2014-CurrentJuvenile Supervision Officer (3pm-11pm)

As a JSO I am responsible for the following: Maintaining direct supervision of residents in a secure residential facility. The welfare, safety and security of the residents. Completing reports, and daily logs of resident’s behavior and progress. Maintaining structured and clean work areas. Communicating noteworthy information to unit and shift supervisors, casework

staff, and the administration.

Aerotek Staffing Agency Houston, TX October 2013- March 2014Lead Specialist

Senior Specialists provide in-person enrollment assistance services for the Health Insurance Marketplace.

• Responsibilities included: Coordinate with Supervisor on management tasks relating to staffing

resources and specific operational tasks. Acts as backfill for Supervisor. Provided guidance to Specialist staff. Performed the duties of the Specialist.

Harris County Juvenile Probation Department Houston, TX June 2013-July 2013Servant Leader Intern

As a Servant Leader Intern, I was responsible for a maximum of nine students while serving as a teacher during classroom activities. I prepared weekly lesson plans, engaged residents, while leading a summer literacy program. I was placed at the Burnett Bayland Rehabilitation Center (BBRC). At BBRC I successfully mentored and taught a group of at rick scholars. The scholars I worked with where from both the Sex Offender and Physic Units.

Kastle Systems Houston, TX July 2012- March 2013Customer Service Rep.

Processed all contacts received through Kastle System’s in-house operating system accurately and efficiently, while maintaining a professional decorum and following all designated procedures, which included but were not limited to the following:

• Obtaining and recording all pertinent request information.• Initiating data update request whenever incorrect customer or system data

was discovered.• Process temporary “special admit" clearances for clients and their guests as

requested and approved.• Processed, disabled and disregarded building alarms, upon Service

Representatives requests.• Communicated and worked with other departments to resolve client issues.• Responded to all building emergency calls as mandated by Kastle policies

and procedures.• Kept all Operations Center areas and the designated work station in

particular, clean and properly maintained.• Completed special projects and duties as assigned by the Operations Center

Leadership Team.

Cheyenne Center Houston, TX September 2011- December 2011TDCJ Tech Assistant

Conducted head counts, body and property searches for all clients living at the residential facility.

Transported clients to scheduled appointments when needed. Monitored all clients while in group and during scheduled activities. Kept detailed records of all clients/facility paper work. Helped maintain a therapeutic environment. Followed TDCJ guidelines.

MHMRA of Harris County (NPC) Houston, TX May 2008-October 2009Unit Administrative Support

Promoted a customer-friendly environment for both internal and external clients by utilizing Service First behaviors while interacting with patients, visitors, and staff members

Adapted work methods to specifically accommodate the population specific care needs, (physical, psychosocial, cultural, age /developmental) of each patient served.

Managed charts and forms according to unit standards and answered high volume phones.

Managed work area, maintained professional behavior and completed all required task.

Worked directly with Doctors, Case Workers and other treatment team members to insure the patients’ needs where met.

Velocity Express Houston, TX October 2006- February 2008Customer Care Representative/National Accounts Representative

Scheduled customer deliveries, tracked and expedited shipmentsHandled both inbound & outbound calls

o -Average 100 calls per dayo -Average Handle time 1:45

Responsible for running Daily reports Conversed and corresponded with customers and field management Prescreened Independent Contractors and communicated with field management

regarding appointment schedule Data entry for 20+ customers Worked One-One with high maintenance accounts on a daily basis

Alief Independent School District Houston, TX February 2005- May 2006Associate Teacher

Maintained a safe and orderly environment in the classroom Followed directions and instructions left by teachers Promoted class participation Assisted students with any questions or concerns Communicated clearly with parents, students and staff member